Established, since 1997, leading UK based training provider.

Human Resource Management and Personnel Course -Two Day

Learn practical tools that you can use in real-life situations. Human Resource Management and Personnel
  • Develop communication skills for the Human Resources and Personnel role
  • Create a commitment to continuous improvement
  • Teach others a framework for effective staff appraisals
  • Help others set and achieve specific goals
  • Negotiate solutions between conflicting parties
  • Selection interview skills: how to hire the right person
  • Motivate people and inspire a positive work atmosphere
Learn in a friendly and relaxed atmosphere with people who are facing similar situations as you.

Human Resource Management and Personnel -Two Day

About this Course

Human resources staff need a range of specific skills which will allow them to effectively handle the exceptional challenges they encounter in their HR role.

HR and personnel managers must occasionally act as the negotiator between two or more opposing camps, within the organisation.

At other times, HR professionals need to help with poor performance issues, or they must manage conflict situations, that have been previously mis-handled.

HR personnel also must manage situations where there are upsets and negative emotions, which have the potential to harm the organisation’s future.

This two-day training course is designed to equip HR professionals with specialised knowledge and skills, which will help them succeed in their role.

Your HR staff will learn a series of proven methods and techniques which will allow them to handle extensive range of HR and personnel issues.

In addition, delegates will be able to give training and development to other members of the organisation, who did not attend the course, helping them to understand and apply the same techniques, giving consistency within the business.

We make this possible by showing your delegates discrete patterns, methodologies and templates, which are backed-up by our online tools, which will be freely available to all your staff after the training course.

This Human Resource Management (HRM) development course will be helpful for all HR personnel in the development of their people management skills. The course provides the specialised skills which is “essential knowledge” to for HR professionals, with training which counts as CPD training hours.

Course contained a broad range of content, with useful tools for future use in each section. The time management section of the course was particularly useful. The trainer's presentation had a great combination of focus and humour to keep the group focussed at all times.

Customer Reviews

Human Resource Management and Personnel - Two Day Course Overview

Day One - Morning

  • The unique challenges of the HR professional
  • Continuous improvement cycles
  • HR template for successful staff appraisal meetings
  • Goal setting interviews
  • Goal setting, 8 Part SMART model

Day One - Afternoon

  • How to manage conflicting parties
  • 5 steps to emotional intelligence
  • Objective and Subjective truth
  • 6 step method to resolve conflicts and disputes
  • Appreciation, praise and positive reinforcement

Day Two - Morning

  • How to identify the attributes of the ideal candidate
  • How to design the interview to be compliant with discrimination laws
  • How to organise the questions so you select the correct candidate
  • Conducting an effective job selection interview
  • Web based selection interview templates
  • Examples and practice

Day Two - Afternoon

  • Constructive v destructive criticism
  • How to gain the willing cooperation of others
  • How to motivate people by appealing to their individual motivational style
  • Managing your own emotions
  • Personal action planning

Available Dates and Locations

28 - 29 January
London - Central
£875 +VAT
1 - 2 April
London - Central
£875 +VAT
5 - 6 June
London - Central
£875 +VAT
More dates and locations available
Save £100 on this course

Next Open Course Starts in 72 days, London - Central, places available Book Now >

Please note all our training courses include optional three months FREE telephone coaching to answer any on-going questions.

Course Timings: Start 09:00 - Finish 16:30. Lunch at 13:00, Tea Breaks at 11:00 and 15:00.
12 trainer-led hours, additional 2-3 via post-course portal independent learning

We currently offer training courses in: London, Manchester, Birmingham, Bristol, Maidstone, Scotland, Reading, Dublin, Ireland, Luton, Bedfordshire, Cambridge, Milton Keynes, Leeds, Gloucestershire

The course was informative and thought-provoking. It gave a different perspective to previous training. Loved the priority order decision matrix. The trainer's presentation was clear and concise, easy to relate to.

Customer Reviews

Human Resource Management and Personnel Course Content

Human Resource Management Training - Day One - Morning

Introduction to the HR Training Course

The role of Human Resources Management is to provide methods which most effectively manage people, in order to get the best performance from the whole team. This includes the ability to hold effective selection interviews.

The unique challenges of the HR Professional

As an HR professional what are the challenges you face, and therefore what interpersonal skills do you need to develop beyond normal levels?

We will write our learning outcomes for the course.

HR managers apply the principle of continuous improvement

1. Vision Purpose / Goal | 2. Detailed Plan | 3. Organised Action | 4. Feedback Results | 5. Good Results | 6. Not Good Results / Bad Results | 7. Adaptive Changes | 8. Continuous Improvement

All organisations need to be progressive, so they need to continually improve their skills, knowledge, products and systems. The continuous improvement template will provide delegates with the eight foundational skills.

By developing a human resource management strategy for your organisation, you will be able to guide others to:

  1. Set ambitious, but achievable goals
  2. Build practical plans
  3. Take intelligent and consistent action
  4. Gather feedback on the results of recent actions
  5. Provide positive feedback
  6. Provide constructive criticism and resolve poor performance issues
  7. Encourage and facilitate progressive changes
  8. Encourage people to continually improve themselves

HR managers’ template for successful staff appraisal meetings

Our template can be used to guide a systematic approach to productive staff appraisals and in planning company training and development requirements.

We will demonstrate how this is done and give you the formula.

Practical session in using the staff appraisal template.

Goal setting, 8 Part SMART model

Most people think they know SMART targets. However, many don’t know how to use them properly, because in this form, the SMART target model is too abstract to be easily and systematically applied.

We need to expand the five-part SMART model into an 8-Part SMART model, which has the major advantage of becoming infinitely more practical.

We will show you the 8-part SMART model and lead you to our online version that you will later share with your colleagues.

What is your SMART goal?
Food Photo Food Photo Food Photo A selection of food which is available on our open courses - varies per venue

HR Personnel Development Training - Day One - Afternoon

Conflict Management for HR Managers

The continuous improvement cycle contains “negative” elements. HR managers must often handle negative events, such as emotional reactions, negative feelings, negative behaviours and conflict situations.

HR professionals must ensure the negative elements are handled quickly and skilfully.

We will show you how to break down situations into their component parts and deal with issues in an objective, systematic and productive manner.

We will demonstrate how each event or experience is made up of five parts:

personal experience: facts, perception, identification, evaluation, emotional response

  1. The objective facts: What actually happened
  2. Perception: What they think happened
  3. Identification: Their description of what they think happened
  4. Evaluation: Their opinions and judgements, which are based upon what they think happened
  5. Their emotional response, which is based on a mixture of 1, 2, 3 and 4

The task of HR personnel is to uncover and respond to the facts of the case, and not be too distracted by derogatory opinions or negative emotions.

We will show you how this model works in practice and how you can use it to unpick complex situations.

Listen, Reflect, Question, Answer, Confirm, Close

HR personnel know there are always two truths. The objective truth is what actually happened. The subjective truth is a personal opinion and the emotional reaction to what they think happened.

The Human Resources professional needs to be able to separate the subjective opinions from the objective facts.

We will demonstrate exactly how to do this.

HR Professional’s method to resolve disputes

Now we understand the five major parts of any human experience, we can build this wonderful six step method to handle conflict situations.

  1. Listen with empathy
  2. Reflect your understanding
  3. Question carefully to separate the facts, from the feelings
  4. Evaluate the facts and propose a progressive answer (return to 1 or go to 5)
  5. Confirm understanding of the agreement
  6. Record the decision and close or change the subject

Human Resources role in giving positive feedback and positive reinforcement

It is important to remember to give praise appreciation and thanks to all those who deserve it. Failure to give appreciation is sometime the cause of bad feeling.

We will finish the day with the importance of praise appreciation, thanks and encouragement.

The course content was very good, covered so many areas of conflict management that will be very useful to me in so many situations in life and not just the work place. The trainer's presentation was very good, knows his stuff, very well prepared, very engaging. Made it fun.

Customer Reviews

Human Resource Management Training - Day Two - Morning

Effective selection interviews for HR professionals

One of the most important tasks of Human Resources is to select the best candidate for a specific role. It is important to find the right person. Since there is a major price to pay for putting “a round peg in a square hole”, it is vital that you do not select the WRONG person.

We show you how to prepare effective selection interviews.

How HR managers should “model” the requirements of the “ideal candidate”

In preparation for the selection interviews for a given role, HR must first identify the specific necessary attributes that are associated to that role. Your purpose is to create an image of the “theoretical ideal candidate” against which all the actual candidates will be measured.

How HR managers can design interviews to be compliant with discrimination law.

Interviewers are not allowed to ask anything; they are restricted by law.

We will look at what classes of questions are NOT permitted.

How HR can develop recruitment techniques

HR personnel must design a consistent set of questions so that every interviewee has a similar experience and can give their best performance. You need a design a method which will ensure the final selection is equitable, fair and effective.

We will show you how to use our unique online tools, which are designed to help HR personnel to be effective and organised in their professional role.

Food Photo Food Photo Food Photo A selection of food which is available on our open courses - varies per venue

HR Personnel Development Training - Day Two - Afternoon

Handling difficult people, motivation and persuasion

HR managers guide to giving constructive criticism

HR managers must be adept at presenting negative messages in positive ways.

We call this giving “constructive feedback”, or sometimes, giving “constructive criticism”.

We will show how you can word your message so that “negative messages” are less likely to be regarded badly, and instead will be regarded positively.

How HR managers can the gain willing cooperation and commitment

This model is designed to show how different people are motivated by various motives.

For example, some people are motivated by thinking about their own self-interest, and others are motivated by thinking how they can best help others.

By understanding the various motivational styles, you can design your message to mirror the psychology of the other person (or people), you are trying to motivate, in order to get the best response possible.

How HR managers manage their own emotions

Not only must the HR manager manage others, they need also to manage themselves.

We will look at how an HR manager can deal with the unique stresses and strains of the role, so that they can maintain their own positive attitude, especially during tough times.

HR manager training, final summary and action planning.

How will you apply this information?

How will you best share this information?

The course was very thought-provoking and well put together, with lots of content and enjoyable. Lessons which can be applied in all areas of life. The trainer was engaging, well informed and presented at exactly the right pace. Thank you.

Customer Reviews

The Course Training Method

The training method follows this general pattern - the training is very interactive and interesting:

  1. The trainer gives a clear explanation of the point in question with specific examples.
  2. Then, the delegates practice by doing an exercise with each other.
  3. The delegates practice by doing an exercise with the trainer.
  4. All points are supported with full written notes to take away.
  5. Delegates are asked to write down an associated action, for each point made.
    (At the end of the day, we have about twenty such actions, from which the delegates choose six which are the most personally meaningful).

Note: we do not believe in placing people in any situation of embarrassment by demanding that they 'perform' in front of the whole group. So you can relax: come on this course and be at ease; ready to learn new skills!

Express an Interest

If you feel you would like to attend but cannot yet commit to a secured booking, you can express your interest here.





Open Training Course Pricing and Availability

You are able to book this course online today.

28 - 29 January
London - Central
£875 +VAT
1 - 2 April
London - Central
£875 +VAT
5 - 6 June
London - Central
£875 +VAT
More dates and locations available
Save £100 on this course

Next Open Course Starts in 72 days, London - Central, places available Book Now >

  • Venue Photo
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A selection of venue photos

The open training course costs only £875 +VAT per delegate. For this price we provide:

  • Two full days of quality training
  • Tea, coffee and cakes
  • Lunch
  • Full colour course handbook
  • Written action plan
  • Certificate
  • Training articles and newsletters
  • Access to additional free training material* after the course

Plus, 3 months free telephone coaching

To answer any on-going questions, you will also receive email and telephone support from your trainer after you have attended the course. Whilst you are implementing what you have learned we will be there to help you if you need us for advice, guidance and coaching.

Course Timings

Start 09:00 - Finish 16:30.
Lunch at 13:00, Tea Breaks at 11:00 and 15:00.

12 trainer-led hours, additional 2-3 via post-course portal independent learning.

After the course, how can you keep the training-momentum going?

We understand that it is important to keep the momentum of the training going, in the weeks after the course. The ideas and methods that you learnt during the course need to be implemented, not just for the two weeks after the course, but for all time!

In order to make that happen, we will give you continued, on-going support after the training course has finished.

* This support comes in the form of...

  • PDF download of the training handbook
  • Newsletters containing training blogs and articles, which will provide you with ongoing training and good ideas, whenever you need them.
  • Fun questionnaires that are designed to tease out your strengths and weaknesses and then give you ideas as to how you might improve your performance.
  • Decision matrices that will allow you to make decisions and prioritise tasks into the correct order.
  • Summary diagrams and mind maps from the course.
  • Conflict scripts that give you examples of how the conflict method can be used, in real life situations.
  • Free eBook the effective leader manager.

All Open Course Dates and Locations

Early Bird Discount - Save £100 Book 3 months in advance for Early Bird Discount. Delegate names can be added later.

Please click a date below to book course places.

Date Area Location Cost Availability

January 2019

28 - 29 January 2019London - CentralLondon etc. venues, London - Central (W2 2EA)£875 +VAT£875 +VATBook Now >

April 2019

1 - 2 April 2019London - CentralLondon etc. venues, London - Central (W2 2EA)£775 +VAT£775 +VATBook Now >

June 2019

5 - 6 June 2019London - CentralLondon etc. venues, London - Central (W2 2EA)£775 +VAT£775 +VATBook Now >

This course will be delivered by a trainer from the Corporate Coach Group, at the venues listed above. Select a location above to start booking.

In-House Training Course Pricing and Proposal

This course is also available from just £1,950 +VAT per day as a bespoke in-house group training course in the UK and worldwide.

It has been designed to provide a similar experience to our open courses, however we can tailor the content to fit your specific needs. In-House Group training costs from just £1,950 +VAT per day for up to 20 delegates (international training price varies). Plus, hotel accommodation for trainer if necessary. (Premier Inn type: not the Hilton!)

This price includes:

  • Quality training delivered by an experienced trainer
  • Full colour course handbook
  • Personal written action plans
  • Access to additional free training material after the course
  • Three months free telephone coaching

Contact Us Today

Please call us on +44 (0)20 3856 3037 to discuss your requirements for the in-house training course.

If you want to know more about any other Management Training Courses, or their suitability for you or a colleague, call us on +44 (0)20 3856 3037.

Email your Manager

If you are reading this page with the intention of attending the course, then you may need to 'put forward a case' to a manager who makes the final decision.

So, you may find it beneficial to give your manager this document, which will give all the information needed to make the right decision.

To do this, please enter the manager's email address below and.. take me to your leader!


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