Established, since 1997, leading UK based training provider.

Handling Difficult People Training Course - One Day

Learn practical tools that you can use in real-life situations. Handling Difficult People Training
  • Handle those people that don’t do the right thing.
  • Manage your emotions, so you stay in control.
  • Nip problems in the bud, so they don’t get out of hand.
  • Learn when to compromise and when to stand firm.
  • Negotiate solutions, rather than argue about blame.
  • Boost your self-confidence and assertiveness skills.
  • Use positive feedback, as a way to change people.
Learn in a friendly and relaxed atmosphere with people who are facing similar situations as you.

Companies We've Trained

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Training course content was challenging, but interesting and informative. Very clear ideas, which will be very useful in my future endeavours. Trainer's presentation was excellent, friendly, funny and delivered the message. Definitely would enjoy doing another course with Gez sometime in the near future.

Customer Reviews

Handling Difficult People Training

On occasion, some of the people you work with can be difficult to handle; these people are intelligent and articulate but are also sometimes argumentative and awkward. This course will help you communicate in ways that are clear, rational and positive.

Handling Difficult People Training - Course Overview

This is a brief overview of the content covered in the one-day course
For a more in-depth course outline click:

Morning -

  • Decide what target-behaviours you want to see achieved and explain them to others.
  • Avoid poor performances caused by failing to properly explain the standards required.
  • Decide how you, yourself, wish to be perceived and act accordingly.
  • Distinguish the language of fair criticism from the language of unfair insults.
  • Give constructive criticism to others in an assertive and professional way.

Afternoon -

  • Find mutually agreeable solutions to which the other person will commit.
  • Know when to compromise, and when to stand firm.
  • Be assertive, when facing a difficult person.
  • Use your body language and voice tones correctly.
  • Motivate others by the proper use of your words.
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A selection of food which is available on our open courses - varies per venue

Book Now - Open Training Course Pricing and Availability

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A selection of venue photos

The Handling Difficult People open training course costs only £450 +VAT per delegate.
For this price we provide:

  • A full day of quality training
  • 6 trainer-led hours, additional 2-3 via post-course portal independent learning
  • Tea, coffee and cakes
  • Lunch
  • Full colour course handbook
  • Written action plan
  • Certificate
  • Training articles and newsletters
  • Access to additional free training material after the course

Plus, 3 months free telephone coaching

To answer any on-going questions, you will also receive email and telephone support from your trainer after you have attended the course. Whilst you are implementing what you have learned we will be there to help you if you need us for advice, guidance and coaching.

Next Open Course Dates

27 November
Manchester City
£450 +VAT
2 December
Birmingham
£450 +VAT
9 December
London - Central
£450 +VAT
20 January
London - Central
£450 +VAT
More dates and locations are available -

The course content was fantastic with excellent structure. It was very applicable to real business and personal life. The trainer's presentation was very professional, very tidy, good pace and dialogue.

Customer Reviews

In-House Training Course Pricing and Proposal

This course is also available from just £1,950 +VAT per day as a bespoke in-house group training course in the UK and worldwide.

It has been designed to provide a similar experience to our open courses, however we can tailor the content to fit your specific needs. In-House Group training costs from just £1,950 +VAT per day (international training price varies). Plus, hotel accommodation for trainer if necessary. (Premier Inn type: not the Hilton!)

This price includes:

  • Quality training delivered by an experienced trainer
  • Full days training
  • Full colour course handbook
  • Preparation work
  • Travel costs and time
  • Written action plan to take away
  • Access to our post course portal
  • Access to our on-line leadership and management decision matrix templates and tools
  • Plus three months FREE telephone coaching to answer any on-going questions

Contact Us Today

Please call us on +44 (0)20 3856 3037 to discuss your requirements for the in-house training course.

If you want to know more about any other Management Training Courses, or their suitability for you or a colleague, call us on +44 (0)20 3856 3037.

Course content contained interesting and good material. Liked the philosophical aspect. You can easily use some methods in your private, social life. Was the right amount of content. The trainer was well prepared and motivated. Enough visual display. Loved the interaction. Quite active workshop.

Customer Reviews