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Handling Difficult People Training

Handling Difficult People Training Course - 1 Day

We all need to handle difficult people; those who consistently do and say the wrong things. But many find handling difficult people is challenging.

This Handling Difficult People Training course will show you how to find the right balance, between appearing too aggressive and appearing weak-willed and ineffective, when dealing with difficult people.

This course will leave you empowered to deal with even the most problematic people in a clear, rational, positive and professional way.

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Handling Difficult People Training Availability, Pricing and Course Dates

If you have any questions, please phone us (020 3856 3037) or send us a message.

Live Online Virtual Training

£350+VAT per delegate
 

Open Course (Face-to-Face)

£475+VAT per delegate
(Early Bird Offers Available)
  • Delivered at venues around the UK
  • Open Course Timings are: 9am - 4.30pm
  • If you arrive earlier than 9am, there is coffee / tea waiting for you.

Bespoke Training (In-House or Live Online)

£2,150+VAT per training day
(International Price Varies)

In-House training has been designed to provide a similar experience to our open courses, however we can tailor the content to fit your specific needs.

Plus, travel and hotel accommodation for trainer if needed (Premier Inn type: not the Hilton!)

We are able to train in your timezone.

All our training includes:

  • A full day of quality training, delivered by an experienced trainer
  • Total of 6 CPD training hours (9am - 4.30pm), plus an additional 2-3 via post-course online independent learning.
  • Full digital interactive course notes
  • Training certificate
  • Access to additional free training material after the course via our post-course portal
  • 3 months free telephone coaching: Whilst you are implementing what you have learned, if you need to, you can contact us for support and guidance

What is Handling Difficult People Training?

Sometimes you need to handle people who you may find difficult; rude, aggressive, lazy or disruptive. They may be customers, colleagues, or members of the public.

You need to manage these people, but you may not know how.

This one-day training course will show you how to adapt your communication style, as well as your emotional response.

The information you learn on this course will empower you, by showing you how to find the right words, leaving you clear, rational, positive and professional.

You will learn how to resolve issues, quickly, calmly and without fuss.

Contact Us Today

If you want to know more about this course, or any other Management Training Courses, or their suitability for you or a colleague, call us on 020 3856 3037 or make an enquiry online.

Customer Reviews

4.9/5 Our Handling Difficult People Course is rated based on 546 reviews. More Customer Reviews >
I found the course insightful, with detailed actions on how to implement a positive, effective working environment. There was attention to detail and it was fully explained. Enjoyed the engagement between each section. Not once did I question wh... [Read More]
I really value training courses. I think it’s great to keep on learning. Some of the techniques I had not come across before and were extremely useful. I will be using them going forward. Alison was extremely friendly, open, clear and approachab... [Read More]
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Handling Difficult People Training Course Overview

This course is designed to help you navigate challenging interactions with different types of difficult people. The course is divided into four parts:

Part One: Self-Assessment - In this section, you'll assess your own communication style and how you come across to others. Understanding your communication strengths and weaknesses can help you become more effective in dealing with difficult people.

Part Two: Dealing with Disagreeable and Strong Personalities - This section focuses on handling intelligent, articulate, but difficult people who seem to disagree with everything or who tend to be disruptive and strong. You'll learn specialized techniques to communicate effectively and manage these types of personalities.

Part Three: Dealing with Negative and Aggressive Personalities - This section addresses dealing with a different type of difficult person - those who behave badly. These personalities might swear, break rules, lose their temper, bully, intimidate, manipulate, or be lazy. You'll learn how to manage these negative and aggressive personalities while maintaining your own composure.

Part Four: Ending on a Positive Note - This final section emphasizes the importance of finishing every interaction on a positive note, regardless of how difficult the person or situation may have been. You'll learn strategies for maintaining a positive attitude and ending interactions constructively.

By mastering the skills taught in this course, you'll be equipped to handle challenging interactions and ultimately encounter fewer difficult people in your life.

Learning Outcomes:

  • Handle people who do not do the right thing
  • Manage your emotions, so you stay in control
  • Nip problems in the bud, so they don’t get out of hand
  • Learn when to compromise and when to stand firm
  • Negotiate solutions, rather than argue about blame
  • Boost your self-confidence and assertiveness skills
  • Use positive feedback, as a way to change people

Handling Difficult People Training Course Details

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Afternoon Session

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