Established, since 1997, leading UK based training provider.
Handling Difficult People Training

Handling Difficult People Training Course - 1 Day

We all need to handle difficult people; those who consistently do and say the wrong things. But many find handling difficult people is challenging.

This Handling Difficult People Training course will show you how to find the right balance, between appearing too aggressive and appearing weak-willed and ineffective, when dealing with difficult people.

This course will leave you empowered to deal with even the most problematic people in a clear, rational, positive and professional way.

Handling Difficult People Training Availability, Pricing and Course Dates

If you have any questions, please phone us (+44 (0)20 3856 3037) or send us a message.

Live Online Training

£350+VAT per delegate
  • Live Online Handling Difficult People Webinar delivered via Zoom or Microsoft Teams
  • Easy to join - all you need is a laptop or tablet with a Webcam
  • Learn the same skills as a face-to-face session, but from the comfort of your own home (or office!)

Open Course (Face-to-Face)

£450+VAT per delegate
(Early Bird Offers Available)
  • Delivered at venues around the UK
  • Open Course Timings are: 9am - 4.30pm
  • If you arrive earlier than 9am, there is coffee / tea waiting for you.

Bespoke Training (In-House or Live Online)

£1,950+VAT per training day
(International Price Varies)

In-House training has been designed to provide a similar experience to our open courses, however we can tailor the content to fit your specific needs.

We are able to train in your timezone.

All our training includes:

  • A full day of quality training, delivered by an experienced trainer
  • 6 training hours, plus an additional 2-3 via post-course online independent learning
  • Full-colour course handbook, with written action plan (electronic or paper copy available)
  • Training certificate
  • Access to additional free training material after the course via our post-course portal
  • 3 months free telephone coaching: Whilst you are implementing what you have learned, if you need to, you can contact us for support and guidance

What is Handling Difficult People Training?

Sometimes you need to handle people who you may find difficult; rude, aggressive, lazy or disruptive. They may be customers, colleagues, or members of the public.

You need to manage these people, but you may not know how.

This one-day training course will show you how to adapt your communication style, as well as your emotional response.

The information you learn on this course will empower you, by showing you how to find the right words, leaving you clear, rational, positive and professional.

You will learn how to resolve issues, quickly, calmly and without fuss.

Contact Us Today

If you want to know more about this course, or any other Management Training Courses, or their suitability for you or a colleague, call us on +44 (0)20 3856 3037 or make an enquiry online.

Customer Reviews

4.9/5 Our Handling Difficult People Course is rated based on 462 reviews. More Customer Reviews >
The course content was interesting and up to date. I have picked up some extremely useful techniques and information. The trainer's presentation was well-paced and easy to understand.
This course gave me the opportunity not to just look out for other members of staff, but also myself. The trainer's presentation was really enjoyable and would benefit all members of staff on how to cope with stress.

Handling Difficult People Training Course Overview

This course is divided into four parts:

Part one. Self-assessment of your own communication style, and how do you come across to others?

Part two. We focus on difficult people who disagree with everything, or who are disruptive and strong. We will show you special techniques to handle intelligent, articulate, but difficult people.

Part three. We focus on a different kind of difficult person; those who behave badly. They swear, they break rules, lose their temper, they bully, intimidate, manipulate and may be lazy. You will learn how to deal with this type of difficult person.

Part four. Why it is important to finish every interaction on a positive note.

When you have learned to master and apply the skills you learn on this course you will find, to your delight, that there are fewer difficult people in the world.

Learning Outcomes:

  • Handle people who do not do the right thing
  • Manage your emotions, so you stay in control
  • Nip problems in the bud, so they don’t get out of hand
  • Learn when to compromise and when to stand firm
  • Negotiate solutions, rather than argue about blame
  • Boost your self-confidence and assertiveness skills
  • Use positive feedback, as a way to change people

Handling Difficult People Training Course Details

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Morning Session

Afternoon Session

Handling Difficult People Training FAQs

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