Established, since 1997, leading UK based training provider.

Handling Difficult People Training Course - One Day

Learn practical tools that you can use in real-life situations. Handling Difficult People Training
  • Handle those people that don’t do the right thing.
  • Manage your emotions, so you stay in control.
  • Nip problems in the bud, so they don’t get out of hand.
  • Learn when to compromise and when to stand firm.
  • Negotiate solutions, rather than argue about blame.
  • Boost your self-confidence and assertiveness skills.
  • Use positive feedback, as a way to change people.
Learn in a friendly and relaxed atmosphere with people who are facing similar situations as you.

Book Now - Open Training Course Pricing and Availability

25 September
Leeds Centre
£450 +VAT
7 October
Luton
£450 +VAT
14 October
London - Central
£450 +VAT
21 October
Reading
£450 +VAT
More dates and locations available
Save £50 on this course

Next Open Course Starts in 6 days, Leeds Centre, places available Book Now >

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A selection of venue photos

The open training course costs only £450 +VAT per delegate. For this price we provide:

  • A full day of quality training
  • 6 trainer-led hours, additional 2-3 via post-course portal independent learning
  • Tea, coffee and cakes
  • Lunch
  • Full colour course handbook
  • Written action plan
  • Certificate
  • Training articles and newsletters
  • Access to additional free training material after the course

Plus, 3 months free telephone coaching

To answer any on-going questions, you will also receive email and telephone support from your trainer after you have attended the course. Whilst you are implementing what you have learned we will be there to help you if you need us for advice, guidance and coaching.

Early Bird Discount - Save £50
Book 3 months in advance for Early Bird Discount.
Delegate names can be added later.
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All Open Course Dates and Locations

Date Area Location Cost Availability

September

25 September 2019Leeds CentreLeeds Hotel Novotel, Leeds Centre (LS1 4HR)£450 +VAT£450 +VATBook Now >

October

7 October 2019LutonLuton Hilton Garden Inn, Luton (LU2 8DL)£450 +VAT£450 +VATBook Now >
14 October 2019London - CentralLondon etc. venues, London - Central (W2 2EA)£450 +VAT£450 +VATBook Now >
21 October 2019ReadingReading Crowne Plaza, Reading (RG1 8BD)£450 +VAT£450 +VATBook Now >
23 October 2019Manchester CityManchester etc. venues, Manchester City (M1 3HU)£450 +VAT£450 +VATBook Now >

November

6 November 2019BirminghamBirmingham etc. venues, Birmingham (B4 6TB)£450 +VAT£450 +VATBook Now >
6 November 2019Gloucester (M5 J11)Gloucester Holiday Inn, Gloucester (M5 J11) (GL4 3RX)£450 +VAT£450 +VATBook Now >
13 November 2019London - CentralLondon etc. venues, London - Central (W2 2EA)£450 +VAT£450 +VATBook Now >
18 November 2019Leeds CityLeeds Double Tree, Leeds City (LS1 4BR)£450 +VAT£450 +VATBook Now >
27 November 2019Manchester CityManchester etc. venues, Manchester City (M1 3HU)£450 +VAT£450 +VATBook Now >
27 November 2019LutonLuton Hilton Garden Inn, Luton (LU2 8DL)£450 +VAT£450 +VATBook Now >

December

2 December 2019BirminghamBirmingham etc. venues, Birmingham (B4 6TB)£450 +VAT£450 +VATBook Now >
9 December 2019London - CentralLondon etc. venues, London - Central (W2 2EA)£450 +VAT£450 +VATBook Now >

January 2020

20 January 2020London - CentralLondon etc. venues, London - Central (W2 2EA)£400 +VAT£400 +VATBook Now >
21 January 2020Manchester CityManchester etc. venues, Manchester City (M1 3HU)£400 +VAT£400 +VATBook Now >
28 January 2020CambridgeCambridge TBC (near railway station), Cambridge (CB1 2JW)£400 +VAT£400 +VATBook Now >
29 January 2020BirminghamBirmingham etc. venues, Birmingham (B4 6TB)£400 +VAT£400 +VATBook Now >

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This course will be delivered by a trainer from the Corporate Coach Group, at the venues listed above. Select a location above to start booking.

The course content was very relevant and well structured. Flowed extremely well from one topic to the next so that you were left with a coherent series of techniques to apply in both the workplace and wider life. The trainer's presentation was very engaging, well informed and inspiring. A friendly and approachable presenter, who was positive about areas people wanted to develop and focus on and did not make them feel uncomfortable for admitting these weaknesses.

Customer Reviews

Handling Difficult People Training - One Day Course Overview

Day One - Morning

  • Decide what target-behaviours you want to see achieved and explain them to others.
  • Avoid poor performances caused by failing to properly explain the standards required.
  • Decide how you, yourself, wish to be perceived and act accordingly.
  • Distinguish the language of fair criticism from the language of unfair insults.
  • Give constructive criticism to others in an assertive and professional way.

Day One - Afternoon

  • Find mutually agreeable solutions to which the other person will commit.
  • Know when to compromise, and when to stand firm.
  • Be assertive, when facing a difficult person.
  • Use your body language and voice tones correctly.
  • Motivate others by the proper use of your words.
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A selection of food which is available on our open courses - varies per venue

Handling Difficult People Training - Day One - AM

Master the six principles of communication

Six principles of communication:

In order to manage difficult people, you need to gain agreement on:

  1. The goal - what are we trying to achieve.
  2. The reason - why are we trying to achieve it?
  3. The plan - how are we going to reach the goal?
  4. How to handle other people’s emotions.
  5. How to express your own emotions.
  6. Gaining the cooperative assistance of others.

Notes on the use and misuse of humour.

How to use, and how to not sure humorous comments.

Personal standards

How do you wish to be perceived? Decide and then act accordingly.

Goals

Agree what the desired goal is. If you wish to be more assertive, then develop your sense of goal focus:

How to make language more specific and more meaningful.

The use of numbers in order to make yourself clearer.

You need to explain your ideas in definite terms.
How to define your key concepts and most important ideas.

The difference between affirmative and negative language.
The difference between being critical and cynical.
Notes on how to be more positive.

Embedded commands.

Embedded command is a form of accidental error of language (e.g. saying 'don't worry' will cause people to worry)

Summary of the morning session

Food Photo Food Photo Food Photo
A selection of food which is available on our open courses - varies per venue

Handling Difficult People Training - Day One - PM

Four ways to approach difficult situations:

I understand blank fact is wrong box. -> Wrong box -> Right box -> Commit? -> Excuse /Reason -> Negotiate
  • Rationally assertive: the proper method.
  • Emotional and angry: the wrong method.
  • Emotional and upset: another wrong method.
  • Avoidance: another wrong method.

Learn the difference between “objective” and “subjective” language.

To be assertive you should use “behavioural statements” and “objective language”.

The use of the “wrong box / right box” technique.

The difference between “reasons” and “excuses” and what policy you should have to each one
If the other person gives you reasons, then you should negotiate.
If the other person gives you excuses, then you should not negotiate.

Don’t get bogged down talking for too long about the past.
Do take the conversation into the future. Talk about what you want to happen next.

The assertive use of body language

  • Posture
  • Hand gestures
  • Eye contact
Use the
'Wrong box / right box'
technique

The assertive use of voice tones

  • Volume
  • Pace
  • Pitch

Notes on the proper use of praise and appreciation.

Praise is powerful: The proper use of praise to reinforce the change.
The absence of praise and appreciation is often the cause of bad feelings.
To get the best from others, you must praise and appreciate them for the behaviours you want to see repeated.

Final summary and action planning.

I felt a bit ambivalent about attending this course, but found myself enjoying a most varied, interesting, stimulating and rewarding day. Trainers presentation was excellent. He was confident, knowledgeable, competent, well organised, the presentation and book very well sewn together.

Customer Reviews

In-House Training Course Pricing and Proposal

This course is also available from just £1,950 +VAT per day as a bespoke in-house group training course in the UK and worldwide.

It has been designed to provide a similar experience to our open courses, however we can tailor the content to fit your specific needs. In-House Group training costs from just £1,950 +VAT per day (international training price varies). Plus, hotel accommodation for trainer if necessary. (Premier Inn type: not the Hilton!)

This price includes:

  • Quality training delivered by an experienced trainer
  • Full days training
  • Full colour course handbook
  • Preparation work
  • Travel costs and time
  • Written action plan to take away
  • Access to our post course portal
  • Access to our on-line leadership and management decision matrix templates and tools
  • Plus three months FREE telephone coaching to answer any on-going questions

Contact Us Today

Please call us on +44 (0)20 3856 3037 to discuss your requirements for the in-house training course.

If you want to know more about any other Management Training Courses, or their suitability for you or a colleague, call us on +44 (0)20 3856 3037.

The course content was very in-depth and skills learnt to assist within the company that I work for. Extremely helpful in dealing with conflict. The trainer's presentation was very thorough and extensive knowledge

Customer Reviews

Handling Difficult People Training Course Summary

On occasion, some people can become difficult to handle, isn’t that right?

These same individuals are often quick witted and vocal but they can also be quarrelsome and inflexible.
And so you need to know how to properly handle them.

But the problem is you don’t know how to deal with them.

Your lack of skill in dealing with this type of difficult person is causing you some problems.
That is one reason why you are looking online: You need to find a training course that will show you exactly what to say, and also what NOT to say.

If this description seems to fit your current circumstances, then you need to book yourself onto this course today.
Make sure that you attend this very inspiring and popular one day training programme.

On occasions, you need to handle difficult people; in order to handle difficult people you need to communicate in ways that are clear, rational and positive.