Established, since 1997, leading UK based training provider.
Handling Difficult People Training

Handling Difficult People Training Course - 1 Day

We all need to handle difficult people; those who consistently do and say the wrong things. But many find handling difficult people difficult.

On this course we show you how to find the right balance between appearing too aggressive and appearing weak willed and ineffective, when dealing with difficult people.

When you finish this course, you will be empowered to deal with even the most difficult people in a clear, rational, positive and professional way.

Available as an Open Course, Live Online Webinar or In - House

Live Online Interactive Learning via Webinars

Join our Live Online Handling Difficult People Training Webinars via Zoom or Teams.

Live Online Dates are currently available with 35% off.
1 full day training (9am - 4.30pm) - only £227.50+VAT per delegate (normal price: £350+VAT)

If you're booking online, use code WEB35 at stage three.

Please contact us if you have any questions:

What is Handling Difficult People Training?

Sometimes you must handle people who you may find difficult; rude, aggressive, lazy or disruptive. They may be customers, colleagues or members of the public. You need to manage these people, but you may not know how.

Where can you learn to manage such difficult people?
Come on this terrific one-day training course.

Here, you will learn how to adapt your communication style and your emotional response. The information you learn on this course will empower you, by showing you how to find the right words, that will make you clear, rational, positive and professional.

You will learn how to resolve issues, quickly, calmly and without fuss.
When you finish this course, you will feel inspired.

Customer Reviews

4.9/5 Our Handling Difficult People Course is rated based on 461 reviews. More Customer Reviews >
The course was very relevant and practical, but also made me pause and reflect on approaches to life in general and not just working life. It also made me think more about the impact of my behaviour on others. I think that attending this course ... [Read More]
The course content was strong, informative and understandable. Easy to take key points and transfer into working life. Makes you think of how to work more effectively and productively. The trainer's presentation was clear, captivating and intere... [Read More]

Course Overview - Handling Difficult People Training

This course is in four parts:

Part one. Self-assessment of your own communication style. We want to know, how do we “come across” to others?

Part two. We focus on “difficult people”; those who disagree with everything, they are disruptive and strong. We will show you special techniques, to handle intelligent, articulate but difficult people.

Part three. We focus on a different kind of “difficult person”; those who behave badly: They swear, they break rules, they lose their temper, they bully, intimidate, they manipulate; they may be lazy. You will learn how to deal with this type of difficult person. 
When you finish this session, you will be keen to try out your new skills, when you get home!

Part four, is a short session: Why it is important to finish every interaction on a positive note.

When you have mastered and apply the skills you learn on this course you will find, to your delight, that there are fewer difficult people in the world.

You will begin to wonder, where did they all go?

Learning Outcomes:

  • Handle those people that don’t do the right thing.
  • Manage your emotions, so you stay in control.
  • Nip problems in the bud, so they don’t get out of hand.
  • Learn when to compromise and when to stand firm.
  • Negotiate solutions, rather than argue about blame.
  • Boost your self-confidence and assertiveness skills.
  • Use positive feedback, as a way to change people.

Course Details - Handling Difficult People Training

Click a topic to read more about it.

Morning Session

Afternoon Session

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In-House Training Course Pricing and Proposal

This course is also available from just £1,950 +VAT per day as a bespoke in-house group training course in the UK and worldwide.

It has been designed to provide a similar experience to our open courses, however we can tailor the content to fit your specific needs. In-House Group training costs from just £1,950 +VAT per day (international training price varies). Plus, hotel accommodation for trainer if necessary. (Premier Inn type: not the Hilton!)

This price includes:

  • Quality training delivered by an experienced trainer
  • Full days training
  • Full colour course handbook
  • Preparation work
  • Travel costs and time
  • Written action plan to take away
  • Access to our post course portal
  • Access to our on-line leadership and management decision matrix templates and tools
  • Plus three months FREE telephone coaching to answer any on-going questions

Contact Us Today

Please call us on +44 (0)20 3856 3037 to discuss your requirements for the in-house training course.

If you want to know more about any other Management Training Courses, or their suitability for you or a colleague, call us on +44 (0)20 3856 3037.