Corporate Coach Group
Terms and Conditions
These terms and conditions govern all training bookings with Corporate Coach Training Ltd, trading as Corporate Coach Group ("CCG").
Please read them carefully before booking. If you have any questions, please contact us before making a reservation.
On this page
Payment terms
Course Payment
Open Course Payment
The course fee should be paid within 30 days, or 10 days before the start of the course (whichever is earlier), or immediately for courses with limited places.
If you cannot make payment in time, you can still attend, provided you confirm that payment is in your organisation's payment system. We also accept company purchase orders as a promise of payment, by prior arrangement.
If fees are not paid or agreed, we reserve the right to re-allocate the course place to another delegate, or to request payment on the day of the course.
Booking confirmation
Any booking is regarded as confirmed only when full payment has been received by Corporate Coach Group.
If you are attending from abroad and require a visa application letter, there will be an administration charge. Please contact us in advance to discuss this.
In-House Course Payment
The course fee should be paid within 30 days, or 10 days before the start of the course (whichever is earlier).
If you cannot make payment in time, the course can still go ahead, provided you confirm that payment is in your organisation's payment system.
We also accept company purchase orders as a promise of payment, by prior arrangement.
Late Payment
Applies to both open and in-house course bookings
In the event of late payment, Corporate Coach Group reserves the right to charge interest on all outstanding amounts at the rate of 2% per calendar month (or part thereof), calculated from the last date that payment was due.
Your rights as a delegate
Cooling-Off Period and Transfers
14-Day Cooling-Off Period
For open course or online training courses booked via the Corporate Coach Group website, or on other online platforms, you may cancel your booking for any reason within 14 days of our booking confirmation and receive a full refund of any course fees paid.
The cooling-off period does not apply where:
- You attend the course, in part or in full
- The course starts within 14 days of your booking date
- You booked using an early bird or non-refundable offer
- You are re-booking a course using the transfer option
If you cancel after the 14-day cooling-off period has ended, the cancellation charges in the section below will apply.
Transferring Courses
Transfers made within 14 days of the course date will incur an administration fee of £75 (+VAT) per training day.
The transfer option only applies to delegates moving to a different date for the same course.
Delegates must specify their chosen transfer date at the time of requesting the transfer.
If the transfer option is used, both the original and transfer invoices remain due, even if the transfer reservation is subsequently cancelled.
Cancellations
Cancelling a Course
The following charges apply if you cancel your booking. The earlier you notify us, the lower the charge.
16 to 22 weeks before the course
No charge
8 to 16 weeks before the course
25% of the course fee
29 to 56 days before the course
50% of the course fee
15 to 28 days before the course
75% of the course fee
0 to 14 days before the course
100% of the course fee
Early Bird Bookings
Early bird bookings are non-refundable. However, you may transfer to a different date, providing no less than fourteen days' notice.
Card Payment Refunds
If you paid by debit or credit card, please note there is a £50 administration charge from our payment provider, which will be deducted from any refunded amount.
Changing Delegate Details
There is no charge if a substitute delegate wishes to replace the original booking. Please inform our office of any change to the original booking in advance of the course date.
Our obligations to you
CCG Cancellations, Amendments and Visas
Cancellation and Amendments by CCG
The Corporate Coach Group courses are constantly updated and improved. We reserve the right to alter course content at any time without prior notice.
In-House Courses
Within a seven-day notice period prior to the start date, Corporate Coach Group reserves the right to cancel or postpone any in-house course without liability for costs incurred by prospective delegates (for example, hotel or travel costs). In these circumstances, delegates will be offered an alternative date, a credit note or a full refund.
Visa Applications
We welcome delegates from all countries to attend our open courses and are happy to assist with visa applications.
If you have paid for your course and your visa application is subsequently rejected, we will of course refund your course fees, minus any applicable administration charge.
Please note: where a visa application letter is required, an administration charge will apply.
Offers and pricing
Discounts and Special Offers
Any discounts offered on Corporate Coach Group courses are exclusive and cannot be combined. Except for company-wide or pre-agreed discounts, the higher discount will always be applied.
Special offers must be requested at the time of booking. They will not automatically be applied to a booking after it has been confirmed.
Company documents
Our Policies
Where relevant, your booking indicates agreement to abide by the contents of the following policies. Please contact us if you have any questions.
Course Notes and Training
The notes and training provided by Corporate Coach Group cannot be relied upon for legal interpretation. Neither Corporate Coach Group nor its employees, trainers or consultants can accept responsibility for delegates' actions, or those of other persons reading the course notes or interpreting the training in litigation, nor for any loss incurred as a result of relying on the training or training notes. If in doubt, please consult a qualified legal professional.
Legal Notes
Apple, the Apple logo, and iPhone are trademarks of Apple Inc., registered in the US and other countries. Apple Watch is a trademark of Apple Inc. App Store is a service mark of Apple Inc.
Android, Google Play, and the Google Play logo are trademarks of Google Inc.
Corporate Coach Training Ltd t/a Corporate Coach Group.
Registered Address: Walcot House, Parton Road, Gloucester, GL3 2JJ.
Company Registration Number: 06490932.
Need help?
Have a Question About Your Booking?
Our team is happy to clarify any aspect of these terms before you book. Call us Monday to Friday, 9am to 5pm, or use the contact form.