Established, since 1997, leading UK based training provider.

Supervisor Management Skills Training Course -Two Day

Learn practical tools that you can use in real-life situations. Supervisor Management Skills Training
  • The six major skills needed by all supervisory managers
  • How to set and properly communicate clear, specific goals
  • How to earn, (not demand) respect from the team
  • Manage time and delegate tasks
  • Manage performance issues and give constructive feedback
  • Self-awareness, self-control, self-confidence, self-discipline
  • Inspire others: Motivate the team
Learn in a friendly and relaxed atmosphere with people who are facing similar situations as you.

Supervisor Management Skills Training -Two Day

About this Supervisor Management Skills Training Course

A supervisor is responsible for the daily performance and productivity of a team. Supervisors need a number of managerial skills to enable them to carry out their role effectively and earn the respect of their team. These skills include good communication, plus organisational and motivational techniques.

This practical two-day training course will empower your supervisors, by equipping them with the key skills they need to be successful in their job.

They will discover how to put into practice the six key supervisory skills:

  1. Setting achievable targets
  2. Clear and accurate communication skills
  3. Prioritisation, delegation and other time management factors
  4. Managing difficult conversations and handling disagreements
  5. Positive attitude: Self-confidence, self-motivation and self-discipline
  6. Inspiring the team to give their best performance

We will highlight current strengths and weaknesses and teach your supervisors how to be confident and successful in their role.

The course was clear and well structured. Quite comprehensive for two days. Each section reinforced others and using similar principles. The trainer's presentation was very good. Clear speaking. Use of models and diagrams good.

Customer Reviews

Supervisor Management Skills Training - Two Day Course Overview

Day One - Morning

  • Assessment of your current strengths and weaknesses
  • Set your training objectives
  • How to set and communicate clear, specific targets
  • How to be a role model for your team
  • How to gain the trust and respect of the team
  • How to communicate with more clarity
  • How to engage the team in problem solving
  • How to use positive, NOT negative language

Day One - Afternoon

  • How to handle difficult people
  • How to manage poor performance issues
  • How to factual, not opinionated language
  • Know when to compromise and when to hold firm
  • When, where, how to give corrective feedback
  • The importance of appreciation and praise
  • Summary actions and case studies

Day Two - Morning

  • Time management and productivity
  • How to prioritise according to task value and time pressure
  • How to avoid having “busy but non-productive days”
  • How to delegate correctly
  • How to handle distractions and keep your mind focused on the job
  • How to keep predict and solve problems
  • How to get the team to solve problems
  • How be more decisive

Day Two - Afternoon

  • How to create and sustain a positive mental attitude
  • How to induce others to be more optimistic and goal focused
  • How to transform negative conversations into positive ones
  • How to overcome failure, setbacks, and temporary defeats
  • How to use the five-part success formula: Purpose plan, action, feedback, change
  • Make the science of Continuous Improvement work for you
  • Action-planning

The purpose of this supervisory skills training is to give you all the skills you need, to be successful in your role.

Available Dates and Locations

19 - 20 November
Leeds City
£850 +VAT
28 - 29 November
Reading
£850 +VAT
5 - 6 December
Manchester
£850 +VAT
10 - 11 December
London - Central
£850 +VAT
More dates and locations available
Save £100 on this course

Next Open Course Starts in 2 days, Leeds City, places available Book Now >

Please note all our training courses include optional three months FREE telephone coaching to answer any on-going questions.

Course Timings: Start 09:00 - Finish 16:30. Lunch at 13:00, Tea Breaks at 11:00 and 15:00.
12 trainer-led hours, additional 2-3 via post-course portal independent learning

We currently offer training courses in: London, Manchester, Birmingham, Bristol, Maidstone, Scotland, Reading, Dublin, Ireland, Luton, Bedfordshire, Cambridge, Milton Keynes, Leeds, Gloucestershire

Enjoyed learning everyday techniques which can be applied to both work and personal life to achieve goals and overcome conflict. The trainer's presentation was excellent and was happy to answer any questions that we had.

Customer Reviews

Supervisor Management Skills Training Course Content

Supervisor Management Skills Training - Day One - Morning

Definition: What is Supervisor Management Training?

This training is intended to teach the essential skills needed to succeed in the role of supervisor. It is based upon developing six key skills:

  1. Establish and communicate precise targets
  2. Communicate clearly, persuasively and professionally
  3. Manage disagreements and handle difficult personalities
  4. Manage time: Prioritise, organise and delegate
  5. Create and sustain a positive work atmosphere
  6. Inspire others to give their best performance

What is the supervisor’s most important skill?

The first skill to master, is to establish and communicate realistic targets, since the team exists to achieve its targets.

We will learn the correct way to set specific, realistic and valuable targets.

Effective communication skills for supervisors

An effective communication is one that is clear, persuasive and professional.

How to effectively communicate information without any loss of meaning.

How to avoid vague, ambiguous communication.

Use affirmative language by stating what it is you DO want.

Speak about the CAN-DO portion of the job.

Don’t let people talk for too long about the NO-CAN-DO portion of the job.

Food Photo Food Photo Food Photo A selection of food which is available on our open courses - varies per venue

I found this conflict course really useful, particularly highlighting the importance of using objective language when in conflict situations and the model 'six steps' for managing complains as this is something that presents as a manager. I also found the 'wrong box, right box' method useful, - removing the emotion. The presentation was really well prepared,the handout book is particularly useful as I can use this to refer back too.

Customer Reviews

Supervisor Management Skills Training - Day One - Afternoon

How can Supervisors effectively manage disagreements and poor performance?

Poor performance issues are inevitable, because people don’t always do what you need them to do.

Sometimes disagreements occur because people believe different things.

These situations can sometimes become emotional, which can interfere with the productivity of the team.

The supervisor must be the “voice of reason” within the team.

Supervisors must quickly resolve disagreements and restore the team’s productivity.

We will show you how to manage difficult situations “according to the principles of reason”, NOT negative emotion.

  • Use reason and logic to resolve conflict
  • Do not use threats, anger or emotional blackmail
  • Know when to stand firm and when to give ground
  • Resolve issues by proposing a practical, corrective plan
  • Gain commitment to the corrective plan
  • Distinguish reasons from excuses
  • Give immediate appreciation for any improvement

Practice skills with five real-life scenarios.

Supervisor skills training summary and personal development plan.

Supervisor Management Skills Training Course Content

Supervisor Management Skills Training - Day Two - Morning

Time Management Programme for Supervisors

Time management is the art of organising activities into the correct order of importance.

  1. Get the most valuable work done first
  2. Be ready to respond to changing environments
  3. How to stop people wasting your time
  4. Eliminate your own bad habits
  5. Stop being too easily distracted
  6. Eliminate negative talk
  7. Give the team a definite “track to run on”
  8. Learn the truth about “multitasking”

You must prioritise work because you cannot do everything at once.
You should always be asking: What is the most VALUABLE use of our time right now?

Q1 Crisis Zone; Q2 Pro

The time management grid suggests four types of activity:

  • Q1 Crisis zone
  • Q2 Productive zone – this is our target zone
  • Q3 Busy zone – this is our danger zone
  • Q4 Fruitless zone

Distinguish between “Busy work” and “Productive work”.

The supervisory manager’s time management goal

To maximise time spent planning, prioritising, preparing and avoiding preventable errors.

Time Wasters SOS

Supervisors should be aware of the three major causes of time wasting.

  1. SELF: Your own bad habits
  2. OTHERS: People who waste time
  3. SYSTEMS: Inefficient work systems

Supervisors should delegate the right task to the right person

  1. How to delegate
  2. 8 Part SMART
  3. Why some supervisors are afraid to delegate

Prioritisation for Supervisors

Prioritisation is the skill of putting tasks into the most efficient order.
How to use our Prioritisation App – WhatsNext?

How supervisors can always make the right decision

Decision making is the ultimate skill, since if you always make the right decision, everything will go well. There are four decision types:

  1. Which one / what kind?
  2. Yes / no
  3. Should we / or shouldn’t we?
  4. Problem / cause / solution mapping

Supervisors should manage interruptions by means of the 80/20 principle

80% or more of the value is contained in 20% or less of the content.
Your mission is to extract the minority of the content, which contains the majority of the value.

Time management tips for supervisors

A questionnaire designed to discover ways supervisors can improve time management in the team.

Food Photo Food Photo Food Photo A selection of food which is available on our open courses - varies per venue

Good jump start to professional success. The instructor was excellent with great experience and diverse knowledge. Overall verdict is excellent!

Customer Reviews

Supervisor Management Skills Training - Day Two - Afternoon

Supervisors must develop emotional intelligence skills

People are emotional, and their emotions affect how they perform. In supervising a team, you need to know how to manage emotions, both your own and those of others.

Emotional management enables you to direct the focus of your conversations, so that you can create the optimum emotional responses.

Emotional management means putting limits on the negative emotions, such as fear, anger, worry, anxiety and nostalgia.

Emotional management means creating more optimism, confidence, enthusiasm, motivation, energy and happiness.

How supervisors can use the self-fulfilling prophecy

The self-fulfilling prophecy is the idea that your thoughts affect your feelings, which affect your actions, and therefore your results.

Your inner thoughts affect your external results.
Negative thoughts tend to produce negative results.
Positive thoughts tend to produce positive results.

How supervisors can create and sustain a positive mental attitude

You need to control your use of words, because whatever you talk about, affects how you, and the others, feel.

We will explore how to use words to:

  1. Motivate other people
  2. Minimise worry and stress
  3. Minimise anger and upset
  4. Maximise the feelings of optimism, confidence, enthusiasm and team spirit

How supervisors can use the continuous improvement cycle

Successful teams use the five part formula: Purpose, plan, action, feedback, change.

  1. Purpose = WHAT you want to achieve
  2. Plan = HOW you are going to achieve it
  3. Action = IMPLEMENTATION of the plan
  4. Feedback = RESULTS of the recent actions
  5. Change = PROGRESS based on the recent feedback results

The success formula relies on feedback. We will explore the meaning of constructive feedback.

How supervisors can use the success formula to create a positive working atmosphere

Supervisors should know how to translate the principles of the continuous improvement cycle, into the daily mind-set of the team.

Summary of Supervisory Management Skills Training

How will this supervisory training help you to get the best from yourself and others?

Your personal development action plan.

The course content is practical and adaptable to everyday living – not just work! I am sure that the skills I have learnt will come into immediate use and I urge other new managers to take this course. The trainer’s presentation was fantastic and he delivered the presentation exceptionally. He was helpful, energetic, inspiring and fun.

Customer Reviews

The Course Training Method

The training method follows this general pattern - the training is very interactive and interesting:

  1. The trainer gives a clear explanation of the point in question with specific examples.
  2. Then, the delegates practice by doing an exercise with each other.
  3. The delegates practice by doing an exercise with the trainer.
  4. All points are supported with full written notes to take away.
  5. Delegates are asked to write down an associated action, for each point made.
    (At the end of the day, we have about twenty such actions, from which the delegates choose six which are the most personally meaningful).

Note: we do not believe in placing people in any situation of embarrassment by demanding that they 'perform' in front of the whole group. So you can relax: come on this course and be at ease; ready to learn new skills!

Express an Interest

If you feel you would like to attend but cannot yet commit to a secured booking, you can express your interest here.





Open Training Course Pricing and Availability

You are able to book this course online today.

19 - 20 November
Leeds City
£850 +VAT
28 - 29 November
Reading
£850 +VAT
5 - 6 December
Manchester
£850 +VAT
10 - 11 December
London - Central
£850 +VAT
More dates and locations available
Save £100 on this course

Next Open Course Starts in 2 days, Leeds City, places available Book Now >

  • Venue Photo
  • Venue Photo
  • Venue Photo
  • Venue Photo
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A selection of venue photos

The open training course costs only £850 +VAT per delegate. For this price we provide:

  • Two full days of quality training
  • Tea, coffee and cakes
  • Lunch
  • Full colour course handbook
  • Written action plan
  • Certificate
  • Training articles and newsletters
  • Access to additional free training material* after the course

Plus, 3 months free telephone coaching

To answer any on-going questions, you will also receive email and telephone support from your trainer after you have attended the course. Whilst you are implementing what you have learned we will be there to help you if you need us for advice, guidance and coaching.

Course Timings

Start 09:00 - Finish 16:30.
Lunch at 13:00, Tea Breaks at 11:00 and 15:00.

12 trainer-led hours, additional 2-3 via post-course portal independent learning.

After the course, how can you keep the training-momentum going?

We understand that it is important to keep the momentum of the training going, in the weeks after the course. The ideas and methods that you learnt during the course need to be implemented, not just for the two weeks after the course, but for all time!

In order to make that happen, we will give you continued, on-going support after the training course has finished.

* This support comes in the form of...

  • PDF download of the training handbook
  • Newsletters containing training blogs and articles, which will provide you with ongoing training and good ideas, whenever you need them.
  • Fun questionnaires that are designed to tease out your strengths and weaknesses and then give you ideas as to how you might improve your performance.
  • Decision matrices that will allow you to make decisions and prioritise tasks into the correct order.
  • Summary diagrams and mind maps from the course.
  • Conflict scripts that give you examples of how the conflict method can be used, in real life situations.
  • Free eBook the effective leader manager.

All Open Course Dates and Locations

Early Bird Discount - Save £100 Book 3 months in advance for Early Bird Discount. Delegate names can be added later.

Please click a date below to book course places.

Date Area Location Cost Availability

November

19 - 20 November 2018Leeds CityLeeds Double Tree, Leeds City (LS1 4BR)£850 +VAT£850 +VATBook Now >
28 - 29 November 2018ReadingReading Crowne Plaza, Reading (RG1 8BD)£850 +VAT£850 +VATBook Now >

December

5 - 6 December 2018ManchesterManchester Media City - Holiday Inn, Manchester (M50 2EQ)£850 +VAT£850 +VATBook Now >
10 - 11 December 2018London - CentralLondon etc. venues, London - Central (W2 2EA)£850 +VAT£850 +VATBook Now >
10 - 11 December 2018BirminghamBirmingham etc. venues, Birmingham (B4 6TB)£850 +VAT£850 +VATBook Now >

January 2019

21 - 22 January 2019London - CentralLondon etc. venues, London - Central (W2 2EA)£850 +VAT£850 +VATBook Now >
28 - 29 January 2019LutonLuton Hilton Garden Inn, Luton (LU2 8DL)£850 +VAT£850 +VATBook Now >
30 - 31 January 2019Manchester CityManchester etc. venues, Manchester City (M1 3HU)£850 +VAT£850 +VATBook Now >

February 2019

4 - 5 February 2019ReadingReading Crowne Plaza, Reading (RG1 8BD)£850 +VAT£850 +VATBook Now >
6 - 7 February 2019Leeds CityLeeds Double Tree, Leeds City (LS1 4BR)£850 +VAT£850 +VATBook Now >
13 - 14 February 2019BirminghamBirmingham etc. venues, Birmingham (B4 6TB)£850 +VAT£850 +VATBook Now >
27 - 28 February 2019London - CentralLondon etc. venues, London - Central (W2 2EA)£750 +VAT£750 +VATBook Now >

March 2019

4 - 5 March 2019Dublin, IrelandDublin The Gresham, Dublin, Ireland (D01 C3W7)£750 +VAT£750 +VATBook Now >
11 - 12 March 2019ManchesterManchester Media City - Holiday Inn, Manchester (M50 2EQ)£750 +VAT£750 +VATBook Now >
13 - 14 March 2019LutonLuton Hilton Garden Inn, Luton (LU2 8DL)£750 +VAT£750 +VATBook Now >
20 - 21 March 2019BirminghamBirmingham etc. venues, Birmingham (B4 6TB)£750 +VAT£750 +VATBook Now >
25 - 26 March 2019London - CentralLondon etc. venues, London - Central (W2 2EA)£750 +VAT£750 +VATBook Now >

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This course will be delivered by a trainer from the Corporate Coach Group, at the venues listed above. Select a location above to start booking.

In-House Training Course Pricing and Proposal

This course is also available from just £1,950 +VAT per day as a bespoke in-house group training course in the UK and worldwide.

It has been designed to provide a similar experience to our open courses, however we can tailor the content to fit your specific needs. In-House Group training costs from just £1,950 +VAT per day for up to 20 delegates (international training price varies). Plus, hotel accommodation for trainer if necessary. (Premier Inn type: not the Hilton!)

This price includes:

  • Quality training delivered by an experienced trainer
  • Full colour course handbook
  • Personal written action plans
  • Access to additional free training material after the course
  • Three months free telephone coaching

Contact Us Today

Please call us on +44 (0)20 3856 3037 to discuss your requirements for the in-house training course.

If you want to know more about any other Management Training Courses, or their suitability for you or a colleague, call us on +44 (0)20 3856 3037.

Email your Manager

If you are reading this page with the intention of attending the course, then you may need to 'put forward a case' to a manager who makes the final decision.

So, you may find it beneficial to give your manager this document, which will give all the information needed to make the right decision.

To do this, please enter the manager's email address below and.. take me to your leader!


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