Supervisor Management Skills Training Course - Two Day

About this Supervisor Management Skills Training Course

This practical two-day training course will empower your supervisors by equipping them with all the key skills they need to be successful in their role.

They will discover how to put into practice the six key supervisory skills:

1. Setting achievable goals
2. Clear and accurate communication skills
3. Prioritisation, delegation and time management
4. Managing difficult conversations and handling conflict
5. Positive attitude: Self-confidence, self-motivation and self-discipline
6. Inspiring the team to give their best performance (leadership)

Each of the above supervisory skill-sets are essential and we will cover them all fully.

Please read the full course description below and then book your place on this popular course.

A supervisor must develop the following six major skills sets.

1. The ability to Set and communicate specific goals

The team exists to achieve its goals. Therefore, the first step to your success as a supervisor. the decision to achieve a specific set of goals.

2. Excellent communication skills

Communication is the ability to speak and write in ways that gain full understanding, agreement and positive emotional response.

Good communication means the ability to make your message clear, distinct, persuasive and motivational.

We will show you how to achieve good communication.

3. Time management; planning and prioritisation

Since your team is a limited resource, facing an unlimited demand, you need to know how to correctly prioritise and delegate work.

4. Proper conflict management

Conflict is inevitable, so you will need to know how to defuse conflicts before they have the chance to blow up into something more serious.

5. Self-confidence and self-control

Before you can manage anyone else, you must first manage yourself.

That means you need to master: self-motivation, self-confidence, self-control, self-discipline. You need to be able to create a positive mental attitude; especially during the tough times.

6. Inspire and Motivate others

Supervisory team leaders need to motivate other people. You can do that by applying the above five principles: Goal focus; clear communication: Proper planning: conflict management: And positive mental attitude.

Supervisor Management Skills Training - Two Day Course Overview

This course will empower you to improve your performance as a supervisor by eliminating any “rookie-mistakes” you may currently have, and by replacing them with a specific set of professional communication, motivational and organisational skills.

When you have completed this course, you will know precisely WHAT to do, WHY it is important and exactly HOW to do it.

We will show you your current strengths and weaknesses, the supervisory skills you need; and teach you what to say to get the best performance from yourself and the rest of the team.

The purpose of this supervisory skills training is to give you all the skills you need, to be successful in your role.

Available Dates and Locations

Next Open Course Starts in 10 days, Manchester, places available Book Now >

Please note all our training courses include optional three months FREE telephone coaching to answer any on-going questions.

Course Timings: Start 09:00 - Finish 16:30. Lunch at 13:00, Tea Breaks at 11:00 and 15:00.
12 trainer-led hours, additional 2-3 via post-course portal independent learning

We currently offer training courses in: London, Manchester, Birmingham, Bristol, Maidstone, Kent, Glasgow, Scotland, Leeds, Gloucestershire

Supervisor Management Skills Training Course Content

Supervisor Management Skills Training - Day One - AM

Introductions

There are six major supervisory skill sets. All effective supervisors know how to:

1. Set and communicate specific goals
2. Communicate clearly, convincingly and positively
3. Manage time. Prioritise, delegate and organise
4. Manage conflict and handle difficult personalities
5. Develop and maintain a positive mental attitude, especially during tough times
6. Inspire others and create a good team atmosphere

The first step is deciding upon the right set of goals.

1. The team exists in order to achieve goals
2. Clear Goals are the starting point of achievement
3. Therefore, the communication of a clear goal is the first skill of the supervisor
4. We will learn the correct way to set goals

Notes and then practice.

The second quality of management is to become an effective communicator.

An effective communication is one that is clear, persuasive and motivational.

1. Supervisors must know how to effectively communicate information without any loss in meaning
2. You need clear communication, not vague or ambiguous communication
3. Ambiguous instructions are those that can be easily misunderstood
4. How to improve your communication to make it CLEAR and DISTINCT
5. Use affirmative language, not negative language
6. Speak about the CAN-DO portion of the job
7. Don’t let people talk for too long about the NO-CAN-DO portion of the job

Summary of morning session, action plans

Supervisor Management Skills Training - Day One - PM

Conflict management; handling difficult people and performance management

Conflict is inevitable. supervisors therefore need to manage conflict properly. Conflict in a the team should NOT be allowed to degenerate into an emotional event. Conflict needs to be resolved according to the principles of LOGIC and REASON.

The supervisor must become the VOICE OF REASON within the team.

Supervisors must become the voice of reason within the team

We will show you how to manage conflicts “according to the principles of reason”, NOT negative emotion.

• Use reason and logic to resolve conflict;
• Do not use too much anger or upset
• Know when to stand firm and when give ground
• Lead them to a resolution proposing rational corrective actions
• Practice skills with five real life scenarios
• Apply this conflict method to your work (and home life) situations

Praise and appreciation

• The lack of appreciation and praise may be enough to cause failure
• Always give verbal appreciation for good work
• Recognise the powerful effect of using a few kind words
• Appreciation is free to give and costly not to

Summary and action planning after day one

Supervisor Management Skills Training Course Content

Supervisor Management Skills Training - Day Two - AM

Time management, planning, prioritisation and delegation

Time management is the art of doing the right things in the right order.

The purpose of today’s material is to:

1. Get the most value from every unit of time
2. Work intelligently in a changing environment
3. Stop people wasting your time
4. Eliminate your own bad habits
5. Stop being too easily distracted
6. Eliminate the trivial
7. Create a “mental track” to run on
8. Manage your boss
9. Learn the truth about “multitasking”

Time management programme

You must prioritise work because you cannot do everything at once.

Time managers do things in order of value and deadline pressure.
Non time managers do things in order of likeability or ease, or by random chance.

You need to always be asking:

What is the most VALUABLE use of your time right now?

Four types of activity:

• Q1 Crisis zone
• Q2 Productive zone- The focus
• Q3 Busy zone
• Q4 Fruitless zone

Distinguish between “Busy work” and “Productive work”.

Time management goal:

To maximise your time spent in doing high value work. and minimise your time spent in low value distractions, low value meetings and low value interruptions.

Three Time wasters:

1. SELF: Your own bad habits
2. OTHERS: Who wastes your time
3. SYSTEMS: Inefficient work systems

Delegate The right task to the right person.

1. How to delegate
2. 8 Part SMART

Prioritisation

Prioritisation is the skill of Putting things into the right order.

How to use our Prioritisation APP.

How to make better decisions:

Decision making is the ultimate skills, since if you always make the right decision, everything will go well. Here are four decision types.

1. Which one/ what kind?
2. Yes / no
3. Should we/ or not?
4. In what order?

Manage interruptions by means of the 80/20 principle

80% or more of the value is contained in 20% or less of the content.

Your job is to extract the minority of the content which contains all the value, and ignore the rubbish.

Time management tips

A questionnaire designed to discover four ways you could improve time management in the team.

Summary and action planning

Supervisor Management Skills Training - Day Two - PM

In supervising a team, you need to know how to manage emotions.

People are emotional, and their emotions affect how they perform. So, you need to know how to manage emotions: both your own and those of other people.

Emotional Management requires that you are able to direct the focus of your mind so that you create the optimum emotional responses that are appropriate to the circumstance that faces them.

Emotional management means putting limits of the negative emotions such as fear, anger, worry, anxiety and nostalgia.

Emotional management means creating more optimism, confidence, enthusiasm, motivation, energy and happiness.

The self-fulfilling prophecy

The self-fulfilling prophecy is the idea that your thoughts affect your feelings which affect your actions which affect your results.

Therefore inner thoughts affect your outer circumstances.

Positive thoughts tend to produce positive results.

Negative thoughts tend to produce negative results.

Create and sustain a positive mental attitude

Actions are affected by feelings.

Feelings are affected by the words you use to describe your experience.

You need to control your use of words, since:

Whatever you talk about affects how you and the others feel.

We will explore how to use words to

1. Motivate other people
2. Minimise worry and stress
3. Minimise anger and upset
4. Minimise the desire to go back to the good old days
5. Maximise the feelings of optimism, confidence, enthusiasm and team spirit

How to use the success formula to create a continuous improvement culture.

The Success Cycle:

Successful teams use the same five part formula:

Purpose, plan, action, feedback, change.

1. Purpose = WHAT you want
2. Plan = HOW you are going to get it
3. Action = IMPLEMENTATION of the plan
4. Feedback = RESULTS of the actions you have taken
5. Change = EVOLUTIONARY change based on the feedback results.

The success formula relies of feedback:

We will explore the meaning of constructive feedback.

Success formula is a continuous never ending process

Failure formula:

1. NO clear goals
2. No plan
3. NO action: procrastination
4. DESTRUCTIVE criticism
5. REFUSAL TO CHANGE. Won't learn

Summary and Actions

How will this supervisory training help you to get the best from yourself and others?

The Course Training Method

The training method follows this general pattern - the training is very interactive and interesting:

1. The trainer gives a clear explanation of the point in question with specific examples.
2. Then, the delegates practice by doing an exercise with each other.
3. The delegates practice by doing an exercise with the trainer.
4. All points are supported with full written notes to take away.
5. Delegates are asked to write down an associated action, for each point made.
   (At the end of the day, we have about twenty such actions, from which the delegates choose six which are the most personally meaningful).

Note: we do not believe in placing people in any situation of embarrassment by demanding that they 'perform' in front of the whole group. So you can relax: come on this course and be at ease; ready to learn new skills!

Open Training Course Pricing and Availability

You are able to book this course online today.

Next Open Course Starts in 10 days, Manchester, places available Book Now >

The open training course costs only £850 +VAT per delegate. For this price we provide:

• Two full days of quality training
• Tea, coffee and cakes
• Lunch
• Full colour course notes
• Written action plan
• Certificate
• Additional training material by means of monthly updates
• Access to the Post Course Portal

Plus, 3 months free telephone coaching

To answer any on-going questions, you will also receive email and telephone support from your trainer after you have attended the course. Whilst you are implementing what you have learned we will be there to help you if you need us for advice, guidance and coaching.

Course Timings

Start 09:00 - Finish 16:30.
Lunch at 13:00, Tea Breaks at 11:00 and 15:00.

12 trainer-led hours, additional 2-3 via post-course portal independent learning.

After the course, how can you keep the training-momentum going?

We understand that it is important to keep the momentum of the training going, in the weeks after the course. The ideas and methods that you learnt during the course need to be implemented, not just for the two weeks after the course, but for all time!

In order to make that happen, we will give you continued, on-going support after the training course has finished. The support comes in the form of the Post Course Portal.

The Post Course Portal is a web page that contains a review of all the course material, plus the following:

• Newsletters containing training blogs and articles, which will provide you with ongoing training and good ideas, whenever you need them.
• Fun questionnaires that are designed to tease out your strengths and weaknesses and then give you ideas as to how you might improve your performance.
• Decision matrices that will allow you to make decisions and prioritise tasks into the correct order.
• Summary diagrams and mind maps from the course.
• Conflict scripts that give you examples of how the conflict method can be used, in real life situations.
• Free eBook the effective leader manager.

All Open Course Dates and Locations

In-House Training Course Pricing and Proposal

This course is also available from just £1,950 +VAT per day as a bespoke in-house group training course in the UK and worldwide.

It has been designed to provide a similar experience to our open courses, however we can tailor the content to fit your specific needs. In-House Group training costs from just £1,950 +VAT per day for up to 20 delegates (international training price varies).

This price includes:

• Full days training
• Full course training manual
• Personal written action plans
• Access to the post course portal
• Three months free telephone coaching

Plus, hotel accommodation for trainer if necessary. (Premier Inn type: not the Hilton!)

Contact Us Today

Please call us on +44 020 3856 3008 to discuss your requirements for the in-house training course.

If you want to know more about any other Management Training Courses, or their suitability for you or a colleague, call us on +44 020 3856 3008.

Email your Manager

If you are reading this page with the intention of attending the course, then you may need to 'put forward a case' to a manager who makes the final decision.

So, you may find it beneficial to give your manager this document, which will give all the information needed to make the right decision.

To do this, please enter the manager's email address below and.. take me to your leader!

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