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Stress Management Training Course - One Day

Learn practical tools that you can use in real-life situations. Stress Management Training
  • What stress is and how it affects you and others
  • How stress can have both beneficial and harmful effects
  • How to manage negative stress emotions of anxiety and worry
  • How to replace negative emotional responses with positive reactions
  • How to develop healthy physical responses to stressful situations
  • How to handle difficult and stressful work conditions
  • Train yourself to take stress in your stride
Learn in a friendly and relaxed atmosphere with people who are facing similar situations as you.

The course was very well delivered, very relevant and informative. Some very surprising processes and formulas. The presentation was Perfect! Friendly, humorous and engaging.

Customer Reviews

Stress Management Training - One Day Course Overview


  • Raising awareness of the effects of stress
  • What is stress?
    • Mental stress
    • Emotional stress
    • Physical stress
    • Relationship stress
    • Work stress
  • How to handle your own stress response
  • How to manage the content of your mind
  • How to manage the content of your conversation
  • How to eliminate destructive emotional responses
  • How to ensure your physiological responses are healthy and constructive
  • Don’t physically and emotionally burn yourself out


  • How to manage difficult people in stressful situations
  • Learn the six-step method of handling stressful conversations
  • What to do when:
  • You feel overwhelmed
  • When you have a problem-situation you cannot avoid
  • When you are operating to tight-deadlines
  • When you are using your imagination to create “images of failure”
  • When you are faced with a sudden change of circumstances, that throws your plans out the window
  • When you find yourself in conflict with a strong, intelligent, but difficult person
  • Final action planning and close

Stress Management Training - Day One - Morning


Who are you? What do you do? And what do you want to learn on this course?

1. Raising awareness of the effects of stress.

Many people are not aware of how their emotional and physical reactions to stressful events can affect them.

Some people deny the whole issue, and in some (often male-dominated) sections of society, the issue of stress is “swept under the carpet” and not openly discussed.

This process of evading the issue of stress has been called, “The Curse of the Strong” and “The John Wayne Syndrome”.

The issue of stress is “swept under the carpet” and not openly discussed.

Stress is not all bad.

Stress can have both negative effects and positive effects.

Well-managed stress can have Positive effects:

Well managed stress can “turn you on” and make you sharper, more alert. Therefore, if managed, stress can improve your performance.

Badly managed stress can have Negative effects:

Badly managed stress can cause physical and mental illness. Poorly managed stress can hinder performance and may negatively affect personal and professional relationships.

So, we need to discover more about how to positively manage stress.

2. What is stress?

Stress has various forms:

Mental Stress

This is the intellectual stress of trying to deal with too many tasks at the same time.

Emotional Stress

This is stress caused by negative emotions of fear, anxiety, worry, anger, upset and loss of confidence.

Physical stress

The body responds to stress by increased blood pressure, increased muscular tension, increased stress hormones, constriction of digestion and other physiological changes which, if prolonged, can lead to ill health.

Relationship stress

Stress can affect how you relate to other people. Personal and professional relationships with others may suffer as a result of being overstressed. Then the relationship breakdown itself becomes an additional stressor.

Work stress

Work is a fertile ground for all the above varieties of stress responses. So, we need to know how to handle stress response.

Stress Management Training - Day One - Afternoon

3. How to handle your own stress response

Fundamentally there are two ways to handle stress: Well or badly. Here are the correct ways to handle your own stress responses well.

Manage the content of your mind

Your mind responds to its own content. To manage your stress, you must learn to manage your own mind.
How to stop your imagination from destroying your peace of mind.
How to use your imagination in constructive ways.

Manage the content of your conversation

What you say affects yourself and other people. Ensure that the words you use make things better, not worse.
When you are in stressful situations, become more conscious of what you say, to yourself and others.

Ensure your stress response health-habits are constructive, not destructive

You cannot drink, smoke or eat your way out of trouble.
When you are stressed, ensure you supply your body with the right nutrition, sleep and exercise.
How to create and sustain good health habits that will increase your emotional resilience.

Think logically, not emotionally

You cannot fret and worry your way out of trouble.
You can only think your way out of trouble.
We will talk about how to engage your intellect to solve your problems.

Set goals, prioritise and organise your resources

You cannot do everything at once, so you need to figure-out the most logical way forward and make adaptive responses to stress situations.

Don't emotionally burn yourself out

Optimum Zone

All stressors have three elements, Intensity, duration and frequency. Find the right balance between these three elements.

4. How to manage difficult people in stressful situations

Learn the six-step method of handling stressful conversations.

  • First, say nothing. Just listen without interruption to their complaint
  • Empathise with how they feel
  • Question-down to discover the FACTS, apart from their feelings and opinions
  • Create a proposed solution to the problem, based upon a logical evaluation of all the available FACTS
  • Negotiate and plan the way forward
  • Close the deal and initiate the plan

5. How to put these ideas into real-life situations

We will discuss and plan what to do whenever:

  • You have a problem situation you cannot avoid
  • You are using your imagination to destroy your peace of mind by creating endless “images of failure” in your mind-eye and reacting to them as if they were real
  • You feel overwhelmed with work
  • You are operating to tight deadlines
  • You are faced with a sudden change of circumstances, that throws your plans out the window
  • You find yourself in conflict with a strong, intelligent, but difficult person

Finally, to reiterate the point

Stress is not always a bad thing. It all depends how you manage it.

Final action planning and close

The course was very useful, with many day-to-day examples and processes that can be applied to my role. The course book is very thorough. Trainer's presentation was thorough and well planned. Very good use of examples and additional literature for reading etc.

Customer Reviews

In-House Training Course Pricing and Proposal

This course is available from just £1,950 +VAT per day as a bespoke in-house group training course in the UK and worldwide.

It has been designed to provide a similar experience to our open courses, however we can tailor the content to fit your specific needs. In-House Group training costs from just £1,950 +VAT per day (international training price varies). Plus, hotel accommodation for trainer if necessary. (Premier Inn type: not the Hilton!)

This price includes:

  • Quality training delivered by an experienced trainer
  • Full days training
  • Full colour course handbook
  • Preparation work
  • Travel costs and time
  • Written action plan to take away
  • Access to our post course portal
  • Access to our on-line leadership and management decision matrix templates and tools
  • Plus three months FREE telephone coaching to answer any on-going questions

In-House Proposal Document

Download the in-house training proposal document

Contact Us Today

Please call us on +44 (0)20 3856 3037 to discuss your requirements for the in-house training course.

If you want to know more about any other Management Training Courses, or their suitability for you or a colleague, call us on +44 (0)20 3856 3037.

Detailed, clear and very useful. Well presented. Useful, enjoyable and always a lot of energy. The trainer's presentation was excellent and explained clearly. Excellent course. I will recommend it to other managers.

Customer Reviews

Stress Management Training Course Summary

Every day, your staff work with customers, suppliers and colleagues.
They do this by giving them the best service and information possible.

Stress Management - Rational, Emotional, Avoidance

Inevitably, some things don’t go according to plan, and your staff need to be able to manage both the technical and emotional aspects of the situation.

In such situations, we need to manage our stress reactions and negative emotions such as anger, upset and avoidance (evasion), and we need to ensure that we deal with all situations in a calm, rational and professional manner.

This training is about how to manage stress and negative emotions, (both yours and the other person’s emotions) so that you can get the best result possible.

This training is designed to demonstrate and teach correct principles of stress management; it is designed to help your staff to successfully manage any emotional stressful situation. This training will show your staff how to deal with high-stress situations, in a professional, rational and polite manner.

Benefits of this stress management emotional management training

  • To feel more confident during all stressful situations.
  • To get the best possible result from the stressful situation with the minimum fuss, in the shortest possible time.
  • To avoid the negative health implications and the emotional turmoil of a badly managed situation.
  • To feel happy to handle situations involving even the most difficult people.