Leadership and Management Professional Masterclass (Part 2) - Half Day

This four-hour online course delivers the final skills leaders need to handle difficult people and conversations, how to consciously control emotions and develop ‘Rational Optimism’, and how to use that to inspire team performance.

We will learn how to:

• Manage conflict using calm, professional language that protects relationships.
• Use a structured method to resolve conflicts without emotional upsets or evasion.
• Emotional intelligence: How to consciously control your own emotional state and maintain confidence during difficult times.
• Guide conversations to reduce team negativity and keep people focused on generating positive solutions.
• Inspire others by using the principles of conversation control and continuous improvement.

At the end of this module, you will have a complete system of leadership and management skills that you can apply immediately at work and in your personal life.

Learning Outcomes:

• Master rational conflict management for professional resolutions.
• Develop emotional self-control to maintain confidence in tough situations.
• Enhance emotional intelligence to better regulate and inspire behavior.
• Apply a structured conflict resolution method without escalating tensions.
• Guide conversations to shift focus from negativity to positive outcomes.
• Inspire team performance through effective communication and leadership.
• Integrate people management skills to complete a robust leadership system.