Established, since 1997, leading UK based training provider.

First Line Manager Training

- Two Day Course
Learn practical tools that you can use in real-life situations. First Line Manager Training
  • Boost your self-confidence by developing your skills
  • Learn to communicate with more clarity
  • Handle difficult people, quickly and easily
  • Solve problems before they can occur
  • Inspire a positive mental attitude in the team
  • Motivate others to give you their best
  • Achieve your targets and gain respect
Learn in a friendly and relaxed atmosphere with people who are facing similar situations as you.

About this First Line Manager Training Course

Many first line managers feel they are under pressure from all sides.Their more senior managers put them under pressure; their customers put them under pressure and even their own team put them under pressure.

In addition: your first line managers are not trained in the arts of leadership, management and motivation.

So, some first line managers struggle with the role.

We have created this special course in order to support your first line managers to be more effective in their role, by showing them all the proper communication, planning and leadership skills they need.

On this wonderfully informative course, you will learn about the six major skills sets required by the first line manager. Those six skills sets are: Clarity in communication; goal achievement; prioritisation and planning; handling conflict and performance issues; self management, (self-control, self confidence and self discipline) and the leadership of others.

If you really think that learning new skills and gaining more confidence in your role is important for your future, then you will really love this course and you need to enrol on it today.

The course content over both days was very informative and inspiring. Some topics I have covered, but some great tools in the material also. The pace and detail of presentation was very good. Not too long on any subject. Like the idea of highlighting key topics in the back of the book.

Customer Reviews

First Line Manager Training - Two Day Course Overview

This course is here to help the first line manager. They need "A METHOD". In fact they need a series of methods, which will allow them to function more confidently and with more skill, in the management of people, conflict management, communication, motivation and time management.

Day One - Morning

  • How can you get the best performance from the team?
  • The Six Major Skill Sets of management
  • SMART Targets
  • How to give clear instructions
  • The importance of using numbers to clarify the message
  • The proper and improper use of humour

Day One - Afternoon

  • How to handle difficult people
  • Don't get emotional, use only factual language
  • Prepare your message in advance
  • Distinguish between reasons and excuses
  • When to compromise and when not to
  • Action plan

Day Two - Morning

  • Time and task management training
  • Use the 'deadline' and the 'value' of the task to prioritise properly
  • Distinguish between 'busy-work' and being 'productive'
  • The P List: Planning, prioritisation, preparation and prevention
  • Handling interruptions and distractions
  • Proper delegation
  • How to better concentrate and focus

Day Two - Afternoon

  • Positive team atmosphere
  • How to keep the conversations productive
  • The five-part continuous improvement formula
  • The opposing five-part failure formula
  • How to give constructive criticism
  • Turning negative situations into positive
  • Action plan, final summary close

Available Dates and Locations

29 - 30 January
Maidstone Kent
£875 +VAT
Course Full
29 - 30 January
London - Central
£875 +VAT
30 - 31 January
Manchester City
£875 +VAT
5 - 6 February
£875 +VAT
More dates and locations available
Save £100 on this course

Next Open Course Starts in 11 days, London - Central, places available Book Now >

Please note all our training courses include optional three months FREE telephone coaching to answer any on-going questions.

Course Timings: Start 09:00 - Finish 16:30. Lunch at 13:00, Tea Breaks at 11:00 and 15:00.
12 trainer-led hours, additional 2-3 via post-course portal independent learning

We currently offer training courses in: London, Manchester, Birmingham, Bristol, Maidstone, Kent, Glasgow, Scotland, Leeds, Gloucestershire

The course content was very interesting and full of information that is clearly put across to the audience. All course content was relevant to both business and personal life. Helpful! Gez was very good at putting information across. I found I could listen and not feel bored. Very informative and enthusiastic.

Customer Reviews

First Line Manager Training Course Content

First Line Manager Training - Day One - AM


The role of the manager is to get the best performance from the rest of the team. You can do that by developing your own abilities.

Get the best performance from your team

The role of the first line manager

The first line manager role means you need to develop your abilities in the following six areas:

  1. Provide a clear goal; a sense of direction.
  2. Clear communication; explain yourself accurately
  3. Time management; develop plans and prioritise tasks
  4. Handle disagreement and conflict
  5. Inspire yourself
  6. Inspire others

Provide a clear goal; a sense of direction.

  1. Vision statement - the big picture.
  2. SMART targets: Specific, Measurable, Achievable, Realistic, and give a Time deadline.
  3. Develop your own Personal Standards

Notes regarding the correct use of humour

Communication skills

Communication is essential: communication needs to be clear, specific, convincing and motivational.

  1. The use of accurate language.
  2. How to speak and write more clearly.
  3. Give affirmative instructions.
  4. Questioning skills

How to tell the difference between a critic and a cynic

  • An optimist thinks everything will work.
  • A cynic thinks nothing will work.
  • A critical thinker knows things will work, BUT only if they are done correctly!

First Line Manager Training - Day One - PM

Conflict - Performance management, managing poor behaviour, change management, handling complaints

First line managers often shy away from giving criticism.
Or they sometime make their criticism sound like a telling-off.

You need your criticism to sound more like GUIDANCE:

  1. Protect their ego.
  2. Tell them what they are doing wrong.
  3. Be objective and specific.
  4. Tell them what you want instead.
  5. Discover why, and decide if that is a reason or excuse.
  6. Learn when negotiate and when not to.
  7. Notes on proper timing
  8. Notes on body language and voice tone

Tips on proper praise and appreciation

Four practice scenarios

Practical exercises for the delegates to learn skills

Summary and action planning.

The course content is practical and adaptable to everyday living – not just work! I am sure that the skills I have learnt will come into immediate use and I urge other new managers to take this course. The trainer’s presentation was fantastic and he delivered the presentation exceptionally. He was helpful, energetic, inspiring and fun.

Customer Reviews

First Line Manager Training - Day Two - AM

Time management and Positive mental attitude

Time management is the art of making the best possible progress in the minimum amount of time by means of proper prioritisation, planning, preparation and delegation.

Deadline Pressure

Time management, delegation, prioritisation

Time management by assessing the Deadline and the Value of the task.

How do you evaluate your priorities now?
There are four types of activity:

  1. Crisis zone - emergency
  2. Productive zone - preparation and planning
  3. Busy zone - occupied but not productive
  4. Fruitless zone - waste of time

Are you Busy or productive?

Do you ever have busy but non-productive days?
Identify the three main time wasters:

  1. Yourself
  2. Others
  3. Poor systems


  1. Good reasons to delegate.
  2. Bad reasons to delegate.
  3. How to delegate.
  4. Why people who should delegate- don’t.

Prioritisation - By means of decision matrix

Prioritisation by value?
Prioritisation by deadline?

Answer the question: What is the most valuable use of your time right now?

Handle interruptions by means of the 80/20 principle:
80% of the value from 20% of the causes.

Summary of morning session

First Line Manager Training - Day Two - PM

Self Fulfilling Prophecy

Create and sustain a positive team atmosphere

How the team attitude affects their performance and therefore the results.

  • Positive attitude tends to create positive results, over time.
  • Negative attitude tends to create negative results, over time.

What the first line manager can do to instil a positive atmosphere in the team.

Positive atmosphere means, optimism, confidence, enthusiasm and goal focus.

What the first line manager must do to avoid creating a negative atmosphere in the team.

Negative atmosphere means: fear, worry, anger, resentment.

How to run the team according to the five part "success formula"

  1. Know your outcome
  2. Formulate your best plan in writing
  3. Take decisive action
  4. Gather and evaluate feedback. Both positive and negative
  5. Make progress by continually adapting and evolving

Recognise the success formula is a conscious process.

Failure formula is the opposite of the success formula

  1. Lack of clear targets
  2. Lack of a good plan
  3. Procrastination - putting things off
  4. Ignore negative feedback
  5. Don't change. Don't improve.

Positive and negative Feedback

The crucial role of negative feedback.

Practical exercises for the delegates to learn skills

Final summary and action plans

The course content was very interesting; lots covered and all linked together well. Really helpful for a wide range of professional development and good, straight forward tools to use again and teach others. Trainer's presentation was very clear; good amount of interaction without putting anyone on the spot (which would make attendees feel awkward).

Customer Reviews

The Course Training Method

The training method follows this general pattern - the training is very interactive and interesting:

  1. The trainer gives a clear explanation of the point in question with specific examples.
  2. Then, the delegates practice by doing an exercise with each other.
  3. The delegates practice by doing an exercise with the trainer.
  4. All points are supported with full written notes to take away.
  5. Delegates are asked to write down an associated action, for each point made.
    (At the end of the day, we have about twenty such actions, from which the delegates choose six which are the most personally meaningful).

Note: we do not believe in placing people in any situation of embarrassment by demanding that they 'perform' in front of the whole group. So you can relax: come on this course and be at ease; ready to learn new skills!

Open Training Course Pricing and Availability

You are able to book this course online today.

29 - 30 January
Maidstone Kent
£875 +VAT
Course Full
29 - 30 January
London - Central
£875 +VAT
30 - 31 January
Manchester City
£875 +VAT
5 - 6 February
£875 +VAT
More dates and locations available
Save £100 on this course

Next Open Course Starts in 11 days, London - Central, places available Book Now >

The open training course costs only £875 +VAT per delegate. For this price we provide:

  • Two full days of quality training
  • Tea, coffee and cakes
  • Lunch
  • Full colour course notes
  • Written action plan
  • Certificate
  • Additional training material by means of monthly updates
  • Access to the Post Course Portal

Plus, 3 months free telephone coaching

To answer any on-going questions, you will also receive email and telephone support from your trainer after you have attended the course. Whilst you are implementing what you have learned we will be there to help you if you need us for advice, guidance and coaching.

Course Timings

Start 09:00 - Finish 16:30.
Lunch at 13:00, Tea Breaks at 11:00 and 15:00.

12 trainer-led hours, additional 2-3 via post-course portal independent learning.

After the course, how can you keep the training-momentum going?

We understand that it is important to keep the momentum of the training going, in the weeks after the course. The ideas and methods that you learnt during the course need to be implemented, not just for the two weeks after the course, but for all time!

In order to make that happen, we will give you continued, on-going support after the training course has finished. The support comes in the form of the Post Course Portal.

The Post Course Portal is a web page that contains a review of all the course material, plus the following:

  • Newsletters containing training blogs and articles, which will provide you with ongoing training and good ideas, whenever you need them.
  • Fun questionnaires that are designed to tease out your strengths and weaknesses and then give you ideas as to how you might improve your performance.
  • Decision matrices that will allow you to make decisions and prioritise tasks into the correct order.
  • Summary diagrams and mind maps from the course.
  • Conflict scripts that give you examples of how the conflict method can be used, in real life situations.
  • Free eBook the effective leader manager.

In-House Training Course Pricing and Proposal

This course is also available as a bespoke in-house group training course in the UK and worldwide.

We can tailor the content to fit your specific needs. In-House Group training costs from just £1,950 +VAT per day for up to 20 delegates (international training price varies).

This price includes:

  • Full days training
  • Full course training manual
  • Personal written action plans
  • Access to the post course portal
  • Three months free telephone coaching

In-House Proposal Document

Download the in-house training proposal document

Contact Us Today

Please call us on +44 020 3856 3008 to discuss your requirements for the in-house training course.

If you want to know more about any other Management Training Courses, or their suitability for you or a colleague, call us on +44 020 3856 3008.

Email your Manager

If you are reading this page with the intention of attending the course, then you may need to 'put forward a case' to a manager who makes the final decision.

So, you may find it beneficial to give your manager this document, which will give all the information needed to make the right decision.

To do this, please enter the manager's email address below and.. take me to your leader!

Other Popular Courses

You may be interested in one of our other popular courses:

  • Leadership and Management Training - Two Day Course
    At your place of work, are you in the role of a leader-manager? Your role is to get the best performance from yourself and others. In order to do that, you may need to develop some additional personal skills. This excellent two day course will give you a proven, step by step guide to success as an effective leader manager.
  • Personal Development Training - Two Day Course
    The purpose of this personal development course is to help you to develop your “professional skills” relating to: Communication, goal achievement, personal confidence, positive mental attitude, planning, prioritising and handling difficult people.
  • Conflict Management Training - One Day Course
    Is it true that some of your managers do not manage conflict very well? Instead, do they sometimes mis-manage conflict and make the situation worse? Conflict in your team is inevitable and could even be beneficial, but ONLY IF it is managed according to correct principles.
  • Communication Skills Training - One Day Course
    Are you as confident in your powers of communication, as you would really like to be? Clear and confident communication will help you improve the performance of your whole team. When you return from this fabulous course, you will feel more clear, confident and persuasive.
  • Time Management Training - One Day Course
    Do you ever have days when you're busy but not productive? Do you ever seem to be overwhelmed by the sheer volume of work? If yes: You need our training in time management that will make you: More productive but less busy. Impose order on chaos.

First Line Manager Training Course Quiz

It is difficult to fill the role of a manager or team leader, for the first time.
You may feel the need for help, in the form of some excellent training.

All managers and team leaders need to master fundamental skills.

Take this course quiz to see where you are strong and where you are NOT so strong.

View this page on your computer to complete the quiz!

Score yourself out of 10 for each of the following questions. With 10 representing excellence and 0 representing terrible.

1. Confidence in your current skills

What level of confidence do you have, that you ALREADY possess all the necessary skills to be a super-effective manager?

Score yourself higher, if you feel confident that you already have all the necessary skills, and score yourself lower, if you feel a lack of confidence.

2. Communicate with more clarity

To what degree are you able to clearly communicate a message, and give clear instructions and guidance to others

Score higher if you are able to clearly express your meaning. Score yourself lower if you have problems expressing yourself clearly

3. Handle difficult people, quickly and easily

To what degree are you able to handle difficult people and conflict situations quickly and without fuss.

If you are able to handle conflicts quickly and easily, score yourself higher: If you have problems handling conflict situations or difficult people, then, lower the score.

4. Solve problems before they occur

To what degree do you prepare things so that you eliminate most problems, before they can occur. Or do you tend to lurch from one crisis to the next, partly as a consequence of NOT planning ahead.

Score higher if you plan ahead and solve problems before they occur. Score lower if you tend NOT to plan ahead, and have to manage one crisis after another next.

5. Inspire an optimistic attitude in the team.

To what degree do you have a positive mental attitude?

If you do have an optimistic attitude about the future, then score yourself higher. If you tend not to be optimistic about the future, then score lower.

6. Motivate others to give you their best

To what degree are you able to motivate others to give you their best performance?

If you are able to get others to give you their best performance, then score yourself higher: if you have trouble getting other people to give you their best performance, then score yourself lower.

7. Achieve your targets

To what degree are you and your team achieving the targets that you set for yourself?

Score higher if you tend to hit your targets, most of the time, and score lower if you tend not to hit target.