Established, since 1997, leading UK based training provider.

First Line Manager Training Course

 - Two Day
Learn practical tools that you can use in real-life situations. First Line Manager Training
  • Boost self-confidence by developing your skills
  • Learn to communicate with more clarity
  • Manage difficult people more skillfully
  • Solve problems before they can occur
  • Inspire a positive mental attitude in the team
  • Motivate others to give you their best
  • Achieve your targets and gain respect
Learn in a friendly and relaxed atmosphere with people who are facing similar situations as you.

Companies We've Trained

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The course content was very interesting and full of information that is clearly put across to the audience. All course content was relevant to both business and personal life. Helpful! Gez was very good at putting information across. I found I could listen and not feel bored. Very informative and enthusiastic.

Customer Reviews

MEGA Special Offer - Online Training

COVID-19 means there is no face-to-face First Line Manager Training.
The good news is, you don’t have to miss out!

Access your training ONLINE instantly at home.
When you have finished, email us for a PDF certificate of achievement.

First Line Manager Training

The management role is sometimes difficult, because the manager is often under pressure from all sides. This 2-day training course provides the practical skills required by teaching the logical framework they need to feel more confident and to be more effective in their roles.

Available as an Open Course or In-House

Day One - First Line Manager Training - Course Overview

First line managers are at the sharp end of the business, and they need to effectively manage products, services, colleagues, customers, suppliers and other managers.

It is difficult for the first line manager to balance the competing demands they face, and some first line managers find their role difficult.

How can you best support your first line managers to successfully fulfil their role?
Send them to this proven two-day program which will equip them with the skills knowledge and information, they need in order to excel in their role as first line manager.

This is a brief overview of the content covered in Day One.
For a more in-depth course outline click:

Morning - Communicating Clear Goals and Standards

  • How can you get the best performance from every member of the team?
  • To get the best performance from the team, learn new skills and apply them.
  • This training is your chance to learn essential leadership and management skills
  • We will focus on six major keys:

    1. Clear goals
    2. Clear Communication
    3. Logical Planning & delegation
    4. Rational Conflict management skills
    5. Self-control.
    6. How to inspire others
  • Self-assessment questionnaire
  • During this course: What questions do you want answered?
  • Develop a personal code of conduct
  • The difference between chasing popularity and earning respect
  • The difference between a wish and a goal
  • How to communicate clear goals so everyone understands what is required
  • How to improve the quantitative nature of your language
  • How to Communicate with greater clarity and authority
  • How to handle any negativity in your team
  • How to transform negative people into something more positive
  • How to give positive directions
  • How to use positive suggestions
  • How to apply these first line manager skills

Afternoon - Resolving Conflicts Quickly

  • In every relationship, sometimes there is conflict
  • Conflict can be the cause of dangerous bad feelings
  • You must resolve conflicts quickly and according to proper principles
  • Resolve conflict according to the principles of reason
  • Don’t allow conflict to escalate into an emotional confrontation
  • How to take the heat out of the situation
  • Avoid the use of subjective, opinionated and judgement language
  • Instead use precise, objective, factual language
  • Choose your words carefully: formulate your message in advance
  • Don’t say too much: Keep it brief
  • Propose a clear way out of the conflict and ask for a commitment
  • If they won’t commit, distinguish Reasons from Excuses
  • Negotiate concessions for reasons, but never for excuses
  • The proper use of body language
  • The proper use of voice tones
  • Role play practice: Learn by doing
  • Always finish on a positive: Thanks, appreciation and praise
  • How to put your first line manager skills into practice
  • Action plan

Day Two - First Line Manager Training - Course Overview

This is a brief overview of the content covered in Day Two.
For a more in-depth course outline click:

Morning - Effectively Managing Time, Tasks and Priorities

  • You are a limited resource facing an unlimited demand
  • You need to generate as much productivity as possible
  • You cannot perform every task simultaneously, therefore you must prioritise
  • Prioritise tasks according to Importance and deadline
  • Four types of activity: Crisis, Productive, Busy and Fruitless
  • Avoid busywork
  • Emphasise Productive work
  • Be watchful of Busy but NON-productive days
  • Who drags you into fruitless work?
  • What are your own time management bad habits?
  • What inefficient systems waste your time?
  • Learn to handle interruptions
  • Learn to handle distractions
  • Manage Emails
  • Delegate tasks to the right people
  • The 80/20 principle: Maximum value in minimum time
  • How to put your new time management skills into practice

Afternoon - Creating the Right Team Culture/Atmosphere

  • Every team creates a unique culture
  • It is important to create and sustain a positive team culture
  • How peoples feeling affects performance
  • To get the maximum performance managers must manage emotions
  • Attitudes affect feelings, behaviour and therefore the bottomline result
  • How to create and sustain a positive team culture
  • How to inspire people, especially during difficult times
  • How to replace fear and anger and replace it with motivation and confidence
  • How to generate a greater more energy
  • How to give constructive feedback
  • How to help people recover after a series of failures
  • How to help people deal with constant change
  • How to help people welcome change and promote continuous improvement
  • How to put your new line manager leader skills into practice
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A selection of food which is available on our open courses - varies per venue

Book Now - Open Training Course Pricing and Availability

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A selection of venue photos

The First Line Manager open training course costs only £875 +VAT per delegate.
For this price we provide:

  • Two full days of quality training
  • 12 trainer-led hours, additional 2-3 via post-course portal independent learning
  • Tea, coffee and cakes
  • Lunch
  • Full colour course handbook
  • Written action plan
  • Certificate
  • Training articles and newsletters
  • Access to additional free training material after the course

Plus, optional 3 months free telephone coaching

To answer any on-going questions, you will can receive email and telephone support from your trainer after you have attended the course. Whilst you are implementing what you have learned we will be there to help you if you need us for advice, guidance and coaching.

Next Open Course Dates

30 - 31 March
Cambridge
£875 +VAT
1 - 2 April
Birmingham
£875 +VAT
21 - 22 April
Leeds City
£875 +VAT
22 - 23 April
London - Central
£875 +VAT
More dates and locations are available -

Excellent content and presentation. Factual, informative and helpful. This training will help greatly when dealing with various situations within the workplace. The training presentation was brilliant; well described, with great examples where necessary. Informative and helpful. Many thanks

Customer Reviews

In-House Training Course Pricing and Proposal

This course is also available from just £1,950 +VAT per day as a bespoke in-house group training course in the UK and worldwide.

It has been designed to provide a similar experience to our open courses, however we can tailor the content to fit your specific needs. In-House Group training costs from just £1,950 +VAT per day (international training price varies). Plus, hotel accommodation for trainer if necessary. (Premier Inn type: not the Hilton!)

This price includes:

  • Quality training delivered by an experienced trainer
  • Full days training
  • Full colour course handbook
  • Preparation work
  • Travel costs and time
  • Written action plan to take away
  • Access to our post course portal
  • Access to our on-line leadership and management decision matrix templates and tools
  • Plus three months FREE telephone coaching to answer any on-going questions

In-House Proposal Document

Download the in-house training proposal document

Contact Us Today

Please call us on +44 (0)20 3856 3037 to discuss your requirements for the in-house training course.

If you want to know more about any other Management Training Courses, or their suitability for you or a colleague, call us on +44 (0)20 3856 3037.

The course content was very detailed and relevant to the workplace. I found it all very valuable, especially the distinction of objective and subjective. The trainer's presentation was captivating, really engaging, informative and interpersonal. Giving feedback and interaction was relaxed and the course setting put me at ease.

Customer Reviews
Course Outline

First Line Manager Training - Day One - Morning

What is the role of a first line manager?

The role of the first line manager is to get the best performance from the rest of the team. The purpose of this course is to help your managers by developing their skills and abilities.

Get the best performance from your team

What are the skills required by a first line manager?

If you are a first line manager, then you need to:

  1. Provide a clear goal - a sense of direction
  2. Communicate clearly - explain yourself accurately
  3. Manage time, prioritise and delegate tasks
  4. Handle disagreements and conflicts
  5. Inspire yourself
  6. Motivate others

How to set a clear goal using SMART targets

  1. Vision statement - the big picture
  2. SMART targets: Specific, Measurable, Achievable, Realistic, and with a Time deadline
  3. Develop your own personal standards

How to communicate clearly

Communication is essential, and first line managers need to be clear, specific, convincing and motivational.

  1. The use of accurate language
  2. How to speak and write more clearly
  3. Give affirmative instructions
  4. Questioning skills

How to tell the difference between a critic and a cynic

  • An optimist thinks everything will work
  • A cynic thinks nothing will work
  • A critical thinker knows things will work, BUT only if they are done correctly!
Food Photo Food Photo Food Photo
A selection of food which is available on our open courses - varies per venue

First Line Manager - Day One - Afternoon

Conflict - Performance management, managing poor behaviour, change management, handling complaints

How to manage conflict and poor performance issues

Some first line managers are afraid to handle conflict and poor performance issues, simply because they do not know how to do it properly.
Sometimes they make their criticism sound like a reprimand.
First line managers should make criticism sound more like guidance.

  1. Protect their ego
  2. Tell them what they are doing wrong
  3. Be objective and specific
  4. Tell them what you want instead
  5. Discover why and decide if that is a reason or excuse
  6. Learn when to negotiate and when not to
  7. Notes on proper timing
  8. Notes on body language and voice tone

How to motivate people with proper praise and appreciation

The lack of appreciation is often the cause of bad feelings. The first line manager must remember to give appreciation, whenever it is due.

Real-life scenarios for the first line manager

Four real-life examples to practice your new skills.

First line managers professional development action plan

Write your own professional development programme action plan.

The course content was very helpful; lots of really useful information which, unlike other courses, is all usable! The trainer’s presentation was very engaging, interactive and interesting.

Customer Reviews

First Line Manager Training - Day Two - Morning

Deadline Pressure

Time management, prioritisation and delegation for first line managers

Time management is the art of making the best possible progress in the minimum amount of time, by means of proper prioritisation, planning, preparation and delegation.

Manage your time according to value and deadline pressure

First time managers prioritise according to two major criteria, value and deadline pressure. There are four types of activity:

  1. Crisis zone – emergency, all hands-on deck, stressful
  2. Productive zone - preparation and planning
  3. Busy zone – occupied, but not productive
  4. Fruitless zone - waste of time, counter-productive

How to stop being so busy and be more productive

First line managers must get out of the busy zone and into the productive zone.

First line managers must manage three time-wasters

The time wasters SOS:

  1. Self – own bad habits
  2. Others – other peoples’ bad habits
  3. Systems – inefficient work systems

How you can better manage your emails.

Emails can be a distraction. How to minimise the problem. We will figure out what to do about emails.

First line managers must delegate properly

  1. Good reasons to delegate
  2. Bad reasons to delegate
  3. How to delegate
  4. Why some first line managers who should delegate, sometimes don’t

Prioritisation Method for First Line Managers

Prioritisation by value.
Prioritisation by deadline.
The first line managers most important question: What is the most valuable use of my time, right now?

How to handle interruptions by means of the 80/20 principle

80% of the value comes from 20% of the content.
First line managers need to find the 20% of their message, which will account for 80% of the useful information.

Food Photo Food Photo Food Photo
A selection of food which is available on our open courses - varies per venue

First Line Manager Training - Day Two - Afternoon

Self Fulfilling Prophecy

How a first line manager can create and sustain a positive team atmosphere

The team atmosphere affects performance and therefore results.

Conversation control for the first line manager

Conversation control leads to a positive, more productive environment.

Common mistakes of the first line manager and how to avoid them

Sometimes managers say the wrong things and create a negative atmosphere.
Negative atmospheres give rise to anger, fear, worry and resentment.
How to eliminate the negative and replace with the positive.

How a first line manager can run the team according a proven success formula

Success is not an event, but rather a process, formed of five parts:

  1. Decide your outcome
  2. Formulate your best plan in writing
  3. Take consistent action
  4. Gather and evaluate the feedback, both positive and negative
  5. Use the negative feedback to guide your next adaptive change

Recognise the success formula is a continuous improvement process.

What is the difference between constructive and destructive criticism?

The first line managers should only give constructive criticism.

Practise changing destructive criticism into constructive criticism.

First line manager training course summary and action plans

How will you implement the ideas you have learned on this training course?

Food Photo Food Photo Food Photo
A selection of food which is available on our open courses - varies per venue

The course content has give me a better insight into the way I would like to be perceived as both a colleague and a manager. The trainer, Chris, came highly recommended and I hope to act on everything he has taught me over the coming weeks, months and years. Thank you.

Customer Reviews