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First Line Manager Training

First Line Manager Training Course - 2 Days

First line managers need training because they are on the front line of service delivery. First line managers role is difficult because they are often under a lot of pressure; from colleagues, suppliers and senior managers.

To be successful and confident in their role, first line managers need many skills, including goal setting, communication, planning, performance management and leadership. This excellent 2-day training course provides first line managers with all the knowledge they need, to feel more confident and to be more effective in their role.

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First Line Manager Training Availability, Pricing and Course Dates

If you have any questions, please phone us (020 3856 3037) or send us a message.

Live Online Virtual Training

£700+VAT per delegate
  • Live Online First Line Manager Virtual Training delivered via Zoom or Microsoft Teams
  • Easy to join - all you need is a laptop or tablet with a Webcam
  • Learn the same skills as a face-to-face session, but from the comfort of your own home (or office!)

Open Course (Face-to-Face)

£900+VAT per delegate
(Early Bird Offers Available)
  • Delivered at venues around the UK
  • Open Course Timings are: 9am - 4.30pm
  • If you arrive earlier than 9am, there is coffee / tea waiting for you.

Bespoke Training (In-House or Live Online)

£2,150+VAT per training day
(International Price Varies)

In-House training has been designed to provide a similar experience to our open courses, however we can tailor the content to fit your specific needs.

Plus, hotel accommodation for trainer if needed (Premier Inn type: not the Hilton!)

We are able to train in your timezone.

All our training includes:

  • Two full days of quality training, delivered by an experienced trainer
  • Total of 12 CPD training hours (9am - 4.30pm), plus an additional 2-3 via post-course online independent learning.
  • Full digital interactive course notes
  • Training certificate
  • Access to additional free training material after the course via our post-course portal
  • 3 months free telephone coaching: Whilst you are implementing what you have learned, if you need to, you can contact us for support and guidance

What is First Line Managers Training?

First line manager key skills

This two-day First Line Managers Training is a targeted program designed to teach practical skills and knowledge of first line management.

Many first line managers are managing their friends, which introduces particular problems, of how they should best communicate, delegate, manage poor performance and motivate their team. Many first line managers have had no training and desperately need effective and detailed guidance on how to get the best performance from themselves and others.

This terrific two-day course equips first line managers with all the skills and knowledge they need to be confident and successful.

Contact Us Today

If you want to know more about this course, or any other Management Training Courses, or their suitability for you or a colleague, call us on 020 3856 3037 or make an enquiry online.

Customer Reviews

4.5/5 Our First Line Manager Course is rated based on 26 reviews. More Customer Reviews >
The course content has been very well thought out and broken down into relevant sections that we all come across daily. I found the smart system and wrong box/right box systems very useful tools. Alison was very clear, explanations were concise.... [Read More]
I found the course very valuable; it has now given me a framework to work by. From planning to conflict management, I now feel I have the tools to deal with almost any situation that arises within the workplace. I found Marco’s teaching style re... [Read More]

First Line Manager Training Course Overview

Day One Morning: We start by introducing the six key skills of the first line manager. Then we ask you to assess yourself on each of the six skills to discover where you are strong, and where you need to develop more skills. Then we teach “Impression management” which is the art of ensuring that colleagues form an impression of you as a good manager and leader.

We cover goal setting because every team must achieve goals. You learn how to clearly communicate so that you are always clearly understood. We teach how to approach negative members of the team and make them more positive.

In the afternoon of day one, we focus on performance management and handling conflict. Every manager has to manage occasional conflict and poor performance issues. We will show you how to deal with this difficult aspect of your role and give you plenty of time to practice your new skills.

Day Two Morning: We cover managing priorities, time management and delegation. Prioritisation is a key concept you must master, and we show you how.

In the afternoon we discuss emotions: how to manage your own emotions, so you feel confident and optimistic and how to positively influence other people, so that they too feel motivated, confident, optimistic and happy. This is the essence of leadership. You will learn how you can motivate yourself and others. How to eliminate negative emotions and replace them with optimism, goal focus, enthusiasm and confidence.

When you finish this course, you will know all you need to be a successful first line manager.

Finally, you will make commitments on how you will apply these new skills, by putting them into good practice at your workplace.

Learning Outcomes:

  • Boost self-confidence by developing your skills
  • Learn to communicate with more clarity
  • Manage difficult people more skillfully
  • Solve problems before they can occur
  • Inspire a positive mental attitude in the team
  • Motivate others to give you their best
  • Achieve your targets and gain respect

First Line Manager Training Course Details

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Day 1 - Morning

Day 1 - Afternoon

Day 2 - Morning

Day 2 - Afternoon

First Line Manager Training FAQs

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