First Line Manager Training Availability, Pricing and Course Dates
If you have any questions, please phone us (020 3856 3037) or send us a message.
Live Online Virtual Training
- Live Online First Line Manager Virtual Training delivered via Zoom or Microsoft Teams
- Easy to join - all you need is a laptop or tablet with a Webcam
- Learn the same skills as a face-to-face session, but from the comfort of your own home (or office!)
Open Course (Face-to-Face)
(Early Bird Offers Available)
- Delivered at venues around the UK
- Open Course Timings are: 9am - 4.30pm
- If you arrive earlier than 9am, there is coffee / tea waiting for you.
Bespoke Training (In-House or Live Online)
(International Price Varies)
In-House training has been designed to provide a similar experience to our open courses, however we can tailor the content to fit your specific needs.
Plus, hotel accommodation for trainer if needed (Premier Inn type: not the Hilton!)
We are able to train in your timezone.
All our training includes:
- Two full days of quality training, delivered by an experienced trainer
- Total of 12 CPD training hours (9am - 4.30pm), plus an additional 2-3 via post-course online independent learning.
- Full digital interactive course notes
- Training certificate
- Access to additional free training material after the course via our post-course portal
- 3 months free telephone coaching: Whilst you are implementing what you have learned, if you need to, you can contact us for support and guidance
What is First Line Managers Training?

The purpose of the training is to initiate a process of rapid improvement by reaching a shared understanding of the correct management methods that we need to employ, if we are to achieve our stated goals.
First line managers have a key role to play in your organisation and are often under a lot of pressure. Many managers have risen through the ranks and are not all trained in the art of leadership, management and motivation. Consequently, they are in need of some targeted training designed to help them in their role.
This unique two-day training course is designed to help first line managers be more confident, by giving them the essential skills, knowledge and methods that they need.
During this interactive course delegates will discover the major skills needed by all first line managers. These skills include: Clarity in communication, goal achievement, prioritisation and planning, handling conflict and performance issues, self-management and the leadership of others.
Contact Us Today
If you want to know more about this course, or any other Management Training Courses, or their suitability for you or a colleague, call us on 020 3856 3037 or make an enquiry online.
Customer Reviews
Leyton UK ltd
IBS Schools (WCC)
First Line Manager Training Course Overview
Day One Morning: We start by introducing the six key skills of the first line manager. Then we ask you to assess yourself on each of the six skills to discover where you are strong, and where you need to develop more skills.
Then we show you how to correctly set specific goals and how to communicate them more clearly.
In the afternoon we focus on performance management and handling conflict. Every manager has to manage occasional conflict and poor performance issues. We will show you how to deal with this difficult aspect of your role, and give you plenty of time to practice your new skills.
Day Two Morning: We cover managing priorities, time management and delegation. Prioritisation is a key concept you must master, and we will show you how.
In the afternoon we discuss emotions: how to manage your own emotions, so you feel confident and optimistic and how to positively influence other people, so that they too feel confident, optimistic and happy. This is the essence of leadership. You will learn how you can motivate yourself and others. How to eliminate negative emotions and replace them with optimism, goal focus, enthusiasm and confidence.
Finally, you will make commitments on how you will apply these new skills, by putting them into good practice at your workplace.
Learning Outcomes:
- Boost self-confidence by developing your skills
- Learn to communicate with more clarity
- Manage difficult people more skillfully
- Solve problems before they can occur
- Inspire a positive mental attitude in the team
- Motivate others to give you their best
- Achieve your targets and gain respect
First Line Manager Training Course Details
Day 1 - Morning
What is the role of a first line manager?
What are the skills required by a first line manager?
How to set a clear goal using SMART targets
How to communicate clearly
How to tell the difference between a critic and a cynic
Day 1 - Afternoon
How to manage conflict and poor performance issues
How to motivate people with proper praise and appreciation
Real-life scenarios for the first line manager
First line managers professional development action plan
Day 2 - Morning
Time management, prioritisation and delegation for first line managers
Manage your time according to value and deadline pressure
How to stop being so busy and be more productive
How to increase team productivity
First line managers must manage three time-wasters
How you can better manage your emails
First line managers must delegate properly
Why some first line managers are afraid to delegate
How to prioritise tasks into their proper order
Day 2 - Afternoon
How a first line manager can create and sustain a positive team atmosphere
Common mistakes of the first line manager and how to avoid them
How to positively affect their emotions (conversation control)
How a first line manager can manage the team according to a proven success formula
What is the difference between constructive and destructive criticism?
First line manager training course summary and action plans
First Line Manager Training FAQs
How do I join a Corporate Coach Group course?
Is this course offered in-house?
What is the role of first line manager?
What is an example of a first line manager?
What is the course training method? Is it interactive?
What is the best management style?
What kinds of people attend this First Line Manager course?
What are the open course timings?
Companies We've Trained
Related Articles from our People Management Blog
The Aid Feedback Model
19 April 2022What is the AID feedback model and how can we use it to give constructive feedback, to bring about positive changes in behaviour?
Continue Reading >Staff Wellbeing Training
13 July 2021Wellbeing in the workplace is now more important than ever and our training can assist you in creating the ideal conditions for your staff to thrive and your business to succeed.
Continue Reading >Talent Management In the Post-Covid World
25 May 2021In the post-Covid world of more remote working, talent managers must be able to spot the staff with extra qualities, over and above the core essentials they need. We examine what they should be looking for.
Continue Reading >How to Tell When Someone is Lying
15 September 2020Telling lies is part of human nature. Sometimes lying is done innocently, to protect someone's feelings. But what if it involves something more important? Here are some valuable tips to try and decide whether someone is lying to you, or not.
Continue Reading >