First Line Managers Training Course

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The course content was very good, useful and relates directly to the working environment. Real life scenarios. Would recommend to other people. The trainer's presentation was very good, and he gave good examples and provided solutions to situations. He was clear and clarified anything that wasn't understood.

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Global First Line Managers Training Workshop Training

First Line Managers Training Workshop

Available Open Courses

Learn practical tools that you can use in real-life situations.
  • Boost your self-confidence by developing your skills
  • Learn to communicate with more clarity
  • Handle difficult people, quickly and easily
  • Solve problems before they can occur
  • Inspire a positive mental attitude in the team
  • Motivate others to give you their best
  • Achieve your targets and gain respect
Learn in a friendly and relaxed atmosphere with people who are facing similar situations.

First Line Managers Training - 2 day open course workshop

Course Pricing and Availability

Also Available:- In House Training

This course is also available as a bespoke in house group training course in the UK and worldwide. We can tailor the content to fit your specific needs.
Group training costs from £1,850 +VAT per day for up to 20 delegates (international training price varies).
In-house training proposal

Would you like to contact us?

Two day open course: £850 +VAT per delegate.
Our next open course is in 22 days, ✔ there are still places available. Would you like to book online now or see all course dates?
Guaranteed to Run! Book today in the confidence that your course is guaranteed to run. Read More

25 - 26 September
London - Central
£850 +VAT
11 - 12 October
£850 +VAT
16 - 17 October
£850 +VAT
More dates and locations available
Save £100 on this course

We currently offer training courses in: London, Birmingham, Manchester, Heathrow, Central London, Oxford, Swindon, Bristol, Cheltenham, Gloucestershire, Leeds, Nottingham, Southampton, Glasgow, Scotland, Dubai, UAE.

Please note all our training courses include three months additional FREE telephone coaching.

Course Timings: Start 09:00 - Finish 16:30. Lunch at 13:00, Tea Breaks at 11:00 and 15:00, giving you an opportunity to check emails and make calls.
12 trainer-led hours, additional 2-3 via post-course portal independent learning

About the Workshop

The first line manager role is difficult, because the first line manager is often under pressure from all sides. Firstly, they feel pressure from their own team members. Then they feel pressure coming from the more senior managers, and finally they often get pressure from customers.

Additionally, many first-line managers are not trained. They are making do with whatever natural talent they have. But they have never been trained in the arts of leadership, management, people skills and decision making.

As a consequence, many first line managers are in need of some targeted training designed to help them in their role.

This unique course is designed to help first line managers to act more confidently; by giving them the special skills and knowledge that they need.

On this comprehensive course you’ll cover the six major skills sets relating to first line management: The six key skills sets are these: Developing a Goal focused mentality; communicating with accurate language; planning ahead and the prevention of problems; managing difficult personalities; managing your own emotions; managing the emotions of the team and thus developing a positive team atmosphere.

If you think that the best way to make rapid progress is to learn new skills and special techniques, then you will really enjoy this course. You need to reserve your place today on this very popular course.

Also available as an online video course

Online Video Course Available

Are you unable to attend the course in the UK? You can now attend as an online video training course - click here to learn more.

Course Overview

This course is here to help the first line manager. They need "A METHOD". In fact they need a series of methods, which will allow them to function more confidently and with more skill, in the management of people, conflict management, communication, motivation and time management.

Brief outline of the First Line Managers Training

Day One - Morning

  • How can you get the best performance from the team?
  • The Six Major Skill Sets of management
  • SMART Targets
  • How to give clear instructions
  • The importance of using numbers to clarify the message
  • The proper and improper use of humour

Day One - Afternoon

  • How to handle difficult people
  • Don't get emotional, use only factual language
  • Prepare your message in advance
  • Distinguish between reasons and excuses
  • When to compromise and when not to
  • Action plan

Day Two - Morning

  • Time and task management training
  • Use the 'deadline' and the 'value' of the task to prioritise properly
  • Distinguish between 'busy-work' and being 'productive'
  • The P List: Planning, prioritisation, preparation and prevention
  • Handling interruptions and distractions
  • Proper delegation
  • How to better concentrate and focus

Day Two - Afternoon

  • Positive team atmosphere
  • How to keep the conversations productive
  • The five-part continuous improvement formula
  • The opposing five-part failure formula
  • How to give constructive criticism
  • Turning negative situations into positive
  • Action plan, final summary close

The course was brilliant! Informative and lots of useful things to think about along with tool kits to use. I feel a lot more confident in myself and the way I will handle conflict going forward and prioritising. The trainer was excellent! I sometimes struggle with maintaining full attention for such a long time but Jez kept me listening at all times, made it fun and was very welcoming. All content was covered in an understandable and clear way.

Customer Reviews

First Line Managers Course Content

First Line Managers Training - Day One - AM

The role of the manager is to get the best performance from the rest of the team. You can do that by developing your own abilities.

Get the best performance from your team

The role of the first line manager

The first line manager role means you need to develop your abilities in the following six areas:

  1. Provide a clear goal; a sense of direction.
  2. Clear communication; explain yourself accurately
  3. Time management; develop plans and prioritise tasks
  4. Handle disagreement and conflict
  5. Inspire yourself
  6. Inspire others

Provide a clear goal; a sense of direction.

  1. Vision statement - the big picture.
  2. SMART targets: Specific, Measurable, Achievable, Realistic, and give a Time deadline.
  3. Develop your own Personal Standards

Notes regarding the correct use of humour

Communication skills

Communication is essential: communication needs to be clear, specific, convincing and motivational.

  1. The use of accurate language.
  2. How to speak and write more clearly.
  3. Give affirmative instructions.
  4. Questioning skills

How to tell the difference between a critic and a cynic

  • An optimist thinks everything will work.
  • A cynic thinks nothing will work.
  • A critical thinker knows things will work, BUT only if they are done correctly!

First Line Managers Training - Day One - PM

First line managers often shy away from giving criticism.
Or they sometime make their criticism sound like a telling-off.

You need your criticism to sound more like GUIDANCE:

  1. Protect their ego.
  2. Tell them what they are doing wrong.
  3. Be objective and specific.
  4. Tell them what you want instead.
  5. Discover why, and decide if that is a reason or excuse.
  6. Learn when negotiate and when not to.
  7. Notes on proper timing
  8. Notes on body language and voice tone

Tips on proper praise and appreciation

Four practice scenarios

Practical exercises for the delegates to learn skills

Summary and action planning.

Good jump start to professional success. The instructor was excellent with great experience and diverse knowledge. Overall verdict is excellent!

Customer Reviews

First Line Managers Training - Day Two - AM

Time management is the art of making the best possible progress in the minimum amount of time by means of proper prioritisation, planning, preparation and delegation.

Deadline Pressure

Time management, delegation, prioritisation

Time management by assessing the Deadline and the Value of the task.

How do you evaluate your priorities now?
There are four types of activity:

  1. Crisis zone - emergency
  2. Productive zone - preparation and planning
  3. Busy zone - occupied but not productive
  4. Fruitless zone - waste of time

Are you Busy or productive?

Do you ever have busy but non-productive days?
Identify the three main time wasters:

  1. Yourself
  2. Others
  3. Poor systems


  1. Good reasons to delegate.
  2. Bad reasons to delegate.
  3. How to delegate.
  4. Why people who should delegate- don’t.

Prioritisation - By means of decision matrix

Prioritisation by value?
Prioritisation by deadline?

Answer the question: What is the most valuable use of your time right now?

Handle interruptions by means of the 80/20 principle:
80% of the value from 20% of the causes.

Summary of morning session

First Line Managers Training - Day Two - PM

Self Fulfilling Prophecy

Create and sustain a positive team atmosphere

How the team attitude affects their performance and therefore the results.

  • Positive attitude tends to create positive results, over time.
  • Negative attitude tends to create negative results, over time.

What the first line manager can do to instil a positive atmosphere in the team.

Positive atmosphere means, optimism, confidence, enthusiasm and goal focus.

What the first line manager must do to avoid creating a negative atmosphere in the team.

Negative atmosphere means: fear, worry, anger, resentment.

How to run the team according to the five part "success formula"

  1. Know your outcome
  2. Formulate your best plan in writing
  3. Take decisive action
  4. Gather and evaluate feedback. Both positive and negative
  5. Make progress by continually adapting and evolving

Recognise the success formula is a conscious process.

Failure formula is the opposite of the success formula

  1. Lack of clear targets
  2. Lack of a good plan
  3. Procrastination - putting things off
  4. Ignore negative feedback
  5. Don't change. Don't improve.

Positive and negative Feedback

The crucial role of negative feedback.

Practical exercises for the delegates to learn skills

Final summary and action plans

The Training Method

The training method follows this general pattern - the training is very interactive and interesting:

  1. The trainer gives a clear explanation of the point in question with specific examples.
  2. Then, the delegates practice by doing an exercise with each other.
  3. The delegates practice by doing an exercise with the trainer.
  4. All points are supported with full written notes to take away.
  5. Delegates are asked to write down an associated action, for each point made.
    (At the end of the day, we have about twenty such actions, from which the delegates choose six which are the most personally meaningful).

Note: we do not believe in placing people in any situation of embarrassment by demanding that they 'perform' in front of the whole group. So you can relax: come on this course and be at ease; ready to learn new skills!

Training course content was excellent, very informative and practical, which can be applied in many different situations. Trainer's presentation was very engaging, amusing but clearly interested in everyone taking away the most they possibly can.

Customer Reviews

Price for open training course

You are able to book this course online today.

The open training course costs only £850 +VAT per delegate . For this price we provide:

  • Two Full Days quality training
  • Tea, coffee and cakes
  • Lunch
  • Full colour course notes
  • Written action plan
  • Certificate
  • Additional training material by means of monthly updates
  • Access to the Post Course Portal

Plus 3 months free telephone coaching

To answer any on-going questions, you will also receive email and telephone support from your trainer after you have attended the course. Whilst you are implementing what you have learned we will be there to help you if you need us for advice, guidance and coaching.

After the course, how can you to keep the training-momentum going?

We understand that it is important to keep the momentum of the training going, in the weeks after the course. The ideas and methods that you learnt during the course need to be implemented, not just for the two weeks after the course, but for all time!

In order to make that happen, we will give you continued, on-going support after the training course has finished. The support comes in the form of the Post Course Portal.

The Post Course Portal is a web page that contains a review of all the course material, plus the following:

  • Newsletters containing training blogs and articles, which will provide you with ongoing training and good ideas, whenever you need them.
  • Fun questionnaires that are designed to tease out your strengths and weaknesses and then give you ideas as to how you might improve your performance.
  • Decision matrices that will allow you to make decisions and prioritise tasks into the correct order.
  • Summary diagrams and mind maps from the course.
  • Conflict scripts that give you examples of how the conflict method can be used, in real life situations.
  • Free eBook the effective leader manager.

Free Telephone Consultation service for buyers

If you are a manager who is trying to figure out how to take the results from your organisations staff appraisal and training needs, and turn them into a coherent set of training courses, that will meet these needs, in as efficient a manner as possible, then we can help you with our free service. More...

Price for in house training course

In House Course: from £1,850 +VAT per day (international training price varies) for up to 20 delegates (download in-house prospectus)

Please call us on +44 020 3856 3008 to discuss your requirements for the in house training course.

If you want to know more about any Management Training Course or their suitability for you or a colleague call us on +44 020 3856 3008.

First Line Managers Training Course Quiz

It is difficult to fill the role of a manager or team leader, for the first time.
You may feel the need for help, in the form of some excellent training.

All managers and team leaders need to master fundamental skills.
Score yourself on this quick quiz, to discover where your line manager skills are strong and where they are not as strong.

View this page on your computer to complete the quiz!

Score yourself out of 10 for each of the following questions. With 10 representing excellence and 0 representing terrible.

1. Confidence in your current skills

What level of confidence do you have, that you ALREADY possess all the necessary skills to be a super-effective manager? (Score yourself higher, if you feel confident that you already have all the necessary skills, and score yourself lower, if you feel a lack of confidence.)

2. Communicate with more clarity

To what degree are you able to clearly communicate a message, and give clear instructions and guidance to others (Score higher if you are able to clearly express your meaning. Score yourself lower if you have problems expressing yourself clearly)

3. Handle difficult people, quickly and easily

To what degree are you able to handle difficult people and conflict situations quickly and without fuss. (If you are able to handle conflicts quickly and easily, score yourself higher: If you have problems handling conflict situations or difficult people, then, lower the score.)

4. Solve problems before they occur

To what degree do you prepare things so that you eliminate most problems, before they can occur. Or do you tend to lurch from one crisis to the next, partly as a consequence of NOT planning ahead. (Score higher if you plan ahead and solve problems before they occur. Score lower if you tend NOT to plan ahead, and have to manage one crisis after another next.)

5. Inspire an optimistic attitude in the team.

To what degree do you have a positive mental attitude? (If you do have an optimistic attitude about the future, then score yourself higher. If you tend not to be optimistic about the future, then score lower.)

6. Motivate others to give you their best

To what degree are you able to motivate others to give you their best performance? (If you are able to get others to give you their best performance, then score yourself higher: if you have trouble getting other people to give you their best performance, then score yourself lower.)

7. Achieve your targets

To what degree are you and your team achieving the targets that you set for yourself? (Score higher if you tend to hit your targets, most of the time, and score lower if you tend not to hit target.)

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