Established, since 1997, leading UK based training provider.
First Line Manager Training

First Line Manager Training Course - 2 Days

The first line management role is difficult, because the manager is often under pressure from all sides; pressure from the senior management team, from colleagues, from suppliers and customers. First line managers need support because they are a pivot-point around which the whole organisation turns.

To be successful and confident in their role, the first line manager needs many skills, including goal setting, communication, planning, performance management and leadership. This excellent 2-day training course provides your first line managers with all the knowledge they need, to feel more confident and to be more effective in their role.

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First Line Manager Training Availability, Pricing and Course Dates

If you have any questions, please phone us (020 3856 3037) or send us a message.

Live Online Virtual Training

£700+VAT per delegate
  • Live Online First Line Manager Virtual Training delivered via Zoom or Microsoft Teams
  • Easy to join - all you need is a laptop or tablet with a Webcam
  • Learn the same skills as a face-to-face session, but from the comfort of your own home (or office!)

Open Course (Face-to-Face)

£875+VAT per delegate
(Early Bird Offers Available)
  • Delivered at venues around the UK
  • Open Course Timings are: 9am - 4.30pm
  • If you arrive earlier than 9am, there is coffee / tea waiting for you.

Bespoke Training (In-House or Live Online)

£1,950+VAT per training day
(International Price Varies)

In-House training has been designed to provide a similar experience to our open courses, however we can tailor the content to fit your specific needs.

Plus, hotel accommodation for trainer if needed (Premier Inn type: not the Hilton!)

We are able to train in your timezone.

All our training includes:

  • Two full days of quality training, delivered by an experienced trainer
  • Total of 12 CPD training hours (9am - 4.30pm), plus an additional 2-3 via post-course online independent learning
  • Full digital interactive course notes
  • Training certificate
  • Access to additional free training material after the course via our post-course portal
  • 3 months free telephone coaching: Whilst you are implementing what you have learned, if you need to, you can contact us for support and guidance

What is First Line Managers Training?

Conflict management as a first line manager

The purpose of the training is to initiate a process of rapid improvement by reaching a shared understanding of the correct management methods that we need to employ, if we are to achieve our stated goals.

First line managers have a key role to play in your organisation and are often under a lot of pressure. Many managers have risen through the ranks and are not all trained in the art of leadership, management and motivation. Consequently, they are in need of some targeted training designed to help them in their role.

This unique two-day training course is designed to help first line managers be more confident, by giving them the essential skills, knowledge and methods that they need.

During this interactive course delegates will discover the major skills needed by all first line managers. These skills include: Clarity in communication, goal achievement, prioritisation and planning, handling conflict and performance issues, self-management and the leadership of others.

Contact Us Today

If you want to know more about this course, or any other Management Training Courses, or their suitability for you or a colleague, call us on 020 3856 3037 or make an enquiry online.

Customer Reviews

4.5/5 Our First Line Manager Course is rated based on 24 reviews. More Customer Reviews >
The course content was interesting and I learnt more than expected. Found the course manual useful. The trainer's presentation was really good. Personal examples really help understanding. No preaching, just a relaxed atmosphere.
I found this course an eye opener and extremely helpful to set the path for my future career development. Very open, welcoming and inclusive atmosphere.

First Line Manager Training Course Overview

Day One Morning: We start by introducing the six key skills of the first line manager. Then we ask you to assess yourself on each of the six skills to discover where you are strong, and where you need to develop more skills.

Then we show you how to correctly set specific goals and how to communicate them more clearly.

In the afternoon we focus on performance management and handling conflict. Every manager has to manage occasional conflict and poor performance issues. We will show you how to deal with this difficult aspect of your role, and give you plenty of time to practice your new skills.

Day Two Morning: We cover managing priorities, time management and delegation. Prioritisation is a key concept you must master, and we will show you how.

In the afternoon we discuss emotions: how to manage your own emotions, so you feel confident and optimistic and how to positively influence other people, so that they too feel confident, optimistic and happy. This is the essence of leadership. You will learn how you can motivate yourself and others. How to eliminate negative emotions and replace them with optimism, goal focus, enthusiasm and confidence.

Finally, you will make commitments on how you will apply these new skills, by putting them into good practice at your workplace.

Learning Outcomes:

  • Boost self-confidence by developing your skills
  • Learn to communicate with more clarity
  • Manage difficult people more skillfully
  • Solve problems before they can occur
  • Inspire a positive mental attitude in the team
  • Motivate others to give you their best
  • Achieve your targets and gain respect

First Line Manager Training Course Details

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Day 1 - Morning

Day 1 - Afternoon

Day 2 - Morning

Day 2 - Afternoon

First Line Manager Training FAQs

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