First Line Manager Training Course - Two Day

About this First Line Manager Training Course

First line managers have a difficult time because they feel that they are under pressure from all sides. They feel pressure coming from their more senior managers; and they feel pressure from the customers; and even pressure from members of their own team.

It is also true that many first line managers have not yet received sufficient training in the skills of leadership and management. So they are running on whatever innate leadership skills they naturally possess, (which may be limited).

As a consequence, many first line managers are in need of some targeted training designed to help them in their role.

This unique course is designed to help first line managers to act more confidently; by giving them the special skills and knowledge that they need.

On this comprehensive course you’ll cover the six major skills sets relating to first line management:Those six skills sets are: Clarity in communication; goal achievement; prioritisation and planning; handling conflict and performance issues; self management, (self-control, self confidence and self discipline) and the leadership of others.

If you think that the best way to make rapid progress is to learn new skills and special techniques, then you will really enjoy this course. You need to reserve your place today on this very popular course.

First Line Manager Training - Two Day Course Overview

This course is here to help the first line manager. They need "A METHOD". In fact they need a series of methods, which will allow them to function more confidently and with more skill, in the management of people, conflict management, communication, motivation and time management.

Available Dates and Locations

Next Open Course Starts in 13 days, Birmingham, places available Book Now >

Please note all our training courses include optional three months FREE telephone coaching to answer any on-going questions.

Course Timings: Start 09:00 - Finish 16:30. Lunch at 13:00, Tea Breaks at 11:00 and 15:00.
12 trainer-led hours, additional 2-3 via post-course portal independent learning

We currently offer training courses in: London, Manchester, Birmingham, Bristol, Maidstone, Scotland, Kent, Reading, Dublin, Ireland, Leeds, Gloucestershire

First Line Manager Training Course Content

First Line Manager Training - Day One - AM

Introductions

The role of the manager is to get the best performance from the rest of the team. You can do that by developing your own abilities.

The role of the first line manager

The first line manager role means you need to develop your abilities in the following six areas:

1. Provide a clear goal; a sense of direction.
2. Clear communication; explain yourself accurately
3. Time management; develop plans and prioritise tasks
4. Handle disagreement and conflict
5. Inspire yourself
6. Inspire others

Provide a clear goal; a sense of direction.

1. Vision statement - the big picture.
2. SMART targets: Specific, Measurable, Achievable, Realistic, and give a Time deadline.
3. Develop your own Personal Standards

Notes regarding the correct use of humour

Communication skills

Communication is essential: communication needs to be clear, specific, convincing and motivational.

1. The use of accurate language.
2. How to speak and write more clearly.
3. Give affirmative instructions.
4. Questioning skills

How to tell the difference between a critic and a cynic

• An optimist thinks everything will work.
• A cynic thinks nothing will work.
• A critical thinker knows things will work, BUT only if they are done correctly!

First Line Manager Training - Day One - PM

First line managers often shy away from giving criticism.
Or they sometimes make their criticism sound like a telling-off.

You need your criticism to sound more like GUIDANCE:

1. Protect their ego.
2. Tell them what they are doing wrong.
3. Be objective and specific.
4. Tell them what you want instead.
5. Discover why, and decide if that is a reason or excuse.
6. Learn when to negotiate and when not to.
7. Notes on proper timing
8. Notes on body language and voice tone

Tips on proper praise and appreciation

Four practice scenarios

Practical exercises for the delegates to learn skills

Summary and action planning.

First Line Manager Training - Day Two - AM

Time management and Positive mental attitude

Time management is the art of making the best possible progress in the minimum amount of time by means of proper prioritisation, planning, preparation and delegation.

Time management, delegation, prioritisation

Time management by assessing the Deadline and the Value of the task.

How do you evaluate your priorities now?
There are four types of activity:

1. Crisis zone - emergency
2. Productive zone - preparation and planning
3. Busy zone - occupied but not productive
4. Fruitless zone - waste of time

Are you Busy or productive?

Do you ever have busy but non-productive days?
Identify the three main time wasters:

1. Yourself
2. Others
3. Poor systems

Delegation

1. Good reasons to delegate.
2. Bad reasons to delegate.
3. How to delegate.
4. Why people who should delegate- don’t.

Prioritisation - By means of decision matrix

Prioritisation by value?
Prioritisation by deadline?

Answer the question: What is the most valuable use of your time right now?

Handle interruptions by means of the 80/20 principle:
80% of the value from 20% of the causes.

Summary of morning session

First Line Manager Training - Day Two - PM

Create and sustain a positive team atmosphere

How the team attitude affects their performance and therefore the results.

• Positive attitude tends to create positive results, over time.
• Negative attitude tends to create negative results, over time.

What the first line manager can do to instil a positive atmosphere in the team.

Positive atmosphere means, optimism, confidence, enthusiasm and goal focus.

What the first line manager must do to avoid creating a negative atmosphere in the team.

Negative atmosphere means: fear, worry, anger, resentment.

How to run the team according to the five part "success formula"

1. Know your outcome
2. Formulate your best plan in writing
3. Take decisive action
4. Gather and evaluate feedback. Both positive and negative
5. Make progress by continually adapting and evolving

Recognise the success formula is a conscious process.

Failure formula is the opposite of the success formula

1. Lack of clear targets
2. Lack of a good plan
3. Procrastination - putting things off
4. Ignore negative feedback
5. Don't change. Don't improve.

Positive and negative Feedback

The crucial role of negative feedback.

Practical exercises for the delegates to learn skills

Final summary and action plans

The Course Training Method

The training method follows this general pattern - the training is very interactive and interesting:

1. The trainer gives a clear explanation of the point in question with specific examples.
2. Then, the delegates practice by doing an exercise with each other.
3. The delegates practice by doing an exercise with the trainer.
4. All points are supported with full written notes to take away.
5. Delegates are asked to write down an associated action, for each point made.
   (At the end of the day, we have about twenty such actions, from which the delegates choose six which are the most personally meaningful).

Note: we do not believe in placing people in any situation of embarrassment by demanding that they 'perform' in front of the whole group. So you can relax: come on this course and be at ease; ready to learn new skills!

Express an Interest

If you feel you would like to attend but cannot yet commit to a secured booking, you can express your interest here.

Open Training Course Pricing and Availability

You are able to book this course online today.

Next Open Course Starts in 13 days, Birmingham, places available Book Now >

The open training course costs only £875 +VAT per delegate. For this price we provide:

• Two full days of quality training
• Tea, coffee and cakes
• Lunch
• Full colour course handbook
• Written action plan
• Certificate
• Training articles and newsletters
• Access to additional free training material* after the course

Plus, 3 months free telephone coaching

To answer any on-going questions, you will also receive email and telephone support from your trainer after you have attended the course. Whilst you are implementing what you have learned we will be there to help you if you need us for advice, guidance and coaching.

Course Timings

Start 09:00 - Finish 16:30.
Lunch at 13:00, Tea Breaks at 11:00 and 15:00.

12 trainer-led hours, additional 2-3 via post-course portal independent learning.

After the course, how can you keep the training-momentum going?

We understand that it is important to keep the momentum of the training going, in the weeks after the course. The ideas and methods that you learnt during the course need to be implemented, not just for the two weeks after the course, but for all time!

In order to make that happen, we will give you continued, on-going support after the training course has finished.

* This support comes in the form of...

• PDF download of the training handbook
• Newsletters containing training blogs and articles, which will provide you with ongoing training and good ideas, whenever you need them.
• Fun questionnaires that are designed to tease out your strengths and weaknesses and then give you ideas as to how you might improve your performance.
• Decision matrices that will allow you to make decisions and prioritise tasks into the correct order.
• Summary diagrams and mind maps from the course.
• Conflict scripts that give you examples of how the conflict method can be used, in real life situations.
• Free eBook the effective leader manager.

All Open Course Dates and Locations

In-House Training Course Pricing and Proposal

This course is also available from just £1,950 +VAT per day as a bespoke in-house group training course in the UK and worldwide.

It has been designed to provide a similar experience to our open courses, however we can tailor the content to fit your specific needs. In-House Group training costs from just £1,950 +VAT per day for up to 20 delegates (international training price varies). Plus, hotel accommodation for trainer if necessary. (Premier Inn type: not the Hilton!)

This price includes:

• Quality training delivered by an experienced trainer
• Full colour course handbook
• Personal written action plans
• Access to additional free training material after the course
• Three months free telephone coaching

In-House Proposal Document

Download the in-house training proposal document

Contact Us Today

Please call us on +44 (0)20 3856 3037 to discuss your requirements for the in-house training course.

If you want to know more about any other Management Training Courses, or their suitability for you or a colleague, call us on +44 (0)20 3856 3037.

Email your Manager

If you are reading this page with the intention of attending the course, then you may need to 'put forward a case' to a manager who makes the final decision.

So, you may find it beneficial to give your manager this document, which will give all the information needed to make the right decision.

To do this, please enter the manager's email address below and.. take me to your leader!

Other Popular Courses

You may be interested in one of our other popular courses:

• Leadership and Management Training - Two Day Course
  At your place of work, are you in the role of a leader-manager? Your role is to get the best performance from yourself and others. In order to do that, you may need to develop some additional personal skills. This excellent two day course will give you a proven, step by step guide to success as an effective leader manager.
• Personal Development Training - Two Day Course
  The purpose of this personal development course is to help you to develop your “professional skills” relating to: Communication, goal achievement, personal confidence, positive mental attitude, planning, prioritising and handling difficult people.
• Conflict Management Training - One Day Course
  Is it true that some of your managers do not manage conflict very well? Instead, do they sometimes mis-manage conflict and make the situation worse? Conflict in your team is inevitable and could even be beneficial, but ONLY IF it is managed according to correct principles.
• Communication Skills Training - One Day Course
  Are you as confident in your powers of communication, as you would really like to be? Clear and confident communication will help you improve the performance of your whole team. When you return from this fabulous course, you will feel more clear, confident and persuasive.
• Time Management Training - One Day Course
  Do you ever have days when you're busy but not productive? Do you ever seem to be overwhelmed by the sheer volume of work? If yes: You need our training in time management that will make you: More productive but less busy. Impose order on chaos.

First Line Manager Training Course Quiz

It is difficult to fill the role of a manager or team leader, for the first time.
You may feel the need for help, in the form of some excellent training.

All managers and team leaders need to master fundamental skills.

Take this course quiz to see where you are strong and where you are NOT so strong.