Established, since 1997, leading UK based training provider.

First Line Manager Training Course

 - Two Day
Learn practical tools that you can use in real-life situations. First Line Manager Training
  • Boost self-confidence by developing your skills
  • Learn to communicate with more clarity
  • Manage difficult people more skillfully
  • Solve problems before they can occur
  • Inspire a positive mental attitude in the team
  • Motivate others to give you their best
  • Achieve your targets and gain respect
Learn in a friendly and relaxed atmosphere with people who are facing similar situations as you.

Companies We've Trained

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I found this course an eye opener and extremely helpful to set the path for my future career development. Very open, welcoming and inclusive atmosphere.

Customer Reviews

First Line Manager Training

The management role is sometimes difficult, because the manager is often under pressure from all sides. This 2-day training course provides the practical skills required by teaching the logical framework they need to feel more confident and to be more effective in their roles.

Day One - First Line Manager Training - Course Overview

First line managers are at the sharp end of the business, and they need to effectively manage products, services, colleagues, customers, suppliers and other managers.

It is difficult for the first line manager to balance the competing demands they face, and some first line managers find their role difficult.

How can you best support your first line managers to successfully fulfil their role?
Send them to this proven two-day program which will equip them with the skills knowledge and information, they need in order to excel in their role as first line manager.

This is a brief overview of the content covered in Day One.
For a more in-depth course outline click:

Morning - Communicating Clear Goals and Standards

  • How can you get the best performance from every member of the team?
  • To get the best performance from the team, learn new skills and apply them.
  • This training is your chance to learn essential leadership and management skills
  • We will focus on six major keys:

    1. Clear goals
    2. Clear Communication
    3. Logical Planning & delegation
    4. Rational Conflict management skills
    5. Self-control.
    6. How to inspire others
  • Self-assessment questionnaire
  • During this course: What questions do you want answered?
  • Develop a personal code of conduct
  • The difference between chasing popularity and earning respect
  • The difference between a wish and a goal
  • How to communicate clear goals so everyone understands what is required
  • How to improve the quantitative nature of your language
  • How to Communicate with greater clarity and authority
  • How to handle any negativity in your team
  • How to transform negative people into something more positive
  • How to give positive directions
  • How to use positive suggestions
  • How to apply these first line manager skills

Afternoon - Resolving Conflicts Quickly

  • In every relationship, sometimes there is conflict
  • Conflict can be the cause of dangerous bad feelings
  • You must resolve conflicts quickly and according to proper principles
  • Resolve conflict according to the principles of reason
  • Don’t allow conflict to escalate into an emotional confrontation
  • How to take the heat out of the situation
  • Avoid the use of subjective, opinionated and judgement language
  • Instead use precise, objective, factual language
  • Choose your words carefully: formulate your message in advance
  • Don’t say too much: Keep it brief
  • Propose a clear way out of the conflict and ask for a commitment
  • If they won’t commit, distinguish Reasons from Excuses
  • Negotiate concessions for reasons, but never for excuses
  • The proper use of body language
  • The proper use of voice tones
  • Role play practice: Learn by doing
  • Always finish on a positive: Thanks, appreciation and praise
  • How to put your first line manager skills into practice
  • Action plan

Day Two - First Line Manager Training - Course Overview

This is a brief overview of the content covered in Day Two.
For a more in-depth course outline click:

Morning - Effectively Managing Time, Tasks and Priorities

  • You are a limited resource facing an unlimited demand
  • You need to generate as much productivity as possible
  • You cannot perform every task simultaneously, therefore you must prioritise
  • Prioritise tasks according to Importance and deadline
  • Four types of activity: Crisis, Productive, Busy and Fruitless
  • Avoid busywork
  • Emphasise Productive work
  • Be watchful of Busy but NON-productive days
  • Who drags you into fruitless work?
  • What are your own time management bad habits?
  • What inefficient systems waste your time?
  • Learn to handle interruptions
  • Learn to handle distractions
  • Manage Emails
  • Delegate tasks to the right people
  • The 80/20 principle: Maximum value in minimum time
  • How to put your new time management skills into practice

Afternoon - Creating the Right Team Culture/Atmosphere

  • Every team creates a unique culture
  • It is important to create and sustain a positive team culture
  • How peoples feeling affects performance
  • To get the maximum performance managers must manage emotions
  • Attitudes affect feelings, behaviour and therefore the bottomline result
  • How to create and sustain a positive team culture
  • How to inspire people, especially during difficult times
  • How to replace fear and anger and replace it with motivation and confidence
  • How to generate a greater more energy
  • How to give constructive feedback
  • How to help people recover after a series of failures
  • How to help people deal with constant change
  • How to help people welcome change and promote continuous improvement
  • How to put your new line manager leader skills into practice
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A selection of food which is available on our open courses - varies per venue

Book Now - Open Training Course Pricing and Availability

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A selection of venue photos

The First Line Manager open training course costs only £875 +VAT per delegate.
For this price we provide:

  • Two full days of quality training
  • 12 trainer-led hours, additional 2-3 via post-course portal independent learning
  • Tea, coffee and cakes
  • Lunch
  • Full colour course handbook
  • Written action plan
  • Certificate
  • Training articles and newsletters
  • Access to additional free training material after the course

Plus, 3 months free telephone coaching

To answer any on-going questions, you will also receive email and telephone support from your trainer after you have attended the course. Whilst you are implementing what you have learned we will be there to help you if you need us for advice, guidance and coaching.

Next Open Course Dates

20 - 21 January
London - Central
£875 +VAT
28 - 29 January
£875 +VAT
29 - 30 January
£875 +VAT
5 - 6 February
£875 +VAT
More dates and locations are available -

The course content was fantastic. It has given me many building blocks that I can use in both my career and my personal life. I would highly recommend the course. The trainer's presentation was extremely good. It has been very interactive, clear and visual. A great trainer and inspiring.

Customer Reviews

In-House Training Course Pricing and Proposal

This course is also available from just £1,950 +VAT per day as a bespoke in-house group training course in the UK and worldwide.

It has been designed to provide a similar experience to our open courses, however we can tailor the content to fit your specific needs. In-House Group training costs from just £1,950 +VAT per day (international training price varies). Plus, hotel accommodation for trainer if necessary. (Premier Inn type: not the Hilton!)

This price includes:

  • Quality training delivered by an experienced trainer
  • Full days training
  • Full colour course handbook
  • Preparation work
  • Travel costs and time
  • Written action plan to take away
  • Access to our post course portal
  • Access to our on-line leadership and management decision matrix templates and tools
  • Plus three months FREE telephone coaching to answer any on-going questions

In-House Proposal Document

Download the in-house training proposal document

Contact Us Today

Please call us on +44 (0)20 3856 3037 to discuss your requirements for the in-house training course.

If you want to know more about any other Management Training Courses, or their suitability for you or a colleague, call us on +44 (0)20 3856 3037.

As a new, internally promoted manager, I found this course absolutely invaluable and will recommend this course to other staff. Extremely helpful content. Alison has been fantastic, obviously very knowledgeable and well versed in the subject. Will recommend Alison be booked for in-house training.

Customer Reviews