First Line Manager Training Availability, Pricing and Course Dates
If you have any questions, please phone us (020 3856 3037) or send us a message.
Live Online Virtual Training
- Live Online First Line Manager Virtual Training delivered via Zoom or Microsoft Teams
- Easy to join - all you need is a laptop or tablet with a Webcam
- Learn the same skills as a face-to-face session, but from the comfort of your own home (or office!)
Open Course (Face-to-Face)
(Early Bird Offers Available)
- Delivered at venues around the UK
- Open Course Timings are: 9am - 4.30pm
- If you arrive earlier than 9am, there is coffee / tea waiting for you.
Bespoke Training (In-House or Live Online)
(International Price Varies)
In-House training has been designed to provide a similar experience to our open courses, however we can tailor the content to fit your specific needs.
Plus, travel and hotel accommodation for trainer if needed (Premier Inn type: not the Hilton!)
We are able to train in your timezone.
All our training includes:
- Two full days of quality training, delivered by an experienced trainer
- Total of 12 CPD training hours (9am - 4.30pm), plus an additional 2-3 via post-course online independent learning.
- Full digital interactive course notes
- Training certificate
- Access to additional free training material after the course via our post-course portal
- 3 months free telephone coaching: Whilst you are implementing what you have learned, if you need to, you can contact us for support and guidance
What is First Line Managers Training?
This two-day First Line Managers Training is a targeted program designed to teach practical skills and knowledge of first line management.
Many first line managers are managing their friends, which introduces particular problems, of how they should best communicate, delegate, manage poor performance and motivate their team. Many first line managers have had no training and desperately need effective and detailed guidance on how to get the best performance from themselves and others.
This terrific two-day course equips first line managers with all the skills and knowledge they need to be confident and successful.
Contact Us Today
If you want to know more about this course, or any other Management Training Courses, or their suitability for you or a colleague, call us on 020 3856 3037 or make an enquiry online.
Customer Reviews
County Broadband
JD Engineering (Northern) Ltd
First Line Manager Training Course Overview
Day One Morning: We start by introducing the six key skills of the first line manager. Then we ask you to assess yourself on each of the six skills to discover where you are strong, and where you need to develop more skills. Then we teach “Impression management” which is the art of ensuring that colleagues form an impression of you as a good manager and leader.
We cover goal setting because every team must achieve goals. You learn how to clearly communicate so that you are always clearly understood. We teach how to approach negative members of the team and make them more positive.
In the afternoon of day one, we focus on performance management and handling conflict. Every manager has to manage occasional conflict and poor performance issues. We will show you how to deal with this difficult aspect of your role and give you plenty of time to practice your new skills.
Day Two Morning: We cover managing priorities, time management and delegation. Prioritisation is a key concept you must master, and we show you how.
In the afternoon we discuss emotions: how to manage your own emotions, so you feel confident and optimistic and how to positively influence other people, so that they too feel motivated, confident, optimistic and happy. This is the essence of leadership. You will learn how you can motivate yourself and others. How to eliminate negative emotions and replace them with optimism, goal focus, enthusiasm and confidence.
When you finish this course, you will know all you need to be a successful first line manager.
Finally, you will make commitments on how you will apply these new skills, by putting them into good practice at your workplace.
Learning Outcomes:
- Boost self-confidence by developing your skills
- Learn to communicate with more clarity
- Manage difficult people more skillfully
- Solve problems before they can occur
- Inspire a positive mental attitude in the team
- Motivate others to give you their best
- Achieve your targets and gain respect
First Line Manager Training Course Details
Day 1 - Morning
What is the role of a first line manager?
What are the skills required by a first line manager?
How to set a clear goal using SMART targets
How to communicate clearly
How to tell the difference between a critic and a cynic
Day 1 - Afternoon
How to manage conflict and poor performance issues
How to motivate people with proper praise and appreciation
Real-life scenarios for the first line manager
First line managers professional development action plan
Day 2 - Morning
Time management, prioritisation and delegation for first line managers
Manage your time according to value and deadline pressure
How to stop being so busy and be more productive
How to increase team productivity
First line managers must manage three time-wasters
How you can better manage your emails
First line managers must delegate properly
Why some first line managers are afraid to delegate
How to prioritise tasks into their proper order
Day 2 - Afternoon
How a first line manager can create and sustain a positive team atmosphere
Common mistakes of the first line manager and how to avoid them
How to positively affect their emotions (conversation control)
How a first line manager can manage the team according to a proven success formula
What is the difference between constructive and destructive criticism?
First line manager training course summary and action plans
First Line Manager Training FAQs
How do I join a Corporate Coach Group course?
Is this course offered in-house?
What is the role of first line manager?
What is an example of a first line manager?
What is the course training method? Is it interactive?
What is the best management style?
What kinds of people attend this First Line Manager course?
What are the open course timings?
Companies We've Trained
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