Established, since 1997, leading UK based training provider.

First Line Manager Training Course - Two Day

Learn practical tools that you can use in real-life situations. First Line Manager Training
  • Boost self-confidence by developing your skills
  • Learn to communicate with more clarity
  • Manage difficult people more skillfully
  • Solve problems before they can occur
  • Inspire a positive mental attitude in the team
  • Motivate others to give you their best
  • Achieve your targets and gain respect
Learn in a friendly and relaxed atmosphere with people who are facing similar situations as you.

Book Now - Open Training Course Pricing and Availability

21 - 22 October
Reading
£875 +VAT
23 - 24 October
Manchester City
£875 +VAT
6 - 7 November
Birmingham
£875 +VAT
13 - 14 November
London - Central
£875 +VAT
More dates and locations available
Save £100 on this course

Next Open Course Starts in 7 days, Reading, places available Book Now >

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A selection of venue photos

The open training course costs only £875 +VAT per delegate. For this price we provide:

  • Two full days of quality training
  • 12 trainer-led hours, additional 2-3 via post-course portal independent learning
  • Tea, coffee and cakes
  • Lunch
  • Full colour course handbook
  • Written action plan
  • Certificate
  • Training articles and newsletters
  • Access to additional free training material after the course

Plus, 3 months free telephone coaching

To answer any on-going questions, you will also receive email and telephone support from your trainer after you have attended the course. Whilst you are implementing what you have learned we will be there to help you if you need us for advice, guidance and coaching.

Early Bird Discount - Save £100
Book 3 months in advance for Early Bird Discount.
Delegate names can be added later.
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Book dates with this symbol today in the confidence that your course is guaranteed to run.
Limited Spaces Remaining
Limited spaces remaining on dates with this symbol - book now to secure your place!

All Open Course Dates and Locations

Date Area Location Cost Availability

October

14 - 15 October 2019London - CentralLondon etc. venues, London - Central (W2 2EA)£875 +VAT£875 +VATBook Now >
21 - 22 October 2019ReadingReading Crowne Plaza, Reading (RG1 8BD)£875 +VAT£875 +VATBook Now >
23 - 24 October 2019Manchester CityManchester etc. venues, Manchester City (M1 3HU)£875 +VAT£875 +VATBook Now >

November

6 - 7 November 2019BirminghamBirmingham etc. venues, Birmingham (B4 6TB)£875 +VAT£875 +VATBook Now >
13 - 14 November 2019London - CentralLondon etc. venues, London - Central (W2 2EA)£875 +VAT£875 +VATBook Now >
18 - 19 November 2019Leeds CityLeeds Double Tree, Leeds City (LS1 4BR)£875 +VAT£875 +VATBook Now >
27 - 28 November 2019LutonLuton Hilton Garden Inn, Luton (LU2 8DL)£875 +VAT£875 +VATBook Now >
27 - 28 November 2019Manchester CityManchester etc. venues, Manchester City (M1 3HU)£875 +VAT£875 +VATBook Now >

December

2 - 3 December 2019BirminghamBirmingham etc. venues, Birmingham (B4 6TB)£875 +VAT£875 +VATBook Now >
9 - 10 December 2019London - CentralLondon etc. venues, London - Central (W2 2EA)£875 +VAT£875 +VATBook Now >

January 2020

20 - 21 January 2020London - CentralLondon etc. venues, London - Central (W2 2EA)£775 +VAT£775 +VATBook Now >
21 - 22 January 2020Manchester CityManchester etc. venues, Manchester City (M1 3HU)£775 +VAT£775 +VATBook Now >
28 - 29 January 2020CambridgeCambridge TBC (near railway station), Cambridge (CB1 2JW)£775 +VAT£775 +VATBook Now >
29 - 30 January 2020BirminghamBirmingham etc. venues, Birmingham (B4 6TB)£775 +VAT£775 +VATBook Now >

February 2020

5 - 6 February 2020ReadingReading Crowne Plaza, Reading (RG1 8BD)£775 +VAT£775 +VATBook Now >
10 - 11 February 2020Leeds CityLeeds Double Tree, Leeds City (LS1 4BR)£775 +VAT£775 +VATBook Now >
25 - 26 February 2020London - CentralLondon etc. venues, London - Central (W2 2EA)£775 +VAT£775 +VATBook Now >
26 - 27 February 2020Manchester CityManchester etc. venues, Manchester City (M1 3HU)£775 +VAT£775 +VATBook Now >

March 2020

4 - 5 March 2020BirminghamBirmingham etc. venues, Birmingham (B4 6TB)£775 +VAT£775 +VATBook Now >
11 - 12 March 2020LiverpoolLiverpool TBC (near railway station), Liverpool (L1 1JD)£775 +VAT£775 +VATBook Now >
11 - 12 March 2020BristolBristol TBC (near railway station), Bristol (BS1 6QF)£775 +VAT£775 +VATBook Now >
23 - 24 March 2020London - CentralLondon etc. venues, London - Central (W2 2EA)£775 +VAT£775 +VATBook Now >
30 - 31 March 2020CambridgeCambridge TBC (near railway station), Cambridge (CB1 2JW)£775 +VAT£775 +VATBook Now >
31 Mar - 1 Apr 2020Manchester CityManchester etc. venues, Manchester City (M1 3HU)£775 +VAT£775 +VATBook Now >

April 2020

1 - 2 April 2020BirminghamBirmingham etc. venues, Birmingham (B4 6TB)£775 +VAT£775 +VATBook Now >
21 - 22 April 2020Leeds CityLeeds Double Tree, Leeds City (LS1 4BR)£775 +VAT£775 +VATBook Now >
22 - 23 April 2020London - CentralLondon etc. venues, London - Central (W2 2EA)£775 +VAT£775 +VATBook Now >
29 - 30 April 2020ReadingReading Crowne Plaza, Reading (RG1 8BD)£775 +VAT£775 +VATBook Now >

This course will be delivered by a trainer from the Corporate Coach Group, at the venues listed above. Select a location above to start booking.

The course content was very detailed and relevant to the workplace. I found it all very valuable, especially the distinction of objective and subjective. The trainer's presentation was captivating, really engaging, informative and interpersonal. Giving feedback and interaction was relaxed and the course setting put me at ease.

Customer Reviews

First Line Manager Training - Two Day Course Overview

This course is here to help the first line manager. They need "A METHOD". In fact they need a series of methods, which will allow them to function more confidently and with more skill, in the management of people, conflict management, communication, motivation and time management.

Day One - Morning

  • How can you get the best performance from the team?
  • The Six Major Skill Sets of management
  • SMART Targets
  • How to give clear instructions
  • The importance of using numbers to clarify the message
  • The proper and improper use of humour

Day One - Afternoon

  • How to handle difficult people
  • Don't get emotional, use only factual language
  • Prepare your message in advance
  • Distinguish between reasons and excuses
  • When to compromise and when not to
  • Action plan

Day Two - Morning

  • Time and task management training
  • Use the 'deadline' and the 'value' of the task to prioritise properly
  • Distinguish between 'busy-work' and being 'productive'
  • The P List: Planning, prioritisation, preparation and prevention
  • Handling interruptions and distractions
  • How you can better manage your emails
  • Proper delegation
  • How to better concentrate and focus

Day Two - Afternoon

  • Positive team atmosphere
  • How to keep the conversations productive
  • The five-part continuous improvement formula
  • The opposing five-part failure formula
  • How to give constructive criticism
  • Turning negative situations into positive
  • Action plan, final summary close
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A selection of food which is available on our open courses - varies per venue

First Line Manager Training - Day One - Morning

What is the role of a first line manager?

The role of the first line manager is to get the best performance from the rest of the team. The purpose of this course is to help your managers by developing their skills and abilities.

Get the best performance from your team

What are the skills required by a first line manager?

If you are a first line manager, then you need to:

  1. Provide a clear goal - a sense of direction
  2. Communicate clearly - explain yourself accurately
  3. Manage time, prioritise and delegate tasks
  4. Handle disagreements and conflicts
  5. Inspire yourself
  6. Motivate others

How to set a clear goal using SMART targets

  1. Vision statement - the big picture
  2. SMART targets: Specific, Measurable, Achievable, Realistic, and with a Time deadline
  3. Develop your own personal standards

How to communicate clearly

Communication is essential, and first line managers need to be clear, specific, convincing and motivational.

  1. The use of accurate language
  2. How to speak and write more clearly
  3. Give affirmative instructions
  4. Questioning skills

How to tell the difference between a critic and a cynic

  • An optimist thinks everything will work
  • A cynic thinks nothing will work
  • A critical thinker knows things will work, BUT only if they are done correctly!
Food Photo Food Photo Food Photo
A selection of food which is available on our open courses - varies per venue

First Line Manager Training - Day One - Afternoon

Conflict - Performance management, managing poor behaviour, change management, handling complaints

How to manage conflict and poor performance issues

Some first line managers are afraid to handle conflict and poor performance issues, simply because they do not know how to do it properly.
Sometimes they make their criticism sound like a reprimand.
First line managers should make criticism sound more like guidance.

  1. Protect their ego
  2. Tell them what they are doing wrong
  3. Be objective and specific
  4. Tell them what you want instead
  5. Discover why and decide if that is a reason or excuse
  6. Learn when to negotiate and when not to
  7. Notes on proper timing
  8. Notes on body language and voice tone

How to motivate people with proper praise and appreciation

The lack of appreciation is often the cause of bad feelings. The first line manager must remember to give appreciation, whenever it is due.

Real-life scenarios for the first line manager

Four real-life examples to practice your new skills.

First line managers professional development action plan

Write your own professional development programme action plan.

The course content was fantastic. It has given me many building blocks that I can use in both my career and my personal life. I would highly recommend the course. The trainer's presentation was extremely good. It has been very interactive, clear and visual. A great trainer and inspiring.

Customer Reviews

First Line Manager Training - Day Two - Morning

Deadline Pressure

Time management, prioritisation and delegation for first line managers

Time management is the art of making the best possible progress in the minimum amount of time, by means of proper prioritisation, planning, preparation and delegation.

Manage your time according to value and deadline pressure

First time managers prioritise according to two major criteria, value and deadline pressure. There are four types of activity:

  1. Crisis zone – emergency, all hands-on deck, stressful
  2. Productive zone - preparation and planning
  3. Busy zone – occupied, but not productive
  4. Fruitless zone - waste of time, counter-productive

How to stop being so busy and be more productive

First line managers must get out of the busy zone and into the productive zone.

First line managers must manage three time-wasters

The time wasters SOS:

  1. Self – own bad habits
  2. Others – other peoples’ bad habits
  3. Systems – inefficient work systems

How you can better manage your emails.

Emails can be a distraction. How to minimise the problem. We will figure out what to do about emails.

First line managers must delegate properly

  1. Good reasons to delegate
  2. Bad reasons to delegate
  3. How to delegate
  4. Why some first line managers who should delegate, sometimes don’t

Prioritisation Method for First Line Managers

Prioritisation by value.
Prioritisation by deadline.
The first line managers most important question: What is the most valuable use of my time, right now?

How to handle interruptions by means of the 80/20 principle

80% of the value comes from 20% of the content.
First line managers need to find the 20% of their message, which will account for 80% of the useful information.

Food Photo Food Photo Food Photo
A selection of food which is available on our open courses - varies per venue

First Line Manager Training - Day Two - Afternoon

Self Fulfilling Prophecy

How a first line manager can create and sustain a positive team atmosphere

The team atmosphere affects performance and therefore results.

Conversation control for the first line manager

Conversation control leads to a positive, more productive environment.

Common mistakes of the first line manager and how to avoid them

Sometimes managers say the wrong things and create a negative atmosphere.
Negative atmospheres give rise to anger, fear, worry and resentment.
How to eliminate the negative and replace with the positive.

How a first line manager can run the team according a proven success formula

Success is not an event, but rather a process, formed of five parts:

  1. Decide your outcome
  2. Formulate your best plan in writing
  3. Take consistent action
  4. Gather and evaluate the feedback, both positive and negative
  5. Use the negative feedback to guide your next adaptive change

Recognise the success formula is a continuous improvement process.

What is the difference between constructive and destructive criticism?

The first line managers should only give constructive criticism.

Practise changing destructive criticism into constructive criticism.

First line manager training course summary and action plans

How will you implement the ideas you have learned on this training course?

EVERYTHING on this course was beneficial! It was definitely the course I needed. I was worried that it would be a bit dry, or it would be too high level, but everything was made relevant and interesting. It all flowed really well together. Alison is so insightful and interesting. Both days flew by and I want to make it a business case that everyone in my team has this training. The trainer presentation was upbeat, approachable, energetic, interesting, knowledgeable. A thoroughly enjoyable session.

Customer Reviews

In-House Training Course Pricing and Proposal

This course is also available from just £1,950 +VAT per day as a bespoke in-house group training course in the UK and worldwide.

It has been designed to provide a similar experience to our open courses, however we can tailor the content to fit your specific needs. In-House Group training costs from just £1,950 +VAT per day (international training price varies). Plus, hotel accommodation for trainer if necessary. (Premier Inn type: not the Hilton!)

This price includes:

  • Quality training delivered by an experienced trainer
  • Full days training
  • Full colour course handbook
  • Preparation work
  • Travel costs and time
  • Written action plan to take away
  • Access to our post course portal
  • Access to our on-line leadership and management decision matrix templates and tools
  • Plus three months FREE telephone coaching to answer any on-going questions

In-House Proposal Document

Download the in-house training proposal document

Contact Us Today

Please call us on +44 (0)20 3856 3037 to discuss your requirements for the in-house training course.

If you want to know more about any other Management Training Courses, or their suitability for you or a colleague, call us on +44 (0)20 3856 3037.