Established, since 1997, leading UK based training provider.
First Line Manager Training

First Line Manager Training Course - 2 Days

The first line management role is difficult, because the manager is often under pressure from all sides; pressure from the senior management team, from colleagues, from suppliers and customers. First line managers need support because they are a pivot-point around which the whole organisation turns.

To be successful and confident in their role, the first line manager needs many skills, including goal setting, communication, planning, performance management and leadership. This excellent 2-day training course provides your first line managers with all the knowledge they need, to feel more confident and to be more effective in their role.

Available as an Open Course, Live Online Webinar or In - House

Live Online Interactive Learning via Webinars

Join our Live Online First Line Manager Training Webinars via Zoom or Teams.

Live Online Dates are currently available with 35% off.
2 full days training (9am - 4.30pm) - only £455+VAT per delegate (normal price: £700+VAT)

If you're booking online, use code WEB35 at stage three.

Please contact us if you have any questions:

What is First Line Manager's Training?

Conflict management as a first line manager

The purpose of the training, is to initiate a process of rapid improvement by reaching a shared understanding of the correct management methods that we need to employ, if we are to achieve our stated goals.

First line managers have a key role to play in your organisation and are often under a lot of pressure. Many managers have risen through the ranks and are not all trained in the art of leadership, management and motivation. Consequently, they are in need of some targeted training designed to help them in their role.

This unique two-day training course is designed to help first line managers be more confident, by giving them the essential skills, knowledge and methods that they need.

During this interactive course delegates will discover the major skills needed by all first line managers. These skills include: Clarity in communication, goal achievement, prioritisation and planning, handling conflict and performance issues, self-management and the leadership of others.

Customer Reviews

4.5/5 Our First Line Manager Course is rated based on 23 reviews. More Customer Reviews >
Excellent content, covered many issues I have come across in my new role. I feel more confident on how to deal with conflict and prioritising workload. The trainer's presentation was really clear and helpful and made me feel really comfortable. ... [Read More]
The course content was very interesting; lots covered and all linked together well. Really helpful for a wide range of professional development and good, straight forward tools to use again and teach others. Trainer's presentation was very clear... [Read More]

Course Overview - First Line Manager Training

Day One Morning: We start by introducing the six key skills of the first line manager. Then we ask you to assess yourself on each of the six skills to discover where you are strong, and where you need to develop more skills.

Then we show you how to correctly set specific goals and how to communicate them more clearly.

In the afternoon we focus on performance management and handling conflict. Every manager has to manage occasional conflict and poor performance issues. We will show you how to deal with this difficult aspect of your role, and give you plenty of time to practice your new skills.

Day Two Morning: We cover managing priorities, time management and delegation. Prioritisation is a key concept you must master, and we will show you how.

In the afternoon we discuss emotions: how to manage your own emotions, so you feel confident and optimistic and how to positively influence other people, so that they too feel confident, optimistic and happy. This is the essence of leadership. You will learn how you can motivate yourself and others. How to eliminate negative emotions and replace them with optimism, goal focus, enthusiasm and confidence.

Finally, you will make commitments on how you will apply these new skills, by putting them into good practice at your workplace.

Learning Outcomes:

  • Boost self-confidence by developing your skills
  • Learn to communicate with more clarity
  • Manage difficult people more skillfully
  • Solve problems before they can occur
  • Inspire a positive mental attitude in the team
  • Motivate others to give you their best
  • Achieve your targets and gain respect

Open Training Course Details and Pricing

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For this price we provide:

  • Two full days of quality training
  • 12 additional 2-3 via post-course online independent learning
  • Cooked lunch, coffee, tea and cakes
  • Full-colour course handbook, with written action plan
  • Training certificate
  • Access to additional free training material after the course
  • 3 months free telephone coaching: Whilst you are implementing what you have learned, if you need to, you can contact us for support and guidance

Book Online Today

Ready to book? You can book this course online today.

If you want to know more about this course, or any other Management Training Courses, or their suitability for you or a colleague, call us on +44 (0)20 3856 3037 or make an enquiry online.

Course Details - First Line Manager Training

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Day 1 - Morning

Day 1 - Afternoon

Day 2 - Morning

Day 2 - Afternoon

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In-House Training Course Pricing and Proposal

This course is also available from just £1,950 +VAT per day as a bespoke in-house group training course in the UK and worldwide.

It has been designed to provide a similar experience to our open courses, however we can tailor the content to fit your specific needs. In-House Group training costs from just £1,950 +VAT per day (international training price varies). Plus, hotel accommodation for trainer if necessary. (Premier Inn type: not the Hilton!)

This price includes:

  • Quality training delivered by an experienced trainer
  • Full days training
  • Full colour course handbook
  • Preparation work
  • Travel costs and time
  • Written action plan to take away
  • Access to our post course portal
  • Access to our on-line leadership and management decision matrix templates and tools
  • Plus three months FREE telephone coaching to answer any on-going questions

In-House Proposal Document

Download the in-house training proposal document

Contact Us Today

Please call us on +44 (0)20 3856 3037 to discuss your requirements for the in-house training course.

If you want to know more about any other Management Training Courses, or their suitability for you or a colleague, call us on +44 (0)20 3856 3037.