Established, since 1997, leading UK based training provider.

Team Leader Training Course - Two Day

Learn practical tools that you can use in real-life situations. Team Leader Training
  • Master all the essential team leader skills
  • How to set and achieve valuable goals
  • Inspire the team to give you their best efforts
  • Communicate with more clarity and greater confidence
  • Plan, prioritise and delegate more effectively and accelerate your progress
  • Quickly handle difficult people and tricky conversations with the correct amount of assertiveness
  • Develop more assurance, control and self-confidence based upon a solid foundation of knowledge
Learn in a friendly and relaxed atmosphere with people who are facing similar situations as you.

Book Now - Open Training Course Pricing and Availability

11 - 12 September
Manchester City
£875 +VAT
16 - 17 September
£875 +VAT
18 - 19 September
London - Central
£875 +VAT
25 - 26 September
Leeds Centre
£875 +VAT
More dates and locations available
Save £100 on this course

Next Open Course Starts in 21 days, Manchester City, places available Book Now >

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A selection of venue photos

The open training course costs only £875 +VAT per delegate. For this price we provide:

  • Two full days of quality training
  • 12 trainer-led hours, additional 2-3 via post-course portal independent learning
  • Tea, coffee and cakes
  • Lunch
  • Full colour course handbook
  • Written action plan
  • Certificate
  • Training articles and newsletters
  • Access to additional free training material after the course

Plus, 3 months free telephone coaching

To answer any on-going questions, you will also receive email and telephone support from your trainer after you have attended the course. Whilst you are implementing what you have learned we will be there to help you if you need us for advice, guidance and coaching.

Early Bird Discount - Save £100
Book 3 months in advance for Early Bird Discount.
Delegate names can be added later.
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All Open Course Dates and Locations

Date Area Location Cost Availability


11 - 12 September 2019Manchester CityManchester etc. venues, Manchester City (M1 3HU)£875 +VAT£875 +VATBook Now >
16 - 17 September 2019BirminghamBirmingham etc. venues, Birmingham (B4 6TB)£875 +VAT£875 +VATBook Now >
18 - 19 September 2019London - CentralLondon etc. venues, London - Central (W2 2EA)£875 +VAT£875 +VATBook Now >
25 - 26 September 2019Leeds CentreLeeds Hotel Novotel, Leeds Centre (LS1 4HR)£875 +VAT£875 +VATBook Now >


7 - 8 October 2019LutonLuton Hilton Garden Inn, Luton (LU2 8DL)£875 +VAT£875 +VATBook Now >
14 - 15 October 2019London - CentralLondon etc. venues, London - Central (W2 2EA)£875 +VAT£875 +VATBook Now >
21 - 22 October 2019ReadingReading Crowne Plaza, Reading (RG1 8BD)£875 +VAT£875 +VATBook Now >
23 - 24 October 2019Manchester CityManchester etc. venues, Manchester City (M1 3HU)£875 +VAT£875 +VATBook Now >


6 - 7 November 2019BirminghamBirmingham etc. venues, Birmingham (B4 6TB)£875 +VAT£875 +VATBook Now >
13 - 14 November 2019London - CentralLondon etc. venues, London - Central (W2 2EA)£875 +VAT£875 +VATBook Now >
18 - 19 November 2019Leeds CityLeeds Double Tree, Leeds City (LS1 4BR)£875 +VAT£875 +VATBook Now >
27 - 28 November 2019LutonLuton Hilton Garden Inn, Luton (LU2 8DL)£775 +VAT£775 +VATBook Now >
27 - 28 November 2019Manchester CityManchester etc. venues, Manchester City (M1 3HU)£775 +VAT£775 +VATBook Now >


2 - 3 December 2019BirminghamBirmingham etc. venues, Birmingham (B4 6TB)£775 +VAT£775 +VATBook Now >
9 - 10 December 2019London - CentralLondon etc. venues, London - Central (W2 2EA)£775 +VAT£775 +VATBook Now >

This course will be delivered by a trainer from the Corporate Coach Group, at the venues listed above. Select a location above to start booking.

The training course was very useful and packed full of information. The language used was very user-friendly and understandable. The Trainer's presentation was really good, the trainer showed lots of confidence and had great knowledge.

Customer Reviews

Team Leader Training - Two Day Course Overview

Day One - Morning

  • We are here to learn how to better lead the team
  • How to get the best performance from yourself and others
  • There are six key team leader skills:

    1. Goal setting
    2. Communication
    3. Planning / delegation
    4. Conflict management
    5. Inspire yourself
    6. Inspire others
  • Develop a 'Goal focused mentality'
  • Learn how to communicate with greater clarity
  • Define your most important ideas, so that everyone understands
  • Focus on the 'can-do' portion of the job
  • Distinguish the 'critical thinker' from the 'cynic'

Day One - Afternoon

  • How to handle difficult people, and conflict situations
  • The use of factual, objective language, not emotional language
  • Prepare your message in advance, and get the words right
  • Sometimes; Less is more
  • Distinguish Reasons from Excuses, have a different policy for each
  • When to compromise and when not to
  • Give immediate appreciation and praise
  • Action plan

Day Two - Morning

  • Time management training
  • Get the most done in the minimum time
  • Operate according to your plan, not your mood
  • Use "deadline pressure" and "task value" as your key indicators
  • Distinguish between being "busy" and "productive."
  • Prioritise and delegate
  • Handle interruptions and distractions
  • Delegate the right tasks to the right person
  • The 80/20 principle and its application in time management
  • Emails: How to best manage them

Day Two - Afternoon

  • How mental attitude affects your bottom line results
  • How to positively affect the team atmosphere
  • Conversation control: Inspire motivation in yourself and others
  • Eliminate any self-doubt and replace it with self-confidence
  • Apply the principle of Continuous improvement
  • Common leadership mistakes and how to avoid them
  • Become an inspirational leader
  • Action plan, final summary close
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A selection of food which is available on our open courses - varies per venue

Team Leader Training - Day One - Morning

What is the purpose of Team Leader training?

The purpose of this Team Leader training is equip you with a set of techniques and communication skills, that will allow you to be more successful in your role as a team leader.

In order to be successful, you must master the following six team leader skills:

  1. Clarity of purpose - goal focus
  2. Clear communication and accurate language
  3. Time management and delegating skills
  4. Rational conflict management skills
  5. How to inspire and motivate yourself (personal management)
  6. How to inspire and motivate other people (leadership qualities)

Goal focus for Team Leaders

Success means the achievement of a goal. Therefore, a clear goal focus is the most important quality of the successful Team Leader.

How Team Leaders can communicate the goal

The goal must be clearly communicated to every member of the team, so that everyone understands what is required.

Any ambiguity, or misunderstandings, will cause confusion and error. Therefore, Team Leaders must master the skill of accurate language.

How Team Leaders should use SMART targets

Ask eight questions that relate to your goals and how you can achieve them.

SMART targets suggest the following eight questions:

  1. What is the goal you need to achieve?
  2. How do you specify that goal using numbers?
  3. How do you specify that goal using words?
  4. How would you measure progress?
  5. What abilities do you need to improve?
  6. What resources do you need to acquire?
  7. What is the time limit?
  8. Is that limit reasonable or over-optimistic?

Exercise: Develop your skills by practicing with a real-life example.

How Team Leaders can make the right impression

Every day, you leave impressions in the minds of other people.

How do you want to be perceived by the people in your team?

What impression do you want to leave?

What team leader and personal qualities do you want to be known for?

Exercise: Develop your skills by doing a practical example of "Impression management".

Clarity of Purpose is the starting point of all achievement.

How the Team Leader should use humour at work

A good sense of humour is important.

How can humour work add value to yourself and the rest of the team?

How have you seen the mis-use of humour cause problems at work?

The correct and incorrect use of humour in the workplace.

Exercise: Develop your skills by practicing with real-life examples.

Clear and accurate communication for Team Leaders

Team leaders must know how to communicate their message with clarity and accuracy. There should be minimal chance of misunderstanding, based upon an ambiguous instruction.

Team Leaders must not give any vague instructions. They must be able to define their message and always be able to explain precisely what they mean.

Exercises: Develop your skills by practicing a real-life example.

Team Leaders should give only affirmative instructions

Affirmative instructions means talking about what you CAN do, ie the can-do portion of the job.

Negative instructions means talking about what you CANNOT or WON’T do, ie the NO-CAN-DO portion of the job.

Team Leaders must talk about the can-do portion of the job.

Practice exercises in turning the conversation from the negative to the affirmative.

The use of embedded commands by Team Leaders

We influence each other by the way we speak. Sadly, some people emit too many negative vibes. For example, the phrase: “Don’t worry” is a suggestion to worry.

Good Team Leaders are conscious of using only affirmative language.

Exercise: Develop your skills by practicing with examples.

Food Photo Food Photo Food Photo
A selection of food which is available on our open courses - varies per venue

Team Leader Training - Day One - Afternoon

Conflict Management Training for Team Leaders

Use reason to resolve conflict, not avoidance nor high emotion.

Not everyone follows the plan, therefore conflict is inevitable. Sometimes there can be positive aspects to conflict, but only if it is handled correctly.

Use logic to resolve conflict; not anger, upset or too much emotion

As a Team Leader, how you handle conflict is important. You need to know exactly how to:

  • Use logic to resolve conflict; not anger, upset or too much emotion
  • Resolve a conflict quickly; before it escalates into something more damaging
  • When you should compromise, and when NOT to compromise

Team Leader conflict management skills

Never attack a person's character. If you attack their character, you will trigger a negative emotional response. You will learn how to verbalise conflict messages correctly.

Be more factual, objective and specific, try not to become emotional and opinionated.

Learn the difference between objective and subjective language. When in conflict, use only objective language.

Tell them precisely what is wrong, in non-emotional, factual terms.

Suggest a way out of the conflict situation. Suggest a corrective action.

Distinguish between reasons and excuses for not doing something: have a different policy for each.

Know when to give ground and compromise and when to NOT compromise.

Exercise: Develop your skills by practicing real-life conflict examples.

Always finish on a positive note

Great course with valuable content. Definitely raised my awareness on a lot of people management, as well as time management, skills. The trainer was great, very energetic and enthusiastic. Really good handling of the subject matter.

Customer Reviews

Team Leader Training - Day Two - Morning

Team Leader time-management skills

Time management is the art of making the maximum progress in the minimum time and effort.

Time management is about organising yourself and your team, so that they are always doing the right things, in the correct order.

Time managers do not necessarily do the easiest things first.

Time managers do the most valuable things, in the most logical order.

Q1 Crisis, Q2 Productive, Q3 Busy, Q4 Fruitless

Team Leaders use "Task deadline" and "Task value" as key indicators

Team Leaders do things in the right order:

  • Q1 Crisis: High value, late work
  • Q2 Productive: High value, preparation, prevention and planning
  • Q3 Busy: Low-value busy-work
  • Q4 Fruitless: Waste of time activity. Gossip

Distinguish between being "Busy" and being "Productive".

The Team Leaders most hated enemy is the “busy but non-productive day”.

Have you ever had one?

Time Wasters

Team Leaders do battle with these three-time wasters: Self; Others; Systems (SOS).

  1. Your own bad habits: How you mess-up your time management
  2. Other people: How other people mess up your day
  3. Poor systems: inefficient systems within your organisation

How to limit the damage done by SOS.

Time Tips for Team Leaders

Our time management questionnaire will discover exactly how you could improve your time management.

Team Leader Delegation Skills

Delegation is the art of entrusting a task to another.

Reasons to delegate.

How to delegate a task.

The common errors to avoid.

Prioritisation skills for Team Leaders

You can’t do everything simultaneously, therefore you must prioritise.

Prioritisation is the science of putting things into the correct order.

Manage your priorities by means of a decision matrix.

The power of an idea lies in its application.

Decision matrices for Team Leaders

Decisions fall into the following six categories; each type has its own decision matrix.

  • Prioritisation by value
  • Prioritisation by logical sequence
  • Yes or No binary decision
  • Which one, or what kind?
  • Problem - cause – solution
  • Problem – implication – counter-measure

The advantages of using a structured approach to decision making.

How Team Leaders can manage interruptions

Manage interruptions by means of the 80-20 principle.

The 80-20 principle suggests that 80% of the value of their message, is contained in only 20% of the content.
Your task is to discover the 20% of their message that contains all of the value.

Interrupt the interrupter.

Emails: How to best manage them

We will analyse how you can best manage the situation - Emails can be a distraction. How to minimise the problem.

Food Photo Food Photo Food Photo
A selection of food which is available on our open courses - varies per venue

Team Leader Training - Day Two - Afternoon

Every problem contains the seed of an equivalent, or a greater benefit.
Your task is to find it.

Leadership Skills for Team Leaders

Emotional management.
Positive mental attitude.

The attitude of the team has a profound effect on the results the team is able to achieve.
The Team Leader’s role includes creating and sustaining a positive mental attitude, especially during tough times.

Positive mental attitude techniques

Improve your understanding of how you can affect the emotions of others and how to instil in them a more positive outlook.

Understanding the principles of Emotional intelligence (EQ).

Learn how to avoid accidently demotivating staff.

Team Leaders must master the skills of conversation control

How to manage the content of your conversations.

Team Leaders learn to apply the success formula

Smart Purpose, Plan, Action, Feedback, Change

All successful action can be described by a simple five-part formula.

  1. Clear goal – Purpose
  2. Formulate your best plan in writing
  3. Take consistent action
  4. Gather and evaluate the feedback, both positive and negative
  5. Make progress by continually adapting and evolving the plan

Why Team Leaders should give properly worded feedback

The valuable role of constructive feedback.

How to ensure your negative feedback is seen as a constructive communication.

Team Leaders - Final Summary

How will this Team Leader management training course help you to get the best from yourself and others?

Personal action plan for Team Leaders.

The course was what I wanted and really liked the examples in each topic, as they help you understand. The tools look and feel powerful and advice feels practical. The trainer's style, energy, passion was top-notch. The material is great. The idea for us to write down action items is really good.

Customer Reviews

In-House Training Course Pricing and Proposal

This course is also available from just £1,950 +VAT per day as a bespoke in-house group training course in the UK and worldwide.

It has been designed to provide a similar experience to our open courses, however we can tailor the content to fit your specific needs. In-House Group training costs from just £1,950 +VAT per day (international training price varies). Plus, hotel accommodation for trainer if necessary. (Premier Inn type: not the Hilton!)

This price includes:

  • Quality training delivered by an experienced trainer
  • Full days training
  • Full colour course handbook
  • Preparation work
  • Travel costs and time
  • Written action plan to take away
  • Access to our post course portal
  • Access to our on-line leadership and management decision matrix templates and tools
  • Plus three months FREE telephone coaching to answer any on-going questions

Contact Us Today

Please call us on +44 (0)20 3856 3037 to discuss your requirements for the in-house training course.

If you want to know more about any other Management Training Courses, or their suitability for you or a colleague, call us on +44 (0)20 3856 3037.

The Course Training Method

The training method follows this general pattern - the training is very interactive and interesting:

  1. The trainer gives a clear explanation of the point in question with specific examples.
  2. Then, the delegates practice by doing an exercise with each other.
  3. The delegates practice by doing an exercise with the trainer.
  4. All points are supported with full written notes to take away.
  5. Delegates are asked to write down an associated action, for each point made.
    (At the end of the day, we have about twenty such actions, from which the delegates choose six which are the most personally meaningful).

Note: we do not believe in placing people in any situation of embarrassment by demanding that they 'perform' in front of the whole group. So you can relax: come on this course and be at ease; ready to learn new skills!

After the course, how can you keep the training-momentum going?

We understand that it is important to keep the momentum of the training going, in the weeks after the course. The ideas and methods that you learnt during the course need to be implemented, not just for the two weeks after the course, but for all time!

In order to make that happen, we will give you continued, on-going support after the training course has finished.

  • PDF download of the training handbook
  • Newsletters containing training blogs and articles, which will provide you with ongoing training and good ideas, whenever you need them.
  • Fun questionnaires that are designed to tease out your strengths and weaknesses and then give you ideas as to how you might improve your performance.
  • Decision matrices that will allow you to make decisions and prioritise tasks into the correct order.
  • Summary diagrams and mind maps from the course.
  • Conflict scripts that give you examples of how the conflict method can be used, in real life situations.
  • Free eBook the effective leader manager.

Other Popular Courses

You may be interested in one of our other popular courses:

  • Leadership and Management Training - Two Day Course
    At your place of work, are you in the role of a leader-manager? Your role is to get the best performance from yourself and others. In order to do that, you may need to develop some additional personal skills. This excellent two day course will give you a proven, step by step guide to success as an effective leader manager.
  • Personal Development Training - Two Day Course
    This personal development course will help you extend your professional skills in relation to communication, goal achievement, planning and prioritising, as well as handling difficult people and achieving a positive mental attitude. Improve your career prospects and develop your personal confidence with this CPD and ILM accredited training.
  • Conflict Management Training - One Day Course
    Is it true that some people in your organisation do not manage conflict very well? Instead, do they sometimes mis-manage conflict and make the situation worse? Conflict in your team is inevitable and could even be beneficial, but ONLY IF it is managed according to correct principles.
  • Communication Skills Training - One Day Course
    Are you as confident in your powers of communication, as you would really like to be? Clear and confident communication will help you improve the performance of your whole team. When you return from this fabulous course, you will feel more clear, confident and persuasive.
  • Time Management Training - One Day Course
    Do you have days when you're busy but not productive? Overwhelmed by the sheer volume of work? If so, then our training course in time management will give you practical techniques and tools. Learn to plan, prepare and delegate, avoid procrastination and time stealers. Become more productive and less stressed by learning effective time management.

Training course content was very structured and easy to understand. Liked the simplicity of the ‘wrong box’ 'right box' method. The trainer’s presentation was excellent, with examples, easy to follow. Chris is very personable and gave good advice to real life situations.

Customer Reviews

Team Leader Training Course Summary

The team leader role is pivotal in your organisation because the team leaders have the most immediate connection with the team and therefore, with the public.

Team leaders often evolve into their positions, by virtue of having the most experience within the team.BUT they may not have ever received any specialised training on leadership skills and art of people-management.

On this team leader training course, your team leaders will develop the six essential skills of the team leader.

These key skills are Goal setting: Clear, accurate communication skills:Delegation and planning: The ability to handle difficult people and conflict conversations:The ability to inspire themselves; and others.

Everyone who attends this course will learn how to develop more clarity, more structure and a great team atmosphere.

Please check the course description and note the course content; then, check the course reviews and see what past delegates have to say about the course:

Then, reserve your seat on this popular and practical training.

Team Leader Training Course Quiz

The team leader role is pivotal in your organisation because the team leaders have the most immediate connection with the team and therefore, with the public.

On this practical training programme, your team leaders will develop the six key skills they need, to run the team more effectively.

Take this course quiz to see where you are strong and where you are NOT so strong.

View this page on your computer to complete the quiz!

Score yourself out of 10 for each of the following questions. With 10 representing excellence and 0 representing terrible.