Team Leader Training Course -Two Day

About this Team Leader Training Course

The team leader role is vital to your organisation because it is the team leaders who directly influence the front-line team and therefore, the public.

Very often, team leaders evolve into their role since they have excellent technical knowledge.BUT they may never have had the opportunity to attend any specialised training on how to get the best performance from people.

On this informative and popular two-day workshop, your team leaders will develop the six essential skills of team-leadership and management.

These essential skills are: Goal setting: Excellent communication skills:Time management and delegation: The ability to manage difficult people and conflict situations:The ability to inspire themselves; and others.

Your team leaders will enjoy learning how to develop more clarity, more structure and a great team atmosphere.

Get your teams working cooperatively and productively, by giving your Team Leaders the knowledge and skills they require to perform their roles:

Reserve your place on this practical, informative and fun training course.

Team Leader Training - Two Day Course Overview

Available Dates and Locations

Next Open Course Running tomorrow in Manchester City, places available Book Now >

Please note all our training courses include optional three months FREE telephone coaching to answer any on-going questions.

Course Timings: Start 09:00 - Finish 16:30. Lunch at 13:00, Tea Breaks at 11:00 and 15:00.
12 trainer-led hours, additional 2-3 via post-course portal independent learning

We currently offer training courses in: London, Manchester, Birmingham, Bristol, Maidstone, Scotland, Reading, Dublin, Ireland, Luton, Bedfordshire, Cambridge, Milton Keynes, Leeds, Gloucestershire

Team Leader Training Course Content

Team Leader Training - Day One - Morning

What is the purpose of Team Leader training?

The purpose of this Team Leader training is equip you with a set of techniques and communication skills, that will allow you to be more successful in your role as a team leader.

In order to be successful, you must master the following six team leader skills:

1. Clarity of purpose - goal focus
2. Clear communication and accurate language
3. Time management and delegating skills
4. Rational conflict management skills
5. How to inspire and motivate yourself (personal management)
6. How to inspire and motivate other people (leadership qualities)

Goal focus for Team Leaders

Success means the achievement of a goal. Therefore, a clear goal focus is the most important quality of the successful Team Leader.

How Team Leaders can communicate the goal

The goal must be clearly communicated to every member of the team, so that everyone understands what is required.

Any ambiguity, or misunderstandings, will cause confusion and error. Therefore, Team Leaders must master the skill of accurate language.

How Team Leaders should use SMART targets

Ask eight questions that relate to your goals and how you can achieve them.

SMART targets suggest the following eight questions:

1. What is the goal you need to achieve?
2. How do you specify that goal using numbers?
3. How do you specify that goal using words?
4. How would you measure progress?
5. What abilities do you need to improve?
6. What resources do you need to acquire?
7. What is the time limit?
8. Is that limit reasonable or over-optimistic?

Exercise: Develop your skills by practicing with a real-life example.

How Team Leaders can make the right impression

Every day, you leave impressions in the minds of other people.

How do you want to be perceived by the people in your team?

What impression do you want to leave?

What team leader and personal qualities do you want to be known for?

Exercise: Develop your skills by doing a practical example of "Impression management".

Clarity of Purpose is the starting point of all achievement.

How the Team Leader should use humour at work

A good sense of humour is important.

How can humour work add value to yourself and the rest of the team?

How have you seen the mis-use of humour cause problems at work?

The correct and incorrect use of humour in the workplace.

Exercise: Develop your skills by practicing with real-life examples.

Clear and accurate communication for Team Leaders

Team leaders must know how to communicate their message with clarity and accuracy. There should be minimal chance of misunderstanding, based upon an ambiguous instruction.

Team Leaders must not give any vague instructions. They must be able to define their message and always be able to explain precisely what they mean.

Exercises: Develop your skills by practicing a real-life example.

Team Leaders should give only affirmative instructions

Affirmative instructions means talking about what you CAN do, ie the can-do portion of the job.

Negative instructions means talking about what you CANNOT or WON’T do, ie the NO-CAN-DO portion of the job.

Team Leaders must talk about the can-do portion of the job.

Practice exercises in turning the conversation from the negative to the affirmative.

The use of embedded commands by Team Leaders

We influence each other by the way we speak. Sadly, some people emit too many negative vibes. For example, the phrase: “Don’t worry” is a suggestion to worry.

Good Team Leaders are conscious of using only affirmative language.

Exercise: Develop your skills by practicing with examples.

Team Leader Training - Day One - Afternoon

Conflict Management Training for Team Leaders

Use reason to resolve conflict, not avoidance nor high emotion.

Not everyone follows the plan, therefore conflict is inevitable. Sometimes there can be positive aspects to conflict, but only if it is handled correctly.

As a Team Leader, how you handle conflict is important. You need to know exactly how to:

• Use logic to resolve conflict; not anger, upset or too much emotion
• Resolve a conflict quickly; before it escalates into something more damaging
• When you should compromise, and when NOT to compromise

Team Leader conflict management skills

Never attack a person's character. If you attack their character, you will trigger a negative emotional response. You will learn how to verbalise conflict messages correctly.

Be more factual, objective and specific, try not to become emotional and opinionated.

Learn the difference between objective and subjective language. When in conflict, use only objective language.

Tell them precisely what is wrong, in non-emotional, factual terms.

Suggest a way out of the conflict situation. Suggest a corrective action.

Distinguish between reasons and excuses for not doing something: have a different policy for each.

Know when to give ground and compromise and when to NOT compromise.

Exercise: Develop your skills by practicing real-life conflict examples.

Team Leader Training - Day Two - Morning

Team Leader time-management skills

Time management is the art of making the maximum progress in the minimum time and effort.

Time management is about organising yourself and your team, so that they are always doing the right things, in the correct order.

Time managers do not necessarily do the easiest things first.

Time managers do the most valuable things, in the most logical order.

Team Leaders use "Task deadline" and "Task value" as key indicators

Team Leaders do things in the right order:

• Q1 Crisis: High value, late work
• Q2 Productive: High value, preparation, prevention and planning
• Q3 Busy: Low-value busy-work
• Q4 Fruitless: Waste of time activity. Gossip

Distinguish between being "Busy" and being "Productive".

The Team Leaders most hated enemy is the “busy but non-productive day”.

Have you ever had one?

Time Wasters

Team Leaders do battle with these three-time wasters: Self; Others; Systems (SOS).

1. Your own bad habits: How you mess-up your time management
2. Other people: How other people mess up your day
3. Poor systems: inefficient systems within your organisation

How to limit the damage done by SOS.

Time Tips for Team Leaders

Our time management questionnaire will discover exactly how you could improve your time management.

Team Leader Delegation Skills

Delegation is the art of entrusting a task to another.

Reasons to delegate.

How to delegate a task.

The common errors to avoid.

Prioritisation skills for Team Leaders

You can’t do everything simultaneously, therefore you must prioritise.

Prioritisation is the science of putting things into the correct order.

Manage your priorities by means of a decision matrix.

The power of an idea lies in its application.

Decision matrices for Team Leaders

Decisions fall into the following six categories; each type has its own decision matrix.

• Prioritisation by value
• Prioritisation by logical sequence
• Yes or No binary decision
• Which one, or what kind?
• Problem - cause – solution
• Problem – implication – counter-measure

The advantages of using a structured approach to decision making.

How Team Leaders can manage interruptions

Manage interruptions by means of the 80-20 principle.

The 80-20 principle suggests that 80% of the value of their message, is contained in only 20% of the content.
Your task is to discover the 20% of their message that contains all of the value.

Interrupt the interrupter.

Team Leader Training - Day Two - Afternoon

Every problem contains the seed of an equivalent, or a greater benefit.
Your task is to find it.

Leadership Skills for Team Leaders

Emotional management.
Positive mental attitude.
Mindfulness.

The attitude of the team has a profound effect on the results the team is able to achieve.
The Team Leader’s role includes creating and sustaining a positive mental attitude, especially during tough times.

Positive mental attitude techniques

Improve your understanding of how you can affect the emotions of others and how to instil in them a more positive outlook.

Understanding the principles of Emotional intelligence (EQ).

Learn how to avoid accidently demotivating staff.

Team Leaders must master the skills of conversation control

How to manage the content of your conversations.

Team Leaders learn to apply the success formula

All successful action can be described by a simple five-part formula.

1. Clear goal – Purpose
2. Formulate your best plan in writing
3. Take consistent action
4. Gather and evaluate the feedback, both positive and negative
5. Make progress by continually adapting and evolving the plan

Why Team Leaders should give properly worded feedback

The valuable role of constructive feedback.

How to ensure your negative feedback is seen as a constructive communication.

Team Leaders - Final Summary

How will this Team Leader management training course help you to get the best from yourself and others?

Personal action plan for Team Leaders.

The Course Training Method

The training method follows this general pattern - the training is very interactive and interesting:

1. The trainer gives a clear explanation of the point in question with specific examples.
2. Then, the delegates practice by doing an exercise with each other.
3. The delegates practice by doing an exercise with the trainer.
4. All points are supported with full written notes to take away.
5. Delegates are asked to write down an associated action, for each point made.
   (At the end of the day, we have about twenty such actions, from which the delegates choose six which are the most personally meaningful).

Note: we do not believe in placing people in any situation of embarrassment by demanding that they 'perform' in front of the whole group. So you can relax: come on this course and be at ease; ready to learn new skills!

Express an Interest

If you feel you would like to attend but cannot yet commit to a secured booking, you can express your interest here.

Open Training Course Pricing and Availability

You are able to book this course online today.

Next Open Course Running tomorrow in Manchester City, places available Book Now >

The open training course costs only £875 +VAT per delegate. For this price we provide:

• Two full days of quality training
• Tea, coffee and cakes
• Lunch
• Full colour course handbook
• Written action plan
• Certificate
• Training articles and newsletters
• Access to additional free training material* after the course

Plus, 3 months free telephone coaching

To answer any on-going questions, you will also receive email and telephone support from your trainer after you have attended the course. Whilst you are implementing what you have learned we will be there to help you if you need us for advice, guidance and coaching.

Course Timings

Start 09:00 - Finish 16:30.
Lunch at 13:00, Tea Breaks at 11:00 and 15:00.

12 trainer-led hours, additional 2-3 via post-course portal independent learning.

After the course, how can you keep the training-momentum going?

We understand that it is important to keep the momentum of the training going, in the weeks after the course. The ideas and methods that you learnt during the course need to be implemented, not just for the two weeks after the course, but for all time!

In order to make that happen, we will give you continued, on-going support after the training course has finished.

* This support comes in the form of...

• PDF download of the training handbook
• Newsletters containing training blogs and articles, which will provide you with ongoing training and good ideas, whenever you need them.
• Fun questionnaires that are designed to tease out your strengths and weaknesses and then give you ideas as to how you might improve your performance.
• Decision matrices that will allow you to make decisions and prioritise tasks into the correct order.
• Summary diagrams and mind maps from the course.
• Conflict scripts that give you examples of how the conflict method can be used, in real life situations.
• Free eBook the effective leader manager.

All Open Course Dates and Locations

In-House Training Course Pricing and Proposal

This course is also available from just £1,950 +VAT per day as a bespoke in-house group training course in the UK and worldwide.

It has been designed to provide a similar experience to our open courses, however we can tailor the content to fit your specific needs. In-House Group training costs from just £1,950 +VAT per day for up to 20 delegates (international training price varies). Plus, hotel accommodation for trainer if necessary. (Premier Inn type: not the Hilton!)

This price includes:

• Quality training delivered by an experienced trainer
• Full colour course handbook
• Personal written action plans
• Access to additional free training material after the course
• Three months free telephone coaching

Contact Us Today

Please call us on +44 (0)20 3856 3037 to discuss your requirements for the in-house training course.

If you want to know more about any other Management Training Courses, or their suitability for you or a colleague, call us on +44 (0)20 3856 3037.

Email your Manager

If you are reading this page with the intention of attending the course, then you may need to 'put forward a case' to a manager who makes the final decision.

So, you may find it beneficial to give your manager this document, which will give all the information needed to make the right decision.

To do this, please enter the manager's email address below and.. take me to your leader!

Other Popular Courses

You may be interested in one of our other popular courses:

• Leadership and Management Training - Two Day Course
  At your place of work, are you in the role of a leader-manager? Your role is to get the best performance from yourself and others. In order to do that, you may need to develop some additional personal skills. This excellent two day course will give you a proven, step by step guide to success as an effective leader manager.
• Personal Development Training - Two Day Course
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• Conflict Management Training - One Day Course
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• Communication Skills Training - One Day Course
  Are you as confident in your powers of communication, as you would really like to be? Clear and confident communication will help you improve the performance of your whole team. When you return from this fabulous course, you will feel more clear, confident and persuasive.
• Time Management Training - One Day Course
  Do you have days when you're busy but not productive? Overwhelmed by the sheer volume of work? If so, then our training course in time management will give you practical techniques and tools. Learn to plan, prepare and delegate, avoid procrastination and time stealers. Become more productive and less stressed by learning effective time management.

Team Leader Training Course Quiz

The team leader role is pivotal in your organisation because the team leaders have the most immediate connection with the team and therefore, with the public.

On this practical training programme, your team leaders will develop the six key skills they need, to run the team more effectively.

Take this course quiz to see where you are strong and where you are NOT so strong.