Team Leader Training Course - Two Day

About this Team Leader Training Course

The team leaders hold an essential position in your organisation as the leaders have the most direct link to the front-line staff and therefore, to the public.

Many team-leaders have grown into their role because they have the best technical expertise: BUT they may never have had the opportunity to attend any specialised training on how to get the best performance from people.

On this informative and popular two-day workshop, your team leaders will develop the six essential skills of team-leadership and management.

These essential skills are: Goal setting: Excellent communication skills:Delegation and planning: The ability to handle difficult people and conflict conversations:The ability to inspire themselves; and others.

Every team leader would benefit from developing more clarity, more structure and a more productive work atmosphere:

Please check the course description and note the course content; then, check the course reviews and see what past delegates have to say about the course:

Then book your seat on this practical, informative and fun training course.

Team Leader Training - Two Day Course Overview

Available Dates and Locations

Next Open Course Starts in 4 days, London - Central, places available Book Now >

Please note all our training courses include optional three months FREE telephone coaching to answer any on-going questions.

Course Timings: Start 09:00 - Finish 16:30. Lunch at 13:00, Tea Breaks at 11:00 and 15:00.
12 trainer-led hours, additional 2-3 via post-course portal independent learning

We currently offer training courses in: London, Manchester, Birmingham, Bristol, Maidstone, Scotland, Kent, Reading, Dublin, Ireland, Leeds, Gloucestershire

Team Leader Training Course Content

Team Leader Training - Day One - AM

Introductions

What is the purpose of the training?

We are here to answer this very important question:
How can you get the best performance from yourself and others?

The purpose of this team leader training is to initiate a process of improvement, by means of achieving a shared understanding of the exact methods that we need to employ, to rapidly achieve our goals.

What is the reason for the training?

You may have “evolved” into a team leadership-management position; mainly because your organisation has grown recently, and by your high degree of ability.

Now you are a team leader; you may find yourself being expected to lead and manage the team, as well as continuing to work on the front-line and help with the provision of the job.

In addition to doing the front-line work, you must also contend with people-management issues, time management issues, leadership and morale issues, for which you may not had any formal training.

We are here to get some sound and practical guidance on how to get the best performance from ourselves and the team.

We will cover six themes:

Clarity of Purpose is the starting point of all achievement.

1. Clarity of purpose (Goal focus)
2. Clear communication skills; accurate language
3. Time management and delegating skills.
4. Rational conflict management
5. Inspire and motivate yourself (personal management)
6. Inspire and motivate other people (leadership qualities)

Let us take each of these team leader skills in turn:

The number one skill of the team leader is to become a “Goal focused individual”.

A “Clear Goal Focus” is the thing that makes the biggest difference to you results.

The word, “Success” means, “The achievement of a Goal”. Therefore, GOAL FOCUS is the most important quality of the successful team leader.

How to correctly set and communicate goals.

8 part SMART targets - Eight-part SMART makes goal setting a series of eight questions:

1. What is the goal you need to achieve?
2. How do you specify that goal using numbers?
3. How do you specify that goal using words?
4. How would you measure progress?
5. What abilities do you need to improve?
6. What resources do you need to acquire?
7. What is the time limit?
8. Is that limit reasonable or over-optimistic?

Exercise: Develop your skills by doing real life, example.

Develop the art of asking the right questions:

Ask questions that relate to your goals and how you can achieve them. How to use the eight-part SMART questions as a delegation tool.

Impression management: The art of making the right impression.

Every day, you leave impressions in the minds of the other people in your team.

How do you want to be perceived by the people in your team?

What impression do you want to leave?

What team leader and personal qualities do you want to be known for?

Exercise: Develop your skills by doing a practical example of "Impression management".

The proper (and the improper) use of humour at work.

A good sense of humour is important.

How can humour work to add value to yourself and the rest of the team?

How have you seen the MIS-USE of humour cause problems in a team?

• What is the right use of humour?
• What do you think is the wrong use of humour?

Exercise: Develop your skills by doing practical examples.

Clear communication.

Clarity is a virtue;
Vagueness is a vice

In important quality of team- leadership is to become an accurate communicator.

Leaders-managers must know how to communicate their message with clarity and accuracy. There should be minimal chance of misunderstanding based upon an ambiguous instruction.

Team leaders-managers must NOT give any vague instructions.

You must define your message, and always be able to explain precisely what you mean.

Leadership requires accurate language.

Exercises: Develop your skills by doing practical examples.

Affirmative language or Negative language.

Affirmative language is talking about what you CAN do. (The can-do portion of the job)

Negative language is talking about what you CANNOT do or WON’T do. (the NO-CAN-DO portion of the job).

Non-leaders spend too much time, talking about the no-can-do portion of the job.

Leaders talk about the can-do portion of the job.

There are a billion things we cannot do.

But we are more interested in what we CAN DO.

Leaders spend most their time talking about what they can do and will do.

Practice exercises in turning the conversation from the negative to the positive.

Positive v negative suggestions.

We influence each other by the way we speak. Sadly, some people emit too many “negative vibes”.

For example: The phrase: “DON’T WORRY” is a suggestion to WORRY.

On this course, you will learn how to stop giving negative suggestions, and we hope you will become much more conscious of the way you word your message.

Ensure that the last thing you say is about: "What you DO want".

Exercises: Develop your skills by doing practical examples.

Team Leader Training - Day One - PM

Conflict Management Training

Use reason to resolve conflict, not avoidance nor high emotion.

Conflict is inevitable. Not everyone shares your views.

Interestingly, a conflict can even be beneficial but only if it is handled correctly.

How you handle conflict is an all-important question.

As a team leader, you need to know exactly how to:

• Use logic to resolve conflict; not anger, upset, tears or tantrums
• How to resolve a conflict quickly; before it escalates into something more dangerous
• You need to know when you should compromise: And when NOT to compromise

Proper conflict means:

1. Never attack the person's character. If you attack their character, you will trigger a negative response. And you will make a dangerous situation, worse. Be careful how you verbalise your message. We will learn how to verbalise conflict messages
2. Be more factually objective and specific, try not to become emotional and opinionated
3. Learn the difference between objective language and subjective language. When in conflict, use objective language
4. Tell them precisely what is wrong, in non-emotional factual terms
5. Suggest a way out of the conflict situation. Suggest a corrective action
6. Distinguish between reasons and excuses for not doing something: have a different policy for each
7. Know when to give ground and compromise and when to NOT compromise

Five common conflict situations: Role play for you to practice your new-found skills

How would you manage these five real-life situations?

Role play practice

Specific tips for constructive conflict management.

Team Leadership Training Summary

Team Leader Training - Day Two - AM

Time management and Positive mental attitude

Time management is the art of making the maximum progress in the minimum time and effort.

Time management is about organising yourself and your team so that they are always doing the right things in the correct order.

• Time managers do not necessarily do the most comfortable things first
• Time managers do the most valuable things, in the most logical order

Here is the question you should always know the answer to:
What is the most valuable use of your time, right now?

Use the two principles of "Task deadline" and "Task value" as key indicators.
Then do things in the right order:

1. Q1 Crisis: High value, late work
2. Q2 Productive: High value, Preparation, prevention and planning
3. Q3 Busy: Low-value busy-work
4. Q4 Fruitless: Waste of time activity. Gossip

Distinguish between being "Busy" and being "Productive"

Our most hated enemy is the “Busy but non-productive day”.

Have you ever had one?

Have you ever suffered from the feeling you were busy, but not making much progress?

Time Wasters S.O.S.

Three-time wasters SOS: Self; Others; Systems

Let us do battle with the three time-wasters

1. Your own bad habits: How you mess-up your time management
2. Other people: How other people mess you up: And what are you going to do to limit the damage
3. Poor systems: Do your organisation have any inefficient systems that mess you up. What are you going to do to limit the damage?

You are a limited resource facing an unlimited demand: Therefore, you must prioritise.

Time tips questionnaire.

We have a list of time management questions that are designed to tease-out exactly how you could improve your time management.

You pick four of them and add them to your list.

Delegation – Delegation is the art of entrusting a task to another.

1. The right way to delegate a task
2. The common errors to avoid

Prioritisation – the art of putting things into the right order.

Manage your priorities by means of a decision matrix.

Five different types of a decision matrix for you to master:

• Priority decision matrix : What is the most valuable use of my time right now?
• Priority decision matrix : What is the most logical sequence?
• Yes or No decision.
• If yes, then which one, or what kind?
• Problem - cause – solution, mapping?

What are the advantages of using a structured approach to decision making?

Manage interruptions by means of the 80/20 principle

The Pareto time management principle states that 80% of the value comes from 20% of the effort.
80 / 20 thinking is about finding the small number of important things that will make most of the difference to the end result. Separating the important from the trivial.
80% of the value of the interruption will be in 20% or less of what they want to say.

Manage the interruption using the “Pareto question”.

You need to figure out a formula that will get 80-100% of the value in only 20% of the time.

How to use Pareto 80-20 rule in time management

Apply Pareto 80/20 to quadrant 3 activities.

We have an important question for you:

How are you going to gain the maximum benefit from any interruption; in the minimum amount of time; without causing offence?

Team Leader Training - Day Two - PM

Every problem contains the seed of an equivalent, or a greater benefit.
Your task is to find it.

Personal effectiveness

How your mental state affects your results. Your attitude affects your actions and your actions affect your results.

Your productivity is dependent on the quality of your actions.

• If you feel motivated and strong, then you work well and are more productive
• If you feel demotivated and weak, then you don’t work well and are not very productive

Team leaders need to manage their own levels of self-confidence, positive attitudes, optimism and self-discipline

Your feelings affect your results.

Positive mental attitude techniques

We will show you exactly how you can maintain a positive mental attitude, especially during tough times.

How to affect the emotions of others in the team:

Emotional intelligence. EQ.

Improve your understanding of how to affect the emotions of others and how to instil in them a more positive outlook.

Learn how to avoid common errors. Some managers make so many mistakes they end up demotivating their staff.

Have you ever met a demotivational manager?

We will show you what mistakes you MUST NOT MAKE.

Conversation control. How to manage the content of your conversations. (Do not allow your language to become destructive).

Learn the success formula.

All successful action can be described by a simple five-part formula.

1. Clear goal - Purpose
2. Formulate your best plan in writing
3. Take consistent action
4. Gather and evaluate the feedback. Both positive and negative
5. Make progress by continually adapting and evolving the plan

This diagram suggests success formula questions:

1. What is your goal?
2. What is your detailed plan?
3. What are your top priority actions?
4. What feedback measures will you track?
5. What has been the recent positive feedback?
6. What has been the recent negative feedback?
7. What adaptive changes do you think we should make to our current plans to improve on the current situation?

Failure formula; Failure is the opposite of the success formula.

1. No clear goals
2. No written plan
3. No action, slow action, Procrastination
4. Fight feedback: Become disheartened in the face of setbacks and disappointments
5. Stand still. Do the same thing this year, as you did last year

The value of “Critical Feedback”

1. The role of “determination” in success
2. The role of “stubbornness” in failure

Two Forms of negative feedback. Constructive and destructive.

How to ensure your negative feedback is seen as a constructive communication.

The power of an idea lies in its application.

Team leadership - Final Summary

How will this team leader and management training help you to get the best from yourself and others?

Actions / Feedback / Close

The Course Training Method

The training method follows this general pattern - the training is very interactive and interesting:

1. The trainer gives a clear explanation of the point in question with specific examples.
2. Then, the delegates practice by doing an exercise with each other.
3. The delegates practice by doing an exercise with the trainer.
4. All points are supported with full written notes to take away.
5. Delegates are asked to write down an associated action, for each point made.
   (At the end of the day, we have about twenty such actions, from which the delegates choose six which are the most personally meaningful).

Note: we do not believe in placing people in any situation of embarrassment by demanding that they 'perform' in front of the whole group. So you can relax: come on this course and be at ease; ready to learn new skills!

Express an Interest

If you feel you would like to attend but cannot yet commit to a secured booking, you can express your interest here.

Open Training Course Pricing and Availability

You are able to book this course online today.

Next Open Course Starts in 4 days, London - Central, places available Book Now >

The open training course costs only £875 +VAT per delegate. For this price we provide:

• Two full days of quality training
• Tea, coffee and cakes
• Lunch
• Full colour course handbook
• Written action plan
• Certificate
• Training articles and newsletters
• Access to additional free training material* after the course

Plus, 3 months free telephone coaching

To answer any on-going questions, you will also receive email and telephone support from your trainer after you have attended the course. Whilst you are implementing what you have learned we will be there to help you if you need us for advice, guidance and coaching.

Course Timings

Start 09:00 - Finish 16:30.
Lunch at 13:00, Tea Breaks at 11:00 and 15:00.

12 trainer-led hours, additional 2-3 via post-course portal independent learning.

After the course, how can you keep the training-momentum going?

We understand that it is important to keep the momentum of the training going, in the weeks after the course. The ideas and methods that you learnt during the course need to be implemented, not just for the two weeks after the course, but for all time!

In order to make that happen, we will give you continued, on-going support after the training course has finished.

* This support comes in the form of...

• PDF download of the training handbook
• Newsletters containing training blogs and articles, which will provide you with ongoing training and good ideas, whenever you need them.
• Fun questionnaires that are designed to tease out your strengths and weaknesses and then give you ideas as to how you might improve your performance.
• Decision matrices that will allow you to make decisions and prioritise tasks into the correct order.
• Summary diagrams and mind maps from the course.
• Conflict scripts that give you examples of how the conflict method can be used, in real life situations.
• Free eBook the effective leader manager.

All Open Course Dates and Locations

In-House Training Course Pricing and Proposal

This course is also available from just £1,950 +VAT per day as a bespoke in-house group training course in the UK and worldwide.

It has been designed to provide a similar experience to our open courses, however we can tailor the content to fit your specific needs. In-House Group training costs from just £1,950 +VAT per day for up to 20 delegates (international training price varies). Plus, hotel accommodation for trainer if necessary. (Premier Inn type: not the Hilton!)

This price includes:

• Quality training delivered by an experienced trainer
• Full colour course handbook
• Personal written action plans
• Access to additional free training material after the course
• Three months free telephone coaching

Contact Us Today

Please call us on +44 (0)20 3856 3037 to discuss your requirements for the in-house training course.

If you want to know more about any other Management Training Courses, or their suitability for you or a colleague, call us on +44 (0)20 3856 3037.

Email your Manager

If you are reading this page with the intention of attending the course, then you may need to 'put forward a case' to a manager who makes the final decision.

So, you may find it beneficial to give your manager this document, which will give all the information needed to make the right decision.

To do this, please enter the manager's email address below and.. take me to your leader!

Other Popular Courses

You may be interested in one of our other popular courses:

• Leadership and Management Training - Two Day Course
  At your place of work, are you in the role of a leader-manager? Your role is to get the best performance from yourself and others. In order to do that, you may need to develop some additional personal skills. This excellent two day course will give you a proven, step by step guide to success as an effective leader manager.
• Personal Development Training - Two Day Course
  The purpose of this personal development course is to help you to develop your “professional skills” relating to: Communication, goal achievement, personal confidence, positive mental attitude, planning, prioritising and handling difficult people.
• Conflict Management Training - One Day Course
  Is it true that some of your managers do not manage conflict very well? Instead, do they sometimes mis-manage conflict and make the situation worse? Conflict in your team is inevitable and could even be beneficial, but ONLY IF it is managed according to correct principles.
• Communication Skills Training - One Day Course
  Are you as confident in your powers of communication, as you would really like to be? Clear and confident communication will help you improve the performance of your whole team. When you return from this fabulous course, you will feel more clear, confident and persuasive.
• Time Management Training - One Day Course
  Do you ever have days when you're busy but not productive? Do you ever seem to be overwhelmed by the sheer volume of work? If yes: You need our training in time management that will make you: More productive but less busy. Impose order on chaos.

Team Leader Training Course Quiz

The team leader role is pivotal in your organisation because the team leaders have the most immediate connection with the team and therefore, with the public.

On this practical training programme, your team leaders will develop the six key skills they need, to run the team more effectively.

Take this course quiz to see where you are strong and where you are NOT so strong.