Team Leader Training Course
- Two Day
- Master all the essential team leader skills
- How to set and achieve valuable goals
- Inspire the team to give you their best efforts
- Communicate with more clarity and greater confidence
- Plan, prioritise and delegate more effectively and accelerate your progress
- Quickly handle difficult people and tricky conversations with the correct amount of assertiveness
- Develop more assurance, control and self-confidence based upon a solid foundation of knowledge
- Learn proven techniques from expert trainers
Companies We've Trained
Hugely valuable, I have gained insights and tools to equip myself to hopefully aid in becoming a better leader. I feel I need to read more course content soon to imbed my understanding. Trainer presentation: Brilliant! Kept us going. Hugely knowledgeable and entertaining. Fantastic presentation. Inspirational!
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Team Leader Training
Many team-leaders have never have had the opportunity to attend any specialised training on how to get the best performance from people. On this practical training programme, your team leaders will develop the six key skills they need, to run the team more effectively.
Day One - Team Leader Training - Course Overview
Team leaders are important people because they organise the daily activities of the team and they ensure that the job gets done.
The complication - Many team leaders have never had any specific leadership training and so they are running on “trial and error”.
How can you best train your team leaders so that they master the arts of leadership and management?
Send your team leaders, onto this two-day program which will equip them with all the skills knowledge and information, they need to know, in order to excel in their role as team leader.
For a more in-depth course outline click:
Morning - Team leaders set goals and achieve them
- We are here to learn how to get the best from every member of the team
- To get the best performance from others, you must first get the best from yourself
- This training is primarily a personal development programme
- How to get the best performance from yourself and others
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There are six key team leader skills:
- Goal setting
- Communication
- Planning / delegation
- Conflict management
- Inspire self
- Inspire others
- Self-assessment questionnaire
- During this course: What questions do you want answered?
- Develop a personal code of conduct
- How to earn the trust and respect of your friends and colleagues
- Develop a 'Goal focused mentality'
- How to set and communicate clear goals and targets
- Learn how to communicate with greater clarity and authority
- Define your most important ideas, so that everyone understands
- How to handle cynical people
- How to make the team focus on the 'can-do' portion of the job
- Develop your critical thinking skills
- How to give positive commands
- How to use positive suggestions
- How to apply these team leader communication skills
Afternoon - Team leaders efficiently manage conflict
- Conflict is inevitable and must be managed
- Mis-managed conflict can cause a lot of problems
- How to handle difficult people, and conflict situations
- How to take the negative emotion OUT of the conflict situation
- How to communicate using factual, objective language, not emotional language
- Get the words right: Always prepare your message in advance
- When in conflict say less: less is more
- Always suggest a specific corrective action
- Distinguish Reasons from Excuses, have a different policy for each
- Know when to compromise and when to stand firm
- How to use your body language
- How to use your voice tones
- Five practice scenarios
- Remember to give immediate appreciation and praise
- How to put your team leader conflict management skills into practice
Day Two - Team Leader Training - Course Overview
For a more in-depth course outline click:
Morning - Team leaders effectively manage time, tasks and priorities
- You are a limited resource facing an unlimited demand
- You need to achieve your targets
- Cannot do everything simultaneously, therefore you must prioritise
- You must master the skills of Time management training
- Prioritise tasks according to value and deadline pressure
- Four types of activity: Crisis, Productive, Busy and Fruitless
- Note the difference between Busy and Productive work
- Don’t fall into the trap of having Busy but NON-productive days
- Identify the people who waste your time
- Identify your own bad time-management habits
- Identify the inefficient systems that waste your time
- How to handle interruptions
- How to handle distractions
- How to best manage Emails
- How to delegate tasks to the right people
- The 80/20 principle and its application to time management
- Get the most done in the minimum time
- How to put your new time management skills into practice
Afternoon - Team leaders manage emotions and create a positive team atmosphere
- All leaders need to know the skills of Emotional Management
- Emotions (Feelings) strongly affect behaviour
- Your personal attitudes affect their feelings, behaviour and therefore the final result
- How to create and sustain a positive mental attitude
- How to motivate others, especially during tough times
- How to replace fear and anger and replace it with confidence and optimism
- How to generate a greater sense of energy
- How to give positive feedback
- How to help people recover after a setback
- How to help people cope with change
- How to help people welcome change and advocate for continuous improvement
- How to put your new team leader skills into practice
A selection of food which is available on our open courses - varies per venue
Book Now - Open Training Course Pricing and Availability
The Team Leader open training course costs only £875 +VAT per delegate.
For this price we provide:
- Two full days of quality training
- 12 trainer-led hours, additional 2-3 via post-course portal independent learning
- Tea, coffee and cakes
- Lunch
- Full colour course handbook
- Written action plan
- Certificate
- Training articles and newsletters
- Access to additional free training material after the course
Plus, optional 3 months free telephone coaching
To answer any on-going questions, you will can receive email and telephone support from your trainer after you have attended the course. Whilst you are implementing what you have learned we will be there to help you if you need us for advice, guidance and coaching.
Next Open Course Dates
This course has made me think of my management training skills in a different way and has given me a great formula to achieve company goals. The trainer's presentation was great and it was very easy to understand and take in.
In-House Training Course Pricing and Proposal
This course is also available from just £1,950 +VAT per day as a bespoke in-house group training course in the UK and worldwide.
It has been designed to provide a similar experience to our open courses, however we can tailor the content to fit your specific needs. In-House Group training costs from just £1,950 +VAT per day (international training price varies). Plus, hotel accommodation for trainer if necessary. (Premier Inn type: not the Hilton!)
This price includes:
- Quality training delivered by an experienced trainer
- Full days training
- Full colour course handbook
- Preparation work
- Travel costs and time
- Written action plan to take away
- Access to our post course portal
- Access to our on-line leadership and management decision matrix templates and tools
- Plus three months FREE telephone coaching to answer any on-going questions
Contact Us Today
Please call us on +44 (0)20 3856 3037 to discuss your requirements for the in-house training course.
If you want to know more about any other Management Training Courses, or their suitability for you or a colleague, call us on +44 (0)20 3856 3037.
The course was clear and articulate. Covering difficult topics effectively. Broken down into easy to digest points. Writing salient points at the back. Trainer's presentation was entertaining and informative. Gezz kept the pace of information, whilst ensuring it was understood, finding meaningful ways to relate the information.
Team Leader Training - Day One - Morning
What is the purpose of Team Leader training?
The purpose of this Team Leader training is equip you with a set of techniques and communication skills, that will allow you to be more successful in your role as a team leader.
In order to be successful, you must master the following six team leader skills:
- Clarity of purpose - goal focus
- Clear communication and accurate language
- Time management and delegating skills
- Rational conflict management skills
- How to inspire and motivate yourself (personal management)
- How to inspire and motivate other people (leadership qualities)
Goal focus for Team Leaders
Success means the achievement of a goal. Therefore, a clear goal focus is the most important quality of the successful Team Leader.
How Team Leaders can communicate the goal
The goal must be clearly communicated to every member of the team, so that everyone understands what is required.
Any ambiguity, or misunderstandings, will cause confusion and error. Therefore, Team Leaders must master the skill of accurate language.
How Team Leaders should use SMART targets
Ask eight questions that relate to your goals and how you can achieve them.
SMART targets suggest the following eight questions:
- What is the goal you need to achieve?
- How do you specify that goal using numbers?
- How do you specify that goal using words?
- How would you measure progress?
- What abilities do you need to improve?
- What resources do you need to acquire?
- What is the time limit?
- Is that limit reasonable or over-optimistic?
Exercise: Develop your skills by practicing with a real-life example.
How Team Leaders can make the right impression
Every day, you leave impressions in the minds of other people.
How do you want to be perceived by the people in your team?
What impression do you want to leave?
What team leader and personal qualities do you want to be known for?
Exercise: Develop your skills by doing a practical example of "Impression management".
Clarity of Purpose is the starting point of all achievement.
How the Team Leader should use humour at work
A good sense of humour is important.
How can humour work add value to yourself and the rest of the team?
How have you seen the mis-use of humour cause problems at work?
The correct and incorrect use of humour in the workplace.
Exercise: Develop your skills by practicing with real-life examples.
Clear and accurate communication for Team Leaders
Team leaders must know how to communicate their message with clarity and accuracy. There should be minimal chance of misunderstanding, based upon an ambiguous instruction.
Team Leaders must not give any vague instructions. They must be able to define their message and always be able to explain precisely what they mean.
Exercises: Develop your skills by practicing a real-life example.
Team Leaders should give only affirmative instructions
Affirmative instructions means talking about what you CAN do, ie the can-do portion of the job.
Negative instructions means talking about what you CANNOT or WON’T do, ie the NO-CAN-DO portion of the job.
Team Leaders must talk about the can-do portion of the job.
Practice exercises in turning the conversation from the negative to the affirmative.
The use of embedded commands by Team Leaders
We influence each other by the way we speak. Sadly, some people emit too many negative vibes. For example, the phrase: “Don’t worry” is a suggestion to worry.
Good Team Leaders are conscious of using only affirmative language.
Exercise: Develop your skills by practicing with examples.
A selection of food which is available on our open courses - varies per venue
Team Leader Training - Day One - Afternoon
Conflict Management Training for Team Leaders
Use reason to resolve conflict, not avoidance nor high emotion.
Not everyone follows the plan, therefore conflict is inevitable. Sometimes there can be positive aspects to conflict, but only if it is handled correctly.
Use logic to resolve conflict; not anger, upset or too much emotion
As a Team Leader, how you handle conflict is important. You need to know exactly how to:
- Use logic to resolve conflict; not anger, upset or too much emotion
- Resolve a conflict quickly; before it escalates into something more damaging
- When you should compromise, and when NOT to compromise
Team Leader conflict management skills
Never attack a person's character. If you attack their character, you will trigger a negative emotional response. You will learn how to verbalise conflict messages correctly.
Be more factual, objective and specific, try not to become emotional and opinionated.
Learn the difference between objective and subjective language. When in conflict, use only objective language.
Tell them precisely what is wrong, in non-emotional, factual terms.
Suggest a way out of the conflict situation. Suggest a corrective action.
Distinguish between reasons and excuses for not doing something: have a different policy for each.
Know when to give ground and compromise and when to NOT compromise.
Exercise: Develop your skills by practicing real-life conflict examples.
Always finish on a positive note
Training course content was very useful in putting logical structures around common problems and ways of thinking. Good balance of verbal and visual material. Good delegate interaction without pressure. Trainer's presentation was very engaging with infectious energy and just the right amount of humour.
Team Leader Training - Day Two - Morning
Team Leader time-management skills
Time management is the art of making the maximum progress in the minimum time and effort.
Time management is about organising yourself and your team, so that they are always doing the right things, in the correct order.
Time managers do not necessarily do the easiest things first.
Time managers do the most valuable things, in the most logical order.
Team Leaders use "Task deadline" and "Task value" as key indicators
Team Leaders do things in the right order:
- Q1 Crisis: High value, late work
- Q2 Productive: High value, preparation, prevention and planning
- Q3 Busy: Low-value busy-work
- Q4 Fruitless: Waste of time activity. Gossip
Distinguish between being "Busy" and being "Productive".
The Team Leaders most hated enemy is the “busy but non-productive day”.
Have you ever had one?
Time Wasters
Team Leaders do battle with these three-time wasters: Self; Others; Systems (SOS).
- Your own bad habits: How you mess-up your time management
- Other people: How other people mess up your day
- Poor systems: inefficient systems within your organisation
How to limit the damage done by SOS.
Time Tips for Team Leaders
Our time management questionnaire will discover exactly how you could improve your time management.
Team Leader Delegation Skills
Delegation is the art of entrusting a task to another.
Reasons to delegate.
How to delegate a task.
The common errors to avoid.
Prioritisation skills for Team Leaders
You can’t do everything simultaneously, therefore you must prioritise.
Prioritisation is the science of putting things into the correct order.
Manage your priorities by means of a decision matrix.
The power of an idea lies in its application.
Decision matrices for Team Leaders
Decisions fall into the following six categories; each type has its own decision matrix.
- Prioritisation by value
- Prioritisation by logical sequence
- Yes or No binary decision
- Which one, or what kind?
- Problem - cause – solution
- Problem – implication – counter-measure
The advantages of using a structured approach to decision making.
How Team Leaders can manage interruptions
Manage interruptions by means of the 80-20 principle.
The 80-20 principle suggests that 80% of the value of their message, is contained in only 20% of the content.
Your task is to discover the 20% of their message that contains all of the value.
Interrupt the interrupter.
Emails: How to best manage them
We will analyse how you can best manage the situation - Emails can be a distraction. How to minimise the problem.
A selection of food which is available on our open courses - varies per venue
Team Leader Training - Day Two - Afternoon
Every problem contains the seed of an equivalent, or a greater benefit.
Your task is to find it.
Leadership Skills for Team Leaders
Emotional management.
Positive mental attitude.
Mindfulness.
The attitude of the team has a profound effect on the results the team is able to achieve.
The Team Leader’s role includes creating and sustaining a positive mental attitude, especially during tough times.
Positive mental attitude techniques
Improve your understanding of how you can affect the emotions of others and how to instil in them a more positive outlook.
Understanding the principles of Emotional intelligence (EQ).
Learn how to avoid accidently demotivating staff.
Team Leaders must master the skills of conversation control
How to manage the content of your conversations.
Team Leaders learn to apply the success formula
All successful action can be described by a simple five-part formula.
- Clear goal – Purpose
- Formulate your best plan in writing
- Take consistent action
- Gather and evaluate the feedback, both positive and negative
- Make progress by continually adapting and evolving the plan
Why Team Leaders should give properly worded feedback
The valuable role of constructive feedback.
How to ensure your negative feedback is seen as a constructive communication.
Team Leaders - Final Summary
How will this Team Leader management training course help you to get the best from yourself and others?
Personal action plan for Team Leaders.
A selection of food which is available on our open courses - varies per venue
Course content was good, digestable with memorable pieces of information that I can start to apply immediately. I liked the visuals. The trainer clearly articulated the method behind each idea. Good stories to relate to the business world.