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Feedback Training - Giving Effective Feedback Course - One Day

Learn practical tools that you can use in real-life situations. Feedback Training - Giving Effective Feedback
  • What is Feedback and why is it important?
  • How Feedback fits into the Continuous Improvement Cycle
  • How to give Positive and Negative Feedback
  • Self-Image Psychology: How to build people's confidence and motivation
  • How to offer "Constructive Criticism" (Negative Feedback)
  • How to set goals and gain their commitment to improve
  • Always finish on a positive - appreciate the good
Learn in a friendly and relaxed atmosphere with people who are facing similar situations as you.

The course content was very thorough and extremely useful. It made me think a lot more on how I can manage/lead my team better. The course handbook was great and very useful to take away, I will definitely revisit. The trainer's presentation was very clear and well presented. He kept interest throughout and the two days went quickly.

Customer Reviews

Feedback Training - Giving Effective Feedback - One Day Course Overview

Morning

  • What is feedback and why is it important?
  • How feedback fits into the continuous improvement cycle
  • What is the continuous improvement cycle? GOAL, plan, action, FEEDBACK, change
  • How to deliver negative feedback and give “constructive criticism”
  • Learn about “Self-image psychology”
  • To whom should you give feedback?
  • Under what circumstances should you give it?

Afternoon

  • How do I give feedback to my staff?
  • Where should you give feedback?
  • Who should be present (or who should NOT be present)?
  • The 10 rules for effective feedback
  • Proper praise and appreciation
  • How to set goals based upon recent feedback
  • How to gain their commitment to improve
  • Practice sessions. Active learning
  • Final actions plans

Effective Feedback Training - Morning

What is feedback and why is it important?

Feedback is information that relates the results of your recent actions to your intended goals.

Feedback tells you what progress is being made or not made.

Feedback is essential to progress.

Goal, Plan, Action, Feedback, Change

How feedback fits into the continuous improvement cycle

Feedback is part of a bigger thing called the continuous improvement cycle.

Continuous improvement cycle: GOAL, plan, action, FEEDBACK, change.

  1. The goal is the target.
  2. The plan is how you intend to achieve it.
  3. The action in the performance of the plan.
  4. The feedback is a measure of the performance in relation to progress towards the goal.
  5. The changes are the improvements that need to be made in order to ensure progress towards the goal.

How to deliver negative feedback and give “constructive criticism”

Negative feedback is a recognition of where the performance is either:

  • No progress; stagnation
  • Regress; going backwards

Learn about “Self-image psychology”

The self-image is the way people think about themselves.

A person's behaviour is governed by their self-image.

Therefore, it is important to NEVER attack a person’s self-image.

It is vital to preserve the person’s self-image whilst giving negative feedback.

Effective Feedback Training - Afternoon

Progress

To whom should you give feedback?

Who needs your feedback?

Who does not need it?

Under what circumstances should you give it?

When and where you should deliver your message.

Who should be present (or who should NOT be present)?

Should feedback be in private or public?

The 10 rules for effective feedback

All the rules for effective feedback on a single page.

How to deliver negative feedback fairly and effectively

Proper praise and appreciation

Social motivators.

Money is not the only reason people go to work.

They also need appreciation for a job well done.

The link between positive reinforcement and improved performance.

The 8 Part SMART method for setting goals

How feedback informs the next set of development goals.

How to gain their commitment to improve

Pleasure-pain theory of motivation.

  • Talk about the negative consequences of not making progress
  • Talk about pleasurable consequences of making progress

Practice sessions. Active learning.

Final actions plans

The course was very educational. Lots of information with clear objectives. I liked the course handbook as I can digest at home. The trainer presented very well, with good humour. Very clear views on positive attitude and time management.

Customer Reviews

In-House Training Course Pricing and Proposal

This course is available from just £1,950 +VAT per day as a bespoke in-house group training course in the UK and worldwide.

It has been designed to provide a similar experience to our open courses, however we can tailor the content to fit your specific needs. In-House Group training costs from just £1,950 +VAT per day (international training price varies). Plus, hotel accommodation for trainer if necessary. (Premier Inn type: not the Hilton!)

This price includes:

  • Quality training delivered by an experienced trainer
  • Full days training
  • Full colour course handbook
  • Preparation work
  • Travel costs and time
  • Written action plan to take away
  • Access to our post course portal
  • Access to our on-line leadership and management decision matrix templates and tools
  • Plus three months FREE telephone coaching to answer any on-going questions

Contact Us Today

Please call us on +44 (0)20 3856 3037 to discuss your requirements for the in-house training course.

If you want to know more about any other Management Training Courses, or their suitability for you or a colleague, call us on +44 (0)20 3856 3037.

The Course Training Method

The training method follows this general pattern - the training is very interactive and interesting:

  1. The trainer gives a clear explanation of the point in question with specific examples.
  2. Then, the delegates practice by doing an exercise with each other.
  3. The delegates practice by doing an exercise with the trainer.
  4. All points are supported with full written notes to take away.
  5. Delegates are asked to write down an associated action, for each point made.
    (At the end of the day, we have about twenty such actions, from which the delegates choose six which are the most personally meaningful).

Note: we do not believe in placing people in any situation of embarrassment by demanding that they 'perform' in front of the whole group. So you can relax: come on this course and be at ease; ready to learn new skills!

After the course, how can you keep the training-momentum going?

We understand that it is important to keep the momentum of the training going, in the weeks after the course. The ideas and methods that you learnt during the course need to be implemented, not just for the two weeks after the course, but for all time!

In order to make that happen, we will give you continued, on-going support after the training course has finished.

  • PDF download of the training handbook
  • Newsletters containing training blogs and articles, which will provide you with ongoing training and good ideas, whenever you need them.
  • Fun questionnaires that are designed to tease out your strengths and weaknesses and then give you ideas as to how you might improve your performance.
  • Decision matrices that will allow you to make decisions and prioritise tasks into the correct order.
  • Summary diagrams and mind maps from the course.
  • Conflict scripts that give you examples of how the conflict method can be used, in real life situations.
  • Free eBook the effective leader manager.

Other Popular Courses

You may be interested in one of our other popular courses:

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  • Personal Development Training - Two Day Course
    This personal development course will help you extend your professional skills in relation to communication, goal achievement, planning and prioritising, as well as handling difficult people and achieving a positive mental attitude. Improve your career prospects and develop your personal confidence with this CPD and ILM accredited training.
  • Conflict Management Training - One Day Course
    Is it true that some people in your organisation do not manage conflict very well? Instead, do they sometimes mis-manage conflict and make the situation worse? Conflict in your team is inevitable and could even be beneficial, but ONLY IF it is managed according to correct principles.
  • Communication Skills Training - One Day Course
    Are you as confident in your powers of communication, as you would really like to be? Clear and confident communication will help you improve the performance of your whole team. When you return from this fabulous course, you will feel more clear, confident and persuasive.
  • Time Management Training - One Day Course
    Do you have days when you're busy but not productive? Overwhelmed by the sheer volume of work? If so, then our training course in time management will give you practical techniques and tools. Learn to plan, prepare and delegate, avoid procrastination and time stealers. Become more productive and less stressed by learning effective time management.

The course was well structured and it opened my eyes to the potential causes of failure, within both the company projects and my personal projects. It also taught me things that I will definitely apply to make myself and my team way more productive! The Trainer was very personable, and did well keeping the group engaged and the content interesting.

Customer Reviews

Effective Feedback Training Course Summary

Many people want to know how to give feedback to team members

The purpose of this training is to help you to improve the performance of your teams, by learning how to give colleagues well-constructed, well-timed and properly worded feedback and how to agree well-constructed goals for their future development.

Why is feedback important in the workplace?

Feedback is a key concept in performance management

Feedback is information which relates to the results of your recent actions to your goals.

Feedback comes in two main types, positive and negative feedback.

Anyone can give positive feedback and praise because, it is easy to receive praise.

But it is NOT easy to give properly-worded and well-structured negative feedback, because not many people like their performance to be critiqued. So, your team need to know, how to deliver negative feedback fairly and effectively

What is an example of negative feedback?

Feedback Message Delivery - Too Hard, Exactly Right, Too Soft

In relation to the delivery of negative feedback, managers may:

  • “Come on too strong” and sound very much like a sergeant major, which is a trait we do NOT want.
  • Not come on strong enough and be lacking in assertiveness, which we also do NOT want.
  • Find the “middle ground between the two extremes”. To deliver a properly worded message, in a positive way and thus achieve the goal of improved performance and productivity. This is what we do want.

There may be people in your group who may occasionally speak too harshly, and there are others that show a tendency to be too soft, or too inconsistent with their methods of giving feedback and performance management.

Consequently, there is a reduction in overall performance.

Feedback is essential to progress, so we must know and apply the Principles of giving effective feedback

How to give and receive feedback and set goals based upon the feedback.