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Feedback Training - Giving Effective Feedback

Feedback Training - Giving Effective Feedback Course - 1 Day

All managers need to give effective feedback to colleagues, both up and down the hierarchy.

Feedback is information that reveals the results of recent actions, by reference to the goal. We are always making progress towards the goal; or failing to make progress or going backwards. Everyone needs feedback because everyone needs to know how well they are doing.

But not everyone wants to hear negative feedback, and not everyone is skilled at delivering it.

This course teaches what feedback is, why it is important, how to communicate it and what to do with it, when you have it.

Available as a Live Online Webinar or In - House

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Feedback - Giving Effective Feedback Training Availability, Pricing and Course Dates

If you have any questions, please phone us (020 3856 3037) or send us a message.

Live Online Virtual Training

£400+VAT per delegate
  • Live Online Feedback - Giving Effective Feedback Virtual Training delivered via Zoom or Microsoft Teams
  • Easy to join - all you need is a laptop or tablet with a Webcam
  • Learn the same skills as a face-to-face session, but from the comfort of your own home (or office!)

Bespoke Training (In-House or Live Online)

£2,150+VAT per training day
(International Price Varies)

In-House training has been designed to provide a similar experience to our open courses, however we can tailor the content to fit your specific needs.

Plus, hotel accommodation for trainer if needed (Premier Inn type: not the Hilton!)

We are able to train in your timezone.

All our training includes:

  • A full day of quality training, delivered by an experienced trainer
  • Total of 6 CPD training hours (9am - 4.30pm), plus an additional 2-3 via post-course online independent learning.
  • Full digital interactive course notes
  • Training certificate
  • Access to additional free training material after the course via our post-course portal
  • 3 months free telephone coaching: Whilst you are implementing what you have learned, if you need to, you can contact us for support and guidance

What is feedback training? – Giving effective feedback course

Everyone needs feedback. Feedback is valuable information that tells people how well they are doing, with respect to their goals. Feedback comes in two kinds: positive and negative. Nearly everyone likes to hear positive feedback, but most people do not like to hear negative feedback. The problem is made worse by the fact that most managers’ delivery of negative feedback is often clumsy and poorly worded, which makes their feedback sound like being told off, or insulted.

In order for feedback to fulfil its purpose of being perceived as valuable information, managers need to communicate it in a proper way.

This course teaches managers how to effectively communicate feedback.

Contact Us Today

If you want to know more about this course, or any other Management Training Courses, or their suitability for you or a colleague, call us on 020 3856 3037 or make an enquiry online.

Customer Reviews

4.9/5 Our Feedback - Giving Effective Feedback Course is rated based on 523 reviews. More Customer Reviews >
The course content was extremely applicable to my job and life. It allows you to re-evaluate your thought processes. The trainer's presentation flowed and was systematic without being robotic and rigid. Was extremely clear, thorough and timely. ... [Read More]
Great variety of topics and modules covered. Manuals very helpful and easy to follow. Trainer presentation was very good.

Feedback Training - Giving Effective Feedback Course Overview

Feedback is information that relates to the results of recent actions, relative to goals. We discuss how feedback is related to goal setting. We discuss who needs feedback? Who gives it? How do people emotionally respond to feedback?

Why is feedback important? What happens if you do not know how well you are doing, relative to your goals?

How does feedback relate to the continuous improvement cycle? Feedback is not an isolated concept; it is part of a larger model called the continuous improvement cycle: Goal, Plan, Action, FEEDBACK, Change.

How to deliver negative feedback (constructive criticism). The biggest problem is how to deliver negative feedback, in ways which will be perceived as valuable information, and not be regarded as failure, or an insult, or as being told off. We will thoroughly cover this issue since it is the hardest and most important aspect of feedback.

How, why, and when to give positive feedback (appreciation and praise). Most people like to hear positive feedback, but poor managers do not to give it, on the premise that people are paid for their work, and therefore should not need motivating by praise or appreciation. It is interesting to note that not everyone likes public praise. So, managers must be sensitive to the needs of individuals.

How to encourage people to go beyond their best. The most interesting form of feedback is positive feedback, which communicates, “You are doing really well, but you could do even better!”. This type of feedback can go well or badly, depending on how it is worded. You must avoid this type of feedback sounding like, “No matter how well you perform, it will never be good enough”.
We will show you how to avoid this issue and use feedback to inspire continuous improvement.

Goal setting. At the end of every feedback session, there should be a goal setting / planning session, which sets out the adaptive changes we need to make, in relation to the recent feedback results.

Feedback informs the next improvements (changes) in the goal, or plan or implementation of the plan. Then feedback fulfils its purpose of facilitating continuous improvement.

Learning Outcomes:

  • What is feedback and why is it important?
  • How feedback fits into the Continuous Improvement Cycle
  • How to give positive and negative feedback
  • Self-Image psychology: How to build people's confidence and motivation
  • How to offer constructive criticism (negative feedback)
  • How to set goals and gain their commitment to improve
  • Always finish on a positive - appreciate the good

Feedback Training - Giving Effective Feedback Course Details

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Afternoon Session

Register for an Online Training Session

We offer online training webinars via Zoom and Microsoft Teams, please choose one of the sessions below to start your registration process:

1 full day training (9am - 4.30pm) - only £400+VAT per delegate

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