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Feedback Training - Giving Effective Feedback Course - One Day

Learn practical tools that you can use in real-life situations. Feedback Training - Giving Effective Feedback
  • What is Feedback and why is it important?
  • How Feedback fits into the Continuous Improvement Cycle
  • How to give Positive and Negative Feedback
  • Self-Image Psychology: How to build people's confidence and motivation
  • How to offer "Constructive Criticism" (Negative Feedback)
  • How to set goals and gain their commitment to improve
  • Always finish on a positive - appreciate the good
Learn in a friendly and relaxed atmosphere with people who are facing similar situations as you.

Training course contained a very wide slice of all things which I come across on a day-to-day basis. There is a very good balance between theory and practice. The trainer delivered the course content in a way which was capturing and thought-provoking.

Customer Reviews

Feedback Training - Giving Effective Feedback - One Day Course Overview

Morning

  • What is feedback and why is it important?
  • How feedback fits into the continuous improvement cycle
  • What is the continuous improvement cycle? GOAL, plan, action, FEEDBACK, change
  • How to deliver negative feedback and give “constructive criticism”
  • Learn about “Self-image psychology”
  • To whom should you give feedback?
  • Under what circumstances should you give it?

Afternoon

  • How do I give feedback to my staff?
  • Where should you give feedback?
  • Who should be present (or who should NOT be present)?
  • The 10 rules for effective feedback
  • Proper praise and appreciation
  • How to set goals based upon recent feedback
  • How to gain their commitment to improve
  • Practice sessions. Active learning
  • Final actions plans

Effective Feedback Training - Morning

What is feedback and why is it important?

Feedback is information that relates the results of your recent actions to your intended goals.

Feedback tells you what progress is being made or not made.

Feedback is essential to progress.

Goal, Plan, Action, Feedback, Change

How feedback fits into the continuous improvement cycle

Feedback is part of a bigger thing called the continuous improvement cycle.

Continuous improvement cycle: GOAL, plan, action, FEEDBACK, change.

  1. The goal is the target.
  2. The plan is how you intend to achieve it.
  3. The action in the performance of the plan.
  4. The feedback is a measure of the performance in relation to progress towards the goal.
  5. The changes are the improvements that need to be made in order to ensure progress towards the goal.

How to deliver negative feedback and give “constructive criticism”

Negative feedback is a recognition of where the performance is either:

  • No progress; stagnation
  • Regress; going backwards

Learn about “Self-image psychology”

The self-image is the way people think about themselves.

A person's behaviour is governed by their self-image.

Therefore, it is important to NEVER attack a person’s self-image.

It is vital to preserve the person’s self-image whilst giving negative feedback.

Effective Feedback Training - Afternoon

Progress

To whom should you give feedback?

Who needs your feedback?

Who does not need it?

Under what circumstances should you give it?

When and where you should deliver your message.

Who should be present (or who should NOT be present)?

Should feedback be in private or public?

The 10 rules for effective feedback

All the rules for effective feedback on a single page.

How to deliver negative feedback fairly and effectively

Proper praise and appreciation

Social motivators.

Money is not the only reason people go to work.

They also need appreciation for a job well done.

The link between positive reinforcement and improved performance.

The 8 Part SMART method for setting goals

How feedback informs the next set of development goals.

How to gain their commitment to improve

Pleasure-pain theory of motivation.

  • Talk about the negative consequences of not making progress
  • Talk about pleasurable consequences of making progress

Practice sessions. Active learning.

Final actions plans

I found the conflict management tools, wrong box/right box, very helpful. As was delegation and time management. It is helpful to reinforce these things and stops you just acting to type (which sometimes isn't the right course of action). The trainer kept things moving with good momentum, energy and examples. I always find examples helpful and it was good to give delegates time to share their own examples/ideas too.

Customer Reviews

In-House Training Course Pricing and Proposal

This course is available from just £1,950 +VAT per day as a bespoke in-house group training course in the UK and worldwide.

It has been designed to provide a similar experience to our open courses, however we can tailor the content to fit your specific needs. In-House Group training costs from just £1,950 +VAT per day (international training price varies). Plus, hotel accommodation for trainer if necessary. (Premier Inn type: not the Hilton!)

This price includes:

  • Quality training delivered by an experienced trainer
  • Full days training
  • Full colour course handbook
  • Preparation work
  • Travel costs and time
  • Written action plan to take away
  • Access to our post course portal
  • Access to our on-line leadership and management decision matrix templates and tools
  • Plus three months FREE telephone coaching to answer any on-going questions

Contact Us Today

Please call us on +44 (0)20 3856 3037 to discuss your requirements for the in-house training course.

If you want to know more about any other Management Training Courses, or their suitability for you or a colleague, call us on +44 (0)20 3856 3037.

Course content was extremely useful, will help me develop in my new role, providing me with tools to deal with situations as they arise. The trainer's presentation was very good, each section explained thoroughly.

Customer Reviews

Effective Feedback Training Course Summary

Many people want to know how to give feedback to team members

The purpose of this training is to help you to improve the performance of your teams, by learning how to give colleagues well-constructed, well-timed and properly worded feedback and how to agree well-constructed goals for their future development.

Why is feedback important in the workplace?

Feedback is a key concept in performance management

Feedback is information which relates to the results of your recent actions to your goals.

Feedback comes in two main types, positive and negative feedback.

Anyone can give positive feedback and praise because, it is easy to receive praise.

But it is NOT easy to give properly-worded and well-structured negative feedback, because not many people like their performance to be critiqued. So, your team need to know, how to deliver negative feedback fairly and effectively

What is an example of negative feedback?

Feedback Message Delivery - Too Hard, Exactly Right, Too Soft

In relation to the delivery of negative feedback, managers may:

  • “Come on too strong” and sound very much like a sergeant major, which is a trait we do NOT want.
  • Not come on strong enough and be lacking in assertiveness, which we also do NOT want.
  • Find the “middle ground between the two extremes”. To deliver a properly worded message, in a positive way and thus achieve the goal of improved performance and productivity. This is what we do want.

There may be people in your group who may occasionally speak too harshly, and there are others that show a tendency to be too soft, or too inconsistent with their methods of giving feedback and performance management.

Consequently, there is a reduction in overall performance.

Feedback is essential to progress, so we must know and apply the Principles of giving effective feedback

How to give and receive feedback and set goals based upon the feedback.