Established, since 1997, leading UK based training provider.
Conflict Management Training

Online Conflict Management Training - 1 Day Live Webinar

Everyone needs to know how to handle conflict well. Some people mishandle conflict, which makes a bad situation worse.

This one-day live, online interactive Conflict Management training course will give you all the information, knowledge and skills you need to quickly resolve conflicts. You will learn how to rationalise conflict situations and how not to emotionalise them. The format is the same as our face-to-face sessions, but from the comfort of your home or office!

Our Conflict Management and Resolution training is ILM and CPD accredited.

The next Live Instructor-led Webinar, is starting in: Register Now
Also available as face-to-face training: Open Course or In - House

Live Online Interactive Learning via Webinars

Join our Live Online Conflict Management Training Webinars via Zoom or Teams.

Live Online Dates are currently available with 35% off.
1 full day training (9am - 4.30pm) - only £227.50+VAT per delegate (normal price: £350+VAT)

If you're booking online, use code WEB35 at stage three.

Please contact us if you have any questions.

Live Online Conflict Management and Resolution Training Webinar

How to get the best from any conflict situation. Be Clear in your use of lanague. Treat everyone reasonably. Maintain a positive attitude

We all need to resolve conflicts quickly and professionally. There are four ways people approach conflict, but only one is effective. Some people get angry, some get upset, others avoid conflict, but successful people resolve conflict by means of a rational approach.

This course is about resolving conflict according to a rational approach: that is by NOT getting angry/aggressive, NOT getting upset or stressed and NOT avoiding or evading conflict.

We use reason to resolve conflict. But what does that mean in terms of specific words, phrases, voice tones, and behaviours? How do you use these rational ideas in practice?

The purpose of this live online course is to show you the correct approach and teach you the necessary skills, so you will become confident in rational conflict resolution and management.

The next live online training session starts in: Register Now

Customer Reviews

4.1/5 Our Conflict Management Course is rated based on 33 reviews. More Customer Reviews >
I was very impressed with how the technology worked. The ability to see Chris whilst he was presenting and the interactive drawings were really engaging, particularly compared to the share-screen PowerPoint presentations just with someone talking over them that I have experienced in the past.
Training course content was excellent, very pertinent and relevant. I have had difficulties at work recently and I could relate the content to those issues and rather than avoid, I now have techniques to resolve conflict. The trainer was clear, ... [Read More]

Course Overview - Online Conflict Management Training

The course is delivered via either Zoom or Microsoft Teams. The session starts at 9am, with breaks at 11am, 1pm and 3pm. You will finish at 4.30pm.

The morning session focuses on managing conflicts based on “Conflicts of personality, ideas or opinions”.

We start the course by asking you to specify your learning objectives for the day, finding out what you want to be able to do better.

We will show you how to resolve conflicts caused by clashes of personalities, opinions or standards. This involves improving communication skills, so that you are always clearly understood.

Our aim is to eliminate conflicts based upon misunderstandings, error and confusion. We learn how to express ourselves clearly, logically, rationally and positively.

In the afternoon we focus on handling conflict based upon unacceptable behaviour.

How can you best correct and modify other people’s behaviour using only your words, voice and body language? We will develop a template that you can apply to any conflict situation, which will allow you to maximise your chances of obtaining commitment to a negotiated resolution, without fuss, fighting and anger, but with clarity, logic and positive emotions.

You will have the opportunity to practice what we discuss, so that by the time you finish this online interactive course, you will be an expert in Rational Conflict Management Skills (RCMS).

Learning Outcomes:

  • How to settle workplace conflict and quickly restore harmony
  • How to use reason and logic, rather than anger and emotion, when handling conflict
  • Be able to objectify the situation and quickly find solutions, without emotionalising
  • In conflict, know when to compromise and when to stand firm
  • Distinguish “reasons” from “excuses” and have a different policy for each
  • Use the correct level of assertiveness; the proper use of voice tones and body language.
  • How to use praise and appreciation to immediately reinforce any positive changes

Details and Pricing - Live Online Conflict Management Training Webinar

The Conflict Management open training course costs only £350 +VAT per delegate.
For this price we provide:

  • A full day of quality training via Zoom or Microsoft Teams
  • 6 additional 2-3 via post-course online independent learning
  • Interactive, digital full-colour course handbook, with written action plan
  • Training certificate
  • Access to additional free training material after the course
  • 3 months free telephone coaching: Whilst you are implementing what you have learned, if you need to, you can contact us for support and guidance

Register Now

Ready to join? You can register to attend this course online today.

If you want to know more about this course, or any other Management Training Courses, or their suitability for you or a colleague, call us on +44 (0)20 3856 3037 or make an enquiry online.

Register for an Online Training Session

We offer online training webinars via Zoom and Microsoft Teams, please choose one of the sessions below to start your registration process:

Live Online Dates are currently available with 35% off.
1 full day training (9am - 4.30pm) - only £227.50+VAT per delegate
(normal price: £350+VAT)

Online bookings, use code WEB35 at stage three.

Date Platform Cost Availability


26 August 2020Online via Teams£350 +VAT£350 +VAT


9 September 2020Online via Zoom£350 +VAT£350 +VAT

Online Conflict Management Training FAQs

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