Established, since 1997, leading UK based training provider.
Celebrating 25 years in business! CPD Member - The CPD Certification Service ilm Recognised Provider
Conflict Management Training

Online Conflict Management Training - 1 Day Live Webinar

Everyone needs to know how to handle conflict well. Some people mishandle conflict, which makes a bad situation worse.

This one-day live, online interactive Conflict Management training course will give you all the information, knowledge and skills you need to quickly resolve conflicts. You will learn how to rationalise conflict situations and how not to emotionalise them. The format is the same as our face-to-face sessions, but from the comfort of your home or office!

Our Conflict Management and Resolution training is ILM and CPD accredited.

The next Live Instructor-led Webinar, is starting in: Register Now
Also available as face-to-face training: Open Course or In - House

Background banner image for Conflict Management Training

Conflict Management Training Availability, Pricing and Course Dates

If you have any questions, please phone us (020 3856 3037) or send us a message.

Live Online Virtual Training

£350+VAT per delegate
  • Live Online Conflict Management Virtual Training delivered via Zoom or Microsoft Teams
  • Easy to join - all you need is a laptop or tablet with a Webcam
  • Learn the same skills as a face-to-face session, but from the comfort of your own home (or office!)

Open Course (Face-to-Face)

£475+VAT per delegate
(Early Bird Offers Available)
  • Delivered at venues around the UK
  • Open Course Timings are: 9am - 4.30pm
  • If you arrive earlier than 9am, there is coffee / tea waiting for you.

Bespoke Training (In-House or Live Online)

£2,150+VAT per training day
(International Price Varies)

In-House training has been designed to provide a similar experience to our open courses, however we can tailor the content to fit your specific needs.

Plus, travel and hotel accommodation for trainer if needed (Premier Inn type: not the Hilton!)

We are able to train in your timezone.

All our training includes:

  • A full day of quality training, delivered by an experienced trainer
  • CPD-endorsed training course: Total of 6 CPD training hours (9am - 4.30pm), plus an additional 2-3 via post-course online independent learning.
  • Full digital interactive course notes
  • Training certificate
  • Access to additional free training material after the course via our post-course portal
  • 3 months free telephone coaching: Whilst you are implementing what you have learned, if you need to, you can contact us for support and guidance

Live Online Conflict Management and Resolution Virtual Training

We all need to resolve conflicts quickly and professionally. There are four ways people approach conflict, but only one is effective. Some people get angry, some get upset, others avoid conflict, but successful people resolve conflict by means of a rational approach.

This course is about resolving conflict according to a rational approach: that is by NOT getting angry/aggressive, NOT getting upset or stressed and NOT avoiding or evading conflict.

We use reason to resolve conflict. But what does that mean in terms of specific words, phrases, voice tones, and behaviours? How do you use these rational ideas in practice?

The purpose of this live online course is to show you the correct approach and teach you the necessary skills, so you will become confident in rational conflict resolution and management.

The next live online training session starts in: Register Now

Contact Us Today

If you want to know more about this course, or any other Management Training Courses, or their suitability for you or a colleague, call us on 020 3856 3037 or make an enquiry online.

Customer Reviews

4.1/5 Our Conflict Management Course is rated based on 35 reviews. More Customer Reviews >
Even though the course was online, it was still really interactive. I now have some great tools to work with. Chris was terrific - engaging and discussing key points while also using the interactive whiteboard to illustrate key points. There was a good balance of slides, interactive whiteboard and discussion. I would recommend this course.
The training course content was relevant to my needs. Was able to apply the examples to my day job. Will help me be clear and define my approach to my project. The trainer's presentation was very engaging. Kept it interesting the whole day. Moti... [Read More]

Online Conflict Management Training Course Overview

The course is delivered via either Zoom or Microsoft Teams. The session starts at 9am, with breaks at 11am, 1pm and 3pm. You will finish at 4.30pm.

The morning session focuses on managing conflicts based on “Conflicts of personality, ideas or opinions”.

We start the course by asking you to specify your learning objectives for the day, finding out what you want to be able to do better.

We will show you how to resolve conflicts caused by clashes of personalities, opinions or standards. This involves improving communication skills, so that you are always clearly understood.

Our aim is to eliminate conflicts based upon misunderstandings, error and confusion. We learn how to express ourselves clearly, logically, rationally and positively.

In the afternoon we focus on handling conflict based upon unacceptable behaviour.

How can you best correct and modify other people’s behaviour using only your words, voice and body language? We will develop a template that you can apply to any conflict situation, which will allow you to maximise your chances of obtaining commitment to a negotiated resolution, without fuss, fighting and anger, but with clarity, logic and positive emotions.

You will have the opportunity to practice what we discuss, so that by the time you finish this online interactive course, you will be an expert in Rational Conflict Management Skills (RCMS).

Learning Outcomes:

  • How to settle workplace conflict and quickly restore harmony
  • How to use reason and logic, rather than anger and emotion, when handling conflict
  • Be able to objectify the situation and quickly find solutions, without emotionalising
  • In conflict, know when to compromise and when to stand firm
  • Distinguish “reasons” from “excuses” and have a different policy for each
  • Use the correct level of assertiveness; the proper use of voice tones and body language.
  • How to use praise and appreciation to immediately reinforce any positive changes

Register for an Online Training Session

We offer online training webinars via Zoom and Microsoft Teams, please choose one of the sessions below to start your registration process:

1 full day training (9am - 4.30pm - UK time - Convert) - only £350+VAT per delegate

Date Platform Cost Availability


6 August 2024Online via Teams£350 +VAT£350 +VAT


9 September 2024Online via Teams£350 +VAT£350 +VAT


8 October 2024Online via Teams£350 +VAT£350 +VAT


4 November 2024Online via Teams£310 +VAT£310 +VAT


12 December 2024Online via Teams£310 +VAT£310 +VAT

January 2025

28 January 2025Online via Teams£310 +VAT£310 +VAT

February 2025

24 February 2025Online via Teams£310 +VAT£310 +VAT

March 2025

26 March 2025Online via Teams£310 +VAT£310 +VAT

April 2025

28 April 2025Online via Teams£310 +VAT£310 +VAT

Online Conflict Management Training FAQs

Click a topic to read more about it.

Companies We've Trained

Related Articles from our Conflict Management and Handling Difficult People Blog

Fixing Bad Relationships At Work

2 April 2024 Fixing Bad Relationships at Work Thumbnail

When faced with resistance at work, it is important to remain clear, rational and positive. When you express negative emotions verbally, it is counterproductive. Avoid venting frustrations onto others by maintaining composure and positivity.

Continue Reading >

Is the Karpman Drama Triangle Good for Resolving Conflicts?

8 November 2022 Is the Karpman Drama Triangle Good for Resolving Conflicts? Thumbnail

The Karpman Drama Triangle represents a commonly used method to resolve conflicts, but is flawed and ineffective. This blog explains what should be used instead to resolve conflict.

Continue Reading >

Dealing With Conflicts of Interest Within a Team

28 June 2022 Dealing With Conflicts of Interest Within a Team Thumbnail

All employees should be working together to achieve the organisation's ultimate aim. Any conflicts of interest within teams must be resolved quickly. So what is the best method for dealing with conflicts within a team?

Continue Reading >

How to Deal With Difficult Employees

17 November 2021 How to Deal With Difficult Employees Thumbnail

Whether difficult employees disagree with our current plan, or their behaviour is challenging, they should be treated according to the principles of reason. We examine the steps that should be taken when dealing with difficult people.

Continue Reading >