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Conflict Management Training

Online Conflict Management Training - 1 Day Live Webinar

Everyone needs to know how to handle conflict well. Some people mishandle conflict, which makes a bad situation worse.

This one-day live, online interactive Conflict Management training course will give you all the information, knowledge and skills you need to quickly resolve conflicts. You will learn how to rationalise conflict situations and how not to emotionalise them. The format is the same as our face-to-face sessions, but from the comfort of your home or office!

Our Conflict Management and Resolution training is ILM and CPD accredited.

The next Live Instructor-led Webinar, is starting in: Register Now
Also available as face-to-face training: Open Course or In - House

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Conflict Management Training Availability, Pricing and Course Dates

If you have any questions, please phone us (020 3856 3037) or send us a message.

Live Online Virtual Training

£350+VAT per delegate
  • Live Online Conflict Management Virtual Training delivered via Zoom or Microsoft Teams
  • Easy to join - all you need is a laptop or tablet with a Webcam
  • Learn the same skills as a face-to-face session, but from the comfort of your own home (or office!)

Open Course (Face-to-Face)

£475+VAT per delegate
(Early Bird Offers Available)
  • Delivered at venues around the UK
  • Open Course Timings are: 9am - 4.30pm
  • If you arrive earlier than 9am, there is coffee / tea waiting for you.

Bespoke Training (In-House or Live Online)

£2,150+VAT per training day
(International Price Varies)

In-House training has been designed to provide a similar experience to our open courses, however we can tailor the content to fit your specific needs.

Plus, hotel accommodation for trainer if needed (Premier Inn type: not the Hilton!)

We are able to train in your timezone.

All our training includes:

  • A full day of quality training, delivered by an experienced trainer
  • CPD-endorsed training course: Total of 6 CPD training hours (9am - 4.30pm), plus an additional 2-3 via post-course online independent learning.
  • Full digital interactive course notes
  • Training certificate
  • Access to additional free training material after the course via our post-course portal
  • 3 months free telephone coaching: Whilst you are implementing what you have learned, if you need to, you can contact us for support and guidance

Live Online Conflict Management and Resolution Virtual Training

We all need to resolve conflicts quickly and professionally. There are four ways people approach conflict, but only one is effective. Some people get angry, some get upset, others avoid conflict, but successful people resolve conflict by means of a rational approach.

This course is about resolving conflict according to a rational approach: that is by NOT getting angry/aggressive, NOT getting upset or stressed and NOT avoiding or evading conflict.

We use reason to resolve conflict. But what does that mean in terms of specific words, phrases, voice tones, and behaviours? How do you use these rational ideas in practice?

The purpose of this live online course is to show you the correct approach and teach you the necessary skills, so you will become confident in rational conflict resolution and management.

The next live online training session starts in: Register Now

Contact Us Today

If you want to know more about this course, or any other Management Training Courses, or their suitability for you or a colleague, call us on 020 3856 3037 or make an enquiry online.

Customer Reviews

4.1/5 Our Conflict Management Course is rated based on 35 reviews. More Customer Reviews >
I was very impressed with how the technology worked. The ability to see Chris whilst he was presenting and the interactive drawings were really engaging, particularly compared to the share-screen PowerPoint presentations just with someone talking over them that I have experienced in the past.
The most beneficial part of this course was learning how I can better achieve my objectives and work to resolve conflicts. The trainer's presentation was excellent, great subject knowledge and ability to change course as questions were asked in ... [Read More]

Online Conflict Management Training Course Overview

The course is delivered via either Zoom or Microsoft Teams. The session starts at 9am, with breaks at 11am, 1pm and 3pm. You will finish at 4.30pm.

The morning session focuses on managing conflicts based on “Conflicts of personality, ideas or opinions”.

We start the course by asking you to specify your learning objectives for the day, finding out what you want to be able to do better.

We will show you how to resolve conflicts caused by clashes of personalities, opinions or standards. This involves improving communication skills, so that you are always clearly understood.

Our aim is to eliminate conflicts based upon misunderstandings, error and confusion. We learn how to express ourselves clearly, logically, rationally and positively.

In the afternoon we focus on handling conflict based upon unacceptable behaviour.

How can you best correct and modify other people’s behaviour using only your words, voice and body language? We will develop a template that you can apply to any conflict situation, which will allow you to maximise your chances of obtaining commitment to a negotiated resolution, without fuss, fighting and anger, but with clarity, logic and positive emotions.

You will have the opportunity to practice what we discuss, so that by the time you finish this online interactive course, you will be an expert in Rational Conflict Management Skills (RCMS).

Learning Outcomes:

  • How to settle workplace conflict and quickly restore harmony
  • How to use reason and logic, rather than anger and emotion, when handling conflict
  • Be able to objectify the situation and quickly find solutions, without emotionalising
  • In conflict, know when to compromise and when to stand firm
  • Distinguish “reasons” from “excuses” and have a different policy for each
  • Use the correct level of assertiveness; the proper use of voice tones and body language.
  • How to use praise and appreciation to immediately reinforce any positive changes

Register for an Online Training Session

We offer online training webinars via Zoom and Microsoft Teams, please choose one of the sessions below to start your registration process:

1 full day training (9am - 4.30pm - UK time - Convert) - only £350+VAT per delegate

Date Platform Cost Availability


9 October 2023Online via Teams£350 +VAT£350 +VAT


21 November 2023Online via Teams£350 +VAT£350 +VAT

January 2024

29 January 2024Online via Teams£310 +VAT£310 +VAT

February 2024

20 February 2024Online via Teams£310 +VAT£310 +VAT

March 2024

11 March 2024Online via Teams£310 +VAT£310 +VAT

April 2024

23 April 2024Online via Teams£310 +VAT£310 +VAT

June 2024

19 June 2024Online via Teams£310 +VAT£310 +VAT

July 2024

8 July 2024Online via Teams£310 +VAT£310 +VAT

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