Live Online Conflict Management and Resolution Virtual Training
We all need to resolve conflicts quickly and professionally. There are four ways people approach conflict, but only one is effective. Some people get angry, some get upset, others avoid conflict, but successful people resolve conflict by means of a rational approach.
This course is about resolving conflict according to a rational approach: that is by NOT getting angry/aggressive, NOT getting upset or stressed and NOT avoiding or evading conflict.
We use reason to resolve conflict. But what does that mean in terms of specific words, phrases, voice tones, and behaviours? How do you use these rational ideas in practice?
The purpose of this live online course is to show you the correct approach and teach you the necessary skills, so you will become confident in rational conflict resolution and management.
The next live online training session starts in: ➔ Register Now
Contact Us Today
If you want to know more about this course, or any other Management Training Courses, or their suitability for you or a colleague, call us on 020 3856 3037 or make an enquiry online.
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Conflict Management Training Availability, Pricing and Course Dates
If you have any questions, please phone us (020 3856 3037) or send us a message.
Live Online Virtual Training
- Live Online Conflict Management Virtual Training delivered via Zoom or Microsoft Teams
- Easy to join - all you need is a laptop or tablet with a Webcam
- Learn the same skills as a face-to-face session, but from the comfort of your own home (or office!)
Open Course (Face-to-Face)
(Early Bird Offers Available)
- Delivered at venues around the UK
- Open Course Timings are: 9am - 4.30pm
- If you arrive earlier than 9am, there is coffee / tea waiting for you.
Bespoke Training (In-House or Live Online)
(International Price Varies)
In-House training has been designed to provide a similar experience to our open courses, however we can tailor the content to fit your specific needs.
Plus, travel and hotel accommodation for trainer if needed (Premier Inn type: not the Hilton!)
We are able to train in your timezone.
All our training includes:
- A full day of quality training, delivered by an experienced trainer
- CPD-endorsed training course: Total of 6 CPD training hours (9am - 4.30pm), plus an additional 2-3 via post-course online independent learning.
- Full digital interactive course notes
- Training certificate
- Access to additional free training material after the course via our post-course portal
- 3 months free telephone coaching: Whilst you are implementing what you have learned, if you need to, you can contact us for support and guidance
Online Conflict Management Training Course Overview
The course is delivered via either Zoom or Microsoft Teams. The session starts at 9am, with breaks at 11am, 1pm and 3pm. You will finish at 4.30pm.
The morning session focuses on managing conflicts based on “Conflicts of personality, ideas or opinions”.
We start the course by asking you to specify your learning objectives for the day, finding out what you want to be able to do better.
We will show you how to resolve conflicts caused by clashes of personalities, opinions or standards. This involves improving communication skills, so that you are always clearly understood.
Our aim is to eliminate conflicts based upon misunderstandings, error and confusion. We learn how to express ourselves clearly, logically, rationally and positively.
In the afternoon we focus on handling conflict based upon unacceptable behaviour.
How can you best correct and modify other people’s behaviour using only your words, voice and body language? We will develop a template that you can apply to any conflict situation, which will allow you to maximise your chances of obtaining commitment to a negotiated resolution, without fuss, fighting and anger, but with clarity, logic and positive emotions.
You will have the opportunity to practice what we discuss, so that by the time you finish this online interactive course, you will be an expert in Rational Conflict Management Skills (RCMS).
Learning Outcomes:
- How to settle workplace conflict and quickly restore harmony
- How to use reason and logic, rather than anger and emotion, when handling conflict
- Be able to objectify the situation and quickly find solutions, without emotionalising
- In conflict, know when to compromise and when to stand firm
- Distinguish “reasons” from “excuses” and have a different policy for each
- Use the correct level of assertiveness; the proper use of voice tones and body language.
- How to use praise and appreciation to immediately reinforce any positive changes
Register for an Online Training Session
We offer online training webinars via Microsoft Teams, please choose one of the sessions below to start your registration process:
A full day of training (9am - 4.30pm - UK time - Convert) - only £350+VAT per delegate
| Date | Platform | Cost | Availability | |
|---|---|---|---|---|
October | ||||
| 27 October 2025 | Online via Teams | £350 +VAT | ||
November | ||||
| 24 November 2025 | Online via Teams | £350 +VAT | ||
January 2026 | ||||
| 27 January 2026 | Online via Teams | £310 +VAT | ||
March 2026 | ||||
| 16 March 2026 | Online via Teams | £310 +VAT | ||
April 2026 | ||||
| 21 April 2026 | Online via Teams | £310 +VAT | ||
June 2026 | ||||
| 4 June 2026 | Online via Teams | £310 +VAT | ||
July 2026 | ||||
| 7 July 2026 | Online via Teams | £310 +VAT | ||
August 2026 | ||||
| 4 August 2026 | Online via Teams | £310 +VAT | ||
September 2026 | ||||
| 14 September 2026 | Online via Teams | £310 +VAT | ||
November 2026 | ||||
| 3 November 2026 | Online via Teams | £310 +VAT | ||
December 2026 | ||||
| 14 December 2026 | Online via Teams | £310 +VAT | ||
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