People Management Skills Course -Two Day
- Get the best performance from other people
- Agree goals for the future
- Clear communication skills
- The right way to handle poor performance
- Planning, delegating and time management
- The effects of negative attitudes
- How to create and sustain a positive attitude
- Read Full Training Course Overview
About this People Management Skills Course
Developing better people skills is important because all organisations need to work for PEOPLE.
People management skills are important because we are all unique and different. If we are to achieve our shared goals, we need to be able to work together in a coordinated and harmonious way.
That is why developing good people management skills is so important.
This two-day people management skills training, is designed to help you to get the best performance from others by improving your communication skills, in specific ways.
This course covers the following seven areas of people management skills: Setting goals. Clear communication skills. Proper planning and delegation. Handling poor performance issues. Time management, delegation, and finally, creating a positive attitude in yourself and others.
You will love the effects this course will have on your people skills. You will feel more confident and you will get the best from others.
Reserve your place today on this informative course.
The course content was well presented and useful to the last page. Really impressed with the content, including all practical tasks, as well as the notes section. I admire the trainer's professional attitude towards the course. He is highly knowledgeable, passionate and very experienced.
People Management Skills - Two Day Course Overview
Day One - Morning
- How can you get the best performance from others?
- Develop specific people management skills
- Goal setting
- Positive v negative attitudes
- Proper use of humour
- Affirmative direction
Day One - Afternoon
- Performance management
- Objective language
- Handling negative emotions in yourself and others
- Gaining commitment to a higher standard
- Praise thanks and proper appreciation
- Summary and action plans
Day Two - Morning
- Productive work V busy work
- Time management skills
- Proper Prioritisation
- Prevention of avoidable error
- Delegation
- Manage people who would distract you
Day Two - Afternoon
- How attitudes in team affect the final result
- How to create and sustain positive attitude
- Conversation control
- Inspire a progressive success cycle
- How to give people proper feedback
- How will you benefit from this course?
Available Dates and Locations
Next Open Course Running tomorrow in London - Central, places available
Please note all our training courses include optional three months FREE telephone coaching to answer any on-going questions.
Course Timings: Start 09:00 - Finish 16:30. Lunch at 13:00, Tea Breaks at 11:00 and 15:00.
12 trainer-led hours, additional 2-3 via post-course portal independent learning
We currently offer training courses in: London, Manchester, Birmingham, Bristol, Maidstone, Scotland, Reading, Dublin, Ireland, Luton, Bedfordshire, Cambridge, Milton Keynes, Leeds, Gloucestershire
The course content was excellent and extensive, but well managed into easily digestible sections. Extremely practical and informative. The trainer's presentation was first class. His style and subject knowledge were brilliant.
People Management Skills Course Content
People Management Skills - Day One - AM
Introductions
The starting point of the course is this:
We all have an ongoing challenge.
We need to know the answer to the following question:
How can we get the best performance from ourselves and others?
We can do that only if we develop our people management skills.
We are here today to focus on how to develop people management skills.
Let’s do the people management skills questionnaire
What are your relative strengths and weaknesses.
Why are you here?
What do you want from this course?
We need to know how to...
Set and agree goals
People need to know what the goal is.
Without goals, there can be no plan, no organised action and no motivation.
Goals provide the basis for a plan, organised action and a high degree of motivation.
The first step to achieving a goal, is to set it.
How to set goals
An eight-step formula.
Goal setting workshop.
The proper use of humour.
How to use humour properly.
How to avoid the common problems caused by the misuse of humour.
The Smiling Assassin. The Social Bully. “Can’t you take a joke?”.
What you SHOULD laugh at.
And what you should NOT laugh at.
Positive mental attitude V negative.
What is the difference between optimism, criticism and pessimism?
How much of each type do you want in your team?
What is the right amount of optimism? Criticism? Is there a role for pessimism?
What are the effects of each?
How can you instil the correct amount of optimism?
Is there a legitimate role for criticism?
Is there a legitimate role for pessimism?
Affirmative directions
You need to get into the habit of giving only affirmative direction.
Negative directions, such as “DON’T PANIC!” puts into mind the very idea that you want the other person to put out of mind.
Negative directions cause confusion because saying “X is wrong” leaves completely unstated, what is right?
Exercise and practice turning negative directions into positive directions.
People Management Skills - Day One - PM
Performance management
Not everyone behaves in the way you want. So, you sometimes need to give people constructive criticism on their performance. The key word is constructive.
How to give constructive criticism
We will give you all the notes you need on how to give constructive, (Not destructive criticism) so that your feedback will feel more like help and less like an attack on their character.
Five specific examples for you to work through and develop your skills by doing.
Ensure that the last thing they hear from you, as they leave, is what you DO want.
Praise and appreciation
People skills include remembering to properly praise, appreciate and thank others for their efforts. Many people feel unappreciated; because their mangers forget to say the “few kind words” that make all the difference to how people feel.
It is crucial to NOT neglect to give a few kind words of encouragement, thanks, appreciation and praise.
Day One Summary
Personal action plans.
What have you learned and how will you benefit from it?
Close.
The course content was very relevant and well structured. Flowed extremely well from one topic to the next so that you were left with a coherent series of techniques to apply in both the workplace and wider life. The trainer's presentation was very engaging, well informed and inspiring. A friendly and approachable presenter, who was positive about areas people wanted to develop and focus on and did not make them feel uncomfortable for admitting these weaknesses.
People Management Skills - Day Two - AM
Question: How usefully do people spend their time at work?
We make the distinction between doing Busy work and doing Productive work.
In your place of work, are there any “busy but non-productive” people?
We identify the problem of “Busy but non-productive activity”, and we name the causes and write counter measures.
The three causes for being busy but non-productive are: S.O.S.
S.O.S. = Self. Others. Systems.
- Self: Our own bad habits
- Other people who take us off track
- Inefficient systems.
We figure out what we should do about each of them.
Do high value work first - minimise the 'trivial many'
The importance of prioritising.
Many people don’t prioritise their work properly. So, they tend to be reactive, rather than strategic. We will show you exactly HOW to prioritise people's work so they will benefit from doing the right things in the right order.
Personal development questionnaire.
We will do a personal development questionnaire where we will each discover two things that we need to work on, and two personal strengths to build-upon.
Delegate the right task to the right person.
We all need to gain the willing cooperation of other people, through the art of thoughtful delegation. We will show you how to delegate properly. (And we will discover the excuses people use to avoid delegating, such as, “Its quicker if I did everything myself”).
How to handle interruptions and distractions.
One of the most important people skills is to be able to get the maximum value from any conversation, in the minimum time, without causing offense to the listener.
We will show you ways to get the best from every conversation.
People Management Skills - Day Two - PM
If you push them too hard, they will push back.
How mental attitudes affect external results.
We will show you how mental attitudes tend to reflect themselves in external results.
If you think you’ll lose, you’re lost. If you think you’re outclassed, you are.
We will show how a strong mind-set acts as the starting point of all achievement.
Then we will go on to show you how to build the right mind-set by means of conversation control.
Conversation control
Whatever people talk about influences how they feel. You feel whatever you think about.
So, it is important to become fully conscious of the content of people’s conversation and to ensure that their conversation has good effects on the mind and mood.
Putting the same point in a different way. We need to notice the content of the conversation and to steer it away from destructive content.
We will show you how to do that.
The people management success cycle.
All successful people management is based on reiterating the same basic steps over and over. The steps are: Purpose, plan, action, feedback, change.
The direct opposite of the success cycle is the failure formula: Unclear purpose, Poor planning, Procrastination, (slow to respond), Insensitivity or Blindness to feedback, and Stubbornness; the refusal to change.
We will show you how to keep people succeeding by keeping them OFF the failure formula and ON the success cycle.
Ask the “8 success cycle questions” and the answers they give will keep them on the success formula cycle.
We will show you how to use the 8-success cycle questions.
Final summary and action planning.
How will you benefit from the training you today?
Course content was good, digestable with memorable pieces of information that I can start to apply immediately. I liked the visuals. The trainer clearly articulated the method behind each idea. Good stories to relate to the business world.
The Course Training Method
The training method follows this general pattern - the training is very interactive and interesting:
- The trainer gives a clear explanation of the point in question with specific examples.
- Then, the delegates practice by doing an exercise with each other.
- The delegates practice by doing an exercise with the trainer.
- All points are supported with full written notes to take away.
-
Delegates are asked to write down an associated action, for each point made.
(At the end of the day, we have about twenty such actions, from which the delegates choose six which are the most personally meaningful).
Note: we do not believe in placing people in any situation of embarrassment by demanding that they 'perform' in front of the whole group. So you can relax: come on this course and be at ease; ready to learn new skills!
Express an Interest
If you feel you would like to attend but cannot yet commit to a secured booking, you can express your interest here.
Open Training Course Pricing and Availability
You are able to book this course online today.
Next Open Course Running tomorrow in London - Central, places available
The open training course costs only £875 +VAT per delegate. For this price we provide:
- Two full days of quality training
- Tea, coffee and cakes
- Lunch
- Full colour course handbook
- Written action plan
- Certificate
- Training articles and newsletters
- Access to additional free training material* after the course
Plus, 3 months free telephone coaching
To answer any on-going questions, you will also receive email and telephone support from your trainer after you have attended the course. Whilst you are implementing what you have learned we will be there to help you if you need us for advice, guidance and coaching.
Course Timings
Start 09:00 - Finish 16:30.
Lunch at 13:00, Tea Breaks at 11:00 and 15:00.
12 trainer-led hours, additional 2-3 via post-course portal independent learning.
After the course, how can you keep the training-momentum going?
We understand that it is important to keep the momentum of the training going, in the weeks after the course. The ideas and methods that you learnt during the course need to be implemented, not just for the two weeks after the course, but for all time!
In order to make that happen, we will give you continued, on-going support after the training course has finished.
* This support comes in the form of...
- PDF download of the training handbook
- Newsletters containing training blogs and articles, which will provide you with ongoing training and good ideas, whenever you need them.
- Fun questionnaires that are designed to tease out your strengths and weaknesses and then give you ideas as to how you might improve your performance.
- Decision matrices that will allow you to make decisions and prioritise tasks into the correct order.
- Summary diagrams and mind maps from the course.
- Conflict scripts that give you examples of how the conflict method can be used, in real life situations.
- Free eBook the effective leader manager.
All Open Course Dates and Locations
| Date | Area | Location | Cost | Availability |
|---|---|---|---|---|
November | ||||
| 14 - 15 November 2018 | London - Central | London etc. venues, London - Central (W2 2EA) | £875 +VAT | |
| 19 - 20 November 2018 | Leeds City | Leeds Double Tree, Leeds City (LS1 4BR) | £875 +VAT | |
| 28 - 29 November 2018 | Reading | Reading Crowne Plaza, Reading (RG1 8BD) | £875 +VAT | |
December | ||||
| 5 - 6 December 2018 | Manchester | Manchester Media City - Holiday Inn, Manchester (M50 2EQ) | £875 +VAT | |
| 10 - 11 December 2018 | London - Central | London etc. venues, London - Central (W2 2EA) | £875 +VAT | |
| 10 - 11 December 2018 | Birmingham | Birmingham etc. venues, Birmingham (B4 6TB) | £875 +VAT | |
January 2019 | ||||
| 21 - 22 January 2019 | London - Central | London etc. venues, London - Central (W2 2EA) | £875 +VAT | |
| 28 - 29 January 2019 | Luton | Luton Hilton Garden Inn, Luton (LU2 8DL) | £875 +VAT | |
| 30 - 31 January 2019 | Manchester City | Manchester etc. venues, Manchester City (M1 3HU) | £875 +VAT | |
February 2019 | ||||
| 4 - 5 February 2019 | Reading | Reading Crowne Plaza, Reading (RG1 8BD) | £875 +VAT | |
| 6 - 7 February 2019 | Leeds City | Leeds Double Tree, Leeds City (LS1 4BR) | £875 +VAT | |
| 13 - 14 February 2019 | Birmingham | Birmingham etc. venues, Birmingham (B4 6TB) | £775 +VAT | |
| 27 - 28 February 2019 | London - Central | London etc. venues, London - Central (W2 2EA) | £775 +VAT | |
March 2019 | ||||
| 4 - 5 March 2019 | Dublin, Ireland | Dublin The Gresham, Dublin, Ireland (D01 C3W7) | £775 +VAT | |
| 11 - 12 March 2019 | Manchester | Manchester Media City - Holiday Inn, Manchester (M50 2EQ) | £775 +VAT | |
| 13 - 14 March 2019 | Luton | Luton Hilton Garden Inn, Luton (LU2 8DL) | £775 +VAT | |
| 20 - 21 March 2019 | Birmingham | Birmingham etc. venues, Birmingham (B4 6TB) | £775 +VAT | |
| 25 - 26 March 2019 | London - Central | London etc. venues, London - Central (W2 2EA) | £775 +VAT | |
This course will be delivered by a trainer from the Corporate Coach Group, at the venues listed above. Select a location above to start booking.
In-House Training Course Pricing and Proposal
This course is also available from just £1,950 +VAT per day as a bespoke in-house group training course in the UK and worldwide.
It has been designed to provide a similar experience to our open courses, however we can tailor the content to fit your specific needs. In-House Group training costs from just £1,950 +VAT per day for up to 20 delegates (international training price varies). Plus, hotel accommodation for trainer if necessary. (Premier Inn type: not the Hilton!)
This price includes:
- Quality training delivered by an experienced trainer
- Full colour course handbook
- Personal written action plans
- Access to additional free training material after the course
- Three months free telephone coaching
Contact Us Today
Please call us on +44 (0)20 3856 3037 to discuss your requirements for the in-house training course.
If you want to know more about any other Management Training Courses, or their suitability for you or a colleague, call us on +44 (0)20 3856 3037.
Email your Manager
If you are reading this page with the intention of attending the course, then you may need to 'put forward a case' to a manager who makes the final decision.
So, you may find it beneficial to give your manager this document, which will give all the information needed to make the right decision.
To do this, please enter the manager's email address below and.. take me to your leader!
* Just so you know, we'll add your details to our records.
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