People Management Skills Course - Two Day

About this People Management Skills Course

Developing better people skills is important because all organisations need to work for PEOPLE.
People management skills are important because we are all unique individuals with our own ways of expressing ourselves, and so other people sometimes seem incomprehensible.
That is why people management skills are important.

This two-day people management skills training, is designed to help you to get the best performance from others by improving your communication skills, in specific ways.

This people management skills course, covers the following seven main areas: Goal setting. Accurate communication. Effective time management and delegation. Handling performance issues. Time management delegation, prioritisation; and finally, creating an optimistic and professional work ethic in yourself and others.

You will love the affects this course will have on your people skills. You will feel more confident and you will get the best from others.

Reserve your place on this popular course today.

People Management Skills - Two Day Course Overview

Available Dates and Locations

Next Open Course Starts in 12 days, Manchester, places available Book Now >

Please note all our training courses include optional three months FREE telephone coaching to answer any on-going questions.

Course Timings: Start 09:00 - Finish 16:30. Lunch at 13:00, Tea Breaks at 11:00 and 15:00.
12 trainer-led hours, additional 2-3 via post-course portal independent learning

We currently offer training courses in: London, Manchester, Birmingham, Bristol, Maidstone, Kent, Glasgow, Scotland, Leeds, Gloucestershire

People Management Skills Course Content

People Management Skills - Day One - AM

Introductions

The starting point of the course is this:
We all have an ongoing challenge.
We need to know the answer to the following question:

How can we get the best performance from ourselves and others?

We can do that only if we develop our people management skills.
We are here today to focus on how to develop people management skills.

Let’s do the people management skills questionnaire

What are your relative strengths and weaknesses.
Why are you here?
What do you want from this course?

We need to know how to...

Set and agree goals

People need to know what the goal is.
Without goals, there can be no plan, no organised action and no motivation.
Goals provide the basis for a plan, organised action and a high degree of motivation.

The first step to achieving a goal, is to set it.

How to set goals

An eight-step formula.
Goal setting workshop.

The proper use of humour.

How to use humour properly.
How to avoid the common problems caused by the misuse of humour.
The Smiling Assassin. The Social Bully. “Can’t you take a joke?”.
What you SHOULD laugh at.
And what you should NOT laugh at.

Positive mental attitude V negative.

What is the difference between optimism, criticism and pessimism?
How much of each type do you want in your team?
What is the right amount of optimism? Criticism? Is there a role for pessimism?
What are the effects of each?
How can you instil the correct amount of optimism?
Is there a legitimate role for criticism?
Is there a legitimate role for pessimism?

Affirmative directions

You need to get into the habit of giving only affirmative direction.
Negative directions, such as “DON’T PANIC!” puts into mind the very idea that you want the other person to put out of mind.
Negative directions cause confusion because saying “X is wrong” leaves completely unstated, what is right?
Exercise and practice turning negative directions into positive directions.

People Management Skills - Day One - PM

Performance management

Not everyone behaves in the way you want. So, you sometimes need to give people constructive criticism on their performance. The key word is constructive.

How to give constructive criticism

We will give you all the notes you need on how to give constructive, (Not destructive criticism) so that your feedback will feel more like help and less like an attack on their character.
Five specific examples for you to work through and develop your skills by doing.

Ensure that the last thing they hear from you, as they leave, is what you DO want.

Praise and appreciation

People skills include remembering to properly praise, appreciate and thank others for their efforts. Many people feel unappreciated; because their mangers forget to say the “few kind words” that make all the difference to how people feel.

It is crucial to NOT neglect to give a few kind words of encouragement, thanks, appreciation and praise.

Day One Summary

Personal action plans.

What have you learned and how will you benefit from it?

Close.

People Management Skills - Day Two - AM

Question: How usefully do people spend their time at work?

We make the distinction between doing Busy work and doing Productive work.
In your place of work, are there any “busy but non-productive” people?

We identify the problem of “Busy but non-productive activity”, and we name the causes and write counter measures.

The three causes for being busy but non-productive are: S.O.S.

S.O.S. = Self. Others. Systems.

1. Self: Our own bad habits
2. Other people who take us off track
3. Inefficient systems.

We figure out what we should do about each of them.

Do high value work first - minimise the 'trivial many'

The importance of prioritising.

Many people don’t prioritise their work properly. So, they tend to be reactive, rather than strategic. We will show you exactly HOW to prioritise people's work so they will benefit from doing the right things in the right order.

Personal development questionnaire.

We will do a personal development questionnaire where we will each discover two things that we need to work on, and two personal strengths to build-upon.

Delegate the right task to the right person.

We all need to gain the willing cooperation of other people, through the art of thoughtful delegation. We will show you how to delegate properly. (And we will discover the excuses people use to avoid delegating, such as, “Its quicker if I did everything myself”).

How to handle interruptions and distractions.

One of the most important people skills is to be able to get the maximum value from any conversation, in the minimum time, without causing offense to the listener.
We will show you ways to get the best from every conversation.

People Management Skills - Day Two - PM

If you push them too hard, they will push back.

How mental attitudes affect external results.

We will show you how mental attitudes tend to reflect themselves in external results.

If you think you’ll lose, you’re lost. If you think you’re outclassed, you are.

We will show how a strong mind-set acts as the starting point of all achievement.

Then we will go on to show you how to build the right mind-set by means of conversation control.

Conversation control

Whatever people talk about influences how they feel. You feel whatever you think about.

So, it is important to become fully conscious of the content of people’s conversation and to ensure that their conversation has good effects on the mind and mood.

Putting the same point in a different way. We need to notice the content of the conversation and to steer it away from destructive content.

We will show you how to do that.

The people management success cycle.

All successful people management is based on reiterating the same basic steps over and over. The steps are: Purpose, plan, action, feedback, change.

The direct opposite of the success cycle is the failure formula: Unclear purpose, Poor planning, Procrastination, (slow to respond), Insensitivity or Blindness to feedback, and Stubbornness; the refusal to change.

We will show you how to keep people succeeding by keeping them OFF the failure formula and ON the success cycle.

Ask the “8 success cycle questions” and the answers they give will keep them on the success formula cycle.

We will show you how to use the 8-success cycle questions.

Final summary and action planning.

How will you benefit from the training you today?

The Course Training Method

The training method follows this general pattern - the training is very interactive and interesting:

1. The trainer gives a clear explanation of the point in question with specific examples.
2. Then, the delegates practice by doing an exercise with each other.
3. The delegates practice by doing an exercise with the trainer.
4. All points are supported with full written notes to take away.
5. Delegates are asked to write down an associated action, for each point made.
   (At the end of the day, we have about twenty such actions, from which the delegates choose six which are the most personally meaningful).

Note: we do not believe in placing people in any situation of embarrassment by demanding that they 'perform' in front of the whole group. So you can relax: come on this course and be at ease; ready to learn new skills!

Open Training Course Pricing and Availability

You are able to book this course online today.

Next Open Course Starts in 12 days, Manchester, places available Book Now >

The open training course costs only £875 +VAT per delegate. For this price we provide:

• Two full days of quality training
• Tea, coffee and cakes
• Lunch
• Full colour course notes
• Written action plan
• Certificate
• Additional training material by means of monthly updates
• Access to the Post Course Portal

Plus, 3 months free telephone coaching

To answer any on-going questions, you will also receive email and telephone support from your trainer after you have attended the course. Whilst you are implementing what you have learned we will be there to help you if you need us for advice, guidance and coaching.

Course Timings

Start 09:00 - Finish 16:30.
Lunch at 13:00, Tea Breaks at 11:00 and 15:00.

12 trainer-led hours, additional 2-3 via post-course portal independent learning.

After the course, how can you keep the training-momentum going?

We understand that it is important to keep the momentum of the training going, in the weeks after the course. The ideas and methods that you learnt during the course need to be implemented, not just for the two weeks after the course, but for all time!

In order to make that happen, we will give you continued, on-going support after the training course has finished. The support comes in the form of the Post Course Portal.

The Post Course Portal is a web page that contains a review of all the course material, plus the following:

• Newsletters containing training blogs and articles, which will provide you with ongoing training and good ideas, whenever you need them.
• Fun questionnaires that are designed to tease out your strengths and weaknesses and then give you ideas as to how you might improve your performance.
• Decision matrices that will allow you to make decisions and prioritise tasks into the correct order.
• Summary diagrams and mind maps from the course.
• Conflict scripts that give you examples of how the conflict method can be used, in real life situations.
• Free eBook the effective leader manager.

All Open Course Dates and Locations

In-House Training Course Pricing and Proposal

This course is also available from just £1,950 +VAT per day as a bespoke in-house group training course in the UK and worldwide.

It has been designed to provide a similar experience to our open courses, however we can tailor the content to fit your specific needs. In-House Group training costs from just £1,950 +VAT per day for up to 20 delegates (international training price varies).

This price includes:

• Full days training
• Full course training manual
• Personal written action plans
• Access to the post course portal
• Three months free telephone coaching

Plus, hotel accommodation for trainer if necessary. (Premier Inn type: not the Hilton!)

Contact Us Today

Please call us on +44 020 3856 3008 to discuss your requirements for the in-house training course.

If you want to know more about any other Management Training Courses, or their suitability for you or a colleague, call us on +44 020 3856 3008.

Email your Manager

If you are reading this page with the intention of attending the course, then you may need to 'put forward a case' to a manager who makes the final decision.

So, you may find it beneficial to give your manager this document, which will give all the information needed to make the right decision.

To do this, please enter the manager's email address below and.. take me to your leader!

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