People Management Skills Training Course - 2 Days

We introduce the course by presenting the six most important people management skills:

1. Clarity of purpose; clearly defining the goal
2. Clear communication; how to understand others and be clearly understood by them
3. Planning and Prioritisation, how to organise priorities and become more efficient
4. Conflict management; how to quickly resolve conflict situations
5. Self-confidence and emotional management
6. How to inspire positive emotions in others. Leadership

We ask you to assess yourself and to decide your main learning objectives. This course is designed to help in four ways: to eliminate rookie mistakes; to improve on what is already good; positively affect you and your performance and (by extension) to improve the performance of the rest of your organisation via the impact you will have on them, after the course.

So in order to begin the process, we ask you to tell us where you are strong and where you think you should improve.

Everything you do and say makes an impression on the minds of others. And every action, will either add to your reputation, FAIL to add, or detract from your reputation.

We ask you to take this point seriously because we want to inspire you to do only those things that add value to yourself and others. We should never “fail to add” and we should never “detract”. We only “add value”. We call this process, impression management. What impression do you want to leave in the minds of others?

We are all employed to achieve goals. Therefore we need to learn the art of goal setting. You will learn a unique 8 part goal setting formula. And you will gain access to on line tools that will help you set and achieve goals for yourself and others.

Most people are too loose with their language. Loose language introduces error, ambiguity and confusion. You will learn how to minimise error by using tight, specific, quantitative language.

Many people have trouble finding the words they need to express their exact meaning. They say to themselves, “I know what I mean, but I can’t explain it”.
You need to explain it.

So, we will show you a fantastic three step method that will allow you to explain anything.

Optimism, critical thinker, or cynic? How to limit the damage caused by too much negativity in the team. We will discuss the three types and how each one adds value to the team, (or not). You will learn, how to maximise optimism and critical thinking skills. How to minimise cynicism.

How positive statements are more beneficial than negative statements. How people respond to suggestion both positive and negative.

We will discuss how to use positive suggestion and therefore how to get more of what you really want.

Ensure that the last thing they hear from you, as they leave, is what you DO want.

This morning you covered a lot of ground, and you learned a lot of new skills, goal setting, definitions, impression management, quantitative language, critic vs. cynic, the power of suggestions etc we will review our notes and ask you, how will you use this information in your own practice?

Occasional conflict is inevitable because not everyone does what they should do. So, managers must be skilled in handling conflict and poor performance issues. In a single sentence, the way to properly manage conflict is by the use of reason: We want to minimise the negative emotions, and use a instead have a rational approach.

Never attack their character. If you do you will trigger an equal and opposite emotional reaction, which will make a bad situation worse. Restrict your words to making comments of their behaviour, NOT negative comments on their character. You will learn exactly how to do this.

We need to deal with facts, not opinions. There are an infinite number of opinions that surround a single set of facts. We are interested in facts. You will learn how to separate the facts from the opinions.

Is a difference between a reason and an excuse for not doing something? Answer: yes. We need to give concessions only to reason-givers, and never give concessions to excuse givers. You will learn how to spot the difference.

Sometimes how you say something is more important than what you say. We will look at body language and voice tones and how to use it properly. And how to avoid some common mistakes, such as pointing your finger.

People come to work for more than just money. They also come to work to find a host of social motivators, such as team spirit, identity, belonging, appreciation and praise. We will discuss how important it is to give appreciation praise to everyone who deserves it.

If you wish you can really get involved actively and do some practice sessions with the trainer. If you prefer to learn by watching others, then you can learn by watching us do the role play examples. It’s up to you whether or not you do role plays. We have five role plays to do.

You have learned a lot of new skills today, which ones in particular have been the most valuable to you personally, and how will you implement them?

Some people don’t plan, because they say, “What’s the point of planning, when my plans are overtaken by events”. The point of planning is to reduce the amount of time you are at the mercy of events, and to increase the amount of time you are driving the events.

Failure requires NO plan.
Success requires a plan.

Some people have a plan, but they don’t follow it. Instead, they procrastinate. We will discuss the painful consequences of procrastination.

You cannot do everything now, so you must prioritise by reference to value and time. That creates four types of activity, 1/ Crisis 2/ Productive 3/ Busy-work/ 4 Fruitless activity.

You should categorise each task into its class name, and do them in the order given.

Many people get caught up in too much busy work, and spend less time in productive work.
Consequently, they have busy but non-productive days.

Focus on doing Quadrant 2 P-list activities that are all highly productive and all begin with the letter P:
Planning, prevention, problems solving, prioritisation, personal initiative, protocols etc.

There are many time wasters: we will identify them and make our plans to defeat them.

The time wasters are coming from three sources: Yourself, other people, and inefficient systems.

Here, you will get into the nitty gritty of time management.

Delegation is the art of intrusting the right task to the right person. You will learn why it is necessary for you to delegate, and NOT try to do it all yourself.

We will give you an exact method that will allow you to delegate. You will be given on on-line resource with which you can correctly communicate and record delegated tasks.

Most people are continually interrupted and thus they don’t get enough done. We will show you how to minimise the disruption caused by interruptions.

You need to quickly solve problems and make decisions. You will gain these skills by learning how to analyse problems into their component parts, think about the parts one at a time, then put the parts back together to give the solution. You will learn how to do this more quickly and accurately.

You will learn the Pareto principle that says that; NOT all things are equal. 20% of the content contains 80% of the value. In order to get the most value, in the least time, you need to master the 80/20 rule. You will learn how.

We have covered lots of ground this morning, and we would like to know, which parts have you found the most beneficial and interesting. We will ask you, how you will implement this knowledge.

At any given moment, how you feel, emotionally, changes your performance. Negative emotions can ruin your performance, and positive emotions tend to improve performance. If you want to induce people to give you their best performance, then you must know how to influence how they feel. This is emotional management, and is the theme of this afternoon’s content.

When things are going well, anyone can feel positive. But when things are NOT going well, or if things are going badly, then how positive are you? It is crucial to maintain your confidence, especially when things are tough. You need to maintain a positive attitude, especially during tough times. This requires that you take control of your mind and re-direct your thoughts, in such a way that you create a self-sustaining inner confidence. We will show you exactly how to do this!

During tough times, many people become fearful and anxious. You need to know how to switch off excessive fear, worry and anger. And redirect that energy towards more fruitful emotions such as confidence and optimism. We will give you details on how you can eliminate excessive worry.

Now you know how to master your own emotions, you have the key to helping others. We will use the same tools we used to help ourselves, to help others. We do this by mastering the use of words. Words have power. You can use words to scare people, or encourage them. We will teach you the art of conversation control.

You will learn the language of leadership, and how to use it to refocus the emotions of others and direct it towards feelings of positive progression, and determination to succeed. We call this section: The Success Formula; purpose, plan, action, feedback, change.

We learn to reframe the word failure to make it mean Negative feedback. Negative feedback is information that tells you that your current actions are not working. We analyse that negative result and extract from it valuable information, then use it to make our next attempt more successful.

This is how people succeed; this is how you can help others succeed.

We take the principle of continuous improvement seriously. According to this principle, you progress or you learn. You never surrender to failure. You always come back stronger with an improved plan. This is real leadership and you will learn exactly how to apply the principles of effective leadership in your own life.

We finish the course by summarising the section on positive mental attitude and leadership. We recap the five main points: Attitude affects results. Thoughts affect feelings. Your words affect how others feel. Continuous improvement; you progress or learn. We will ask you, which of these makes the most difference to you, and how will you apply the principles, in your own practice.

The information you have learned on this course has potent power and you will want to use it immediately.