People Management Skills Training Course - 2 Days

We introduce the course by presenting the six most important people management skills:

1. Clarity of purpose; clearly defining the goal
2. Clear communication; how to understand others and be clearly understood by them
3. Planning and Prioritisation, how to organise priorities and become more efficient
4. Conflict management; how to quickly resolve conflict situations
5. Self-confidence and emotional management
6. How to inspire positive emotions in others. Leadership

We ask you to assess yourself and to decide your main learning objectives.

This course is designed to help in four ways: by eliminating basic management errors; improving your strengths; positively affecting you and your performance, and to improve the performance of the rest of your organisation via the impact you will have on them, after the course.

Everything you do and say makes an impression in the minds of others. Every action will either add to your reputation, FAIL to add, or detract from your reputation.

We ask you to take this point seriously because we want to inspire you to do only those things that add value to yourself and others. We should never “fail to add” and we should never “detract”. We must only only “add value”. We call this process, impression management. What impression do you want to leave in the minds of others?

Everyone is employed to achieve goals. Therefore the art of goal setting is important. You will learn a unique 8 part goal setting formula. We will give you access to our unique online tools, that will help you set and achieve goals for yourself and others.

Most people are too loose with their language. Loose language introduces error, ambiguity and confusion. You will learn how to minimise error by using tight, specific, quantitative language.

Many people have trouble finding the words they need to express their exact meaning. They say to themselves, “I know what I mean, but I can’t explain it”.
You need to explain it.

So, we will show you a fantastic three step method that will allow you to explain anything.

Optimist, critical thinker, or cynic? We will discuss the three types and how each one adds value to the team, (or not). You will learn how to limit the damage caused by too much negativity in the team, as well as how to maximise optimism and critical thinking skills, and how to minimise cynicism.

How positive statements are more beneficial than negative statements. How people respond to suggestions, both positive and negative.

We will discuss how to use positive suggestion and therefore how to get more of what you really want.

Ensure that the last thing they hear from you, as they leave, is what you DO want.

In this session you will have learned a lot of new skills, goal setting, definitions, impression management, quantitative language, critic vs. cynic, the power of suggestions etc.

You will review your notes and we discuss how you will use this information in your own workplace.

Not everyone does what they should do, so managers must be skilled in handling conflict and poor performance issues. The way to properly manage conflict is by the use of reason. We show you how to minimise the negative emotions, and to use instead a rational approach.

By attacking a person’s character you will trigger an equal and opposite emotional reaction, which will make a bad situation, worse. Restrict yourself to making comments on their behaviour, NOT on their character. We will show you exactly how to do this.

We are interested in facts, not opinions. There are an infinite number of opinions that surround a single set of facts. You will learn how to separate the facts from the opinions.

We need to give concessions only to those giving genuine reasons, never to excuse-givers. You will learn how to distinguish the difference between a reason and an excuse.

Sometimes how you say something is more important than what you say. We will look at how to properly use body language and voice tones, avoiding some common mistakes, such as pointing.

People go to work for more than just money. Work gives them a host of social motivators, such as team spirit, identity, belonging, appreciation and praise. We will discuss how important it is to give appreciation and praise to everyone who deserves it.

This is your opportunity to get actively involved by doing some practice role plays with the trainer. Alternatively, you can learn by watching others do the role play examples. There is no pressure to perform.

We discuss which of the new skills you have learned today, you have found the most valuable and how to plan to implement them

Some people say, “What’s the point of planning, when my plans are overtaken by events”. The point of planning is to reduce the amount of time you are at the mercy of events, and to increase the amount of time you are driving the events.

Failure requires NO plan. Success requires a plan.

Some people have a plan, but they don’t follow it. Instead, they procrastinate. We will discuss the painful consequences of procrastination.

You cannot do everything at once, so you must prioritise by reference to value and time. That creates four types of activity: 1 Crisis, 2 Productive, 3 Busy-work, 4 Fruitless activity.

Each task should be categorised and done in the correct order.

We introduce you to our Prioritisation App.

Many people get caught up in too much busy work, and spend less time in productive work.
Consequently, they have busy but non-productive days.

Focus on activities that are highly productive and all begin with the letter P: Planning, prevention, problems solving, prioritisation, personal initiative, protocols etc.

Here, you will get into the nitty gritty of time management.

Time wasters come from three areas: yourself, other people, and inefficient systems.

We will identify the time wasters and show you how to defeat them.

Delegation is the art of entrusting the right task to the right person. You will learn why it is necessary for you to delegate, and NOT try to do it all yourself.

We will give you an exact method that will allow you to delegate. You will be given an online resource with which you can correctly communicate and record delegated tasks.

Most people are continually interrupted and thus they don’t get enough done. We will show you how to minimise the disruption caused by interruptions.

You need to quickly solve problems and make decisions. You will gain these skills by learning how to analyse problems into their component parts, think about the parts one at a time, then put the parts back together to give the solution. You will learn how to do this more quickly and accurately.

The Pareto principle that says that; NOT all things are equal. 20% of the content contains 80% of the value. In order to get the most value, in the least time, you need to master the 80/20 rule. We will teach you how.

We discuss what have you found the most beneficial and interesting in this session, and how you will implement this knowledge.

How you feel emotionally, at any given moment, changes your performance. Negative emotions can ruin your performance, whilst positive emotions tend to improve performance. If you want to induce people to give you their best performance, then you must know how to influence how they feel. This is emotional management, and is the theme of this afternoon’s session.

Anyone can feel positive when things are going well. But you need to be able to maintain a positive attitude, even when things aren’t going so well. In order to keep a positive attitude at all times, you need to take control of your mind and direct your thoughts, so you create a self-sustaining inner confidence. We will show you exactly how to do this!

During tough times, many people become fearful and anxious. You need to know how to switch off excessive fear, worry and anger, redirecting that energy towards more fruitful emotions, such as confidence and optimism. We will teach you how you can eliminate excessive worry.

Once you know how to master your own emotions, you have the key to helping others. We will use the same tools we used to help ourselves, to help others. We do this by mastering the use of words. Words have power. You can use words to scare people, or encourage them. We will teach you the art of conversation control.

You will learn the language of leadership, and how to use it to refocus the emotions of others and direct it towards feelings of positive progression, and determination to succeed. We call this section: The Success Formula; purpose, plan, action, feedback, change.

We teach you to reframe the word failure, into negative feedback. Negative feedback is information telling you that your current actions are not working. By analysing that negative result and extracting from it valuable information, you can use it to make the next attempt more successful.

This is how people succeed; this is how you can help others succeed.

We take the principle of continuous improvement seriously. According to this principle, you progress or you learn. You never surrender to failure. You always come back stronger with an improved plan. This is real leadership and you will learn exactly how to apply the principles of effective leadership in your own life.

We finish the course by summarising the section on positive mental attitude and leadership. We recap the five main points: Attitude affects results. Thoughts affect feelings. Your words affect how others feel. Continuous improvement; you progress or learn.

We will ask you, which of these will make the most difference to you, and how will you apply the principles, in practice.

The information you have learned on this course has potent power and you will want to use it immediately.