People Management Skills Training Course - Two Day
- Learn the essential people management skills
- Set specific goals for a better future
- Master the skills of clear communication
- Learn the best way to handle poor performance and other conflict situations
- Maximise productivity with proper planning, delegation and time management skills
- Transform any team negativity with a positive mental attitude
- Get the best performance from every member of the team
- Learn proven techniques from expert trainers
Companies We've Trained
I found the course very useful in terms of being a personal yardstick to measure my personal and professional development with. Lots of very new theories and formulae to assist with problem solving which will be useful too. The course was delivered by a very experienced trainer who had a wonderfully calm, yet humorous manner.
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People Management Skills Training
You want to get the best performance from other people.
But some people can be hard to manage.
How can you get them to act in agreement with your plans?
Learn these powerful people management skills, and you will be able to get them to cooperate with you and achieve your goals.
Day One - People Management Skills Training - Course Overview
For a more in-depth course outline click:
Morning - Goals Setting and Clear Communication
- The purpose of people management skills is to get the best performance from other people.
- How can you get the best performance from others? Develop your OWN skills.
- This course teaches you the six major people-management skills
- Self-assessment questionnaire
- Your reason for being here: What do you want from this training?
- Before you can manage others, you must first manage yourself
- Never demand respect: EARN trust and respect
- Goal focus is the starting point of all achievement
- How to set a specific goal
- How to communicate goals to others
- How to define your key terms
- How to use numbers to specify your exact meaning
- How to handle negative people who say “We’ve tried it all before, and it didn’t work”
- How to make negative people more constructive
- How to be a positive influence
- How to apply these people management skills
Afternoon - Handle Difficult People and Conflicts
- Conflict is unavoidable and should be well managed
- Badly managed conflict causes major problems
- What are the rules to effectively handle difficult-people and conflict situations?
- Don’t allow the conversation to be governed by emotion
- Instead, use REASON to resolve conflict
- Never attack their character, comment only on their behaviour
- Use only factual, objective language, not opinionated, derogatory language
- Whenever possible: Prepare your message in advance
- Less is more: Say less.
- Propose a precise corrective action
- Differentiate Reasons from Excuses, have a different strategy for each
- Know when to offer a concession and when not to concede ground
- What is good body language?
- What is good use of voice tones
- Learn by doing: Five exercise situations
- Gratitude and praise
- How to put your people management skills into practice
Day Two - People Management Skills Training - Course Overview
For a more in-depth course outline click:
Morning - Time Planning, Preparation and Delegation
- You are facing an unlimited demand on your time
- You cannot do everything at the same time, therefore you must prioritise
- Time management techniques will transform productivity
- Prioritise tasks according to their Value-added and time deadline
- Four types of action: Crisis, Productive, Busy and Fruitless
- The differences between Busy-work and Productive work
- Beware of Busy but NON-productive days
- Who are the people who waste your time?
- What are your own bad time-management habits?
- Which work systems waste your time?
- How to best manage interruptions
- How to best manage distractions
- How to best manage Emails
- How to delegate
- The Pareto principle
- How to make maximum progress in minimum time
- How to put time management skills into practice
Afternoon - Emotional Management for Yourself and Others
- Emotions drive action and action drive results
- People management means managing their emotions
- Before you can manage their emotions, you must first manage your own
- How to manage your own emotions
- How to minimize the negative emotions of fear, anger and bitterness
- How to maximise the positive emotions of confidence, enthusiasm, and optimism
- How to reduce other people’s fear, anger and upset
- How to give others the positive emotions of confidence, enthusiasm and optimism
- How to generate more energy
- How to use positive feedback
- How to use negative feedback
- How to Reframe a negative experience to make it seem more positive
- How to manage a continually changing environment
- How to help people become more comfortable with change
- How to get people to accept the challenge of continuous improvement
- How to put your new people management skills into practice
A selection of food which is available on our open courses - varies per venue
Book Now - Open Training Course Pricing and Availability
The People Management Skills open training course costs only £875 +VAT per delegate.
For this price we provide:
- Two full days of quality training
- 12 trainer-led hours, additional 2-3 via post-course portal independent learning
- Tea, coffee and cakes
- Lunch
- Full colour course handbook
- Written action plan
- Certificate
- Training articles and newsletters
- Access to additional free training material after the course
Plus, 3 months free telephone coaching
To answer any on-going questions, you will also receive email and telephone support from your trainer after you have attended the course. Whilst you are implementing what you have learned we will be there to help you if you need us for advice, guidance and coaching.
Next Open Course Dates
Lots of content. Beneficial to end with a punchline and commit to memory by writing it down. Great to have the training work book. Enjoyable training style and format of the presentations. Very well planned and professionally delivered. Motivating and engaging. Suited my learning style. Really enjoyed the course. Thank you
In-House Training Course Pricing and Proposal
This course is also available from just £1,950 +VAT per day as a bespoke in-house group training course in the UK and worldwide.
It has been designed to provide a similar experience to our open courses, however we can tailor the content to fit your specific needs. In-House Group training costs from just £1,950 +VAT per day (international training price varies). Plus, hotel accommodation for trainer if necessary. (Premier Inn type: not the Hilton!)
This price includes:
- Quality training delivered by an experienced trainer
- Full days training
- Full colour course handbook
- Preparation work
- Travel costs and time
- Written action plan to take away
- Access to our post course portal
- Access to our on-line leadership and management decision matrix templates and tools
- Plus three months FREE telephone coaching to answer any on-going questions
Contact Us Today
Please call us on +44 (0)20 3856 3037 to discuss your requirements for the in-house training course.
If you want to know more about any other Management Training Courses, or their suitability for you or a colleague, call us on +44 (0)20 3856 3037.
The course content was bright, interesting and overall very informative. A lot of creative and clever formulae that I can apply both at work and personal life. Chris has been a great trainer. Very optimistic and enthusiastic about the material which made the course enjoyable.