Established, since 1997, leading UK based training provider.

Personal Effectiveness Training Course

 - Two Day
Learn practical tools that you can use in real-life situations. Personal Effectiveness Training
  • Master the six habits of highly effective people
  • Achieve more in less time, with a goal focused mind-set
  • Communicate with more confidence, clarity and persuasion
  • Handle difficult people with the right amount of assertiveness
  • Develop superior self-awareness, self-discipline and self-control
  • Create a magnetic personality with the proper use of humour, appreciation and praise
  • Develop a positive mental attitude that will inspire yourself and others
Learn in a friendly and relaxed atmosphere with people who are facing similar situations as you.

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The course was professionally presented and well paced, with materials that made the learning easier. The trainer's presentation was excellent! The trainer was professional and knowledgeable about the subject material. Responsive to questions and scenarios and also helpful.

Customer Reviews

MEGA Special Offer - Online Training

COVID-19 means there is no face-to-face Personal Effectiveness Training.
The good news is, you don’t have to miss out!

Access your training ONLINE instantly at home.
When you have finished, email us for a PDF certificate of achievement.

Personal Effectiveness Training

Your personal effectiveness is your ability to: achieve goals, communicate, manage priorities, developing self-confidence and inspire others. You would benefit by improving these skills. This two day course will give you everything you need to feel more confident and improve your abilities.

Available as an Open Course or In-House

Day One - Personal Effectiveness Training - Course Overview

This is a brief overview of the content covered in Day One.
For a more in-depth course outline click:

Morning -

  • How can you get the best from yourself and others?
  • The six key qualities of personal effectiveness
  • Become a Goal focused individual
  • Improve your communication skills
  • Improve your confidence
  • Become the best version of “You”, possible

Afternoon -

  • Conflict is inevitable
  • When in conflict, don’t get emotional
  • When in conflict manage the situation rationally
  • How to be assertive
  • Find the solutions to the conflict
  • Use praise and appreciation to rebuild the relationship

Day Two - Personal Effectiveness Training - Course Overview

This is a brief overview of the content covered in Day Two.
For a more in-depth course outline click:

Morning -

  • Manage your time and tasks
  • Make priority decisions
  • Manage the people who would waste your time
  • Manage your own bad habits
  • How to improve your management of emails
  • Use the 80-20 rule
  • Focus your mind on the task at hand
  • Handle interruptions

Afternoon -

  • Develop more self-control; self-confidence, self-motivation
  • Create and sustain a positive mental attitude
  • Thought control: control your mind
  • Conversation control: Control your language
  • Use the Ultimate Success Formula
  • Purpose, plan, action, feedback, change
  • Putting the right ideas to work
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A selection of food which is available on our open courses - varies per venue

Book Now - Open Training Course Pricing and Availability

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A selection of venue photos

The Personal Effectiveness open training course costs only £875 +VAT per delegate.
For this price we provide:

  • Two full days of quality training
  • 12 trainer-led hours, additional 2-3 via post-course portal independent learning
  • Tea, coffee and cakes
  • Lunch
  • Full colour course handbook
  • Written action plan
  • Certificate
  • Training articles and newsletters
  • Access to additional free training material after the course

Plus, optional 3 months free telephone coaching

To answer any on-going questions, you will can receive email and telephone support from your trainer after you have attended the course. Whilst you are implementing what you have learned we will be there to help you if you need us for advice, guidance and coaching.

Next Open Course Dates

30 - 31 March
£875 +VAT
1 - 2 April
£875 +VAT
21 - 22 April
Leeds City
£875 +VAT
22 - 23 April
London - Central
£875 +VAT
More dates and locations are available -

The course content was excellent; initially concerned there was too much content, but was covered efficiently. The trainer's presentation: Excellent engagement, just enough group involvement and great examples of experiences.

Customer Reviews

In-House Training Course Pricing and Proposal

This course is also available from just £1,950 +VAT per day as a bespoke in-house group training course in the UK and worldwide.

It has been designed to provide a similar experience to our open courses, however we can tailor the content to fit your specific needs. In-House Group training costs from just £1,950 +VAT per day (international training price varies). Plus, hotel accommodation for trainer if necessary. (Premier Inn type: not the Hilton!)

This price includes:

  • Quality training delivered by an experienced trainer
  • Full days training
  • Full colour course handbook
  • Preparation work
  • Travel costs and time
  • Written action plan to take away
  • Access to our post course portal
  • Access to our on-line leadership and management decision matrix templates and tools
  • Plus three months FREE telephone coaching to answer any on-going questions

In-House Proposal Document

Download the in-house training proposal document

Contact Us Today

Please call us on +44 (0)20 3856 3037 to discuss your requirements for the in-house training course.

If you want to know more about any other Management Training Courses, or their suitability for you or a colleague, call us on +44 (0)20 3856 3037.

I found all the course content very useful, even the topics I didn't think I needed training on. The most beneficial topics were decision making, managing emotions, conflicts and communication. The trainer was very engaging, using a lot of great examples. There was not a boring moment in the two days I attended. He made sure that we left knowing exactly what we needed to work on and how we can implement the changes. Thank you!

Customer Reviews
Course Outline

Personal Effectiveness Training - Day One - Morning


We need to answer this question:How do you get the best from yourself and others?

You need to get the best performance from other people. But the only way to do that is to first, get the best performance from yourself.

How can you get the best performance from yourself? Develop the key skills of personal effectiveness.

How to get the best performance from yourself and others?

The six key skills of personal effectiveness

  1. Setting realistic goals
  2. To clearly and accurately communicate your message
  3. To be able to write good plans
  4. To handle conflict assertively but fairly and calmly
  5. To self-inspire and develop self confidence
  6. To inspire confidence and motivation in others around you.

The first principle of personal effectiveness: Goal Setting

Decide your "direction of travel". You must know what it is that you want. Set your goals.
Decide how you wish to be perceived by others at work, and then resolve to act accordingly.
Set your short term goals, which will get you moving in the right direction, today

Second principle of personal effectiveness: Clear communication

There is a need for accurate language

You need to know:

  • How to think, speak and write more clearly
  • How to explain exactly what it is that you mean
  • How you can get the true meaning from those people who are having trouble explaining their ideas to you
  • How to distinguish between "proper critical thinking" and "improper complaining"
  • How to avoid rookie mistakes such as the misuse use of humour
  • Have a sense of humour, but don't act the clown

Practical exercises for the delegates to learn skills

Food Photo Food Photo Food Photo
A selection of food which is available on our open courses - varies per venue

Personal Effectiveness Training - Day One - Afternoon

Conflict Management Training

Upset and conflict is bound to happen, because people don't share the same ideas. Conflict is inevitable. And conflict can be beneficial. But conflict can be destructive if it is mismanaged. Conflict can be constructive ONLY IF it is well managed.

How can you well manage conflict situations?

Proper conflict management requires that you:

  • Let them save face. Don't make your criticism sound like an insult
  • Use factual language, not emotive language. Make your criticism sound like help
  • Give them the way out: Ask them to change their behaviour. Suggest the solution
  • Be clear about what you want. Be clear about the solution that would best resolve the problem
  • Separate reasons from excuses. Reasons are good. Excuses are no good
  • Know when to give ground, and to stand firm
  • Give ground to people who give your good reasons
  • Stand firm to those people who give you only excuses
  • Use your body language correctly
  • Use your voice tone to be assertive, but not aggressive
  • Practice exercises and notes

Practical exercises for the delegates to learn skills

The training course content was really comprehensive and wide-ranging. Very practical tips and tools that I will try and bring into my day-to-day life. The trainer was very knowledgeable and a pleasure to be trained by; really helped to bring some key points home and explained everything really well.

Customer Reviews

Personal Effectiveness Training - Day Two - Morning

Time management and Personal Management

Time management is the art of doing, at any given moment, the most valuable thing. Ask yourself this question: "What is the best (most valuable) use of my time, right now?"

Use the concepts of: "Urgency: Deadline pressure" and "Importance: value" are key indicators. Distinguish between being "busy", and being "productive".

Recognise that your dreaded enemy is: the BUSY but NON productive day

Having too many busy but non productive days means that you are working hard, but not making much progress

Ask yourself: Who wastes my time? Who and what causes me to be busy; but not productive

The three time wasters

  1. Other people that you work with
  2. Yourself on a bad day - Your bad habits and errors
  3. Poor systems

How to delegate your lower value tasks

Delegation is good for

  1. Training and developing others
  2. Sharing the load
  3. Getting the job done

How to prioritise

Prioritisation is the art of doing things in the right order, put things in order of value.

How to make accurate decisions

Don't dither- Decide!

How to improve your management of emails.

Prioritise and organise your emails - we will analyse how you can best manage the situation.

How to handle interruptions

Interruptions break your concentration and steal your time.
Apply the Pareto principle: The 80/20 rule to interruptions. 80% of the value of the interruption will be in 20% what they actually say.

Problem solving

Mental mapping of your problems so as to find their causes and solutions - it is important to think on paper.

Food Photo Food Photo Food Photo
A selection of food which is available on our open courses - varies per venue

Personal Effectiveness Training - Day Two - Afternoon

Manage your own conversation

You are profoundly affected by how you feel:
If you feel strong, then you work well. If you feel weak, then you don't work well

Question: How can you make yourself feel strong, even when the situation is bad?
You need to create your own Self-confidence, self-motivation and personal initiative
You need to know how to create and sustain a positive mental attitude

How your attitude is self-fulfilling

Your attitude is the sum total of your thoughts, feelings and beliefs about any issue.
Your attitudes are important because they affect how you act, in any situation.
You need to create and sustain a "Positive mental attitude".
Question: What exactly constitutes a "positive attitude" and how do you get one?

Manage your thoughts and you will manage your feelings

Manage your thoughts and you will manage your language. When the demands are high:

Manage your own conversation

Don't allow yourself to say anything! Edit out some of the complaining and fear, from your own speech patterns

Manage their negative conversation

Don't listen to anything. Stand guard at the doors of your mind!

How to sustain your energy

Energy and vitality are a part of your routine

Operate according to the EDISON success formula

Purpose plan action feedback change

The Edison formula is a five word formula for success:

  1. Purpose: Name the goal
  2. Plan: Formulate a detailed plan of action
  3. Action: Implement the plan
  4. Feedback: Find out what is working and what is not working
  5. Change: Change whatever is not working. Improve the plan and repeat

What happens if you reverse this formula? You get failure

Failure is the opposite formula:

  1. No purpose - drifter - no goals
  2. No plan- wing it - no idea
  3. No action- lazy - no progress
  4. Argue with the feedback - no learning
  5. Refuse to change- stubbornness - no evolution

Notice any elements of the failure formula in yourself and others.

Take action against the failure formula.

The Six Success Formula Questions

Every day ask yourself the following six questions, and come up with six plausible answers.

  1. What are your major definite goals for this coming week (month, year)?
  2. Where are your 'detailed, written plans of action' that describe exactly how you intend to achieve your goals?
  3. What have you been doing lately, in terms of achieving your 'major definite goals' and acting on your 'plans of action'?
  4. What have been the recent feedback results: What has been going well for you lately?
  5. What has not been going so well for you?
  6. In respect of what has not been going well, tell me, what specifically do we need to adapt, improve or change, in order to get things back on track? Please give me the details.

In order to condition your own mind, and the minds of every member of the team to act in harmony with the requirements of the success formula, every day, use these six questions to trigger success formula thoughts, feelings, actions and results.

Practical exercises for the delegates to learn skills


Final action planning

Food Photo Food Photo Food Photo
A selection of food which is available on our open courses - varies per venue

Excellent training course with practical tools and models to apply and use immediately when back in the business. The training was very good; interesting, engaging, entertaining.

Customer Reviews