Performance Management Training Course - One Day
- Correctly manage poor performance issues
- Avoid creating negative emotions. Keep to the positive emotions
- Performance management means: Set and agree clear, specific goals
- Criticise their performance without criticising their personality
- Get their commitment to a higher standard of performance
- Distinguish reasons from excuses
- Always finish on a positive
- Read Full Training Course Overview
Book Now - Open Training Course Pricing and Availability
Next Open Course Starts in 6 days, Leeds Centre, places available
The open training course costs only £450 +VAT per delegate. For this price we provide:
- A full day of quality training
- 6 trainer-led hours, additional 2-3 via post-course portal independent learning
- Tea, coffee and cakes
- Lunch
- Full colour course handbook
- Written action plan
- Certificate
- Training articles and newsletters
- Access to additional free training material after the course
Plus, 3 months free telephone coaching
To answer any on-going questions, you will also receive email and telephone support from your trainer after you have attended the course. Whilst you are implementing what you have learned we will be there to help you if you need us for advice, guidance and coaching.
Delegate names can be added later.
All Open Course Dates and Locations
| Date | Area | Location | Cost | Availability | |
|---|---|---|---|---|---|
September | |||||
| 25 September 2019 | Leeds Centre | Leeds Hotel Novotel, Leeds Centre (LS1 4HR) | £450 +VAT | ||
October | |||||
| 7 October 2019 | Luton | Luton Hilton Garden Inn, Luton (LU2 8DL) | £450 +VAT | ||
| 14 October 2019 | London - Central | London etc. venues, London - Central (W2 2EA) | £450 +VAT | ||
| 21 October 2019 | Reading | Reading Crowne Plaza, Reading (RG1 8BD) | £450 +VAT | ||
| 23 October 2019 | Manchester City | Manchester etc. venues, Manchester City (M1 3HU) | £450 +VAT | ||
November | |||||
| 6 November 2019 | Gloucester (M5 J11) | Gloucester Holiday Inn, Gloucester (M5 J11) (GL4 3RX) | £450 +VAT | ||
| 6 November 2019 | Birmingham | Birmingham etc. venues, Birmingham (B4 6TB) | £450 +VAT | ||
| 13 November 2019 | London - Central | London etc. venues, London - Central (W2 2EA) | £450 +VAT | ||
| 18 November 2019 | Leeds City | Leeds Double Tree, Leeds City (LS1 4BR) | £450 +VAT | ||
| 27 November 2019 | Manchester City | Manchester etc. venues, Manchester City (M1 3HU) | £450 +VAT | ||
| 27 November 2019 | Luton | Luton Hilton Garden Inn, Luton (LU2 8DL) | £450 +VAT | ||
December | |||||
| 2 December 2019 | Birmingham | Birmingham etc. venues, Birmingham (B4 6TB) | £450 +VAT | ||
| 9 December 2019 | London - Central | London etc. venues, London - Central (W2 2EA) | £450 +VAT | ||
January 2020 | |||||
| 20 January 2020 | London - Central | London etc. venues, London - Central (W2 2EA) | £400 +VAT | ||
| 21 January 2020 | Manchester City | Manchester etc. venues, Manchester City (M1 3HU) | £400 +VAT | ||
| 28 January 2020 | Cambridge | Cambridge TBC (near railway station), Cambridge (CB1 2JW) | £400 +VAT | ||
| 29 January 2020 | Birmingham | Birmingham etc. venues, Birmingham (B4 6TB) | £400 +VAT | ||
February 2020 | |||||
| 5 February 2020 | Reading | Reading Crowne Plaza, Reading (RG1 8BD) | £400 +VAT | ||
| 10 February 2020 | Leeds City | Leeds Double Tree, Leeds City (LS1 4BR) | £400 +VAT | ||
| 25 February 2020 | London - Central | London etc. venues, London - Central (W2 2EA) | £400 +VAT | ||
| 26 February 2020 | Manchester City | Manchester etc. venues, Manchester City (M1 3HU) | £400 +VAT | ||
March 2020 | |||||
| 4 March 2020 | Birmingham | Birmingham etc. venues, Birmingham (B4 6TB) | £400 +VAT | ||
| 11 March 2020 | Bristol | Bristol TBC (near railway station), Bristol (BS1 6QF) | £400 +VAT | ||
| 11 March 2020 | Liverpool | Liverpool TBC (near railway station), Liverpool (L1 1JD) | £400 +VAT | ||
| 23 March 2020 | London - Central | London etc. venues, London - Central (W2 2EA) | £400 +VAT | ||
| 30 March 2020 | Cambridge | Cambridge TBC (near railway station), Cambridge (CB1 2JW) | £400 +VAT | ||
| 31 March 2020 | Manchester City | Manchester etc. venues, Manchester City (M1 3HU) | £400 +VAT | ||
This course will be delivered by a trainer from the Corporate Coach Group, at the venues listed above. Select a location above to start booking.
I thought the course content was thought-provoking. A lot of the content seemed obvious and common sense once it was delivered, but I hadn't been doing it or was doing it 'wrong' at work and home. The trainer provided really good simple models that made it easier to remember. He had a really good, enthusiastic and credible style and was easy to listen to.
Performance Management Training - One Day Course Overview
Day One - Morning
- How to get the best from yourself and others
- The importance of goals
- How to use the 8 Part SMART to explain your message
- How to specify exactly what you mean
- Agree time lines, resources, and additional skills
- Use affirmative, not negative language
- Distinguish between insult and feedback
- Distinguish critic v cynic
Day One - Afternoon
- Minimise negative emotions
- Build positive emotions
- Use factual language, not opinionated language
- Name the “wrong” behaviour
- Ask for the “correct” behaviour
- Gain agreement to the correct behaviour or
- Discuss objections to your request
- Distinguish reasons from excuses
- Agree the way forward
- Always finish on a positive note
A selection of food which is available on our open courses - varies per venue
Performance Management Training - Day One - AM
Introductions
Question: How can you get the best performance from others.
Answer. Develop your performance management skills.
There are six performance management skills:
- Goal setting
- Clear communication
- Planning
- Conflict management
- Managing emotions
- Inspiring positive change
The importance of goal setting.
Performance needs to be toward the achievement of a goal.
8 Part SMART goal setting formula
Ask and agree the answer to the following eight questions:
- What is the desired goal?
- How can we define the goal numerically?
- How can we define the goal in words?
- What is the feedback we have been getting recently?
- What skills or abilities do you need to develop?
- What resources do you need?
- How much time? When will you do this?
- Is the time frame reasonable?
Distinguish between being critical and being negative
Properly worded criticism is not negative. It is instructive.
How to ensure that your criticism is perceived as fair and helpful, not unfair and painful.
Give only positive commands
State your request in the positive form.
Avoid negative commands such as “Don’t be late”.
Instead, use positive commands such as “Be on time or early”.
A selection of food which is available on our open courses - varies per venue
Performance Management Training - Day One - PM
It was a very practical course, providing methods of implantation and the reason for, rather than including a lot of ‘theoretical’ ideas and models that I have been given on previous such courses. This was an excellent course! Chris was very clear and able to provide plenty of examples / scenarios that demonstrated the content. Excellent!
In-House Training Course Pricing and Proposal
This course is also available from just £1,950 +VAT per day as a bespoke in-house group training course in the UK and worldwide.
It has been designed to provide a similar experience to our open courses, however we can tailor the content to fit your specific needs. In-House Group training costs from just £1,950 +VAT per day (international training price varies). Plus, hotel accommodation for trainer if necessary. (Premier Inn type: not the Hilton!)
This price includes:
- Quality training delivered by an experienced trainer
- Full days training
- Full colour course handbook
- Preparation work
- Travel costs and time
- Written action plan to take away
- Access to our post course portal
- Access to our on-line leadership and management decision matrix templates and tools
- Plus three months FREE telephone coaching to answer any on-going questions
Contact Us Today
Please call us on +44 (0)20 3856 3037 to discuss your requirements for the in-house training course.
If you want to know more about any other Management Training Courses, or their suitability for you or a colleague, call us on +44 (0)20 3856 3037.
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Training course content was extremely thorough and interesting. Kept the group interested. Brings to your attention areas where you can improve without making you feel intimidated by changes that you may feel you need to make. The trainer's presentation was excellent.
Performance Management Training Course Summary
Performance management is about getting the best possible performance from other members of your team.
Performance management is particularly concerned with getting a better performance from those people who are currently underperforming.
Some people don’t perform as well as they should. They fail to do things they should do. They say things they should not say.
Therefore, you sometimes need to manage their performance.
Which means: Talk to them, and have them agree to improve their future performance.
This is not an easy thing to do, since most people don’t like being corrected.
Performance management training one day course content summary: