Established, since 1997, leading UK based training provider.
Performance Management Training

Performance Management Training Course - 1 Day

This Performance management training is designed to give you the skills you need to improve the performance of others. 

“Performance management” means two things: Improving poor performance (or behaviour) and enhancing already good behaviour; taking it to the next level.

Before you can successfully manage the performance of other people, you must first develop a very particular set of skills: Clear communication, goal setting, feedback, motivation, change management.

During this one-day course, you will learn the essential skills and knowledge you need to help others.

Available as an Open Course, Live Online Webinar or In - House

Live Online Interactive Learning via Webinars

Join our Live Online Performance Management Training Webinars via Zoom or Teams.

Live Online Dates are currently available with 35% off.
1 full day training (9am - 4.30pm) - only £227.50+VAT per delegate (normal price: £350+VAT)

If you're booking online, use code WEB35 at stage three.

Please contact us if you have any questions:

What is Performance management Training?

Performance management training is designed to help managers improve the performance of their colleagues.

As managers, one of our responsibilities is to improve the performance of every member of the team. Each person has their own unique training needs, so our task breaks-down into two fundamental sets: Correcting poor performance (or bad behaviour) and /or to build upon good behaviour; to inspire people to give their best performance.

However, before we can get the best performance from others, we must first get the best performance from ourselves. We must first exemplify the characteristics that we would like to see in others. We must become role models and lead by example.

In addition to becoming a role model we must also become skilled performance coaches. On this course, we will develop the coaching skills necessary to communicate, plan and implement progressive action designed to take our colleagues from where they are, to where they could be.

These essential performance management skills include: Communication skills, goal setting, planning skills, the ability to give CONSTRUCTIVE criticism, (feedback) the ability to manage emotions and how to inspire people.

On this one-day course you will improve all these skills. You will leave the course knowing how to get the best performance from yourself and others.

Customer Reviews

4.9/5 Our Performance Management Course is rated based on 461 reviews. More Customer Reviews >
I found all the course content very useful, even the topics I didn't think I needed training on. The most beneficial topics were decision making, managing emotions, conflicts and communication. The trainer was very engaging, using a lot of great... [Read More]
Excellent content on managing conflict. Most important part for me was 'wrong box/right box' method. Taking emotion out of conflict. Good clear presentation, very useful role playing. Helped us relate course content to ourselves individually.
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Course Overview - Performance Management Training

The course opens with a fundamental question: “How can we get the best performance from ourselves and others?”

We are here to learn how to manage other people’s performance. But you would probably agree that in order to manage other people’s performance, we must first manage our own. Your ability to improve other people’s performance is based upon three things; your thoughts, words and behaviours. If we want to be successful performance managers, we need to “think-right, talk-right, act-right”.

We set up a triad of skills based upon: Clarity, Rationality, Positivity. Clarity means, Clear thought, clear goals and clear communication. Rationality means, rational plans and dealing with everyone as though they were reasonable, intelligent human beings, (i.e. with respect). Positivity means: Always having a positive attitude towards the others potential, and always finishing on a positive note.

Once we have set up this system of clear, rational, positive, we move through the day taking each one in turn. The morning is about improving the current situation by clear communication, setting clear goals, rational thinking, and positive action. The afternoon is about handling poor behaviour by finding the reasons behind their current actions and then ways to gain their commitment to improve upon their existing behaviour. We finish the day with a section on how to reinforce an improvement, (rather than changing for a day, and then slipping back). You will learn about “positive reinforcement” and the power of “a few kind words”.

When you finish this course, you will feel inspired. You will want to use your new powers to help yourself and others.

Learning Outcomes:

  • Correctly manage poor performance issues
  • Avoid creating negative emotions. Keep to the positive emotions
  • Performance management means: Set and agree clear, specific goals
  • Criticise their performance without criticising their personality
  • Get their commitment to a higher standard of performance
  • Distinguish reasons from excuses
  • Always finish on a positive

Open Training Course Details and Pricing

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For this price we provide:

  • A full day of quality training
  • 6 additional 2-3 via post-course online independent learning
  • Cooked lunch, coffee, tea and cakes
  • Full-colour course handbook, with written action plan
  • Training certificate
  • Access to additional free training material after the course
  • 3 months free telephone coaching: Whilst you are implementing what you have learned, if you need to, you can contact us for support and guidance

Book Online Today

Ready to book? You can book this course online today.

If you want to know more about this course, or any other Management Training Courses, or their suitability for you or a colleague, call us on +44 (0)20 3856 3037 or make an enquiry online.

Course Details - Performance Management Training

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Morning Session

Afternoon Session

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In-House Training Course Pricing and Proposal

This course is also available from just £1,950 +VAT per day as a bespoke in-house group training course in the UK and worldwide.

It has been designed to provide a similar experience to our open courses, however we can tailor the content to fit your specific needs. In-House Group training costs from just £1,950 +VAT per day (international training price varies). Plus, hotel accommodation for trainer if necessary. (Premier Inn type: not the Hilton!)

This price includes:

  • Quality training delivered by an experienced trainer
  • Full days training
  • Full colour course handbook
  • Preparation work
  • Travel costs and time
  • Written action plan to take away
  • Access to our post course portal
  • Access to our on-line leadership and management decision matrix templates and tools
  • Plus three months FREE telephone coaching to answer any on-going questions

Contact Us Today

Please call us on +44 (0)20 3856 3037 to discuss your requirements for the in-house training course.

If you want to know more about any other Management Training Courses, or their suitability for you or a colleague, call us on +44 (0)20 3856 3037.