Performance Management Training Course - One Day

About this Performance Management Training Course

Performance management is about getting the best possible performance from other members of your team.

Performance management is particularly concerned with getting a better performance from those people who are currently underperforming.

Some people don’t always do what they should. They fail to do things they should do. They sometimes say things they shouldn’t say.

Therefore, sometimes, you must “manage their performance”.
Which means: Talk to them, with the intention of changing their behaviour.

This is not an easy task, since most people don’t like being told that what they have been doing is unacceptable.

Performance management skills training content summary:

Performance Management Training - One Day Course Overview

Available Dates and Locations

Next Open Course Starts in 12 days, Manchester, places available Book Now >

Please note all our training courses include optional three months FREE telephone coaching to answer any on-going questions.

Course Timings: Start 09:00 - Finish 16:30. Lunch at 13:00, Tea Breaks at 11:00 and 15:00.
6 trainer-led hours, additional 2-3 via post-course portal independent learning

We currently offer training courses in: London, Manchester, Birmingham, Bristol, Maidstone, Kent, Glasgow, Scotland, Leeds, Gloucestershire

Performance Management Training Course Content

Performance Management Training - Day One - AM

Introductions

Question: How can you get the best performance from others.
Answer. Develop your performance management skills.

There are six performance management skills:

1. Goal setting
2. Clear communication
3. Planning
4. Conflict management
5. Managing emotions
6. Inspiring positive change

The importance of goal setting.

Performance needs to be toward the achievement of a goal.

8 Part SMART goal setting formula

Ask and agree the answer to the following eight questions:

1. What is the desired goal?
2. How can we define the goal numerically?
3. How can we define the goal in words?
4. What is the feedback we have been getting recently?
5. What skills or abilities do you need to develop?
6. What resources do you need?
7. How much time? When will you do this?
8. Is the time frame reasonable?

Distinguish between being critical and being negative

Properly worded criticism is not negative. It is instructive.

How to ensure that your criticism is perceived as fair and helpful, not unfair and painful.

Give only positive commands

State your request in the positive form.

Avoid negative commands such as “Don’t be late”.

Instead, use positive commands such as “Be on time or early”.

Performance Management Training - Day One - PM

What personality type are you, in relation to conflict situations?

1. Are you a rational conflict manager?
2. Do you lose your temper?
3. Do you feel upset in conflict situations?
4. Do you evade conflict situations?

Never criticise their personality.
Comment only on their performance.

We need you to be a rational conflict manager. Here is how.

Distinguish between their performance and their personality.
Never criticise their personality. Comment only on their performance.

Use only factual specific language
Don’t use vague, emotional, opinionated language.

Prepare your message in advance.
Make sure you get the time and place right.

Figure out what the corrective action could be.

Don’t argue for too long about the past.

Be conscious of your body language.
Speak slowly and calmly.
Never swear nor make threats.

Make suggestions which will give the other the way out of their performance situation.

Use the phrase, “In future would you please, BLANK?”

Distinguish between reasons and excuses for not doing something.
Don't give concessions to people who offer excuses.
Give concessions only to people who offer good reasons.

Give immediate praise for any positive move, on their part.

Always finish on a positive note.

Five real life situations where you can practice with true examples.

The Course Training Method

The training method follows this general pattern - the training is very interactive and interesting:

1. The trainer gives a clear explanation of the point in question with specific examples.
2. Then, the delegates practice by doing an exercise with each other.
3. The delegates practice by doing an exercise with the trainer.
4. All points are supported with full written notes to take away.
5. Delegates are asked to write down an associated action, for each point made.
   (At the end of the day, we have about twenty such actions, from which the delegates choose six which are the most personally meaningful).

Note: we do not believe in placing people in any situation of embarrassment by demanding that they 'perform' in front of the whole group. So you can relax: come on this course and be at ease; ready to learn new skills!

Open Training Course Pricing and Availability

You are able to book this course online today.

Next Open Course Starts in 12 days, Manchester, places available Book Now >

The open training course costs only £450 +VAT per delegate. For this price we provide:

• A full day of quality training
• Tea, coffee and cakes
• Lunch
• Full colour course notes
• Written action plan
• Certificate
• Additional training material by means of monthly updates
• Access to the Post Course Portal

Plus, 3 months free telephone coaching

To answer any on-going questions, you will also receive email and telephone support from your trainer after you have attended the course. Whilst you are implementing what you have learned we will be there to help you if you need us for advice, guidance and coaching.

Course Timings

Start 09:00 - Finish 16:30.
Lunch at 13:00, Tea Breaks at 11:00 and 15:00.

6 trainer-led hours, additional 2-3 via post-course portal independent learning.

After the course, how can you keep the training-momentum going?

We understand that it is important to keep the momentum of the training going, in the weeks after the course. The ideas and methods that you learnt during the course need to be implemented, not just for the two weeks after the course, but for all time!

In order to make that happen, we will give you continued, on-going support after the training course has finished. The support comes in the form of the Post Course Portal.

The Post Course Portal is a web page that contains a review of all the course material, plus the following:

• Newsletters containing training blogs and articles, which will provide you with ongoing training and good ideas, whenever you need them.
• Fun questionnaires that are designed to tease out your strengths and weaknesses and then give you ideas as to how you might improve your performance.
• Decision matrices that will allow you to make decisions and prioritise tasks into the correct order.
• Summary diagrams and mind maps from the course.
• Conflict scripts that give you examples of how the conflict method can be used, in real life situations.
• Free eBook the effective leader manager.

All Open Course Dates and Locations

In-House Training Course Pricing and Proposal

This course is also available from just £1,950 +VAT per day as a bespoke in-house group training course in the UK and worldwide.

It has been designed to provide a similar experience to our open courses, however we can tailor the content to fit your specific needs. In-House Group training costs from just £1,950 +VAT per day for up to 20 delegates (international training price varies).

This price includes:

• Full days training
• Full course training manual
• Personal written action plans
• Access to the post course portal
• Three months free telephone coaching

Plus, hotel accommodation for trainer if necessary. (Premier Inn type: not the Hilton!)

Contact Us Today

Please call us on +44 020 3856 3008 to discuss your requirements for the in-house training course.

If you want to know more about any other Management Training Courses, or their suitability for you or a colleague, call us on +44 020 3856 3008.

Email your Manager

If you are reading this page with the intention of attending the course, then you may need to 'put forward a case' to a manager who makes the final decision.

So, you may find it beneficial to give your manager this document, which will give all the information needed to make the right decision.

To do this, please enter the manager's email address below and.. take me to your leader!

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