Performance Management Training Course - One Day
- Correctly manage poor performance issues
- Avoid creating negative emotions. Keep to the positive emotions
- Performance management means: Set and agree clear, specific goals
- Criticise their performance without criticising their personality
- Get their commitment to a higher standard of performance
- Distinguish reasons from excuses
- Always finish on a positive
- Read Full Training Course Overview
About this Performance Management Training Course
Performance management is the art of getting the best performance from other members of the team.
Performance management training is especially about getting an improved performance from those people who are not performing well, or who are currently performing badly.
Some people don’t always do what they should. They do things they shouldn’t do. They say things they should not say.
Therefore, you sometimes need to manage their performance.
Which means: Talk to them, and have them agree to improve their future performance.
This is not an easy task, since most people don’t like being told that what they have been doing is unacceptable.
Performance management skills training content summary:
Very insightful. Good to understand different ways of thinking and how other people think. Especially how I think and how I can be more positive. The presentation was very good. Easy to understand and diagrams. Also the mini 'tests' were good to confirm learning.
Performance Management Training - One Day Course Overview
Day One - Morning
- How to get the best from yourself and others
- The importance of goals
- How to use the 8 Part SMART to explain your message
- How to specify exactly what you mean
- Agree time lines, resources, and additional skills
- Use affirmative, not negative language
- Distinguish between insult and feedback
- Distinguish critic v cynic
Day One - Afternoon
- Minimise negative emotions
- Build positive emotions
- Use factual language, not opinionated language
- Name the “wrong” behaviour
- Ask for the “correct” behaviour
- Gain agreement to the correct behaviour or
- Discuss objections to your request
- Distinguish reasons from excuses
- Agree the way forward
- Always finish on a positive note
Available Dates and Locations
Next Open Course Starts in 12 days, Birmingham, places available
Please note all our training courses include optional three months FREE telephone coaching to answer any on-going questions.
Course Timings: Start 09:00 - Finish 16:30. Lunch at 13:00, Tea Breaks at 11:00 and 15:00.
6 trainer-led hours, additional 2-3 via post-course portal independent learning
We currently offer training courses in: London, Manchester, Birmingham, Bristol, Maidstone, Scotland, Kent, Reading, Dublin, Ireland, Leeds, Gloucestershire
Course content was excellent, really useful with good methods that can be used in the workplace on a daily basis. Trainer's presentation was good, clear and understandable.
Performance Management Training Course Content
Performance Management Training - Day One - AM
Introductions
Question: How can you get the best performance from others.
Answer. Develop your performance management skills.
There are six performance management skills:
- Goal setting
- Clear communication
- Planning
- Conflict management
- Managing emotions
- Inspiring positive change
The importance of goal setting.
Performance needs to be toward the achievement of a goal.
8 Part SMART goal setting formula
Ask and agree the answer to the following eight questions:
- What is the desired goal?
- How can we define the goal numerically?
- How can we define the goal in words?
- What is the feedback we have been getting recently?
- What skills or abilities do you need to develop?
- What resources do you need?
- How much time? When will you do this?
- Is the time frame reasonable?
Distinguish between being critical and being negative
Properly worded criticism is not negative. It is instructive.
How to ensure that your criticism is perceived as fair and helpful, not unfair and painful.
Give only positive commands
State your request in the positive form.
Avoid negative commands such as “Don’t be late”.
Instead, use positive commands such as “Be on time or early”.
The course content was very good, useful and relates directly to the working environment. Real life scenarios. Would recommend to other people. The trainer's presentation was very good, and he gave good examples and provided solutions to situations. He was clear and clarified anything that wasn't understood.
Performance Management Training - Day One - PM
What personality type are you, in relation to conflict situations?
- Are you a rational conflict manager?
- Do you lose your temper?
- Do you feel upset in conflict situations?
- Do you evade conflict situations?
Never criticise their personality.
Comment only on their performance.
We need you to be a rational conflict manager. Here is how.
Distinguish between their performance and their personality.
Never criticise their personality. Comment only on their performance.
Use only factual specific language
Don’t use vague, emotional, opinionated language.
Prepare your message in advance.
Make sure you get the time and place right.
Figure out what the corrective action could be.
Don’t argue for too long about the past.
Be conscious of your body language.
Speak slowly and calmly.
Never swear nor make threats.
Make suggestions which will give the other the way out of their performance situation.
Use the phrase, “In future would you please, BLANK?”
Distinguish between reasons and excuses for not doing something.
Don't give concessions to people who offer excuses.
Give concessions only to people who offer good reasons.
Give immediate praise for any positive move, on their part.
Always finish on a positive note.
Five real life situations where you can practice with true examples.
The course content was very comprehensive and covered everything I wanted to learn about and improve upon. I found the content very interesting and look forward to putting it into practice! Gezz is a very thorough trainer and comes across very clear, whilst keeping the attendees interested throughout the two days.
The Course Training Method
The training method follows this general pattern - the training is very interactive and interesting:
- The trainer gives a clear explanation of the point in question with specific examples.
- Then, the delegates practice by doing an exercise with each other.
- The delegates practice by doing an exercise with the trainer.
- All points are supported with full written notes to take away.
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Delegates are asked to write down an associated action, for each point made.
(At the end of the day, we have about twenty such actions, from which the delegates choose six which are the most personally meaningful).
Note: we do not believe in placing people in any situation of embarrassment by demanding that they 'perform' in front of the whole group. So you can relax: come on this course and be at ease; ready to learn new skills!
Express an Interest
If you feel you would like to attend but cannot yet commit to a secured booking, you can express your interest here.
Open Training Course Pricing and Availability
You are able to book this course online today.
Next Open Course Starts in 12 days, Birmingham, places available
The open training course costs only £450 +VAT per delegate. For this price we provide:
- A full day of quality training
- Tea, coffee and cakes
- Lunch
- Full colour course handbook
- Written action plan
- Certificate
- Training articles and newsletters
- Access to additional free training material* after the course
Plus, 3 months free telephone coaching
To answer any on-going questions, you will also receive email and telephone support from your trainer after you have attended the course. Whilst you are implementing what you have learned we will be there to help you if you need us for advice, guidance and coaching.
Course Timings
Start 09:00 - Finish 16:30.
Lunch at 13:00, Tea Breaks at 11:00 and 15:00.
6 trainer-led hours, additional 2-3 via post-course portal independent learning.
After the course, how can you keep the training-momentum going?
We understand that it is important to keep the momentum of the training going, in the weeks after the course. The ideas and methods that you learnt during the course need to be implemented, not just for the two weeks after the course, but for all time!
In order to make that happen, we will give you continued, on-going support after the training course has finished.
* This support comes in the form of...
- PDF download of the training handbook
- Newsletters containing training blogs and articles, which will provide you with ongoing training and good ideas, whenever you need them.
- Fun questionnaires that are designed to tease out your strengths and weaknesses and then give you ideas as to how you might improve your performance.
- Decision matrices that will allow you to make decisions and prioritise tasks into the correct order.
- Summary diagrams and mind maps from the course.
- Conflict scripts that give you examples of how the conflict method can be used, in real life situations.
- Free eBook the effective leader manager.
All Open Course Dates and Locations
| Dates | Course Venue / Location | Total Course Cost |
| Wednesday 1 August | etc. Venues Birmingham - Maple House, Birmingham (B4 6TB) | £450 + VAT per delegate |
| Monday 20 August | etc. Venues Marble Arch - Edgware Road , London - Central (W2 2EA) | £450 + VAT per delegate |
| Monday 20 August | etc. Venues Marble Arch - Edgware Road , London - Central (W2 2EA) | £450 + VAT per delegate |
| Wednesday 12 September | Holiday Inn Manchester Media City , Manchester (M50 2EQ) | £450 + VAT per delegate |
| Monday 17 September | TBC - Reading, Reading (TBC Reading) | £450 + VAT per delegate |
| Monday 17 September | etc. Venues Marble Arch - Edgware Road , London - Central (W2 2EA) | £450 + VAT per delegate |
| Monday 24 September | DoubleTree Leeds, Leeds City (LS1 4BR) | £450 + VAT per delegate |
| Monday 24 September | etc. Venues Birmingham - Maple House, Birmingham (B4 6TB) | £450 + VAT per delegate |
| Monday 1 October | Village Hotel, Maidstone Kent , Maidstone Kent (ME14 3AQ) | £450 + VAT per delegate |
| Monday 15 October | TBC - Dublin, Dublin, Ireland (TBC Dublin) | £450 + VAT per delegate |
| Monday 15 October | etc. Venues Marble Arch - Edgware Road , London - Central (W2 2EA) | £450 + VAT per delegate |
| Tuesday 23 October | etc. Venues Manchester, Manchester City (M1 3HU) | £450 + VAT per delegate |
| Wednesday 7 November | etc. Venues Birmingham - Maple House, Birmingham (B4 6TB) | £450 + VAT per delegate |
| Wednesday 14 November | etc. Venues Marble Arch - Edgware Road , London - Central (W2 2EA) | £450 + VAT per delegate |
| Monday 19 November | DoubleTree Leeds, Leeds City (LS1 4BR) | £450 + VAT per delegate |
| Wednesday 28 November | Village Hotel, Maidstone Kent , Maidstone Kent (ME14 3AQ) | £450 + VAT per delegate |
| Wednesday 5 December | Holiday Inn Manchester Media City , Manchester (M50 2EQ) | £450 + VAT per delegate |
| Monday 10 December | etc. Venues Marble Arch - Edgware Road , London - Central (W2 2EA) | £450 + VAT per delegate |
| Monday 10 December | etc. Venues Birmingham - Maple House, Birmingham (B4 6TB) | £450 + VAT per delegate |
In-House Training Course Pricing and Proposal
This course is also available from just £1,950 +VAT per day as a bespoke in-house group training course in the UK and worldwide.
It has been designed to provide a similar experience to our open courses, however we can tailor the content to fit your specific needs. In-House Group training costs from just £1,950 +VAT per day for up to 20 delegates (international training price varies). Plus, hotel accommodation for trainer if necessary. (Premier Inn type: not the Hilton!)
This price includes:
- Quality training delivered by an experienced trainer
- Full colour course handbook
- Personal written action plans
- Access to additional free training material after the course
- Three months free telephone coaching
Contact Us Today
Please call us on +44 (0)20 3856 3037 to discuss your requirements for the in-house training course.
If you want to know more about any other Management Training Courses, or their suitability for you or a colleague, call us on +44 (0)20 3856 3037.
Email your Manager
If you are reading this page with the intention of attending the course, then you may need to 'put forward a case' to a manager who makes the final decision.
So, you may find it beneficial to give your manager this document, which will give all the information needed to make the right decision.
To do this, please enter the manager's email address below and.. take me to your leader!
* Just so you know, we'll add your details to our records.
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