Established, since 1997, leading UK based training provider.

Performance Management Training Course - One Day

Learn practical tools that you can use in real-life situations. Performance Management Training
  • Correctly manage poor performance issues
  • Avoid creating negative emotions. Keep to the positive emotions
  • Performance management means: Set and agree clear, specific goals
  • Criticise their performance without criticising their personality
  • Get their commitment to a higher standard of performance
  • Distinguish reasons from excuses
  • Always finish on a positive
Learn in a friendly and relaxed atmosphere with people who are facing similar situations as you.

Performance Management Training - One Day

About this Performance Management Training Course

Performance management is about getting the best possible performance from other members of your team.

Performance management training is especially about getting an improved performance from those people who are not performing well, or who are currently performing badly.

Sadly, some people do the wrong things. They do things they shouldn’t do. They may fail to speak in the correct way.

Therefore, sometimes, you must “manage their performance”.
Which means: Talk to them, and have them agree to improve their future performance.

This is not an easy task, since most people don’t like being told that what they have been doing is unacceptable.

Here is an outline of the performance management training content:

The course content has been very well thought out and broken down into relevant sections that we all come across daily. I found the smart system and wrong box/right box systems very useful tools. Alison was very clear, explanations were concise. I also found the course very engaging and uplifting

Customer Reviews

Performance Management Training - One Day Course Overview

Day One - Morning

  • How to get the best from yourself and others
  • The importance of goals
  • How to use the 8 Part SMART to explain your message
  • How to specify exactly what you mean
  • Agree time lines, resources, and additional skills
  • Use affirmative, not negative language
  • Distinguish between insult and feedback
  • Distinguish critic v cynic

Day One - Afternoon

  • Minimise negative emotions
  • Build positive emotions
  • Use factual language, not opinionated language
  • Name the “wrong” behaviour
  • Ask for the “correct” behaviour
  • Gain agreement to the correct behaviour or
  • Discuss objections to your request
  • Distinguish reasons from excuses
  • Agree the way forward
  • Always finish on a positive note

Available Dates and Locations

10 June
Manchester City
£450 +VAT
17 June
London - Central
£450 +VAT
26 June
Birmingham
£450 +VAT
15 July
Reading
£450 +VAT
More dates and locations available
Save £50 on this course

Next Open Course Starts in 18 days, Manchester City, places available Book Now >

Please note all our training courses include optional three months FREE telephone coaching to answer any on-going questions.

Course Timings: Start 09:00 - Finish 16:30. Lunch at 13:00, Tea Breaks at 11:00 and 15:00.
6 trainer-led hours, additional 2-3 via post-course portal independent learning

We currently offer training courses in: London, Manchester, Birmingham, Bristol, Maidstone, Scotland, Reading, Dublin, Ireland, Luton, Bedfordshire, Cambridge, Milton Keynes, Leeds, Gloucestershire

Excellent combination of psychology, philosophy and exponential theory and examples. Great tasks to reinforce and stimulate debate. The trainer's presentation was outstanding. Kept the pace high to retain attention and engaged with everyone. A great positive example.

Customer Reviews

Performance Management Training Course Content

Performance Management Training - Day One - AM

Introductions

Question: How can you get the best performance from others.
Answer. Develop your performance management skills.

There are six performance management skills:

  1. Goal setting
  2. Clear communication
  3. Planning
  4. Conflict management
  5. Managing emotions
  6. Inspiring positive change

The importance of goal setting.

8 part SMART

Performance needs to be toward the achievement of a goal.

8 Part SMART goal setting formula

Ask and agree the answer to the following eight questions:

  1. What is the desired goal?
  2. How can we define the goal numerically?
  3. How can we define the goal in words?
  4. What is the feedback we have been getting recently?
  5. What skills or abilities do you need to develop?
  6. What resources do you need?
  7. How much time? When will you do this?
  8. Is the time frame reasonable?

Distinguish between being critical and being negative

Properly worded criticism is not negative. It is instructive.

How to ensure that your criticism is perceived as fair and helpful, not unfair and painful.

Give only positive commands

State your request in the positive form.

Avoid negative commands such as “Don’t be late”.

Instead, use positive commands such as “Be on time or early”.

Food Photo Food Photo Food Photo
A selection of food which is available on our open courses - varies per venue

I found the course to be informative and I very much enjoyed the day. The number of delegates allowed for a more personal approach which I found helpful. I have taken away some useful tools to handle difficult and confrontational situations, that can be applied not only in the workplace but in life generally. Having access to the post course portal for further support is also a bonus. I found the course tutor, Chris, to be engaging and would definitely consider attending your courses in the future.

Customer Reviews

Performance Management Training - Day One - PM

What personality type are you, in relation to conflict situations?

  1. Are you a rational conflict manager?
  2. Do you lose your temper?
  3. Do you feel upset in conflict situations?
  4. Do you evade conflict situations?
Never criticise their personality.
Comment only on their performance.

We need you to be a rational conflict manager. Here is how.

Distinguish between their performance and their personality.
Never criticise their personality. Comment only on their performance.

Use only factual specific language
Don’t use vague, emotional, opinionated language.

Prepare your message in advance.
Make sure you get the time and place right.

Figure out what the corrective action could be.

Don’t argue for too long about the past.

Be conscious of your body language.
Speak slowly and calmly.
Never swear nor make threats.

Make suggestions which will give the other the way out of their performance situation.

Use the phrase, “In future would you please, BLANK?”

Distinguish between reasons and excuses for not doing something.
Don't give concessions to people who offer excuses.
Give concessions only to people who offer good reasons.

Give immediate praise for any positive move, on their part.

Always finish on a positive note.

Five real life situations where you can practice with true examples.

The course content was structurally well organised and had a good set of exercises, the training manual was easy to read and understand. The trainer's presentation was engaging and interactive. The audience felt involved and I learnt some new techniques.

Customer Reviews

The Course Training Method

The training method follows this general pattern - the training is very interactive and interesting:

  1. The trainer gives a clear explanation of the point in question with specific examples.
  2. Then, the delegates practice by doing an exercise with each other.
  3. The delegates practice by doing an exercise with the trainer.
  4. All points are supported with full written notes to take away.
  5. Delegates are asked to write down an associated action, for each point made.
    (At the end of the day, we have about twenty such actions, from which the delegates choose six which are the most personally meaningful).

Note: we do not believe in placing people in any situation of embarrassment by demanding that they 'perform' in front of the whole group. So you can relax: come on this course and be at ease; ready to learn new skills!

Express an Interest

If you feel you would like to attend but cannot yet commit to a secured booking, you can express your interest here.





Open Training Course Pricing and Availability

You are able to book this course online today.

10 June
Manchester City
£450 +VAT
17 June
London - Central
£450 +VAT
26 June
Birmingham
£450 +VAT
15 July
Reading
£450 +VAT
More dates and locations available
Save £50 on this course

Next Open Course Starts in 18 days, Manchester City, places available Book Now >

  • Venue Photo
  • Venue Photo
  • Venue Photo
  • Venue Photo
  • Venue Photo
  • Venue Photo
A selection of venue photos

The open training course costs only £450 +VAT per delegate. For this price we provide:

  • A full day of quality training
  • Tea, coffee and cakes
  • Lunch
  • Full colour course handbook
  • Written action plan
  • Certificate
  • Training articles and newsletters
  • Access to additional free training material* after the course

Plus, 3 months free telephone coaching

To answer any on-going questions, you will also receive email and telephone support from your trainer after you have attended the course. Whilst you are implementing what you have learned we will be there to help you if you need us for advice, guidance and coaching.

Course Timings

Start 09:00 - Finish 16:30.
Lunch at 13:00, Tea Breaks at 11:00 and 15:00.

6 trainer-led hours, additional 2-3 via post-course portal independent learning.

After the course, how can you keep the training-momentum going?

We understand that it is important to keep the momentum of the training going, in the weeks after the course. The ideas and methods that you learnt during the course need to be implemented, not just for the two weeks after the course, but for all time!

In order to make that happen, we will give you continued, on-going support after the training course has finished.

* This support comes in the form of...

  • PDF download of the training handbook
  • Newsletters containing training blogs and articles, which will provide you with ongoing training and good ideas, whenever you need them.
  • Fun questionnaires that are designed to tease out your strengths and weaknesses and then give you ideas as to how you might improve your performance.
  • Decision matrices that will allow you to make decisions and prioritise tasks into the correct order.
  • Summary diagrams and mind maps from the course.
  • Conflict scripts that give you examples of how the conflict method can be used, in real life situations.
  • Free eBook the effective leader manager.

All Open Course Dates and Locations

Early Bird Discount - Save £50
Book 3 months in advance for Early Bird Discount.
Delegate names can be added later.

Date Area Location Cost Availability

May

22 May 2019London - CentralLondon etc. venues, London - Central (W2 2EA)£450 +VAT£450 +VATBook Now >

June

10 June 2019Manchester CityManchester etc. venues, Manchester City (M1 3HU)£450 +VAT£450 +VATBook Now >
17 June 2019London - CentralLondon etc. venues, London - Central (W2 2EA)£450 +VAT£450 +VATBook Now >
26 June 2019BirminghamBirmingham etc. venues, Birmingham (B4 6TB)£450 +VAT£450 +VATBook Now >

July

15 July 2019ReadingReading Crowne Plaza, Reading (RG1 8BD)£450 +VAT£450 +VATBook Now >
17 July 2019London - CentralLondon etc. venues, London - Central (W2 2EA)£450 +VAT£450 +VATBook Now >
17 July 2019Manchester CityManchester etc. venues, Manchester City (M1 3HU)£450 +VAT£450 +VATBook Now >

August

7 August 2019BirminghamBirmingham etc. venues, Birmingham (B4 6TB)£450 +VAT£450 +VATBook Now >
19 August 2019London - CentralLondon etc. venues, London - Central (W2 2EA)£450 +VAT£450 +VATBook Now >

September

11 September 2019Manchester CityManchester etc. venues, Manchester City (M1 3HU)£400 +VAT£400 +VATBook Now >
16 September 2019BirminghamBirmingham etc. venues, Birmingham (B4 6TB)£400 +VAT£400 +VATBook Now >
18 September 2019London - CentralLondon etc. venues, London - Central (W2 2EA)£400 +VAT£400 +VATBook Now >
23 September 2019Dublin, IrelandHotel Riu Plaza The Gresham, Dublin, Ireland (D01 C3W7)£400 (0% VAT)£400 (0% VAT)Book Now >
25 September 2019Leeds CityLeeds Double Tree, Leeds City (LS1 4BR)£400 +VAT£400 +VATBook Now >

October

7 October 2019LutonLuton Hilton Garden Inn, Luton (LU2 8DL)£400 +VAT£400 +VATBook Now >
14 October 2019London - CentralLondon etc. venues, London - Central (W2 2EA)£400 +VAT£400 +VATBook Now >
21 October 2019ReadingReading Crowne Plaza, Reading (RG1 8BD)£400 +VAT£400 +VATBook Now >
23 October 2019Manchester CityManchester etc. venues, Manchester City (M1 3HU)£400 +VAT£400 +VATBook Now >

November

6 November 2019BirminghamBirmingham etc. venues, Birmingham (B4 6TB)£400 +VAT£400 +VATBook Now >
13 November 2019London - CentralLondon etc. venues, London - Central (W2 2EA)£400 +VAT£400 +VATBook Now >
18 November 2019Leeds CityLeeds Double Tree, Leeds City (LS1 4BR)£400 +VAT£400 +VATBook Now >
18 November 2019Dublin, IrelandHotel Riu Plaza The Gresham, Dublin, Ireland (D01 C3W7)£400 (0% VAT)£400 (0% VAT)Book Now >
27 November 2019LutonLuton Hilton Garden Inn, Luton (LU2 8DL)£400 +VAT£400 +VATBook Now >
27 November 2019Manchester CityManchester etc. venues, Manchester City (M1 3HU)£400 +VAT£400 +VATBook Now >

December

2 December 2019BirminghamBirmingham etc. venues, Birmingham (B4 6TB)£400 +VAT£400 +VATBook Now >
9 December 2019London - CentralLondon etc. venues, London - Central (W2 2EA)£400 +VAT£400 +VATBook Now >

This course will be delivered by a trainer from the Corporate Coach Group, at the venues listed above. Select a location above to start booking.

In-House Training Course Pricing and Proposal

This course is also available from just £1,950 +VAT per day as a bespoke in-house group training course in the UK and worldwide.

It has been designed to provide a similar experience to our open courses, however we can tailor the content to fit your specific needs. In-House Group training costs from just £1,950 +VAT per day for up to 20 delegates (international training price varies). Plus, hotel accommodation for trainer if necessary. (Premier Inn type: not the Hilton!)

This price includes:

  • Quality training delivered by an experienced trainer
  • Full days training
  • Full colour course handbook
  • Preparation work
  • Travel costs and time
  • Written action plan to take away
  • Access to our post course portal
  • Access to our on-line leadership and management decision matrix templates and tools
  • Plus three months FREE telephone coaching to answer any on-going questions

Contact Us Today

Please call us on +44 (0)20 3856 3037 to discuss your requirements for the in-house training course.

If you want to know more about any other Management Training Courses, or their suitability for you or a colleague, call us on +44 (0)20 3856 3037.

Email your Manager

If you are reading this page with the intention of attending the course, then you may need to 'put forward a case' to a manager who makes the final decision.

So, you may find it beneficial to give your manager this document, which will give all the information needed to make the right decision.

To do this, please enter the manager's email address below and.. take me to your leader!


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