Performance Management Training Course - One Day
- Correctly manage poor performance issues
- Avoid creating negative emotions. Keep to the positive emotions
- Performance management means: Set and agree clear, specific goals
- Criticise their performance without criticising their personality
- Get their commitment to a higher standard of performance
- Distinguish reasons from excuses
- Always finish on a positive
- Read Full Training Course Overview
Book Now - Open Training Course Pricing and Availability
Next Open Course Running tomorrow in London - Central, places available
The open training course costs only £450 +VAT per delegate. For this price we provide:
- A full day of quality training
- 6 trainer-led hours, additional 2-3 via post-course portal independent learning
- Tea, coffee and cakes
- Lunch
- Full colour course handbook
- Written action plan
- Certificate
- Training articles and newsletters
- Access to additional free training material after the course
Plus, 3 months free telephone coaching
To answer any on-going questions, you will also receive email and telephone support from your trainer after you have attended the course. Whilst you are implementing what you have learned we will be there to help you if you need us for advice, guidance and coaching.
Delegate names can be added later.
All Open Course Dates and Locations
| Date | Area | Location | Cost | Availability | |
|---|---|---|---|---|---|
November | |||||
| 13 November 2019 | London - Central | London etc. venues, London - Central (W2 2EA) | £450 +VAT | ||
| 18 November 2019 | Leeds City | Leeds Double Tree, Leeds City (LS1 4BR) | £450 +VAT | ||
| 27 November 2019 | Manchester City | Manchester etc. venues, Manchester City (M1 3HU) | £450 +VAT | ||
December | |||||
| 2 December 2019 | Birmingham | Birmingham etc. venues, Birmingham (B4 6TB) | £450 +VAT | ||
| 9 December 2019 | London - Central | London etc. venues, London - Central (W2 2EA) | £450 +VAT | ||
January 2020 | |||||
| 20 January 2020 | London - Central | London etc. venues, London - Central (W2 2EA) | £450 +VAT | ||
| 21 January 2020 | Manchester City | Manchester etc. venues, Manchester City (M1 3HU) | £450 +VAT | ||
| 28 January 2020 | Cambridge | Cambridge Hotel Felix, Cambridge (CB3 0LX) | £450 +VAT | ||
| 29 January 2020 | Birmingham | Birmingham etc. venues, Birmingham (B4 6TB) | £450 +VAT | ||
February 2020 | |||||
| 5 February 2020 | Reading | Reading Crowne Plaza, Reading (RG1 8BD) | £450 +VAT | ||
| 10 February 2020 | Leeds City | Leeds Double Tree, Leeds City (LS1 4BR) | £450 +VAT | ||
| 25 February 2020 | London - Central | London etc. venues, London - Central (W2 2EA) | £400 +VAT | ||
| 26 February 2020 | Manchester City | Manchester etc. venues, Manchester City (M1 3HU) | £400 +VAT | ||
March 2020 | |||||
| 4 March 2020 | Birmingham | Birmingham etc. venues, Birmingham (B4 6TB) | £400 +VAT | ||
| 11 March 2020 | Bristol | Bristol Mercure Bristol Holland House, Bristol (BS1 6SQ) | £400 +VAT | ||
| 11 March 2020 | Liverpool | Liverpool Holiday Inn - City Centre, Liverpool (L1 1NQ) | £400 +VAT | ||
| 23 March 2020 | London - Central | London etc. venues, London - Central (W2 2EA) | £400 +VAT | ||
| 30 March 2020 | Cambridge | Cambridge Hotel Felix, Cambridge (CB3 0LX) | £400 +VAT | ||
| 31 March 2020 | Manchester City | Manchester etc. venues, Manchester City (M1 3HU) | £400 +VAT | ||
April 2020 | |||||
| 1 April 2020 | Birmingham | Birmingham etc. venues, Birmingham (B4 6TB) | £400 +VAT | ||
| 21 April 2020 | Leeds City | Leeds Double Tree, Leeds City (LS1 4BR) | £400 +VAT | ||
| 22 April 2020 | London - Central | London etc. venues, London - Central (W2 2EA) | £400 +VAT | ||
| 29 April 2020 | Reading | Reading Crowne Plaza, Reading (RG1 8BD) | £400 +VAT | ||
This course will be delivered by a trainer from the Corporate Coach Group, at the venues listed above. Select a location above to start booking.
The course content was excellent; very useful and easily applied to work environment. Highly recommended. Not too 'airy fairy' and very pragmatic. The trainer's presentation was clear, enthusiastic and maintained attention for whole two days. Packed in a lot of information without it feeling like overload! Very, very good presentation style.
Performance Management Training - One Day Course Overview
Day One - Morning
- How to get the best from yourself and others
- The importance of goals
- How to use the 8 Part SMART to explain your message
- How to specify exactly what you mean
- Agree time lines, resources, and additional skills
- Use affirmative, not negative language
- Distinguish between insult and feedback
- Distinguish critic v cynic
Day One - Afternoon
- Minimise negative emotions
- Build positive emotions
- Use factual language, not opinionated language
- Name the “wrong” behaviour
- Ask for the “correct” behaviour
- Gain agreement to the correct behaviour or
- Discuss objections to your request
- Distinguish reasons from excuses
- Agree the way forward
- Always finish on a positive note
A selection of food which is available on our open courses - varies per venue
Performance Management Training - Day One - AM
Introductions
Question: How can you get the best performance from others.
Answer. Develop your performance management skills.
There are six performance management skills:
- Goal setting
- Clear communication
- Planning
- Conflict management
- Managing emotions
- Inspiring positive change
The importance of goal setting.
Performance needs to be toward the achievement of a goal.
8 Part SMART goal setting formula
Ask and agree the answer to the following eight questions:
- What is the desired goal?
- How can we define the goal numerically?
- How can we define the goal in words?
- What is the feedback we have been getting recently?
- What skills or abilities do you need to develop?
- What resources do you need?
- How much time? When will you do this?
- Is the time frame reasonable?
Distinguish between being critical and being negative
Properly worded criticism is not negative. It is instructive.
How to ensure that your criticism is perceived as fair and helpful, not unfair and painful.
Give only positive commands
State your request in the positive form.
Avoid negative commands such as “Don’t be late”.
Instead, use positive commands such as “Be on time or early”.
A selection of food which is available on our open courses - varies per venue
Performance Management Training - Day One - PM
The course content was interesting and I learnt more than expected. Found the course manual useful. The trainer's presentation was really good. Personal examples really help understanding. No preaching, just a relaxed atmosphere.
In-House Training Course Pricing and Proposal
This course is also available from just £1,950 +VAT per day as a bespoke in-house group training course in the UK and worldwide.
It has been designed to provide a similar experience to our open courses, however we can tailor the content to fit your specific needs. In-House Group training costs from just £1,950 +VAT per day (international training price varies). Plus, hotel accommodation for trainer if necessary. (Premier Inn type: not the Hilton!)
This price includes:
- Quality training delivered by an experienced trainer
- Full days training
- Full colour course handbook
- Preparation work
- Travel costs and time
- Written action plan to take away
- Access to our post course portal
- Access to our on-line leadership and management decision matrix templates and tools
- Plus three months FREE telephone coaching to answer any on-going questions
Contact Us Today
Please call us on +44 (0)20 3856 3037 to discuss your requirements for the in-house training course.
If you want to know more about any other Management Training Courses, or their suitability for you or a colleague, call us on +44 (0)20 3856 3037.
Express an Interest
XIf you feel you would like to attend but cannot yet commit to a secured booking, you can express your interest here.
Email your Manager
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The course content was very useful, gave a great insight into how to effectively manage time and working relationships with other people. Trainer's presentation was very interactive, less computer based and more done on the flip board.
Performance Management Training Course Summary
Performance management is about developing your ability to inspire others to give their best performance.
Performance management is particularly concerned with getting a better performance from those people who are currently underperforming.
Some people don’t perform as well as they should. They fail to do things they should do. They sometimes say things they shouldn’t say.
Therefore, sometimes, you must “manage their performance”.
Which means: Talk to them and inspire them to improve their performance.
This is not an easy thing for the manager to do, since most people don’t like being told that they need to improve their performance.
Performance management skills training content summary: