Established, since 1997, leading UK based training provider.

Performance Management Training Course - One Day

Learn practical tools that you can use in real-life situations. Performance Management Training
  • Correctly manage poor performance issues
  • Avoid creating negative emotions. Keep to the positive emotions
  • Performance management means: Set and agree clear, specific goals
  • Criticise their performance without criticising their personality
  • Get their commitment to a higher standard of performance
  • Distinguish reasons from excuses
  • Always finish on a positive
Learn in a friendly and relaxed atmosphere with people who are facing similar situations as you.

Book Now - Open Training Course Pricing and Availability

13 November
London - Central
£450 +VAT
18 November
Leeds City
£450 +VAT
27 November
Manchester City
£450 +VAT
2 December
Birmingham
£450 +VAT
More dates and locations available
Save £50 on this course

Next Open Course Running tomorrow in London - Central, places available Book Now >

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A selection of venue photos

The open training course costs only £450 +VAT per delegate. For this price we provide:

  • A full day of quality training
  • 6 trainer-led hours, additional 2-3 via post-course portal independent learning
  • Tea, coffee and cakes
  • Lunch
  • Full colour course handbook
  • Written action plan
  • Certificate
  • Training articles and newsletters
  • Access to additional free training material after the course

Plus, 3 months free telephone coaching

To answer any on-going questions, you will also receive email and telephone support from your trainer after you have attended the course. Whilst you are implementing what you have learned we will be there to help you if you need us for advice, guidance and coaching.

Early Bird Discount - Save £50
Book 3 months in advance for Early Bird Discount.
Delegate names can be added later.
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All Open Course Dates and Locations

Date Area Location Cost Availability

November

13 November 2019London - CentralLondon etc. venues, London - Central (W2 2EA)£450 +VAT£450 +VATBook Now >
18 November 2019Leeds CityLeeds Double Tree, Leeds City (LS1 4BR)£450 +VAT£450 +VATBook Now >
27 November 2019Manchester CityManchester etc. venues, Manchester City (M1 3HU)£450 +VAT£450 +VATBook Now >

December

2 December 2019BirminghamBirmingham etc. venues, Birmingham (B4 6TB)£450 +VAT£450 +VATBook Now >
9 December 2019London - CentralLondon etc. venues, London - Central (W2 2EA)£450 +VAT£450 +VATBook Now >

January 2020

20 January 2020London - CentralLondon etc. venues, London - Central (W2 2EA)£450 +VAT£450 +VATBook Now >
21 January 2020Manchester CityManchester etc. venues, Manchester City (M1 3HU)£450 +VAT£450 +VATBook Now >
28 January 2020CambridgeCambridge Hotel Felix, Cambridge (CB3 0LX)£450 +VAT£450 +VATBook Now >
29 January 2020BirminghamBirmingham etc. venues, Birmingham (B4 6TB)£450 +VAT£450 +VATBook Now >

February 2020

5 February 2020ReadingReading Crowne Plaza, Reading (RG1 8BD)£450 +VAT£450 +VATBook Now >
10 February 2020Leeds CityLeeds Double Tree, Leeds City (LS1 4BR)£450 +VAT£450 +VATBook Now >
25 February 2020London - CentralLondon etc. venues, London - Central (W2 2EA)£400 +VAT£400 +VATBook Now >
26 February 2020Manchester CityManchester etc. venues, Manchester City (M1 3HU)£400 +VAT£400 +VATBook Now >

March 2020

4 March 2020BirminghamBirmingham etc. venues, Birmingham (B4 6TB)£400 +VAT£400 +VATBook Now >
11 March 2020BristolBristol Mercure Bristol Holland House, Bristol (BS1 6SQ)£400 +VAT£400 +VATBook Now >
11 March 2020LiverpoolLiverpool Holiday Inn - City Centre, Liverpool (L1 1NQ)£400 +VAT£400 +VATBook Now >
23 March 2020London - CentralLondon etc. venues, London - Central (W2 2EA)£400 +VAT£400 +VATBook Now >
30 March 2020CambridgeCambridge Hotel Felix, Cambridge (CB3 0LX)£400 +VAT£400 +VATBook Now >
31 March 2020Manchester CityManchester etc. venues, Manchester City (M1 3HU)£400 +VAT£400 +VATBook Now >

April 2020

1 April 2020BirminghamBirmingham etc. venues, Birmingham (B4 6TB)£400 +VAT£400 +VATBook Now >
21 April 2020Leeds CityLeeds Double Tree, Leeds City (LS1 4BR)£400 +VAT£400 +VATBook Now >
22 April 2020London - CentralLondon etc. venues, London - Central (W2 2EA)£400 +VAT£400 +VATBook Now >
29 April 2020ReadingReading Crowne Plaza, Reading (RG1 8BD)£400 +VAT£400 +VATBook Now >

This course will be delivered by a trainer from the Corporate Coach Group, at the venues listed above. Select a location above to start booking.

The course content was excellent; very useful and easily applied to work environment. Highly recommended. Not too 'airy fairy' and very pragmatic. The trainer's presentation was clear, enthusiastic and maintained attention for whole two days. Packed in a lot of information without it feeling like overload! Very, very good presentation style.

Customer Reviews

Performance Management Training - One Day Course Overview

Day One - Morning

  • How to get the best from yourself and others
  • The importance of goals
  • How to use the 8 Part SMART to explain your message
  • How to specify exactly what you mean
  • Agree time lines, resources, and additional skills
  • Use affirmative, not negative language
  • Distinguish between insult and feedback
  • Distinguish critic v cynic

Day One - Afternoon

  • Minimise negative emotions
  • Build positive emotions
  • Use factual language, not opinionated language
  • Name the “wrong” behaviour
  • Ask for the “correct” behaviour
  • Gain agreement to the correct behaviour or
  • Discuss objections to your request
  • Distinguish reasons from excuses
  • Agree the way forward
  • Always finish on a positive note
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A selection of food which is available on our open courses - varies per venue

Performance Management Training - Day One - AM

Introductions

Question: How can you get the best performance from others.
Answer. Develop your performance management skills.

There are six performance management skills:

  1. Goal setting
  2. Clear communication
  3. Planning
  4. Conflict management
  5. Managing emotions
  6. Inspiring positive change

The importance of goal setting.

8 part SMART

Performance needs to be toward the achievement of a goal.

8 Part SMART goal setting formula

Ask and agree the answer to the following eight questions:

  1. What is the desired goal?
  2. How can we define the goal numerically?
  3. How can we define the goal in words?
  4. What is the feedback we have been getting recently?
  5. What skills or abilities do you need to develop?
  6. What resources do you need?
  7. How much time? When will you do this?
  8. Is the time frame reasonable?

Distinguish between being critical and being negative

Properly worded criticism is not negative. It is instructive.

How to ensure that your criticism is perceived as fair and helpful, not unfair and painful.

Give only positive commands

State your request in the positive form.

Avoid negative commands such as “Don’t be late”.

Instead, use positive commands such as “Be on time or early”.

Food Photo Food Photo Food Photo
A selection of food which is available on our open courses - varies per venue

Performance Management Training - Day One - PM

What personality type are you, in relation to conflict situations?

  1. Are you a rational conflict manager?
  2. Do you lose your temper?
  3. Do you feel upset in conflict situations?
  4. Do you evade conflict situations?
Never criticise their personality.
Comment only on their performance.

We need you to be a rational conflict manager. Here is how.

Distinguish between their performance and their personality.
Never criticise their personality. Comment only on their performance.

Use only factual specific language
Don’t use vague, emotional, opinionated language.

Prepare your message in advance.
Make sure you get the time and place right.

Figure out what the corrective action could be.

Don’t argue for too long about the past.

Be conscious of your body language.
Speak slowly and calmly.
Never swear nor make threats.

Make suggestions which will give the other the way out of their performance situation.

Use the phrase, “In future would you please, BLANK?”

Distinguish between reasons and excuses for not doing something.
Don't give concessions to people who offer excuses.
Give concessions only to people who offer good reasons.

Give immediate praise for any positive move, on their part.

Always finish on a positive note.

Five real life situations where you can practice with true examples.

The course content was interesting and I learnt more than expected. Found the course manual useful. The trainer's presentation was really good. Personal examples really help understanding. No preaching, just a relaxed atmosphere.

Customer Reviews

In-House Training Course Pricing and Proposal

This course is also available from just £1,950 +VAT per day as a bespoke in-house group training course in the UK and worldwide.

It has been designed to provide a similar experience to our open courses, however we can tailor the content to fit your specific needs. In-House Group training costs from just £1,950 +VAT per day (international training price varies). Plus, hotel accommodation for trainer if necessary. (Premier Inn type: not the Hilton!)

This price includes:

  • Quality training delivered by an experienced trainer
  • Full days training
  • Full colour course handbook
  • Preparation work
  • Travel costs and time
  • Written action plan to take away
  • Access to our post course portal
  • Access to our on-line leadership and management decision matrix templates and tools
  • Plus three months FREE telephone coaching to answer any on-going questions

Contact Us Today

Please call us on +44 (0)20 3856 3037 to discuss your requirements for the in-house training course.

If you want to know more about any other Management Training Courses, or their suitability for you or a colleague, call us on +44 (0)20 3856 3037.

The course content was very useful, gave a great insight into how to effectively manage time and working relationships with other people. Trainer's presentation was very interactive, less computer based and more done on the flip board.

Customer Reviews

Performance Management Training Course Summary

Performance management is about developing your ability to inspire others to give their best performance.

Performance management is particularly concerned with getting a better performance from those people who are currently underperforming.

Some people don’t perform as well as they should. They fail to do things they should do. They sometimes say things they shouldn’t say.

Therefore, sometimes, you must “manage their performance”.
Which means: Talk to them and inspire them to improve their performance.

This is not an easy thing for the manager to do, since most people don’t like being told that they need to improve their performance.

Performance management skills training content summary: