Performance Management Training Course - One Day

About this Performance Management Training Course

Performance management is about getting the best possible performance from other members of your team.

Performance management training is especially about getting an improved performance from those people who are not performing well, or who are currently performing badly.

Sadly, some people do the wrong things. They do things they shouldn’t do. They may fail to speak in the correct way.

Therefore, sometimes, you must “manage their performance”.
Which means: Talk to them, and have them agree to improve their future performance.

This is not an easy task, since most people don’t like being told that what they have been doing is unacceptable.

Here is an outline of the performance management training content:

Performance Management Training - One Day Course Overview

Available Dates and Locations

Next Open Course Starts in 18 days, Manchester City, places available Book Now >

Please note all our training courses include optional three months FREE telephone coaching to answer any on-going questions.

Course Timings: Start 09:00 - Finish 16:30. Lunch at 13:00, Tea Breaks at 11:00 and 15:00.
6 trainer-led hours, additional 2-3 via post-course portal independent learning

We currently offer training courses in: London, Manchester, Birmingham, Bristol, Maidstone, Scotland, Reading, Dublin, Ireland, Luton, Bedfordshire, Cambridge, Milton Keynes, Leeds, Gloucestershire

Performance Management Training Course Content

Performance Management Training - Day One - AM

Introductions

Question: How can you get the best performance from others.
Answer. Develop your performance management skills.

There are six performance management skills:

1. Goal setting
2. Clear communication
3. Planning
4. Conflict management
5. Managing emotions
6. Inspiring positive change

The importance of goal setting.

Performance needs to be toward the achievement of a goal.

8 Part SMART goal setting formula

Ask and agree the answer to the following eight questions:

1. What is the desired goal?
2. How can we define the goal numerically?
3. How can we define the goal in words?
4. What is the feedback we have been getting recently?
5. What skills or abilities do you need to develop?
6. What resources do you need?
7. How much time? When will you do this?
8. Is the time frame reasonable?

Distinguish between being critical and being negative

Properly worded criticism is not negative. It is instructive.

How to ensure that your criticism is perceived as fair and helpful, not unfair and painful.

Give only positive commands

State your request in the positive form.

Avoid negative commands such as “Don’t be late”.

Instead, use positive commands such as “Be on time or early”.

Performance Management Training - Day One - PM

What personality type are you, in relation to conflict situations?

1. Are you a rational conflict manager?
2. Do you lose your temper?
3. Do you feel upset in conflict situations?
4. Do you evade conflict situations?

Never criticise their personality.
Comment only on their performance.

We need you to be a rational conflict manager. Here is how.

Distinguish between their performance and their personality.
Never criticise their personality. Comment only on their performance.

Use only factual specific language
Don’t use vague, emotional, opinionated language.

Prepare your message in advance.
Make sure you get the time and place right.

Figure out what the corrective action could be.

Don’t argue for too long about the past.

Be conscious of your body language.
Speak slowly and calmly.
Never swear nor make threats.

Make suggestions which will give the other the way out of their performance situation.

Use the phrase, “In future would you please, BLANK?”

Distinguish between reasons and excuses for not doing something.
Don't give concessions to people who offer excuses.
Give concessions only to people who offer good reasons.

Give immediate praise for any positive move, on their part.

Always finish on a positive note.

Five real life situations where you can practice with true examples.

The Course Training Method

The training method follows this general pattern - the training is very interactive and interesting:

1. The trainer gives a clear explanation of the point in question with specific examples.
2. Then, the delegates practice by doing an exercise with each other.
3. The delegates practice by doing an exercise with the trainer.
4. All points are supported with full written notes to take away.
5. Delegates are asked to write down an associated action, for each point made.
   (At the end of the day, we have about twenty such actions, from which the delegates choose six which are the most personally meaningful).

Note: we do not believe in placing people in any situation of embarrassment by demanding that they 'perform' in front of the whole group. So you can relax: come on this course and be at ease; ready to learn new skills!

Express an Interest

If you feel you would like to attend but cannot yet commit to a secured booking, you can express your interest here.

Open Training Course Pricing and Availability

You are able to book this course online today.

Next Open Course Starts in 18 days, Manchester City, places available Book Now >

The open training course costs only £450 +VAT per delegate. For this price we provide:

• A full day of quality training
• Tea, coffee and cakes
• Lunch
• Full colour course handbook
• Written action plan
• Certificate
• Training articles and newsletters
• Access to additional free training material* after the course

Plus, 3 months free telephone coaching

To answer any on-going questions, you will also receive email and telephone support from your trainer after you have attended the course. Whilst you are implementing what you have learned we will be there to help you if you need us for advice, guidance and coaching.

Course Timings

Start 09:00 - Finish 16:30.
Lunch at 13:00, Tea Breaks at 11:00 and 15:00.

6 trainer-led hours, additional 2-3 via post-course portal independent learning.

After the course, how can you keep the training-momentum going?

We understand that it is important to keep the momentum of the training going, in the weeks after the course. The ideas and methods that you learnt during the course need to be implemented, not just for the two weeks after the course, but for all time!

In order to make that happen, we will give you continued, on-going support after the training course has finished.

* This support comes in the form of...

• PDF download of the training handbook
• Newsletters containing training blogs and articles, which will provide you with ongoing training and good ideas, whenever you need them.
• Fun questionnaires that are designed to tease out your strengths and weaknesses and then give you ideas as to how you might improve your performance.
• Decision matrices that will allow you to make decisions and prioritise tasks into the correct order.
• Summary diagrams and mind maps from the course.
• Conflict scripts that give you examples of how the conflict method can be used, in real life situations.
• Free eBook the effective leader manager.

All Open Course Dates and Locations

In-House Training Course Pricing and Proposal

This course is also available from just £1,950 +VAT per day as a bespoke in-house group training course in the UK and worldwide.

It has been designed to provide a similar experience to our open courses, however we can tailor the content to fit your specific needs. In-House Group training costs from just £1,950 +VAT per day for up to 20 delegates (international training price varies). Plus, hotel accommodation for trainer if necessary. (Premier Inn type: not the Hilton!)

This price includes:

• Quality training delivered by an experienced trainer
• Full days training
• Full colour course handbook
• Preparation work
• Travel costs and time
• Written action plan to take away
• Access to our post course portal
• Access to our on-line leadership and management decision matrix templates and tools
• Plus three months FREE telephone coaching to answer any on-going questions

Contact Us Today

Please call us on +44 (0)20 3856 3037 to discuss your requirements for the in-house training course.

If you want to know more about any other Management Training Courses, or their suitability for you or a colleague, call us on +44 (0)20 3856 3037.

Email your Manager

If you are reading this page with the intention of attending the course, then you may need to 'put forward a case' to a manager who makes the final decision.

So, you may find it beneficial to give your manager this document, which will give all the information needed to make the right decision.

To do this, please enter the manager's email address below and.. take me to your leader!

Other Popular Courses

You may be interested in one of our other popular courses:

• Leadership and Management Training - Two Day Course
  At your place of work, are you in the role of a leader-manager? Your role is to get the best performance from yourself and others. In order to do that, you may need to develop some additional personal skills. This excellent two day course will give you a proven, step by step guide to success as an effective leader manager.
• Personal Development Training - Two Day Course
  This personal development course will help you extend your professional skills in relation to communication, goal achievement, planning and prioritising, as well as handling difficult people and achieving a positive mental attitude. Improve your career prospects and develop your personal confidence with this CPD and ILM accredited training.
• Conflict Management Training - One Day Course
  Is it true that some people in your organisation do not manage conflict very well? Instead, do they sometimes mis-manage conflict and make the situation worse? Conflict in your team is inevitable and could even be beneficial, but ONLY IF it is managed according to correct principles.
• Communication Skills Training - One Day Course
  Are you as confident in your powers of communication, as you would really like to be? Clear and confident communication will help you improve the performance of your whole team. When you return from this fabulous course, you will feel more clear, confident and persuasive.
• Time Management Training - One Day Course
  Do you have days when you're busy but not productive? Overwhelmed by the sheer volume of work? If so, then our training course in time management will give you practical techniques and tools. Learn to plan, prepare and delegate, avoid procrastination and time stealers. Become more productive and less stressed by learning effective time management.