Performance Management Training Course - One Day
- Correctly manage poor performance issues
- Avoid creating negative emotions. Keep to the positive emotions
- Performance management means: Set and agree clear, specific goals
- Criticise their performance without criticising their personality
- Get their commitment to a higher standard of performance
- Distinguish reasons from excuses
- Always finish on a positive
- Read Full Training Course Overview
About this Performance Management Training Course
Performance management is the art of getting the best performance from other members of the team.
Performance management is especially concerned with getting an improvement from people who are currently performing badly.
Sadly, some people do the wrong things. They fail to do things they should do. They say things they should not say.
Therefore, sometimes, you must “manage their performance”.
Which means: Talk to them, and have them agree to improve their future performance.
This is not an easy thing for the manager to do, since most people don’t like being told that they need to improve their performance.
Performance management training one day course content summary:
The training course was very useful and packed full of information. The language used was very user-friendly and understandable. The Trainer's presentation was really good, the trainer showed lots of confidence and had great knowledge.
Performance Management Training - One Day Course Overview
Day One - Morning
- How to get the best from yourself and others
- The importance of goals
- How to use the 8 Part SMART to explain your message
- How to specify exactly what you mean
- Agree time lines, resources, and additional skills
- Use affirmative, not negative language
- Distinguish between insult and feedback
- Distinguish critic v cynic
Day One - Afternoon
- Minimise negative emotions
- Build positive emotions
- Use factual language, not opinionated language
- Name the “wrong” behaviour
- Ask for the “correct” behaviour
- Gain agreement to the correct behaviour or
- Discuss objections to your request
- Distinguish reasons from excuses
- Agree the way forward
- Always finish on a positive note
Available Dates and Locations
Next Open Course Running tomorrow in London - Central, places available
Please note all our training courses include optional three months FREE telephone coaching to answer any on-going questions.
Course Timings: Start 09:00 - Finish 16:30. Lunch at 13:00, Tea Breaks at 11:00 and 15:00.
6 trainer-led hours, additional 2-3 via post-course portal independent learning
We currently offer training courses in: London, Manchester, Birmingham, Bristol, Maidstone, Scotland, Reading, Dublin, Ireland, Luton, Bedfordshire, Cambridge, Milton Keynes, Leeds, Gloucestershire
The training course content was really superb and engaging; I will use a lot of these concepts in my daily work. The best course I have been on in a very long time. Trainer's presentation: Positive, lively and engaged the whole group. Felt energised throughout the day.
Performance Management Training Course Content
Performance Management Training - Day One - AM
Introductions
Question: How can you get the best performance from others.
Answer. Develop your performance management skills.
There are six performance management skills:
- Goal setting
- Clear communication
- Planning
- Conflict management
- Managing emotions
- Inspiring positive change
The importance of goal setting.
Performance needs to be toward the achievement of a goal.
8 Part SMART goal setting formula
Ask and agree the answer to the following eight questions:
- What is the desired goal?
- How can we define the goal numerically?
- How can we define the goal in words?
- What is the feedback we have been getting recently?
- What skills or abilities do you need to develop?
- What resources do you need?
- How much time? When will you do this?
- Is the time frame reasonable?
Distinguish between being critical and being negative
Properly worded criticism is not negative. It is instructive.
How to ensure that your criticism is perceived as fair and helpful, not unfair and painful.
Give only positive commands
State your request in the positive form.
Avoid negative commands such as “Don’t be late”.
Instead, use positive commands such as “Be on time or early”.
This was just the right amount of content for the time available. Some useful models and practical strategies for better managing time and productivity. The trainer had excellent rapport and pace. A good amount of examples were given.
Performance Management Training - Day One - PM
What personality type are you, in relation to conflict situations?
- Are you a rational conflict manager?
- Do you lose your temper?
- Do you feel upset in conflict situations?
- Do you evade conflict situations?
Never criticise their personality.
Comment only on their performance.
We need you to be a rational conflict manager. Here is how.
Distinguish between their performance and their personality.
Never criticise their personality. Comment only on their performance.
Use only factual specific language
Don’t use vague, emotional, opinionated language.
Prepare your message in advance.
Make sure you get the time and place right.
Figure out what the corrective action could be.
Don’t argue for too long about the past.
Be conscious of your body language.
Speak slowly and calmly.
Never swear nor make threats.
Make suggestions which will give the other the way out of their performance situation.
Use the phrase, “In future would you please, BLANK?”
Distinguish between reasons and excuses for not doing something.
Don't give concessions to people who offer excuses.
Give concessions only to people who offer good reasons.
Give immediate praise for any positive move, on their part.
Always finish on a positive note.
Five real life situations where you can practice with true examples.
I was very impressed by the course content. I found all the information very useful and look forward to put this into practice. The trainer's presentation was excellent!! He came across very well and very easy to understand. A true motivator.
The Course Training Method
The training method follows this general pattern - the training is very interactive and interesting:
- The trainer gives a clear explanation of the point in question with specific examples.
- Then, the delegates practice by doing an exercise with each other.
- The delegates practice by doing an exercise with the trainer.
- All points are supported with full written notes to take away.
-
Delegates are asked to write down an associated action, for each point made.
(At the end of the day, we have about twenty such actions, from which the delegates choose six which are the most personally meaningful).
Note: we do not believe in placing people in any situation of embarrassment by demanding that they 'perform' in front of the whole group. So you can relax: come on this course and be at ease; ready to learn new skills!
Express an Interest
If you feel you would like to attend but cannot yet commit to a secured booking, you can express your interest here.
Open Training Course Pricing and Availability
You are able to book this course online today.
Next Open Course Running tomorrow in London - Central, places available
The open training course costs only £450 +VAT per delegate. For this price we provide:
- A full day of quality training
- Tea, coffee and cakes
- Lunch
- Full colour course handbook
- Written action plan
- Certificate
- Training articles and newsletters
- Access to additional free training material* after the course
Plus, 3 months free telephone coaching
To answer any on-going questions, you will also receive email and telephone support from your trainer after you have attended the course. Whilst you are implementing what you have learned we will be there to help you if you need us for advice, guidance and coaching.
Course Timings
Start 09:00 - Finish 16:30.
Lunch at 13:00, Tea Breaks at 11:00 and 15:00.
6 trainer-led hours, additional 2-3 via post-course portal independent learning.
After the course, how can you keep the training-momentum going?
We understand that it is important to keep the momentum of the training going, in the weeks after the course. The ideas and methods that you learnt during the course need to be implemented, not just for the two weeks after the course, but for all time!
In order to make that happen, we will give you continued, on-going support after the training course has finished.
* This support comes in the form of...
- PDF download of the training handbook
- Newsletters containing training blogs and articles, which will provide you with ongoing training and good ideas, whenever you need them.
- Fun questionnaires that are designed to tease out your strengths and weaknesses and then give you ideas as to how you might improve your performance.
- Decision matrices that will allow you to make decisions and prioritise tasks into the correct order.
- Summary diagrams and mind maps from the course.
- Conflict scripts that give you examples of how the conflict method can be used, in real life situations.
- Free eBook the effective leader manager.
All Open Course Dates and Locations
| Date | Area | Location | Cost | Availability |
|---|---|---|---|---|
March | ||||
| 25 March 2019 | London - Central | London etc. venues, London - Central (W2 2EA) | £450 +VAT | |
April | ||||
| 29 April 2019 | London - Central | London etc. venues, London - Central (W2 2EA) | £450 +VAT | |
| 29 April 2019 | Manchester City | Manchester etc. venues, Manchester City (M1 3HU) | £450 +VAT | |
May | ||||
| 1 May 2019 | Reading | Reading Crowne Plaza, Reading (RG1 8BD) | £450 +VAT | |
| 15 May 2019 | Birmingham | Birmingham etc. venues, Birmingham (B4 6TB) | £450 +VAT | |
| 15 May 2019 | Leeds City | Leeds Double Tree, Leeds City (LS1 4BR) | £450 +VAT | |
| 22 May 2019 | London - Central | London etc. venues, London - Central (W2 2EA) | £450 +VAT | |
June | ||||
| 10 June 2019 | Manchester City | Manchester etc. venues, Manchester City (M1 3HU) | £450 +VAT | |
| 10 June 2019 | Luton | Luton Hilton Garden Inn, Luton (LU2 8DL) | £450 +VAT | |
| 17 June 2019 | Dublin, Ireland | Hotel Riu Plaza The Gresham, Dublin, Ireland (D01 C3W7) | £450 (0% VAT) | |
| 17 June 2019 | London - Central | London etc. venues, London - Central (W2 2EA) | £450 +VAT | |
| 26 June 2019 | Birmingham | Birmingham etc. venues, Birmingham (B4 6TB) | £400 +VAT | |
July | ||||
| 15 July 2019 | Reading | Reading Crowne Plaza, Reading (RG1 8BD) | £400 +VAT | |
| 17 July 2019 | London - Central | London etc. venues, London - Central (W2 2EA) | £400 +VAT | |
| 17 July 2019 | Manchester City | Manchester etc. venues, Manchester City (M1 3HU) | £400 +VAT | |
This course will be delivered by a trainer from the Corporate Coach Group, at the venues listed above. Select a location above to start booking.
In-House Training Course Pricing and Proposal
This course is also available from just £1,950 +VAT per day as a bespoke in-house group training course in the UK and worldwide.
It has been designed to provide a similar experience to our open courses, however we can tailor the content to fit your specific needs. In-House Group training costs from just £1,950 +VAT per day for up to 20 delegates (international training price varies). Plus, hotel accommodation for trainer if necessary. (Premier Inn type: not the Hilton!)
This price includes:
- Quality training delivered by an experienced trainer
- Full days training
- Full colour course handbook
- Preparation work
- Travel costs and time
- Written action plan to take away
- Access to our post course portal
- Access to our on-line leadership and management decision matrix templates and tools
- Plus three months FREE telephone coaching to answer any on-going questions
Contact Us Today
Please call us on +44 (0)20 3856 3037 to discuss your requirements for the in-house training course.
If you want to know more about any other Management Training Courses, or their suitability for you or a colleague, call us on +44 (0)20 3856 3037.
Email your Manager
If you are reading this page with the intention of attending the course, then you may need to 'put forward a case' to a manager who makes the final decision.
So, you may find it beneficial to give your manager this document, which will give all the information needed to make the right decision.
To do this, please enter the manager's email address below and.. take me to your leader!
* Just so you know, we'll add your details to our records.
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