Performance Management Training Course
- One Day
- Correctly manage poor performance issues
- Avoid creating negative emotions. Keep to the positive emotions
- Performance management means: Set and agree clear, specific goals
- Criticise their performance without criticising their personality
- Get their commitment to a higher standard of performance
- Distinguish reasons from excuses
- Always finish on a positive
- Learn proven techniques from expert trainers
Companies We've Trained
This investigation course was very informative. It has given me more tools to conduct an investigation. The presentation was well planned and completed at the right pace and timing.
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Performance Management Training
Performance management is about getting the most from members of the team. When people underperform, you need to be able to get them to improve their performance. On this course you will learn how to set and agree goals and how to communicate effectively. Learn the art of feedback and how to criticise performance, without getting personal.
Performance Management Training - Course Overview
For a more in-depth course outline click:
Morning -
- How to get the best from yourself and others
- The importance of goals
- How to use the 8 Part SMART to explain your message
- How to specify exactly what you mean
- Agree time lines, resources, and additional skills
- Use affirmative, not negative language
- Distinguish between insult and feedback
- Distinguish critic v cynic
Afternoon -
- Minimise negative emotions
- Build positive emotions
- Use factual language, not opinionated language
- Name the “wrong” behaviour
- Ask for the “correct” behaviour
- Gain agreement to the correct behaviour or
- Discuss objections to your request
- Distinguish reasons from excuses
- Agree the way forward
- Always finish on a positive note
A selection of food which is available on our open courses - varies per venue
Book Now - Open Training Course Pricing and Availability
The Performance Management open training course costs only £450 +VAT per delegate.
For this price we provide:
- A full day of quality training
- 6 trainer-led hours, additional 2-3 via post-course portal independent learning
- Tea, coffee and cakes
- Lunch
- Full colour course handbook
- Written action plan
- Certificate
- Training articles and newsletters
- Access to additional free training material after the course
Plus, optional 3 months free telephone coaching
To answer any on-going questions, you will can receive email and telephone support from your trainer after you have attended the course. Whilst you are implementing what you have learned we will be there to help you if you need us for advice, guidance and coaching.
Next Open Course Dates
This investigation course was very informative. It has given me more tools to conduct an investigation. The presentation was well planned and completed at the right pace and timing.
In-House Training Course Pricing and Proposal
This course is also available from just £1,950 +VAT per day as a bespoke in-house group training course in the UK and worldwide.
It has been designed to provide a similar experience to our open courses, however we can tailor the content to fit your specific needs. In-House Group training costs from just £1,950 +VAT per day (international training price varies). Plus, hotel accommodation for trainer if necessary. (Premier Inn type: not the Hilton!)
This price includes:
- Quality training delivered by an experienced trainer
- Full days training
- Full colour course handbook
- Preparation work
- Travel costs and time
- Written action plan to take away
- Access to our post course portal
- Access to our on-line leadership and management decision matrix templates and tools
- Plus three months FREE telephone coaching to answer any on-going questions
Contact Us Today
Please call us on +44 (0)20 3856 3037 to discuss your requirements for the in-house training course.
If you want to know more about any other Management Training Courses, or their suitability for you or a colleague, call us on +44 (0)20 3856 3037.
The course content was a good variety. When I heard it was time management I though this would be the same as other courses. It was different, but very interesting and could realistically be applied to day to day jobs. The trainer was positive and delivered the message well, but without being over-powering.