Investigation Skills Training Course
- One Day
- Hold an investigative interview that gets to the truth
- Distinguish facts from opinions
- Distinguish “answers to questions”, from “responses to questions”
- Distinguish between “admissible” and “inadmissible” statements
- Ask the right questions in the right way
- Handle the evasive and difficult person
- Take accurate written notes, as you go
- Learn proven techniques from expert trainers
Companies We've Trained
Very interesting course with engaging content. I learnt the essentials of conducting an investigative interview. Trainer's presentation was a good mix of theory and practical. Clearly presented. The practical exercises were very good.
Make an Enquiry
XIf you feel you would like to attend but cannot yet commit to a secured booking, you can express your interest here.
Email this page to your Manager
XIf you are reading this page with the intention of attending the course, then you may need to 'put forward a case' to a manager who makes the final decision.
So, you may find it beneficial to give your manager this webpage, which will give all the information needed to make the right decision.
To do this, please enter the manager's email address below and.. take me to your leader!
* Just so you know, we'll add your details to our records.
Investigation Skills Training
Learn how to investigate allegations of malpractice or misconduct. How to gather evidence, ask the right questions and learn to distinguish genuine answers, from responses. Handling evasive interviewees. Ensure disciplinary and grievance issues are handled according to proper principles and standards. The importance of well written records.
Investigation Skills Training - Course Overview
There are occasions when managers have to investigate allegations of bad-practice. These allegations may represent a breach of the law, or it may be a breach of company policy. Either way, the manager has to interview the “witnesses” and they have to interview “the accused”.
This places the manager in a difficult position because the manager has neither experience nor knowledge of exactly how to conduct an investigative interview where the person being interviewed may be evasive, angry, lying, or the victim of an injustice.
This course is intended to help.
For a more in-depth course outline click:
Morning -
- Normal interview vs. investigative interview
- Answers v responses
- Lying is risky
- Evasion is more common
- Factual language
- Hearsay evidence
- Best evidence rule
- General v specific statements
- Factual language v opinionated
- 6 steps for gathering information
Afternoon -
- Sentence analysis
- Asking the right questions
- Investigation 2: Suspected person interview
- Body language
- Incongruent communications
- Taking good written notes
- Investigation interview 2 Suspected person
- Notes and final action plans
I found this course beneficial to know how to successfully conduct an investigation into issues. The tools will enable me to find the correct, factual information. The trainer's presentation was very good, light-hearted and easy to understand. He gave a good insight and tools to assist in investigating.
In-House Training Course Pricing and Proposal
This course is available from just £1,950 +VAT per day as a bespoke in-house group training course in the UK and worldwide.
It has been designed to provide a similar experience to our open courses, however we can tailor the content to fit your specific needs. In-House Group training costs from just £1,950 +VAT per day (international training price varies). Plus, hotel accommodation for trainer if necessary. (Premier Inn type: not the Hilton!)
This price includes:
- Quality training delivered by an experienced trainer
- Full days training
- Full colour course handbook
- Preparation work
- Travel costs and time
- Written action plan to take away
- Access to our post course portal
- Access to our on-line leadership and management decision matrix templates and tools
- Plus three months FREE telephone coaching to answer any on-going questions
In-House Proposal Document
Download the in-house training proposal document
Contact Us Today
Please call us on +44 (0)20 3856 3037 to discuss your requirements for the in-house training course.
If you want to know more about any other Management Training Courses, or their suitability for you or a colleague, call us on +44 (0)20 3856 3037.
Course content was comprehensive, interactive, stimulating with individual and group learning. The trainer’s presentation was clear, well organised, well communicated, instructive, relevant and useful.