Investigation Skills Training Availability, Pricing and Course Dates
If you have any questions, please phone us (+44 (0)20 3856 3037) or send us a message.
Bespoke Training (In-House or Live Online)
(International Price Varies)
In-House training has been designed to provide a similar experience to our open courses, however we can tailor the content to fit your specific needs.
Plus, hotel accommodation for trainer if needed (Premier Inn type: not the Hilton!)
We are able to train in your timezone.
All our training includes:
- A full day of quality training, delivered by an experienced trainer
- Total of 6 CPD training hours (9am - 4.30pm), plus an additional 2-3 via post-course online independent learning
- Full digital interactive course notes
- Training certificate
- Access to additional free training material after the course via our post-course portal
- 3 months free telephone coaching: Whilst you are implementing what you have learned, if you need to, you can contact us for support and guidance
What is Investigation Skills Training?
Occasionally at work, people are accused of misconduct. They may be accused of a violation of company policy or the law, or both. Consequently, managers must investigate such allegations to uncover the truth.
Most managers have not received specific training on how to properly conduct investigative interviews with witnesses, complainants, or the accused person. As a result, many managers make a poor job of this important task. This inability to conduct effective investigative interviews, represents a potential problem.
This one-day in-house course will correct this problem by teaching your managers the investigative interview skills they need.
Contact Us Today
If you want to know more about this course, or any other Management Training Courses, or their suitability for you or a colleague, call us on +44 (0)20 3856 3037 or make an enquiry online.
Customer Reviews
Leytons UK
Quantum Care
Investigation Skills Training Course Overview
Normal interview vs investigative interview. Investigative interviews are not like normal conversations. We will explain the difference. Answers vs responses. Many people don’t distinguish between an answer and a response to a question. Investigators always make this distinction.
Lying is risky. Many people do not lie, but they do not tell the truth either. We will discuss the alternatives to lying and why evasion is more common. We will discuss how to spot an evasive individual and how to deal with them.
Factual language: Investigators need to know the difference between an objective factual statement, and every other type. We only want factual objective statements. Hearsay evidence is inadmissible; we will give its definition and examples. The best evidence rule is an important doctrine of law, and all investigators must know it. We don’t want opinionated language, we want factual language only.
General vs specific statements. We divide language into two kinds, specific and general. We do not want general statements, we want specific statements.
Steps for gathering information: Here we provide a model for gaining information from witnesses and those making accusations.
Sentence analysis: It is useful to review your knowledge of English grammar, because that knowledge will give you a list of the questions you can ask about any sentence. Asking the right questions; we talk about the importance of chronological ordering.
How to interview the suspected person.
Understanding body language.
Taking good written notes and how to record the essentials of the investigation interviews.
Practice interviewing an accused person.
Final notes and final action plans.
Learning Outcomes:
- Hold an investigative interview that gets to the truth
- Distinguish facts from opinions
- Distinguish answers to questions, from responses to questions
- Distinguish between admissible and inadmissible statements
- Ask the right questions in the right way
- Handle the evasive and difficult person
- Take accurate written notes, as you go
Investigation Skills Training Course Details
Morning Session
Investigation techniques are important skills for investigations officers
There are five major steps your investigators must master
Investigative questioning is a specialised form of communication
Conversational techniques include learning how to:
The differences between normal conversation and an investigation interview
Distinguish between answers and responses to your questions
Distinguish between first and second-hand evidence
Best Evidence Rule
Afternoon Session
Major Communication Skill 1: Facts v Opinions
Major Communication Skill 2: Specific and Vague
Major Communication Skill 3: Truth, Error, Lies and Evasion
Probing questions techniques
Methods of recording interviews
How to set up the room
Body language and voice tones
Time to practice
Investigation Skills Training FAQs
How do I join a Corporate Coach Group course?
Is this course offered in-house?
What are the characteristics of a good investigator?
What are the steps of an investigation?
What is the course training method? Is it interactive?
How can I improve my investigation skills?
What kinds of people attend this Investigation Skills course?
Companies We've Trained
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