Established, since 1997, leading UK based training provider.
Celebrating 25 years in business! CPD Member - The CPD Certification Service ilm Recognised Provider
Investigation Skills Training

Investigation Skills Training Course - 1 Day

The purpose of investigative interviews is to uncover the facts, apart from the various accusations, claims, counterclaims, opinions, feelings and suspicions. The investigating manager's role is to separate facts from falsehood, so that the decision panel have sufficient evidence upon which to base a just decision.

Most managers do not have the necessary skills associated with investigative interviews. 

The purpose of this one-day Investigation Skills training course will give your managers the investigation interview skills they need.

Available as an In-House Course

Background banner image for Investigation Skills Training

Investigation Skills Training Availability, Pricing and Course Dates

If you have any questions, please phone us (020 3856 3037) or send us a message.

Bespoke Training (In-House or Live Online)

£2,150+VAT per training day
(International Price Varies)

In-House training has been designed to provide a similar experience to our open courses, however we can tailor the content to fit your specific needs.

Plus, hotel accommodation for trainer if needed (Premier Inn type: not the Hilton!)

We are able to train in your timezone.

All our training includes:

  • A full day of quality training, delivered by an experienced trainer
  • Total of 6 CPD training hours (9am - 4.30pm), plus an additional 2-3 via post-course online independent learning.
  • Full digital interactive course notes
  • Training certificate
  • Access to additional free training material after the course via our post-course portal
  • 3 months free telephone coaching: Whilst you are implementing what you have learned, if you need to, you can contact us for support and guidance

What is Investigation Skills Training?

Occasionally at work, people are accused of misconduct. They may be accused of a violation of company policy or the law, or both. Consequently, managers must investigate such allegations to uncover the truth.

Most managers have not received specific training on how to properly conduct investigative interviews with witnesses, complainants, or the accused person. As a result, many managers make a poor job of this important task. This inability to conduct effective investigative interviews, represents a potential problem.

This one-day in-house course will correct this problem by teaching your managers the investigative interview skills they need.

Contact Us Today

If you want to know more about this course, or any other Management Training Courses, or their suitability for you or a colleague, call us on 020 3856 3037 or make an enquiry online.

Customer Reviews

4.9/5 Our Investigation Skills Course is rated based on 520 reviews. More Customer Reviews >
Course content was comprehensive, interactive, stimulating with individual and group learning. The trainer’s presentation was clear, well organised, well communicated, instructive, relevant and useful.
Very good pace – learnt a lot about the subject that I do not like doing, but is a part of my job. Trainer presentation, good pace and catered for all levels.

Investigation Skills Training Course Overview

Normal interview vs investigative interview. Investigative interviews are not like normal conversations. We will explain the difference. Answers vs responses. Many people don’t distinguish between an answer and a response to a question. Investigators always make this distinction.

Lying is risky. Many people do not lie, but they do not tell the truth either. We will discuss the alternatives to lying and why evasion is more common. We will discuss how to spot an evasive individual and how to deal with them.

Factual language: Investigators need to know the difference between an objective factual statement, and every other type. We only want factual objective statements. Hearsay evidence is inadmissible; we will give its definition and examples. The best evidence rule is an important doctrine of law, and all investigators must know it. We don’t want opinionated language, we want factual language only.

General vs specific statements. We divide language into two kinds, specific and general. We do not want general statements, we want specific statements.

Steps for gathering information: Here we provide a model for gaining information from witnesses and those making accusations.

Sentence analysis: It is useful to review your knowledge of English grammar, because that knowledge will give you a list of the questions you can ask about any sentence. Asking the right questions; we talk about the importance of chronological ordering.

How to interview the suspected person.

Understanding body language.

Taking good written notes and how to record the essentials of the investigation interviews.

Practice interviewing an accused person.

Final notes and final action plans.

Learning Outcomes:

  • Hold an investigative interview that gets to the truth
  • Distinguish facts from opinions
  • Distinguish answers to questions, from responses to questions
  • Distinguish between admissible and inadmissible statements
  • Ask the right questions in the right way
  • Handle the evasive and difficult person
  • Take accurate written notes, as you go

Investigation Skills Training Course Details

Click a topic to read more about it.

Morning Session

Afternoon Session

Investigation Skills Training FAQs

Click a topic to read more about it.

Companies We've Trained

Related Articles from our Decision Making and Problem Solving Blog

Perception Bias In the Workplace

28 February 2023 Perception Bias in the Workplace Thumbnail

Perception bias occurs when we form beliefs based on our experiences and then use these to irrationally judge people. What can be done to ensure that we make rational decisions when recruiting or selecting people for roles?

Continue Reading >

Influencing Decisions When You're Not the Most Senior Person

2 August 2022 Influencing Decisions When You're Not the Most Senior Person Thumbnail

Decisions are usually made by the most senior people in an organisation. But less senior employees can influence the decisions if they develop certain skills and attributes. We examine how you can influence decision-makers.

Continue Reading >

When and How to Use the Five Whys Technique

24 May 2022 When and How to Use the Five Whys Technique Thumbnail

Discovering the root cause of a problem is vital to finding a satisfactory solution. The 5 Whys Technique is a method of problem solving based on asking "Why?" five times. Corporate Coach Group have an improved version of the 5 Whys Technique.

Continue Reading >

How Rational Thinking is the Key to Success

14 December 2021 How Rational Thinking is the Key to Success Thumbnail

Logic is our primary tool in understanding how to act to survive, make progress and succeed. By identifying and eliminating contradictions we can act according to the principles of reason. Be clear, be rational, be positive.

Continue Reading >