Corporate Coach Group
Privacy Policy
Your privacy is important to us. This policy explains how we collect, use and protect your personal data, and the choices you have about the way your information is used. It was last reviewed February 2026.
This policy should be read alongside our Data Protection Policy (PDF) and our Terms and Conditions.
On this page
Questions about your data?
Contact UsYour Privacy
We make this notice available at the bottom of every page and at every point where personal information may be requested, so that it is always easy to find.
We endeavour to abide by the following GDPR principles:
- Unbundled consent
- No active opt-ins
- Granular options where possible
- Named organisations and processors
- Easy to withdraw
Data Security
To prevent unauthorised access, maintain data accuracy and ensure the correct use of information, we have put in place appropriate physical, electronic and managerial procedures to safeguard and secure the information we collect online.
HTTPS encryption
All pages on which we collect information from you are encrypted using HTTPS. Any data stored is secured with password protection.
What we collect
Personal Data We Process
This notice applies to all information collected or submitted on the Corporate Coach Group website, and also to persons booking training and delegates completing paper-based forms during our training sessions.
IP address and browser information
Analytical web session information
Name, email address, phone number and business name
Delegate details including dietary requirements and, where ILM certification is requested, date of birth
Payment information (processed by Stripe; we hold no card details)
Results of questionnaires and web-apps
On some web pages, you can email us, make information requests, register to receive materials, place booking requests, submit additional information, complete questionnaires or use interactive tools.
Data usage
How We Use Your Data
We use the information you provide in as minimal a manner as possible and do not share it with other data processors unless detailed below.
General Website Access
Information gathered when you browse our website may be passed to our analytical partners (Google Analytics, Hotjar, Facebook). In most cases, the information shared is anonymous. Exceptions include when you follow a tracked link in an email from us; in those cases, data shared may include your name, email address and referrer information.
Web-Apps, Questionnaires and Interactive Tools
Our interactive web-apps, questionnaires, tools and message boxes collect additional information required for their correct operation. All of these are optional; if you do not wish to provide any information that is requested, please discontinue using the tool in question.
Some tools allow you to email or print your results. If you do so, you are responsible for keeping your personal information secure, including using an email provider that encrypts incoming email.
We do not share information provided via these tools with any other data processors, except where you use any email functionality within the tool. Corporate Coach Group does not view individual results, but we do keep a log of which tools are used to aid our continuous improvement process.
Blog Comments
When accessing blogs via our website, you may also be accessing the Facebook comment system. You may be providing analytical and personal information to Facebook whilst using our website. You can opt out of their tracking by following the instructions on their help page. Information submitted as a blog comment is provided directly to Facebook and is not part of our data processing.
Booking Training
When placing a booking, information you provide is used to complete the booking and training process. We do not share this information with other data processors except to the extent necessary to complete that booking. You must have the consent or authority to provide us with any personal or company information before completing the booking process.
Data processors involved in this process include: the training venue (varies by date; please contact us for details of your specific venue); Mailgun (email address validation); Microsoft Azure (data storage); Google Analytics and Google Ads (e-commerce data); and Stripe (payment card processing). We do not retain any payment card details; these are stored and processed solely by Stripe.
You cannot opt out of these processors, since doing so would prevent us from completing the booking.
Feedback Forms
We may collect personal information from you via feedback or other paper-based forms. Feedback forms are optional; if you do not wish to provide information, please leave the form blank. Other paper-based forms are processed under the same strict guidelines as the rest of our website.
ILM Certification
If you or a delegate wishes to register for ILM certification, ILM becomes a data processor for that booking. They also require the delegate's date of birth.
When you email us, we may include your records in our customer relationship management (CRM) database. This information is not processed by anyone other than Corporate Coach Group and is not used for marketing. To withdraw from this, please contact us.
Third parties
Data Processing Partners
The following is a complete list of our data processing partners (processors). Where relevant, your use of our services indicates acceptance of their involvement.
Blog commenting system
Google Ads
E-commerce tracking data
Google Analytics
Site analysis and visitor statistics
Hotjar
Site analysis and user behaviour
Mailgun
Email address validation
Microsoft Azure
Data storage
Microsoft Office 365
Our email provider
Photon IT
Website hosting
SMTP2GO
Transactional email provider
Stripe
Credit and debit card processing
Various Training Venues
Dietary requirements and delegate logistics
Cookies
Cookie Policy
Our website uses cookies. A cookie is a small file of letters and numbers stored on your computer when you visit a website. These cookies allow us to distinguish you from other users, provide you with a good browsing experience and help us improve our site.
Cookies We Use
Google Analytics
We use Google Analytics, a popular web analytics service provided by Google Inc. Google Analytics uses cookies to help us analyse how users use the site. It counts the number of visitors and tells us things about their behaviour overall, such as the typical length of stay on the site or the average number of pages a user views. You can opt out of all Google Analytics tracking by installing the opt-out browser add-on available from Google.
Session Cookies
We may also set session cookies, which last only until you close your browser window, and cookies that store essential information about your visit. Session cookies are set automatically by our web server software and are necessary for this website to function correctly.
Managing Cookies
If you want to delete any cookies that are already on your computer, please refer to the instructions for your file management software to locate the file or directory that stores cookies. Information on deleting or controlling cookies is available at AboutCookies.org. Please note that by deleting our cookies or disabling future cookies, you may not be able to access certain areas or features of our site.
Your GDPR rights
Your Rights
Marketing Preferences
You are free to change your mind at any time about how we contact you. Simply follow the unsubscribe link at the bottom of any of our emails to update your marketing preferences.
Correcting Factual Errors
You can correct factual errors in your personally identifiable information by contacting us and requesting that the error be amended. To protect your privacy and security, we will take reasonable steps to verify your identity before granting access or making corrections.
Information Request and Right to be Forgotten
You can request a copy of the personal data we hold on you, or submit a right to be forgotten request. To do so, please email info@corporatecoachgroup.com with the subject line "Information Request" or "Right to be forgotten request".
Please include your name, any email addresses you may have used on our website, any phone numbers you have provided us with, and your IP address. Please allow up to 14 days for us to gather the information.
Get in touch
Questions About This Policy?
Should you have any questions or concerns about this privacy policy or how we handle your personal data, please do not hesitate to get in touch.