Established, since 1997, leading UK based training provider.

One Day Assertiveness Skills Training

Learn practical tools that you can use in real-life situations. Assertiveness Skills Training
  • Feel more assertive in the face of difficult people
  • Control the conversation and get the best possible results
  • Manage difficult situations better
  • Keep control of your emotions
  • Use your body language more effectively
  • Psych yourself up, not out
  • Gain more confidence
Learn in a friendly and relaxed atmosphere with people who are facing similar situations as you.

One Day Course Outline for Assertiveness Skills Training

Day One - Morning

  • How you feel emotionally, radically affects the results you get
  • How to make yourself feel stronger
  • How your “Self-talk” affects your feelings
  • Communicate to yourself in assertive ways
  • Communicate to others in assertive ways
  • Use objective language not subjective language

Day One - Afternoon

  • Verbalise your message using specific language
  • Talk about what you want, not what you don’t want
  • How to use humour to good effect
  • Use your voice tones properly
  • Use your body language to your advantage
  • Action planning and close

Available Dates and Locations

Your business venue
Dates to suit you

Guaranteed to Run! Book today in the confidence that your course is guaranteed to run. Read More >
In-House Course Available Call us on +44 020 3856 3008 to discuss your requirements or Read More >

Please note all our training courses include optional three months FREE telephone coaching to answer any on-going questions.

Course Timings: Start 09:00 - Finish 16:30. Lunch at 13:00, Tea Breaks at 11:00 and 15:00.
6 trainer-led hours, additional 2-3 via post-course portal independent learning

We currently offer training courses in: London, Manchester, Birmingham, Bristol, Maidstone, Kent, Glasgow, Scotland, Leeds, Gloucestershire

Really appreciated the real-life examples given. The course was a good pace, with good use of repetition to underline key concepts. Excellent summary. The trainer responded well to feedback, both explicit and implicit. Preferred the fact that the trainer did not use Powerpoint.

Customer Reviews

About this Assertiveness Skills Training Course

On occasions, you need to be assertive: Not aggressive, not passive.
However, some people find it difficult to achieve the right balance: Essentially there are three levels of communication.

  1. Passive communication- when you are too weak and too compliant - Not good
  2. Aggressive communication- when you are threatening or offensive- Not good
  3. Assertive communication- when you have the right balance between strength and flexibility

At work you need to be more assertive: NOT passive (too weak), NOT aggressive (too strong).

If you are having trouble getting the balance right, then you may need to come on the training.

The course was really interesting and very useful. It has helped to reinforce things that I am already doing well, but has offered lots of solutions, strategies and ideas for areas I really need to improve. The materials provided are very good and I will use to refer back to on my return to work. The trainer was excellent. She had a lot to cover and did this in an understandable way. She knows her stuff and was confident and engaging. Thanks so much.

Customer Reviews

Assertiveness Skills Training Course Content

Assertiveness Skills Training - Day One - AM

Assertiveness Graph

Introduction: Outline of the course.

Assertiveness is an emotion. And all emotions are a product of your thinking.

In any situation how you feel about it will determine how you react, how you feel will change what you say and how you say it.

  • If you feel weak and non-assertive, then you will act accordingly and gain poor results.
  • If you feel confident and assertive, then you will act accordingly and gain good results.

Your thoughts become a self-fulfilling prophecy.

How to manage your thoughts and therefore how your manage your emotions so as to feel strong in the face of a difficult person.

What not to focus your mind on:

  1. Do not imagine yourself losing. Do not imagine failure. If you imagine these things, you will feel weak, beaten and defeated even before you start.
  2. Do not keep thinking about what has already gone wrong. No need to keep replaying the tapes of past encounters.
  3. Don’t worry too much about what the other person may be thinking about you. Don’t try to constantly mind read other people’s reactions to you. Too much self-consciousness will hamper your self confidence and will cause you to be too cautious.

Four ways to approach conflict situations:

  • Rationally assertive: the proper method.
  • Emotional and angry: the wrong method.
  • Emotional and upset: another wrong method.
  • Avoidance: another wrong method.

Learn the difference between “identity statements” and “behavioural statements”.

Learn the difference between “objective” and “subjective” language.

Course content was good for many roles within the college staff. The trainer's presentation was excellent, backed up with good examples. Time to practice, contribute, debate and listen to other points of views.

Customer Reviews

Assertiveness Skills Training - Day One - PM

To be assertive you should use “behavioural statements” and “objective language”.

To be assertive you should not use, identity statements and subjective language.

The use of the “wrong box / right box” technique.

The difference between “reasons” and “excuses” and what policy you should have to each one

If the other person gives you reasons, then you should negotiate.

If the other person gives you excuses, then you should not negotiate.

The difference between the “future why” and the “historic why” question.

Don’t get bogged down talking for too long about the past.

Do take the conversation into the future. Talk about what you want to happen next.

Learn the magic phrase, “Instead of that, in future, would you please.... (Plus your affirmative request).”

The Magic Phrase:
"Instead of that, in future, would you please..."

The assertive use of body language

  • Posture: How you should use your body posture
  • Hand gestures: How you should use your hands and arm gestures
  • Eye contact: How much eye contact you should use

The assertive use of voice tones

  • Deeper tones: give you more authority.
  • Louder tones: give you more confidence.
  • Slower pace: give you more gravitas.

Notes on the proper use of praise and appreciation.

Praise is powerful: The proper use of praise to reinforce the change.

The absence of praise and appreciation is often the cause of bad feelings.

To get the best from others, you must praise and appreciate them for the behaviours you want to see repeated.

Practice scenarios.

We will run four practice scenarios and you will have the opportunity to practice using the methods.

Final summary and action planning.

The content of the course was very good with lots of thought-provoking topics, eg use of words, dealing with conflict, planning and prioritising. There was lots of material to cover but the trainer covered it at a good speed with lots of small sessions of thinking time. Writing our own action plan was a great idea as much more likely to focus on what is important to us.

Customer Reviews

The Course Training Method

The training method follows this general pattern - the training is very interactive and interesting:

  1. The trainer gives a clear explanation of the point in question with specific examples.
  2. Then, the delegates practice by doing an exercise with each other.
  3. The delegates practice by doing an exercise with the trainer.
  4. All points are supported with full written notes to take away.
  5. Delegates are asked to write down an associated action, for each point made.
    (At the end of the day, we have about twenty such actions, from which the delegates choose six which are the most personally meaningful).

Note: we do not believe in placing people in any situation of embarrassment by demanding that they 'perform' in front of the whole group. So you can relax: come on this course and be at ease; ready to learn new skills!

Open Training Course Pricing and Availability

Please contact us for open course training availability. The regular Open Course cost includes:

  • A full day of quality training
  • Tea, coffee and cakes
  • Lunch
  • Full colour course notes
  • Written action plan
  • Certificate
  • Additional training material by means of monthly updates
  • Access to the Post Course Portal

Plus, 3 months free telephone coaching

To answer any on-going questions, you will also receive email and telephone support from your trainer after you have attended the course. Whilst you are implementing what you have learned we will be there to help you if you need us for advice, guidance and coaching.

Course Timings

Start 09:00 - Finish 16:30.
Lunch at 13:00, Tea Breaks at 11:00 and 15:00.

6 trainer-led hours, additional 2-3 via post-course portal independent learning.

After the course, how can you keep the training-momentum going?

We understand that it is important to keep the momentum of the training going, in the weeks after the course. The ideas and methods that you learnt during the course need to be implemented, not just for the two weeks after the course, but for all time!

In order to make that happen, we will give you continued, on-going support after the training course has finished. The support comes in the form of the Post Course Portal.

The Post Course Portal is a web page that contains a review of all the course material, plus the following:

  • Newsletters containing training blogs and articles, which will provide you with ongoing training and good ideas, whenever you need them.
  • Fun questionnaires that are designed to tease out your strengths and weaknesses and then give you ideas as to how you might improve your performance.
  • Decision matrices that will allow you to make decisions and prioritise tasks into the correct order.
  • Summary diagrams and mind maps from the course.
  • Conflict scripts that give you examples of how the conflict method can be used, in real life situations.
  • Free eBook the effective leader manager.

In-House Training Course Pricing and Proposal

This course is also available as a bespoke in-house group training course in the UK and worldwide.

We can tailor the content to fit your specific needs. In-House Group training costs from just £1,850 +VAT per day for up to 20 delegates (international training price varies).

This price includes:

  • Full days training
  • Full course training manual
  • Personal written action plans
  • Access to the post course portal
  • Three months free telephone coaching

In-House Proposal Document

Download the in-house training proposal document

Contact Us Today

Please call us on +44 020 3856 3008 to discuss your requirements for the in-house training course.

If you want to know more about any other Management Training Courses, or their suitability for you or a colleague, call us on +44 020 3856 3008.

Email your Manager

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