Established, since 1997, leading UK based training provider.
Assertiveness Skills Training

Assertiveness Skills Training Course - 1 Day

Assertiveness is both an emotion, and a communication style. As an emotion, it means having the right level of self-confidence. As a communication style, assertiveness means using the right words, voice tones and body language.

Many people feel they lack assertiveness, and they want to know how to feel stronger. A smaller number are OVER assertive, and they want to know how to soften their tone.

Either way, you will enjoy and benefit from this course.

Available as an In-House Course

Live Online Interactive Learning via Webinars

Join our Live Online Assertiveness Skills Training Webinars via Zoom or Teams.

Live Online Dates are currently available with 35% off.
If you're booking online, use code WEB35 at stage three.

Please contact us if you have any questions:

What is Assertiveness Skills Training?

Assertiveness training is designed to show you how to develop both aspects of assertiveness:

  • Emotional assertiveness. Develop more self-confidence.
  • Assertive communication style. Present yourself well.

Of the two elements, the most fundamental is the emotional aspect, because if you increase your self-confidence, then that will automatically improve your communication style.

So, we first teach you how to improve self-confidence; in two ways:

  1. Eliminate bad mental habits that cause people to feel weaker.
  2. Replace them with good mental habits that will cause you to feel stronger.

People judge your levels of assertiveness based upon three characteristics: Your words, voice tones, and body language.

If you use assertive words, assertive voice tones, and assertive body language, then you will be perceived as assertive, irrespective of how you feel inside.

So we will show you how to “perfect your performance” so you look and sound exactly right.

Customer Reviews

4.9/5 Our Assertiveness Skills Course is rated based on 461 reviews. More Customer Reviews >
I really value training courses. I think it’s great to keep on learning. Some of the techniques I had not come across before and were extremely useful. I will be using them going forward. Alison was extremely friendly, open, clear and approachab... [Read More]
The course was very interesting and useful. First management training I've ever received and feel that there were a number of useful techniques and models I will be able to use. The trainer's presentation was good, clear and concise. The pace wa... [Read More]

Course Overview - Assertiveness Skills Training

This one-day course is in three parts: Introduction, emotion, communication.

Emotional Assertiveness

Assertiveness is an emotion. All emotions are based upon thoughts and beliefs. The most important belief is called, “the self-concept” which is a person’s belief about “who they really are, and how they compare to others”.

Non-assertive people have negative beliefs that destroy their emotional strength.
Assertive people have positive beliefs that build their strength.
Over-assertive people have exaggerated beliefs that cause them to be pushy and overbearing.

We will study how to build the right self-image which is the basis of “spontaneous assertiveness”.

Assertive Communication Styles

People judge assertiveness on two things, words and behaviour. Luckily, you can change your words and behaviour and present to others, a performance that corresponds with what others perceive as “assertive”.

Communication is composed of three elements: words, tone and body language.

  1. Speech habits. You will learn how to speak assertively.
  2. Voice tones. You will learn how to sound assertive.
  3. Body language. You will learn how to look assertive.

Everyone who attends this course will finish it knowing how to feel more assertive and how to act assertively.

Learning Outcomes:

  • Feel more assertive in the face of difficult people
  • Control the conversation and get the best possible results
  • Manage difficult situations better
  • Keep control of your emotions
  • Use your body language more effectively
  • Psych yourself up, not out
  • Gain more confidence

Course Details - Assertiveness Skills Training

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Morning Session

Afternoon Session


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In-House Training Course Pricing and Proposal

This course is available from just £1,950 +VAT per day as a bespoke in-house group training course in the UK and worldwide.

It has been designed to provide a similar experience to our open courses, however we can tailor the content to fit your specific needs. In-House Group training costs from just £1,950 +VAT per day (international training price varies). Plus, hotel accommodation for trainer if necessary. (Premier Inn type: not the Hilton!)

This price includes:

  • Quality training delivered by an experienced trainer
  • Full days training
  • Full colour course handbook
  • Preparation work
  • Travel costs and time
  • Written action plan to take away
  • Access to our post course portal
  • Access to our on-line leadership and management decision matrix templates and tools
  • Plus three months FREE telephone coaching to answer any on-going questions

In-House Proposal Document

Download the in-house training proposal document

Contact Us Today

Please call us on +44 (0)20 3856 3037 to discuss your requirements for the in-house training course.

If you want to know more about any other Management Training Courses, or their suitability for you or a colleague, call us on +44 (0)20 3856 3037.

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