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Assertiveness Skills Training Course - One Day

Learn practical tools that you can use in real-life situations. Assertiveness Skills Training
  • Feel more assertive in the face of difficult people
  • Control the conversation and get the best possible results
  • Manage difficult situations better
  • Keep control of your emotions
  • Use your body language more effectively
  • Psych yourself up, not out
  • Gain more confidence
Learn in a friendly and relaxed atmosphere with people who are facing similar situations as you.

The course content was interesting and up to date. I have picked up some extremely useful techniques and information. The trainer's presentation was well-paced and easy to understand.

Customer Reviews

Assertiveness Skills Training - One Day Course Overview

Day One - Morning

  • How you feel emotionally, radically affects the results you get
  • How to make yourself feel stronger
  • How your “Self-talk” affects your feelings
  • Communicate to yourself in assertive ways
  • Communicate to others in assertive ways
  • Use objective language not subjective language

Day One - Afternoon

  • Verbalise your message using specific language
  • Talk about what you want, not what you don’t want
  • How to use humour to good effect
  • Use your voice tones properly
  • Use your body language to your advantage
  • Action planning and close

Assertiveness Skills Training - Day One - AM

Assertiveness Graph

How can you communicate in an assertive way?

Assertiveness is an emotion. And all emotions are a product of your thinking.

In any situation how you feel about it will determine how you react, how you feel will change what you say and how you say it.

  • If you feel weak and non-assertive, then you will act accordingly and gain poor results.
  • If you feel confident and assertive, then you will act accordingly and gain good results.

Your thoughts become a self-fulfilling prophecy.

How to manage your thoughts, and therefore how your manage your emotions; so as to feel strong in the face of a difficult person.

What not to focus your mind on:

  1. Do not imagine yourself losing. Do not imagine failure. If you imagine these things, you will feel weak, beaten and defeated even before you start.
  2. Do not keep thinking about what has already gone wrong. No need to keep replaying the tapes of past encounters.
  3. Don’t worry too much about what the other person may be thinking about you. Don’t try to constantly mind read other people’s reactions to you. Too much self-consciousness will hamper your self confidence and will cause you to be too cautious.

How can I improve my assertiveness skills?

Four ways to approach conflict situations:

  • Rationally assertive: the proper method
  • Emotional and angry: the wrong method.
  • Emotional and upset: another wrong method.
  • Avoidance: another wrong method.

Learn the difference between “identity statements” and “behavioural statements”.

Learn the difference between “objective” and “subjective” language and how it applies to assertive communication.

Assertiveness Skills Training - Day One - PM

To be assertive you should use “behavioural statements” and “objective language”.

To be assertive you should not use, identity statements and subjective language.

Top assertive techniques and how to use them

The use of the “wrong box / right box” technique.

The difference between “reasons” and “excuses” and what policy you should have to each one

If the other person gives you reasons, then you should negotiate.

If the other person gives you excuses, then you should not negotiate.

The difference between the “future why” and the “historic why” question.

Don’t get bogged down talking for too long about the past.

Do take the conversation into the future. Talk about what you want to happen next.

Learn the magic phrase, “Instead of that, in future, would you please.... (Plus your affirmative request).”

The Magic Phrase:
"Instead of that, in future, would you please..."

The use of body language in assertive communication

  • Posture: How you should use your body posture
  • Hand gestures: How you should use your hands and arm gestures
  • Eye contact: How much eye contact you should use

The use of voice tones to help you behave assertively

  • Deeper tones: give you more authority.
  • Louder tones: give you more confidence.
  • Slower pace: give you more gravitas.

Notes on the proper use of praise and appreciation.

Praise is powerful: The proper use of praise to reinforce the change.

The absence of praise and appreciation is often the cause of bad feelings.

To get the best from others, you must praise and appreciate them for the behaviours you want to see repeated.

Practice assertiveness behaviour scenarios.

We will run four practice scenarios and you will have the opportunity to practice using the methods.

Final summary and action planning.

It's difficult to highlight just one aspect that was most beneficial. The action plan has given me much food for thought and is a great way of putting into practice what I have learnt. Excellent presentation. Kept me engaged and enthusiastic throughout. I will recommend to the team back at the office.

Customer Reviews

In-House Training Course Pricing and Proposal

This course is available from just £1,950 +VAT per day as a bespoke in-house group training course in the UK and worldwide.

It has been designed to provide a similar experience to our open courses, however we can tailor the content to fit your specific needs. In-House Group training costs from just £1,950 +VAT per day (international training price varies). Plus, hotel accommodation for trainer if necessary. (Premier Inn type: not the Hilton!)

This price includes:

  • Quality training delivered by an experienced trainer
  • Full days training
  • Full colour course handbook
  • Preparation work
  • Travel costs and time
  • Written action plan to take away
  • Access to our post course portal
  • Access to our on-line leadership and management decision matrix templates and tools
  • Plus three months FREE telephone coaching to answer any on-going questions

In-House Proposal Document

Download the in-house training proposal document

Contact Us Today

Please call us on +44 (0)20 3856 3037 to discuss your requirements for the in-house training course.

If you want to know more about any other Management Training Courses, or their suitability for you or a colleague, call us on +44 (0)20 3856 3037.

The Course Training Method

The training method follows this general pattern - the training is very interactive and interesting:

  1. The trainer gives a clear explanation of the point in question with specific examples.
  2. Then, the delegates practice by doing an exercise with each other.
  3. The delegates practice by doing an exercise with the trainer.
  4. All points are supported with full written notes to take away.
  5. Delegates are asked to write down an associated action, for each point made.
    (At the end of the day, we have about twenty such actions, from which the delegates choose six which are the most personally meaningful).

Note: we do not believe in placing people in any situation of embarrassment by demanding that they 'perform' in front of the whole group. So you can relax: come on this course and be at ease; ready to learn new skills!

After the course, how can you keep the training-momentum going?

We understand that it is important to keep the momentum of the training going, in the weeks after the course. The ideas and methods that you learnt during the course need to be implemented, not just for the two weeks after the course, but for all time!

In order to make that happen, we will give you continued, on-going support after the training course has finished.

  • PDF download of the training handbook
  • Newsletters containing training blogs and articles, which will provide you with ongoing training and good ideas, whenever you need them.
  • Fun questionnaires that are designed to tease out your strengths and weaknesses and then give you ideas as to how you might improve your performance.
  • Decision matrices that will allow you to make decisions and prioritise tasks into the correct order.
  • Summary diagrams and mind maps from the course.
  • Conflict scripts that give you examples of how the conflict method can be used, in real life situations.
  • Free eBook the effective leader manager.

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The course content covered lots of very useful material in a clear, concise way that made it easy to understand. The trainer's presentation was excellent! Good use of examples and explanations. Clear and concise and paced correctly.

Customer Reviews

Assertiveness Skills Training Course Summary

On occasions, you need to be assertive: Not aggressive, not passive.
However, some people find it difficult to achieve the right balance: Essentially there are three levels of communication.

  1. Passive communication- when you are too weak and too compliant - Not good
  2. Aggressive communication- when you are threatening or offensive- Not good
  3. Assertive communication- when you have the right balance between strength and flexibility.

At work you need to be more assertive: NOT passive (too weak), NOT aggressive (too strong).

If you are having trouble getting the balance right, then you may need to come on the assertiveness training course.