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Assertiveness Skills Training Course - One Day

Learn practical tools that you can use in real-life situations. Assertiveness Skills Training
  • Feel more assertive in the face of difficult people
  • Control the conversation and get the best possible results
  • Manage difficult situations better
  • Keep control of your emotions
  • Use your body language more effectively
  • Psych yourself up, not out
  • Gain more confidence
Learn in a friendly and relaxed atmosphere with people who are facing similar situations as you.

Assertiveness Skills Training - One Day Course

About this Assertiveness Skills Training Course

On occasions, you need to be assertive: Not aggressive, not passive.
However, some people find it difficult to achieve the right balance: Essentially there are three levels of communication.

  1. Passive communication- when you are too weak and too compliant - Not good
  2. Aggressive communication- when you are threatening or offensive- Not good
  3. Assertive communication- when you have the right balance between strength and flexibility.

At work you need to be more assertive: NOT passive (too weak), NOT aggressive (too strong).

If you are having trouble getting the balance right, then you may need to come on the assertiveness training course.

The course content was very good. Initially worried it might be a bit 'airy-fairy' and not very practical, but I have learnt a lot, particularly the conflict wrong box/ right box. I feel a lot of it will be easy and do-able to put into practice.

Customer Reviews

Assertiveness Skills Training - One Day Course Overview

Day One - Morning

  • How you feel emotionally, radically affects the results you get
  • How to make yourself feel stronger
  • How your “Self-talk” affects your feelings
  • Communicate to yourself in assertive ways
  • Communicate to others in assertive ways
  • Use objective language not subjective language

Day One - Afternoon

  • Verbalise your message using specific language
  • Talk about what you want, not what you don’t want
  • How to use humour to good effect
  • Use your voice tones properly
  • Use your body language to your advantage
  • Action planning and close

Available Dates and Locations

Your business venue
Dates to suit you

In-House Course Available Call us on +44 (0)20 3856 3037 to discuss your requirements or Read More >

Please note all our training courses include optional three months FREE telephone coaching to answer any on-going questions.

Course Timings: Start 09:00 - Finish 16:30. Lunch at 13:00, Tea Breaks at 11:00 and 15:00.
6 trainer-led hours, additional 2-3 via post-course portal independent learning

Our Open Training Courses run in: London, Manchester, Birmingham, Bristol, Maidstone, Scotland, Kent, Reading, Dublin, Ireland, Leeds, Gloucestershire.
In-house courses can be run in the UK or worldwide to suit you.

The course was extremely beneficial, especially with reference to creating a positive mindset in myself and others. The trainer's presentation was excellent. Would highly recommend.

Customer Reviews

Assertiveness Skills Training Course Content

Assertiveness Skills Training - Day One - AM

Assertiveness Graph

Introduction: Outline of the assertive communication course.

Assertiveness is an emotion. And all emotions are a product of your thinking.

In any situation how you feel about it will determine how you react, how you feel will change what you say and how you say it.

  • If you feel weak and non-assertive, then you will act accordingly and gain poor results.
  • If you feel confident and assertive, then you will act accordingly and gain good results.

Your thoughts become a self-fulfilling prophecy.

How to manage your thoughts, and therefore how your manage your emotions; so as to feel strong in the face of a difficult person.

What not to focus your mind on:

  1. Do not imagine yourself losing. Do not imagine failure. If you imagine these things, you will feel weak, beaten and defeated even before you start.
  2. Do not keep thinking about what has already gone wrong. No need to keep replaying the tapes of past encounters.
  3. Don’t worry too much about what the other person may be thinking about you. Don’t try to constantly mind read other people’s reactions to you. Too much self-consciousness will hamper your self confidence and will cause you to be too cautious.

Four ways to approach conflict situations:

  • Rationally assertive: the proper method
  • Emotional and angry: the wrong method.
  • Emotional and upset: another wrong method.
  • Avoidance: another wrong method.

Learn the difference between “identity statements” and “behavioural statements”.

Learn the difference between “objective” and “subjective” language and how it applies to assertive communication.

The course was very relevant and practical, but also made me pause and reflect on approaches to life in general and not just working life. It also made me think more about the impact of my behaviour on others. I think that attending this course will make me a better manager. The trainer was an excellent presenter; personable, authoritative, experienced and practical.

Customer Reviews

Assertiveness Skills Training - Day One - PM

To be assertive you should use “behavioural statements” and “objective language”.

To be assertive you should not use, identity statements and subjective language.

The use of the “wrong box / right box” technique.

The difference between “reasons” and “excuses” and what policy you should have to each one

If the other person gives you reasons, then you should negotiate.

If the other person gives you excuses, then you should not negotiate.

The difference between the “future why” and the “historic why” question.

Don’t get bogged down talking for too long about the past.

Do take the conversation into the future. Talk about what you want to happen next.

Learn the magic phrase, “Instead of that, in future, would you please.... (Plus your affirmative request).”

The Magic Phrase:
"Instead of that, in future, would you please..."

The use of body language in assertive communication

  • Posture: How you should use your body posture
  • Hand gestures: How you should use your hands and arm gestures
  • Eye contact: How much eye contact you should use

The use of voice tones to help you behave assertively

  • Deeper tones: give you more authority.
  • Louder tones: give you more confidence.
  • Slower pace: give you more gravitas.

Notes on the proper use of praise and appreciation.

Praise is powerful: The proper use of praise to reinforce the change.

The absence of praise and appreciation is often the cause of bad feelings.

To get the best from others, you must praise and appreciate them for the behaviours you want to see repeated.

Practice assertiveness behaviour scenarios.

We will run four practice scenarios and you will have the opportunity to practice using the methods.

Final summary and action planning.

Excellent content, covered many issues I have come across in my new role. I feel more confident on how to deal with conflict and prioritising workload. The trainers presentation was really clear and helpful and made me feel really comfortable. I am walking out of this training course feeling a better person. Thank you, Alison

Customer Reviews

The Course Training Method

The training method follows this general pattern - the training is very interactive and interesting:

  1. The trainer gives a clear explanation of the point in question with specific examples.
  2. Then, the delegates practice by doing an exercise with each other.
  3. The delegates practice by doing an exercise with the trainer.
  4. All points are supported with full written notes to take away.
  5. Delegates are asked to write down an associated action, for each point made.
    (At the end of the day, we have about twenty such actions, from which the delegates choose six which are the most personally meaningful).

Note: we do not believe in placing people in any situation of embarrassment by demanding that they 'perform' in front of the whole group. So you can relax: come on this course and be at ease; ready to learn new skills!

Express an Interest

If you feel you would like to attend but cannot yet commit to a secured booking, you can express your interest here.





In-House Training Course Pricing and Proposal

This course is also available from just £1,950 +VAT per day as a bespoke in-house group training course in the UK and worldwide.

It has been designed to provide a similar experience to our open courses, however we can tailor the content to fit your specific needs. In-House Group training costs from just £1,950 +VAT per day for up to 20 delegates (international training price varies). Plus, hotel accommodation for trainer if necessary. (Premier Inn type: not the Hilton!)

This price includes:

  • Quality training delivered by an experienced trainer
  • Full colour course handbook
  • Personal written action plans
  • Access to additional free training material after the course
  • Three months free telephone coaching

In-House Proposal Document

Download the in-house training proposal document

Contact Us Today

Please call us on +44 (0)20 3856 3037 to discuss your requirements for the in-house training course.

If you want to know more about any other Management Training Courses, or their suitability for you or a colleague, call us on +44 (0)20 3856 3037.

Email your Manager

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