Established, since 1997, leading UK based training provider.
Conflict Management Training

Conflict Management Training Course - 1 Day

Is it true that some people in your organisation do not manage conflict very well?
Instead, do they sometimes mis-manage conflict and make the situation worse?

Occasional conflict is inevitable and could even be beneficial, but ONLY IF it is managed according to correct principles.

On this one-day course you will first learn how avoid unnecessary conflicts, by improving the clarity of communication. And then you will learn how to resolve conflicts when they cannot be avoided. You will learn exactly what to say (and what NOT to say) to resolve the conflict faster.

What is Conflict Management Training?

How to get the best from any conflict situation. Be Clear in your use of lanague. Treat everyone reasonably. Maintain a positive attitude

This conflict management training is designed to help you prevent unnecessary conflicts, and to quickly deal with those conflicts that do occur.

We will show you how poor communication leads to misunderstandings and conflict. You can reduce the number of conflicts by improving the quality of communication.

When conflicts occur, or if you have to manage instances of unacceptable behaviour, then you must act quickly, since poorly managed conflicts grow to costly disputes.

We will show you how to manage conflicts in a professional, objective and expert manner and how to avoid the negative emotions commonly associated with conflicts.

When you finish this course, you will know exactly how to minimise and quickly resolve conflicts.

Customer Reviews

4.1/5 Our Conflict Management Course is rated based on 33 reviews. More Customer Reviews >
The course content was excellent, thorough and well structured. If only I'd had this 15 years ago at the start of my professional career, things might have been a bit easier! The trainer's presentation was very good. Would have been nice to have... [Read More]
I now understand that lack of appreciation is often the cause of conflict and that an efficient leader should seek to change the future behaviour. The trainers were very practical, clear and able to communicate very efficiently. They were unambi... [Read More]
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Course Overview - Conflict Management Training

The course is split into two parts: Morning and afternoon.
Managing conflicts based on “a clash of personalities”.
Resolving conflicts based upon poor performance issues or unacceptable behaviour.

The morning session covers how to resolve conflicts based on a clash of personalities. You will learn how to improve the quality of your communication and avoid conflicts caused by misunderstandings. We will show you how to present your message in a clear, rational and positive manner. Negative and cynical people can make a bad situation worse, so we talk about how to avoid losing your temper and influence the situation with positive suggestions, always leaving on a positive note.

The afternoon session deals with conflicts arising from poor performance, or unacceptable behaviour. You will learn why you should use positive language, not threats. How to deal with conflicts rationally, not emotionally. How to objectify the situation using facts, rather than feelings. Distinguish reasons from excuses and then find a solution to the conflict and gain their commitment. We discuss how body language, voice tones and timing affect conflict, and how to get these right. Learn when to compromise in a conflict situation and when to NOT make concessions. We will also cover how to be assertive without being aggressive. The use of “social motivators” to reinforce the correct behaviour.

Learning Outcomes:

  • How to settle workplace conflict and quickly restore harmony
  • How to use reason and logic, rather than anger and emotion, when handling conflict
  • Be able to objectify the situation and quickly find solutions, without emotionalising
  • In conflict, know when to compromise and when to stand firm
  • Distinguish “reasons” from “excuses” and have a different policy for each
  • Use the correct level of assertiveness; the proper use of voice tones and body language.
  • How to use praise and appreciation to immediately reinforce any positive changes

Open Training Course Details and Pricing

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For this price we provide:

  • A full day of quality training
  • 6 additional 2-3 via post-course online independent learning
  • Cooked lunch, coffee, tea and cakes
  • Full-colour course handbook, with written action plan
  • Training certificate
  • Access to additional free training material after the course
  • 3 months free telephone coaching: Whilst you are implementing what you have learned, if you need to, you can contact us for support and guidance

Book Online Today

Ready to book? You can book this course online today.

If you want to know more about this course, or any other Management Training Courses, or their suitability for you or a colleague, call us on +44 (0)20 3856 3037 or make an enquiry online.

Live Online Webinar Now Available

We offer this Live Online Conflict Management Training Webinar via Zoom or Microsoft Teams.

Course Details - Conflict Management Training

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Morning Session

Afternoon Session

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FAQs

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In-House Training Course Pricing and Proposal

This course is also available from just £1,950 +VAT per day as a bespoke in-house group training course in the UK and worldwide.

It has been designed to provide a similar experience to our open courses, however we can tailor the content to fit your specific needs. In-House Group training costs from just £1,950 +VAT per day (international training price varies). Plus, hotel accommodation for trainer if necessary. (Premier Inn type: not the Hilton!)

This price includes:

  • Quality training delivered by an experienced trainer
  • Full days training
  • Full colour course handbook
  • Preparation work
  • Travel costs and time
  • Written action plan to take away
  • Access to our post course portal
  • Access to our on-line leadership and management decision matrix templates and tools
  • Plus three months FREE telephone coaching to answer any on-going questions

In-House Proposal Document

Download the in-house training proposal document

Contact Us Today

Please call us on +44 (0)20 3856 3037 to discuss your requirements for the in-house training course.

If you want to know more about any other Management Training Courses, or their suitability for you or a colleague, call us on +44 (0)20 3856 3037.