Conflict Management Training Course

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Training course content: So much! What I needed, but I now need to be disciplined to go through it again and again. I have the motivation to do so. Trainer’s presentation: Great. Very informative and an engaging method of presentation. Thank you. 100/100

Rated 4.1/5, based on 40 reviews.
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Global Conflict Management Training Training

Conflict Management Training

Available Open Courses

  • Price per delegate: £435 + VAT
  • 29 February: Birmingham
  • 8 March: London - Heathrow
  • 16 March: Manchester
  • 21 March: London - Central
  • 6 April: Birmingham
  • 11 April: London - Heathrow
  • 13 April: Glasgow
  • 19 April: Manchester
  • See all course dates
  • Email this page to your manager
On this course you will learn how to:
  • Prevent conflicts escalating, by "nipping them in the bud" early
  • Use logic and reason to resolve conflicts; NOT high emotion, anger and upset
  • Prevent conflicts caused by ambiguous instructions
  • Use your voice tones and body language correctly, (no pointing)
  • Avoid unnecessary conflicts caused by the misuse of sarcastic humour
  • Use praise and appreciation to immediately reinforce any positive changes
  • When it is right to stand firm; and when it is right to compromise
Learn practical tools that you can use in real-life situations.

Conflict Management Training - 1 day course

Course Pricing and Availability

Bespoke In House Training

This course is also available as an in house group training course in the UK and worldwide. We can tailor the content to fit your specific needs.
Group training costs from £1,850 +VAT per day for up to 20 delegates (plus trainer's B&B).
In-house training proposal

Would you like to contact us?

One Day open training course: £435 +VAT per delegate.
Our next open course is in 16 days, ✔ there are still places available. Would you like to book online now or see all course dates?

We currently offer open courses in: London, Birmingham, Manchester, Heathrow, Central London, Oxford, Swindon, Bristol, Leeds, Nottingham, Southampton and Glasgow, Scotland.

Please note all our training courses include three months additional FREE telephone coaching.

Course Timings: Start 09:00 - Finish 16:30. Lunch at 13:00, Tea Breaks at 11:00 and 15:00, giving you an opportunity to check emails and make calls.

Dates Course Venue / Location
Monday 29 FebruaryPark Inn Birmingham West, M5 J1, Birmingham (B70 6RS)Book Now >
Tuesday 8 MarchHoliday Inn London - Heathrow M4,Jct.4, London - Heathrow (UB7 OHP)Book Now >
Wednesday 16 MarchHoliday Inn Manchester Media City , Manchester (M50 2EQ)Book Now >
Monday 21 Marchetc. Venues Marble Arch - Edgware Road , London - Central (W2 2EA )Book Now >
Wednesday 6 Apriletc. Venues Birmingham - Maple House, Birmingham (B4 6TB)Book Now >
Monday 11 AprilHoliday Inn London - Heathrow M4,Jct.4, London - Heathrow (UB7 OHP)Book Now >
Wednesday 13 AprilHoliday Inn Glasgow City, Theatreland, Glasgow ( G1 2RL)Book Now >
Tuesday 19 AprilHoliday Inn Manchester Media City , Manchester (M50 2EQ)Book Now >
▼ Show More Dates ▼ 

After the course, how can you keep the training-momentum going?

About the Course

At work, people disagree. And sometimes these disagreements can develop into arguments; creating a conflict situation.

Conflict management is a way of resolving conflict early, by means of skilled communication and negotiation. We need to know how to nip the problem in the bud; and how to defuse the situation before it gets out of hand.
Do you handle conflicts well? Or not? Do you sometimes come on too strong? Or are you, on occasion, not strong enough? Some people are too passive.

The solution to conflict is to be a “rational conflict manager”. Use your REASON to resolve conflicts, not by using high emotion nor by attempting to run away and always avoid conflict.
If you want to learn how to be excellent at managing conflict situations, at work and at home, then you need to attend this extremely popular conflict course.

This one day Conflict management training is designed to demonstrate and teach correct conflict management principles: it is designed to help you to manage any conflict situation: It provides a reference point to enable you to deal with conflicts in a clear, rational, assertive, and non-aggressive manner.

Conflict Management Course Objectives

On this course, you will learn exactly how to handle conflict situations and difficult people. You will learn what to do:

  • If you believe that the conflicts may sometimes be based on a miscommunication
  • If you have to handle strong, confident characters that you find difficult to deal with
  • If you have to handle moody, emotional characters that you also find difficult
  • If you sometimes lose your temper and make the conflict situation worse - not better, by saying too much
  • If you leave it and just hope the situation will resolve itself
  • If you wait and wait and wait....and then let rip!
  • If you sometimes say to yourself “I know what I mean but I can’t explain it”
  • If you are unsure when it is right and when it is NOT right, to compromise
  • If any of the above descriptions fit you, then the course will be a benefit.

Benefits of this conflict management course

  1. You will feel more confident during all conflict situations.
  2. You will get the best possible result from the situation with the minimum fuss, in the shortest possible time.
  3. You will avoid all the expense, perils and emotional turmoil of a badly managed conflict situation.
  4. You will feel happy to handle conflict situations involving even the most difficult people.

Very useful and clearly explained with a good delivery and focused relevant analogies. The trainer's presentation: Clear, Interesting and informative.

Customer Reviews

Conflict Management Course Content

Conflict Management Training - AM

Resolving conflicts that may be based on poor communication. The need to act from professional principles, not by your feelings or mood.

In order to manage people properly, don’t act according to your emotions and your mood. Instead act according to a proper method.

The need for clear communication.

The conflict may be based upon miscommunications caused by unclear communication. Conflict resolution requires clear language, and the accurate use of words.

How to define your meaning and avoid unnecessary miscommunication.

There are many words that cause conflict due to their multiple meanings. It is important to clarify often quoted but ill defined words. Examples:

  • Fair – unfair.
  • Attitude problem.
  • Unprofessional.
  • Appropriate dress.

Remember that your conflict management skills boil down to your ability to get the words right!

Focus on what CAN BE DONE, not on what cannot be done.

Many people talk for too long about what cannot be done and why it cannot be done.

We need people to talk about what can be done and how it can be done.

Distinguish between legitimate criticism and cynicism - criticism is legitimate, cynicism is not.

How to distinguish between the legitimate complainer and the negative cynic.

How to improve your listening skills

Managing confrontational situations

Conflict is inevitable and could even be beneficial but ONLY IF it is managed according to correct conflict management principles. On this course, you will learn exactly how to handle conflict situations and difficult people.

Practical exercises for the delegates to learn skills


Conflict Management Training - PM

Conflict Management Approaches

Four ways to approach conflict situations

  • By using the principles of "Reason" - YES
  • By getting angry and frustrated - No
  • By getting upset and tearful - No
  • By ignoring the situation and just hoping that it goes away - No

What are the principles of rational conflict management?

Method one: The quick method

  1. Your goal is to modify their behaviour - not win the argument
  2. "Nip it in the bud" technique
  3. Don’t use emotional language
  4. Use objective language
  5. Don’t attack their self-image. (ego or pride)
  6. Give them their clear way out of the conflict
  7. Ask them for a specific change in their behaviour.
  8. Distinguish reasons from excuses
  9. Positively reinforce any positive change in their behaviour

If face to face- then watch you own body language posture

  1. Appearance
  2. Touch
  3. Gestures
  4. Expression
  5. Eye contact
  6. Orientation
  7. Proximity

If working on the phone- then be aware of your own voice tone:

  1. Volume
  2. Pitch
  3. Pace
  4. Intensity of emotion

The need for praise and appreciation

The lack of appreciation may be the cause of a conflict situation

How and when to give praise and trigger a positive emotional response in the mind of the listener.

Practical exercises for the delegates to learn skills


Summary and action planning


The Training Method

The training method follows this general pattern - the training is very interactive and interesting:

  1. The trainer gives a clear explanation of the point in question with specific examples.
  2. Then, the delegates practice by doing an exercise with each other.
  3. The delegates practice by doing exercise with the trainer.
  4. All points are supported with full written notes to take away.
  5. Delegates are asked to write down an associated action, for each point made.
  6. (At the end of the day, we have about twenty such actions, from which the delegates choose six which are the most personally meaningful).

Note: we do not believe in placing people in any situation of embarrassment by demanding that they 'perform' in front of the whole group. So you can relax: come on this course and be at ease; ready to learn new skills!

The course was very comprehensive and well presented. Lots of information and food for thought! The trainer's presentation was engaging, accessible and clear. Adapted to questions and very knowledgeable.

Customer Reviews

Price for open training course

You are able to book this course online today.

The open training course costs only £435 +VAT per delegate . For this price we provide:

  • Full day of quality training
  • Tea, coffee and cakes
  • Lunch
  • Full colour course notes
  • Written action plan
  • Certificate
  • Additional training material by means of monthly updates
  • Access to the Post Course Portal
  • Plus 3 months free telephone coaching
    • To answer any on-going questions, you will also receive email and telephone support from your trainer after you have attended the course. Whilst you are implementing what you have learned we will be there to help you if you need us for advice, guidance and coaching.

After the course, how can you to keep the training-momentum going?

We understand that it is important to keep the momentum of the training going, in the weeks after the course. The ideas and methods that you learnt during the course need to be implemented, not just for the two weeks after the course, but for all time!

In order to make that happen, we will give you continued, on-going support after the training course has finished. The support comes in the form of the Post Course Portal.

The Post Course Portal is a web page that contains a review of all the course material, plus the following:

  • Newsletters containing training blogs and articles, which will provide you with ongoing training and good ideas, whenever you need them.
  • Fun questionnaires that are designed to tease out your strengths and weaknesses and then give you ideas as to how you might improve your performance.
  • Decision matrices that will allow you to make decisions and prioritise tasks into the correct order.
  • Summary diagrams and mind maps from the course.
  • Conflict scripts that give you examples of how the conflict method can be used, in real life situations.
  • Free eBook the effective leader manager.

Free Telephone Consultation service for buyers

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Price for in house training course

In House Course: from £1,850 +VAT per day (plus trainer's B&B) for up to 20 delegates (download in-house prospectus)

Please call us on +44 1452 856091 to discuss your requirements for the in house training course.

If you want to know more about any Management Training Course or their suitability for you or a colleague call us on +44 1452 856091.