Conflict Management Training Course

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Global Conflict Management Training Training

Conflict Management Training

Available Open Courses

Learn practical tools that you can use in real-life situations.
  • Manage disagreements and conflicts in the workplace
  • For conflict resolution, avoid the use of high emotion, anger or upset
  • Learn our professional conflict management methods to resolve conflicts quickly
  • Develop your confidence to handle difficult people and tricky conversations
  • Learn how to correctly use your voice tone and body language
  • Learn when it’s right to compromise and when it’s right to stand your ground
  • Use praise and appreciation to immediately reinforce any positive changes
Learn in a friendly and relaxed atmosphere with people who are facing similar situations.

Conflict Management Training - 1 day open course ILM CPD

Course Pricing and Availability

Also Available:- In House Training

This course is also available as a bespoke in house group training course in the UK and worldwide. We can tailor the content to fit your specific needs.
Group training costs from £1,850 +VAT per day for up to 20 delegates (international training price varies).
In-house training proposal
Summary Diagram

Would you like to contact us?

One Day open training course: £450 +VAT per delegate.
Our next open course is in 11 days, ✔ there are still places available. Would you like to book online now or see all course dates?
Guaranteed to Run! Book today in the confidence that your course is guaranteed to run. Read More

29 January
London - Central
£450 +VAT
29 January
Maidstone Kent
£450 +VAT
30 January
Manchester City
£450 +VAT
More dates and locations available
Save £50 on this course

We currently offer training courses in: London, Birmingham, Manchester, Heathrow, Central London, Oxford, Swindon, Bristol, Cheltenham, Gloucestershire, Leeds, Nottingham, Southampton, Glasgow, Scotland, Dubai, UAE.

Please note all our training courses include three months additional FREE telephone coaching.

Course Timings: Start 09:00 - Finish 16:30. Lunch at 13:00, Tea Breaks at 11:00 and 15:00, giving you an opportunity to check emails and make calls.
6 trainer-led hours, additional 2-3 via post-course portal independent learning

About the Course

The CPD Certification Service have accredited the high quality of this course and that it conforms to the continuing professional development principles - read more.

Here is a sad truth: Conflict is inevitable. People disagree. People argue. Sometimes, there is conflict.

Conflict management is a way of resolving conflict early, by means of skilled communication and negotiation. We need to know how to nip the problem in the bud; and how to defuse the situation before it gets out of hand.
The important question is: how well do you handle conflict situations? Do you sometimes come on too strong? Or are you, on occasion, not strong enough? Some people are too passive.

The solution to conflict is to be a “rational conflict manager”. Use your REASON to resolve conflicts, not by using high emotion nor by attempting to run away and always avoid conflict.
If you want to learn how to be excellent at managing conflict situations, at work and at home, then you need to reserve your place on this popular one day training course.

This one day Conflict management training is designed to demonstrate and teach correct conflict management principles: it is designed to help you to manage any conflict situation: It provides a reference point to enable you to deal with conflicts in a clear, rational, assertive, and non-aggressive manner.

Conflict Management Course Objectives

On this course, you will learn exactly how to handle conflict situations and difficult people.

Benefits of this conflict management course

  1. Feel more confident during all conflict situations.
  2. Get the best possible result from the situation with the minimum fuss, in the shortest possible time.
  3. Avoid all the expense, perils and emotional turmoil of a badly managed conflict situation.
  4. Feel happy to handle conflict situations involving even the most difficult people.

You will learn what to do:

  • If you believe that the conflicts may sometimes be based on a miscommunication
  • If you have to handle strong, confident characters that you find difficult to deal with
  • If you have to handle moody, emotional characters that you also find difficult
  • If you sometimes lose your temper and make the conflict situation worse - not better, by saying too much
  • If you leave it and just hope the situation will resolve itself
  • If you wait and wait and wait....and then let rip!
  • If you sometimes say to yourself “I know what I mean but I can’t explain it”
  • If you are unsure when it is right and when it is NOT right, to compromise
  • If any of the above descriptions fit you, then the course will be a benefit.

The course was clearly set out with content that made you think and opened your eyes. The trainer's presentation was very enjoyable, clear communication and took time to explain aspects that people didn't understand. Moved at a good pace.

Customer Reviews

Conflict Management Course Content

Conflict Management Training - AM

In order to get the best from a conflict situation, you need to perfect your skills.

Conflicts can be one of two types.

  1. Conflicts based on poor communication. Conflict caused by misunderstandings.
  2. Conflicts based on poor behaviour. You think the other person’s behaviour is unreasonable or wrong.

This course is split into two halves:
AM is managing conflict based on poor communication.
PM is about managing conflict based on poor behaviour.

AM: managing conflict based on poor communication.

  1. Many conflicts are based on poor communication that later lead to misunderstandings. The Misunderstandings then cause “wrong actions” and therefore, conflict situations.
  2. Our goal is to minimise conflict by eliminating mis-communications and therefore eliminating confusions and errors.
  3. Specify your message and eliminate all chance of misunderstanding.
  4. Define all ambiguous or vague messages, so that there is only one possible interpretation.
  5. Use quantitative, numerical language, whenever possible.
  6. Define all your key terms, which are open to multiple interpretations, such as “Appropriate dress” or “Professional conduct”.
  7. Identify the time lines so that there is no confusion about dates and times.
  8. Make your language positive, friendly, assertive and exact.
  9. Give only positive instructions. They need to know what you want, not what you don’t want.
  10. Negative instructions such as “X is wrong” leaves open the question, “What is right?”
  11. The misuse of humour at work. Humour can be the cause of conflict.
  12. Use humour to help the team.
  13. Distinguish between “good humour” and “sarcastic comments” or the “the smiling assassin”.
  14. Distinguish between three types of person. The Optimists, The Critics and The Cynics.
  15. Beware unintended negative commands such as “Don’t panic!”

Practical exercises for the delegates to learn skills

Conflict Management Training - PM

There are four ways to approach conflict situations

  • By getting angry and frustrated - No
  • By getting upset and tearful - No
  • By ignoring the situation and just hoping that it goes away - No
  • By using the principles of 'rational conflict management' – Do this

What are the correct principles of rational conflict management?

  1. Use reason to resolve conflict not avoidance, nor high emotion.
  2. Distinguish between their personality and their behaviour.
  3. Never criticise their personality. Comment only on their behaviour.
  4. Distinguish between factual specific language and vague emotional opinionated language.
  5. When in conflict use only factual specific language.
  6. Prepare your message in advance.
  7. Make sure you get the time and place right.
  8. Figure out what the corrective action could be.
  9. Don’t argue about the past: you can't change the past.
  10. Argue about the future: you can change the future.
  11. Be very aware of your voice tones and body language.
  12. Never point your finger or your pen at anyone.
  13. Never shout. Instead, speak slowly and calmly.
  14. Never swear or make threats.
  15. Instead, make suggestions as to the way out of the conflict situation.
  16. Distinguish between reasons and excuses for not doing something.
  17. Don't give concessions to people who offer excuses.
  18. Give concessions to people who offer reasons.
  19. Give immediate recognition and praise for any positive move, on their part.
  20. Don’t linger. Leave as soon as you have gained an agreement.
  21. Keep control of your words, your tone, your body language and your emotions.

Five real life situations where you will learn by true examples.

Summary and action planning

The Training Method

The training method follows this general pattern - the training is very interactive and interesting:

  1. The trainer gives a clear explanation of the point in question with specific examples.
  2. Then, the delegates practice by doing an exercise with each other.
  3. The delegates practice by doing an exercise with the trainer.
  4. All points are supported with full written notes to take away.
  5. Delegates are asked to write down an associated action, for each point made.
    (At the end of the day, we have about twenty such actions, from which the delegates choose six which are the most personally meaningful).

Note: we do not believe in placing people in any situation of embarrassment by demanding that they 'perform' in front of the whole group. So you can relax: come on this course and be at ease; ready to learn new skills!

The course content was clear and very engaging. Made me think about how this training can improve and aid both my personal and work life. The trainer was very entertaining and the use of examples really aided the experience. Although a strong personality, he was not over-bearing and was very endearing and warm.

Customer Reviews

Price for open training course

You are able to book this course online today.

The open training course costs only £450 +VAT per delegate . For this price we provide:

  • Full day of quality training
  • Tea, coffee and cakes
  • Lunch
  • Full colour course notes
  • Written action plan
  • Certificate
  • Additional training material by means of monthly updates
  • Access to the Post Course Portal

Plus 3 months free telephone coaching

To answer any on-going questions, you will also receive email and telephone support from your trainer after you have attended the course. Whilst you are implementing what you have learned we will be there to help you if you need us for advice, guidance and coaching.

After the course, how can you to keep the training-momentum going?

We understand that it is important to keep the momentum of the training going, in the weeks after the course. The ideas and methods that you learnt during the course need to be implemented, not just for the two weeks after the course, but for all time!

In order to make that happen, we will give you continued, on-going support after the training course has finished. The support comes in the form of the Post Course Portal.

The Post Course Portal is a web page that contains a review of all the course material, plus the following:

  • Newsletters containing training blogs and articles, which will provide you with ongoing training and good ideas, whenever you need them.
  • Fun questionnaires that are designed to tease out your strengths and weaknesses and then give you ideas as to how you might improve your performance.
  • Decision matrices that will allow you to make decisions and prioritise tasks into the correct order.
  • Summary diagrams and mind maps from the course.
  • Conflict scripts that give you examples of how the conflict method can be used, in real life situations.
  • Free eBook the effective leader manager.

CPD (Continuing Professional Development) Endorsed Course

CPD Accredited Member

This course, content and delivery has been checked and endorsed by the CPD certification service. They have checked our content training style and organisational methods and venues. CPD have accredited the high quality of our courses.

Other course modules have been endorsed for Continued Professional Development. These are:

More information about CPD and The Continuing Professional Development Certification Service can be found here.

Free Telephone Consultation service for buyers

If you are a manager who is trying to figure out how to take the results from your organisations staff appraisal and training needs, and turn them into a coherent set of training courses, that will meet these needs, in as efficient a manner as possible, then we can help you with our free service. More...

Price for in house training course

In House Course: from £1,850 +VAT per day (international training price varies) for up to 20 delegates (download in-house prospectus)

Please call us on +44 020 3856 3008 to discuss your requirements for the in house training course.

If you want to know more about any Management Training Course or their suitability for you or a colleague call us on +44 020 3856 3008.

Conflict Management Training Course Quiz

Conflict management training is important because sometimes, conflict is inevitable.

Sometimes, people are bound to disagree; and that is okay, provided the conflict is resolved quickly and without fuss.
But if the conflict degenerates into a highly charged, Battle of Wills, then conflict can be very costly indeed.

Conflict management training is about ensuring conflicts are managed quickly, professionally and with the minimum of negative emotions.

All conflict managers need specific skills to help them properly manage conflict situations.

Try this course quiz to discover where your conflict skills are strong, and where they are not so strong.

View this page on your computer to complete the quiz!

Score yourself out of 10 for each of the following questions. With 10 representing excellence and 0 representing terrible.

1. Ability to resolve conflicts quickly and without fuss

In your team, to what degree are conflicts resolved quickly and without fuss, or have there been too many instances of disruptive conflict situations.
(Score higher if the conflicts are resolved painlessly, and score lower if they are painful protracted events)

2. Clear and accurate communication

To what degree are you a clear and accurate speaker, do you find it easy to express yourself verbally, or do you find it difficult to find the right words with which to express your exact meaning?
(Score higher if you can express yourself easily and lower if you have trouble expressing yourself)

3. Team members coming-on too strong

In your team, do you have people who come-on too strong and say too much?
(Score Lower if you do have people who come-on too strong, and HIGHER if people are more measured in the way they handle conflicts)

4. Team conflict avoiders

In your team, do you have people who avoid conflict situations because they are afraid to say anything?
(Score lower if you have people who shy-away from conflict situations and higher if people are willing to properly challenge unacceptable behaviour)

5. Productive and cooperative atmosphere

In your team, to what degree is the office atmosphere positive and cooperative, and to what degree is the atmosphere negative and uncooperative.
(Score higher for cooperative atmosphere, and lower for uncooperative atmosphere.)

6. Use of humour in the office

To what degree is humour in the office used appropriately; or is improper and inappropriate or sarcastic humour sometimes the cause of conflicts?
(Score higher if humour is appropriate and lower if humour is used inappropriately or sarcastically)

7. Use of praise and appreciation

To what degree is praise and appreciation for good work given in your team?
(Score higher if praise and appreciation is given and lower if it is not)

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