Established, since 1997, leading UK based training provider.
Celebrating 25 years in business! CPD Member - The CPD Certification Service ilm Recognised Provider
Conflict Management Training

Conflict Management Training Course - 1 Day

Is it true that some people in your organisation do not manage conflict very well?
Instead, do they sometimes mis-manage conflict and make the situation worse?

Occasional conflict is inevitable and could even be beneficial, but ONLY IF it is managed according to correct principles.

On this one-day course you will first learn how to avoid unnecessary conflicts, by improving the clarity of communication. And then you will learn how to resolve conflicts when they cannot be avoided. You will learn exactly what to say (and what NOT to say) to resolve the conflict faster.

Background banner image for Conflict Management Training

Conflict Management Training Availability, Pricing and Course Dates

If you have any questions, please phone us (020 3856 3037) or send us a message.

Live Online Virtual Training

£400+VAT per delegate
  • Live Online Conflict Management Virtual Training delivered via Zoom or Microsoft Teams
  • Easy to join - all you need is a laptop or tablet with a Webcam
  • Learn the same skills as a face-to-face session, but from the comfort of your own home (or office!)

Open Course (Face-to-Face)

£475+VAT per delegate
(Early Bird Offers Available)
  • Delivered at venues around the UK
  • Open Course Timings are: 9am - 4.30pm
  • If you arrive earlier than 9am, there is coffee / tea waiting for you.

Bespoke Training (In-House or Live Online)

£2,150+VAT per training day
(International Price Varies)

In-House training has been designed to provide a similar experience to our open courses, however we can tailor the content to fit your specific needs.

Plus, hotel accommodation for trainer if needed (Premier Inn type: not the Hilton!)

We are able to train in your timezone.

All our training includes:

  • A full day of quality training, delivered by an experienced trainer
  • CPD-endorsed training course: Total of 6 CPD training hours (9am - 4.30pm), plus an additional 2-3 via post-course online independent learning.
  • Full digital interactive course notes
  • Training certificate
  • Access to additional free training material after the course via our post-course portal
  • 3 months free telephone coaching: Whilst you are implementing what you have learned, if you need to, you can contact us for support and guidance

What is Conflict Management Training?

How to get the best from any conflict situation. Be Clear in your use of lanague. Treat everyone reasonably. Maintain a positive attitude

This conflict management training is designed to help you prevent unnecessary conflicts, and to quickly deal with those conflicts that do occur.

We will show you how poor communication leads to misunderstandings and conflict. You can reduce the number of conflicts by improving the quality of communication.

When conflicts occur, or if you have to manage instances of unacceptable behaviour, then you must act quickly, since poorly managed conflicts grow to costly disputes.

We will show you how to manage conflicts in a professional, objective and expert manner and how to avoid the negative emotions commonly associated with conflicts.

When you finish this course, you will know exactly how to minimise and quickly resolve conflicts.

Contact Us Today

If you want to know more about this course, or any other Management Training Courses, or their suitability for you or a colleague, call us on 020 3856 3037 or make an enquiry online.

Customer Reviews

4.1/5 Our Conflict Management Course is rated based on 33 reviews. More Customer Reviews >
The course content was extremely applicable to my job and life. It allows you to re-evaluate your thought processes. The trainer's presentation flowed and was systematic without being robotic and rigid. Was extremely clear, thorough and timely. ... [Read More]
The course content was very relevant to my current role and the tools and techniques shown will be of benefit to me going forward. The trainer's presentation was excellent. Re-affirmative points, explanations etc were very effective. Thank you.

Conflict Management Training Course Overview

The course is split into two parts: Morning and afternoon.
Managing conflicts based on “a clash of personalities”.
Resolving conflicts based upon poor performance issues or unacceptable behaviour.

The morning session covers how to resolve conflicts based on a clash of personalities. You will learn how to improve the quality of your communication and avoid conflicts caused by misunderstandings. We will show you how to present your message in a clear, rational and positive manner. Negative and cynical people can make a bad situation worse, so we talk about how to avoid losing your temper and influence the situation with positive suggestions, always leaving on a positive note.

The afternoon session deals with conflicts arising from poor performance, or unacceptable behaviour. You will learn why you should use positive language, not threats. How to deal with conflicts rationally, not emotionally. How to objectify the situation using facts, rather than feelings. Distinguish reasons from excuses and then find a solution to the conflict and gain their commitment. We discuss how body language, voice tones and timing affect conflict, and how to get these right. Learn when to compromise in a conflict situation and when to NOT make concessions. We will also cover how to be assertive without being aggressive. The use of “social motivators” to reinforce the correct behaviour.

Learning Outcomes:

  • How to settle workplace conflict and quickly restore harmony
  • How to use reason and logic, rather than anger and emotion, when handling conflict
  • Be able to objectify the situation and quickly find solutions, without emotionalising
  • In conflict, know when to compromise and when to stand firm
  • Distinguish “reasons” from “excuses” and have a different policy for each
  • Use the correct level of assertiveness; the proper use of voice tones and body language.
  • How to use praise and appreciation to immediately reinforce any positive changes

Conflict Management Training Course Details

Click a topic to read more about it.

Morning Session

Afternoon Session

Conflict Management Training FAQs

Click a topic to read more about it.

Companies We've Trained

Related Articles from our Conflict Management and Handling Difficult People Blog

Is the Karpman Drama Triangle Good for Resolving Conflicts?

8 November 2022 Is the Karpman Drama Triangle Good for Resolving Conflicts? Thumbnail

The Karpman Drama Triangle represents a commonly used method to resolve conflicts, but is flawed and ineffective. This blog explains what should be used instead to resolve conflict.

Continue Reading >

Dealing With Conflicts of Interest Within a Team

28 June 2022 Dealing With Conflicts of Interest Within a Team Thumbnail

All employees should be working together to achieve the organisation's ultimate aim. Any conflicts of interest within teams must be resolved quickly. So what is the best method for dealing with conflicts within a team?

Continue Reading >

How to Deal With Difficult Employees

17 November 2021 How to Deal With Difficult Employees Thumbnail

Whether difficult employees disagree with our current plan, or their behaviour is challenging, they should be treated according to the principles of reason. We examine the steps that should be taken when dealing with difficult people.

Continue Reading >

Dealing With Difficult Behaviour At Work

25 October 2019 Dealing With Difficult Behaviour at Work Thumbnail

Every organisation has people who are difficult to work with. Handling these people can be challenging, but taking the time to learn how to deal with difficult people is worthwhile and will make your working environment a better place for everyone.

Continue Reading >