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Conflict Management Training

Conflict Management Training Course - 1 Day

Is it true that some people in your organisation do not manage conflict very well?
Instead, do they sometimes mis-manage conflict and make the situation worse?

Occasional conflict is inevitable and could even be beneficial, but ONLY IF it is managed according to correct principles.

On this one-day course you first learn how to avoid unnecessary conflicts, by improving the clarity of communication. And then you learn how to resolve conflicts when they cannot be avoided. You will learn exactly what to say (and what NOT to say) to more easily and quickly resolve conflicts.

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Conflict Management Training Availability, Pricing and Course Dates

If you have any questions, please phone us (020 3856 3037) or send us a message.

Live Online Virtual Training

£350+VAT per delegate
  • Live Online Conflict Management Virtual Training delivered via Zoom or Microsoft Teams
  • Easy to join - all you need is a laptop or tablet with a Webcam
  • Learn the same skills as a face-to-face session, but from the comfort of your own home (or office!)

Open Course (Face-to-Face)

£475+VAT per delegate
(Early Bird Offers Available)
  • Delivered at venues around the UK
  • Open Course Timings are: 9am - 4.30pm
  • If you arrive earlier than 9am, there is coffee / tea waiting for you.

Bespoke Training (In-House or Live Online)

£2,150+VAT per training day
(International Price Varies)

In-House training has been designed to provide a similar experience to our open courses, however we can tailor the content to fit your specific needs.

Plus, travel and hotel accommodation for trainer if needed (Premier Inn type: not the Hilton!)

We are able to train in your timezone.

All our training includes:

  • A full day of quality training, delivered by an experienced trainer
  • CPD-endorsed training course: Total of 6 CPD training hours (9am - 4.30pm), plus an additional 2-3 via post-course online independent learning.
  • Full digital interactive course notes
  • Training certificate
  • Access to additional free training material after the course via our post-course portal
  • 3 months free telephone coaching: Whilst you are implementing what you have learned, if you need to, you can contact us for support and guidance

What is Conflict Management Training?

How to get the best from any conflict situation. Be Clear in your use of lanague. Treat everyone reasonably. Maintain a positive attitude

This conflict management training is designed to help you prevent unnecessary conflicts, and to quickly deal with those conflicts that do occur.

We show you how poor communication leads to misunderstandings and conflict and how we can reduce the number of conflicts by improving the quality of communications.

But when conflicts occur, or if we have to manage instances of unacceptable behaviour, or poor performance, then we must act quickly, because poorly managed conflicts can grow to costly disputes.

You learn how to manage conflicts in a professional, objective and expert manner and how to avoid the negative emotions commonly associated with conflicts.

When you finish this course, you will know exactly how to minimise and quickly resolve conflicts.

Contact Us Today

If you want to know more about this course, or any other Management Training Courses, or their suitability for you or a colleague, call us on 020 3856 3037 or make an enquiry online.

Customer Reviews

4.1/5 Our Conflict Management Course is rated based on 35 reviews. More Customer Reviews >
The course was well structured with a good flow of topics which led onto the next topic. I liked the interactive part, working with the other attendees. Thank you for delivering a course with NO power point slides. It was really refreshing. The ... [Read More]
A lot of content to go through but all useful. Interesting way of introducing action points. I will think about that. Liked the way conflict resolution started with clarity. Trainer's presentation was engaging and knowledgeable

Conflict Management Training Course Overview

The course is split into two parts: Morning and afternoon.

  • AM Managing conflicts based on disagreements of ideas and opinions.
  • PM Resolving conflicts based upon poor performance issues or unacceptable behaviour.

The morning session covers how to resolve conflicts based on a clash of ideas, opinions and personalities. We learn how to improve the quality of our communication and how to avoid conflicts caused by misunderstandings. We show you how to present your thoughts in a clear, rational and positive manner. We learn how to handle negativity and cynicism, and social bullying. We learn how to de-escalate situations; how to avoid losing your temper and how to influence situations with positive suggestions, being sure to always leave every interaction on a positive note.

The afternoon session deals with conflicts arising from poor performance, or unacceptable behaviour. We learn why, when in conflict we use objective factual language, not subjective emotionalised language. We learn how to deal with conflicts rationally, not emotionally. How to objectify the situation using facts, rather than feelings. Distinguish reasons from excuses and then find a solution to the conflict and gain their commitment. We discuss how body language, voice tones and timing affect conflict, and how to get it right. We learn when to compromise and when to “stand your ground”. We will also cover how to be assertive without ever being aggressive. And we finish on how to use appreciation and praise to reinforce correct behaviours.

When you finish this course, you will know how to effectively handle conflicts.

Learning Outcomes:

  • How to settle workplace conflict and quickly restore harmony
  • How to use reason and logic, rather than anger and emotion, when handling conflict
  • Be able to objectify the situation and quickly find solutions, without emotionalising
  • In conflict, know when to compromise and when to stand firm
  • Distinguish “reasons” from “excuses” and have a different policy for each
  • Use the correct level of assertiveness; the proper use of voice tones and body language.
  • How to use praise and appreciation to immediately reinforce any positive changes

Conflict Management Training Course Details

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Conflict Management Training Delegates

Morning Session

Afternoon Session

Conflict Management Training FAQs

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