Established, since 1997, leading UK based training provider.

Conflict Management Training Course

 - One Day
Learn practical tools that you can use in real-life situations. Conflict Management Training
  • How to settle workplace conflict and quickly restore harmony
  • When in conflict, avoid using anger and upset, instead use REASON and LOGIC
  • Don’t emotionalise, instead objectify the situation and quickly find solutions
  • In conflict, know when to compromise and when to stand firm
  • Distinguish “reasons” from “excuses” and have a different policy for each
  • Use the correct level of assertiveness; the proper use of voice tones and body language.
  • How to use praise and appreciation to immediately reinforce any positive changes
Learn in a friendly and relaxed atmosphere with people who are facing similar situations as you.

Companies We've Trained

Company logo 1
Company logo 2
Company logo 3

The course content was excellent, thorough and well structured. If only I'd had this 15 years ago at the start of my professional career, things might have been a bit easier! The trainer's presentation was very good. Would have been nice to have some time for discussion, but time would make this difficult.

Customer Reviews

Conflict Management Training

Is it true that some people in your organisation do not manage conflict very well? Instead, do they sometimes mis-manage conflict and make the situation worse? Conflict in your team is inevitable and could even be beneficial, but ONLY IF it is managed according to correct principles.

Conflict Management Training - Course Overview

This is a brief overview of the content covered in the one-day course
For a more in-depth course outline click:

Morning - Managing Intellectual Conflict

  • Conflict is damaging to productivity and happiness and therefore must be resolved
  • Many people mishandle conflict situations and make things worse
  • How can you get the best result from any conflict situation?
  • During dispute resolutions, speak clearly, rationally and with a positive attitude
  • Self-assessment of your strengths and weaknesses
  • Clarity of purpose. Know what you want from the situation.
  • You must know what you want AND what the other wants
  • Use specific language, avoid ambiguous terms
  • Talk about what you can do, not what you cannot do
  • Distinguish between critical responses and cynical responses
  • We want to develop our critical thinking without any cynicism
  • Whenever possible, give affirmative commands
  • Be wary of giving accidental negative commands, 'Don’t panic!'
  • The use and misuse of humour at work
  • How to handle the 'Smiling Assassin' and the 'Social Bully'

Afternoon - Managing Behavioural Conflict

  • Three wrong ways to handle conflict: Anger, upset and evasion
  • The right way to handle conflict: By REASON
  • Self-image psychology. Never attack a person’s self-image
  • Use objective, factual language, not derogatory, emotional language
  • Be exact in your description of what is wrong
  • Suggest practical solutions and ask for an agreement
  • Distinguish reasons from excuses and have a different policy for each
  • During dispute resolution, learn when to compromise and when to stand firm
  • Notes on proper body language; Gestures, posture, eye-contact and facial expression
  • Notes on proper voice tones; volume, pitch, pace
  • Get the timing right; you can say the right things, in the WRONG place and time
  • Give instant praise and appreciation for any concessions or movement
  • Always finish on a positive note
  • Summary action planning and close
Food Photo Food Photo Food Photo
A selection of food which is available on our open courses - varies per venue

Book Now - Open Training Course Pricing and Availability

  • Venue Photo
  • Venue Photo
  • Venue Photo
  • Venue Photo
  • Venue Photo
  • Venue Photo
A selection of venue photos

The Conflict Management open training course costs only £450 +VAT per delegate.
For this price we provide:

  • A full day of quality training
  • 6 trainer-led hours, additional 2-3 via post-course portal independent learning
  • Tea, coffee and cakes
  • Lunch
  • Full colour course handbook
  • Written action plan
  • Certificate
  • Training articles and newsletters
  • Access to additional free training material after the course

Plus, 3 months free telephone coaching

To answer any on-going questions, you will also receive email and telephone support from your trainer after you have attended the course. Whilst you are implementing what you have learned we will be there to help you if you need us for advice, guidance and coaching.

Next Open Course Dates

20 January
London - Central
£450 +VAT
28 January
Cambridge
£450 +VAT
29 January
Birmingham
£450 +VAT
5 February
Reading
£450 +VAT
More dates and locations are available -

I found this conflict course really useful, particularly highlighting the importance of using objective language when in conflict situations and the model 'six steps' for managing complaints as this is something that presents as a manager. I also found the 'wrong box, right box' method useful, removing the emotion. The presentation was really well prepared, the manual is particularly useful as I can use this to refer back too.

Customer Reviews

In-House Training Course Pricing and Proposal

This course is also available from just £1,950 +VAT per day as a bespoke in-house group training course in the UK and worldwide.

It has been designed to provide a similar experience to our open courses, however we can tailor the content to fit your specific needs. In-House Group training costs from just £1,950 +VAT per day (international training price varies). Plus, hotel accommodation for trainer if necessary. (Premier Inn type: not the Hilton!)

This price includes:

  • Quality training delivered by an experienced trainer
  • Full days training
  • Full colour course handbook
  • Preparation work
  • Travel costs and time
  • Written action plan to take away
  • Access to our post course portal
  • Access to our on-line leadership and management decision matrix templates and tools
  • Plus three months FREE telephone coaching to answer any on-going questions

In-House Proposal Document

Download the in-house training proposal document

Contact Us Today

Please call us on +44 (0)20 3856 3037 to discuss your requirements for the in-house training course.

If you want to know more about any other Management Training Courses, or their suitability for you or a colleague, call us on +44 (0)20 3856 3037.

I found this conflict course really useful, particularly highlighting the importance of using objective language when in conflict situations and the model 'six steps' for managing complaints as this is something that presents as a manager. I also found the 'wrong box, right box' method useful, removing the emotion. The presentation was really well prepared, the manual is particularly useful as I can use this to refer back too.

Customer Reviews