Conflict Management Training Availability, Pricing and Course Dates
If you have any questions, please phone us (020 3856 3037) or send us a message.
Live Online Virtual Training
- Live Online Conflict Management Virtual Training delivered via Zoom or Microsoft Teams
- Easy to join - all you need is a laptop or tablet with a Webcam
- Learn the same skills as a face-to-face session, but from the comfort of your own home (or office!)
Open Course (Face-to-Face)
(Early Bird Offers Available)
- Delivered at venues around the UK
- Open Course Timings are: 9am - 4.30pm
- If you arrive earlier than 9am, there is coffee / tea waiting for you.
Bespoke Training (In-House or Live Online)
(International Price Varies)
In-House training has been designed to provide a similar experience to our open courses, however we can tailor the content to fit your specific needs.
Plus, hotel accommodation for trainer if needed (Premier Inn type: not the Hilton!)
We are able to train in your timezone.
All our training includes:
- A full day of quality training, delivered by an experienced trainer
- CPD-endorsed training course: Total of 6 CPD training hours (9am - 4.30pm), plus an additional 2-3 via post-course online independent learning.
- Full digital interactive course notes
- Training certificate
- Access to additional free training material after the course via our post-course portal
- 3 months free telephone coaching: Whilst you are implementing what you have learned, if you need to, you can contact us for support and guidance
What is Conflict Management Training?

This conflict management training is designed to help you prevent unnecessary conflicts, and to quickly deal with those conflicts that do occur.
We will show you how poor communication leads to misunderstandings and conflict. You can reduce the number of conflicts by improving the quality of communication.
When conflicts occur, or if you have to manage instances of unacceptable behaviour, then you must act quickly, since poorly managed conflicts grow to costly disputes.
We will show you how to manage conflicts in a professional, objective and expert manner and how to avoid the negative emotions commonly associated with conflicts.
When you finish this course, you will know exactly how to minimise and quickly resolve conflicts.
Contact Us Today
If you want to know more about this course, or any other Management Training Courses, or their suitability for you or a colleague, call us on 020 3856 3037 or make an enquiry online.
Customer Reviews
ASDA
University of Strathclyde
Conflict Management Training Course Overview
The course is split into two parts: Morning and afternoon.
Managing conflicts based on “a clash of personalities”.
Resolving conflicts based upon poor performance issues or unacceptable behaviour.
The morning session covers how to resolve conflicts based on a clash of personalities. You will learn how to improve the quality of your communication and avoid conflicts caused by misunderstandings. We will show you how to present your message in a clear, rational and positive manner. Negative and cynical people can make a bad situation worse, so we talk about how to avoid losing your temper and influence the situation with positive suggestions, always leaving on a positive note.
The afternoon session deals with conflicts arising from poor performance, or unacceptable behaviour. You will learn why you should use positive language, not threats. How to deal with conflicts rationally, not emotionally. How to objectify the situation using facts, rather than feelings. Distinguish reasons from excuses and then find a solution to the conflict and gain their commitment. We discuss how body language, voice tones and timing affect conflict, and how to get these right. Learn when to compromise in a conflict situation and when to NOT make concessions. We will also cover how to be assertive without being aggressive. The use of “social motivators” to reinforce the correct behaviour.
Learning Outcomes:
- How to settle workplace conflict and quickly restore harmony
- How to use reason and logic, rather than anger and emotion, when handling conflict
- Be able to objectify the situation and quickly find solutions, without emotionalising
- In conflict, know when to compromise and when to stand firm
- Distinguish “reasons” from “excuses” and have a different policy for each
- Use the correct level of assertiveness; the proper use of voice tones and body language.
- How to use praise and appreciation to immediately reinforce any positive changes
Conflict Management Training Course Details
Morning Session
Conflict Resolution Training: Avoiding conflicts based on misunderstandings
Clarity of Purpose and Goal Setting
The dangers of an ambiguous message
How to give a clear, specific message
How are you perceived at work?
The correct and incorrect use of humour
How to define the exact meaning of your message
How to deal with a negative personality
Avoid making negative suggestions, keep them positive
Afternoon Session
Four ways to approach conflict resolution situations
What are the principles of rational conflict resolution?
The rational approach to handling conflict and difficult people
Correct use of body language in conflict situations
Proper voice tone in conflict situations
Handle real-life conflict situations
Common conflict situations
The need for praise and appreciation
Positive reinforcement
Conflict Management Training FAQs
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Is this course offered in-house?
Why is it important to resolve conflicts?
What are the sources of conflict?
What is the course training style? Is it interactive?
What are the six steps of conflict resolution?
What kinds of people attend this Conflict Management course?
What are the open course timings?
Companies We've Trained
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