Conflict Management Training Course

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The course was brilliant, very informative and the tools gained to use in my workplace will be invaluable. Well worth it on all levels and will recommend to others. The trainer was fantastic, clear, precise and easily understood. It was a pleasure to be a part of this. Thank you so much.

Rated 4.1/5, based on 39 reviews.
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Global Conflict Management Training Training

Conflict Management Training

Available Open Courses

  • Price per delegate: £435 + VAT
  • 10 August: Birmingham
  • 16 August: London - Heathrow
  • 24 August: Manchester
  • 31 August: London - Central
  • 7 September: Birmingham
  • 21 September: Manchester
  • 27 September: London - Central
  • 5 October: Birmingham
  • See all course dates
  • Email this page to your manager
Real training   Real people   Real life
  • Prevent conflicts escalating, by "nipping them in the bud" early
  • Use logic and reason to resolve conflicts; NOT high emotion, anger and upset
  • Prevent conflicts caused by ambiguous instructions
  • Use your voice tones and body language correctly, (no pointing)
  • Avoid unnecessary conflicts caused by the misuse of humour
  • Use praise and appreciation to immediately reinforce any positive changes
  • When it is right to stand firm; and when it is right to compromise
Learn practical tools that you can use in real-life situations.

Conflict Management Training - 1 day course

Course Pricing and Availability

Bespoke In House Training

This course is also available as an in house group training course in the UK and worldwide. We can tailor the content to fit your specific needs.
Group training costs from £1,850 +VAT per day for up to 20 delegates (international training price varies).
In-house training proposal

Would you like to contact us?

One Day open training course: £435 +VAT per delegate.
Our next open course is in 12 days, ✔ there are still places available. Would you like to book online now or see all course dates?

We currently offer open courses in: London, Birmingham, Manchester, Heathrow, Central London, Oxford, Swindon, Bristol, Leeds, Nottingham, Southampton, Glasgow, Scotland and Dubai, UAE.

Please note all our training courses include three months additional FREE telephone coaching.

Course Timings: Start 09:00 - Finish 16:30. Lunch at 13:00, Tea Breaks at 11:00 and 15:00, giving you an opportunity to check emails and make calls.

Dates Course Venue / Location
Wednesday 10 Augustetc. Venues Birmingham - Maple House, Birmingham (B4 6TB)Book Now >
Tuesday 16 AugustHoliday Inn London - Heathrow M4,Jct.4, London - Heathrow (UB7 OHP)Book Now >
Wednesday 24 AugustHoliday Inn Manchester Media City , Manchester (M50 2EQ)Book Now >
Wednesday 31 Augustetc. Venues Marble Arch - Edgware Road , London - Central (W2 2EA)Book Now >
Wednesday 7 Septemberetc. Venues Birmingham - Maple House, Birmingham (B4 6TB)Book Now >
Wednesday 21 SeptemberHoliday Inn Manchester Media City , Manchester (M50 2EQ)Book Now >
Tuesday 27 Septemberetc. Venues Marble Arch - Edgware Road , London - Central (W2 2EA)Book Now >
Wednesday 5 Octoberetc. Venues Birmingham - Maple House, Birmingham (B4 6TB)Book Now >
▼ Show More Dates ▼ 

About the Course

Here is a sad truth: Conflict is inevitable. People disagree. People argue. Sometimes, there is conflict.

Conflict management is a way of resolving conflict early, by means of skilled communication and negotiation. We need to know how to nip the problem in the bud; and how to defuse the situation before it gets out of hand.
The important question is: how well do you handle conflict situations? Some people mishandle conflict by coming on too strong. Others are not strong enough. Some people run away and hide from all conflict situations.

The solution to conflict is to develop a rational approach to all people and all problems. Use reason, as opposed to either a high-emotional approach or avoidance.
If you want to learn how to be excellent at managing conflict situations, at work and at home, then you need to attend this extremely popular conflict course.

This one day Conflict management training is designed to demonstrate and teach correct conflict management principles: it is designed to help you to manage any conflict situation: It provides a reference point to enable you to deal with conflicts in a clear, rational, assertive, and non-aggressive manner.

Conflict Management Course Objectives

On this course, you will learn exactly how to handle conflict situations and difficult people. You will learn what to do:

  • If you believe that the conflicts may sometimes be based on a miscommunication
  • If you have to handle strong, confident characters that you find difficult to deal with
  • If you have to handle moody, emotional characters that you also find difficult
  • If you sometimes lose your temper and make the conflict situation worse - not better, by saying too much
  • If you leave it and just hope the situation will resolve itself
  • If you wait and wait and wait....and then let rip!
  • If you sometimes say to yourself “I know what I mean but I can’t explain it”
  • If you are unsure when it is right and when it is NOT right, to compromise
  • If any of the above descriptions fit you, then the course will be a benefit.

Benefits of this conflict management course

  1. You will feel more confident during all conflict situations.
  2. You will get the best possible result from the situation with the minimum fuss, in the shortest possible time.
  3. You will avoid all the expense, perils and emotional turmoil of a badly managed conflict situation.
  4. You will feel happy to handle conflict situations involving even the most difficult people.

Training course content was excellent. Has really opened my mind and will change my practice. Trainer's presentation was friendly and very well presented.

Customer Reviews

Conflict Management Course Content

Conflict Management Training - AM

In order to get the best from a conflict situation, you need to perfect your skills.

Conflicts can be one of two types.

  1. Conflicts based on poor communication. Conflict caused by misunderstandings.
  2. Conflicts based on poor behaviour. You think the other person’s behaviour is unreasonable or wrong.

This course is split into two halves:
AM is managing conflict based on poor communication.
PM is about managing conflict based on poor behaviour.

AM: managing conflict based on poor communication.

  1. Many conflicts are based on poor communication that later lead to misunderstandings. Then the Misunderstandings causes “wrong actions” and therefore conflict situations.
  2. Our goal is to minimise conflict by eliminating mis-communications and therefore eliminating confusions and errors.
  3. Specify your message and eliminate all chance of misunderstanding.
  4. Define all ambiguous or vague messages, so that there is only one possible interpretation.
  5. Use quantitative, numerical language, whenever possible.
  6. Define all your key terms, which are open to multiple interpretations, such as “Appropriate dress” or “Professional conduct”.
  7. Identify the time lines so that there is no confusion about dates and times.
  8. Make your language positive, friendly, assertive and exact.
  9. Give only positive instructions. They need to know what you want, not what you don’t want.
  10. Negative instructions such as “X is wrong” leaves open the question, “What is right?”
  11. The misuse of humour at work. Humour can be the cause of conflict.
  12. Use humour to help the team.
  13. Distinguish between “good humour” and “sarcastic comments” or the “the smiling assassin”.
  14. Distinguish between three types of person. The Optimists, The Critics and The Cynics.
  15. Beware unintended negative commands such as “Don’t panic!”

Practical exercises for the delegates to learn skills

Conflict Management Training - PM

Conflict Management Approaches

There are four ways to approach conflict situations

  • By getting angry and frustrated - No
  • By getting upset and tearful - No
  • By ignoring the situation and just hoping that it goes away - No
  • By using the principles of 'rational conflict management' – Do this

What are the correct principles of rational conflict management?

  1. Use reason to resolve conflict not avoidance, nor high emotion.
  2. Distinguish between their personality and their behaviour.
  3. Never criticise their personality. Comment only on their behaviour.
  4. Distinguish between factual specific language and vague emotional opinionated language.
  5. When in conflict use only factual specific language.
  6. Prepare your message in advance.
  7. Make sure you get the time and place right.
  8. Figure out what the corrective action could be.
  9. Don’t argue about the past: you can't change the past.
  10. Argue about the future: you can change the future.
  11. Be very aware of your voice tones and body language.
  12. Never point your finger or your pen at anyone.
  13. Never shout. Instead, speak slowly and calmly.
  14. Never swear or make threats.
  15. Instead, make suggestions as to the way out of the conflict situation.
  16. Distinguish between reasons and excuses for not doing something.
  17. Don't give concessions to people who offer excuses.
  18. Give concessions to people who offer reasons.
  19. Give immediate recognition and praise for any positive move, on their part.
  20. Don’t linger. Leave as soon as you have gained an agreement.
  21. Keep control of your words, your tone, your body language and your emotions.

Five real life situations where you will learn by true examples.

Summary and action planning

The Training Method

The training method follows this general pattern - the training is very interactive and interesting:

  1. The trainer gives a clear explanation of the point in question with specific examples.
  2. Then, the delegates practice by doing an exercise with each other.
  3. The delegates practice by doing exercise with the trainer.
  4. All points are supported with full written notes to take away.
  5. Delegates are asked to write down an associated action, for each point made.
  6. (At the end of the day, we have about twenty such actions, from which the delegates choose six which are the most personally meaningful).

Note: we do not believe in placing people in any situation of embarrassment by demanding that they 'perform' in front of the whole group. So you can relax: come on this course and be at ease; ready to learn new skills!

The course content was excellent, well thought out and informative. The trainer’s presentation was very good, using both knowledge and experience to put the content of the course across.

Customer Reviews

Price for open training course

You are able to book this course online today.

The open training course costs only £435 +VAT per delegate . For this price we provide:

  • Full day of quality training
  • Tea, coffee and cakes
  • Lunch
  • Full colour course notes
  • Written action plan
  • Certificate
  • Additional training material by means of monthly updates
  • Access to the Post Course Portal
  • Plus 3 months free telephone coaching
    • To answer any on-going questions, you will also receive email and telephone support from your trainer after you have attended the course. Whilst you are implementing what you have learned we will be there to help you if you need us for advice, guidance and coaching.

After the course, how can you to keep the training-momentum going?

We understand that it is important to keep the momentum of the training going, in the weeks after the course. The ideas and methods that you learnt during the course need to be implemented, not just for the two weeks after the course, but for all time!

In order to make that happen, we will give you continued, on-going support after the training course has finished. The support comes in the form of the Post Course Portal.

The Post Course Portal is a web page that contains a review of all the course material, plus the following:

  • Newsletters containing training blogs and articles, which will provide you with ongoing training and good ideas, whenever you need them.
  • Fun questionnaires that are designed to tease out your strengths and weaknesses and then give you ideas as to how you might improve your performance.
  • Decision matrices that will allow you to make decisions and prioritise tasks into the correct order.
  • Summary diagrams and mind maps from the course.
  • Conflict scripts that give you examples of how the conflict method can be used, in real life situations.
  • Free eBook the effective leader manager.

Free Telephone Consultation service for buyers

If you are a manager who is trying to figure out how to take the results from your organisations staff appraisal and training needs, and turn them into a coherent set of training courses, that will meet these needs, in as efficient a manner as possible, then we can help you with our free service. More...

Price for in house training course

In House Course: from £1,850 +VAT per day (international training price varies) for up to 20 delegates (download in-house prospectus)

Please call us on +44 20 3856 3008 to discuss your requirements for the in house training course.

If you want to know more about any Management Training Course or their suitability for you or a colleague call us on +44 20 3856 3008.