Continuous Improvement Training Course - One Day

About this Continuous Improvement Training Course

What is continuous Improvement?

Continuous improvement is formed of three major elements combined:

1. An 8-part method
2. A set of related skills
3. A positive mind-set

The three major elements combine to form a process of progressive innovations, adaptations and changes, which ensures that your organisation will achieve all its stated goals.

1. Continuous improvement as a method: Continuous improvement is a circular method of eight specific steps that you repeat and that results in non-stop progress
2. Continuous improvement as a skill set: The circular C.I. Method depends upon a set of distinct skills, abilities and disciplines, that you put into practice on a daily basis
3. Continuous improvement as a mindset: The special skills are underpinned by a unique mind-set; a positive attitude that we call Rational Optimism

Your organisation relies upon innovation, exceptional service and strong relationships.
Your mission is to provide the best services and products in the industry.
Your organisation has recently experienced many changes in response to fluctuating external and internal conditions. It is still in a state of flux.

With that in mind, you have decided to present, to selected members of your team, a One-day Continuous Improvement Course.

Your intention is to gather a group of your key people from the various teams within the business, and to have them work the material together.

The purpose of this Continuous Improvement Course is to:

1. Highlight the concepts of Continuous Improvement to the team.
2. To discover how they may apply the concepts in their daily practice.
3. To provide a common frame of reference so that they are all “singing from the same hymn sheet.”

Continuous Improvement Training - One Day Course Overview

Available Dates and Locations

In-House Course Available Call us on +44 (0)20 3856 3037 to discuss your requirements or Read More >

Please note all our training courses include optional three months FREE telephone coaching to answer any on-going questions.

Course Timings: Start 09:00 - Finish 16:30. Lunch at 13:00, Tea Breaks at 11:00 and 15:00.
6 trainer-led hours, additional 2-3 via post-course portal independent learning

Our Open Training Courses run in: London, Manchester, Birmingham, Bristol, Maidstone, Scotland, Reading, Dublin, Ireland, Leeds, Luton, Bedfordshire, Cambridge, Milton Keynes, Gloucestershire.
In-house courses can be run in the UK or worldwide to suit you.

Continuous Improvement Training Course Content

Continuous Improvement Training - Morning

Introductions

We are here to answer this important question: "How can we continually get better results?"

We can get continually better results only if we engage in a process of “Continuous improvement”

Continuous improvement is formed of three major elements combined:

1. An 8-part method
2. A set of related Skills
3. A mind-set, a positive attitude

These three elements combine to form a process of progressive innovations, adaptations and changes, which ensures your organisation will achieve all its stated goals.

Part one: Continuous improvement as an 8 Part method.

Continuous improvement is a circular method of eight specific steps that you repeat and that forms a process of non-stop progress.

The continuous improvement method

Continually improve everything you do:

The C.I. Method is composed of eight subsets. Each one of the subsets contains its own skill sets. The basic formula is:

1. Clarity of Purpose: Clarity of purpose is the starting point of all achievement
2. Planning: (The P-list activities, Prevention of error, Perfecting, Personal-initiative and Progressive thinking
3. Priority Action: Find the most efficient use of your time and other resources
4. Feedback: Accurate measurement of feedback results of your recent actions
5. Positive feedback: What has been going well? Learn from success
6. Negative: What has not been going so well? Learn from failure
7. Change: Based upon the negative feedback, what do we need to improve?
8. Innovate: Based upon the positive feedback, how can we make our service even better?

Continuous Improvement Training - Afternoon

Part two: Continuous improvement as a skill set

1. Continually improve your Goal focus

How to set and communicate your goals.
Why goal focus is vital to your success.
What happens if the goal is vague or ambiguously worded?

2. Improve your ability to communicate your message

Your communication needs to be clear, accurate, brief and persuasive.
Your goal is to eliminate errors or upsets caused by poor communication.
Tips on how to improve the accuracy of your communication.

3. Improve your decision-making skills

Your success depends upon your ability to make the right decisions.

Decision-making comes in six forms:

1. Yes or No? Should we or should we not? decisions
2. Which one / what kind? decisions
3. What is the Priority order (by value)?
4. What is the priority order (by logical sequence)?
5. Problem, cause, solution. (Thinking backwards in time)
6. Problem, potential implications, countermeasures. (Projecting forwards in time).

4. Improve your innovation, imagination and creativity

If the solution to your problem does not currently exist, you may have to invent it!

Notes on improved creativity.

Part three: Continuous improvement as a mindset.

These special skills are underpinned by a unique mind-set; a positive attitude that we call Rational Optimism.

Attitude determines results

The self-fulfilling prophecy:

Two opposing attitudes:

1. "If it ain't broke, don't fix it"

This is non-progressive thinking.

2. Continuous improvement

This is progressive thinking. It is an argument for improving what is already good and working well. Continuous improvement is a formula for continued success.
We summarise this attitude as “We’re happy but we’re never satisfied”.

Summary and action plan

The Course Training Method

The training method follows this general pattern - the training is very interactive and interesting:

1. The trainer gives a clear explanation of the point in question with specific examples.
2. Then, the delegates practice by doing an exercise with each other.
3. The delegates practice by doing an exercise with the trainer.
4. All points are supported with full written notes to take away.
5. Delegates are asked to write down an associated action, for each point made.
   (At the end of the day, we have about twenty such actions, from which the delegates choose six which are the most personally meaningful).

Note: we do not believe in placing people in any situation of embarrassment by demanding that they 'perform' in front of the whole group. So you can relax: come on this course and be at ease; ready to learn new skills!

Express an Interest

If you feel you would like to attend but cannot yet commit to a secured booking, you can express your interest here.

In-House Training Course Pricing and Proposal

This course is available from just £1,950 +VAT per day as a bespoke in-house group training course in the UK and worldwide.

It has been designed to provide a similar experience to our open courses, however we can tailor the content to fit your specific needs. In-House Group training costs from just £1,950 +VAT per day for up to 20 delegates (international training price varies). Plus, hotel accommodation for trainer if necessary. (Premier Inn type: not the Hilton!)

This price includes:

• Quality training delivered by an experienced trainer
• Full days training
• Full colour course handbook
• Preparation work
• Travel costs and time
• Written action plan to take away
• Access to our post course portal
• Access to our on-line leadership and management decision matrix templates and tools
• Plus three months FREE telephone coaching to answer any on-going questions

In-House Proposal Document

Download the in-house training proposal document

Contact Us Today

Please call us on +44 (0)20 3856 3037 to discuss your requirements for the in-house training course.

If you want to know more about any other Management Training Courses, or their suitability for you or a colleague, call us on +44 (0)20 3856 3037.

Email your Manager

If you are reading this page with the intention of attending the course, then you may need to 'put forward a case' to a manager who makes the final decision.

So, you may find it beneficial to give your manager this document, which will give all the information needed to make the right decision.

To do this, please enter the manager's email address below and.. take me to your leader!

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