Continuous Improvement Training Course - One Day

Continuous Improvement Training - One Day Course Overview

Continuous Improvement Training - Morning

Introductions

We are here to answer this important question: "How can we continually get better results?"

We can get continually better results only if we engage in a process of “Continuous improvement”

Continuous improvement is formed of three major elements combined:

1. An 8-part method
2. A set of related Skills
3. A mind-set, a positive attitude

These three elements combine to form a process of progressive innovations, adaptations and changes, which ensures your organisation will achieve all its stated goals.

Part one: Continuous improvement as an 8 Part method.

Continuous improvement is a circular method of eight specific steps that you repeat and that forms a process of non-stop progress.

The continuous improvement method

Continually improve everything you do:

The C.I. Method is composed of eight subsets. Each one of the subsets contains its own skill sets. The basic formula is:

1. Clarity of Purpose: Clarity of purpose is the starting point of all achievement
2. Planning: (The P-list activities, Prevention of error, Perfecting, Personal-initiative and Progressive thinking
3. Priority Action: Find the most efficient use of your time and other resources
4. Feedback: Accurate measurement of feedback results of your recent actions
5. Positive feedback: What has been going well? Learn from success
6. Negative: What has not been going so well? Learn from failure
7. Change: Based upon the negative feedback, what do we need to improve?
8. Innovate: Based upon the positive feedback, how can we make our service even better?

Continuous Improvement Training - Afternoon

Part two: Continuous improvement as a skill set

1. Continually improve your Goal focus

How to set and communicate your goals.
Why goal focus is vital to your success.
What happens if the goal is vague or ambiguously worded?

2. Improve your ability to communicate your message

Your communication needs to be clear, accurate, brief and persuasive.
Your goal is to eliminate errors or upsets caused by poor communication.
Tips on how to improve the accuracy of your communication.

3. Improve your decision-making skills

Your success depends upon your ability to make the right decisions.

Decision-making comes in six forms:

1. Yes or No? Should we or should we not? decisions
2. Which one / what kind? decisions
3. What is the Priority order (by value)?
4. What is the priority order (by logical sequence)?
5. Problem, cause, solution. (Thinking backwards in time)
6. Problem, potential implications, countermeasures. (Projecting forwards in time).

4. Improve your innovation, imagination and creativity

If the solution to your problem does not currently exist, you may have to invent it!

Notes on improved creativity.

Part three: Continuous improvement as a mindset.

These special skills are underpinned by a unique mind-set; a positive attitude that we call Rational Optimism.

Attitude determines results

The self-fulfilling prophecy:

Two opposing attitudes:

1. "If it ain't broke, don't fix it"

This is non-progressive thinking.

2. Continuous improvement

This is progressive thinking. It is an argument for improving what is already good and working well. Continuous improvement is a formula for continued success.
We summarise this attitude as “We’re happy but we’re never satisfied”.

Summary and action plan

In-House Training Course Pricing and Proposal

This course is available from just £1,950 +VAT per day as a bespoke in-house group training course in the UK and worldwide.

It has been designed to provide a similar experience to our open courses, however we can tailor the content to fit your specific needs. In-House Group training costs from just £1,950 +VAT per day (international training price varies). Plus, hotel accommodation for trainer if necessary. (Premier Inn type: not the Hilton!)

This price includes:

• Quality training delivered by an experienced trainer
• Full days training
• Full colour course handbook
• Preparation work
• Travel costs and time
• Written action plan to take away
• Access to our post course portal
• Access to our on-line leadership and management decision matrix templates and tools
• Plus three months FREE telephone coaching to answer any on-going questions

In-House Proposal Document

Download the in-house training proposal document

Contact Us Today

Please call us on +44 (0)20 3856 3037 to discuss your requirements for the in-house training course.

If you want to know more about any other Management Training Courses, or their suitability for you or a colleague, call us on +44 (0)20 3856 3037.

The Course Training Method

The training method follows this general pattern - the training is very interactive and interesting:

1. The trainer gives a clear explanation of the point in question with specific examples.
2. Then, the delegates practice by doing an exercise with each other.
3. The delegates practice by doing an exercise with the trainer.
4. All points are supported with full written notes to take away.
5. Delegates are asked to write down an associated action, for each point made.
   (At the end of the day, we have about twenty such actions, from which the delegates choose six which are the most personally meaningful).

Note: we do not believe in placing people in any situation of embarrassment by demanding that they 'perform' in front of the whole group. So you can relax: come on this course and be at ease; ready to learn new skills!

After the course, how can you keep the training-momentum going?

We understand that it is important to keep the momentum of the training going, in the weeks after the course. The ideas and methods that you learnt during the course need to be implemented, not just for the two weeks after the course, but for all time!

In order to make that happen, we will give you continued, on-going support after the training course has finished.

• PDF download of the training handbook
• Newsletters containing training blogs and articles, which will provide you with ongoing training and good ideas, whenever you need them.
• Fun questionnaires that are designed to tease out your strengths and weaknesses and then give you ideas as to how you might improve your performance.
• Decision matrices that will allow you to make decisions and prioritise tasks into the correct order.
• Summary diagrams and mind maps from the course.
• Conflict scripts that give you examples of how the conflict method can be used, in real life situations.
• Free eBook the effective leader manager.

Other Popular Courses

You may be interested in one of our other popular courses:

• Leadership and Management Training - Two Day Course
  At your place of work, are you in the role of a leader-manager? Your role is to get the best performance from yourself and others. In order to do that, you may need to develop some additional personal skills. This excellent two day course will give you a proven, step by step guide to success as an effective leader manager.
• Personal Development Training - Two Day Course
  This personal development course will help you extend your professional skills in relation to communication, goal achievement, planning and prioritising, as well as handling difficult people and achieving a positive mental attitude. Improve your career prospects and develop your personal confidence with this CPD and ILM accredited training.
• Conflict Management Training - One Day Course
  Is it true that some people in your organisation do not manage conflict very well? Instead, do they sometimes mis-manage conflict and make the situation worse? Conflict in your team is inevitable and could even be beneficial, but ONLY IF it is managed according to correct principles.
• Communication Skills Training - One Day Course
  Are you as confident in your powers of communication, as you would really like to be? Clear and confident communication will help you improve the performance of your whole team. When you return from this fabulous course, you will feel more clear, confident and persuasive.
• Time Management Training - One Day Course
  Do you have days when you're busy but not productive? Overwhelmed by the sheer volume of work? If so, then our training course in time management will give you practical techniques and tools. Learn to plan, prepare and delegate, avoid procrastination and time stealers. Become more productive and less stressed by learning effective time management.

Continuous Improvement Training Course Summary

What is continuous Improvement?

Continuous improvement is formed of three major elements combined:

1. An 8-part method
2. A set of related skills
3. A positive mind-set

The three major elements combine to form a process of progressive innovations, adaptations and changes, which ensures that your organisation will achieve all its stated goals.

1. Continuous improvement as a method: Continuous improvement is a circular method of eight specific steps that you repeat and that results in non-stop progress
2. Continuous improvement as a skill set: The circular C.I. Method depends upon a set of distinct skills, abilities and disciplines, that you put into practice on a daily basis
3. Continuous improvement as a mindset: The special skills are underpinned by a unique mind-set; a positive attitude that we call Rational Optimism

Your organisation relies upon innovation, exceptional service and strong relationships.
Your mission is to provide the best services and products in the industry.
Your organisation has recently experienced many changes in response to fluctuating external and internal conditions. It is still in a state of flux.

With that in mind, you have decided to present, to selected members of your team, a One-day Continuous Improvement Course.

Your intention is to gather a group of your key people from the various teams within the business, and to have them work the material together.

The purpose of this Continuous Improvement Course is to:

1. Highlight the concepts of Continuous Improvement to the team.
2. To discover how they may apply the concepts in their daily practice.
3. To provide a common frame of reference so that they are all “singing from the same hymn sheet.”