Coaching and Mentoring Training - 1 day in-house course
Course Pricing and Availability
This course is available as an in house group training course in the UK and worldwide. We can tailor the content to fit your specific needs.
Group training costs from £1,850 +VAT per day for up to 20 delegates (international training price varies).
Please view our other popular open courses at venues in: London, Birmingham, Manchester, Heathrow, Central London, Bristol, Cheltenham, Gloucestershire, Leeds, Nottingham and Dubai, UAE.
Please note all our training courses include three months additional FREE telephone coaching.
Course Timings: Start 09:00 - Finish 16:30. Lunch at 13:00, Tea Breaks at 11:00 and 15:00, giving you an opportunity to check emails and make calls.
6 trainer-led hours, additional 2-3 via post-course portal independent learning
About this Coaching and Mentoring Training Course
There is a difference between coaching and mentoring.
A coach is a person who gives personalised training that will improve the learner’s skills knowledge and technique.
A mentor is similar to a coach; except that a mentor teaches by example; by role-modelling; demonstrating the skills that the learner can then emulate.
To be a coach and a mentor is a privilege and honour.
To be a good coach and mentor requires a high degree of skill.
Coaching and Mentoring Training Course Objectives
Key coaching and mentoring skills: Mentors and coaches have developed multiple answers to this one question: "How can I get the best from myself and others?"
Their answers will include:
- Develop clear communication
- To be able to use accurate and objective language: Not vague or ambiguous language
- How to use encouragement and praise to keep people motivated to learn more
- How to give negative feedback in a positive way
- Mentors are role models: they demonstrate the standards they hope to inspire in others
- A mentor / coach will often ask questions rather than issue commands
- The Mentor /coach is able to ask intelligent questions that stimulate right answers, (as opposed to giving answers readymade): This is called the Socratic Method
- The Mentor /coach can purposefully build the self-image and confidence of others
- The Mentor /coach understand that people act in accordance with their self-image
- They purposefully build the levels of goal focus, confidence and knowledge, and they thus will produce improved team performance
The training will be designed to achieve the above-stated goals.
Coaching and Mentoring Training Course Overview
This course is intended to help you improve your skills as a coach and a mentor.
Day One - Morning
- What do you want to gain from this training?
- The difference between a coach and a mentor?
- A good coach needs to develop excellent communication skills
- Help others to set “clear and distinct” goals
- Help others to create and sustain a positive mental attitude
- Ask more questions, rather than give direct instructions
Day One - Afternoon
- Mentor is a role model
- Decide how you want to be perceived and act accordingly
- Demonstrate the qualities that you want to see in others
- Constructive criticism
- Appreciation and praise
- Get the timing right
The course content was very good. Logical order and relevant, with good mix of theory and practical, followed by exercises to cement learning. The trainer was very engaging, sound theory and knowledge, supported with relevant examples of life experience.
Coaching and Mentoring Training Course Content
Mentoring Training AM
Coaching Mentoring - Introductions
How do you get the best from yourself and others?
Develop the following six key mentor - coaching skills:
- To develop a definite goal focus
- To communicate, teach and inspire
- To intelligently build joint plans
- To confidently manage emotions during conflict or performance issues
- To self-motivate with a positive mental attitude, especially during tough times
- To inspire others and create a positive and productive atmosphere in others around you.
To provide clarity of purpose
- Clear vision – give the big picture
- Develop specific Goals
- Goals setting formula has eight parts.
Goal Setting Formula
- Name the goal in general terms. (To be more successful at...)
- Specify the goal numerically
- Specify the goal using a word description
- Decide what are the “key measures” that determines whether you are making progress
- Identify what additional skills and knowledge you require
- Identify what material resources you need, (money, tools, equipment)
- Identify the people who can help
- Decide what amount of time you need to achieve the goal
Hold yourself to high personal standards- create a "Personal code of conduct."
To succeed, hold yourself to a higher standard.
What are you going to do differently, that will begin to take you towards your goals?
Positive mental attitude: how attitude affects people
- Positive mental attitude. Attitude affects final results because attitudes affect actions
- Attitudes can be positive or negative
- Positive attitudes (optimism, confidence, desire and enthusiasm) tend to create positive results
- Negative attitudes (fear, anger, self-doubt, pessimism) tend to create negative results
- How to manage your own emotions. (How to direct your own thoughts to create the best emotional balance)
- How to create and sustain a positive mental attitude in the minds of others.
Coaching Training Course PM
To communicate with clarity and enthusiasm
- Coaching requires accurate language
- How to specify your exact meaning
- Concentrate on what they DO want, not what they don’t want
- Develop the Socratic art of questioning. Socrates was the ancient Greek philosopher who developed a method of teaching that was based on asking questions, which would guide the learner to “discover” the right answer)
Giving CONSTRUCTIVE criticism
Most people don’t like being corrected: So the good coach is good at giving constructive criticism. Manage their emotions. Proper emotional management requires that you: -
- Build-up their self-esteem
- Notice whatever is wrong
- Show them a better way
- Use language that is objective and specific, not emotional and inflammatory
- Know when to negotiate and give ground, and when to stand firm
- Ten tips for constructive emotional management
The importance of praise and “positive reinforcement”.
People need to hear praise, supportive comments, appreciation and positive reinforcement
The good coach encourages others by giving plenty of praise. They motivate the learner by making the learner feel they are making good progress and that their ultimate success is assured.
Notes on the proper use of praise.
- Reinforce correct actions
- Timing is important. Give immediate praise
- The praise should be specific
- The praise should be used as evidence of positive personality traits
- The praise can be accompanied by a request for more of the same.
Summary and close
Price for open training course
- Full day of quality training
- Tea, coffee and cakes
- Full colour course notes
- Written action plan
- Additional training material by means of monthly updates
- Access to the Post Course Portal
Plus 3 months free telephone coaching
To answer any on-going questions, you will also receive email and telephone support from your trainer after you have attended the course. Whilst you are implementing what you have learned we will be there to help you if you need us for advice, guidance and coaching.
After the course, how can you to keep the training-momentum going?
We understand that it is important to keep the momentum of the training going, in the weeks after the course. The ideas and methods that you learnt during the course need to be implemented, not just for the two weeks after the course, but for all time!
In order to make that happen, we will give you continued, on-going support after the training course has finished. The support comes in the form of the Post Course Portal.
The Post Course Portal is a web page that contains a review of all the course material, plus the following:
- Newsletters containing training blogs and articles, which will provide you with ongoing training and good ideas, whenever you need them.
- Fun questionnaires that are designed to tease out your strengths and weaknesses and then give you ideas as to how you might improve your performance.
- Decision matrices that will allow you to make decisions and prioritise tasks into the correct order.
- Summary diagrams and mind maps from the course.
- Conflict scripts that give you examples of how the conflict method can be used, in real life situations.
- Free eBook the effective leader manager.
Price for in house training course
In House Course: from £1,850 +VAT per day (international training price varies) for up to 20 delegates (download in-house prospectus)
Please call us on +44 020 3856 3008 to discuss your requirements for the in house training course.
If you want to know more about any Management Training Course or their suitability for you or a colleague call us on +44 020 3856 3008.