Customer Review

Course content: very useful. Techniques really interesting, some of which I used but didn't realise. Lots more will be very useful moving forward. Covering lots in the two days. Great that it is useful for both work and home life. Great that there were specific examples that we could relate to. Very relevant. Trainer's presentation: very inspirational, enthusiastic, lots of energy, passionate.

Rated 4.6/5, based on 460 reviews.
Customer Reviews

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Leadership and Management Training

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Available Open Courses:

Leadership and Management Training - 2 day course

Leadership and Management Training Course

All leader-managers need to develop the full set of leadership and management skills.

On this course you will learn how to:

  1. Set and achieve ambitious goals.
  2. Decide how you want to be perceived by others in your organisation.
  3. Communicate your message with power and persuasion.
  4. Give constructive criticism.
  5. Handle difficult people and poor performance issues.
  6. Give proper praise and appreciation.
  7. Manage your time and tasks.
  8. Tackle time wasters.
  9. Quickly solve problems and make the right decision.
  10. Delegate the right task to the right person.
  11. Motivate and inspire yourself towards a positive mental attitude.
  12. Create and sustain a productive atmosphere in your team.
Also available as an online video course

Online Video Course Available

Are you unable to attend the course in the UK? You can now attend as an online video training course - click here to learn more.

Course Details

Bespoke In House Training

This course is also available as an in house group training course in the UK and worldwide. We can tailor the content to fit your specific needs.
Group training costs from £1,850 +VAT (plus trainer's B&B) per day for up to 20 delegates
Download in-house prospectus here

Would you like to contact us?

Two day open course: £870 +VAT per delegate.
Our next open course is in 4 days, ✔ there are still places available. Would you like to book online now or see more available dates?

We currently offer open courses in: London, Birmingham, Manchester, Heathrow, Central London, Oxford, Bristol, Nottingham and Glasgow, Scotland.

Please note all our training courses include three months additional FREE telephone coaching.

Course Timings: Start 09:00 - Finish 16:30. Lunch at 13:00, Tea Breaks at 11:00 and 15:00, giving you an opportunity to check emails and make calls.

Take our training needs analysis questionnaire to see if this course is suitable for you

Free Telephone Consultation service for buyers

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Leadership Management Training Objectives

Our management training focuses on the six essential leadership management skills, namely:

  1. To set and achieve goals.
  2. To communicate clearly.
  3. To manage time and prioritise work.
  4. To manage conflict and handle difficult people.
  5. To create and sustain a positive mental attitude, especially during tough times.
  6. To inspire others and create a positive, productive atmosphere.

Brief outline of the Leadership and Management training

Day One - Morning

  • How do you get the best from yourself and others?
  • Develop the six key leadership management skills
  • How to develop goal focus
  • The accurate use of language
  • Distinguish the critic from the cynic
  • Define your most important ideas

Day One - Afternoon

  • How to handle difficult people
  • Objective language
  • Prepare your message in advance
  • Reasons vs excuses
  • When to compromise and when not to
  • Action plan

Day Two - Morning

  • Time management training
  • Understanding "deadline pressure" and "value"
  • Distinguish between being "busy" and being "productive"
  • Prioritise work according to its value and deadline pressure
  • Handling interruptions and distractions
  • Proper delegation and correct prioritisation
  • The 80/20 principle and its application to time management

Day Two - Afternoon

  • Positive mental attitude. How it affects tangible results
  • The EDISON success formula
  • Failure formula
  • The value of "critical feedback"
  • Turning negative situations into positive
  • Action plan, final summary close.

A lot to cram in to two days, but thought provoking and informative- much will be useful. The trainer's presentation: Clear, knowledgeable. Excellent resources.

Customer Reviews

Leadership and Management Course Content

Would you like some help to improve the leadership and management skills of either yourself or others? Do you or your team leaders sometimes make mistakes in the way they communicate, plan prioritise and attempt to motivate the team?

It may be a good idea to organise a professional leadership and management training course, for the key people in your organisation.
The purpose of this training course would be to show your delegates exactly how they might get the very best performance from themselves and the rest of the team.

This highly informative and well-structured course will teach you new skills, knowledge and techniques. With these techniques you will feel more confident, self-assured and motivated.
On this course you will learn skills relating to: Goal achievement, accurate communication, proper prioritising, how to give constructive feedback and how to motivate yourself and the others.

Would like to develop your leadership and management skills to the next level?
Please, look at the course content and make up your mind today to attend this popular two day leadership and management training course.

Leadership Training - Day One - AM


The Six Primary Virtues

How do you get the best from yourself and others?

Answer: Develop these six leadership-management abilities; the ability to:

  1. Set and achieve your goals.
  2. Communicate with more clarity, confidence and persuasiveness.
  3. Properly plan, prioritise, prepare and delegate your work.
  4. Properly manage difficult personalities and conflict situations
  5. Motivate and inspire yourself so that you feel strong and confident even during tough times.
  6. Learn to motivate and inspire others and create a productive work-atmosphere.

Let us take each of these leadership-management abilities in turn:

The first quality of leadership and management is to become a goal focused individual

  1. Goal focus is the one thing that makes the biggest difference.
  2. Perfect the ability to set, communicate and achieve your goals.
  3. Decide how you want to be perceived and act accordingly

Notes and then practice

The second quality of leadership and management is to become a master communicator

  1. To communicate with clarity and enthusiasm
  2. Leadership requires accurate language
  3. You need clear, not vague, definitions of your most important ideas
  4. Clarity is a virtue. Vagueness is a vice
  5. Speak about what you can do, not what you cannot / won't do
  6. Develop the art of asking the right questions

Practical exercises for the delegates to learn skills

Leadership Training - Day One - PM

Conflict Management Training

Because other people don't share your views, occasional conflict is inevitable.

How you handle conflict is an all-important question.

You need to know how to do the following

  • Use reason and logic to resolve conflict; not anger or upset
  • Know when to compromise and when not to

Proper conflict management requires that you:-

  1. Always protect their "self-concept"
  2. Tell them precisely what is wrong in non-emotional terms
  3. Give them a way out of the conflict situation
  4. Be objective and specific, not emotional and inflammatory
  5. Distinguish between reasons and excuses and have a different policy for each
  6. Know when to negotiate and when not to

Ten tips for constructive conflict management

Leadership Training Summary

Practical exercises for the delegates to learn skills

Leadership Training - Day Two - AM

Productive Zone - Higher value, But not yet deadline driven, The key zone. Crisis Zone - Higher value, Higher deadline pressure, Crisis management. Fruitless Zone - Lower value, Gossip, Office politics, Pity parties. Busy Zone - Lower value, But deadline driven, Busy but non-productive.

Time management training

What is the best use of your time right now?

Use the two principles of "deadline pressure" and "value" as key indicators.

  1. Q1 Crisis zone
  2. Q2 Productive zone
  3. Q3 Busy zone
  4. Q4 Fruitless zone

Distinguish between being "Busy" and being "Productive"

Handling the three time wasters

  1. Other people's interruptions
  2. Your own bad habits
  3. Poor or non-existent management systems


  1. Good reasons to delegate
  2. Bad reasons to delegate
  3. How to delegate
  4. Why people who should delegate - don't


Manage your priorities by means of a decision matrix.

Answer the question: What is the most valuable use of my time right now?

Manage interruptions by means of the 80/20 principle

  1. The Pareto time management principle states that 80% of the value comes from 20% of the causes
  2. 80% of the value of the interruption will be in 20% or less of what they say
  3. Manage the interruption using the "Pareto question"

Practical exercises for the delegates to learn skills

Leadership Training - Day Two - PM

Positive mental attitude training and how it affects tangible results

Leadership and management requires that you are able to direct the focus of your mind, so that you create
the optimum emotional responses appropriate to the circumstance that face you.

Emotional management requires that you

  • Don't succumb to undue pessimism and fear
  • Don't overdose on fretting over things that have already happened
  • Fix your mind on the moment and on your goals and - mentally - look forwards

The self-fulfilling prophecy

How your inner thoughts affect your outer circumstances

How to create and sustain a positive mental attitude

  1. Control the content of your mind
  2. Control the content of your conversation
  3. Control the content of their conversation
The Edison Success Formula

How to create more energy

Energy is defined as the capacity to do work

Some people don't have sufficient energy to properly do their work.

How to generate more energy.

The EDISON success formula

All successful action can be described by the following five concepts:

  1. The Purpose: is the goal
  2. The Plan: is what you are going to do about the goal
  3. The Action: is the implementation of the plan
  4. The Feedback: is the results of the actions you take
  5. The Change: is the adjustment in the plans and actions, based on the feedback results you are getting

Learn the difference between feedback information and insult.

Negative feedback is part of the success formula.

But negative feedback should be constructive criticism: NOT destructive insult.

The differences between:

  1. Negative feedback.
  2. Derogatory insult.

In order to inspire others, get them hooked on the above five part success formula.

  1. Know your outcome
  2. Formulate your best plan in writing
  3. Take decisive action
  4. Gather and evaluate the feedback. Both positive and negative
  5. Make progress by continually adapting and evolving

Recognise that the success formula is a continuous process

Failure formula

  1. Indecision or unclear targets
  2. No written plan - wing it
  3. Procrastination - put it off
  4. Become disheartened in the face of set-backs and disappointments
  5. Stand still. Do the same thing this year as you did last year

Practical exercises for the delegates to learn skills

Leadership Training - Final Summary

How will this management training help you to get the best from yourself and others?

Actions / Feedback / Close

The Training Method

The training method follows this general pattern - the training is very interactive and interesting:

  1. The trainer gives a clear explanation of the point in question with specific examples.
  2. Then, the delegates practice by doing an exercise with each other.
  3. The delegates practice by doing exercise with the trainer.
  4. All points are supported with full written notes to take away.
  5. Delegates are asked to write down an associated action, for each point made.
  6. (At the end of the day, we have about twenty such actions, from which the delegates choose six which are the most personally meaningful).

Note: we do not believe in placing people in any situation of embarrassment by demanding that they 'perform' in front of the whole group. So you can relax: come on this course and be at ease; ready to learn new skills!

Course content: Broad content covered at speed, but with practical and helpful reference to real world experience. Provoked thought about positive actions to take in my workplace, for both myself and others. The trainer's presentation: Positive, vibrant delivery style. Kept attention and focus.

Customer Reviews

Price for open training course

You are able to book this course online today.

The open training course costs only £870 +VAT per delegate . For this price we provide:

  • Full days quality training
  • Tea, coffee and cakes
  • Lunch
  • Full colour course notes
  • Written action plan
  • Certificate
  • Access to the Post Course Portal:
    • Audio download of 'The Effective Leader Manager' programme
    • Free eBook 'The Effective Leader Manager'
    • Free training needs analysis, with personalised development action plan based upon results

Plus 3 months free telephone coaching

To answer any on-going questions, you will also receive email and telephone support from your trainer after you have attended the course. Whilst you are implementing what you have learned we will be there to help you if you need us for advice, guidance and coaching.

Price for in house training course

In House Course: from £1,850 +VAT (plus trainer's B&B) per day for up to 20 delegates (download in-house prospectus)

Please call us on +44 1452 856091 to discuss your requirements for the in house training course.

If you want to know more about any Management Training Course or their suitability for you or a colleague call us on +44 1452 856091.