Leadership and Management Training Course

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The course content was very in-depth, but didn't feel too intense and was well structured. It really opened my eyes to looking at things differently.

Rated 4.2/5, based on 255 reviews.
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Leadership and Management Training

Available Open Courses

  • Price per delegate: £850 + VAT
  • 10 - 11 August: Birmingham
  • 16 - 17 August: London - Heathrow
  • 24 - 25 August: Manchester
  • 31 August - 1 Sept: London - Central
  • 7 - 8 September: Birmingham
  • 21 - 22 September: Manchester
  • 27 - 28 September: London - Central
  • 5 - 6 October: Birmingham
  • See all course dates
  • Email this page to your manager
Real training   Real people   Real life
  • Get the best performance from yourself and others
  • Develop greater Goal-focus
  • Communicate with confidence
  • Properly plan, prioritise, and delegate tasks: time management
  • Handle difficult people and conflict situations
  • Develop self-motivation, self-control and self-confidence
  • Create and sustain a Positive Mental Attitude in the team
Learn practical tools that you can use in real-life situations.

Leadership and Management Training - 2 day course

Course Pricing and Availability

Bespoke In House Training

This course is also available as an in house group training course in the UK and worldwide. We can tailor the content to fit your specific needs.
Group training costs from £1,850 +VAT per day for up to 20 delegates (international training price varies).
In-house training proposal

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Special Low-price Online Version

See this amazing Leadership and Management course, instantly on your PC or device now.
Outstanding value - only £20

Buy it Now

Two day open course: £850 +VAT per delegate.
Our next open course is in 14 days, ✔ there are still places available. Would you like to book online now or see all course dates?

We currently offer open courses in: London, Birmingham, Manchester, Heathrow, Central London, Oxford, Swindon, Bristol, Leeds, Nottingham, Southampton, Glasgow, Scotland and Dubai, UAE.

Please note all our training courses include three months additional FREE telephone coaching.

Course Timings: Start 09:00 - Finish 16:30. Lunch at 13:00, Tea Breaks at 11:00 and 15:00, giving you an opportunity to check emails and make calls.

Dates Course Venue / Location
Wednesday 10 - 11 Augustetc. Venues Birmingham - Maple House, Birmingham (B4 6TB)Book Now >
Tuesday 16 - 17 AugustHoliday Inn London - Heathrow M4,Jct.4, London - Heathrow (UB7 OHP)Book Now >
Wednesday 24 - 25 AugustHoliday Inn Manchester Media City , Manchester (M50 2EQ)Book Now >
Wednesday 31 August - 1 Septetc. Venues Marble Arch - Edgware Road , London - Central (W2 2EA)Book Now >
Wednesday 7 - 8 Septemberetc. Venues Birmingham - Maple House, Birmingham (B4 6TB)Book Now >
Wednesday 21 - 22 SeptemberHoliday Inn Manchester Media City , Manchester (M50 2EQ)Book Now >
Tuesday 27 - 28 Septemberetc. Venues Marble Arch - Edgware Road , London - Central (W2 2EA)Book Now >
Wednesday 5 - 6 Octoberetc. Venues Birmingham - Maple House, Birmingham (B4 6TB)Book Now >
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About the Course

Would you like some help to develop your leadership and management skills? Do you or your team leaders sometimes make mistakes in the way they communicate, plan prioritise and attempt to motivate the team?

It may well be beneficial to arrange a professional training course for the team leaders and managers, in your organisation.
The purpose of this unique leadership training course is to show the delegates special techniques that will improve their ability to inspire the best performance from themselves and the rest of the team.

This two day leadership and management training program will give your delegates all the knowledge, skills, tools and techniques they need to feel more confident, motivated and assured.
During this popular and informative course you will gain new insights relating to: Goal setting, the proper use of language, delegating, giving constructive criticism and how to motivate yourself and others.

Would you like to improve your leadership and management skills?
If yes, then please read the following details and then get yourself involved in this popular two day leadership and management training course.

If you are looking for a practical 'success formula' that will help you develop your personal management and leadership skills - this is the course you've been looking for!

We will show you practical methods to help you become more effective and confident.

The purpose of the training is to improve performance and create a friendly and productive working atmosphere.

Brief outline of the Leadership and Management training

Day One - Morning

  • How do you get the best from yourself and others?
  • Develop the six key leadership management skills
  • How to develop goal focus
  • The accurate use of language: clear, persuasive and friendly
  • Distinguish the positive critic from the negative cynic
  • Define your most important ideas

Day One - Afternoon

  • How to handle difficult people
  • Use factual, objective language
  • Prepare your message in advance
  • Distinguish Reasons from Excuses
  • When to compromise and when not to
  • Action plan

Day Two - Morning

  • Time management training
  • Understanding "deadline pressure" and "value"
  • Distinguish between being "busy" and being "productive"
  • Prioritise work according to its importance
  • Handling interruptions and distractions
  • Delegate the right tasks to the right person
  • The 80/20 principle and its application to time management

Day Two - Afternoon

  • How your mental attitude affects your results
  • Inspire more optimism and motivation in yourself and others
  • Eliminate fear and replace it with confidence
  • Learn the Continuous improvement formula
  • Make more rapid progress
  • Action plan, final summary close

The course provided lots of useful tools to enable me to support and manage my team and achieve the organisational and directorate goals. Excellent materials, especially the training manual, with appropriate font size as sometimes other material at other courses is too small.

Customer Reviews

Leadership and Management Course Content

Leadership Training - Day One - AM


The Six Primary Virtues

How do you get the best from yourself and others?

Answer: Develop these six leadership-management abilities; the ability to:

  1. Set and achieve your goals.
  2. Communicate with more clarity, confidence and persuasiveness.
  3. Properly plan, prioritise, prepare and delegate your work.
  4. Properly manage difficult personalities and conflict situations
  5. Motivate and inspire yourself so that you feel strong and confident even during tough times.
  6. Learn to motivate and inspire others and create a productive work-atmosphere.

Let us take each of these leadership-management abilities in turn:

The first quality of leadership and management is to become a goal focused individual

  1. Goal focus is the one thing that makes the biggest difference.
  2. Perfect the ability to set, communicate and achieve your goals.
  3. Decide how you want to be perceived and act accordingly

Notes and then practice

The second quality of leadership and management is to become a master communicator

  1. To communicate with clarity and enthusiasm
  2. Leadership requires accurate language
  3. You need clear, not vague, definitions of your most important ideas
  4. Clarity is a virtue. Vagueness is a vice
  5. Speak about what you can do, not what you cannot / won't do
  6. Develop the art of asking the right questions

Practical exercises for the delegates to learn skills

Leadership Training - Day One - PM

Conflict Management Training

Because other people don't share your views, occasional conflict is inevitable.

How you handle conflict is an all-important question.

You need to know how to do the following

  • Use reason and logic to resolve conflict; not anger or upset
  • Know when to compromise and when not to

Proper conflict management requires that you:-

  1. Always protect their "self-concept"
  2. Tell them precisely what is wrong in non-emotional terms
  3. Give them a way out of the conflict situation
  4. Be objective and specific, not emotional and inflammatory
  5. Distinguish between reasons and excuses and have a different policy for each
  6. Know when to negotiate and when not to

Ten tips for constructive conflict management

Leadership Training Summary

Practical exercises for the delegates to learn skills

Leadership Training - Day Two - AM

Productive Zone - Higher value, But not yet deadline driven, The key zone. Crisis Zone - Higher value, Higher deadline pressure, Crisis management. Fruitless Zone - Lower value, Gossip, Office politics, Pity parties. Busy Zone - Lower value, But deadline driven, Busy but non-productive.

Time management training

What is the best use of your time right now?

Use the two principles of "deadline pressure" and "value" as key indicators.

  1. Q1 Crisis zone
  2. Q2 Productive zone
  3. Q3 Busy zone
  4. Q4 Fruitless zone

Distinguish between being "Busy" and being "Productive"

Handling the three time wasters

  1. Other people's interruptions
  2. Your own bad habits
  3. Poor or non-existent management systems


  1. Good reasons to delegate
  2. Bad reasons to delegate
  3. How to delegate
  4. Why people who should delegate - don't


Manage your priorities by means of a decision matrix.

Answer the question: What is the most valuable use of my time right now?

Manage interruptions by means of the 80/20 principle

  1. The Pareto time management principle states that 80% of the value comes from 20% of the causes
  2. 80% of the value of the interruption will be in 20% or less of what they say
  3. Manage the interruption using the "Pareto question"

Practical exercises for the delegates to learn skills

Leadership Training - Day Two - PM

Positive mental attitude training and how it affects tangible results

Leadership and management requires that you are able to direct the focus of your mind, so that you create
the optimum emotional responses appropriate to the circumstance that face you.

Emotional management requires that you

  • Don't succumb to undue pessimism and fear
  • Don't overdose on fretting over things that have already happened
  • Fix your mind on the moment and on your goals and - mentally - look forwards

The self-fulfilling prophecy

How your inner thoughts affect your outer circumstances

How to create and sustain a positive mental attitude

  1. Control the content of your mind
  2. Control the content of your conversation
  3. Control the content of their conversation
The Edison Success Formula

How to create more energy

Energy is defined as the capacity to do work

Some people don't have sufficient energy to properly do their work.

How to generate more energy.

The EDISON success formula

All successful action can be described by the following five concepts:

  1. The Purpose: is the goal
  2. The Plan: is what you are going to do about the goal
  3. The Action: is the implementation of the plan
  4. The Feedback: is the results of the actions you take
  5. The Change: is the adjustment in the plans and actions, based on the feedback results you are getting

Learn the difference between feedback information and insult.

Negative feedback is part of the success formula.

But negative feedback should be constructive criticism: NOT destructive insult.

The differences between:

  1. Negative feedback.
  2. Derogatory insult.

In order to inspire others, get them hooked on the above five part success formula.

  1. Know your outcome
  2. Formulate your best plan in writing
  3. Take decisive action
  4. Gather and evaluate the feedback. Both positive and negative
  5. Make progress by continually adapting and evolving

Recognise that the success formula is a continuous process

Failure formula

  1. Indecision or unclear targets
  2. No written plan - wing it
  3. Procrastination - put it off
  4. Become disheartened in the face of set-backs and disappointments
  5. Stand still. Do the same thing this year as you did last year

Practical exercises for the delegates to learn skills

Leadership Training - Final Summary

How will this management training help you to get the best from yourself and others?

Actions / Feedback / Close

Leadership Management Training Objectives Summary

In summary, our management training focuses on the six essential leadership management skills, namely:

  1. To set and achieve goals.
  2. To communicate clearly.
  3. To manage time and prioritise work.
  4. To manage conflict and handle difficult people.
  5. To create and sustain a positive mental attitude, especially during tough times.
  6. To inspire others and create a positive, productive atmosphere.

The Training Method

The training method follows this general pattern - the training is very interactive and interesting:

  1. The trainer gives a clear explanation of the point in question with specific examples.
  2. Then, the delegates practice by doing an exercise with each other.
  3. The delegates practice by doing exercise with the trainer.
  4. All points are supported with full written notes to take away.
  5. Delegates are asked to write down an associated action, for each point made.
  6. (At the end of the day, we have about twenty such actions, from which the delegates choose six which are the most personally meaningful).

Note: we do not believe in placing people in any situation of embarrassment by demanding that they 'perform' in front of the whole group. So you can relax: come on this course and be at ease; ready to learn new skills!

The course was engaging and relevant to the company scenario. Strength and 'applicability' of content better on second day. The trainer had a clear presentation style. Relaxed and with a good humour.

Customer Reviews

Price for open training course

You are able to book this course online today.

The open training course costs only £850 +VAT per delegate . For this price we provide:

  • Two Full Days quality training
  • Tea, coffee and cakes
  • Lunch
  • Full colour course notes
  • Written action plan
  • Certificate
  • Additional training material by means of monthly updates
  • Access to the Post Course Portal
  • Plus 3 months free telephone coaching
    • To answer any on-going questions, you will also receive email and telephone support from your trainer after you have attended the course. Whilst you are implementing what you have learned we will be there to help you if you need us for advice, guidance and coaching.

After the course, how can you to keep the training-momentum going?

We understand that it is important to keep the momentum of the training going, in the weeks after the course. The ideas and methods that you learnt during the course need to be implemented, not just for the two weeks after the course, but for all time!

In order to make that happen, we will give you continued, on-going support after the training course has finished. The support comes in the form of the Post Course Portal.

The Post Course Portal is a web page that contains a review of all the course material, plus the following:

  • Newsletters containing training blogs and articles, which will provide you with ongoing training and good ideas, whenever you need them.
  • Fun questionnaires that are designed to tease out your strengths and weaknesses and then give you ideas as to how you might improve your performance.
  • Decision matrices that will allow you to make decisions and prioritise tasks into the correct order.
  • Summary diagrams and mind maps from the course.
  • Conflict scripts that give you examples of how the conflict method can be used, in real life situations.
  • Free eBook the effective leader manager.

Free Telephone Consultation service for buyers

If you are a manager who is trying to figure out how to take the results from your organisations staff appraisal and training needs, and turn them into a coherent set of training courses, that will meet these needs, in as efficient a manner as possible, then we can help you with our free service. More...

Price for in house training course

In House Course: from £1,850 +VAT per day (international training price varies) for up to 20 delegates (download in-house prospectus)

Please call us on +44 20 3856 3008 to discuss your requirements for the in house training course.

If you want to know more about any Management Training Course or their suitability for you or a colleague call us on +44 20 3856 3008.