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Leadership and Management Training Course - Two Day

Learn practical tools that you can use in real-life situations. Leadership and Management Training
  • Learn new Leadership and Management techniques
  • Get the best performance from yourself and others
  • Communicate your goals with greater clarity and confidence
  • Properly plan, prioritise, and delegate tasks: Effective time management skills
  • Handle difficult people and manage conflict situations
  • Improve your motivation, self-confidence and self-control
  • Create and sustain a Positive Work Atmosphere in the rest of the team
Learn in a friendly and relaxed atmosphere with people who are facing similar situations as you.

Leadership and Management Training - Two Day Course

About this Leadership and Management Course

Training for improved Leadership styles and management skills: Setting SMART goals: Clear and convincing communication. Learn new prioritisation and problem-solving skills. Improve your delegation and conflict management skills: More motivation and self-confidence. ILM CPD endorsed.

The purpose of this two day development training is to provide practical help to people who are in leadership and management roles, but who may not have had sufficient training on how to be an effective leader manager.

Most managers evolve into leadership roles: they were originally employed on the basis of their technical knowledge and experience, and NOT for their innate leadership skills.

As a result of this, some managers make mistakes in the way they communicate with the other members of the team, and these mistakes may develop into a problem.

Therefore, in addition to possessing technical excellence, your team leaders /managers need to develop excellence in the following leadership and management skills:

  1. self-confidence, self-motivation
  2. motivating and inspiring others
  3. communication skills (speaking, writing, listening skills)
  4. handling conflict and performance management skills
  5. time management / planning and preparation
  6. decision making skills
  7. prioritisation and delegation skills
  8. problem solving skills

This informative leadership development training, will provide you with practical solutions to common management problems. (i.e. you will learn exactly what to say, and what NOT to say) in order to get the best performance from yourself and others.

This course is packed with real-life examples. You will learn practical techniques that will give you a “frame of reference” to improve your personal leadership style.

This leadership and management course will help you to develop a productive, professional approach to people management. There will be less chance of disunity; and more chance of creating a more harmonious and productive team.

This was an excellent practical course. It was a 'Breath of fresh air' to attend a training session that gives you useful tools rather than psychological 'fluff'. The trainer's presentation was very good. Managed to keep the audience interested at all times. Time flew by.

Customer Reviews

Leadership and Management Training - Two Day Course Overview

Day One - Morning

  • How can I get the best from myself and others?
  • Develop the six major-keys of leadership and management

    1. Set specific and realistic goals
    2. Effectively communicate your message
    3. Plan ahead; manage people and time
    4. Manage conflict and poor performance issues
    5. Emotional management; Self-motivation, self-confidence
    6. Inspire a positive mental attitude in the team
  • How to set and achieve goals
  • The accurate use of language: Be clear, persuasive and friendly
  • Clarify your most important words and phrases
  • Distinguish between “critical-thinking” and “cynicism”
  • When to ask “Why?” and when not to
  • Give positively worded instructions

Day One - Afternoon

  • How can I handle difficult people and poor performance?
  • Don’t emotionalise the conflict: Instead, Rationalise it
  • Distinguish between their character and their behaviour
  • Comment only on their behaviour; not their character
  • Use objective fact-based language
  • Prepare your message in advance
  • Distinguish Reasons from Excuses
  • When to compromise and when not to
  • Always finish on a positive note
  • Personal development action plan

Day Two - Morning

  • Time management training: How can I be more productive?
  • You must learn to prioritise
  • Prioritise tasks according to their "Value" and “Deadline pressure"
  • Distinguish between “Busy work” and “Productive work”
  • How to negotiate team-priorities
  • How can I delegate more effectively?
  • Set clear objectives and track the progress
  • Delegate the right tasks, to the right person
  • How to make quick and accurate decision
  • How can I handle interruptions and distractions?
  • The 80/20 principle and its application to interruptions
  • Summary: How can I better manage my time?

Day Two - Afternoon

  • How can I develop a positive mental attitude?
  • How your mental attitude affects results
  • Everything you say emotionally affects other people
  • Conversation control: Use words in constructive ways
  • How can I inspire and motivate myself and others?
  • Purposefully inspire more optimism: Do it on purpose
  • Purposefully eliminate fear and replace it with confidence
  • Apply the Continuous improvement cycle
  • How can we solve our problems?
  • Transform “problems” into “learning experiences”
  • Ask and answer the eight “success formula” questions
  • Make rapid progress by applying the principles
  • Action plan, final summary, close

Available Dates and Locations

1 - 2 August
Birmingham
£875 +VAT
20 - 21 August
London - Central
£875 +VAT
12 - 13 September
Manchester
£875 +VAT
17 - 18 September
London - Central
£875 +VAT
More dates and locations available
Save £100 on this course

Next Open Course Starts in 13 days, Birmingham, places available Book Now >

Please note all our training courses include optional three months FREE telephone coaching to answer any on-going questions.

Course Timings: Start 09:00 - Finish 16:30. Lunch at 13:00, Tea Breaks at 11:00 and 15:00.
12 trainer-led hours, additional 2-3 via post-course portal independent learning

We currently offer training courses in: London, Manchester, Birmingham, Bristol, Maidstone, Scotland, Kent, Reading, Dublin, Ireland, Leeds, Gloucestershire

The course content was strong, informative and understandable. Easy to take key points and transfer into working life. Makes you think of how to work more effectively and productively. The trainer's presentation was clear, captivating and interesting. He was very passionate and focused on sharing knowledge.

Customer Reviews

Leadership and Management Course Content

Leadership and Management Training - Day One - AM

Introductions

On this leadership programme, we are all here to answer this very important question:

The Six Primary Virtues

How do you get the best from yourself and others?

Answer: To get the best performance from yourself and others, we all need to develop these six leadership management abilities: The ability to:

  1. Set and achieve specific goals
  2. Communicate with clarity, confidence and persuasiveness and in a leadership style
  3. Properly plan, prioritise and delegate your work
  4. Manage difficult conversations and conflict situations
  5. Motivate and inspire yourself so that you always feel strong and confident
  6. Motivate and inspire other people and create a productive work-atmosphere

Let us take each of these leadership management abilities in turn:

The first quality of leadership and management is to become a "Goal focused individual".

Having a “Clear Goal Focus” is the one thing that makes the biggest difference.

If we agree that Success means, “The achievement of your Goals”, then the quality of GOAL FOCUS is the most important quality of the successful leader manager.

How to set goals. Use the Eight-part SMART goal setting formula

Most people know the SMART target model, but most don’t use it because it is too abstract.
We need to make SMART more useable. Eight part SMART makes goals setting a learnable set of eight questions.

What is your SMART goal? Specific. Measure. Achievable. Realistic. Time Deadline

Exercise: Develop your skills by doing a real life, practical goal setting example.

Develop the art of asking the right questions:

Ask questions that relate to your goals and how you can achieve them. How to use the eight part SMART questions as a delegation tool.

Decide how you want to be perceived and then, act accordingly

Every day, you leave impressions in the minds of others. Question: What impression do you want to leave in their mind?

How do you want others in your organisation to perceive you? What qualities do you want to be known for? Do you want to be motivating and inspiring and have a great leadership style?

Exercise: Develop your skills by doing a practical example of “Impression management”.

Notes on the proper use of humour

Humour is a double-edged sword. Humour can work for you and against you.

How can humour work to add value to yourself and the rest of the team?
How have you seen the MIS-USE of humour cause problems? (Especially in a team leadership situation)
What is the correct use of humour?
What do you think is the misuse of humour?

Exercise: Develop your leadership skills by doing practical examples.

An important quality of leadership and management is to become a master communicator

How to communicate with clarity

Warning: Leader-managers must NOT give any ambiguous or vague instructions. They should have a clear, rational leadership style.

Learn the Language of a Leader.

Leader-managers must know how to communicate their message with clarity and accuracy. There must be no misunderstanding of the meaning of your message.

On this leadership development course, we will learn how to define your message, so you will always be able to explain exactly what you mean. Good team leadership requires accurate language.

Exercises: Develop your leadership skills by doing practical examples to benefit your personal leadership skills.

Affirmative or Negative language

Affirmative language is talking about what you CAN do and WILL do.
Negative language is talking about what you CANNOT do or WON'T do.

Non-leaders spend too much time talking about what they don’t want and won’t do.
Leaders spend most their time talking about what they DO want and WILL do - this helps to be motivating and inspiring.

Practice Exercises in turning the conversation from the negative to the positive.

Exercises: Develop your skills by doing practical examples.
Speak about what you can do, not what you can not / won't do.

Positive v negative suggestions

We influence each other by the way we speak. Unfortunately, we sometimes accidently give negative suggestions in the form of negative commands.

Example: DON’T PANIC! is a suggestion to PANIC.

We will learn how to stop giving negative suggestions, and be much more conscious of the way we word your message, to suggest only positive images to the mind. Talk about what you want. Not what you don’t want.

Ensure that the last thing you say to them is WHAT YOU DO WANT.

Exercises: Develop your leadership skills by doing practical examples.

Summary of the leadership programme so far.

Leadership and Management Training - Day One - PM

Conflict Management Training

I understand blank fact is wrong box. -> Wrong box -> Right box -> Commit? -> Excuse /Reason -> Negotiate

Because other people don't share your views, occasional conflict is inevitable.

How you handle conflict is an all-important question.

As a manager, you need to know how to do the following

  • Use reason and logic to resolve conflict; not anger, tears or upset
  • How to nip the conflict “in the bud”, before it escalates into something more dangerous
  • Know when to compromise: And when to “hold the line” and NOT compromise

Proper conflict management requires that you:-

  1. Always protect their "self-concept". Never criticise their character. If you attack their character, you will make a bad situation worse. Be careful how you verbalise your message. We will learn how to verbalise conflict messages
  2. Be objective and specific, not emotional and opinionated. Learn the difference between objective language and subjective language. When in conflict, use objective language.
  3. Tell them precisely what is wrong, in non-emotional terms
  4. Suggest a way out of the conflict situation. Suggest a solution
  5. Distinguish between reasons and excuses for not doing something and have a different policy for each
  6. Know when to negotiate and when not to

Five common conflict situations for us to practice on

How would you manage these five real life situations?

Training by using practical examples

Role play practice

Specific tips for constructive conflict management

Leadership Training Summary

Practical exercises for the delegates to learn skills

The course content was quite detailed, but the presentation broke it down so that it wasn't too daunting. Covered a lot of ground in two days. Really informative. The trainer's presentation was excellent. The best training presentation I have ever seen.

Customer Reviews

Leadership and Management Training - Day Two - AM

Time Management Section

Productive Zone - Higher value, But not yet deadline driven, The key zone. Crisis Zone - Higher value, Higher deadline pressure, Crisis management. Fruitless Zone - Lower value, Gossip, Office politics, Pity parties. Busy Zone - Lower value, But deadline driven, Busy but non-productive.

Time management is the art of doing the most valuable things in the most efficient order

Time managers do not necessarily do the easiest things first.
Time managers do the most valuable thing first.

What is the most valuable use of your time, right now?

Leadership Time Management Training

What is the most valuable use of your time, right now?
Use the two principles of "deadline pressure" and "value" as key indicators.

  1. Q1 Crisis: High value, late work
  2. Q2 Productive: High value, Preparation, prevention and planning
  3. Q3 Busy: Low value busy-work
  4. Q4 Fruitless: Waste of time activity. Gossip

Distinguish between being "Busy" and being "Productive"

Handling the three time wasters: SOS - Self, Others, Systems

  1. Your own bad habits steal your time
  2. Other people who steal your time
  3. Poor systems

What can you do to minimise the damage done by your own bad habits, other people and poor systems?

Exercises: Develop your skills by doing practical examples.

Time tips questionnaire

Questions designed to tease-out exactly how you could improve your time management skills.
You pick four of them and add them to your list.

Delegation- Delegate the right task, to the right people, in the right way.

Delegation is when you entrust a task to another person.

Exercise:
What are the four Good reasons to delegate?
What are the three Bad reasons to delegate?

Exercises: Develop your skills by doing practical thinking.

How to delegate

How to delegate tasks. Use the same formula we used yesterday to set goals.

Review of goal setting notes. 8 Part SMART.

Why many people who should delegate - sometimes don't.

Four reasons why some people are afraid to delegate.

Exercises: Develop your skills by doing practical examples.

Prioritisation- Impose order on chaos

Manage your priorities by means of a decision matrix.
Answer the question: What is the most valuable use of my time right now?

Five different types of decision matrix for you to master

  1. Priority decision matrix 1: What is the most valuable use of my time right now?
  2. Priority decision matrix 2: What is the most logical sequence?
  3. Yes or No decision. (Should I? Or should I not?)
  4. If yes, then which one, or what kind?
  5. Problem - cause – solution, mapping?
Strive to make the maximum progress, in the minimum time, without causing offence to anyone.

What are the advantages of using a structured approach to decision making?

Manage interruptions by means of the 80/20 principle

  1. The Pareto time management principle states that 80% of the value comes from 20% of the effort.
  2. 80% of the value of the interruption will be in 20% or less of what they want to say
  3. Manage the interruption using the “Pareto question”.

You need to figure out a formula of words that will get 80-100% of the valuable information in only 20% of the time.

How to use Pareto 80-20 rule in conversations.

How are you going to get the maximum benefit from any interruption - in the minimum amount of time - without causing offence?

Leadership and Management Training - Day Two - PM

Positive mental attitude training and how it affects tangible results

Your productivity is dependent on the quality of your actions.

The qualities of your actions are dependent, to a degree, on how you feel.

  • If you feel motivated and strong, then you work well and are more productive
  • If you feel demotivated and weak, and won't be very productive

If you can manage how you feel, then you can improve your productivity.
If you cannot manage your own feelings, then you won’t be able to improve your productivity.

Your feelings affect your results because your feelings affect your actions

  1. Positive mental attitude. How it works
  2. Positive mental attitude techniques
  3. Manage the content of your conversations. (Do not allow your thoughts or language to become destructive)
  4. Project positivity as a team leader

How to manage your stress, mood and energy levels - 'personal leadership'.

How to manage the stress, mood and energy levels of the team.

The Edison Success Formula

The EDISON success formula

All successful action can be described by a simple five-part formula:

  1. Clear goal - Purpose
  2. Formulate your best plan in writing
  3. Take consistent action
  4. Gather and evaluate the feedback. Both positive and negative
  5. Make progress by continually adapting and evolving the plan

Failure formula

  1. Indecision or unclear targets
  2. No written plan - wing it
  3. Procrastination - put it off
  4. Become disheartened in the face of setbacks and disappointments
  5. Stand still. Do the same thing this year as you did last year

The value of “Critical Feedback”

  1. The role of failure in success
  2. Forms of feedback. Constructive and destructive

Leadership Training - Final Summary

How will this management training help you to get the best from yourself and others?

Actions / Feedback / Close

Final summary of the leadership programme.

Leadership and Management Training Objectives Summary

In summary, our management training focuses on the six essential leadership management skills, namely:

  1. To set and achieve goals
  2. To communicate clearly in a good leadership style
  3. To manage time and prioritise work
  4. To manage conflict and handle difficult people
  5. To create and sustain a positive mental attitude, especially during tough times
  6. To inspire others and create a positive, productive atmosphere

I found the course very useful. I can see how I can improve my skills as a manager by applying the techniques that I have learnt. Trainer's presentation was very good and consistent. Linked theories to practical situations.

Customer Reviews

The Course Training Method

The training method follows this general pattern - the training is very interactive and interesting:

  1. The trainer gives a clear explanation of the point in question with specific examples.
  2. Then, the delegates practice by doing an exercise with each other.
  3. The delegates practice by doing an exercise with the trainer.
  4. All points are supported with full written notes to take away.
  5. Delegates are asked to write down an associated action, for each point made.
    (At the end of the day, we have about twenty such actions, from which the delegates choose six which are the most personally meaningful).

Note: we do not believe in placing people in any situation of embarrassment by demanding that they 'perform' in front of the whole group. So you can relax: come on this course and be at ease; ready to learn new skills!

CPD (Continuing Professional Development) Endorsed Course

CPD Accredited Member

This course, content and delivery has been checked and endorsed by the CPD certification service. They have checked our content training style and organisational methods and venues. CPD have accredited the high quality of our courses.

More information about CPD and The Continuing Professional Development Certification Service can be found here.

Express an Interest

If you feel you would like to attend but cannot yet commit to a secured booking, you can express your interest here.





Open Training Course Pricing and Availability

You are able to book this course online today.

1 - 2 August
Birmingham
£875 +VAT
20 - 21 August
London - Central
£875 +VAT
12 - 13 September
Manchester
£875 +VAT
17 - 18 September
London - Central
£875 +VAT
More dates and locations available
Save £100 on this course

Next Open Course Starts in 13 days, Birmingham, places available Book Now >

The open training course costs only £875 +VAT per delegate. For this price we provide:

  • Two full days of quality training
  • Tea, coffee and cakes
  • Lunch
  • Full colour course handbook
  • Written action plan
  • Certificate
  • Training articles and newsletters
  • Access to additional free training material* after the course

Plus, 3 months free telephone coaching

To answer any on-going questions, you will also receive email and telephone support from your trainer after you have attended the course. Whilst you are implementing what you have learned we will be there to help you if you need us for advice, guidance and coaching.

Course Timings

Start 09:00 - Finish 16:30.
Lunch at 13:00, Tea Breaks at 11:00 and 15:00.

12 trainer-led hours, additional 2-3 via post-course portal independent learning.

After the course, how can you keep the training-momentum going?

We understand that it is important to keep the momentum of the training going, in the weeks after the course. The ideas and methods that you learnt during the course need to be implemented, not just for the two weeks after the course, but for all time!

In order to make that happen, we will give you continued, on-going support after the training course has finished.

* This support comes in the form of...

  • PDF download of the training handbook
  • Newsletters containing training blogs and articles, which will provide you with ongoing training and good ideas, whenever you need them.
  • Fun questionnaires that are designed to tease out your strengths and weaknesses and then give you ideas as to how you might improve your performance.
  • Decision matrices that will allow you to make decisions and prioritise tasks into the correct order.
  • Summary diagrams and mind maps from the course.
  • Conflict scripts that give you examples of how the conflict method can be used, in real life situations.
  • Free eBook the effective leader manager.

All Open Course Dates and Locations

Please click a location below to book course places.
You can use the arrows below to change which month is shown.

Early Bird Discount - Save £100
Book 3 months in advance for Early Bird Discount. Delegate names can be added later.

Dates Course Venue / Location Total Course Cost
Wednesday 18 - 19 Julyetc. Venues Marble Arch - Edgware Road , London - Central (W2 2EA)£875 + VAT per delegateBook Now >
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Wednesday 1 - 2 Augustetc. Venues Birmingham - Maple House, Birmingham (B4 6TB)£875 + VAT per delegateBook Now >
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Monday 24 - 25 Septemberetc. Venues Birmingham - Maple House, Birmingham (B4 6TB)£875 + VAT per delegateBook Now >
Monday 1 - 2 OctoberVillage Hotel, Maidstone Kent , Maidstone Kent (ME14 3AQ)£875 + VAT per delegateBook Now >
Monday 15 - 16 Octoberetc. Venues Marble Arch - Edgware Road , London - Central (W2 2EA)£875 + VAT per delegateBook Now >
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Tuesday 23 - 24 Octoberetc. Venues Manchester, Manchester City (M1 3HU)£875 + VAT per delegateBook Now >
Wednesday 7 - 8 Novemberetc. Venues Birmingham - Maple House, Birmingham (B4 6TB)£875 + VAT per delegateBook Now >
Wednesday 14 - 15 Novemberetc. Venues Marble Arch - Edgware Road , London - Central (W2 2EA)£875 + VAT per delegateBook Now >
Monday 19 - 20 NovemberDoubleTree Leeds, Leeds City (LS1 4BR)£875 + VAT per delegateBook Now >
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Wednesday 28 - 29 NovemberVillage Hotel, Maidstone Kent , Maidstone Kent (ME14 3AQ)£875 + VAT per delegateBook Now >
Wednesday 5 - 6 DecemberHoliday Inn Manchester Media City , Manchester (M50 2EQ)£875 + VAT per delegateBook Now >
Monday 10 - 11 Decemberetc. Venues Birmingham - Maple House, Birmingham (B4 6TB)£875 + VAT per delegateBook Now >
Monday 10 - 11 Decemberetc. Venues Marble Arch - Edgware Road , London - Central (W2 2EA)£875 + VAT per delegateBook Now >

In-House Training Course Pricing and Proposal

This course is also available from just £1,950 +VAT per day as a bespoke in-house group training course in the UK and worldwide.

It has been designed to provide a similar experience to our open courses, however we can tailor the content to fit your specific needs. In-House Group training costs from just £1,950 +VAT per day for up to 20 delegates (international training price varies). Plus, hotel accommodation for trainer if necessary. (Premier Inn type: not the Hilton!)

This price includes:

  • Quality training delivered by an experienced trainer
  • Full colour course handbook
  • Personal written action plans
  • Access to additional free training material after the course
  • Three months free telephone coaching

In-House Proposal Document

Download the in-house training proposal document

Contact Us Today

Please call us on +44 (0)20 3856 3037 to discuss your requirements for the in-house training course.

If you want to know more about any other Management Training Courses, or their suitability for you or a colleague, call us on +44 (0)20 3856 3037.

Course Summary Diagram

This Leadership and Management Training course outline is available to download as an A4 poster:

Download the Course Summary document

Email your Manager

If you are reading this page with the intention of attending the course, then you may need to 'put forward a case' to a manager who makes the final decision.

So, you may find it beneficial to give your manager this document, which will give all the information needed to make the right decision.

To do this, please enter the manager's email address below and.. take me to your leader!


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Leadership and Management Training Course Quiz

All successful leader-managers share the same six qualities. Namely:

  1. Goal Focus
  2. Clear confident communication
  3. Exceptional planning skills
  4. Advanced conflict management skills
  5. High degree of self-confidence and self-control
  6. The ability to inspire others - a good team leader

Every leadership and management skill can be subsumed into these six main categories. Please answer the following six questions to discover where you are strong, and where you are not so strong.

View this page on your computer to complete the quiz!

Score yourself out of 10 for each of the following questions. With 10 representing excellence and 0 representing terrible.

1. Your goal focus ability

To what degree would you consider yourself to be a “Goal focused individual”? Meaning: Do you set long range, ambitious goals for yourself and work to achieve them? Or is your philosophy more relaxed? Do you say to yourself, “I’ll take each day as it comes and just go with the flow”?

Score higher for goal focus and lower for “going with the flow”

2. Accurate leadership communication

To what degree would you say that you are an accurate communicator? Do other people understand your exact meaning; or do you sometimes have problems expressing yourself, either verbally or in the written form? Do you feel like you have good team leadership communication skills?

Score higher for “accurate communicator”, and lower if you have “problems with verbal expression”

3. Time management and planning

To what degree are you a good time manager? Do you always plan well-ahead? Are you guided by detailed, written plans; or are you more driven by external circumstances? Do you feel that you are driving the events; or do you feel that the events are driving you?

Score higher for good planner, and lower for being distracted by external events

4. Your conflict management skills

To what degree do conflicts, character clashes and emotional upsets interfere with your productivity?

If interpersonal conflicts do interfere with productivity, then lower the score

5. Self-confidence and self-control

To what degree are you able to manage your own emotions and decide how you will feel today? Are you able to direct your own emotions; or is your emotional state more determined by how things turn-out for you today or how others talk to you?

Score higher if you can manage your own emotions and lower if you feel your emotions are determined by external factors

6. Inspirational abilities

To what degree do you believe you inspire feelings of optimism, confidence and positive motivation (i.e. a positive mental attitude) in the minds of others around you? Do you have a definite positive effect on the minds of others? Or is your effect on others more variable?

Score higher if you think you DO inspire people towards positive emotions, and score lower if you think that you do not