Leadership and Management Training Course - Two Day

About this Leadership and Management Course

Training to improve your leadership and management styles. Set and communicate a clear vision. Improve your interpersonal communication, planning, prioritisation and problem-solving skills. Effectively manage performance issues; develop more self-confidence. Endorsed by ILM and CPD.

The aim of this professional training course is to provide practical methods to people who find themselves in leadership and management roles, but who have not yet had sufficient training on how to be an effective leader manager.

Your team leader-managers were originally employed primarily for their technical skills and NOT for their innate people management skills.

As a result of this, some managers make mistakes in the way they communicate with the other members of the team, and these mistakes may develop into a problem.

Therefore, in addition to possessing technical excellence, your team leaders /managers need to develop excellence in the following leadership and management skills:

1. self-confidence, self-motivation
2. motivating and inspiring others
3. communication skills (speaking, writing, listening skills)
4. handling conflict and performance management skills
5. time management / planning and preparation
6. decision making skills
7. prioritisation and delegation skills
8. problem solving skills

This informative leadership development training, will provide you with practical solutions to common management problems. (i.e. you will learn exactly what to say, and what NOT to say) in order to get the best performance from yourself and others.

The course is full of real-life examples. You will learn practical techniques that provide a solid “frame of reference” that will improve your leadership style.

This leadership and management training course will help you to eliminate any weaknesses in your performance as a leader and replace them with a set of solid skills. There will be less chance of problems; and more chance of creating a more harmonious and productive team.

Leadership and Management Training - Two Day Course Overview

Available Dates and Locations

Next Open Course Starts in 11 days, Manchester City, places available Book Now >

Please note all our training courses include optional three months FREE telephone coaching to answer any on-going questions.

Course Timings: Start 09:00 - Finish 16:30. Lunch at 13:00, Tea Breaks at 11:00 and 15:00.
12 trainer-led hours, additional 2-3 via post-course portal independent learning

We currently offer training courses in: London, Manchester, Birmingham, Bristol, Maidstone, Scotland, Reading, Dublin, Ireland, Luton, Bedfordshire, Cambridge, Milton Keynes, Leeds, Gloucestershire

Leadership and Management Course Content

Leadership and Management Training - Day One - AM

Definition: What is leadership training?

Leadership training is about developing a set of specific attitudes, behaviours and skills which, when applied, allow you to perform on a much higher level as a leader manager.

How do you get the best from yourself and others?

To get the best performance from yourself and others, we all need to develop these six leadership abilities:

1. Set and achieve specific goals
2. Communicate with clarity, confidence and persuasiveness
3. Properly plan, prioritise and delegate your work
4. Manage difficult conversations and conflict situations
5. Motivate and inspire yourself, so that you always feel strong and confident
6. Motivate and inspire other people and create a productive work-atmosphere

Develop your leadership management style

The most important thing is to have a clear vision for the future, and a clear goal focus.

If we agree that success means, “the achievement of your goals”, then goal focus is the most important quality of the successful leader manager.

How to set goals, using the eight-part SMART goal-setting formula

Most people know the SMART target model, but most don’t use it because it is too abstract.

We need to make SMART more useable. Eight-part SMART makes goal-setting a learnable set of eight questions.

Exercise: Develop your skills by doing a real life, practical, goal setting example.

Asking the right questions:

Ask questions that relate to your goals and how you can achieve them. How to use the eight-part SMART questions as a delegation tool.

Leadership Styles: Decide how you want to be perceived

Every day, you leave impressions in the minds of others. What impression do you want to leave in their mind? How do you want others in your organisation to perceive you? What qualities do you want to be known for? Do you want to be motivating and inspiring and have a great leadership style?

Exercise: Develop your skills by doing a practical example of “Impression management”.

The proper use of humour

Humour is a double-edged sword. Humour can work both for you and against you.

How can humour work to add value to yourself and the rest of the team?
Have you seen the misuse of humour cause problems (particularly in a team leadership situation)?
What is the correct use of humour?
What is the misuse of humour?

Exercise: Develop your leadership skills by doing practical examples.

How to communicate with greater clarity

Leader-managers must NOT give any ambiguous or vague instructions. They should have a clear, rational leadership style.

Leader-managers must know how to communicate their message with clarity and accuracy. There must be no misunderstanding of the meaning of the message.

How to create definitions of all your key terms, using the C.G.4.D method.

Exercise: Develop your communication skills by doing practical examples.

Affirmative or negative language

• Affirmative language is talking about what you CAN and WILL do
• Negative language is talking about what you CANNOT or WON'T do
• Non-leaders spend too much time talking about what they won’t do
• Leaders spend most their time talking about what they will do
• Exercise: Develop your skills in transforming the conversation from the negative to the affirmative

Learn the Language of a Leader.

Positive v negative suggestions

We influence each other by the way we speak. Unfortunately, we sometimes accidently give negative suggestions in the form of negative commands. For example: DON’T PANIC! is a suggestion to PANIC.

Stop giving negative suggestions and be much more conscious of the way you word your message, suggesting only positive images to the mind. Talk about what you want, not what you don’t want.

Ensure that the last thing you say to them is WHAT YOU DO WANT.
Exercise: Develop your leadership communication skills by practical examples.

Leadership and Management Training - Day One - PM

Conflict Management Training

Because other people don't share your views, occasional conflict is inevitable.
Therefore, how you handle conflict is important.

How to handle difficult conversations

• Use reason and logic to resolve conflict; not anger, tears or upset
• How to nip conflict “in the bud”, before it escalates into something more serious
• Know when to compromise and when to “hold the line” and not compromise

Proper conflict management methods

1. Always protect their "self-concept". Never criticise their character. If you attack their character, you will make a bad situation worse. Be careful how you verbalise your message.
2. Be objective and specific, not emotional and opinionated. The difference between objective language and subjective language. When in conflict, use objective language.
3. Tell them precisely what is wrong, in non-emotional terms.
4. Suggest a way out of the conflict situation, by proposing your solution.
5. Ask them to commit to your solution or give a reason why not.
6. Distinguish between reasons and excuses for not doing something and have a different policy for each.
7. Know when to negotiate and when not to.
8. Give “positive reinforcement” for every step forward.

Real-life conflict situations

Exercise: How would you manage these five real life situations?

Tips for constructive conflict management situations

Summary of key points.

Leadership and Management Training - Day Two - AM

Time Management Training

Time management is the art of doing the most valuable things, in the most efficient order. Time managers do not do the easiest, or most pleasant things first, they do the most valuable tasks first.

What is the most valuable use of your time, right now?

Use the two principles of "deadline pressure" and "value" as key indicators.

1. Q1 Crisis: High value, late work
2. Q2 Productive: High value: preparation, prevention and planning
3. Q3 Busy: Low value busy-work
4. Q4 Fruitless: Waste of time activities, gossip

Distinguish between being "Busy" and being "Productive"

The danger is you become so busy, that you are no longer productive. Our enemy is the busy, but non-productive days.

Time wasters SOS - Self, Others, Systems

1. Self: Your own bad habits steal your time
2. Others: Other people who steal your time
3. Systems: Inefficient work systems

Time Management Exercise

What can you do to minimise the damage done by SOS?

Time management questionnaire

Questions designed to tease-out exactly how you could improve your time management skills.

Delegation

Definition: Delegation is the act of entrusting a task to another.
Delegate the right task, to the right person, in the right way.
Exercise: What are the right reasons to delegate? What are the wrong reasons to delegate?

Effective Delegation

How to delegate tasks. Use the same formula we used to set goals.
Review of goal-setting notes. 8 Part SMART.

Why people are afraid to delegate

Four reasons why people who should delegate, sometimes don’t.

Effective Prioritisation

Definition: The art of putting tasks in the right order.
Prioritise your tasks by means of a decision matrix.

Five Types of decision matrix

1. Priority decision matrix 1: Prioritise by value
2. Priority decision matrix 2: Prioritise by logical sequence
3. Yes or No decision: Should I or Should I not?
4. If yes, then which one, what kind?
5. One problem – three causes – six solutions mapping

What are the advantages of using a structured approach to decision making?

Managing Interruptions

You are continually peppered by interruptions, which you need to effectively manage.

Strive to make the maximum progress, in the minimum time, without causing offence to anyone.

Managing Interruptions by means of the 80/20 Principle

The 80/20 principle (the Pareto Principle) states that 80% of the value comes from 20% of the content. 80% of the value of the interruption will be in 20% or less of what they say. Your task is to quickly discover the 20% of their message which contains 100% of the value.

You need to work out a formula of words that works for you.

How to use the Pareto 80-20 rule in conversations

How are you going to get the maximum benefit from any interruption, in the minimum amount of time, without causing offence?

How can I improve my management of emails?

Emails can be a distraction. How to minimise the problem - we will discuss how you can get the best from emails.

Leadership and Management Training - Day Two - PM

Inspirational Leadership

Manage how you feel, then you can improve your productivity

Positive mental attitude and how it affects tangible results.

Your productivity is dependent on the quality of your actions.

The qualities of your actions are dependent on how you feel.

• If you feel demotivated and weak, you won't be very productive
• If you feel motivated and strong, you will work well and be more productive

If you can manage how you feel, then you can improve your productivity.

Mindfulness and Emotional Management

Your feelings affect your results, because your feelings affect your actions.

1. Positive mental attitude: how it works
2. Positive mental attitude techniques: controlling the content of your own mind
3. Control the content of your conversations
4. Control the content of other peoples’ conversations
5. How to use your words to raise team spirit and improve the work atmosphere

Healthy Mind and Healthy Body

Your feelings are affected by the physical state of your body and your environment.

How to manage your stress, mood and energy levels.

The Success Formula

All successful action can be described by a simple five-part formula:

1. Clear goal – purpose
2. Formulate your best plan in writing
3. Take consistent action
4. Gather and evaluate the feedback, both positive and negative
5. Make progress by continually adapting and evolving the plan

Failure Formula

All failures can be attributed to the opposite of success formula:

1. Indecision or unclear targets
2. No written plan - wing it
3. Procrastination or laziness
4. Become disheartened in the face of setbacks and disappointments
5. Stand still. Failure to adapt and change

The value of “Critical Feedback”

1. The role of negative feedback in success
2. Forms of feedback: constructive and destructive
3. How to ensure your negative feedback is constructive

How to make your team more successful

Tips on how to instil the success formula into every member of the team.

Leadership and Management Training Summary

How to implement the six major leadership skills.

1. To set and achieve goals
2. To communicate clearly
3. To manage time and prioritise work
4. To manage conflict and handle difficult people
5. To create and sustain a positive mental attitude, especially during tough times
6. To inspire others and create a positive, productive atmosphere

The Course Training Method

The training method follows this general pattern - the training is very interactive and interesting:

1. The trainer gives a clear explanation of the point in question with specific examples.
2. Then, the delegates practice by doing an exercise with each other.
3. The delegates practice by doing an exercise with the trainer.
4. All points are supported with full written notes to take away.
5. Delegates are asked to write down an associated action, for each point made.
   (At the end of the day, we have about twenty such actions, from which the delegates choose six which are the most personally meaningful).

Note: we do not believe in placing people in any situation of embarrassment by demanding that they 'perform' in front of the whole group. So you can relax: come on this course and be at ease; ready to learn new skills!

CPD (Continuing Professional Development) Endorsed Course

This course, content and delivery has been checked and endorsed by the CPD certification service. They have checked our content training style and organisational methods and venues. CPD have accredited the high quality of our courses.

• Leadership and Management Training (2 days) - 12 trainer-led hours, additional 2-3 via post-course portal independent learning
• Time Management Training (1 day) - 6 trainer-led hours, additional 2-3 via post-course portal independent learning
• Conflict Management Training (1 day) - 6 trainer-led hours, additional 2-3 via post-course portal independent learning

More information about CPD and The Continuing Professional Development Certification Service can be found here.

Express an Interest

If you feel you would like to attend but cannot yet commit to a secured booking, you can express your interest here.

Open Training Course Pricing and Availability

You are able to book this course online today.

Next Open Course Starts in 11 days, Manchester City, places available Book Now >

The open training course costs only £875 +VAT per delegate. For this price we provide:

• Two full days of quality training
• Tea, coffee and cakes
• Lunch
• Full colour course handbook
• Written action plan
• Certificate
• Training articles and newsletters
• Access to additional free training material* after the course

Plus, 3 months free telephone coaching

To answer any on-going questions, you will also receive email and telephone support from your trainer after you have attended the course. Whilst you are implementing what you have learned we will be there to help you if you need us for advice, guidance and coaching.

Course Timings

Start 09:00 - Finish 16:30.
Lunch at 13:00, Tea Breaks at 11:00 and 15:00.

12 trainer-led hours, additional 2-3 via post-course portal independent learning.

After the course, how can you keep the training-momentum going?

We understand that it is important to keep the momentum of the training going, in the weeks after the course. The ideas and methods that you learnt during the course need to be implemented, not just for the two weeks after the course, but for all time!

In order to make that happen, we will give you continued, on-going support after the training course has finished.

* This support comes in the form of...

• PDF download of the training handbook
• Newsletters containing training blogs and articles, which will provide you with ongoing training and good ideas, whenever you need them.
• Fun questionnaires that are designed to tease out your strengths and weaknesses and then give you ideas as to how you might improve your performance.
• Decision matrices that will allow you to make decisions and prioritise tasks into the correct order.
• Summary diagrams and mind maps from the course.
• Conflict scripts that give you examples of how the conflict method can be used, in real life situations.
• Free eBook the effective leader manager.

All Open Course Dates and Locations

In-House Training Course Pricing and Proposal

This course is also available from just £1,950 +VAT per day as a bespoke in-house group training course in the UK and worldwide.

It has been designed to provide a similar experience to our open courses, however we can tailor the content to fit your specific needs. In-House Group training costs from just £1,950 +VAT per day for up to 20 delegates (international training price varies). Plus, hotel accommodation for trainer if necessary. (Premier Inn type: not the Hilton!)

This price includes:

• Quality training delivered by an experienced trainer
• Full days training
• Full colour course handbook
• Preparation work
• Travel costs and time
• Written action plan to take away
• Access to our post course portal
• Access to our on-line leadership and management decision matrix templates and tools
• Plus three months FREE telephone coaching to answer any on-going questions

In-House Proposal Document

Download the in-house training proposal document

Contact Us Today

Please call us on +44 (0)20 3856 3037 to discuss your requirements for the in-house training course.

If you want to know more about any other Management Training Courses, or their suitability for you or a colleague, call us on +44 (0)20 3856 3037.

Course Summary Diagram

This Leadership and Management Training course outline is available to download as an A4 poster:

Download the Course Summary document

Email your Manager

If you are reading this page with the intention of attending the course, then you may need to 'put forward a case' to a manager who makes the final decision.

So, you may find it beneficial to give your manager this document, which will give all the information needed to make the right decision.

To do this, please enter the manager's email address below and.. take me to your leader!

Other Popular Courses

You may be interested in one of our other popular courses:

• Leadership and Management Training - Two Day Course
  At your place of work, are you in the role of a leader-manager? Your role is to get the best performance from yourself and others. In order to do that, you may need to develop some additional personal skills. This excellent two day course will give you a proven, step by step guide to success as an effective leader manager.
• Personal Development Training - Two Day Course
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• Conflict Management Training - One Day Course
  Is it true that some people in your organisation do not manage conflict very well? Instead, do they sometimes mis-manage conflict and make the situation worse? Conflict in your team is inevitable and could even be beneficial, but ONLY IF it is managed according to correct principles.
• Communication Skills Training - One Day Course
  Are you as confident in your powers of communication, as you would really like to be? Clear and confident communication will help you improve the performance of your whole team. When you return from this fabulous course, you will feel more clear, confident and persuasive.
• Time Management Training - One Day Course
  Do you have days when you're busy but not productive? Overwhelmed by the sheer volume of work? If so, then our training course in time management will give you practical techniques and tools. Learn to plan, prepare and delegate, avoid procrastination and time stealers. Become more productive and less stressed by learning effective time management.

Leadership and Management Training Course Quiz

All successful leader-managers share the same six qualities. Namely:

1. Goal Focus
2. Clear confident communication
3. Exceptional planning skills
4. Advanced conflict management skills
5. High degree of self-confidence and self-control
6. The ability to inspire others - a good team leader

Every leadership and management skill can be subsumed into these six main categories. Please answer the following six questions to discover where you are strong, and where you are not so strong.