Leadership and Management Training

Leadership and Management Training - 2 day open course ILM CPD

About the Leadership Course

The CPD Certification Service have accredited the high quality of this course and that it confirms to the continuing professional development principles - read more.

Would you like some help to improve the leadership and management skills of either yourself or others? Do you sometimes notice some managers struggling in certain aspects of their role?

It may well be beneficial to arrange a professional training course for the team leaders and managers, in your organisation.
The purpose of the training course would be to improve the personal skills of your leaders and managers so that they are better equipped to get the best performance from themselves and the rest of the team.

This highly informative and well-structured course will teach you new skills, knowledge and techniques. With these techniques you will feel more confident, self-assured and motivated.
If you attend this very informative course, then you will learn about: How to set and achieve your goals, how to communicate with greater clarity, how to organise work tasks and how to inspire the team to give you their best performance.

Do you think that you might benefit from such training?
Please, look at the course content and make up your mind today to attend this popular two day leadership and management training course.

If you are looking for a practical 'success formula' that will help you develop your personal management and leadership skills - this is the course you've been looking for!

We will show you practical methods to help you become more effective and confident.

The purpose of the leadership training is to improve performance and create a friendly and productive working atmosphere.

Brief outline of the Leadership and Management training

Leadership and Management Course Content

Leadership Training - Day One - AM

Introductions

We are all here to answer this very important question.

How do you get the best from yourself and others?

Answer: To get the best performance from yourself and others, we all need to develop these six leadership management abilities: The ability to:

1. Set and achieve specific goals
2. Communicate with clarity, confidence and persuasiveness
3. Properly plan, prioritise and delegate your work
4. Manage difficult conversations and conflict situations
5. Motivate and inspire yourself so that you always feel strong and confident
6. Motivate and inspire other people and create a productive work-atmosphere

Let us take each of these leadership management abilities in turn:

The first quality of leadership and management is to become a "Goal focused individual".

Having a “Clear Goal Focus” is the one thing that makes the biggest difference.

If we agree that Success means, “The achievement of your Goals”, then the quality of GOAL FOCUS is the most important quality of the successful leader manager.

How to set goals. Use the Eight-part SMART goal setting formula

Most people know the SMART target model, but most don’t use it because it is too abstract.
We need to make SMART more useable. Eight part SMART makes goals setting a learnable set of eight questions.

Exercise: Develop your skills by doing a real life, practical goal setting example.

Develop the art of asking the right questions:

Ask questions that relate to your goals and how you can achieve them. How to use the eight part SMART questions as a delegation tool.

Decide how you want to be perceived and then, act accordingly

Every day, you leave impressions in the minds of others. Question: What impression do you want to leave in their mind?

How do you want others in your organisation to perceive you? What qualities do you want to be known for?

Exercise: Develop your skills by doing a practical example of “Impression management”.

Notes on the proper use of humour

Humour is a double-edged sword. Humour can work for you and against you.

How can humour work to add value to yourself and the rest of the team?
How have you seen the MIS-USE of humour cause problems in a team?
What is the correct use of humour?
What do you think is the misuse of humour?

Exercise: Develop your skills by doing practical examples.

An important quality of leadership and management is to become a master communicator

How to communicate with clarity

Warning: Leader-managers must NOT give any ambiguous or vague instructions

Leader-managers must know how to communicate their message with clarity and accuracy. There must be no misunderstanding of the meaning of your message.

We will learn how to define your message, so you will always be able to explain exactly what you mean. Leadership requires accurate language.

Exercises: Develop your skills by doing practical examples.

Affirmative or Negative language

Affirmative language is talking about what you CAN do and WILL do.
Negative language is talking about what you CANNOT do or WON'T do.

Non-leaders spend too much time talking about what they don’t want and won’t do.
Leaders spend most their time talking about what they DO want and WILL do.

Practice Exercises in turning the conversation from the negative to the positive.

Exercises: Develop your skills by doing practical examples.
Speak about what you can do, not what you can not / won't do.

Positive v negative suggestions

We influence each other by the way we speak. Unfortunately, we sometimes accidently give negative suggestions in the form of negative commands.

Example: DON’T PANIC! is a suggestion to PANIC.

We will learn how to stop giving negative suggestions, and be much more conscious of the way we word your message, to suggest only positive images to the mind. Talk about what you want. Not what you don’t want.

Ensure that the last thing you say to them is WHAT YOU DO WANT.

Exercises: Develop your skills by doing practical examples.

Leadership Training - Day One - PM

Conflict Management Training

Because other people don't share your views, occasional conflict is inevitable.

How you handle conflict is an all-important question.

As a manager, you need to know how to do the following

• Use reason and logic to resolve conflict; not anger, tears or upset
• How to nip the conflict “in the bud”, before it escalates into something more dangerous
• Know when to compromise: And when to “hold the line” and NOT compromise

Proper conflict management requires that you:-

1. Always protect their "self-concept". Never criticise their character. If you attack their character, you will make a bad situation worse. Be careful how you verbalise your message. We will learn how to verbalise conflict messages
2. Be objective and specific, not emotional and opinionated. Learn the difference between objective language and subjective language. When in conflict, use objective language.
3. Tell them precisely what is wrong, in non-emotional terms
4. Suggest a way out of the conflict situation. Suggest a solution
5. Distinguish between reasons and excuses for not doing something and have a different policy for each
6. Know when to negotiate and when not to

Five common conflict situations for us to practice on

How would you manage these five real life situations?

Training by using practical examples

Role play practice

Specific tips for constructive conflict management

Leadership Training Summary

Practical exercises for the delegates to learn skills

Leadership Training - Day Two - AM

Time management is the art of doing the most valuable things in the most efficient order

Time managers do not necessarily do the easiest things first.
Time managers do the most valuable thing first.

What is the most valuable use of your time, right now?

Leadership Time Management Training

What is the most valuable use of your time, right now?
Use the two principles of "deadline pressure" and "value" as key indicators.

1. Q1 Crisis: High value, late work
2. Q2 Productive: High value, Preparation, prevention and planning
3. Q3 Busy: Low value busy-work
4. Q4 Fruitless: Waste of time activity. Gossip

Distinguish between being "Busy" and being "Productive"

Handling the three time wasters: SOS - Self, Others, Systems

1. Your own bad habits steal your time
2. Other people who steal your time
3. Poor systems

What can you do to minimise the damage done by your own bad habits, other people and poor systems?

Exercises: Develop your skills by doing practical examples.

Time tips questionnaire

Questions designed to tease-out exactly how you could improve your time management skills.
You pick four of them and add them to your list.

Delegation- Delegate the right task, to the right people, in the right way.

Delegation is when you entrust a task to another person.

Exercise:
What are the four Good reasons to delegate?
What are the three Bad reasons to delegate?

Exercises: Develop your skills by doing practical thinking.

How to delegate

How to delegate tasks. Use the same formula we used yesterday to set goals.

Review of goal setting notes. 8 Part SMART.

Why many people who should delegate - sometimes don't.

Four reasons why some people are afraid to delegate.

Exercises: Develop your skills by doing practical examples.

Prioritisation- Impose order on chaos

Manage your priorities by means of a decision matrix.
Answer the question: What is the most valuable use of my time right now?

Five different types of decision matrix for you to master

1. Priority decision matrix 1: What is the most valuable use of my time right now?
2. Priority decision matrix 2: What is the most logical sequence?
3. Yes or No decision. (Should I? Or should I not?)
4. If yes, then which one, or what kind?
5. Problem - cause – solution, mapping?

What are the advantages of using a structured approach to decision making?

Manage interruptions by means of the 80/20 principle

1. The Pareto time management principle states that 80% of the value comes from 20% of the effort.
2. 80% of the value of the interruption will be in 20% or less of what they want to say
3. Manage the interruption using the “Pareto question”.

You need to figure out a formula of words that will get 80-100% of the valuable information in only 20% of the time.

How to use Pareto 80-20 rule in conversations.

How are you going to get the maximum benefit from any interruption - in the minimum amount of time - without causing offence?

Leadership Training - Day Two - PM

Positive mental attitude training and how it affects tangible results

Your productivity is dependent on the quality of your actions.

The qualities of your actions are dependent, to a degree, on how you feel.

• If you feel motivated and strong, then you work well and are more productive
• If you feel demotivated and weak, and won't be very productive

If you can manage how you feel, then you can improve your productivity.
If you cannot manage your own feelings, then you won’t be able to improve your productivity.

Your feelings affect your results because your feelings affect your actions

1. Positive mental attitude. How it works
2. Positive mental attitude techniques
3. Manage the content of your conversations. (Do not allow your thoughts or language to become destructive)

How to manage your stress, mood and energy levels.

How to manage the stress, mood and energy levels of the team.

The EDISON success formula

All successful action can be described by a simple five-part formula:

1. Clear goal - Purpose
2. Formulate your best plan in writing
3. Take consistent action
4. Gather and evaluate the feedback. Both positive and negative
5. Make progress by continually adapting and evolving the plan

Failure formula

1. Indecision or unclear targets
2. No written plan - wing it
3. Procrastination - put it off
4. Become disheartened in the face of setbacks and disappointments
5. Stand still. Do the same thing this year as you did last year

The value of “Critical Feedback”

1. The role of failure in success
2. Forms of feedback. Constructive and destructive

Leadership Training - Final Summary

How will this management training help you to get the best from yourself and others?

Actions / Feedback / Close

Leadership Management Training Objectives Summary

In summary, our management training focuses on the six essential leadership management skills, namely:

1. To set and achieve goals
2. To communicate clearly
3. To manage time and prioritise work
4. To manage conflict and handle difficult people
5. To create and sustain a positive mental attitude, especially during tough times
6. To inspire others and create a positive, productive atmosphere

Price for open training course

• Two Full Days quality training
• Tea, coffee and cakes
• Lunch
• Full colour course notes
• Written action plan
• Certificate
• Additional training material by means of monthly updates
• Access to the Post Course Portal

Plus 3 months free telephone coaching

To answer any on-going questions, you will also receive email and telephone support from your trainer after you have attended the course. Whilst you are implementing what you have learned we will be there to help you if you need us for advice, guidance and coaching.

After the course, how can you to keep the training-momentum going?

We understand that it is important to keep the momentum of the training going, in the weeks after the course. The ideas and methods that you learnt during the course need to be implemented, not just for the two weeks after the course, but for all time!

In order to make that happen, we will give you continued, on-going support after the training course has finished. The support comes in the form of the Post Course Portal.

The Post Course Portal is a web page that contains a review of all the course material, plus the following:

• Newsletters containing training blogs and articles, which will provide you with ongoing training and good ideas, whenever you need them.
• Fun questionnaires that are designed to tease out your strengths and weaknesses and then give you ideas as to how you might improve your performance.
• Decision matrices that will allow you to make decisions and prioritise tasks into the correct order.
• Summary diagrams and mind maps from the course.
• Conflict scripts that give you examples of how the conflict method can be used, in real life situations.
• Free eBook the effective leader manager.

Price for in house training course

In House Course: from £1,850 +VAT per day (international training price varies) for up to 20 delegates (download in-house prospectus)

Please call us on +44 020 3856 3008 to discuss your requirements for the in house training course.

If you want to know more about any Management Training Course or their suitability for you or a colleague call us on +44 020 3856 3008.

Leadership and Management Training Course Quiz

All successful leader managers share the same six qualities. Namely:

1. Goal Focus
2. Clear confident communication
3. Exceptional planning skills
4. Advanced conflict management skills
5. High degree of self-confidence and self-control
6. The ability to inspire others

Every leadership and management skill can be subsumed into these six main categories. Please answer the following six questions to discover where you are strong, and where you are not so strong.

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