Leadership and Management Training Course - Two Day
- Learn new Leadership and Management techniques
- Get the best performance from yourself and others
- Communicate your goals with greater clarity and confidence
- Properly plan, prioritise, and delegate tasks: Effective time management skills
- Handle difficult people and manage conflict situations
- Improve your motivation, self-confidence and self-control
- Create and sustain a Positive Work Atmosphere in the rest of the team
- Read Full Training Course Overview
About this Leadership and Management Course
Training to develop your leadership styles and management skills: Set and achieve your goals: Develop effective communication skills, proper delegation; improve team productivity; create more motivation and develop an Inspirational leadership technique. ILM CPD endorsed.
The aim of this professional training course is to provide practical methods to people who find themselves in leadership and management roles, but who have not yet had sufficient training on how to be an effective leader manager.
Most managers evolve into leadership roles: they were originally employed on the basis of their technical knowledge and experience, and NOT for their innate leadership skills.
As a result of this lack of management training, some team leaders make mistakes in the way they relate to others, and these mistakes may create problems within the team.
In addition to technical excellence, your team leaders need to perform as inspirational leader-mangers; which means they need to have additional leadership management skills, such as:
- self-confidence, self-motivation
- motivating and inspiring others
- communication skills (speaking, writing, listening skills)
- handling conflict and performance management skills
- time management / planning and preparation
- decision making skills
- prioritisation and delegation skills
- problem solving skills
This leadership development programme is designed to provide you with practical solutions to your day to day problems, (i.e. you will learn exactly what to say, and what NOT so say) in order to get the best performance from yourself and others.
This course is packed with real-life examples. You will learn practical techniques that will give you a “frame of reference” to improve your personal leadership style.
This leadership and management training course will help you to eliminate any weaknesses in your performance as a leader and replace them with a set of solid skills. There will be less chance of problems; and more chance of creating a more harmonious and productive team.
The course was really interesting and very useful. It has helped to reinforce things that I am already doing well, but has offered lots of solutions, strategies and ideas for areas I really need to improve. The materials provided are very good and I will use to refer back to on my return to work. The trainer was excellent. She had a lot to cover and did this in an understandable way. She knows her stuff and was confident and engaging. Thanks so much.
Leadership and Management Training - Two Day Course Overview
Day One - Morning
- How can I get the best from myself and others?
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Develop the six major-keys of leadership and management
- Set specific and realistic goals
- Effectively communicate your message
- Plan ahead; manage people and time
- Manage conflict and poor performance issues
- Emotional management; Self-motivation, self-confidence
- Inspire a positive mental attitude in the team
- How to set and achieve goals
- The accurate use of language: Be clear, persuasive and friendly
- Clarify your most important words and phrases
- Distinguish between “critical-thinking” and “cynicism”
- When to ask “Why?” and when not to
- Give positively worded instructions
Day One - Afternoon
- How can I handle difficult people and poor performance?
- Don’t emotionalise the conflict: Instead, Rationalise it
- Distinguish between their character and their behaviour
- Comment only on their behaviour; not their character
- Use objective fact-based language
- Prepare your message in advance
- Distinguish Reasons from Excuses
- When to compromise and when not to
- Always finish on a positive note
- Personal development action plan
Day Two - Morning
- Time management training: How can I be more productive?
- You must learn to prioritise
- Prioritise tasks according to their "Value" and “Deadline pressure"
- Distinguish between “Busy work” and “Productive work”
- How to negotiate team-priorities
- How can I delegate more effectively?
- Set clear objectives and track the progress
- Delegate the right tasks, to the right person
- How to make quick and accurate decision
- How can I handle interruptions and distractions?
- The 80/20 principle and its application to interruptions
- Email management using the 80/20 principle
- Summary: How can I better manage my time?
Day Two - Afternoon
- How can I develop a positive mental attitude?
- How your mental attitude affects results
- Everything you say emotionally affects other people
- Conversation control: Use words in constructive ways
- How can I inspire and motivate myself and others?
- Purposefully inspire more optimism: Do it on purpose
- Purposefully eliminate fear and replace it with confidence
- Apply the Continuous improvement cycle
- How can we solve our problems?
- Transform “problems” into “learning experiences”
- Ask and answer the eight “success formula” questions
- Make rapid progress by applying the principles
- Action plan, final summary, close
Available Dates and Locations
Next Open Course Starts in 5 days, London - Central, places available
Please note all our training courses include optional three months FREE telephone coaching to answer any on-going questions.
Course Timings: Start 09:00 - Finish 16:30. Lunch at 13:00, Tea Breaks at 11:00 and 15:00.
12 trainer-led hours, additional 2-3 via post-course portal independent learning
We currently offer training courses in: London, Manchester, Birmingham, Bristol, Maidstone, Scotland, Reading, Dublin, Ireland, Luton, Bedfordshire, Cambridge, Milton Keynes, Leeds, Gloucestershire
Course content was interesting and valuable. Can be used right away to improve everyday work and will be very valuable on long term success. The trainer's presentation was clear, effective and keep the attention high.
Leadership and Management Course Content
Leadership and Management Training - Day One - AM
Definition: What is leadership training?
Leadership training is about developing a set of specific attitudes, behaviours and skills which, when applied, allow you to perform on a much higher level as a leader manager.
How do you get the best from yourself and others?
To get the best performance from yourself and others, we all need to develop these six leadership abilities:
- Set and achieve specific goals
- Communicate with clarity, confidence and persuasiveness
- Properly plan, prioritise and delegate your work
- Manage difficult conversations and conflict situations
- Motivate and inspire yourself, so that you always feel strong and confident
- Motivate and inspire other people and create a productive work-atmosphere
Develop your leadership management style
The most important thing is to have a clear vision for the future, and a clear goal focus.
If we agree that success means, “the achievement of your goals”, then goal focus is the most important quality of the successful leader manager.
How to set goals, using the eight-part SMART goal-setting formula
Most people know the SMART target model, but most don’t use it because it is too abstract.
We need to make SMART more useable. Eight-part SMART makes goal-setting a learnable set of eight questions.
Exercise: Develop your skills by doing a real life, practical, goal setting example.
Asking the right questions:
Ask questions that relate to your goals and how you can achieve them. How to use the eight-part SMART questions as a delegation tool.
Leadership Styles: Decide how you want to be perceived
Every day, you leave impressions in the minds of others. What impression do you want to leave in their mind? How do you want others in your organisation to perceive you? What qualities do you want to be known for? Do you want to be motivating and inspiring and have a great leadership style?
Exercise: Develop your skills by doing a practical example of “Impression management”.
The proper use of humour
Humour is a double-edged sword. Humour can work both for you and against you.
How can humour work to add value to yourself and the rest of the team?
Have you seen the misuse of humour cause problems (particularly in a team leadership situation)?
What is the correct use of humour?
What is the misuse of humour?
Exercise: Develop your leadership skills by doing practical examples.
How to communicate with greater clarity
Leader-managers must NOT give any ambiguous or vague instructions. They should have a clear, rational leadership style.
Leader-managers must know how to communicate their message with clarity and accuracy. There must be no misunderstanding of the meaning of the message.
How to create definitions of all your key terms, using the C.G.4.D method.
Exercise: Develop your communication skills by doing practical examples.
Affirmative or negative language
- Affirmative language is talking about what you CAN and WILL do
- Negative language is talking about what you CANNOT or WON'T do
- Non-leaders spend too much time talking about what they won’t do
- Leaders spend most their time talking about what they will do
- Exercise: Develop your skills in transforming the conversation from the negative to the affirmative
Learn the Language of a Leader.
Positive v negative suggestions
We influence each other by the way we speak. Unfortunately, we sometimes accidently give negative suggestions in the form of negative commands. For example: DON’T PANIC! is a suggestion to PANIC.
Stop giving negative suggestions and be much more conscious of the way you word your message, suggesting only positive images to the mind. Talk about what you want, not what you don’t want.
Ensure that the last thing you say to them is WHAT YOU DO WANT.
Exercise: Develop your leadership communication skills by practical examples.
Leadership and Management Training - Day One - PM
Conflict Management Training
Because other people don't share your views, occasional conflict is inevitable.
Therefore, how you handle conflict is important.
How to handle difficult conversations
- Use reason and logic to resolve conflict; not anger, tears or upset
- How to nip conflict “in the bud”, before it escalates into something more serious
- Know when to compromise and when to “hold the line” and not compromise
Proper conflict management methods
- Always protect their "self-concept". Never criticise their character. If you attack their character, you will make a bad situation worse. Be careful how you verbalise your message.
- Be objective and specific, not emotional and opinionated. The difference between objective language and subjective language. When in conflict, use objective language.
- Tell them precisely what is wrong, in non-emotional terms.
- Suggest a way out of the conflict situation, by proposing your solution.
- Ask them to commit to your solution or give a reason why not.
- Distinguish between reasons and excuses for not doing something and have a different policy for each.
- Know when to negotiate and when not to.
- Give “positive reinforcement” for every step forward.
Real-life conflict situations
Exercise: How would you manage these five real life situations?
Tips for constructive conflict management situations
Summary of key points.
The course content was excellent. Having already done a NLP course before, I liked how some of those elements were tied in with some more practical and day to day ideas. The trainer's presentation was very clear, helped me understand all the elements well.
Leadership and Management Training - Day Two - AM
Time Management Training
Time management is the art of doing the most valuable things, in the most efficient order. Time managers do not do the easiest, or most pleasant things first, they do the most valuable tasks first.
What is the most valuable use of your time, right now?
Use the two principles of "deadline pressure" and "value" as key indicators.
- Q1 Crisis: High value, late work
- Q2 Productive: High value: preparation, prevention and planning
- Q3 Busy: Low value busy-work
- Q4 Fruitless: Waste of time activities, gossip
Distinguish between being "Busy" and being "Productive"
The danger is you become so busy, that you are no longer productive. Our enemy is the busy, but non-productive days.
Time wasters SOS - Self, Others, Systems
- Self: Your own bad habits steal your time
- Others: Other people who steal your time
- Systems: Inefficient work systems
Time Management Exercise
What can you do to minimise the damage done by SOS?
Time management questionnaire
Questions designed to tease-out exactly how you could improve your time management skills.
Delegation
Definition: Delegation is the act of entrusting a task to another.
Delegate the right task, to the right person, in the right way.
Exercise: What are the right reasons to delegate? What are the wrong reasons to delegate?
Effective Delegation
How to delegate tasks. Use the same formula we used to set goals.
Review of goal-setting notes. 8 Part SMART.
Why people are afraid to delegate
Four reasons why people who should delegate, sometimes don’t.
Effective Prioritisation
Definition: The art of putting tasks in the right order.
Prioritise your tasks by means of a decision matrix.
Five Types of decision matrix
- Priority decision matrix 1: Prioritise by value
- Priority decision matrix 2: Prioritise by logical sequence
- Yes or No decision: Should I or Should I not?
- If yes, then which one, what kind?
- One problem – three causes – six solutions mapping
What are the advantages of using a structured approach to decision making?
Managing Interruptions
You are continually peppered by interruptions, which you need to effectively manage.
Strive to make the maximum progress, in the minimum time, without causing offence to anyone.
Managing Interruptions by means of the 80/20 Principle
The 80/20 principle (the Pareto Principle) states that 80% of the value comes from 20% of the content. 80% of the value of the interruption will be in 20% or less of what they say. Your task is to quickly discover the 20% of their message which contains 100% of the value.
You need to work out a formula of words that works for you.
How to use the Pareto 80-20 rule in conversations
How are you going to get the maximum benefit from any interruption, in the minimum amount of time, without causing offence?
How can I improve my management of emails?
Emails can be a distraction. How to minimise the problem - we will discuss how you can get the best from emails.
Leadership and Management Training - Day Two - PM
Inspirational Leadership
Manage how you feel, then you can improve your productivity
Positive mental attitude and how it affects tangible results.
Your productivity is dependent on the quality of your actions.
The qualities of your actions are dependent on how you feel.
- If you feel demotivated and weak, you won't be very productive
- If you feel motivated and strong, you will work well and be more productive
If you can manage how you feel, then you can improve your productivity.
Mindfulness and Emotional Management
Your feelings affect your results, because your feelings affect your actions.
- Positive mental attitude: how it works
- Positive mental attitude techniques: controlling the content of your own mind
- Control the content of your conversations
- Control the content of other peoples’ conversations
- How to use your words to raise team spirit and improve the work atmosphere
Healthy Mind and Healthy Body
Your feelings are affected by the physical state of your body and your environment.
How to manage your stress, mood and energy levels.
The Success Formula
All successful action can be described by a simple five-part formula:
- Clear goal – purpose
- Formulate your best plan in writing
- Take consistent action
- Gather and evaluate the feedback, both positive and negative
- Make progress by continually adapting and evolving the plan
Failure Formula
All failures can be attributed to the opposite of success formula:
- Indecision or unclear targets
- No written plan - wing it
- Procrastination or laziness
- Become disheartened in the face of setbacks and disappointments
- Stand still. Failure to adapt and change
The value of “Critical Feedback”
- The role of negative feedback in success
- Forms of feedback: constructive and destructive
- How to ensure your negative feedback is constructive
How to make your team more successful
Tips on how to instil the success formula into every member of the team.
Leadership and Management Training Summary
How to implement the six major leadership skills.
- To set and achieve goals
- To communicate clearly
- To manage time and prioritise work
- To manage conflict and handle difficult people
- To create and sustain a positive mental attitude, especially during tough times
- To inspire others and create a positive, productive atmosphere
The course content was very relevant and well structured. Flowed extremely well from one topic to the next so that you were left with a coherent series of techniques to apply in both the workplace and wider life. The trainer's presentation was very engaging, well informed and inspiring. A friendly and approachable presenter, who was positive about areas people wanted to develop and focus on and did not make them feel uncomfortable for admitting these weaknesses.
The Course Training Method
The training method follows this general pattern - the training is very interactive and interesting:
- The trainer gives a clear explanation of the point in question with specific examples.
- Then, the delegates practice by doing an exercise with each other.
- The delegates practice by doing an exercise with the trainer.
- All points are supported with full written notes to take away.
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Delegates are asked to write down an associated action, for each point made.
(At the end of the day, we have about twenty such actions, from which the delegates choose six which are the most personally meaningful).
Note: we do not believe in placing people in any situation of embarrassment by demanding that they 'perform' in front of the whole group. So you can relax: come on this course and be at ease; ready to learn new skills!
CPD (Continuing Professional Development) Endorsed Course
This course, content and delivery has been checked and endorsed by the CPD certification service. They have checked our content training style and organisational methods and venues. CPD have accredited the high quality of our courses.
- Leadership and Management Training (2 days) - 12 trainer-led hours, additional 2-3 via post-course portal independent learning
- Time Management Training (1 day) - 6 trainer-led hours, additional 2-3 via post-course portal independent learning
- Conflict Management Training (1 day) - 6 trainer-led hours, additional 2-3 via post-course portal independent learning
More information about CPD and The Continuing Professional Development Certification Service can be found here.
Express an Interest
If you feel you would like to attend but cannot yet commit to a secured booking, you can express your interest here.
Open Training Course Pricing and Availability
You are able to book this course online today.
Next Open Course Starts in 5 days, London - Central, places available
The open training course costs only £875 +VAT per delegate. For this price we provide:
- Two full days of quality training
- Tea, coffee and cakes
- Lunch
- Full colour course handbook
- Written action plan
- Certificate
- Training articles and newsletters
- Access to additional free training material* after the course
Plus, 3 months free telephone coaching
To answer any on-going questions, you will also receive email and telephone support from your trainer after you have attended the course. Whilst you are implementing what you have learned we will be there to help you if you need us for advice, guidance and coaching.
Course Timings
Start 09:00 - Finish 16:30.
Lunch at 13:00, Tea Breaks at 11:00 and 15:00.
12 trainer-led hours, additional 2-3 via post-course portal independent learning.
After the course, how can you keep the training-momentum going?
We understand that it is important to keep the momentum of the training going, in the weeks after the course. The ideas and methods that you learnt during the course need to be implemented, not just for the two weeks after the course, but for all time!
In order to make that happen, we will give you continued, on-going support after the training course has finished.
* This support comes in the form of...
- PDF download of the training handbook
- Newsletters containing training blogs and articles, which will provide you with ongoing training and good ideas, whenever you need them.
- Fun questionnaires that are designed to tease out your strengths and weaknesses and then give you ideas as to how you might improve your performance.
- Decision matrices that will allow you to make decisions and prioritise tasks into the correct order.
- Summary diagrams and mind maps from the course.
- Conflict scripts that give you examples of how the conflict method can be used, in real life situations.
- Free eBook the effective leader manager.
All Open Course Dates and Locations
| Date | Area | Location | Cost | Availability |
|---|---|---|---|---|
March | ||||
| 20 - 21 March 2019 | Birmingham | Birmingham etc. venues, Birmingham (B4 6TB) | £875 +VAT | |
| 25 - 26 March 2019 | London - Central | London etc. venues, London - Central (W2 2EA) | £875 +VAT | |
April | ||||
| 29 - 30 April 2019 | Manchester City | Manchester etc. venues, Manchester City (M1 3HU) | £875 +VAT | |
| 29 - 30 April 2019 | London - Central | London etc. venues, London - Central (W2 2EA) | £875 +VAT | |
May | ||||
| 1 - 2 May 2019 | Reading | Reading Crowne Plaza, Reading (RG1 8BD) | £875 +VAT | |
| 15 - 16 May 2019 | Leeds City | Leeds Double Tree, Leeds City (LS1 4BR) | £875 +VAT | |
| 15 - 16 May 2019 | Birmingham | Birmingham etc. venues, Birmingham (B4 6TB) | £875 +VAT | |
| 22 - 23 May 2019 | London - Central | London etc. venues, London - Central (W2 2EA) | £875 +VAT | |
June | ||||
| 10 - 11 June 2019 | Luton | Luton Hilton Garden Inn, Luton (LU2 8DL) | £875 +VAT | |
| 10 - 11 June 2019 | Manchester City | Manchester etc. venues, Manchester City (M1 3HU) | £875 +VAT | |
| 17 - 18 June 2019 | Dublin, Ireland | Hotel Riu Plaza The Gresham, Dublin, Ireland (D01 C3W7) | £875 (0% VAT) | |
| 17 - 18 June 2019 | London - Central | London etc. venues, London - Central (W2 2EA) | £875 +VAT | |
| 26 - 27 June 2019 | Birmingham | Birmingham etc. venues, Birmingham (B4 6TB) | £775 +VAT | |
July | ||||
| 15 - 16 July 2019 | Reading | Reading Crowne Plaza, Reading (RG1 8BD) | £775 +VAT | |
| 17 - 18 July 2019 | Manchester City | Manchester etc. venues, Manchester City (M1 3HU) | £775 +VAT | |
| 17 - 18 July 2019 | London - Central | London etc. venues, London - Central (W2 2EA) | £775 +VAT | |
August | ||||
| 7 - 8 August 2019 | Birmingham | Birmingham etc. venues, Birmingham (B4 6TB) | £775 +VAT | |
| 19 - 20 August 2019 | London - Central | London etc. venues, London - Central (W2 2EA) | £775 +VAT | |
September | ||||
| 11 - 12 September 2019 | Manchester City | Manchester etc. venues, Manchester City (M1 3HU) | £775 +VAT | |
| 16 - 17 September 2019 | Birmingham | Birmingham etc. venues, Birmingham (B4 6TB) | £775 +VAT | |
| 18 - 19 September 2019 | London - Central | London etc. venues, London - Central (W2 2EA) | £775 +VAT | |
| 23 - 24 September 2019 | Dublin, Ireland | Hotel Riu Plaza The Gresham, Dublin, Ireland (D01 C3W7) | £775 (0% VAT) | |
| 25 - 26 September 2019 | Leeds City | Leeds Double Tree, Leeds City (LS1 4BR) | £775 +VAT | |
October | ||||
| 7 - 8 October 2019 | Luton | Luton Hilton Garden Inn, Luton (LU2 8DL) | £775 +VAT | |
| 14 - 15 October 2019 | London - Central | London etc. venues, London - Central (W2 2EA) | £775 +VAT | |
| 21 - 22 October 2019 | Reading | Reading Crowne Plaza, Reading (RG1 8BD) | £775 +VAT | |
| 23 - 24 October 2019 | Manchester City | Manchester etc. venues, Manchester City (M1 3HU) | £775 +VAT | |
November | ||||
| 6 - 7 November 2019 | Birmingham | Birmingham etc. venues, Birmingham (B4 6TB) | £775 +VAT | |
| 13 - 14 November 2019 | London - Central | London etc. venues, London - Central (W2 2EA) | £775 +VAT | |
| 18 - 19 November 2019 | Dublin, Ireland | Hotel Riu Plaza The Gresham, Dublin, Ireland (D01 C3W7) | £775 (0% VAT) | |
| 18 - 19 November 2019 | Leeds City | Leeds Double Tree, Leeds City (LS1 4BR) | £775 +VAT | |
| 27 - 28 November 2019 | Manchester City | Manchester etc. venues, Manchester City (M1 3HU) | £775 +VAT | |
| 27 - 28 November 2019 | Luton | Luton Hilton Garden Inn, Luton (LU2 8DL) | £775 +VAT | |
This course will be delivered by a trainer from the Corporate Coach Group, at the venues listed above. Select a location above to start booking.
In-House Training Course Pricing and Proposal
This course is also available from just £1,950 +VAT per day as a bespoke in-house group training course in the UK and worldwide.
It has been designed to provide a similar experience to our open courses, however we can tailor the content to fit your specific needs. In-House Group training costs from just £1,950 +VAT per day for up to 20 delegates (international training price varies). Plus, hotel accommodation for trainer if necessary. (Premier Inn type: not the Hilton!)
This price includes:
- Quality training delivered by an experienced trainer
- Full days training
- Full colour course handbook
- Preparation work
- Travel costs and time
- Written action plan to take away
- Access to our post course portal
- Access to our on-line leadership and management decision matrix templates and tools
- Plus three months FREE telephone coaching to answer any on-going questions
In-House Proposal Document
Download the in-house training proposal document
Contact Us Today
Please call us on +44 (0)20 3856 3037 to discuss your requirements for the in-house training course.
If you want to know more about any other Management Training Courses, or their suitability for you or a colleague, call us on +44 (0)20 3856 3037.
Course Summary Diagram
This Leadership and Management Training course outline is available to download as an A4 poster:
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Leadership and Management Training Course Quiz
All successful leader-managers share the same six qualities. Namely:
- Goal Focus
- Clear confident communication
- Exceptional planning skills
- Advanced conflict management skills
- High degree of self-confidence and self-control
- The ability to inspire others - a good team leader
Every leadership and management skill can be subsumed into these six main categories. Please answer the following six questions to discover where you are strong, and where you are not so strong.
Your Leadership and Management Training Course Quiz Profile
Here is your Leadership and Management Training Course Quiz profile.
Your strongest ability:
Your lowest ability:
To develop your own skills, see dates currently available for your to attend this course.
Room for improvement: 100%
Enjoyed this questionnaire?
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