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Communication Skills Training

Online Communication Skills Training - 1 Day Live Webinar

This is the live, online, interactive version of our popular Communication Skills training course.

Everyone benefits from improving their communication skills. We all need to create the right impression, by effective speaking, writing, body language and voice tones. On this course, you will learn the specific characteristics of communication, that are common to all successful people.

After attending this online ILM accredited course, you will know how to communicate with more clarity, confidence, authority, likeability and persuasiveness.

The next Live Instructor-led Webinar, is starting in: Register Now
Also available as face-to-face training: Open Course or In - House

Live Online Interactive Learning via Webinars

Join our Live Online Communication Skills Training Webinars via Zoom or Teams.

Live Online Dates are currently available with 35% off.
1 full day training (9am - 4.30pm) - only £227.50+VAT per delegate (normal price: £350+VAT)

If you're booking online, use code WEB35 at stage three.

Please contact us if you have any questions.

Live Online Communication Skills Training Webinar

Communication - Clear, Convincing, Positive

To succeed, we all need to gain the willing cooperation of others. To do that, we need to communicate effectively. Therefore, anyone who improves their communication skills will also improve their chances of success.

You need to clearly communicate your thoughts, ideas, facts and feelings, in such a way that others will clearly understand you, agree, and act in accordance with your message.

This one-day training webinar will show you how to communicate with more clarity, reason, logic and positive emotion. The practical information and skills you will learn on this online training webinar, will leave you empowered so you will feel more confident in communicating with others.

The next live online training session starts in: Register Now

Customer Reviews

4.9/5 Our Communication Skills Course is rated based on 461 reviews. More Customer Reviews >
I was very impressed with how the technology worked. The ability to see Chris whilst he was presenting and the interactive drawings were really engaging, particularly compared to the share-screen PowerPoint presentations just with someone talking over them that I have experienced in the past.
The course content was excellent, thorough, informative, inspirational, enjoyable, practical and achievable. Personally I found the positive thinking elements less relevant, but I can see that it's helpful to recognise that can be an issue for o... [Read More]

Course Overview - Online Communication Skills Training

This course is via either Zoom or Microsoft Teams. The session starts at 9am, with breaks at 11am, 1pm and 3pm. We finish at 4.30pm.

This online communication skills course has four main themes: Impression management, clarity, reason and positive emotion.

We begin the course by asking you what you want to gain from the day and any specific questions you want answered. We set our training goals and will ensure we hit our targets.

Then we focus on impression management. Impression management means that people form impressions of you, based upon everything you say and everything you do. We demonstrate why impression management should be taken seriously, and how improving what you say and do, will stimulate a positive emotional response in the minds of other people.

Then we shift our focus onto clarity of verbal expression. Above all you should be able to make yourself clearly understood. If you cannot make yourself understood, then you lose credibility. We show you how to choose the words to express yourself clearly; and how to ask the right questions to help others to express their exact meaning.

Then we explore the concept of reason. You must be able to provide a good reason for everything you say and do. If you cannot explain why you do, what you do, then you will seem irrational.

Then we discuss emotions. There are three types of emotional response that you can trigger in others: a positive reaction, a negative reaction, and no reaction. Obviously, we only want to generate positive reactions in the minds of others, and we will show you how to do that.

This one-day online Communication Skills course will benefit you greatly in your ability to get things done and how others to react to you.

Learning Outcomes:

  • Improve your communication skills: Become more clear, convincing and persuasive
  • Gain more confidence; present your message with assurance
  • How to specify the exact meaning, so there is no misunderstanding
  • The proper (and improper) use of humour and office banter
  • Handle conflict situations and difficult conversations with the right amount of assertiveness
  • Effective use of body-language gestures and voice tones
  • The proper use of praise, appreciation and thanks: Always leave on a positive note

Details and Pricing - Live Online Communication Skills Training Webinar

The Communication Skills open training course costs only £350 +VAT per delegate.
For this price we provide:

  • A full day of quality training via Zoom or Microsoft Teams
  • 6 additional 2-3 via post-course online independent learning
  • Interactive, digital full-colour course handbook, with written action plan
  • Training certificate
  • Access to additional free training material after the course
  • 3 months free telephone coaching: Whilst you are implementing what you have learned, if you need to, you can contact us for support and guidance

Register Now

Ready to join? You can register to attend this course online today.

If you want to know more about this course, or any other Management Training Courses, or their suitability for you or a colleague, call us on +44 (0)20 3856 3037 or make an enquiry online.

Register for an Online Training Session

We offer online training webinars via Zoom and Microsoft Teams, please choose one of the sessions below to start your registration process:

Live Online Dates are currently available with 35% off.
1 full day training (9am - 4.30pm) - only £227.50+VAT per delegate
(normal price: £350+VAT)

Online bookings, use code WEB35 at stage three.

Date Platform Cost Availability


26 August 2020Online via Teams£350 +VAT£350 +VAT


9 September 2020Online via Zoom£350 +VAT£350 +VAT

Online Communication Skills Training FAQs

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