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Communication Skills Training

Online Communication Skills Training - 1 Day Live Webinar

This is the live, online, interactive version of our popular Communication Skills training course.

Everyone benefits from improving their communication skills. We all need to create the right impression, by effective speaking, writing, body language and voice tones. On this course, you will learn the specific characteristics of communication, that are common to all successful people.

After attending this online ILM accredited course, you will know how to communicate with more clarity, confidence, authority, likeability and persuasiveness.

The next Live Instructor-led Webinar, is starting in: Register Now
Also available as face-to-face training: Open Course or In - House

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Communication Skills Training Availability, Pricing and Course Dates

If you have any questions, please phone us (020 3856 3037) or send us a message.

Live Online Virtual Training

£350+VAT per delegate
  • Live Online Communication Skills Virtual Training delivered via Zoom or Microsoft Teams
  • Easy to join - all you need is a laptop or tablet with a Webcam
  • Learn the same skills as a face-to-face session, but from the comfort of your own home (or office!)

Open Course (Face-to-Face)

£475+VAT per delegate
(Early Bird Offers Available)
  • Delivered at venues around the UK
  • Open Course Timings are: 9am - 4.30pm
  • If you arrive earlier than 9am, there is coffee / tea waiting for you.

Bespoke Training (In-House or Live Online)

£2,150+VAT per training day
(International Price Varies)

In-House training has been designed to provide a similar experience to our open courses, however we can tailor the content to fit your specific needs.

Plus, travel and hotel accommodation for trainer if needed (Premier Inn type: not the Hilton!)

We are able to train in your timezone.

All our training includes:

  • A full day of quality training, delivered by an experienced trainer
  • Total of 6 CPD training hours (9am - 4.30pm), plus an additional 2-3 via post-course online independent learning.
  • Full digital interactive course notes
  • Training certificate
  • Access to additional free training material after the course via our post-course portal
  • 3 months free telephone coaching: Whilst you are implementing what you have learned, if you need to, you can contact us for support and guidance

Live Online Communication Skills Virtual Training

To succeed, we all need to gain the willing cooperation of others. To do that, we need to communicate effectively. Therefore, anyone who improves their communication skills will also improve their chances of success.

You need to clearly communicate your thoughts, ideas, facts and feelings, in such a way that others will clearly understand you, agree, and act in accordance with your message.

This one-day training webinar will show you how to communicate with more clarity, reason, logic and positive emotion. The practical information and skills you will learn on this online training webinar, will leave you empowered so you will feel more confident in communicating with others.

The next live online training session starts in: Register Now

Contact Us Today

If you want to know more about this course, or any other Management Training Courses, or their suitability for you or a colleague, call us on 020 3856 3037 or make an enquiry online.

Customer Reviews

4.9/5 Our Communication Skills Course is rated based on 555 reviews. More Customer Reviews >
Even though the course was online, it was still really interactive. I now have some great tools to work with. Chris was terrific - engaging and discussing key points while also using the interactive whiteboard to illustrate key points. There was a good balance of slides, interactive whiteboard and discussion. I would recommend this course.
This was an extremely welcome and focussed course, covering rational behaviour in the workplace. Extremely useful tools for managing conflict and improving communication. The trainer was engaging and authoritative. The presentation was well pace... [Read More]

Online Communication Skills Training Course Overview

This course is via either Zoom or Microsoft Teams. The session starts at 9am, with breaks at 11am, 1pm and 3pm. We finish at 4.30pm.

This online communication skills course has four main themes: Impression management, clarity, reason and positive emotion.

We begin the course by asking you what you want to gain from the day and any specific questions you want answered. We set our training goals and will ensure we hit our targets.

Then we focus on impression management. Impression management means that people form impressions of you, based upon everything you say and everything you do. We demonstrate why impression management should be taken seriously, and how improving what you say and do, will stimulate a positive emotional response in the minds of other people.

Then we shift our focus onto clarity of verbal expression. Above all you should be able to make yourself clearly understood. If you cannot make yourself understood, then you lose credibility. We show you how to choose the words to express yourself clearly; and how to ask the right questions to help others to express their exact meaning.

Then we explore the concept of reason. You must be able to provide a good reason for everything you say and do. If you cannot explain why you do, what you do, then you will seem irrational.

Then we discuss emotions. There are three types of emotional response that you can trigger in others: a positive reaction, a negative reaction, and no reaction. Obviously, we only want to generate positive reactions in the minds of others, and we will show you how to do that.

This one-day online Communication Skills course will benefit you greatly in your ability to get things done and how others to react to you.

Learning Outcomes:

  • Improve your communication skills: Become more clear, convincing and persuasive
  • Gain more confidence; present your message with assurance
  • How to specify the exact meaning, so there is no misunderstanding
  • The proper (and improper) use of humour and office banter
  • Handle conflict situations and difficult conversations with the right amount of assertiveness
  • Effective use of body-language gestures and voice tones
  • The proper use of praise, appreciation and thanks: Always leave on a positive note

Register for an Online Training Session

We offer online training webinars via Zoom and Microsoft Teams, please choose one of the sessions below to start your registration process:

1 full day training (9am - 4.30pm - UK time - Convert) - only £350+VAT per delegate

Date Platform Cost Availability


8 July 2024Online via Teams£350 +VAT£350 +VAT


6 August 2024Online via Teams£350 +VAT£350 +VAT


9 September 2024Online via Teams£350 +VAT£350 +VAT


8 October 2024Online via Teams£310 +VAT£310 +VAT


4 November 2024Online via Teams£310 +VAT£310 +VAT


12 December 2024Online via Teams£310 +VAT£310 +VAT

January 2025

28 January 2025Online via Teams£310 +VAT£310 +VAT

February 2025

24 February 2025Online via Teams£310 +VAT£310 +VAT

March 2025

26 March 2025Online via Teams£310 +VAT£310 +VAT

April 2025

28 April 2025Online via Teams£310 +VAT£310 +VAT

Online Communication Skills Training FAQs

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