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Communication Skills Training

Communication Skills Training Course - 1 Day

How would you rate your communication style? Are you as clear, confident and persuasive as you would like to be, or do you sometimes have trouble clearly expressing your ideas, thoughts and feelings?

This course is for anyone who wants to improve their communication skills. You will learn how to create the right impression by improving all elements of effective communication; effective speaking, writing, body language, voice tones, listening and questioning skills. After attending this course, you will know how to eliminate many common errors and you will communicate with more clarity, confidence, authority, likeability and persuasiveness.

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Communication Skills Training Availability, Pricing and Course Dates

If you have any questions, please phone us (020 3856 3037) or send us a message.

Live Online Virtual Training

£350+VAT per delegate
  • Live Online Communication Skills Virtual Training delivered via Zoom or Microsoft Teams
  • Easy to join - all you need is a laptop or tablet with a Webcam
  • Learn the same skills as a face-to-face session, but from the comfort of your own home (or office!)

Open Course (Face-to-Face)

£475+VAT per delegate
(Early Bird Offers Available)
  • Delivered at venues around the UK
  • Open Course Timings are: 9am - 4.30pm
  • If you arrive earlier than 9am, there is coffee / tea waiting for you.

Bespoke Training (In-House or Live Online)

£2,150+VAT per training day
(International Price Varies)

In-House training has been designed to provide a similar experience to our open courses, however we can tailor the content to fit your specific needs.

Plus, travel and hotel accommodation for trainer if needed (Premier Inn type: not the Hilton!)

We are able to train in your timezone.

All our training includes:

  • A full day of quality training, delivered by an experienced trainer
  • Total of 6 CPD training hours (9am - 4.30pm), plus an additional 2-3 via post-course online independent learning.
  • Full digital interactive course notes
  • Training certificate
  • Access to additional free training material after the course via our post-course portal
  • 3 months free telephone coaching: Whilst you are implementing what you have learned, if you need to, you can contact us for support and guidance

Why do Communication Skills Training?

Communication - Clear, Convincing, Positive

Developing your communication skills is one of the most important things you can do.
Why? Because we all need to be able to explain our thoughts, feelings, ideas, facts and opinions in ways that others clearly understand, agree, and will act on.

How many times have misunderstandings and/or poor communication skills been the cause of problems in your organisation? Miscommunication is the cause of many conflicts, errors and misunderstandings so we must know how to communicate clearly.

Effective Communication is especially important to resolve conflicts and handle difficult people. If you want to improve your abilities to communicate clearly, confidently, and persuasively, or if you need help dealing with conflict and difficult people, then this course is right for you.

Contact Us Today

If you want to know more about this course, or any other Management Training Courses, or their suitability for you or a colleague, call us on 020 3856 3037 or make an enquiry online.

Customer Reviews

4.9/5 Our Communication Skills Course is rated based on 555 reviews. More Customer Reviews >
Having a framework really boosts confidence in this area, especially if you are new to leadership. I found the conflict management especially beneficial. The trainer was brilliant, friendly and engaging, with boundless enthusiasm. You know, from... [Read More]
The course content was great and contextual. Some of it I have covered before, but most elements were new, such as the method of conflict resolution. The trainer gave lots of examples and was a good trainer, he kept me engaged all day.

Communication Skills Training Course Overview

This course is split into two modules. The morning session covers developing your communication style, so that you always make a positive impression in the minds of others. The afternoon session is about developing your communication skills, so you are able to effectively handle difficult people and negative situations, in a positive way.

We start the course with a self-assessment of your current communication style and find out what you want to gain from this training. We discuss the three main characteristics of effective communication: Clarity, Rationality, Positivity. Everything you say creates impressions in the minds of others; we discuss how you can communicate, so that you leave the right impression. We learn how to make ourselves always clearly understood, and how to better understand others. We learn how to always talk in positive, (affirmative) ways always giving good reasons for our message and showing our positive intentions.

In the afternoon we learn how to handle negative situations in a positive way. We discuss the various ways people respond to difficult conflict situations. We will show you how to respond, eliminating negative emotions and instead treating all people and problems “according to the principles of reason”. We learn how to present ourselves assertively, by managing our words, body language and voice tones. You will have the opportunity to practice your new skills in true life conflict scenarios. We finish the training day by learning how important it is to finish every communication on a positive note.

By the end of this training, you are better equipped to handle difficult people and negative situations while maintaining a positive attitude. Our goal is to help you become an effective and positive communicator.

Learning Outcomes:

  • Improve your communication skills: Become more clear, convincing and persuasive
  • Gain more confidence; present your message with assurance
  • How to specify the exact meaning, so there is no misunderstanding
  • The proper (and improper) use of humour and office banter
  • Handle conflict situations and difficult conversations with the right amount of assertiveness
  • Effective use of body-language gestures and voice tones
  • The proper use of praise, appreciation and thanks: Always leave on a positive note

Communication Skills Training Course Details

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Morning Session

Afternoon Session

Communication Skills Training FAQs

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