Established, since 1997, leading UK based training provider.
Communication Skills Training

Communication Skills Training Course - 1 Day

How would you rate your communication style? Are you as clear, confident and persuasive as you would like to be? Or, do you sometimes have trouble clearly expressing your ideas, thoughts and feelings?

This course is for anyone who wants to improve their communication skills. You will learn how to create the right impression by improving all elements of effective communication; effective speaking, writing, body language, voice tones, listening and questioning skills. When you have finished this course, you will know how to eliminate many common errors and you will communicate with more clarity, confidence, authority, likability and persuasiveness.

Live Online Interactive Learning via Webinars

Open training course dates are now available as Live Online Interactive Learning via Webinars

May – June – July open course dates are available at 50% of their normal cost.
Use code WEB50 at stage three if booking online

Please contact us if you have any questions:

What is Communication Skills Training?

Communication - Clear, Convincing, Positive

Developing your communication skills is one of the most important things you can do.

Why? Because you need to be able to explain your thoughts, ideas, facts and feelings in such a way that others will clearly understand you, agree with you, and act in accordance with your message.

How many times have misunderstandings and/or poor communication skills been the cause of problems in your organisation?

Mis-communication is the cause of many conflicts, errors and misunderstandings.

Effective Communication may be defined as the accurate transfer of information and emotion from one mind to another. And you need your communication to be: Clear, Logical, Persuasive, Memorable and Inspiring.

All this is made possible by attending this one-day effective communication skills training.

Customer Reviews

4.9/5 Our Communication Skills Course is rated based on 460 reviews. More Customer Reviews >
Having a framework really boosts confidence in this area, especially if you are new to leadership. I found the conflict management especially beneficial. The trainer was brilliant, friendly and engaging, with boundless enthusiasm. You know, from... [Read More]
This training course was just what I was looking for. The captions noted at the back of the book throughout the day have been exceptionally helpful. The training day has been enjoyable with lots of interaction. As an introvert this is a huge st... [Read More]

Course Overview - Communication Skills Training

We split this course into two parts: AM and PM: The morning session is about developing your communication skills so that you always make a positive impression in the minds of others. The afternoon session is about developing your communication skills to more effectively handle difficult people and negative situations in a positive way.

We start the course with a self-assessment of your current communication style, and we ask you, what do you want to gain from this training? We discuss the three main characteristics of effective communication: Clarity, Reason, Positive emotion.

Impression management: Everything you say creates an impression in the minds of others. We discuss how you can communicate in ways that leave the right impression. Clarity means communicating in a way that allows people to clearly understand what you mean. Reason means giving good reasons for everything you say. Positivity means, having positive intentions towards others.

We then move on in the afternoon - how to handle negative situations in a positive way. We discuss the various ways people respond to negative situations; sometimes angrily, sometimes upset and sometimes reasonably.

We want to respond without anger or upset and instead treat all people and problems “according to the principles of reason”. We learn how to take the negative emotions out of situations. You will learn how to present yourself assertively by managing your language, body language and voice tones. You will have the opportunity to practice your new skills in five common conflict scenarios. You will finish the training day by learning how important it is to finish every communication on a positive note.

Learning Outcomes:

  • Improve your communication skills: Become more clear, convincing and persuasive
  • Gain more confidence; present your message with assurance
  • How to specify the exact meaning, so there is no misunderstanding
  • The proper (and improper) use of humour and office banter
  • Handle conflict situations and difficult conversations with the right amount of assertiveness
  • Effective use of body-language gestures and voice tones
  • The proper use of praise, appreciation and thanks: Always leave on a positive note

Course Details - Communication Skills Training

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Morning Session

Afternoon Session

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In-House Training Course Pricing and Proposal

This course is also available from just £1,950 +VAT per day as a bespoke in-house group training course in the UK and worldwide.

It has been designed to provide a similar experience to our open courses, however we can tailor the content to fit your specific needs. In-House Group training costs from just £1,950 +VAT per day (international training price varies). Plus, hotel accommodation for trainer if necessary. (Premier Inn type: not the Hilton!)

This price includes:

  • Quality training delivered by an experienced trainer
  • Full days training
  • Full colour course handbook
  • Preparation work
  • Travel costs and time
  • Written action plan to take away
  • Access to our post course portal
  • Access to our on-line leadership and management decision matrix templates and tools
  • Plus three months FREE telephone coaching to answer any on-going questions

In-House Proposal Document

Download the in-house training proposal document

Contact Us Today

Please call us on +44 (0)20 3856 3037 to discuss your requirements for the in-house training course.

If you want to know more about any other Management Training Courses, or their suitability for you or a colleague, call us on +44 (0)20 3856 3037.