Established, since 1997, leading UK based training provider.

Communication Skills Training Course - One Day

Learn practical tools that you can use in real-life situations. Communication Skills Training
  • Improve your communication skills: Become more clear, convincing and persuasive
  • Gain more confidence; present your message with more assurance
  • How to specify the exact meaning, so there is no misunderstanding
  • The proper (and improper) use of humour and office banter
  • Handle conflict situations and difficult conversations with the right amount of assertiveness
  • Effective use of body-language gestures and voice tones
  • The proper use of praise, appreciation and thanks: Always leave on a positive note
Learn in a friendly and relaxed atmosphere with people who are facing similar situations as you.

Companies We've Trained

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This was an extremely welcome and focussed course, covering rational behaviour in the workplace. Extremely useful tools for managing conflict and improving communication. The trainer was engaging and authoritative. The presentation was well paced, well illustrated, with a good variety of group work, plus presentation.

Customer Reviews

Communication Skills Training

How would you rate your communication style? Are you as clear, confident and persuasive as you would like to be?
Or, do you sometimes have trouble clearly expressing your ideas, thoughts and feelings?
This course is for anyone who wants to improve their communication skills.

The course will help you explain your ideas in a clear, concise and persuasive way; and be more able to manage those tricky situations with people you currently find hard to handle.
Communication is a key skill that affects every aspect of your life, so you will find this course extremely interesting, beneficial (and fun).

Communication Skills Training - Course Overview

This is a brief overview of the content covered in the one-day course
For a more in-depth course outline click:

Morning - Clear Communication

  • Communicate your message with more clarity, reason and positive emotion
  • Impression management: How to make the right impression
  • How to make your meaning crystal clear
  • The use and abuse of humour
  • The importance of Goal setting
  • How to communicate what you really want
  • How to ask the right questions
  • How to speak and write more clearly
  • Don’t talk about what you can't do, talk about what you CAN do
  • Speak in more optimistic terms
  • Avoid accidental "negative commands" such as, "Don't panic!"
  • Get the best from every situation
  • How to put these ideas into practice

Afternoon - Conflict Communication

  • How to handle a conflict situation or a difficult person
  • During conflict, how to manage the emotions of anger, upset or stress
  • How to rationalise (not emotionalise) the situation
  • Never attack a person’s character, only comment on their behaviour
  • How to objectify your language and take the heat out of the situation
  • How to give constructive, not destructive criticism
  • Focus on finding practical solutions, rather than attributing blame
  • How to gain commitment to a solution
  • The difference between a “reason” and an “excuse”
  • The proper use of body language
  • The proper use of voice tones
  • Always finish on a positive note
  • Give praise and appreciation
  • How to put these ideas into practice
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A selection of food which is available on our open courses - varies per venue

Book Now - Open Training Course Pricing and Availability

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A selection of venue photos

The Communication Skills open training course costs only £450 +VAT per delegate.
For this price we provide:

  • A full day of quality training
  • 6 trainer-led hours, additional 2-3 via post-course portal independent learning
  • Tea, coffee and cakes
  • Lunch
  • Full colour course handbook
  • Written action plan
  • Certificate
  • Training articles and newsletters
  • Access to additional free training material after the course

Plus, 3 months free telephone coaching

To answer any on-going questions, you will also receive email and telephone support from your trainer after you have attended the course. Whilst you are implementing what you have learned we will be there to help you if you need us for advice, guidance and coaching.

Next Open Course Dates

13 November
London - Central
£450 +VAT
18 November
Leeds City
£450 +VAT
27 November
Manchester City
£450 +VAT
2 December
Birmingham
£450 +VAT
More dates and locations are available -

Course content was very informative. Absolute common sense. Unfortunately common sense is not so common! Well worth it, would highly recommend. Trainer's presentation was very professional and full of examples and applied to true life scenarios.

Customer Reviews

In-House Training Course Pricing and Proposal

This course is also available from just £1,950 +VAT per day as a bespoke in-house group training course in the UK and worldwide.

It has been designed to provide a similar experience to our open courses, however we can tailor the content to fit your specific needs. In-House Group training costs from just £1,950 +VAT per day (international training price varies). Plus, hotel accommodation for trainer if necessary. (Premier Inn type: not the Hilton!)

This price includes:

  • Quality training delivered by an experienced trainer
  • Full days training
  • Full colour course handbook
  • Preparation work
  • Travel costs and time
  • Written action plan to take away
  • Access to our post course portal
  • Access to our on-line leadership and management decision matrix templates and tools
  • Plus three months FREE telephone coaching to answer any on-going questions

In-House Proposal Document

Download the in-house training proposal document

Contact Us Today

Please call us on +44 (0)20 3856 3037 to discuss your requirements for the in-house training course.

If you want to know more about any other Management Training Courses, or their suitability for you or a colleague, call us on +44 (0)20 3856 3037.

This was an extremely welcome and focussed course, covering rational behaviour in the workplace. Extremely useful tools for managing conflict and improving communication. The trainer was engaging and authoritative. The presentation was well paced, well illustrated, with a good variety of group work, plus presentation.

Customer Reviews