Communication Skills Training Course
- One Day
- Improve your communication skills: Become more clear, convincing and persuasive
- Gain more confidence; present your message with assurance
- How to specify the exact meaning, so there is no misunderstanding
- The proper (and improper) use of humour and office banter
- Handle conflict situations and difficult conversations with the right amount of assertiveness
- Effective use of body-language gestures and voice tones
- The proper use of praise, appreciation and thanks: Always leave on a positive note
- Learn proven techniques from expert trainers
Companies We've Trained
The course content was great and contextual. Some of it I have covered before, but most elements were new, such as the method of conflict resolution. The trainer gave lots of examples and was a good trainer, he kept me engaged all day.
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Communication Skills Training
How would you rate your communication style? Are you as clear, confident and persuasive as you would like to be?
Or, do you sometimes have trouble clearly expressing your ideas, thoughts and feelings?
This course is for anyone who wants to improve their communication skills.
The course will help you explain your ideas in a clear, concise and persuasive way; and be more able to manage those tricky situations with people you currently find hard to handle.
Communication is a key skill that affects every aspect of your life, so you will find this course extremely interesting, beneficial (and fun).
Communication Skills Training - Course Overview
For a more in-depth course outline click:
Morning - Clear Communication
- Communicate your message with more clarity, reason and positive emotion
- Impression management: How to make the right impression
- How to make your meaning crystal clear
- The use and abuse of humour
- The importance of Goal setting
- How to communicate what you really want
- How to ask the right questions
- How to speak and write more clearly
- Don’t talk about what you can't do, talk about what you CAN do
- Speak in more optimistic terms
- Avoid accidental "negative commands" such as, "Don't panic!"
- Get the best from every situation
- How to put these ideas into practice
Afternoon - Conflict Communication
- How to handle a conflict situation or a difficult person
- During conflict, how to manage the emotions of anger, upset or stress
- How to rationalise (not emotionalise) the situation
- Never attack a person’s character, only comment on their behaviour
- How to objectify your language and take the heat out of the situation
- How to give constructive, not destructive criticism
- Focus on finding practical solutions, rather than attributing blame
- How to gain commitment to a solution
- The difference between a “reason” and an “excuse”
- The proper use of body language
- The proper use of voice tones
- Always finish on a positive note
- Give praise and appreciation
- How to put these ideas into practice
A selection of food which is available on our open courses - varies per venue
Book Now - Open Training Course Pricing and Availability
The Communication Skills open training course costs only £450 +VAT per delegate.
For this price we provide:
- A full day of quality training
- 6 trainer-led hours, additional 2-3 via post-course portal independent learning
- Tea, coffee and cakes
- Lunch
- Full colour course handbook
- Written action plan
- Certificate
- Training articles and newsletters
- Access to additional free training material after the course
Plus, optional 3 months free telephone coaching
To answer any on-going questions, you will can receive email and telephone support from your trainer after you have attended the course. Whilst you are implementing what you have learned we will be there to help you if you need us for advice, guidance and coaching.
Next Open Course Dates
What is the training method? Is it interactive?
Yes. We have designed the training style to be highly interactive. To keep everyone feeling involved, we vary the training style.
Sometimes you will be working introspectively, (for example, when you are doing a self-analysis exercise), then later you will work with another delegate in pairs, (or groups of three).
Then later, you will work in bigger groups.
There is always a lot of interaction. So, you will never feel bored, and there is NO death by PowerPoint.
We are often told by delegates that the course seemed to fly by, which is always a great sign!
You will find the course is well designed, easy to understand and apply in practice.
The training is applied to real-life situations; it is beneficial and packed with useful knowledge.
We are sure you will find this course interesting, well structured, practical and fun.
This training course was just what I was looking for. The captions noted at the back of the book throughout the day have been exceptionally helpful. The training day has been enjoyable with lots of interaction. As an introvert this is a huge step in my development. Timings were kept, and the trainer was helpful answering various questions during the day.
In-House Training Course Pricing and Proposal
This course is also available from just £1,950 +VAT per day as a bespoke in-house group training course in the UK and worldwide.
It has been designed to provide a similar experience to our open courses, however we can tailor the content to fit your specific needs. In-House Group training costs from just £1,950 +VAT per day (international training price varies). Plus, hotel accommodation for trainer if necessary. (Premier Inn type: not the Hilton!)
This price includes:
- Quality training delivered by an experienced trainer
- Full days training
- Full colour course handbook
- Preparation work
- Travel costs and time
- Written action plan to take away
- Access to our post course portal
- Access to our on-line leadership and management decision matrix templates and tools
- Plus three months FREE telephone coaching to answer any on-going questions
In-House Proposal Document
Download the in-house training proposal document
Contact Us Today
Please call us on +44 (0)20 3856 3037 to discuss your requirements for the in-house training course.
If you want to know more about any other Management Training Courses, or their suitability for you or a colleague, call us on +44 (0)20 3856 3037.
This training course was just what I was looking for. The captions noted at the back of the book throughout the day have been exceptionally helpful. The training day has been enjoyable with lots of interaction. As an introvert this is a huge step in my development. Timings were kept, and the trainer was helpful answering various questions during the day.
Communication Skills Training - Morning
Definition: What is Communication skills training?
Communication skills training is about learning how to express your ideas in a clear, convincing, and inspiring manner. It is also about improving your ability to more fully understand others, and to quickly resolve any conflicts that may be exist between you. Communication skills training is about understanding others and making yourself clearly understood.
Purpose of Communication Skills Training
All good communicators are clear, convincing and inspiring.
We need to know how to communicate in order to get the best performance from ourselves and inspire others.
If you are a clear, convincing and positive communicator, everyone will understand what you are saying, why you are saying it and they will get a good feeling about it.
How to develop your communication skills
On this communication skills training course, we will cover the following topics:
1. Clearly communicate your goals
You are defined by your goals. Your goals need to be expressed in clear and unambiguous terms, particularly with regard to business communications.
2. Use numbers to gain greater clarity
Using numbers is the easiest way to improve the clarity of your language and help develop good communication skills. Numbers introduce exact times, exact quantities and more specific information. They improve the quantitative nature of your language and make it less likely to be misunderstood.
3. Use 8-part SMART
Eight-part SMART is a set of eight questions which you need to answer, in order to ensure your goals and plans are well communicated and fully understood.
4. Practice good humour
Some people use humour in destructive and sarcastic ways. We should use humour only in constructive and friendly ways. We need to distinguish between the incorrect and the correct use of humour. The correct use of humour will help develop your interpersonal skills.
5. How to clearly express your message
Some people have difficulty expressing their message. They cannot translate their mental images into words.
We will show you the best way to do this and practice with some real-life examples.
6. Improve your listening skills
Listening is the art of gaining an exact understanding of the message.
Understanding other people is a major communication skill.
We will show you how to improve your listening skills.
7. How to distinguish between a critic and a cynic
Make the distinction between being a miserable cynic and a constructive critic.
Sometimes criticism is a good thing, but it all depends on how it is worded.
We will show you how to give only constructive criticism.
8. Communicate using affirmative instructions
Negative statements often act as an unintended “embedded command”, putting into mind the very idea that you wanted the other person to put out of mind.
Since action follows thought, a person may be more likely to do the thing you are asking them not to do. “Don’t panic”, implies panic.
Therefore, it is important to frame your messages in the affirmative.
We will give you opportunities to practice this important communication skill.
A selection of food which is available on our open courses - varies per venue
Communication Skills Training - Afternoon
Managing the difficult conversation and conflict
Some people are difficult to manage and therefore conflict situations are inevitable. Whenever there is tension or conflict, ensure your communication is clear, assertive and controlled.
1. Communication requires you get the timing right
When you need to have a difficult conversation, it is important to get the timing right. You could say all the right things, but at the wrong time and place.
We will help you get the timing right to improve your handling of difficult conversations.
2. Communication requires you get the emotions right
Conflicts have a tendency to trigger negative emotions in the mind; such as anger and upset. But too much anger and upset can a bad make the situation worse. Therefore, you need to minimise the risk of triggering negative emotional responses.
We will show you exactly how to do this and improve your interpersonal skills.
3. Communicate using factual, objective language
We will show you how to describe your message in objective terms.
Objective language is your key to success and essential for effective communication.
When in conflict, avoid the use of highly-charged emotional or derogatory language, and use only objective language.
We will practice developing this important communication skill.
4. Communicate with the right level of assertiveness.
Be assertive but not aggressive, nor passive. Assertiveness is important. If you come-on too strong, they will fight you; if you don’t come-on strong enough, they will ignore you.
We will help you achieve the right level of assertiveness, clarity and confidence.
5. In conflict, your objective is to take the heat out of the situation
You need to choose your words carefully. Sometimes it takes only one wrong word to cause the other person to explode.
We will show you how to choose the right words to express yourself.
6. Negotiate a way forward
Instead of arguing about the past, switch the conversation onto the future.
This is a very important point: If you are going to argue at all, argue over the future, since the future is capable of being changed.
7. Prepare your message in advance
Whenever possible, prepare your message in advance. You need to know what you must refrain from saying and what you will say.
Good communication, includes mastering the art of “self-editing”.
8. Propose a definite solution to the problem or difficult situation
You need to propose a solution that is practical under the circumstances, and therefore more likely to obtain an agreement.
9. Distinguish reasons from excuses
If the person says NO to your proposal, then you need to know how to distinguish "reasons" from "excuses" for not doing something. You should give concessions to reasons, but not give concessions for excuses.
10. Know when to compromise and when to stand firm
Compromise is sometimes the right thing to do, and sometimes it is the worst thing you could do.
We will discuss when to compromise and when to stand firm.
11. Good body language and the use of proper voice tones
You need to master your own posture, gestures, eye contact and facial expressions.
In addition, you must master the pitch, pace and the volume of your voice.
12. The proper use of praise and appreciation
The absence of appreciation can be the cause of conflict.
We will discuss the need for effective praise and appreciation.
Positive reinforcement.
A selection of food which is available on our open courses - varies per venue
The course content was easy to understand, interesting and covered a variety of important topics which were motivating and focused on self-awareness. The trainer was very good and explained all content very thoroughly and with enthusiasm.