Communication Skills Training Availability, Pricing and Course Dates
If you have any questions, please phone us (+44 (0)20 3856 3037) or send us a message.
Live Online Virtual Training
- Live Online Communication Skills Virtual Training delivered via Zoom or Microsoft Teams
- Easy to join - all you need is a laptop or tablet with a Webcam
- Learn the same skills as a face-to-face session, but from the comfort of your own home (or office!)
Open Course (Face-to-Face)
(Early Bird Offers Available)
- Delivered at venues around the UK
- Open Course Timings are: 9am - 4.30pm
- If you arrive earlier than 9am, there is coffee / tea waiting for you.
Bespoke Training (In-House or Live Online)
(International Price Varies)
In-House training has been designed to provide a similar experience to our open courses, however we can tailor the content to fit your specific needs.
We are able to train in your timezone.
All our training includes:
- A full day of quality training, delivered by an experienced trainer
- Total of 6 CPD training hours (9am - 4.30pm), plus an additional 2-3 via post-course online independent learning
- Full-colour course handbook, with written action plan (electronic or paper copy available)
- Training certificate
- Access to additional free training material after the course via our post-course portal
- 3 months free telephone coaching: Whilst you are implementing what you have learned, if you need to, you can contact us for support and guidance
What is Communication Skills Training?

Developing your communication skills is one of the most important things you can do.
Why? Because you need to be able to explain your thoughts, ideas, facts and feelings in such a way that others will clearly understand you, agree with you, and act in accordance with your message.
How many times have misunderstandings and/or poor communication skills been the cause of problems in your organisation?
Mis-communication is the cause of many conflicts, errors and misunderstandings.
Effective Communication may be defined as the accurate transfer of information and emotion from one mind to another. And you need your communication to be: Clear, Logical, Persuasive, Memorable and Inspiring.
All this is made possible by attending this one-day effective communication skills training.
Contact Us Today
If you want to know more about this course, or any other Management Training Courses, or their suitability for you or a colleague, call us on +44 (0)20 3856 3037 or make an enquiry online.
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Communication Skills Training Course Overview
This course is split into two modules. The morning session covers developing your communication style, so that you always make a positive impression in the minds of others. The afternoon session is about developing your communication skills, so you are able to effectively handle difficult people and negative situations, in a positive way.
We start the course with a self-assessment of your current communication style, and find out what you want to gain from this training. We discuss the three main characteristics of effective communication: Clarity, Reason, Positive emotion. Everything you say creates an impression in the minds of others; we discuss how you can communicate, so that you leave the right impression. We will discuss the importance of clarity in communication, giving good reasons for your message and positive intentions.
In the afternoon you will learn how to handle negative situations in a positive way. We discuss the various ways people respond to difficult situations. We will show you how to respond, replacing negative emotions and instead treating all people and problems “according to the principles of reason”. You will learn how to present yourself assertively, by managing your language, body language and voice tones. You will have the opportunity to practice your new skills in common conflict scenarios. You will finish the training day by learning how important it is to finish every communication on a positive note.
Learning Outcomes:
- Improve your communication skills: Become more clear, convincing and persuasive
- Gain more confidence; present your message with assurance
- How to specify the exact meaning, so there is no misunderstanding
- The proper (and improper) use of humour and office banter
- Handle conflict situations and difficult conversations with the right amount of assertiveness
- Effective use of body-language gestures and voice tones
- The proper use of praise, appreciation and thanks: Always leave on a positive note
Communication Skills Training Course Details
Morning Session
➜Definition: What is Communication skills training?
➜Purpose of Communication Skills Training
➜How to clearly communicate goals
➜Use numbers to gain greater clarity
➜Use 8-part SMART
➜Practice good humour
➜How to clearly express your meaning
➜Improve your listening skills
➜How to distinguish between a critic and a cynic
➜Communicate using affirmative instructions
Afternoon Session
➜Managing the difficult conversation and conflict
➜Communication requires you get the timing right
➜Communication requires you get the emotions right
➜Communicate using factual, objective language
➜Communicate with the right level of assertiveness
➜In conflict, your objective is to take the heat out of the situation
➜Negotiate a way forward
➜Prepare your message in advance
➜Propose a definite solution to the problem or difficult situation
➜Distinguish reasons from excuses
➜Know when to compromise and when to stand firm
➜Good body language and the use of proper voice tones
➜The proper use of praise and appreciation
Communication Skills Training FAQs
➜How do I join a Corporate Coach Group course?
➜Is this course offered in-house?
➜What are the most important ways to improve verbal communication skills?
➜What are the factors of effective communication?
➜What is the course training style? Is it interactive?
➜How can I improve my communication skills at work?
➜What kinds of people attend this Communication Skills course?
➜What are the open course timings?
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Continue Reading >Register for the Webinar
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