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Communication Skills Training

- One Day Course
Learn practical tools that you can use in real-life situations. Communication Skills Training
  • Improve your communication skills: Become more clear, convincing and persuasive
  • Gain more confidence; present your message with more assurance
  • How to specify the exact meaning, so there is no misunderstanding
  • The proper (and improper) use of humour and office banter
  • Handle conflict situations and difficult conversations with greater assertiveness
  • Effective use of body-language gestures and voice tones
  • The proper use of praise, appreciation and thanks: Always leave on a positive note
Learn in a friendly and relaxed atmosphere with people who are facing similar situations as you.

About this Communication Skills Training Course

How would you rate your personal communication skills?
If you improved your powers of communication, do you think you would gain a benefit?

Communication is the art of transferring information and emotions into the minds of others.

Some people say to themselves, “I know what I mean but I cannot explain it”. If you feel you need help to express your meaning with greater clarity and confidence, then this course would be right for you.

This informative communications skills training will give you exact methods to help you communicate your message with more clarity, confidence and persuasiveness.

In addition, if you feel that you have trouble handling difficult people: if you feel you need some help dealing with unpleasant situations, then this course is especially right for you.

Who should attend the course?

You should attend this communication skills training course, if you:

  • Say to yourself "I know what I mean but I can’t explain it"
  • Need to set clear goals and targets for others to achieve
  • Need to be able to transfer information accurately
  • Believe that problems are often caused by miscommunication
  • Need to explain your exact meaning to others
  • Need to handle difficult people and conflict
  • Want more confidence in expressing your ideas

Benefits of the communication skills training course

The benefits of the communication skills course are:

  • You will feel more confident to express your ideas and opinions.
  • You will get the best possible results from interviews and important meetings of all kinds.
  • You will avoid all the perils and costs of badly worded messages and mis-understandings.
  • You will feel happier to handle situations where you need to criticise other people.

The course content was excellent, thorough, informative, inspirational, enjoyable, practical and achievable. Personally I found the positive thinking elements less relevant, but I can see that it's helpful to recognise that can be an issue for others so it's definitely good to include. Trainer's Presentation was excellent, thorough and inspirational. I was particularly impressed with how he dealt with slightly off-topic contributions from some attendees and also those with slightly less developed language skills. Very demographic.

Customer Reviews

Communication Skills Training - One Day Course Overview

After you have attended this popular Communication skills training, you will know precisely how to:

Day One - Morning

  • Communicate your message with more clarity, and persuasion.
  • Make your communications more specific.
  • Use humour to your advantage.
  • Communicate your own goals.
  • Ask the right questions.
  • Speak and write more accurately, by giving clear definitions.
  • Speak in more optimistic terms.
  • Avoid accidental "negative commands" such as, "Don't panic!"

Day One - Afternoon

  • Give constructive, not destructive criticism.
  • Find the solutions to problems.
  • Handle difficult people with greater ease.
  • Distinguish between "a fact" and "an opinion".
  • Proper use of your body language.
  • Proper use of your voice tones.
  • Ensure that you always give praise and appreciation.

Available Dates and Locations

29 January
Maidstone Kent
£450 +VAT
Course Full
29 January
London - Central
£450 +VAT
30 January
Manchester City
£450 +VAT
5 February
£450 +VAT
More dates and locations available
Save £50 on this course

Next Open Course Starts in 10 days, London - Central, places available Book Now >

Please note all our training courses include optional three months FREE telephone coaching to answer any on-going questions.

Course Timings: Start 09:00 - Finish 16:30. Lunch at 13:00, Tea Breaks at 11:00 and 15:00.
6 trainer-led hours, additional 2-3 via post-course portal independent learning

We currently offer training courses in: London, Manchester, Birmingham, Bristol, Maidstone, Kent, Glasgow, Scotland, Leeds, Gloucestershire

The course content was brilliant. Highlights a lot I can learn and focus on. The trainer's presentation was again brilliant, useful information and easy to understand.

Customer Reviews

Communication Skills Training Course Content

Communication Skills Training - Day One - AM


Communication - Clear, Convincing, Positive

We need to know how to communicate in order to inspire the best performance from ourselves and others.

What are the characteristics of all good communicators?

All good communicators share the same three characteristics.
Good communicators are:

  1. Clear
  2. Convincing
  3. Positive

If you are a clear, convincing and positive communicator then, everyone will understand what you are saying, they will understand why you are saying it; and they will get a good feeling about it.

How can you gain a reputation for being a clear, convincing and positive communicator?

Here are the steps:

  1. Communicate your goals – You are defined by your goals. Your goals need to be expressed in clear and unambiguous terms.
  2. Use numbers to gain greater clarity - Using numbers is the easiest way to improve the clarity of your language. Numbers introduce exact times, exact quantities and more specific information.
  3. Use the EIGHT PART SMART model to give exact meaning to your message.
  4. Practice good humour. Remember that some people use humour in the wrong way. They use humour in destructive ways. We want to use humour only in fun and friendly ways. We need to distinguish between the incorrect and the correct use of humour.
  5. Explain your ideas - some people have difficulty explaining their ideas. They cannot translate their mental images into language. You need to be able to transform your thoughts into clear, specific language. We will give you the best way to do this.
  6. Improve your listening skills (how to pick out the exact meaning of a message). Listening is the art of picking out the most important things and gaining an exact understanding.
  7. Make the distinction between a negative cynic and a positive critic. Sometimes criticism is a good thing. It all depends how the message is worded. We will help you to distinguish between constructive criticism (the good thing) and cynicism, (the bad thing).
  8. Make the distinction between using negative language and positive language - It is not enough to tell people what you won’t, or can’t do, and why, (negative language). You must, in addition, tell people what you will do, can do, and how, (positive language).
  9. Give only positive instructions. Negative instructions cause confusion. Make sure the last thing they hear or read, is what you DO want.

Practical exercises for the delegates to learn skills

The course content was brilliant. Highlights a lot I can learn and focus on. The trainer's presentation was again brilliant, useful information and easy to understand.

Customer Reviews

Communication Skills Training - Day One - PM

Conflict situations are inevitable. When there is tension or conflict, then it is important to make your communication clear, assertive and not too emotional.

Communication in Conflict

How can you keep calm in conflict?

Here are the steps for clear, rational and positive communication during difficult conversations.

1. Get the timing right

Never criticise people in front of their friends and colleagues. If you are in front of an audience, then they will never back down, and comply with your request.
If their retreat is a public spectacle, they will become stubborn. Instead, try to have the conversation away from the others.

You are much more likely to succeed a gaining an agreement, if you are away from an audience.

We will help you get the timing right.

2. Use a rational, not emotional approach

Conflicts have a tendency to trigger negative emotions in the mind; such as anger and upset.
But too much anger and upset can a bad make the situation worse.

Therefore, you need to minimise the risk of triggering negative emotional responses.

We will show you exactly how to do this.

3. Use factual, specific, non-emotionalised language We will show you how to describe your message in objective terms.

Objective language is your key to success.

Use only objective language, when in conflict. We will help you do this.

4. Be assertive, NOT aggressive nor passive

Assertiveness is important. If you come-on too strong, they will fight you: If you don’t come-on strong enough, they will ignore you.

We will help you achieve the right level of assertiveness.

5. Your goal is always to take the heat out of the situation

You need to choose your words carefully.

We will show you how to pick the right words to express yourself. 6. Instead of arguing about the past, that led to the conflict, try to switch the conversation onto the future

Don’t argue about the past: Instead, negotiate a way forward into a better future.

This is a very important point: If you are going to argue at all, argue over the future, since the future is capable of change.

7. Prepare your message in advance

If you can prepare in advance. You need to know what you will say before you say it.

8. Formulate a solution to the problem or difficult situation

You need to figure out a solution that is rational under the circumstances, and therefore more likely to obtain an agreement.

9. If the person says NO to your proposal, then you need to know how to distinguish "reasons" from "excuses" for not doing something.

10. Know when to compromise (and when not to)

Compromise is sometimes the right thing to do, and sometimes it is the worst thing you could do.

We will discuss when to compromise and when not to.

11. Notes on body language and proper voice tone

You need to master your own posture, eye contact, facial expression and gestures.

In addition, you must master your own voice volume, pitch and speed of delivery.

12. The proper use of praise and appreciation

The absence of appreciation is the cause of many conflicts.

We will discuss the need for effective praise and appreciation.

13. Maintain your self-control and confidence

Practical exercises for the delegates to learn skills

Final Summary and Close

This was a very informative course. The course has shown me different ways to deal with conflict situations and not to use humour instead. The Trainer kept my attention. Entertaining as well as informative with examples put everything in to perspective.

Customer Reviews

The Course Training Method

The training method follows this general pattern - the training is very interactive and interesting:

  1. The trainer gives a clear explanation of the point in question with specific examples.
  2. Then, the delegates practice by doing an exercise with each other.
  3. The delegates practice by doing an exercise with the trainer.
  4. All points are supported with full written notes to take away.
  5. Delegates are asked to write down an associated action, for each point made.
    (At the end of the day, we have about twenty such actions, from which the delegates choose six which are the most personally meaningful).

Note: we do not believe in placing people in any situation of embarrassment by demanding that they 'perform' in front of the whole group. So you can relax: come on this course and be at ease; ready to learn new skills!

Open Training Course Pricing and Availability

You are able to book this course online today.

29 January
Maidstone Kent
£450 +VAT
Course Full
29 January
London - Central
£450 +VAT
30 January
Manchester City
£450 +VAT
5 February
£450 +VAT
More dates and locations available
Save £50 on this course

Next Open Course Starts in 10 days, London - Central, places available Book Now >

The open training course costs only £450 +VAT per delegate. For this price we provide:

  • A full day of quality training
  • Tea, coffee and cakes
  • Lunch
  • Full colour course notes
  • Written action plan
  • Certificate
  • Additional training material by means of monthly updates
  • Access to the Post Course Portal

Plus, 3 months free telephone coaching

To answer any on-going questions, you will also receive email and telephone support from your trainer after you have attended the course. Whilst you are implementing what you have learned we will be there to help you if you need us for advice, guidance and coaching.

Course Timings

Start 09:00 - Finish 16:30.
Lunch at 13:00, Tea Breaks at 11:00 and 15:00.

6 trainer-led hours, additional 2-3 via post-course portal independent learning.

After the course, how can you keep the training-momentum going?

We understand that it is important to keep the momentum of the training going, in the weeks after the course. The ideas and methods that you learnt during the course need to be implemented, not just for the two weeks after the course, but for all time!

In order to make that happen, we will give you continued, on-going support after the training course has finished. The support comes in the form of the Post Course Portal.

The Post Course Portal is a web page that contains a review of all the course material, plus the following:

  • Newsletters containing training blogs and articles, which will provide you with ongoing training and good ideas, whenever you need them.
  • Fun questionnaires that are designed to tease out your strengths and weaknesses and then give you ideas as to how you might improve your performance.
  • Decision matrices that will allow you to make decisions and prioritise tasks into the correct order.
  • Summary diagrams and mind maps from the course.
  • Conflict scripts that give you examples of how the conflict method can be used, in real life situations.
  • Free eBook the effective leader manager.

In-House Training Course Pricing and Proposal

This course is also available as a bespoke in-house group training course in the UK and worldwide.

We can tailor the content to fit your specific needs. In-House Group training costs from just £1,950 +VAT per day for up to 20 delegates (international training price varies).

This price includes:

  • Full days training
  • Full course training manual
  • Personal written action plans
  • Access to the post course portal
  • Three months free telephone coaching

In-House Proposal Document

Download the in-house training proposal document

Contact Us Today

Please call us on +44 020 3856 3008 to discuss your requirements for the in-house training course.

If you want to know more about any other Management Training Courses, or their suitability for you or a colleague, call us on +44 020 3856 3008.

Email your Manager

If you are reading this page with the intention of attending the course, then you may need to 'put forward a case' to a manager who makes the final decision.

So, you may find it beneficial to give your manager this document, which will give all the information needed to make the right decision.

To do this, please enter the manager's email address below and.. take me to your leader!

Other Popular Courses

You may be interested in one of our other popular courses:

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  • Personal Development Training - Two Day Course
    The purpose of this personal development course is to help you to develop your “professional skills” relating to: Communication, goal achievement, personal confidence, positive mental attitude, planning, prioritising and handling difficult people.
  • Conflict Management Training - One Day Course
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  • Communication Skills Training - One Day Course
    Are you as confident in your powers of communication, as you would really like to be? Clear and confident communication will help you improve the performance of your whole team. When you return from this fabulous course, you will feel more clear, confident and persuasive.
  • Time Management Training - One Day Course
    Do you ever have days when you're busy but not productive? Do you ever seem to be overwhelmed by the sheer volume of work? If yes: You need our training in time management that will make you: More productive but less busy. Impose order on chaos.

Communication Skills Training Course Quiz

To succeed, you need to communicate clearly.

Try this quick quiz and discover where your communication skills are strong, and where they are not so strong.

View this page on your computer to complete the quiz!

Score yourself out of 10 for each of the following questions. With 10 representing excellence and 0 representing terrible.

1. Ability to express yourself verbally

Do you find it easy to express yourself verbally, so that others always understand what you mean? Or do you have many instances when you "know what you mean but can't explain it"?

Score higher if you find it easy to express yourself verbally; and score lower if you sometimes have trouble explaining your exact meaning

2. Confident and professional manner

To what degree are you able to present yourself in a professional, confident and positive manner? Or do you sometimes feel that you lack confidence in your communication style?

Score higher if you feel confident in your communication style, and score lower if you feel a lack of confidence as a communicator

3. Positive and optimistic outlook

To what degree are you perceived by others as a positive, optimistic person; or do people regard you more frequently as pessimistic, gloomy or cynical.

Score higher if you come across as positive and optimistic, and score lower if you think you come across as slightly pessimistic, angry or anxious

4. Ability to use proper humour

To what degree is your sense of humour based on making jokes at the other’s expense; i.e. you laugh AT other people?

Score LOWER if your humour is based on "taking the mickey" or making sarcastic comments or jokes at the others expense; and score HIGHER if your humour is good natured

5. Goal focused individual

To what degree do you tend to encourage others to talk about their goals and plans for the future?

Score higher if you DO encourage others to talk about their goals and their plans, and score lower if you get them to talk about what is going wrong today

6. Conflict management skills

To what degree are you able to handle conflict situations with the right amount of assertiveness, neither saying too much nor too little. Or do you find conflict situations difficult to handle properly?

Score higher if you DO handle conflict situations well; and score lower if have too many conflicts that become bad tempered spats

7. Ability to listen and question correctly

Would you regard yourself as a good listener? Do you listen well, without interruption and do you ask the right questions: or not?

Score higher if you do listen well and ask good questions, and score lower if you don’t listen well or don’t remember what you heard

8. Give proper appreciation

Do you always remember to give appreciation, praise and thanks to those who have earned it? Or do you sometimes forget?

Score higher if you always pay people their dues by giving them your appreciation, praise and thanks, and score lower if sometimes forget to say thank you

9. Good body language

Do you have good body language skills; good posture, hand gestures, facial expression, dress code, etc.: or do you think you should improve your body language?

Score higher if you have good body language, and score lower if you think that you could improve your body language or appearance

10. Correct voice tones

Do you like your voice tones: To what degree do you have a voice that is loud enough, strong enough, at the right pitch, tone and pace? Or are there aspects of your voice that you don’t like.

Score higher if you have an excellent speaking voice, and score lower if you don’t