Communication Skills Training Course

Random Customer Review

Course Content: Good balance between theory and practical exercises. Content could be applied to all of us in the group, despite difference in working backgrounds. I found the conflict management and use of language sections of the course particularly useful. The course could have been improved by focusing more on managing people/ subordinates (for me personally). Trainer's Presentation: Excellent. I'll certainly take away points that I'll implement in work.

Rated 4.6/5, based on 461 reviews.
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Global Communication Skills Training Training

Communication Skills Training

Available Open Courses

  • Price per delegate: £435 + VAT
  • 10 May: Oxford - Oxfordshire
  • 17 May: Manchester
  • 24 May: London - Central
  • 8 June: London - Heathrow
  • 15 June: Leeds
  • 20 June: London - Central
  • 21 June: Manchester
  • 29 June: Birmingham
  • See all course dates
  • Email this page to your manager
With the right training, you can do anything:
  • Communicate with more clarity, and persuasion
  • Use your body language correctly
  • Use humour appropriately
  • Ask the right questions
  • Give constructive, not destructive criticism
  • Handle difficult people with greater ease
  • Ensure that you always give polite praise and appreciation
Learn practical tools that you can use in real-life situations.

Communication Skills Training - 1 day course

Course Pricing and Availability

Bespoke In House Training

This course is also available as an in house group training course in the UK and worldwide. We can tailor the content to fit your specific needs.
Group training costs from £1,850 +VAT per day for up to 20 delegates (plus trainer's B&B).
In-house training proposal

Would you like to contact us?

One Day open training course: £435 +VAT per delegate.
Our next open course is in 8 days, ✔ there are still places available. Would you like to book online now or see all course dates?

We currently offer open courses in: London, Birmingham, Manchester, Heathrow, Central London, Oxford, Swindon, Bristol, Leeds, Nottingham, Southampton and Glasgow, Scotland.

Please note all our training courses include three months additional FREE telephone coaching.

Course Timings: Start 09:00 - Finish 16:30. Lunch at 13:00, Tea Breaks at 11:00 and 15:00, giving you an opportunity to check emails and make calls.

Dates Course Venue / Location
Tuesday 10 MayMilton Hill House, Oxford - Oxfordshire (OX13 6AF)Book Now >
Tuesday 17 MayHoliday Inn Manchester Media City , Manchester (M50 2EQ)Book Now >
Tuesday 24 Mayetc. Venues Marble Arch - Edgware Road , London - Central (W2 2EA )Book Now >
Wednesday 8 JuneHoliday Inn London - Heathrow M4,Jct.4, London - Heathrow (UB7 OHP)Book Now >
Wednesday 15 JuneHilton Leeds City, Leeds ( LS1 4BX)Book Now >
Monday 20 Juneetc. Venues Marble Arch - Edgware Road , London - Central (W2 2EA )Book Now >
Tuesday 21 JuneHoliday Inn Manchester Media City , Manchester (M50 2EQ)Book Now >
Wednesday 29 Juneetc. Venues Birmingham - Maple House, Birmingham (B4 6TB)Book Now >
▼ Show More Dates ▼ 

After the course, how can you keep the training-momentum going?

About the Course

Out of ten, how would you rank your personal communication skills?
Would you agree that you could improve your communication skills?
And if you improved your communication skills, would you benefit from that improvement?

You could define your “Communication skills” as your ability to transfer your information, ideas and emotions from your mind, into the minds of others.

Some people cannot always find the right words to express their exact meaning, so if you think that you need help to express yourself with more confidence, then this course is right for you.

In addition, if you want help with handling difficult people; or if you feel you need some help dealing with unpleasant situations, then this course is especially right for you.This communication course will give you the exact methods you need to communicate with more clarity and confidence.

Who should attend the course?

You should attend this communication skills training course, if you:

  • Say to yourself "I know what I mean but I can’t explain it"
  • Need to set clear goals and targets for others to achieve
  • Need to be able to transfer information accurately
  • Believe that problems are often caused by miscommunication
  • Need to explain your exact meaning to others
  • Need to handle difficult people and conflict
  • Want more confidence in expressing your ideas

Benefits of the communication skills training course

The benefits of the communication skills course are:

  • You will feel more confident to express your ideas and opinions.
  • You will get the best possible results from interviews and important meetings of all kinds.
  • You will avoid all the perils and costs of badly worded messages and mis-understandings.
  • You will feel happier to handle situations where you need to criticise other people.

Course Content: Excellent. Thorough, informative, inspirational, enjoyable, practical and achievable. Personally I found the positive thinking elements less relevant, but I can see that it's helpful to recognise that can be an issue for others so it's definitely good to include. Trainer's Presentation: Again excellent, thorough and inspirational. I was particularly impressed with how he dealt with slightly off-topic contributions from some attendees and also those with slightly less developed language skills. Very demographic.

Customer Reviews

Course Overview

After you have attended this popular Communication skills training, you will know precisely how to:

Day One - Morning

  • Communicate your message with more clarity, and persuasion.
  • Make your communications more specific.
  • Use humour to your advantage.
  • Communicate your own goals.
  • Ask the right questions.
  • Speak and write more accurately, by giving clear definitions.
  • Speak in more optimistic terms.
  • Avoid accidental "negative commands" such as, "Don't panic!"

Day One - Afternoon

  • Give constructive, not destructive criticism.
  • Find the solutions to problems.
  • Handle difficult people with greater ease.
  • Distinguish between "a fact" and "an opinion".
  • Properly use of your body language.
  • Properly use of your voice tones.
  • Ensure that you always give praise and appreciation.

The course content was great and contextual. Some of it I have covered before, but elements were new, such as the method of conflict resolution was easier to remember. The trainer gave lots of examples and was a good trainer as he kept me engaged.

Customer Reviews

Communication Skills Training Course Content

Communication Skills Course AM

Communication - Clear, Convincing, Positive

We need to know how to communicate in order to inspire the best performance from ourselves and others.

What are the characteristics of all good communicators?

All good communicators share the same three characteristics.
Good communicators are:

  1. Clear
  2. Convincing
  3. Positive

If you are a clear, convincing and positive communicator then, everyone will understand what you are saying, they will understand why you are saying it; and they will get a good feeling about it.

How can you gain a reputation for being a clear, convincing and positive communicator?

Here are the steps:

  1. Communicate your goals – You are defined by your goals. Your goals need to be expressed in clear and unambiguous terms.
  2. Use numbers to gain greater clarity - Using numbers is the easiest way to improve the clarity of your language. Numbers introduce exact times, exact quantities and more specific information.
  3. Use the EIGHT PART SMART model to give exact meaning to your message.
  4. Practice good humour. Remember that some people use humour in the wrong way. They use humour in destructive ways. We want to use humour only in fun and friendly ways. We need to distinguish between the incorrect and the correct use of humour.
  5. Explain your ideas - some people have difficulty explaining their ideas. They cannot translate their mental images into language. You need to be able to transform your thoughts into clear, specific language. We will give you the best way to do this.
  6. Improve your listening skills (how to pick out the exact meaning of their message). Listening is the art of picking out the most important things and gaining an exact understanding.
  7. Make the distinction between a negative cynic and a positive critic. Sometimes criticism is a good thing. It all depends how the message is worded. We will help you to distinguish between constructive criticism (the good thing) and cynicism, (the bad thing).
  8. Make the distinction between using negative language and positive language - It is not enough to tell people what you won’t, or can’t do, and why, (negative language). You must, in addition, tell people what you will do, can do, and how, (positive language).
  9. Give only positive instructions. Negative instructions cause confusion. Make sure the last thing they hear or read, is what you DO want.

Practical exercises for the delegates to learn skills

The course content was great and contextual. Some of it I have covered before, but elements were new, such as the method of conflict resolution was easier to remember. The trainer gave lots of examples and was a good trainer as he kept me engaged.

Customer Reviews

Communication Skills Course PM

Conflict situations are inevitable. When there is tension or conflict, then it is important to make your communication clear, assertive and not too emotional.

Communication in Conflict

How can you keep calm in conflict?

Here are the steps for clear, rational and positive communication in Conflict situations.

  1. Get the timing right.
  2. Give assertive, constructive criticism.
  3. Use a rational, not emotional approach to constructive criticism.
  4. Don’t use highly opinionated or judgemental language.
  5. Instead use factual, specific, non-emotionalised language.
  6. Try to take the heat out of the situation.
  7. Prepare your message in advance. Plan your words carefully.
  8. Formulate a solution to the problem or difficult situation. You need to figure out a solution that is rational under the circumstances, and therefore more likely to obtain an agreement.
  9. If the person says NO to your proposal, then you need to know how to distinguish "reasons" from "excuses" for not doing something.
  10. Know when to compromise (and when not to) - Compromise is sometimes the right thing to do, and sometimes it is the worst thing you could do. We will discuss when to compromise and when not to.
  11. The difference between assertive, aggressive and passive communication - You need to be assertive, not aggressive.
  12. Notes on body language and proper voice tone - You need to master your own posture, eye contact, facial expression and gestures. In addition, you must master your own voice volume, pitch and speed of delivery.
  13. The proper use of praise and appreciation - The absence of appreciation is the cause of many conflicts. We will discuss the need for effective praise and appreciation.
  14. Maintain your self-control and confidence.

Practical exercises for the delegates to learn skills

Final Summary and Close

The Training Method

The training method follows this general pattern - the training is very interactive and interesting:

  1. The trainer gives a clear explanation of the point in question with specific examples.
  2. Then, the delegates practice by doing an exercise with each other.
  3. The delegates practice by doing exercise with the trainer.
  4. All points are supported with full written notes to take away.
  5. Delegates are asked to write down an associated action, for each point made.
  6. (At the end of the day, we have about twenty such actions, from which the delegates choose six which are the most personally meaningful).

Note: we do not believe in placing people in any situation of embarrassment by demanding that they 'perform' in front of the whole group. So you can relax: come on this course and be at ease; ready to learn new skills!

Training course content gave a clear plan for communications strategy and for handling of conflict. These I found very useful and I do feel that the wrong box/right box model has given me a new way to handle situations. The trainer was very clear and informative.

Customer Reviews

Price for open training course

You are able to book this course online today.

The open training course costs only £435 +VAT per delegate . For this price we provide:

  • Full day of quality training
  • Tea, coffee and cakes
  • Lunch
  • Full colour course notes
  • Written action plan
  • Certificate
  • Additional training material by means of monthly updates
  • Access to the Post Course Portal
  • Plus 3 months free telephone coaching
    • To answer any on-going questions, you will also receive email and telephone support from your trainer after you have attended the course. Whilst you are implementing what you have learned we will be there to help you if you need us for advice, guidance and coaching.

After the course, how can you to keep the training-momentum going?

We understand that it is important to keep the momentum of the training going, in the weeks after the course. The ideas and methods that you learnt during the course need to be implemented, not just for the two weeks after the course, but for all time!

In order to make that happen, we will give you continued, on-going support after the training course has finished. The support comes in the form of the Post Course Portal.

The Post Course Portal is a web page that contains a review of all the course material, plus the following:

  • Newsletters containing training blogs and articles, which will provide you with ongoing training and good ideas, whenever you need them.
  • Fun questionnaires that are designed to tease out your strengths and weaknesses and then give you ideas as to how you might improve your performance.
  • Decision matrices that will allow you to make decisions and prioritise tasks into the correct order.
  • Summary diagrams and mind maps from the course.
  • Conflict scripts that give you examples of how the conflict method can be used, in real life situations.
  • Free eBook the effective leader manager.

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Price for in house training course

In House Course: from £1,850 +VAT per day (plus trainer's B&B) for up to 20 delegates (download in-house prospectus)

Please call us on +44 1452 856091 to discuss your requirements for the in house training course.

If you want to know more about any Management Training Course or their suitability for you or a colleague call us on +44 1452 856091.