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Communication Skills Training Course -One Day

Learn practical tools that you can use in real-life situations. Communication Skills Training
  • Improve your communication skills: Become more clear, convincing and persuasive
  • Gain more confidence; present your message with more assurance
  • How to specify the exact meaning, so there is no misunderstanding
  • The proper (and improper) use of humour and office banter
  • Handle conflict situations and difficult conversations with the right amount of assertiveness
  • Effective use of body-language gestures and voice tones
  • The proper use of praise, appreciation and thanks: Always leave on a positive note
Learn in a friendly and relaxed atmosphere with people who are facing similar situations as you.

Communication Skills Training -One Day

About this Communication Skills Training Course

Training to help improve your communication by using the best words, voice tones and body language. Improve your powers of persuasion and negotiation. Develop new listening skills and communication styles.

Developing excellent communication skills course is important because everyone needs to effectively communicate their message.

We all need to learn tools and techniques to help us perfect our communication style.

You need good communication skills to effectively communicate facts, feelings, thoughts, opinions and beliefs.

Improving your communication skills allows you to better express your message, so that others will understand you, agree with you and will feel inspired.

In business communication, you also need to inform, persuade, negotiate, critique, inspire and motivate others.
Communicating effectively means you may want to develop more self-confidence, especially in high stress situations.

Management communication involves asking the right QUESTIONS and LISTENING to hear the answer.

In addition, effective communication includes developing the right level of assertiveness. Some people lack assertiveness, and some others are over-assertive. This is important because you sometimes need to have difficult conversations, and you need to project the right amount of assertiveness.

This Communication skills training programme contains some very useful material on how to improve your body language and voice tones.

Voice tones refers to the pitch, pace, volume accent of your voice.
Body language refers to the proper use of hand gestures, eye contact, body posture, facial expression, etc.

Because the lack of appreciation is a common error. this communication course includes training on the proper use of APPRECIATION and praise.

This course also covers the correct (and incorrect) use of humour at work.

All this content is covered on this excellent one-day communication skills training course.
Please read the course programme and then book your place on this popular course.

Who should attend the course?

You should attend this effective communication skills course, if you:

  • Say to yourself "I know what I mean but I can’t explain it"
  • Need to set clear goals and targets for others to achieve
  • Need to be able to transfer information accurately
  • Believe that problems are often caused by miscommunication
  • Need to explain your exact meaning to others
  • Need to handle difficult people and conflict
  • Want more confidence in expressing your ideas

Benefits of good communication skills courses:

The benefits of this course are:

  • You will feel more confident to express your ideas and opinions with clarity and confidence.
  • You will get the best possible results from interviews and important meetings of all kinds.
  • You will avoid all the perils and costs of badly worded messages and mis-understandings.
  • You will feel happier to handle situations where you need to criticise other, potentially, difficult people.

Having a framework really boosts confidence in this area, especially if you are new to leadership. I found the conflict management especially beneficial. The trainer was brilliant, friendly and engaging, with boundless enthusiasm. You know, from his presentation, that he knows what he is talking about.

Customer Reviews

Communication Skills Training - One Day Course Overview

After you have attended this popular business communication skills course, you will know precisely how to:

Day One - Morning

  • Communicate your message with more clarity, and persuasion.
  • Make your communications more specific.
  • Use humour to your advantage.
  • Communicate your own goals.
  • Ask the right questions.
  • Speak and write more accurately, by giving clear definitions.
  • Speak in more optimistic terms.
  • Avoid accidental "negative commands" such as, "Don't panic!"

Day One - Afternoon

  • Give constructive, not destructive criticism.
  • Find the solutions to problems.
  • Handle difficult people and difficult conversations with greater ease.
  • Distinguish between "a fact" and "an opinion".
  • Proper use of your body language.
  • Proper use of your voice tones.
  • Ensure that you always give praise and appreciation.

Available Dates and Locations

21 January
London - Central
£450 +VAT
28 January
£450 +VAT
30 January
Manchester City
£450 +VAT
4 February
£450 +VAT
More dates and locations available
Save £50 on this course

Next Open Course Starts in 42 days, London - Central, places available Book Now >

Please note all our training courses include optional three months FREE telephone coaching to answer any on-going questions.

Course Timings: Start 09:00 - Finish 16:30. Lunch at 13:00, Tea Breaks at 11:00 and 15:00.
6 trainer-led hours, additional 2-3 via post-course portal independent learning

We currently offer training courses in: London, Manchester, Birmingham, Bristol, Maidstone, Scotland, Reading, Dublin, Ireland, Luton, Bedfordshire, Cambridge, Milton Keynes, Leeds, Gloucestershire

Training course covered a lot of ground, was interesting and it kept my attention throughout. The trainer was excellent. Gez kept it relevant and interesting. Liked his style, very engaging.

Customer Reviews

Communication Skills Training Course Content

Effective Communication Skills Training - Morning

Definition: What is Communication skills training?

Communication - Clear, Convincing, Positive

Communication skills training is about learning how to express your ideas in a clear, convincing, and inspiring manner. It is also about improving your ability to more fully understand others, and to quickly resolve any conflicts that may be exist between you. Communication skills training is about understanding others and making yourself clearly understood.

Purpose of Communication Skills Training

All good communicators are clear, convincing and inspiring.
We need to know how to communicate in order to get the best performance from ourselves and inspire others.
If you are a clear, convincing and positive communicator, everyone will understand what you are saying, why you are saying it and they will get a good feeling about it.

How to develop your communication skills

On this communication skills training course, we will cover the following topics:

1. Clearly communicate your goals

You are defined by your goals. Your goals need to be expressed in clear and unambiguous terms, particularly with regard to business communications.

2. Use numbers to gain greater clarity

Using numbers is the easiest way to improve the clarity of your language and help develop good communication skills. Numbers introduce exact times, exact quantities and more specific information. They improve the quantitative nature of your language and make it less likely to be misunderstood.

3. Use 8-part SMART

Eight-part SMART is a set of eight questions which you need to answer, in order to ensure your goals and plans are well communicated and fully understood.

4. Practice good humour

Some people use humour in destructive and sarcastic ways. We should use humour only in constructive and friendly ways. We need to distinguish between the incorrect and the correct use of humour. The correct use of humour will help develop your interpersonal skills.

5. How to clearly express your message

Some people have difficulty expressing their message. They cannot translate their mental images into words.

We will show you the best way to do this and practice with some real-life examples.

6. Improve your listening skills

Listening is the art of gaining an exact understanding of the message.
Understanding other people is a major communication skill.
We will show you how to improve your listening skills.

7. How to distinguish between a critic and a cynic

Make the distinction between being a miserable cynic and a constructive critic.
Sometimes criticism is a good thing, but it all depends on how it is worded.
We will show you how to give only constructive criticism.

8. Communicate using affirmative instructions

Negative statements often act as an unintended “embedded command”, putting into mind the very idea that you wanted the other person to put out of mind.
Since action follows thought, a person may be more likely to do the thing you are asking them not to do. “Don’t panic”, implies panic.
Therefore, it is important to frame your messages in the affirmative.
We will give you opportunities to practice this important communication skill.

Food Photo Food Photo Food Photo A selection of food which is available on our open courses - varies per venue

The course content was great and contextual. Some of it I have covered before, but elements were new, such as the method of conflict resolution was easier to remember. The trainer gave lots of examples and was a good trainer as he kept me engaged.

Customer Reviews

Communication Skills Training - Day One - Afternoon

Managing the difficult conversation and conflict

Some people are difficult to manage and therefore conflict situations are inevitable. Whenever there is tension or conflict, ensure your communication is clear, assertive and controlled.

Communication in Conflict

1. Communication requires you get the timing right

When you need to have a difficult conversation, it is important to get the timing right. You could say all the right things, but at the wrong time and place.
We will help you get the timing right to improve your handling of difficult conversations.

2. Communication requires you get the emotions right

Conflicts have a tendency to trigger negative emotions in the mind; such as anger and upset. But too much anger and upset can a bad make the situation worse. Therefore, you need to minimise the risk of triggering negative emotional responses.

We will show you exactly how to do this and improve your interpersonal skills.

3. Communicate using factual, objective language

We will show you how to describe your message in objective terms.

Objective language is your key to success and essential for effective communication.

When in conflict, avoid the use of highly-charged emotional or derogatory language, and use only objective language.

We will practice developing this important communication skill.

4. Communicate with the right level of assertiveness.

Be assertive but not aggressive, nor passive. Assertiveness is important. If you come-on too strong, they will fight you; if you don’t come-on strong enough, they will ignore you.

We will help you achieve the right level of assertiveness, clarity and confidence.

5. In conflict, your objective is to take the heat out of the situation

You need to choose your words carefully. Sometimes it takes only one wrong word to cause the other person to explode.

We will show you how to choose the right words to express yourself.

6. Negotiate a way forward

Instead of arguing about the past, switch the conversation onto the future.

This is a very important point: If you are going to argue at all, argue over the future, since the future is capable of being changed.

7. Prepare your message in advance

Whenever possible, prepare your message in advance. You need to know what you must refrain from saying and what you will say.

Good communication, includes mastering the art of “self-editing”.

8. Propose a definite solution to the problem or difficult situation

You need to propose a solution that is practical under the circumstances, and therefore more likely to obtain an agreement.

9. Distinguish reasons from excuses

If the person says NO to your proposal, then you need to know how to distinguish "reasons" from "excuses" for not doing something. You should give concessions to reasons, but not give concessions for excuses.

10. Know when to compromise and when to stand firm

Compromise is sometimes the right thing to do, and sometimes it is the worst thing you could do.

We will discuss when to compromise and when to stand firm.

11. Good body language and the use of proper voice tones

You need to master your own posture, gestures, eye contact and facial expressions.

In addition, you must master the pitch, pace and the volume of your voice.

12. The proper use of praise and appreciation

The absence of appreciation can be the cause of conflict.

We will discuss the need for effective praise and appreciation.
Positive reinforcement.

This training course was just what I was looking for. The captions noted at the back of the book throughout the day have been exceptionally helpful. The training day has been enjoyable with lots of interaction. As an introvert this is a huge step in my development. Timings were kept, and the trainer was helpful answering various questions during the day.

Customer Reviews

The Course Training Method

The training method follows this general pattern - the training is very interactive and interesting:

  1. The trainer gives a clear explanation of the point in question with specific examples.
  2. Then, the delegates practice by doing an exercise with each other.
  3. The delegates practice by doing an exercise with the trainer.
  4. All points are supported with full written notes to take away.
  5. Delegates are asked to write down an associated action, for each point made.
    (At the end of the day, we have about twenty such actions, from which the delegates choose six which are the most personally meaningful).

Note: we do not believe in placing people in any situation of embarrassment by demanding that they 'perform' in front of the whole group. So you can relax: come on this course and be at ease; ready to learn new skills!

Express an Interest

If you feel you would like to attend but cannot yet commit to a secured booking, you can express your interest here.

Open Training Course Pricing and Availability

You are able to book this course online today.

21 January
London - Central
£450 +VAT
28 January
£450 +VAT
30 January
Manchester City
£450 +VAT
4 February
£450 +VAT
More dates and locations available
Save £50 on this course

Next Open Course Starts in 42 days, London - Central, places available Book Now >

  • Venue Photo
  • Venue Photo
  • Venue Photo
  • Venue Photo
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  • Venue Photo
A selection of venue photos

The open training course costs only £450 +VAT per delegate. For this price we provide:

  • A full day of quality training
  • Tea, coffee and cakes
  • Lunch
  • Full colour course handbook
  • Written action plan
  • Certificate
  • Training articles and newsletters
  • Access to additional free training material* after the course

Plus, 3 months free telephone coaching

To answer any on-going questions, you will also receive email and telephone support from your trainer after you have attended the course. Whilst you are implementing what you have learned we will be there to help you if you need us for advice, guidance and coaching.

Course Timings

Start 09:00 - Finish 16:30.
Lunch at 13:00, Tea Breaks at 11:00 and 15:00.

6 trainer-led hours, additional 2-3 via post-course portal independent learning.

After the course, how can you keep the training-momentum going?

We understand that it is important to keep the momentum of the training going, in the weeks after the course. The ideas and methods that you learnt during the course need to be implemented, not just for the two weeks after the course, but for all time!

In order to make that happen, we will give you continued, on-going support after the training course has finished.

* This support comes in the form of...

  • PDF download of the training handbook
  • Newsletters containing training blogs and articles, which will provide you with ongoing training and good ideas, whenever you need them.
  • Fun questionnaires that are designed to tease out your strengths and weaknesses and then give you ideas as to how you might improve your performance.
  • Decision matrices that will allow you to make decisions and prioritise tasks into the correct order.
  • Summary diagrams and mind maps from the course.
  • Conflict scripts that give you examples of how the conflict method can be used, in real life situations.
  • Free eBook the effective leader manager.

All Open Course Dates and Locations

Early Bird Discount - Save £50 Book 3 months in advance for Early Bird Discount. Delegate names can be added later.

Please click a date below to book course places.

Date Area Location Cost Availability


10 December 2018London - CentralLondon etc. venues, London - Central (W2 2EA)£450 +VAT£450 +VATBook Now >

January 2019

21 January 2019London - CentralLondon etc. venues, London - Central (W2 2EA)£450 +VAT£450 +VATBook Now >
28 January 2019LutonLuton Hilton Garden Inn, Luton (LU2 8DL)£450 +VAT£450 +VATBook Now >
30 January 2019Manchester CityManchester etc. venues, Manchester City (M1 3HU)£450 +VAT£450 +VATBook Now >

February 2019

4 February 2019ReadingReading Crowne Plaza, Reading (RG1 8BD)£450 +VAT£450 +VATBook Now >
6 February 2019Leeds CityLeeds Double Tree, Leeds City (LS1 4BR)£450 +VAT£450 +VATBook Now >
13 February 2019BirminghamBirmingham etc. venues, Birmingham (B4 6TB)£450 +VAT£450 +VATBook Now >
27 February 2019London - CentralLondon etc. venues, London - Central (W2 2EA)£450 +VAT£450 +VATBook Now >

March 2019

4 March 2019Dublin, IrelandHotel Riu Plaza The Gresham, Dublin, Ireland (D01 C3W7)£450 (0% VAT)£450 (0% VAT)Book Now >
11 March 2019ManchesterManchester Media City - Holiday Inn, Manchester (M50 2EQ)£400 +VAT£400 +VATBook Now >
13 March 2019LutonLuton Hilton Garden Inn, Luton (LU2 8DL)£400 +VAT£400 +VATBook Now >
20 March 2019BirminghamBirmingham etc. venues, Birmingham (B4 6TB)£400 +VAT£400 +VATBook Now >
25 March 2019London - CentralLondon etc. venues, London - Central (W2 2EA)£400 +VAT£400 +VATBook Now >

April 2019

29 April 2019London - CentralLondon etc. venues, London - Central (W2 2EA)£400 +VAT£400 +VATBook Now >
29 April 2019Manchester CityManchester etc. venues, Manchester City (M1 3HU)£400 +VAT£400 +VATBook Now >

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This course will be delivered by a trainer from the Corporate Coach Group, at the venues listed above. Select a location above to start booking.

In-House Training Course Pricing and Proposal

This course is also available from just £1,950 +VAT per day as a bespoke in-house group training course in the UK and worldwide.

It has been designed to provide a similar experience to our open courses, however we can tailor the content to fit your specific needs. In-House Group training costs from just £1,950 +VAT per day for up to 20 delegates (international training price varies). Plus, hotel accommodation for trainer if necessary. (Premier Inn type: not the Hilton!)

This price includes:

  • Quality training delivered by an experienced trainer
  • Full colour course handbook
  • Personal written action plans
  • Access to additional free training material after the course
  • Three months free telephone coaching

In-House Proposal Document

Download the in-house training proposal document

Contact Us Today

Please call us on +44 (0)20 3856 3037 to discuss your requirements for the in-house training course.

If you want to know more about any other Management Training Courses, or their suitability for you or a colleague, call us on +44 (0)20 3856 3037.

Email your Manager

If you are reading this page with the intention of attending the course, then you may need to 'put forward a case' to a manager who makes the final decision.

So, you may find it beneficial to give your manager this document, which will give all the information needed to make the right decision.

To do this, please enter the manager's email address below and.. take me to your leader!

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Communication Skills Training Course Quiz

To succeed, you need to communicate clearly, with clarity and confidence. We recommend attending communication skills courses, such as this one.

Try this quick quiz and discover where your management communication skills are strong, and where they are not so strong.

View this page on your computer to complete the quiz!

Score yourself out of 10 for each of the following questions. With 10 representing excellence and 0 representing terrible.

1. Ability to express yourself verbally

Do you find it easy to express yourself verbally, so that others always understand what you mean? Or do you have many instances when you "know what you mean but can't explain it"?

Score higher if you find it easy to express yourself verbally; and score lower if you sometimes have trouble explaining your exact meaning

2. Confident and professional manner

To what degree are you able to present yourself in a professional, confident and positive manner? Or do you sometimes feel that you lack confidence in your communication style?

Score higher if you feel confident in your communication style, and score lower if you feel a lack of confidence as a communicator

3. Positive and optimistic outlook

To what degree are you perceived by others as a positive, optimistic person; or do people regard you more frequently as pessimistic, gloomy or cynical.

Score higher if you come across as positive and optimistic, and score lower if you think you come across as slightly pessimistic, angry or anxious

4. Ability to use proper humour

To what degree is your sense of humour based on making jokes at the other’s expense; i.e. you laugh AT other people?

Score LOWER if your humour is based on "taking the mickey" or making sarcastic comments or jokes at the others expense; and score HIGHER if your humour is good natured

5. Goal focused individual

To what degree do you tend to encourage others to talk about their goals and plans for the future?

Score higher if you DO encourage others to talk about their goals and their plans, and score lower if you get them to talk about what is going wrong today

6. Conflict management skills

To what degree are you able to handle conflict situations and difficult conversations with the right amount of assertiveness, neither saying too much nor too little. Or do you find conflict situations difficult to handle properly?

Score higher if you DO handle conflict situations well; and score lower if have too many conflicts that become bad tempered spats

7. Ability to listen and question correctly

Would you regard yourself as a good listener? Do you listen well, without interruption and do you ask the right questions: or not?

Score higher if you do listen well and ask good questions, and score lower if you don’t listen well or don’t remember what you heard

8. Give proper appreciation

Do you always remember to give appreciation, praise and thanks to those who have earned it? Or do you sometimes forget?

Score higher if you always pay people their dues by giving them your appreciation, praise and thanks, and score lower if sometimes forget to say thank you

9. Good body language

Do you have good body language skills; good posture, hand gestures, facial expression, dress code, etc.: or do you think you should improve your body language?

Score higher if you have good body language, and score lower if you think that you could improve your body language or appearance

10. Correct voice tones

Do you like your voice tones: To what degree do you have a voice that is loud enough, strong enough, at the right pitch, tone and pace? Or are there aspects of your voice that you don’t like.

Score higher if you have an excellent speaking voice, and score lower if you don’t