Communication Skills Training

Communication Skills Training - 1 day course

Out of ten, how would you rate your communication skills?
Is there room for improvement in your powers to clearly communicate?
And if you improved your personal communication skills, would you benefit from that improvement?

Communication is the ability to properly transfer your ideas, information and emotions to the minds of others.

Some people say to themselves, “I know what I mean but I can’t explain it”. If you want help to express your message with more clarity and confidence, then this course is right for you.

In addition, if you want help handling difficult people: if you feel you need some help dealing with unpleasant situations, then this course is especially right for you.This communication course will give you the exact methods you need to communicate with more clarity and confidence.

About the Course

Who should attend the course?

You should attend this communication skills training course, if you:

• Say to yourself "I know what I mean but I can’t explain it"
• Need to set clear goals and targets for others to achieve
• Need to be able to transfer information accurately
• Believe that problems are often caused by miscommunication
• Need to explain your exact meaning to others
• Need to handle difficult people and conflict
• Want more confidence in expressing your ideas

Benefits of the communication skills training course

The benefits of the communication skills course are:

• You will feel more confident to express your ideas and opinions.
• You will get the best possible results from interviews and important meetings of all kinds.
• You will avoid all the perils and costs of badly worded messages and mis-understandings.
• You will feel happier to handle situations where you need to criticise other people.

Communication Skills Training Course Content

Clear Communication - To some degree, your future success depends upon your ability to communicate. You need to be more clear, accurate, convincing and confident.

You need to able to communicate the following:

1. Your goals: You must be able to communicate what it is that you want.
2. The exact meaning of your complex ideas: Some of your ideas are not easy to explain. You need to know how to explain yourself.
3. Your plans for the future: You need to explain how you intend to achieve your goals.
4. Your constructive criticism: You need to communicate with people properly, when you are in conflict with them.
5. How you feel. You need to speak to people in positive, not negative ways.
6. How to induce a positive mental attitude: You need to know how to inspire positive emotional responses in your listeners.

Communication Skills Course AM

How can you develop your communication skills in order to get the best from yourself and others?

You need to develop your communication skills in the following ways. You need to know:

• How to communicate your goals - Your goals need to be expressed in clear and unambiguous terms.
• How to use numbers to gain accuracy - You can gain clarity by using numbers. Using numbers is the easiest way to improve the quantitative nature of your language.
• The use (and misuse) of humour at work - Some people use humour in the wrong way. They use humour in destructive ways. We need to distinguish between the correct and the incorrect use of humour.
• How to explain your ideas - Some people have difficulty explaining their ideas, verbally. They cannot turn their mental images into language. You need to be able to translate your thoughts into clear, defined language. We will give you the method to do this.
• How to improve your listening skills (how to pick out the exact meaning of their message) - Listening is the art of picking out the important things and remembering them. We will show you how to improve your listening skills.
• How to handle a negative cynic - Sometimes criticism is a good thing. And sometimes criticism is a bad thing, it all depends how the message is worded. We will help you to distinguish between constructive criticism (the good thing) and cynicism, (the bad thing).
• The use of affirmative language - It is not enough to tell people what you won’t, or can’t do and why, (negative language). You must in addition tell people what you will do, can do. (Affirmative language).

Practical exercises for the delegates to learn skills

Communication Skills Course PM

When there is tension or conflict, then it is important to make your communication clear, accurate, assertive and non-emotional. We will discuss how to develop a rational approach to conflict management.

How to give assertive constructive criticism

• How to use a rational, not emotional approach to constructive criticism and conflict
• How to use factual language to criticise - Factual language is objective language.
• How to prepare your message in advance - Don’t just say anything. Plan your words carefully.
• How to formulate a solution to the problem or difficult situation - You need to figure out a solution that is rational under the circumstances, and therefore more likely to obtain an agreement.
• If the person says NO to your proposal, then you need to know how to distinguish "reasons" from "excuses" for not doing something.
• Know when to compromise (and when not to) - Compromise is sometimes the right thing to do, and sometimes it is the worst thing you could do. We will discuss when to compromise and when not to.
• The difference between assertive, aggressive and passive communication - You need to be assertive, not aggressive.
• Notes on body language and proper voice tone - You need to master your own posture, eye contact, facial expression and gestures. In addition, you must master your own voice volume, pitch and speed of delivery.
• The proper use of praise and appreciation - The absence of appreciation is the cause of many conflicts. We will discuss the need for effective praise and appreciation.
• How to maintain your self control and confidence -Don’t say just anything that comes into your mind. Think it through before you speak or before you react or before you write the email.

Practical exercises for the delegates to learn skills

Final Summary and Close

Price for open training course

• Full days quality training
• Tea, coffee and cakes
• Lunch
• Full colour course notes
• Written action plan
• Certificate
• Access to the Post Course Portal:
  • Audio download of 'The Effective Leader Manager' programme
  • Access to DVD downloadable training courses:
    • Conflict Management
    • Time Management
    • Stress Management
    • Interview Skills
    • Accelerated Learning
  • Free eBook 'The Effective Leader Manager'
  • Free training needs analysis, with personalised development action plan based upon results

Plus 3 months free telephone coaching

To answer any on-going questions, you will also receive email and telephone support from your trainer after you have attended the course. Whilst you are implementing what you have learned we will be there to help you if you need us for advice, guidance and coaching.

Price for in house training course

In House Course: from £1,700 +VAT per day for up to 20 delegates

Please call us on +44 1452 856091 to discuss your requirements for the in house training course.

If you want to know more about any Management Training Course or their suitability for you or a colleague call us on +44 1452 856091.