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Training course content: Excellent. Very pertinent and relevant. I have had difficulties at work recently and I could relate the content to those issues and rather than avoid, I now have techniques to resolve conflict. Trainer's presentation: The trainer was clear, concise and professional. The concise material was relevant and summarised well.

Rated 4.6/5, based on 462 reviews.
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Communication Skills Training

Book Online Now, or Call Us +44 1452 856091

Available Open Courses:

Communication Skills Training - 1 day course

Communication Skills Training Course

After you have attended this popular Communication skills training, you will know precisely how to:

  1. Communicate your message with more clarity, and persuasion.
  2. Make your communications more specific.
  3. Use humour to your advantage.
  4. Communicate your own goals.
  5. Ask the right questions.
  6. Speak and write more accurately, by giving clear definitions.
  7. Speak in more optimistic terms.
  8. Give constructive, not destructive criticism.
  9. Find the solutions to problems.
  10. Avoid accidental "negative commands" such as, "Don't panic!"
  11. Handle difficult people with greater ease.
  12. Distinguish between "a fact" and "an opinion".
  13. Proper use of your body language.
  14. Proper use of your voice tones.
  15. Ensure that you always give praise and appreciation.

Course Details

Bespoke In House Training

This course is also available as an in house group training course in the UK and worldwide. We can tailor the content to fit your specific needs.
Group training costs from £1,850 +VAT (plus trainer's B&B) per day for up to 20 delegates
Download in-house prospectus here

Would you like to contact us?

One Day open training course: £435 +VAT per delegate.
Our next open course is in 10 days, ✔ there are still places available. Would you like to book online now or see more available dates?

We currently offer open courses in: London, Birmingham, Manchester, Heathrow, Central London, Oxford, Bristol, Nottingham and Glasgow, Scotland.

Please note all our training courses include three months additional FREE telephone coaching.

Course Timings: Start 09:00 - Finish 16:30. Lunch at 13:00, Tea Breaks at 11:00 and 15:00, giving you an opportunity to check emails and make calls.

Who should attend the course?

You should attend this communication skills training course, if you:

  • Say to yourself "I know what I mean but I can’t explain it"
  • Need to set clear goals and targets for others to achieve
  • Need to be able to transfer information accurately
  • Believe that problems are often caused by miscommunication
  • Need to explain your exact meaning to others
  • Need to handle difficult people and conflict
  • Want more confidence in expressing your ideas

Benefits of the communication skills training course

The benefits of the communication skills course are:

  • You will feel more confident to express your ideas and opinions.
  • You will get the best possible results from interviews and important meetings of all kinds.
  • You will avoid all the perils and costs of badly worded messages and mis-understandings.
  • You will feel happier to handle situations where you need to criticise other people.

Training course content: To have a clear plan and communications strategy and handling of conflict. These I found very useful and I do feel that the wrong box/right box model has given me a new way to handle situations. Trainer's presentation: The trainer was very clear and informative.

Customer Reviews

About the Communication Skills Course

Out of ten, how would you rank your personal communication skills?
Would you say that there is some room for improvement in your powers to clearly communicate?
And if you improved your communication skills, do you think you would benefit from that improvement?

Communication is the ability to transfer your ideas, information and emotions into the minds of others, without any errors.

Some people say to themselves, “I know what I mean but I can’t explain it”. So, if you want help to express your message with more clarity and confidence, then this course is right for you.

In addition, if you want help with handling difficult people; or if you feel you need some help dealing with unpleasant situations, then this course is especially right for you.This instructive training will give you all the help you need to communicate with more clarity, confidence and persuasiveness.

Communication Skills Training Course Content

Communication Skills Course AM

How can you develop your communication skills in order to get the best from yourself and others?

Communication - Clear, Convincing, Positive

You need to develop your communication skills in the following ways. You need to know:

  • How to communicate your goals - Your goals need to be expressed in clear and unambiguous terms.
  • How to use numbers to gain accuracy - You can gain clarity by using numbers. Using numbers is the easiest way to improve the quantitative nature of your language.
  • The use (and misuse) of humour at work - Some people use humour in the wrong way. They use humour in destructive ways. We need to distinguish between the correct and the incorrect use of humour.
  • How to explain your ideas - Some people have difficulty explaining their ideas, verbally. They cannot turn their mental images into language. You need to be able to translate your thoughts into clear, defined language. We will give you the method to do this.
  • How to improve your listening skills (how to pick out the exact meaning of their message) - Listening is the art of picking out the important things and remembering them. We will show you how to improve your listening skills.
  • How to handle a negative cynic - Sometimes criticism is a good thing. And sometimes criticism is a bad thing, it all depends how the message is worded. We will help you to distinguish between constructive criticism (the good thing) and cynicism, (the bad thing).
  • The use of affirmative language - It is not enough to tell people what you won’t, or can’t do and why, (negative language). You must in addition tell people what you will do, can do. (Affirmative language).

Practical exercises for the delegates to learn skills

Communication Skills Course PM

When there is tension or conflict, then it is important to make your communication clear, accurate, assertive and non-emotional. We will discuss how to develop a rational approach to conflict management.

Communication in Conflict

How to give assertive constructive criticism

  • How to use a rational, not emotional approach to constructive criticism and conflict
  • How to use factual language to criticise - Factual language is objective language.
  • How to prepare your message in advance - Don’t just say anything. Plan your words carefully.
  • How to formulate a solution to the problem or difficult situation - You need to figure out a solution that is rational under the circumstances, and therefore more likely to obtain an agreement.
  • If the person says NO to your proposal, then you need to know how to distinguish "reasons" from "excuses" for not doing something.
  • Know when to compromise (and when not to) - Compromise is sometimes the right thing to do, and sometimes it is the worst thing you could do. We will discuss when to compromise and when not to.
  • The difference between assertive, aggressive and passive communication - You need to be assertive, not aggressive.
  • Notes on body language and proper voice tone - You need to master your own posture, eye contact, facial expression and gestures. In addition, you must master your own voice volume, pitch and speed of delivery.
  • The proper use of praise and appreciation - The absence of appreciation is the cause of many conflicts. We will discuss the need for effective praise and appreciation.
  • How to maintain your self control and confidence -Don’t say just anything that comes into your mind. Think it through before you speak or before you react or before you write the email.

Practical exercises for the delegates to learn skills

Final Summary and Close

The Training Method

The training method follows this general pattern - the training is very interactive and interesting:

  1. The trainer gives a clear explanation of the point in question with specific examples.
  2. Then, the delegates practice by doing an exercise with each other.
  3. The delegates practice by doing exercise with the trainer.
  4. All points are supported with full written notes to take away.
  5. Delegates are asked to write down an associated action, for each point made.
  6. (At the end of the day, we have about twenty such actions, from which the delegates choose six which are the most personally meaningful).

Note: we do not believe in placing people in any situation of embarrassment by demanding that they 'perform' in front of the whole group. So you can relax: come on this course and be at ease; ready to learn new skills!

I found the course to be informative and I very much enjoyed the day. The number of delegates allowed for a more personal approach which I found helpful. I have taken away some useful tools to handle difficult and confrontational situations, that can be applied not only in the workplace but in life generally. Having access to the post course portal for further support is also a bonus. I found the course tutor, Chris, to be engaging and would definitely consider attending your courses in the future.

Customer Reviews

Price for open training course

You are able to book this course online today.

The open training course costs only £435 +VAT per delegate . For this price we provide:

  • Full day of quality training
  • Tea, coffee and cakes
  • Lunch
  • Full colour course notes
  • Written action plan
  • Certificate
  • Additional training material by means of monthly updates
  • Access to the Post Course Portal:
    • Audio download of 'The Effective Leader Manager' programme
    • Free eBook 'The Effective Leader Manager'
    • Free training needs analysis, with personalised development action plan based upon results

Plus 3 months free telephone coaching

To answer any on-going questions, you will also receive email and telephone support from your trainer after you have attended the course. Whilst you are implementing what you have learned we will be there to help you if you need us for advice, guidance and coaching.

Free Telephone Consultation service for buyers

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Price for in house training course

In House Course: from £1,850 +VAT (plus trainer's B&B) per day for up to 20 delegates (download in-house prospectus)

Please call us on +44 1452 856091 to discuss your requirements for the in house training course.

If you want to know more about any Management Training Course or their suitability for you or a colleague call us on +44 1452 856091.