Established, since 1997, leading UK based training provider.

Management Development Programme Course - Two Day

Learn practical tools that you can use in real-life situations. Management Development Programme
  • Master the six major skills of effective management
  • Set ambitious, achievable goals
  • Clearly communicate your message and your standards
  • Prioritise, organise and delegate: Time management
  • Manage conflict situations and character clashes
  • Manage yourself: Self-awareness and self-control
  • Manage others: Motivate and inspire the whole team
Learn in a friendly and relaxed atmosphere with people who are facing similar situations as you.

Management Development Programme - Two Day Course

About this Management Development Programme Course

The purpose of the management development programme is to help your managers develop more confidence, by means of developing skills. Confidence in any situation, comes from knowing exactly what to do, and exactly what to say. The confident manager is the COMPETENT manager.

The purpose of this training is to develop the six major management skills. The course will initiate a process of rapid development by gaining a knowledge of the correct principles you should use to get the best performance from yourself and others.

Managers must be effective. To be effective, they need to get the best performance from themselves and the rest of the team.

They do that by mastering the six major management skills. Goal setting, clear communication, time management (prioritisation), conflict management, self-confidence, and leadership skills.

The purpose of the course is to show you how to develop all six sets.

Management Development Programme Objectives

A manager needs to develop the following six skill sets:

1. Goal focus

The ability to decide upon, and communicate a clear and distinct goal.

2. Excellent communication skills

The ability to speak and write in ways that communicate your message without any misunderstanding. Good communication means the ability to make your message clear, distinct, persuasive and motivational.

3. Time management; planning and prioritisation.

The ability to manage time and to prioritise tasks so that the team is as productive as possible. “Busy work” is to be replaced by “Productive work”.

4. Rational conflict management.

Conflict is inevitable. A manager needs to know how to defuse conflicts before they have the chance to explode into something more serious. Rational conflict management is the art of taking the negative emotions OUT of the conflict situation and using positive REASONING to resolve conflict.

5. Self-confidence and self-control.

The ability to inspire and motivate yourself (personal management). Each manager needs to develop self-motivation, self-confidence, self-control, self-discipline. Maintain a positive mental state of optimism and realistic self-confidence, especially during the tough times.

6. Leadership.

Inspire and motivate other people.
The ability to inspire self-belief, self-confidence in the other members of the team, especially during difficult times. As opposed to; allowing negativity, pessimism or fear to take hold of the team and weaken its spirit.

A manager needs to develop all six sets. This course shows you how.

The training course content was thorough and just what I needed, but I now need to be disciplined to go through it again and again. I have the motivation to do so. Trainer’s presentation was great. Very informative and an engaging method of presentation. Thank you.

Customer Reviews

Management Development Programme - Two Day Course Overview

Day One - Morning

  • Assessment of your Management strengths and weaknesses
  • Set your own personal learning objectives
  • Decide and communicate ambitious, achievable goals
  • Set high standards
  • Role model the behaviours you want to see in others
  • How to communicate with more clarity
  • Constructive criticism, (NOT destructive)
  • Give specific instructions (NOT vague)

Day One - Afternoon

  • How to Handle difficult conversations
  • How to handle performance issues
  • Use objective language, NOT emotive language
  • Know when to compromise; and when NOT to compromise
  • When, where, how to give corrective feedback
  • The importance of positive praise, appreciation and thanks

Day Two - Morning

  • Effective Time management
  • How to decide what is top priority
  • How to avoid having “busy but non-productive days”
  • Delegate the right job to the right person, in the right way
  • How to handle distractions and interruptions
  • Keep your mind focused on the task at hand
  • How to make the right decisions, every time
  • How to solve problems by interrupting their causes

Day Two - Afternoon

  • Rational-optimism and its effect on tangible results
  • How habitual-pessimism can destroy your chances
  • How to create and sustain a sense of Rational optimism
  • How to overcome failure, setbacks, criticism and defeat
  • Make the science of Continuous Improvement work for you
  • Action-planning: Put these ideas to work

Available Dates and Locations

1 - 2 August
Birmingham
£875 +VAT
20 - 21 August
London - Central
£875 +VAT
12 - 13 September
Manchester
£875 +VAT
17 - 18 September
London - Central
£875 +VAT
More dates and locations available
Save £100 on this course

Next Open Course Starts in 12 days, Birmingham, places available Book Now >

Please note all our training courses include optional three months FREE telephone coaching to answer any on-going questions.

Course Timings: Start 09:00 - Finish 16:30. Lunch at 13:00, Tea Breaks at 11:00 and 15:00.
12 trainer-led hours, additional 2-3 via post-course portal independent learning

We currently offer training courses in: London, Manchester, Birmingham, Bristol, Maidstone, Scotland, Kent, Reading, Dublin, Ireland, Leeds, Gloucestershire

Training course content was excellent, very pertinent and relevant. I have had difficulties at work recently and I could relate the content to those issues and rather than avoid, I now have techniques to resolve conflict. The trainer was clear, concise and professional. The concise material was relevant and summarised well.

Customer Reviews

Management Development Programme Course Content

Management Development Programme - Day One - AM

Management Development Programme Day One

There are six major management skill sets. All effective managers must know:

  1. Set and achieve goals
  2. Communicate clearly
  3. Time management. Prioritise, delegate and organise
  4. Manage conflict and handle difficult conversations
  5. Create a positive mental attitude, especially during tough times
  6. Inspire others and create a positive, productive atmosphere

We will take each one in turn.

The first quality of management is to become goal focused.

  1. Goals are the starting point of all achievement
  2. The team exists to achieve its goals
  3. Setting and communicating clear goals are essential skills of management
  4. Learn the correct way to set goals by following a definite process

Notes and then practice.

Effective communication skills

  1. Communication is the transfer of information from one mind to another
  2. Managers need to effectively communicate information without any loss of meaning
  3. You need clear communication, not vague or ambiguous communication
  4. Clarity is a virtue. Vagueness is a vice
  5. Notes on how to improve your communication to make it CLEAR and DISTINCT
  6. Asking the right questions
  7. Use affirmative language, not negative language
  8. Speak about what you can do, not what you cannot / won’t do

Management Development Programme - Day One - PM

Handling conflict, difficult people, character clashes, and poor performance issues

In teams, occasional conflict is inevitable. Managers need to learn how to manage conflict properly. Conflict in a business setting should NOT be an emotional, blood letting. Conflict needs to be resolved according to the principles of REASON.

The manager needs to be the VOICE OF REASON within the team.

Typically, there are four ways managers try to manage conflict: By using the principles of “Reason”- YES

  1. By getting angry and frustrated - no
  2. By getting upset and tearful - no
  3. By ignoring the situation and just hoping that it goes away – no

Only one of them works well: REASON.

  • Use reason and logic to resolve conflict; not anger or upset
  • Know when to compromise and find the “middle ground”
  • Know when to stand firm and NOT compromise your position
  • Manage conflict conversations and lead them to a solution
  • Five scenarios where you can learn by practising skills
  • Apply this conflict method to your own situations

It is often the case that, in conflict, the LESS you say, the better.

The more you say, the more likely you will say something wrong. So, limit the amount.

Keep to the method we will show you, and you will get the best results possible.

Summary and action planning after day one.

The course content was very informative. Lots of good ideas and thought provoking. Has made me think about my own actions and responses. The trainer's presentation was logical and easy to understand and follow. Very enjoyable day. Thank you very much.

Customer Reviews

Management Development Programme - Day Two - AM

Management Development Programme - Day Two

Time management, planning, prioritisation and delegation

Time management is the art of doing the right things in the right order

The purpose of today’s material is to:

  • Get the most value from every unit of time
  • Work intelligently in a changing environment
  • Stop people wasting your time
  • Eliminate your own bad habits
  • Stop being too easily distracted
  • Eliminate the trivial
  • Create a “mental track” to run on
  • Manage your boss
  • Learn the truth about “multitasking”

Time management programme

You can’t do everything at the same time. Therefore, you must prioritise.

What is the most VALUABLE use of your time right now?

Four types of activity

  • Q1 Crisis zone
  • Q2 Productive zone - The focus
  • Q3 Busy zone
  • Q4 Fruitless zone

Distinguish between “Busy work” and “Productive work”.

Our most hated enemy is: The “busy” but “non-productive day” (Ever you ever had one?)

Time management goal:

To maximise your time in Q2 productive time, by managing your Q3 busy work, and minimise your time on Q4 fruitless tasks.

Time wasters, SOS. Self, Others, Systems.

  1. Self: Your bad habits - where you waste your own time.
  2. Others: Other people - who waste your time.
  3. Systems: Do you have any inefficient work systems, that waste your time?

Delegate lower value, Q3 work to the right person.

  1. How to delegate
  2. 8 Part SMART
  3. Why people who should delegate – often don’t delegate

Prioritisation.

Putting things into the right order.

How to make the right priority decision.

Answer the question: What is the most valuable use of my time right now?

How to use our Prioritisation APP.

How to make better decisions:

  1. Which one/ what kind decisions?
  2. Yes / no decisions-
  3. Should we/ should we not?
  4. In what order?

Manage interruptions using the 80/20 principle

  1. The Pareto time management principle states that 80% of the value is contained in 20% of the content
  2. 80% of the value of the interruption will be in 20% or less of what they want to say
  3. Interrupt the interrupter and get the "maximum value 20%."

Time management tips

Fifty-one-line pieces of time management advice in the form of a questionnaire

Example: Do you waste time worrying about those things you have no power to change?

As a result of doing the questionnaire build your own five-point personal action plan.

Summary and action planning

Management Development Programme - Day Two - PM

Inspiring yourself and the rest of the team.

In managing a team, there is a large element of emotional management necessary.

You need to manage your own emotions and you need to manage the emotions of others.

"Emotional Management" means that you can direct the focus of your mind and create the optimum emotional responses that are appropriate to the circumstance that faces you.
Emotional management means putting limits of the negative emotions such as fear, anger, worry, anxiety and nostalgia.
Emotional management means creating more optimism, confidence, enthusiasm, motivation, energy and happiness.

The self-fulfilling prophecy

The self-fulfilling prophecy is the idea that your thoughts affect your feelings which affect your actions which affect your results.

Therefore inner thoughts affect your outer circumstances.

  • Positive thoughts tend to produce positive results.
  • Negative thoughts tend to produce negative results.

Create and sustain a positive mental attitude

  1. Control the content of your mind
  2. Control the content of your conversation
  3. Control the content of their conversation

How to create more energy

Energy is the “capacity to do work”. Some people don’t have enough energy to do their work. How to generate more energy.

The Five Part Success Cycle

All successful action can be described by the following five words:

Purpose, plan, action, feedback, change.

  1. Purpose = WHAT you want
  2. Plan = HOW you are going to get it
  3. Action = IMPLEMENTATION of the plan
  4. Feedback = RESULTS of the actions you have taken
  5. Change = EVOLUTIONARY PROGRESS; is the improvements in the plans and actions, based on the feedback results

Learn the difference between feedback information and insult.

Negative feedback is part of the success cycle.

However negative feedback should be constructive. NOT destructive.

Note the difference between:

  1. Constructive feedback.
  2. Destructive insult.

To inspire others, get them hooked on the above five-part success cycle.

  1. Decide your goals
  2. Formulate your best plan, in writing
  3. Take consistent action
  4. Observe and measure the feedback. Both the positive and the negative
  5. Make continuous progress by always improving, adapting and evolving

Recognise that the success formula is a continuous process

Failure formula.

  1. UNCLEAR goals
  2. No written plan - wing it
  3. NO action: procrastination – put it off until tomorrow
  4. DESTRUCTIVE criticism - Become disheartened in the face of set-backs and disappointments
  5. REFUSE TO CHANGE - Stand still. Don’t adapt

Summary and Actions

How will this management training help you to get the best from yourself and others?

This was an excellent course, with just the right amount of subjects for the two days. Plenty of techniques to take away into the working environment. The trainer's presentation was clear, concise, witty, knowledgeable.

Customer Reviews

The Course Training Method

The training method follows this general pattern - the training is very interactive and interesting:

  1. The trainer gives a clear explanation of the point in question with specific examples.
  2. Then, the delegates practice by doing an exercise with each other.
  3. The delegates practice by doing an exercise with the trainer.
  4. All points are supported with full written notes to take away.
  5. Delegates are asked to write down an associated action, for each point made.
    (At the end of the day, we have about twenty such actions, from which the delegates choose six which are the most personally meaningful).

Note: we do not believe in placing people in any situation of embarrassment by demanding that they 'perform' in front of the whole group. So you can relax: come on this course and be at ease; ready to learn new skills!

CPD (Continuing Professional Development) Endorsed Course

CPD Accredited Member

This course, content and delivery has been checked and endorsed by the CPD certification service. They have checked our content training style and organisational methods and venues. CPD have accredited the high quality of our courses.

More information about CPD and The Continuing Professional Development Certification Service can be found here.

Express an Interest

If you feel you would like to attend but cannot yet commit to a secured booking, you can express your interest here.





Open Training Course Pricing and Availability

You are able to book this course online today.

1 - 2 August
Birmingham
£875 +VAT
20 - 21 August
London - Central
£875 +VAT
12 - 13 September
Manchester
£875 +VAT
17 - 18 September
London - Central
£875 +VAT
More dates and locations available
Save £100 on this course

Next Open Course Starts in 12 days, Birmingham, places available Book Now >

The open training course costs only £875 +VAT per delegate. For this price we provide:

  • Two full days of quality training
  • Tea, coffee and cakes
  • Lunch
  • Full colour course handbook
  • Written action plan
  • Certificate
  • Training articles and newsletters
  • Access to additional free training material* after the course

Plus, 3 months free telephone coaching

To answer any on-going questions, you will also receive email and telephone support from your trainer after you have attended the course. Whilst you are implementing what you have learned we will be there to help you if you need us for advice, guidance and coaching.

Course Timings

Start 09:00 - Finish 16:30.
Lunch at 13:00, Tea Breaks at 11:00 and 15:00.

12 trainer-led hours, additional 2-3 via post-course portal independent learning.

After the course, how can you keep the training-momentum going?

We understand that it is important to keep the momentum of the training going, in the weeks after the course. The ideas and methods that you learnt during the course need to be implemented, not just for the two weeks after the course, but for all time!

In order to make that happen, we will give you continued, on-going support after the training course has finished.

* This support comes in the form of...

  • PDF download of the training handbook
  • Newsletters containing training blogs and articles, which will provide you with ongoing training and good ideas, whenever you need them.
  • Fun questionnaires that are designed to tease out your strengths and weaknesses and then give you ideas as to how you might improve your performance.
  • Decision matrices that will allow you to make decisions and prioritise tasks into the correct order.
  • Summary diagrams and mind maps from the course.
  • Conflict scripts that give you examples of how the conflict method can be used, in real life situations.
  • Free eBook the effective leader manager.

All Open Course Dates and Locations

Please click a location below to book course places.
You can use the arrows below to change which month is shown.

Early Bird Discount - Save £100
Book 3 months in advance for Early Bird Discount. Delegate names can be added later.

Dates Course Venue / Location Total Course Cost
Wednesday 18 - 19 Julyetc. Venues Marble Arch - Edgware Road , London - Central (W2 2EA)£875 + VAT per delegateBook Now >
Wednesday 18 - 19 Julyetc. Venues Manchester, Manchester City (M1 3HU)£875 + VAT per delegateBook Now >
Wednesday 1 - 2 Augustetc. Venues Birmingham - Maple House, Birmingham (B4 6TB)£875 + VAT per delegateBook Now >
Monday 20 - 21 Augustetc. Venues Marble Arch - Edgware Road , London - Central (W2 2EA)£875 + VAT per delegateBook Now >
Wednesday 12 - 13 SeptemberHoliday Inn Manchester Media City , Manchester (M50 2EQ)£875 + VAT per delegateBook Now >
Monday 17 - 18 Septemberetc. Venues Marble Arch - Edgware Road , London - Central (W2 2EA)£875 + VAT per delegateBook Now >
Monday 17 - 18 SeptemberTBC - Reading, Reading (TBC Reading)£875 + VAT per delegateBook Now >
Monday 24 - 25 SeptemberDoubleTree Leeds, Leeds City (LS1 4BR)£875 + VAT per delegateBook Now >
Monday 24 - 25 Septemberetc. Venues Birmingham - Maple House, Birmingham (B4 6TB)£875 + VAT per delegateBook Now >
Monday 1 - 2 OctoberVillage Hotel, Maidstone Kent , Maidstone Kent (ME14 3AQ)£875 + VAT per delegateBook Now >
Monday 15 - 16 Octoberetc. Venues Marble Arch - Edgware Road , London - Central (W2 2EA)£875 + VAT per delegateBook Now >
Monday 15 - 16 OctoberTBC - Dublin, Dublin, Ireland (TBC Dublin)£875 + VAT per delegateBook Now >
Tuesday 23 - 24 Octoberetc. Venues Manchester, Manchester City (M1 3HU)£875 + VAT per delegateBook Now >
Wednesday 7 - 8 Novemberetc. Venues Birmingham - Maple House, Birmingham (B4 6TB)£875 + VAT per delegateBook Now >
Wednesday 14 - 15 Novemberetc. Venues Marble Arch - Edgware Road , London - Central (W2 2EA)£875 + VAT per delegateBook Now >
Monday 19 - 20 NovemberDoubleTree Leeds, Leeds City (LS1 4BR)£875 + VAT per delegateBook Now >
Wednesday 28 - 29 NovemberVillage Hotel, Maidstone Kent , Maidstone Kent (ME14 3AQ)£875 + VAT per delegateBook Now >
Wednesday 28 - 29 NovemberTBC - Reading, Reading (TBC Reading)£875 + VAT per delegateBook Now >
Wednesday 5 - 6 DecemberHoliday Inn Manchester Media City , Manchester (M50 2EQ)£875 + VAT per delegateBook Now >
Monday 10 - 11 Decemberetc. Venues Marble Arch - Edgware Road , London - Central (W2 2EA)£875 + VAT per delegateBook Now >
Monday 10 - 11 Decemberetc. Venues Birmingham - Maple House, Birmingham (B4 6TB)£875 + VAT per delegateBook Now >

In-House Training Course Pricing and Proposal

This course is also available from just £1,950 +VAT per day as a bespoke in-house group training course in the UK and worldwide.

It has been designed to provide a similar experience to our open courses, however we can tailor the content to fit your specific needs. In-House Group training costs from just £1,950 +VAT per day for up to 20 delegates (international training price varies). Plus, hotel accommodation for trainer if necessary. (Premier Inn type: not the Hilton!)

This price includes:

  • Quality training delivered by an experienced trainer
  • Full colour course handbook
  • Personal written action plans
  • Access to additional free training material after the course
  • Three months free telephone coaching

Contact Us Today

Please call us on +44 (0)20 3856 3037 to discuss your requirements for the in-house training course.

If you want to know more about any other Management Training Courses, or their suitability for you or a colleague, call us on +44 (0)20 3856 3037.

Email your Manager

If you are reading this page with the intention of attending the course, then you may need to 'put forward a case' to a manager who makes the final decision.

So, you may find it beneficial to give your manager this document, which will give all the information needed to make the right decision.

To do this, please enter the manager's email address below and.. take me to your leader!


Other Popular Courses

You may be interested in one of our other popular courses:

  • Leadership and Management Training - Two Day Course
    At your place of work, are you in the role of a leader-manager? Your role is to get the best performance from yourself and others. In order to do that, you may need to develop some additional personal skills. This excellent two day course will give you a proven, step by step guide to success as an effective leader manager.
  • Personal Development Training - Two Day Course
    The purpose of this personal development course is to help you to develop your “professional skills” relating to: Communication, goal achievement, personal confidence, positive mental attitude, planning, prioritising and handling difficult people.
  • Conflict Management Training - One Day Course
    Is it true that some of your managers do not manage conflict very well? Instead, do they sometimes mis-manage conflict and make the situation worse? Conflict in your team is inevitable and could even be beneficial, but ONLY IF it is managed according to correct principles.
  • Communication Skills Training - One Day Course
    Are you as confident in your powers of communication, as you would really like to be? Clear and confident communication will help you improve the performance of your whole team. When you return from this fabulous course, you will feel more clear, confident and persuasive.
  • Time Management Training - One Day Course
    Do you ever have days when you're busy but not productive? Do you ever seem to be overwhelmed by the sheer volume of work? If yes: You need our training in time management that will make you: More productive but less busy. Impose order on chaos.