Management Development Programme Course

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The training course was intense but manageable. Covered the subject incorporating additional elements that made the understanding of the subject matter easier to apply to workplace or home. The trainer's presentation was excellent, clear, smoothly moved into next subject. Overall an excellent course delivered in a way that I can use both in my workplace or home.

Rated 4.8/5, based on 458 reviews.
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Global Management Development Programme Training

Management Development Programme

Available Open Courses

Learn practical tools that you can use in real-life situations.
  • Master the six major skills of effective management
  • Set ambitious, achievable goals
  • Clearly communicate your message and your standards
  • Prioritise, organise and delegate: Time management
  • Manage conflict situations and character clashes
  • Manage yourself: Self-awareness and self-control
  • Manage others: Motivate and inspire the whole team
Learn in a friendly and relaxed atmosphere with people who are facing similar situations.

Management Development Programme (MDP) - 2 day open course ILM CPD

Course Pricing and Availability

Also Available:- In House Training

This course is also available as a bespoke in house group training course in the UK and worldwide. We can tailor the content to fit your specific needs.
Group training costs from £1,850 +VAT per day for up to 20 delegates (international training price varies).

Would you like to contact us?

Two day open course: £850 +VAT per delegate.
Our next open course is in 22 days, ✔ there are still places available. Would you like to book online now or see all course dates?
Guaranteed to Run! Book today in the confidence that your course is guaranteed to run. Read More

11 - 12 October
£850 +VAT
16 - 17 October
£850 +VAT
18 - 19 October
London - Central
£850 +VAT
More dates and locations available
Save £100 on this course

We currently offer training courses in: London, Birmingham, Manchester, Heathrow, Central London, Oxford, Swindon, Bristol, Cheltenham, Gloucestershire, Leeds, Nottingham, Southampton, Glasgow, Scotland, Dubai, UAE.

Please note all our training courses include three months additional FREE telephone coaching.

Course Timings: Start 09:00 - Finish 16:30. Lunch at 13:00, Tea Breaks at 11:00 and 15:00, giving you an opportunity to check emails and make calls.
12 trainer-led hours, additional 2-3 via post-course portal independent learning

About the MDP - Management Development Programme

The CPD Certification Service have accredited the high quality of the Leadership and Management course and that it conforms to the continuing professional development principles - read more.

The purpose of the management development programme is to help your managers develop more confidence, by means of developing skills. Confidence in any situation, comes from knowing exactly what to do, and exactly what to say. The confident manager is the COMPETENT manager.

The purpose of this training is to develop the six major management skills. The course will initiate a process of rapid development by gaining a knowledge of the correct principles you should use to get the best performance from yourself and others.

Managers must be effective. To be effective, they need to get the best performance from themselves and the rest of the team.

They do that by mastering the six major management skills. Goal setting, clear communication, time management (prioritisation), conflict management, self-confidence, and leadership skills.

The purpose of the course is to show you how to develop all six sets.

Management Development Programme Objectives

A manager needs to develop the following six skill sets:

1. Goal focus

The ability to decide upon, and communicate a clear and distinct goal.

2. Excellent communication skills

The ability to speak and write in ways that communicate your message without any misunderstanding. Good communication means the ability to make your message clear, distinct, persuasive and motivational.

3. Time management; planning and prioritisation.

The ability to manage time and to prioritise tasks so that the team is as productive as possible. “Busy work” is to be replaced by “Productive work”.

4. Rational conflict management.

Conflict is inevitable. A manager needs to know how to defuse conflicts before they have the chance to explode into something more serious. Rational conflict management is the art of taking the negative emotions OUT of the conflict situation and using positive REASONING to resolve conflict.

5. Self-confidence and self-control.

The ability to inspire and motivate yourself (personal management). Each manager needs to develop self-motivation, self-confidence, self-control, self-discipline. Maintain a positive mental state of optimism and realistic self-confidence, especially during the tough times.

6. Leadership.

Inspire and motivate other people.
The ability to inspire self-belief, self-confidence in the other members of the team, especially during difficult times. As opposed to; allowing negativity, pessimism or fear to take hold of the team and weaken its spirit.

A manager needs to develop all six sets. This course shows you how.

Brief outline of the Management Development Programme

Day One - Morning

  • Assessment of your Management strengths and weaknesses
  • Set your own personal learning objectives
  • Decide and communicate ambitious, achievable goals
  • Set high standards
  • Role model the behaviours you want to see in others
  • How to communicate with more clarity
  • Constructive criticism, (NOT destructive)
  • Give specific instructions (NOT vague)

Day One - Afternoon

  • How to Handle difficult conversations
  • How to handle performance issues
  • Use objective language, NOT emotive language
  • Know when to compromise; and when NOT to compromise
  • When, where, how to give corrective feedback
  • The importance of positive praise, appreciation and thanks

Day Two - Morning

  • Effective Time management
  • How to decide what is top priority
  • How to avoid having “busy but non-productive days”
  • Delegate the right job to the right person, in the right way
  • How to handle distractions and interruptions
  • Keep your mind focused on the task at hand
  • How to make the right decisions, every time
  • How to solve problems by interrupting their causes

Day Two - Afternoon

  • Rational-optimism and its effect on tangible results
  • How habitual-pessimism can destroy your chances
  • How to create and sustain a sense of Rational optimism
  • How to overcome failure, setbacks, criticism and defeat
  • Make the science of Continuous Improvement work for you
  • Action-planning: Put these ideas to work

The course content covered everything I was looking for, especially conflict management. The trainer's presentation was very good, with good examples for working through and explained well.

Customer Reviews

Management Development Programme (MDP) Course Content

Management Development Programme - Day One - AM

There are six major management skill sets. All effective managers must know:

  1. Set and achieve goals
  2. Communicate clearly
  3. Time management. Prioritise, delegate and organise
  4. Manage conflict and handle difficult conversations
  5. Create a positive mental attitude, especially during tough times
  6. Inspire others and create a positive, productive atmosphere

We will take each one in turn.

The first quality of management is to become goal focused.

  1. Goals are the starting point of all achievement
  2. The team exists to achieve its goals
  3. Setting and communicating clear goals are essential skills of management
  4. Learn the correct way to set goals by following a definite process

Notes and then practice.

Effective communication skills

  1. Communication is the transfer of information from one mind to another
  2. Managers need to effectively communicate information without any loss of meaning
  3. You need clear communication, not vague or ambiguous communication
  4. Clarity is a virtue. Vagueness is a vice
  5. Notes on how to improve your communication to make it CLEAR and DISTINCT
  6. Asking the right questions
  7. Use affirmative language, not negative language
  8. Speak about what you can do, not what you cannot / won’t do

MDP Training - Day One - PM

Handling conflict, difficult people, character clashes, and poor performance issues

In teams, occasional conflict is inevitable. Managers need to learn how to manage conflict properly. Conflict in a business setting should NOT be an emotional, blood letting. Conflict needs to be resolved according to the principles of REASON.

The manager needs to be the VOICE OF REASON within the team.

Typically, there are four ways managers try to manage conflict: By using the principles of “Reason”- YES

  1. By getting angry and frustrated - no
  2. By getting upset and tearful - no
  3. By ignoring the situation and just hoping that it goes away – no

Only one of them works well: REASON.

  • Use reason and logic to resolve conflict; not anger or upset
  • Know when to compromise and find the “middle ground”
  • Know when to stand firm and NOT compromise your position
  • Manage conflict conversations and lead them to a solution
  • Five scenarios where you can learn by practising skills
  • Apply this conflict method to your own situations

It is often the case that, in conflict, the LESS you say, the better.

The more you say, the more likely you will say something wrong. So, limit the amount.

Keep to the method we will show you, and you will get the best results possible.

Summary and action planning after day one.

Management Development Training Programme - Day Two - AM

Time management, planning, prioritisation and delegation

Time management is the art of doing the right things in the right order

The purpose of today’s material is to:

  • Get the most value from every unit of time
  • Work intelligently in a changing environment
  • Stop people wasting your time
  • Eliminate your own bad habits
  • Stop being too easily distracted
  • Eliminate the trivial
  • Create a “mental track” to run on
  • Manage your boss
  • Learn the truth about “multitasking”

Time management programme

You can’t do everything at the same time. Therefore, you must prioritise.

What is the most VALUABLE use of your time right now?

Four types of activity

  • Q1 Crisis zone
  • Q2 Productive zone - The focus
  • Q3 Busy zone
  • Q4 Fruitless zone

Distinguish between “Busy work” and “Productive work”.

Our most hated enemy is: The “busy” but “non-productive day” (Ever you ever had one?)

Time management goal:

To maximise your time in Q2 productive time, by managing your Q3 busy work, and minimise your time on Q4 fruitless tasks.

Time wasters, SOS. Self, Others, Systems.

  1. Self: Your bad habits - where you waste your own time.
  2. Others: Other people - who waste your time.
  3. Systems: Do you have any inefficient work systems, that waste your time?

Delegate lower value, Q3 work to the right person.

  1. How to delegate
  2. 8 Part SMART
  3. Why people who should delegate – often don’t delegate


Putting things into the right order.

How to make the right priority decision.

Answer the question: What is the most valuable use of my time right now?

How to use our Prioritisation APP.

How to make better decisions:

  1. Which one/ what kind decisions?
  2. Yes / no decisions-
  3. Should we/ should we not?
  4. In what order?

Manage interruptions using the 80/20 principle

  1. The Pareto time management principle states that 80% of the value is contained in 20% of the content
  2. 80% of the value of the interruption will be in 20% or less of what they want to say
  3. Interrupt the interrupter and get the "maximum value 20%."

Time management tips

Fifty-one-line pieces of time management advice in the form of a questionnaire

Example: Do you waste time worrying about those things you have no power to change?

As a result of doing the questionnaire build your own five-point personal action plan.

Summary and action planning

Training Programme for Management - Day Two - PM

Inspiring yourself and the rest of the team.

In managing a team, there is a large element of emotional management necessary.

You need to manage your own emotions and you need to manage the emotions of others.

"Emotional Management" means that you can direct the focus of your mind and create the optimum emotional responses that are appropriate to the circumstance that faces you.
Emotional management means putting limits of the negative emotions such as fear, anger, worry, anxiety and nostalgia.
Emotional management means creating more optimism, confidence, enthusiasm, motivation, energy and happiness.

The self-fulfilling prophecy

The self-fulfilling prophecy is the idea that your thoughts affect your feelings which affect your actions which affect your results.

Therefore inner thoughts affect your outer circumstances.

  • Positive thoughts tend to produce positive results.
  • Negative thoughts tend to produce negative results.

Create and sustain a positive mental attitude

  1. Control the content of your mind
  2. Control the content of your conversation
  3. Control the content of their conversation

How to create more energy

Energy is the “capacity to do work”. Some people don’t have enough energy to do their work. How to generate more energy.

The Five Part Success Cycle

All successful action can be described by the following five words:

Purpose, plan, action, feedback, change.

  1. Purpose = WHAT you want
  2. Plan = HOW you are going to get it
  3. Action = IMPLEMENTATION of the plan
  4. Feedback = RESULTS of the actions you have taken
  5. Change = EVOLUTIONARY PROGRESS; is the improvements in the plans and actions, based on the feedback results

Learn the difference between feedback information and insult.

Negative feedback is part of the success cycle.

However negative feedback should be constructive. NOT destructive.

Note the difference between:

  1. Constructive feedback.
  2. Destructive insult.

To inspire others, get them hooked on the above five-part success cycle.

  1. Decide your goals
  2. Formulate your best plan, in writing
  3. Take consistent action
  4. Observe and measure the feedback. Both the positive and the negative
  5. Make continuous progress by always improving, adapting and evolving

Recognise that the success formula is a continuous process

Failure formula.

  1. UNCLEAR goals
  2. No written plan - wing it
  3. NO action: procrastination – put it off until tomorrow
  4. DESTRUCTIVE criticism - Become disheartened in the face of set-backs and disappointments
  5. REFUSE TO CHANGE - Stand still. Don’t adapt

Summary and Actions

How will this management training help you to get the best from yourself and others?

The Training Method

The training method follows this general pattern - the training is very interactive and interesting:

  1. The trainer gives a clear explanation of the point in question with specific examples.
  2. Then, the delegates practice by doing an exercise with each other.
  3. The delegates practice by doing an exercise with the trainer.
  4. All points are supported with full written notes to take away.
  5. Delegates are asked to write down an associated action, for each point made.
    (At the end of the day, we have about twenty such actions, from which the delegates choose six which are the most personally meaningful).

Note: we do not believe in placing people in any situation of embarrassment by demanding that they 'perform' in front of the whole group. So you can relax: come on this course and be at ease; ready to learn new skills!

The course content was very useful, gave a great insight into how to effectively manage time and working relationships with other people. Trainer's presentation was very interactive, less computer based and more done on the flip board.

Customer Reviews

Price for open training course

You are able to book this course online today.

The open training course costs only £850 +VAT per delegate . For this price we provide:

  • Two Full Days quality training
  • Tea, coffee and cakes
  • Lunch
  • Full colour course notes
  • Written action plan
  • Certificate
  • Additional training material by means of monthly updates
  • Access to the Post Course Portal

Plus 3 months free telephone coaching

To answer any on-going questions, you will also receive email and telephone support from your trainer after you have attended the course. Whilst you are implementing what you have learned we will be there to help you if you need us for advice, guidance and coaching.

After the course, how can you to keep the training-momentum going?

We understand that it is important to keep the momentum of the training going, in the weeks after the course. The ideas and methods that you learnt during the course need to be implemented, not just for the two weeks after the course, but for all time!

In order to make that happen, we will give you continued, on-going support after the training course has finished. The support comes in the form of the Post Course Portal.

The Post Course Portal is a web page that contains a review of all the course material, plus the following:

  • Newsletters containing training blogs and articles, which will provide you with ongoing training and good ideas, whenever you need them.
  • Fun questionnaires that are designed to tease out your strengths and weaknesses and then give you ideas as to how you might improve your performance.
  • Decision matrices that will allow you to make decisions and prioritise tasks into the correct order.
  • Summary diagrams and mind maps from the course.
  • Conflict scripts that give you examples of how the conflict method can be used, in real life situations.
  • Free eBook the effective leader manager.

CPD (Continuing Professional Development) Endorsed Course

CPD Accredited Member

This course, content and delivery has been checked and endorsed by the CPD certification service. They have checked our content training style and organisational methods and venues. CPD have accredited the high quality of our courses.

Other course modules have been endorsed for Continued Professional Development. These are:

More information about CPD and The Continuing Professional Development Certification Service can be found here.

Free Telephone Consultation service for buyers

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Price for in house training course

In House Course: from £1,850 +VAT per day (international training price varies) for up to 20 delegates

Please call us on +44 020 3856 3008 to discuss your requirements for the in house training course.

If you want to know more about any Management Training Course or their suitability for you or a colleague call us on +44 020 3856 3008.