Listening is the half of communication most people neglect. Learn to give your full attention, retain what you hear and ask the right questions - and you'll become a far more effective communicator.
Communication: Listening Skills
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Effective listening requires five active disciplines: giving the other person 100% of your mental focus rather than half-listening while planning your reply; listening with genuine intent to understand rather than intent to respond; translating what you hear into vivid mental images to aid comprehension and retention; asking clarifying questions rather than assuming you have understood; and actively trying to memorise key points rather than relying on notes alone.
These articles are for anyone who recognises that they frequently misunderstand instructions, lose track of what was said in meetings, or find themselves surprised by outcomes they could have anticipated if they had listened more carefully. Improving your listening skills is one of the highest-leverage communication investments you can make.
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