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Improving Your Communication Skills Articles From Our Blog

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    A Six-Step Formula for Great Conversations If you want to have a great conversation with anyone, follow this simple six-step formula. Two basic truths There are two basic truths: Everyone lives with a gap between their current situation and their desired situation. They are always looking for people who can help them close that gap - to move from what they have, to what they want for the future...
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    The Nlp Meta Model

    25 March 2025
    Learn the NLP Meta Model and spot deletions, distortions and generalisations. Ask smart questions, remove confusion and drive clarity at work and in life.
    The NLP Meta Model: Clear Thinking, Clear Communication. The NLP Meta Model is a tool used in Neuro-Linguistic Programming (NLP) to help us understand and clarify the way we think and talk. In daily conversations, people often make mistakes that can lead to confusion or misunderstandings. These mistakes fall into three main categories: Deletions, Distortions, and Generalisations. The Meta Model helps us identify these...
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    How to Develop Self-Confidence

    18 March 2025
    Learn how to build self confidence by reshaping your self image. Apply the RAPID method-five clear steps-to swap doubt for daily certainty and stronger results.
    How to Develop Self-Confidence Many people suffer from self-doubts and want to feel more self-confident, but the question is how. To develop self-confidence, we need to understand that feelings-positive or negative-come from thoughts. Positive thoughts cause positive feelings, and negative thoughts cause negative feelings. So, instead of focusing on feelings, we must focus on thoug...
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Customer Reviews

Here are a selection of reviews for our training courses.

  • The course was brilliant. I especially liked the decision-making matrix and the past/future emotions chart. I've learnt a lot about how I work personally and how to try to better myself as a person. The trainer was energetic, to the point, clear and put his ideas across in a memorable way. I didn’t feel bored or disinterested at any point. Thank you Chris!

  • Very Rich course. Well organised instructor with concrete examples and cases. Very helpful for our work. Very good Topics. Great trainer with vast knowledge. Professional in creating an interactive and enjoyable learning environment, Provided a real list of examples 100/100”

  • Really enjoyed Right Box, Wrong Box for dealing with conflict, it will prevent me getting emotionally involved. Smart Goals will be beneficial for my Quarterly performance reviews along with remaining factual when dealing with negative behaviours. Good delivery of the course content and open discussions for all formulas – Marco made sure all examples was relevant for the varying students. 10/10

  • Really appreciated the real-life examples given. The course was a good pace, with good use of repetition to underline key concepts. Excellent summary. The trainer responded well to feedback, both explicit and implicit. Preferred the fact that the trainer did not use Powerpoint.

  • Course content was much wider than I had envisioned. Interesting and applicable to a wide audience. Excellent summary, with a very comprehensive list to refer to. The trainer's presentation was excellent, very organised, friendly and professional.

  • It was the best of this type of course I’ve attended. I found all elements beneficial, particularly conflict management and the success concept. It was a perfect balance of teaching vs interaction, with a nice touch of humour. I didn’t nod off once, Chris engaged me 100% for the full two days. I’m looking forward to applying what I’ve learnt and would highly recommend this course.