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Established, since 1997, leading UK based training provider.
Celebrating 25 years in business! CPD Member - The CPD Certification Service ilm Recognised Provider

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Improving Your Communication Skills Articles From Our Blog

  • Mastering the Art of Conversing Knowledgeably on Unfamiliar TopicsThumbnail

    Mastering the Art of Conversing Knowledgeably on Unfamiliar Topics

    24 October 2023
    Learn to discuss unfamiliar topics adeptly with a five-step approach, avoiding uninformed statements while engaging in knowledgeable conversations.
    Mastering the Art of Conversing Knowledgeably on Unfamiliar Topics We've all encountered situations when we need to talk intelligently about things we know little about. We don't want to say, "I don't know anything about this," yet we also don't want to say anything wrong or foolish. So, we need a method that allows us to talk in knowledgeable ways about subjects when our understanding is limited. Here is how we can do it: 1. Place the Subject into Its Broader Cla...
    Continue Reading >
  • Six Step Formula for Investigative InterviewsThumbnail

    Six Step Formula for Investigative Interviews

    7 February 2023
    Managers are often required to conduct interviews to obtain information that may be needed as evidence in court. Therefore it is essential that interviews are professionally conducted.
    Six Step Formula for Investigative Interviews Investigative interviews need to uncover the full facts of an event that has occurred. Therefore, investigative interviews need to be professionally undertaken to ensure that all relevant information is gleaned and accurately recorded from all victims, witnesses and suspects, using the following formula: 1. Listen with 100% attention. Investigators must give one hundred per cent full mental focus...
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  • How to Overcome the 6 Barriers of CommunicationThumbnail

    How to Overcome the 6 Barriers of Communication

    10 January 2023
    Barriers of communication come in two forms: mental and physical. We examine how can we overcome these barriers to achieve successful communication.
    How to Overcome the 6 Barriers of Communication There are two kinds of barriers of communication: Mental and physical. Mental communication barriers include: Inattentiveness. Prejudice. Closed mindedness. Physical communication barriers include: Distractions. Lack of time. Language. Mental communication barr...
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Customer Reviews

Here are a selection of reviews for our training courses.

  • The course content was very relevant to my current role and the tools and techniques shown will be of benefit to me going forward. The trainer's presentation was excellent. Re-affirmative points, explanations etc were very effective. Thank you.

  • The course content was useful, informative and made you think and look at things differently. The trainer's presentation was really engaging, interesting, involved everyone, made me feel at ease.

  • Great use of practical tools to help achieve ideal concepts. Practical advice is key. Both Marco and Chris presented brilliantly, despite my constant interrupting. They were well informed/prepared and adaptive to my input.

  • The course content was comprehensive and informative. Useful tools and strategies for managing all aspects of team dynamics. Managing conflict was particularly interesting. Trainer's presentation was clear and easy to understand. Informative.

  • The course content was fascinating, useful and concise. The trainer's presentation was engaging, interesting, funny, inspirational, knowledgeable, respectful, friendly, energetic, highly intelligent and draws on startlingly broad frames of reference.

  • This course has made me think of my management training skills in a different way and has given me a great formula to achieve company goals. The trainer's presentation was great and it was very easy to understand and take in.