Established, since 1997, leading UK based training provider.

What is the hidden cost of your meeting?

What is the hidden cost of your meeting?

Use this quick calculator to reveal the hidden cost of your meetings...

Time

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What is the combined travel time - to and from the meeting (in hours)?



Delegates

The hidden cost of meetings

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Improving Your Communication Skills Articles From Our Blog

  • Think Before You Speak Thumbnail

    Think Before you Speak

    28 April 2020
    Did you see the upset that Donald Trump caused last week with his ill-thought-out words about COVID-19, in front of the world's media? This is a great example of why you should always think before you speak.
    Think Before You Speak! A few days ago, the headlines read: "Public warned not to inject disinfectant The makers of Dettol and Lysol have issued an official statement warning the public not to inject disinfectant, after comments from US President Donald Trump said it would be 'interesting' to see if injecting disinfectant could work to cure the COVID-19 virus...
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  • Delivering Effective Customer Service Thumbnail

    Delivering Effective Customer Service

    3 March 2020
    Customers are more demanding and less tolerant of poor service than they used to be. Therefore, it is essential that your organisation gives customer service great importance, and that staff are suitably trained in the key customer service skills.
    Delivering Effective Customer Service Customer service is based upon four key elements: Communication skills Positive Attitudes. Technical Skills and knowledge. High standards. Your organisation can live long and prosper, only if it satisfies the needs of its customers. These days, customers are more demanding and less tolerant of poor service than ever before. Therefore...
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  • Do You Make Any of These Communication Mistakes? Thumbnail

    Do you Make Any of These Communication Mistakes?

    7 February 2020
    Good communication is important in all aspects of our lives. There are some common mistakes people make when communicating, which can affect how they are perceived. Take a look at these common mistakes and see if you can improve on any of them.
    Do You Make Any of These Communication Mistakes? There are six common mistakes people make in their communication styles. Do you do have any of the following bad habits? Talking too much about yourself. Not trying to understand what the other person really means. Forgetting most of what you hear. Bad language or speech habits. Poor voice tonality. Poor body language. 1. Talking too m...
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Customer Reviews

Here are a selection of reviews for our training courses.

  • The course was very interesting and useful. First management training I've ever received and feel that there were a number of useful techniques and models I will be able to use. The trainer's presentation was good, clear and concise. The pace was right, never dragged or felt rushed.

  • The course contained a lot of content with good formulas/diagrams to make it easy to remember. Plenty of examples to help identify with each element. Use of practice and writing notes helped focus the mind and memorise elements. The trainer's presentation was very interactive and thought-provoking. Good sense of humour to keep all delegates interested. Held delegates attention by asking for delegates own comments. Summarised frequently.

  • There were many things I found beneficial, including six primary virtues, goal focus, positive affirmation, conflict management, distinguishing busy from productive, developing a positive mental attitude etc. The trainer was very clear and engaging, with good interaction with the group. Adoptable and accommodating. The practical sessions were useful.

  • I thought the course was very eye-opening and made me look at simple processes in a very different light and in much more depth. Being a visual learner, I found the diagrams, models and structures very interesting and valuable. Chris is a very engaging and positive presenter, ensuring he explains things thoroughly and ensures everyone understands.

  • The course content was very informative and I wish I had attended this course earlier as I can use it in day-to-day life as well as work-wise. The trainer's presentation was excellent and very well presented. Good vibe energy levels. Time went quick. Great skill sets learnt.

  • The course content was useful, informative and made you think and look at things differently. The trainer's presentation was really engaging, interesting, involved everyone, made me feel at ease.