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Cost of the Meeting
Established, since 1997, leading UK based training provider.
Celebrating 25 years in business! CPD Member - The CPD Certification Service ilm Recognised Provider

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What is the hidden cost of your meeting?

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Improving Your Communication Skills Articles From Our Blog

  • Investigative vs Ordinary ConversationsThumbnail

    Investigative Vs Ordinary Conversations

    23 April 2024
    Conducting investigations entails the skill of adeptly gathering and analysing information to unearth facts, resolve issues, and arrive at informed decisions. It's imperative for professionals to master the art of framing conversations accurately.
    What are the Differences between Investigative vs Ordinary Conversations? The key to successful investigations is knowing the differences between ordinary and investigative conversations. Here are three: 1. Goal focused vs Drifter conversations Investigative conversations don't drift, they are goal focused. Ordinary conversations drift, touching on a mix of topics casually. This relaxed style is great for a general e...
    Continue Reading >
  • How to be an Effective CommunicatorThumbnail

    How to be an Effective Communicator

    2 January 2024
    Effective communication ensures clear understanding. Misunderstandings, confusion, and errors arise when we fail to convey our message accurately. We look at the ways to make ourselves more clearly understood.
    How to be an Effective Communicator The primary purpose of communication is to make ourselves always clearly understood. If we cannot make ourselves understood, then our communications will be fraught with misunderstandings, confusions and errors. Here are six ways to make ourselves more clearly understood: 1. Speak in Affirmative Language Divide language into two parts: affirmative and negative...
    Continue Reading >
  • Mastering the Art of Conversing Knowledgeably on Unfamiliar TopicsThumbnail

    Mastering the Art of Conversing Knowledgeably on Unfamiliar Topics

    24 October 2023
    Learn to discuss unfamiliar topics adeptly with a five-step approach, avoiding uninformed statements while engaging in knowledgeable conversations.
    Mastering the Art of Conversing Knowledgeably on Unfamiliar Topics We've all encountered situations when we need to talk intelligently about things we know little about. We don't want to say, "I don't know anything about this," yet we also don't want to say anything wrong or foolish. So, we need a method that allows us to talk in knowledgeable ways about subjects when our understanding is limited. Here is how we can do it: 1. Place the Subject into Its Broader Cla...
    Continue Reading >

Customer Reviews

Here are a selection of reviews for our training courses.

  • Excellent. Several parts of the course are relevant to my current work situations. The trainer was excellent, easy to follow, well presented.

  • The training course was intense but manageable. Covered the subject incorporating additional elements that made the understanding of the subject matter easier to apply to workplace or home. The trainer's presentation was excellent, clear, smoothly moved into next subject. Overall an excellent course delivered in a way that I can use both in my workplace or home.

  • The course content was brilliant and really helpful. Has helped me to be able to reassess and look at a lot of things in my job and look at me as a person. The trainer's presentation was very welcoming, polite, friendly and very informative.

  • The course was exceptionally useful, full of information that I just would not have associated with these aspects. Has made me really rethink how I need to improve myself and move myself forward, also a little daunting. Also allowing me to help others is a powerful tool. The trainer was very good, interactive, light and not intense, personable. Came across that he really wanted to help and empower the individual.

  • It has been great to discuss and learn about our behaviour patterns, the way to deal with both positive and negative aspects of dealing with colleagues and be able to use a system for all aspects of our roll that will enhance our ability to perform better. The training presentation was excellent, engaging and informative.

  • I thought the course was very eye-opening and made me look at simple processes in a very different light and in much more depth. Being a visual learner, I found the diagrams, models and structures very interesting and valuable. Chris is a very engaging and positive presenter, ensuring he explains things thoroughly and ensures everyone understands.