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Established, since 1997, leading UK based training provider.
Celebrating 25 years in business! CPD Member - The CPD Certification Service ilm Recognised Provider

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Improving Your Communication Skills Articles From Our Blog

  • Six Step Formula for Investigative InterviewsThumbnail

    Six Step Formula for Investigative Interviews

    7 February 2023
    Managers are often required to conduct interviews to obtain information that may be needed as evidence in court. Therefore it is essential that interviews are professionally conducted.
    Six Step Formula for Investigative Interviews Investigative interviews need to uncover the full facts of an event that has occurred. Therefore, investigative interviews need to be professionally undertaken to ensure that all relevant information is gleaned and accurately recorded from all victims, witnesses and suspects, using the following formula: 1. Listen with 100% attention. Investigators must give one hundred per cent full mental focus...
    Continue Reading >
  • How to Overcome the 6 Barriers of CommunicationThumbnail

    How to Overcome the 6 Barriers of Communication

    10 January 2023
    Barriers of communication come in two forms: mental and physical. We examine how can we overcome these barriers to achieve successful communication.
    How to Overcome the 6 Barriers of Communication There are two kinds of barriers of communication: Mental and physical. Mental communication barriers include: Inattentiveness. Prejudice. Closed mindedness. Physical communication barriers include: Distractions. Lack of time. Language. Mental communication barr...
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  • What is the Conversation Cycle?Thumbnail

    What is the Conversation Cycle?

    22 November 2022
    Conversations involve the sharing of information, ideas and opinions. Each person in the conversation must have the opportunity to inform, invite, listen and acknowledge to complete the conversation cycle.
    What is the Conversation Cycle? Definition: The Conversation Cycle is a model which shows how we can use four interrelated communication skills - informing, inviting, listening, acknowledging - to get the best results from all our conversations. Conversations are an opportunity for...
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Customer Reviews

Here are a selection of reviews for our training courses.

  • Course content contained interesting and good material. Liked the philosophical aspect. You can easily use some methods in your private, social life. Was the right amount of content. The trainer was well prepared and motivated. Enough visual display. Loved the interaction. Quite active workshop.

  • The course content was excellent. I learnt a lot of new skills to help me become more organised and better in my job. The trainer's presentation was very good. Enjoyed both days from start to finish.

  • The content was very useful and relevant and included a lot of interactive elements to keep you interested and focused. I like the idea of the summary points and quotes at the back of the manual, that we wrote down each day. Alison delivered the course to perfection. I have never been in a course led by someone so engaging and with such presence, without being domineering or intimidating

  • The content of the course was very good with lots of thought-provoking topics, eg use of words, dealing with conflict, planning and prioritising. There was lots of material to cover but the trainer covered it at a good speed with lots of small sessions of thinking time. Writing our own action plan was a great idea as much more likely to focus on what is important to us.

  • The training course was very useful and packed full of information. The language used was very user-friendly and understandable. The Trainer's presentation was really good, the trainer showed lots of confidence and had great knowledge.

  • Thoroughly enjoyed the course, great confidence builder. Smart questions are fantastic, wrong box-right box is great and time management/priority list was all very beneficial. The Trainer was very engaging, personal and informative. Chris really knew his stuff.