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Why is Staff Training Important?

Why is staff training important? Here are seven reasons.

Why is Staff Training Important?

There are seven reasons why staff training is important:

  1. To save money, by avoiding the costly consequences of working with untrained staff
  2. To ensure your staff create happy customers
  3. The untrained will always be defeated by the well trained
  4. Training permits you to get the maximum “return on investment” with respect to staff salaries
  5. To motivate staff by making them feel valued
  6. To apply the principle of continuous improvement
  7. To ensure your organisation is up to date and at the cutting edge of your industry

1. To save money, by avoiding the costly consequences of working with untrained staff

The most obvious reason to train staff is to prevent costly mistakes, errors and omissions caused by untrained staff.

If your staff do not know what to do, or what to say, then they may do and say the wrong things. When they mess-up, your organisation has to spend precious time trying to rectify a situation that should never have happened in the first place.

Therefore, the first reason to train staff, is to save money.

2. To ensure your staff create happy customers

The primary task of your organisation is to create happy customers, who will return with more business and / or recommend your service to other potential clients.

You can only achieve that goal by providing an excellent service. And you can only provide an excellent service through the medium of your staff. And for your staff to create happy customers, they need to be well trained.

Training your staff will allow you to grow the business, by means of creating happy customers who will return and who will recommend your service to their friends.

3. The untrained will always be defeated by well trained staff

In order to succeed, you need to get the best performance from yourself and from everyone in the team. The primary way you can ensure you are getting the best performance is through gaining advanced knowledge, education and proper training.

You have heard the phrase, “Knowledge is power”. If you want to empower yourself and others, then you need to train.

In sport, an untrained, ill-prepared athlete, will always lose to the well trained, well prepared athlete. And that same principle applies to every field of human endeavour: The untrained will always be defeated by the well-trained.

4. To ensure that your organisation is getting the best return on its investment

Your organisation has to pay its staff, whether or not they are at their most productive.

If your staff are not performing to their full potential, then you will be incurring an opportunity cost, in the form of a lost production, which may not be immediately noticeable.

Since you must pay your staff, then you should ensure that you get the maximum return on that investment. You can do that only by ensuring that every member of staff is actualising their full potential. The best way to do that, is to train them.

5. To motivate the staff by making them feel valued

Many people are motivated by being offered staff training.

Why? Because training proves that your organisation VALUES its staff and is willing to invest in their future.

Therefore, because everyone likes to feel valued, training motivates staff.

Why is staff training important? To ensure your organisation is up-to-date

6. To apply the principle of continuous improvement

The economic world is a competitive environment. To remain “in the game”, every organisation needs to continually improve. You need to be continually improving your performance, products, services and systems.

Simply repeating the patterns that you used last year, will not be sufficient to guarantee success this year.

However, many people don’t like the idea of continuous improvement, because it implies continuous change.

Therefore, you may have to encourage the principle of “continuous improvement” and the best way to do that, is to train your staff.

7. To ensure your organisation is up-to-date and at the cutting-edge of your industry

As mentioned above, the economy is a dynamic and changing environment. There is a continual, progressive evolution of technology, laws and social trends.

In order to succeed, you need to be up to date with current thinking. It is easy to be complacent and fail to keep up with changing times.

What happens to organisations that fail to adapt and keep up with a changing environment?
They become extinct, like the dinosaurs.

In order to avoid extinction, you need to keep up to date with current thinking and the best way to do that is to train your staff.

Training Needs Analysis

If you are thinking about the training requirements for yourself or your staff, you may find our Training Needs Analysis questionnaire to be helpful.

Choosing the right training course

Our step-by-step guide will help you choose the appropriate course for you and your staff.

Free Consultation Service and Training Advice

We are pleased to offer a free consultation service for you to discuss your training needs. We can assist with drawing up plans based on staff appraisals, making the best us of your company’s time and training budget.

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