Established, since 1997, leading UK based training provider.

Customer Reviews

Course content was good. There are several elements I will take away and add to my personal action plan. I particularly like the idea of the task matrix to prioritise on a 'look ahead' weekly basis. The trainer was very professional and helpful and able to engage all attendees who come from varying backgrounds.

Jim Ewart
NATS
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Customer Reviews

A selection of reviews from our many satisfied training clients - 4.9/5, based on 482 reviews.

  • Lots of content. Beneficial to end with a punchline and commit to memory by writing it down. Great to have the training work book. Enjoyable training style and format of the presentations. Very well planned and professionally delivered. Motivating and engaging. Suited my learning style. Really enjoyed the course. Thank you

  • The course content was very relevant and well structured. Flowed extremely well from one topic to the next so that you were left with a coherent series of techniques to apply in both the workplace and wider life. The trainer's presentation was very engaging, well informed and inspiring. A friendly and approachable presenter, who was positive about areas people wanted to develop and focus on and did not make them feel uncomfortable for admitting these weaknesses.

  • The course material was extremely beneficial. Time flew and it was by far the best training I have ever had. The trainer was very resourceful, experienced, inspirational and motivating, with a captivating style.

  • A very informative course. Covered many areas of use, with plenty of content. Assisted me in realigning my business approach. The trainer was very engaging, delivered the course clearly in a timely manner. I would highly recommend attending the course, if you would like to understand how to be more effective and productive in your working day.

  • The course was really insightful with a lot of tools that I can take back and use on a day to day basis. The trainer's presentation was very good. Particularly liked how there were a lot of diagrams and specific 'punchy' notes summarising as we went along.

  • This course was very informative, especially around objective language and how to deal with conflicts effectively. The Reason vs Excuse section was also very interesting and useful, as was the wrong box, right box method. The trainer was excellent. Very knowledgeable and approachable.

  • I found the conflict management tools, wrong box/right box, very helpful. As was delegation and time management. It is helpful to reinforce these things and stops you just acting to type (which sometimes isn't the right course of action). The trainer kept things moving with good momentum, energy and examples. I always find examples helpful and it was good to give delegates time to share their own examples/ideas too.

  • I was very impressed by the course content. I found all the information very useful and look forward to put this into practice. The trainer's presentation was excellent!! He came across very well and very easy to understand. A true motivator.

  • I found this conflict course really useful, particularly highlighting the importance of using objective language when in conflict situations and the model 'six steps' for managing complaints as this is something that presents as a manager. I also found the 'wrong box, right box' method useful, removing the emotion. The presentation was really well prepared, the manual is particularly useful as I can use this to refer back too.

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Our Clients

A selection of our clients:

  • 24-7 Electrical Ltd
  • Aeroflex
  • Air Liquide UK
  • Alfa Systems
  • Alps - Alkemygold Ltd
  • Architects Registration Board
  • Art Fund
  • Basingstoke and Deane Borough Council
  • Bates Wells Braithwaite
  • Bizerba UK Limited
  • Blackheath High School
  • Bristol-Myers Squibb's
  • CalEnergy Resources (Australia) Ltd
  • CHL Mortgages
  • Christ Church
  • Clinigen Group
  • Cooper Menvier
  • Declan Crinion
  • Deutsche Bank
  • Deutsche Leasing (UK) Limited
  • Divine Mercy Manchester School
  • Ellbee Ltd
  • EO Group Ltd
  • Essentials for Health
  • Europol - European Police Organisation
  • Exova
  • FARO Technologies UK Ltd
  • First Hydro Company
  • Fox (Owmby) Limited
  • Francis Holland Schools Trust
  • GGP Systems
  • Hawker Siddeley Switchgear Ltd
  • HCS
  • Health Dialog
  • Howden Joinery Group
  • HYVA UK Ltd
  • International Greetings UK Ltd
  • IPL
  • ISM Ltd
  • K2M UK Ltd
  • Kanes Foods Ltd
  • KBC Process Technology Ltd
  • Kier Construction
  • Kier Moss
  • LDF Operations
  • Leading Resolutions
  • Lexia Solutions Group
  • Liberty Comms Ltd
  • LSH Auto UK Limited
  • Majis Industrial Services S.A.O.C
  • McGinley Support Services
  • McKesson UK
  • Mizuno Corporation UK
  • Money Advice Service
  • Museum of Science & Industry
  • Nationwide Service Care Ltd
  • Newline Group
  • NHS Great Ormond Street
  • NICE
  • Oberthur Technologies UK Ltd
  • OCLC UK Ltd
  • Office of the Head of the Civil Service of the Federation
  • Orsis (UK) Limited
  • Petroleum Regulatory Agency
  • Pulse Light Clinic(UK) LTD
  • QA Ltd
  • Refesh Your Beauty® - Leonel Calderon, MD
  • Resolvex
  • RGB Kew
  • Rivertrace Limited
  • Ryder Ltd Effective Leader Manager
  • SAL Heavy Lift
  • Samvo Entertainment Ltd
  • Sarner International Limited
  • Sentinel Housing Association
  • Shepway District Council
  • Siemens
  • SN Systems Ltd
  • Solace
  • SORCE Ltd
  • St George's, University of London
  • Star House Financial Services Ltd
  • Thales Training & Consultancy
  • The Art Fund
  • The Henley College
  • The Regard Partnership
  • The Royal Borough of Kensington & Chelsea
  • The Shakespeare Globe Trust
  • The Weatherite Group
  • Three Oaks Homes / East Midlands Housing
  • Todd Doors
  • Truckmasters Handling Ltd
  • UNICEF
  • Vantage Insurance Services Limited
  • West Pharmaceutical Services Ltd
  • Westbury Academy
  • William Hill
  • Winfield Hospital 
  • Worksmart Limited
  • Young & Co

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