Established, since 1997, leading UK based training provider.

Customer Reviews

I found this conflict course really useful, particularly highlighting the importance of using objective language when in conflict situations and the model 'six steps' for managing complaints as this is something that presents as a manager. I also found the 'wrong box, right box' method useful, removing the emotion. The presentation was really well prepared, the manual is particularly useful as I can use this to refer back too.

Laura Byrne
Swindon Womens Aid
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Video Reviews

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Customer Reviews

A selection of reviews from our many satisfied training clients - 4.9/5, based on 491 reviews.

  • The course was wide-ranging and very interesting, with many concepts with practical applications both in business and outside work. The trainer was very knowledgeable and enthusiastic and able to give different types of examples which made the concepts presented easier to digest.

  • The course content was excellent. Perfectly structured so that it flowed and made logical sense. I have been on similar courses in the past, but the content and particularly the delivery of this one, was the best I have seen. Very impactful.

  • The course content was very detailed, informative and useful for everyday life and working life. Practical solutions to problems, how to organise and use time wisely and also role play for conflict management. This course doesn't just inform you on why you should do these things to be a better manager, but also how, which is so important. I really liked that it was all based on a positive mind set, encouragement and 'How to get the best from yourselves and others'. I think everyone regardless of their role could learn something from this course.

  • The course content was excellent and extensive, but well managed into easily digestible sections. Extremely practical and informative. The trainer's presentation was first class. His style and subject knowledge were brilliant.

  • Excellent training course with practical tools and models to apply and use immediately when back in the business. The training was very good; interesting, engaging, entertaining.

  • Training course content was excellent. Has really opened my mind and will change my practice. Trainer's presentation was friendly and very well presented.

  • Excellent course content; understandable and will be very useful used within an everyday working environment (even at home). Excellent trainer, who was very engaging. Really enjoyed the course and will recommend to others.

  • I found the course very helpful and beneficial for the future, especially the parts communication, conflict, positive emotions. I would perceive this course as beneficial for other colleagues as well. The trainer's presentation was very engaging and motivating, high level of professionalism. Allows questions and provides immediate answers.

  • Great course with valuable content. Definitely raised my awareness on a lot of people management, as well as time management, skills. The trainer was great, very energetic and enthusiastic. Really good handling of the subject matter.

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Our Clients

A selection of our clients:

  • 383 Project Ltd
  • Accounts Payable - Lancashire County Council
  • Advanced Access Ltd
  • Alkemygold Limited
  • Ao world plc
  • ArtiCAD Ltd
  • Autino Ltd
  • AVL Powertrain UK Ltd
  • B&V Water Treatment
  • Blue Car technologies Limited
  • BP Oil
  • British Council
  • Budd Shirtmakers
  • CABI International
  • Cairngorms National Park Authority
  • CalEnergy Resources (Australia) Ltd
  • Cambrian Park & Leisure Homes Limited
  • Carbogen Amcis Ltd
  • Carbon Bike Repair
  • Carolyn Bird
  • CDC Global PLC
  • Colpac Ltd
  • Delivery Hero SE
  • Dezeen
  • Diagnostic Healthcare Ltd
  • Domino’s Pizza
  • Dorsington Farms
  • Dowty Propellers
  • East Cheshire NHS Trust
  • East Sussex County Council
  • EIRIS
  • Elite Model Management London Ltd
  • English Heritage
  • ERGO
  • Essex Flameproofing Ltd T/A Euroflam
  • Family Mosaic 
  • FEG Ltd
  • Fibrelite
  • Firebrand Training Ltd
  • Forest of Dean Council
  • FormFormForm Ltd
  • Fourways Plant Ltd
  • Geotech Systems Ltd
  • Glen Dimplex Home Appliances
  • Grinterley Ltd
  • Hallgarten Ltd
  • Heath Lambert 
  • Hogg Robinson Group
  • Honda R & D
  • IFIS Publishing
  • Impact Housing
  • Infor Global Solutions (Midlands II) Ltd
  • ING Commercial Bank
  • Integrata AG
  • Intergraph
  • Interserve Healthcare
  • Jisc
  • Jvarma
  • L T Pub Management Ltd
  • L’Oréal (UK) Limited
  • Lascot (HCT)
  • LexisNexis
  • Life Chiropractic Clinics
  • Lifesearch
  • M W Zandler
  • MarinTrust
  • Mary M. Cooney
  • Mayer Brown International LLP
  • MEL Health & Safety Consultants Ltd
  • Midlands Co-operative Society Ltd
  • MVF Global
  • My Single Friend
  • National Environmental Research Council
  • OCBC Bank
  • Pegasus Group
  • Peninsula Deanery (SOUTH WEST SHA)
  • Primecare
  • Protagonist Pictures
  • Red Commerce Ltd
  • Ridgeway Psychology Ltd
  • Rock Oil Ltd
  • S.T.I (U.K.) Limited
  • Simah Rating Agency
  • South Atlantic Petroleum Limited - Nigeria
  • SRK Exploration
  • St George's, University of London
  • Synergy Logistics Ltd
  • Tavistock Centre for Couple Relationships
  • The Boathouse Youth
  • The Harmony Trust Ltd
  • The Port of London Authority
  • Thomsons Online benefits
  • Timothy Taylor & Co Ltd
  • trainline
  • Transport Services Limited
  • University of East London
  • Whistl
  • White Croft Lighting
  • Winnard & Brown
  • Wise Capital Ltd

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They may be subject of copyright or trademarks.
Please contact us if you have any queries.