Established, since 1997, leading UK based training provider.
Handling Difficult People Training

Online Handling Difficult People Training - 1 Day Live Webinar

This live, online training teaches the best ways to handle difficult people and to affect a change in their behaviour.

On this one-day online Handling Difficult People course you will learn how to avoid the common mistakes that people make when trying to deal with difficult individuals, by replacing them with excellent communication skills. We teach you the importance of using the correct words, voice tone, body language and persuasion techniques.

After this course, you will be empowered to deal with even the most difficult people in a clear, rational, positive and professional way.

The next Live Instructor-led Webinar, is starting in: Register Now
Also available as face-to-face training: Open Course or In - House

Handling Difficult People Training Availability, Pricing and Course Dates

If you have any questions, please phone us (+44 (0)20 3856 3037) or send us a message.

Live Online Training

£350+VAT per delegate
  • Live Online Handling Difficult People Webinar delivered via Zoom or Microsoft Teams
  • Easy to join - all you need is a laptop or tablet with a Webcam
  • Learn the same skills as a face-to-face session, but from the comfort of your own home (or office!)

Open Course (Face-to-Face)

£450+VAT per delegate
(Early Bird Offers Available)
  • Delivered at venues around the UK
  • Open Course Timings are: 9am - 4.30pm
  • If you arrive earlier than 9am, there is coffee / tea waiting for you.

Bespoke Training (In-House or Live Online)

£1,950+VAT per training day
(International Price Varies)

In-House training has been designed to provide a similar experience to our open courses, however we can tailor the content to fit your specific needs.

We are able to train in your timezone.

All our training includes:

  • A full day of quality training, delivered by an experienced trainer
  • 6 training hours, plus an additional 2-3 via post-course online independent learning
  • Full-colour course handbook, with written action plan (electronic or paper copy available)
  • Training certificate
  • Access to additional free training material after the course via our post-course portal
  • 3 months free telephone coaching: Whilst you are implementing what you have learned, if you need to, you can contact us for support and guidance

Live Online Handling Difficult People Training Webinar

How to get the best from any conflict situation. Be Clear in your use of language. Treat everyone reasonably. Maintain a positive attitude

We all have to deal with difficult people, ie those people who don’t do what they are supposed to do. Therefore, we need to know methods to change their behaviour.

Most people don’t know how to do this well; they make basic mistakes, such as getting angry, or upset, or simply evading the issue, all which makes the situation worse. So, in order to change peoples’ behaviour, we need to learn how to apply excellent communication, negotiation and persuasion skills.

This online course teaches you the best ways to handle difficult people and to affect a change in their behaviour, by using the correct words and timing, together with the right voice tones and body language.

This training will leave you feeling more confident and assertive, because you will learn the best methods to deal with difficult people, why they work, and how to apply them in practice.

The next live online training session starts in: Register Now

Contact Us Today

If you want to know more about this course, or any other Management Training Courses, or their suitability for you or a colleague, call us on +44 (0)20 3856 3037 or make an enquiry online.

Customer Reviews

4.9/5 Our Handling Difficult People Course is rated based on 464 reviews. More Customer Reviews >
Even though the course was online, it was still really interactive. I now have some great tools to work with. Chris was terrific - engaging and discussing key points while also using the interactive whiteboard to illustrate key points. There was a good balance of slides, interactive whiteboard and discussion. I would recommend this course.
I thoroughly enjoyed the course, especially the area of prioritising my work and not letting other people's actions determine how my day goes. Excellent content. The training presentation was very good and the models and diagrams were very helpf... [Read More]

Online Handling Difficult People Training Course Overview

This course is divided into the following sections:

We are here to answer the questions: When dealing with other people, how can we get the best results possible? How are we perceived by others?
How to manage the emotional aspects of dealing with difficult people.
How to manage the conversation itself, what to say and what not to say.
When it is right to stand firm and when you should give ground and compromise.
How to use your body language and voice tones.
Get the timing right - timing is everything.
How to use social motivators to encourage the person to change.
Summary of the method, which you will learn and apply to every case, to get the best possible result.
Five real life examples on which we can practice our new skills.

How you will apply these methods and action planning.

Learning Outcomes:

  • Handle people who do not do the right thing
  • Manage your emotions, so you stay in control
  • Nip problems in the bud, so they don’t get out of hand
  • Learn when to compromise and when to stand firm
  • Negotiate solutions, rather than argue about blame
  • Boost your self-confidence and assertiveness skills
  • Use positive feedback, as a way to change people

Register for an Online Training Session

We offer online training webinars via Zoom and Microsoft Teams, please choose one of the sessions below to start your registration process:

1 full day training (9am - 4.30pm) - only £350+VAT per delegate

Date Platform Cost Availability


9 November 2020Online via Teams£350 +VAT£350 +VAT
30 November 2020Online via Teams£350 +VAT£350 +VAT

January 2021

25 January 2021Online via Teams£310 +VAT£310 +VAT

Online Handling Difficult People Training FAQs

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