Established, since 1997, leading UK based training provider.
Handling Difficult People Training

Online Handling Difficult People Training - 1 Day Live Webinar

This live, online training teaches the best ways to handle difficult people and to affect a change in their behaviour.

On this one-day online Handling Difficult People course you will learn how to avoid the common mistakes that people make when trying to deal with difficult individuals, by replacing them with excellent communication skills. We teach you the importance of using the correct words, voice tone, body language and persuasion techniques.

After this course, you will be empowered to deal with even the most difficult people in a clear, rational, positive and professional way.

The next Live Instructor-led Webinar, is starting in: Register Now
Also available as face-to-face training: Open Course or In - House

Live Online Interactive Learning via Webinars

Join our Live Online Handling Difficult People Training Webinars via Zoom or Teams.

Live Online Dates are currently available with 35% off.
1 full day training (9am - 4.30pm) - only £227.50+VAT per delegate (normal price: £350+VAT)

If you're booking online, use code WEB35 at stage three.

Please contact us if you have any questions.

Live Online Handling Difficult People Training Webinar

How to get the best from any conflict situation. Be Clear in your use of language. Treat everyone reasonably. Maintain a positive attitude

We all have to deal with difficult people, ie those people who don’t do what they are supposed to do. Therefore, we need to know methods to change their behaviour.

Most people don’t know how to do this well; they make basic mistakes, such as getting angry, or upset, or simply evading the issue, all which makes the situation worse. So, in order to change peoples’ behaviour, we need to learn how to apply excellent communication, negotiation and persuasion skills.

This online course teaches you the best ways to handle difficult people and to affect a change in their behaviour, by using the correct words and timing, together with the right voice tones and body language.

This training will leave you feeling more confident and assertive, because you will learn the best methods to deal with difficult people, why they work, and how to apply them in practice.

The next live online training session starts in: Register Now

Customer Reviews

4.9/5 Our Handling Difficult People Course is rated based on 461 reviews. More Customer Reviews >
I was very impressed with how the technology worked. The ability to see Chris whilst he was presenting and the interactive drawings were really engaging, particularly compared to the share-screen PowerPoint presentations just with someone talking over them that I have experienced in the past.
The course content was informative and interesting with content varied, to include specific questions we required answering which was good. The trainer's presentation was very good as always, Chris manages to get a good balance between informati... [Read More]

Course Overview - Online Handling Difficult People Training

This course is divided into the following sections:

We are here to answer the questions: When dealing with other people, how can we get the best results possible? How are we perceived by others?
How to manage the emotional aspects of dealing with difficult people.
How to manage the conversation itself, what to say and what not to say.
When it is right to stand firm and when you should give ground and compromise.
How to use your body language and voice tones.
Get the timing right - timing is everything.
How to use social motivators to encourage the person to change.
Summary of the method, which you will learn and apply to every case, to get the best possible result.
Five real life examples on which we can practice our new skills.

How you will apply these methods and action planning.

Learning Outcomes:

  • Handle those people that don’t do the right thing.
  • Manage your emotions, so you stay in control.
  • Nip problems in the bud, so they don’t get out of hand.
  • Learn when to compromise and when to stand firm.
  • Negotiate solutions, rather than argue about blame.
  • Boost your self-confidence and assertiveness skills.
  • Use positive feedback, as a way to change people.

Details and Pricing - Live Online Handling Difficult People Training Webinar

The Handling Difficult People open training course costs only £350 +VAT per delegate.
For this price we provide:

  • A full day of quality training via Zoom or Microsoft Teams
  • 6 additional 2-3 via post-course online independent learning
  • Interactive, digital full-colour course handbook, with written action plan
  • Training certificate
  • Access to additional free training material after the course
  • 3 months free telephone coaching: Whilst you are implementing what you have learned, if you need to, you can contact us for support and guidance

Register Now

Ready to join? You can register to attend this course online today.

If you want to know more about this course, or any other Management Training Courses, or their suitability for you or a colleague, call us on +44 (0)20 3856 3037 or make an enquiry online.

Register for an Online Training Session

We offer online training webinars via Zoom and Microsoft Teams, please choose one of the sessions below to start your registration process:

Live Online Dates are currently available with 35% off.
1 full day training (9am - 4.30pm) - only £227.50+VAT per delegate
(normal price: £350+VAT)

Online bookings, use code WEB35 at stage three.

Date Platform Cost Availability


26 August 2020Online via Teams£350 +VAT£350 +VAT


9 September 2020Online via Zoom£350 +VAT£350 +VAT

Online Handling Difficult People Training FAQs

Click a topic to read more about it.

Companies We've Trained

Company logo 1
Company logo 2
Company logo 3
Company logo 4
Company logo 5

Related Articles from our Conflict Management and Handling Difficult People Blog

Dealing With Difficult Behaviour At Work

25 October 2019 Dealing With Difficult Behaviour at Work Thumbnail

Every organisation has people who are difficult to work with. Handling these people can be challenging, but taking the time to learn how to deal with difficult people is worthwhile and will make your working environment a better place for everyone.

Continue Reading >

How to Manage Bullying In the Workplace

7 December 2018 How to Manage Bullying in the Workplace Thumbnail

If your job is to manage people, then it is highly likely that you will have to handle alleged bullying incidents. Here are some guidance notes on how to manage bullying.

Continue Reading >

De-Escalation Skills

16 October 2018 De-escalation Skills Thumbnail

De-escalation of a difficult situation is vital, in order to avoid it becoming a crisis or conflict. Take a look at these de-escalation techniques you should master that will allow you to take control of a situation and defuse a potential conflict.

Continue Reading >

Conflict Resolution Skills

7 September 2018 Conflict Resolution Skills Thumbnail

Disputes within your organisation can be costly. Therefore you need to have a number of skills, including listening and questioning skills, together with negotiation and emotional management skills, in order to quickly find resolutions.

Continue Reading >