Online Handling Difficult People Training - 1 Day Live Webinar

This course is divided into the following sections:

We are here to answer the questions: When dealing with other people, how can we get the best results possible? How are we perceived by others?
How to manage the emotional aspects of dealing with difficult people.
How to manage the conversation itself, what to say and what not to say.
When it is right to stand firm and when you should give ground and compromise.
How to use your body language and voice tones.
Get the timing right - timing is everything.
How to use social motivators to encourage the person to change.
Summary of the method, which you will learn and apply to every case, to get the best possible result.
Five real life examples on which we can practice our new skills.

How you will apply these methods and action planning.

Learning Outcomes:

• Handle those people that don’t do the right thing.
• Manage your emotions, so you stay in control.
• Nip problems in the bud, so they don’t get out of hand.
• Learn when to compromise and when to stand firm.
• Negotiate solutions, rather than argue about blame.
• Boost your self-confidence and assertiveness skills.
• Use positive feedback, as a way to change people.