Established, since 1997, leading UK based training provider.
Celebrating 25 years in business! CPD Member - The CPD Certification Service ilm Recognised Provider

Book Now - Open Training Course Pricing and Availability

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A selection of venue photos

The Handling Difficult People open training course costs only £475 +VAT per delegate.
For this price we provide:

  • A full day of quality training
  • Total of 6 CPD training hours (9am - 4.30pm), plus an additional 2-3 via post-course online independent learning
  • Cooked lunch, coffee, tea and cakes
  • Full digital interactive course notes
  • Training certificate
  • Access to additional free training material after the course
  • 3 months free telephone coaching: Whilst you are implementing what you have learned, if you need to, you can contact us for support and guidance

Open Course Timings

The training timings are as follows.

  • 0900 Start
  • 1100 Tea break, fifteen minutes.
  • 1300 Lunch, thirty minutes.
  • 1500 Tea Break, fifteen minutes.
  • 1630 Finish

If you arrive earlier than 0900, there is coffee / tea waiting for you.

The content was very thorough and was just enough for a day course. It covered many areas but still remained focused on key areas of professional development. Marco was an absolute star, so helpful and kept me on track and focussed. I cannot fault the delivery of the presentation at all. Had never seen the tech before, so was really impressed, allowed me to be more engaged. I didn't even look at my mobile phone all day!

Customer Reviews

Live Online Interactive Learning via Webinars

Join our Live Online Handling Difficult People Training Webinars via Zoom or Teams.

1 full day training (9am - 4.30pm) - only £350+VAT per delegate

Please contact us if you have any questions.

All Open Course Dates and Locations for Handling Difficult People Training

There are upcoming open courses in locations around the UK.

Early Bird Discount - Save up to £50
Book 3 months in advance for Early Bird Discount.
Delegate names can be added later.
Limited Spaces Remaining
Limited spaces remaining on dates with this symbol - book now to secure your place!
Date Area Location Cost Availability

October

27 October 2025Online - TeamsOnline via Teams£350 +VAT£350 +VAT
30 October 2025London - CentralLondon etc. venues (Marble Arch), London - Central (W2 2EA)£500 +VAT£500 +VAT

November

10 November 2025Birmingham CityAloft Birmingham, Birmingham City (B7 4BL)£475 +VAT£475 +VAT
17 November 2025Leeds CityLeeds Double Tree, Leeds City (LS1 4BR)£475 +VAT£475 +VAT
24 November 2025Online - TeamsOnline via Teams£350 +VAT£350 +VAT

December

1 December 2025Cheltenham GloucestershireLeonardo Hotel Cheltenham, Cheltenham Gloucestershire (GL51 0TS)£475 +VAT£475 +VAT
3 December 2025London - CentralLondon etc. venues (Marble Arch), London - Central (W2 2EA)£500 +VAT£500 +VAT
8 December 2025CambridgeCambridge Hotel Felix, Cambridge (CB3 0LX)£475 +VAT£475 +VAT
15 December 2025Manchester CityManchester etc. venues, Manchester City (M1 3HU)£475 +VAT£475 +VAT

January 2026

14 January 2026CardiffClayton Hotel Cardiff, Cardiff (CF10 1GD)£475 +VAT£475 +VAT
19 January 2026Cheltenham GloucestershireLeonardo Hotel Cheltenham, Cheltenham Gloucestershire (GL51 0TS)£425 +VAT£425 +VAT
20 January 2026London - CentralLondon etc. venues (Marble Arch), London - Central (W2 2EA)£450 +VAT£450 +VAT
27 January 2026Online - TeamsOnline via Teams£310 +VAT£310 +VAT

February 2026

2 February 2026BirminghamHilton Birmingham Metropole, Birmingham (B40 1PP)£425 +VAT£425 +VAT
5 February 2026Bristol (Clifton)Engineers' House Bristol, Bristol (Clifton) (BS8 3NB)£425 +VAT£425 +VAT
11 February 2026London - CentralLondon etc. venues (Marble Arch), London - Central (W2 2EA)£450 +VAT£450 +VAT
17 February 2026Manchester CityManchester etc. venues, Manchester City (M1 3HU)£425 +VAT£425 +VAT

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This course will be delivered by a trainer from the Corporate Coach Group, at the venues listed above. Select a location above to start booking.

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A selection of food which is available on our open courses - varies per venue

In-House Training Course Pricing and Proposal

This course is also available from just £2,150 +VAT per day as a bespoke in-house group training course in the UK and worldwide.

It has been designed to provide a similar experience to our open courses, however we can tailor the content to fit your specific needs. In-House Group training costs from just £2,150 +VAT per day (international training price varies). Plus, hotel accommodation for trainer if necessary. (Premier Inn type: not the Hilton!)

This price includes:

  • Quality training delivered by an experienced trainer
  • Full days training
  • Full colour course handbook
  • Preparation work
  • Travel costs and time
  • Written action plan to take away
  • Access to our post course portal
  • Access to our on-line leadership and management decision matrix templates and tools
  • Plus three months FREE telephone coaching to answer any on-going questions

Contact Us Today

Please call us on 020 3856 3037 to discuss your requirements for the in-house training course.

If you want to know more about any other Management Training Courses, or their suitability for you or a colleague, call us on 020 3856 3037.

Customer Reviews

Here are a selection of reviews for our training courses.

  • The course content was very interesting; lots covered and all linked together well. Really helpful for a wide range of professional development and good, straight forward tools to use again and teach others. Trainer's presentation was very clear; good amount of interaction without putting anyone on the spot (which would make attendees feel awkward).

  • This course was very informative, especially around objective language and how to deal with conflicts effectively. The Reason vs Excuse section was also very interesting and useful, as was the wrong box, right box method. The trainer was excellent. Very knowledgeable and approachable.

  • The course was very motivating, with the right level of content, delivered in digestible sections. Conflict management - wrong box/right box, this has never been covered in much detail in other internal courses. Trainer was smart and professional, knowledgeable, experienced and friendly.