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Coaching, Mentoring and Developing Staff · 3 min read

Coaching and Mentoring Training

Learn coaching and mentoring training basics: six easy skills for goal setting, planning, confidence, guiding questions, feedback and role modelling. Start t

Chris Farmer, Founder of Corporate Coach Group

“Coaching boosts skill with sharp questions and clear feedback, while mentoring guides by living example; you excel at both when you help people set goals, plan the path, build confidence, ask smart questions, give kind feedback and live the standards you teach.”

Chris Farmer — Founder, Corporate Coach Group

Coaching and Mentoring Training

Coaching and Mentoring Training

It is important to develop your coaching and mentoring skills because we all need to help others to achieve their goals.

There is a difference between coaching and mentoring.

A coach is a person who gives personalised training intended to improve the learner's performance. A coach may, or may not, be able to perform at the level that he/she teaches, and so does not demonstrate correct action, but can teach correct action.

A mentor is similar to a coach; but the mentor tends to teach by example. The mentor will act as a role model, and demonstrate the correct performance. A mentor is at a higher level of performance and is able to teach by demonstrating the correct performance. Mentors can model the correct performance; demonstrating the skills that the learner can then emulate.

For example, my guitar teacher can play the guitar a lot better than I, so she is able to role model and demonstrate to me what she means.

But a football coach is not able to outperform a professional footballer, and so the football coach teaches the footballer by telling him/her what to do.

To be a coach and a mentor is a privilege and an honour.

To be a good coach and mentor requires a high degree of skill.

To be a good coach you need to develop six skills:

1. Help others to set and achieve worthwhile goals.

In order to help people achieve, you must first help them to specify their goals. One cannot achieve a goal that was never set. So encouraging others to set goals is the first step to being a great coach or mentor.

2. Encourage them to build plans that will achieve their goals.

Once the goal is set, you need to encourage others to figure out the method they will use to achieve the goal. A goal without a plan is a waste of time. A goal with a plan is a powerful force for constructive change.

So encouraging others to build practical plans is the second step to being a great good coach.

3. Develop more self-confidence and motivation in yourself and others.

Once a goal and a plan are in place, the person must summon the motivation and confidence to put the plan into action. There are many people who lack the courage, confidence or motivation to put their plans into action.
So encouraging others to have the courage, the confidence and the motivation to take action is the third step to being a good coach/mentor.

4. Use questions to guide people.

When they act, they will not always succeed first time. People will fail. At that point the coach/mentor has to unpick the performance and get the learner to learn the lessons of the defeat. This is where the coach is most needed. To help the learner to learn the lessons of temporary setbacks and defeats.

This is the fourth step to being a good coach or mentor.

5. Give "constructive feedback" in a way that inspires positive change.

The learner must be willing to change and adapt their performance based upon experience. The coach/mentor needs to help the learner to make changes. And for most people, change is difficult.

The coach/mentor is a person who encourages adaptive changes in performance. This is the fifth step to being a great coach/mentor.

6. Become a Role Model: Mentors often teach by role modelling.

The coach/mentor, ideally should be a living example of the attributes he/she is trying to create in the learner. They should be a model; they should exemplify the standards and demonstrate the qualities.

Be a living lesson.

Become a role model.

These are the six steps to being a terrific coach/mentor.

If you need some personal telephone coaching, give us a call!

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coaching

Coaching is a work learning process where a coach gives personal training to raise someone’s skill. It fixes clear goals and plans, guides through questions and helpful feedback instead of show and tell, and the coach need not be the best at the task. When any one of these parts is missing, it stops being coaching.

CG4D Definition

Context: Business
Genus: Process

  • Gives personal training to lift a person's skill
  • Sets clear goals and plans with the learner
  • Guides through questions and helpful feedback instead of showing
  • Coach need not be better at doing the task than the learner

Article Summary

Coaching boosts skill with sharp questions and clear feedback, while mentoring guides by living example; you excel at both when you help people set goals, plan the path, build confidence, ask smart questions, give kind feedback and live the standards you teach.

Chris Farmer, Founder of Corporate Coach Group

Written by Chris Farmer

Founder & Lead Trainer, Corporate Coach Group

Chris Farmer is the founder of the Corporate Coach Group and has over 25 years experience designing and delivering leadership and management training across both the public and private sectors. His programmes are structured, practical and built around real-world performance. Read more about Chris and the story of how the Corporate Coach Group was founded.

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Key Statistics

CIPD Learning at Work 2023 found that 51% of UK organisations now use coaching or mentoring as a main way to build staff skill, up from 36% in 2020.

The International Coaching Federation Global Coaching Study 2023 recorded 109,200 active coaches worldwide, a 54% rise since 2019.

Frequently Asked Questions

Common questions about this topic

Coaching guides through questions and advice, while mentoring shows by example. The coach may lack top skill; the mentor usually excels and models correct action.
Yes. Strong coaching skills rely on sharp questions, clear goals and constructive feedback, not superior performance. A coach can still improve the learner’s results even if the learner is already expert.
Goal setting coaching gives direction and a measure of success. Without a goal you cannot plan or track progress, so step one is always helping the learner define a worthwhile aim.
A plan breaks the goal into doable steps and deadlines. Coaches encourage learners to choose methods and resources, turning wishful thinking into steady action that makes achievement far more likely.
Build mentoring skills by praising effort, spotting small wins, and framing setbacks as lessons, not failure. This positive focus grows courage, motivation and readiness to act on the agreed plan.
Constructive feedback starts with what went well, pinpoints changeable issues, then offers clear next steps. Delivered calmly, it keeps the learner open, willing to adapt, and eager to improve performance.
Role model mentoring lets learners watch the standard in real life. When a mentor lives the behaviour, it proves the advice works and gives the learner a clear pattern to copy.

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