Established, since 1997, leading UK based training provider.

Giving Effective Feedback

Giving Effective Feedback

Giving Effective Feedback

Feedback is the communication of information, relating to a person's recent actions to a specific goal. Giving staff effective feedback is the key to personal and professional development. Feedback can improve motivation by acknowledging effort and results. Effective, consistent feedback by managers can also enhance employee performance and increase efficiency.

This diagram illustrates why feedback is an important concept in professional communication:

Coaching, Mentoring and Developing Staff : Giving Effective Feedback

Forms of Feedback

There are three types of feedback:

  1. Constructive criticism.
  2. Destructive criticism.
  3. Appreciation and praise.

1. Constructive Criticism

Everyone needs, at sometime, to receive constructive criticism.

Therefore, managers should know how to communicate criticism in a constructive manner, which will inspire and give confidence to the receiver.

Criticism should focus on the performance issue and not the person.

Make the feedback objective and specific and ask for their commitment to change.

Failure to give constructive criticism is a common communication error and some managers resort to giving destructive criticism.

2. Destructive Criticism

It is easy for negative feedback to deteriorate into destructive criticism. Destructive criticism leads to bad feelings, broken relationships and a reduction in performance.

Managers should learn the difference between constructive and destructive criticism and to perfect their communication skills in order to communicate in a constructive and confident manner.

3. Positive feedback

Managers must give proper appreciation, praise and thanks for a job well done. By acknowledging effort and results, staff motivation is increased.

Always remember the power of a few kind words.

Remember that the lack of appreciation is sometimes the cause of a conflict.

Communication Skills Training

If you would like to know more about how to communicate in order to inspire the best performance in others, take a look at this one-day Communication Skills Training Course.

Blogs by Email

Do you want to receive an email whenever we post a new blog? The blogs contain article 5-10 minutes long - ideal for reading during your coffee break!

Your Comments

Further Reading in Coaching, Mentoring and Developing Staff

  • Giving Effective Feedback
    Performance feedback in the workplace is valuable to the personal development of individuals and to the effectiveness of the organisation itself. Managers need training in how to deliver feedback consistently and rationally.
    Read Article >
  • Help With My Staff Training
    Help your managers and team leaders in handling difficult members of staff, by providing them with good training in the correct skills and knowledge.
    Read Article >
  • Coaching Skills Training
    In order to get the best performance from yourself and others, you need to develop yourself in three areas of coaching skills relating to continuous improvement, learning and motivation.
    Read Article >
  • Six Rules for Better Teaching and Training
    By following these basic rules, you can improve your training style to ensure your audience fully engages and benefits from your presentation.
    Read Article >
  • Coaching and Mentoring Training
    To be a coach or a mentor is a privilege. By developing your coaching and mentoring skills, you can help others to achieve their goals.
    Read Article >