Established, since 1997, leading UK based training provider.

Customer Reviews

Training course content was excellent, very pertinent and relevant. I have had difficulties at work recently and I could relate the content to those issues and rather than avoid, I now have techniques to resolve conflict. The trainer was clear, concise and professional. The concise material was relevant and summarised well.

Michael Clark
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Customer Reviews

A selection of reviews from our many satisfied training clients - 4.9/5, based on 474 reviews.

  • The course content was very detailed, informative and useful for everyday life and working life. Practical solutions to problems, how to organise and use time wisely and also role play for conflict management. This course doesn't just inform you on why you should do these things to be a better manager but also how which is so important. I really liked that it was all based on a positive mind set, encouragement and 'How to get the best from yourselves and others'. I think everyone regardless of their role could learn something from this course.

  • I found this conflict course really useful, particularly highlighting the importance of using objective language when in conflict situations and the model 'six steps' for managing complaints as this is something that presents as a manager. I also found the 'wrong box, right box' method useful, removing the emotion. The presentation was really well prepared, the manual is particularly useful as I can use this to refer back too.

  • Really appreciated the real-life examples given. The course was a good pace, with good use of repetition to underline key concepts. Excellent summary. The trainer responded well to feedback, both explicit and implicit. Preferred the fact that the trainer did not use Powerpoint.

  • I found the course to be extremely detailed and we were able to cover a lot in a very short space of time without being overwhelmed due to the well structured course. I enjoyed the role plays and learning about all of the different models - very informative! Well structured, easy to follow and very interesting! Lots of different techniques for learning which kept it stimulating. 100/100

  • The course content was very informative and related to many of the problems associated with leading a team of people. This has helped me reflect on my practice and identify how I can develop further. The trainer's presentation was very lively and kept me focused on the topics being discussed. A whole day of training - on a Saturday - I didn't even get bored.

  • The course was very comprehensive. A lot of content covered over two days. Extremely helpful, practical approach that I can relate to my role and put into practice. Proposes things that are achievable day to day. The trainer's presentation was good and at the right pace for the content delivered. Clearly explained. Opportunity for group discussion, happy for questions.

  • The course content was very useful and practical, as I can apply the skills gained not only at work but outside of the office environment. The trainer's presentation was excellent. Everything was very clear, easy to understand follow. Chris is very knowledgeable and has very good advice.

  • The training course content was very good. The manual was very helpful and will ensure that I will remember the important points and use them. The trainer was clear and concise. He gave plenty of explanation and has answered all questions.

  • The course has given myself and colleagues great ideas, especially surrounding time management and how to address problematic work situations. Chris made us feel comfortable and we have gained greater knowledge. An enjoyable course.

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Our Clients

A selection of our clients:

  • 7digital
  • Accounts Payable - Lancashire County Council
  • Alfa Systems
  • Almirall
  • Alstom Power
  • Anglo American Plc
  • Arbor Networks UK Ltd
  • Arebyte Gallery
  • Arriva
  • Ashmere Care Homes
  • Avaya International Sales Ltd
  • Barnardo's
  • Barnsley Hospital NHS Foundation Trust
  • Base Materials Limited
  • BB Energy Trading Ltd
  • Bournville Village Trust
  • BPMA
  • Brooks Macdonald
  • Canford School
  • Capital Refractories
  • Cheshire Fire & Rescue Service
  • Christie's Auction House
  • Collier Industrial Waste Ltd
  • Cubic Transportation Systems
  • CV-Library Ltd
  • Declan Crinion
  • DeepClean Hygiene Solutions Ltd
  • DX Group
  • Easy Fundraising c/o The Support Group Ldt
  • Engaging Communities Staffordshire
  • English National Ballet
  • Equifax
  • Essentials for Health
  • Extreme Exhibitions
  • F&B Partnership
  • Faculty of Public Health
  • Francis Holland Schools Trust
  • G R Lane Health Products Limited
  • Genre Music Ltd
  • Ghana Health Service
  • Gloucestershire College
  • GNT UK Ltd
  • Guinness World Records
  • Heath Lambert 
  • High Post Golf Club
  • Hills Numberplates Limited
  • Hotel Chocolat
  • Hult International Business School
  • Inspired Gaming Group
  • Kronospan Ltd
  • L’Oréal (UK) Limited
  • Loft Rooms
  • LRS
  • Luto Research
  • Machar Ltd
  • Mainline Digital Communications Ltd
  • Merlin Housing Society
  • Munroe K Asset Management Ltd
  • Museum of Science & Industry
  • Natural England
  • NCT
  • Nigeria Social Insurance Trust Fund
  • Nigerian Ports Authority
  • Novi Systems Ltd
  • Office of the Head of the Civil Service of the Federation
  • ORBS Electrical
  • Panels & Profiles
  • Paragon Customer Communications
  • Phew
  • Pinnacle Communications Ltd
  • Planit Software Limited
  • Plastic Omnium
  • Platinum Stairlifts
  • Protagonist Pictures
  • PSNC Pharmaceutical Services Negotiating Committee
  • Quadriga Worldwide Limited
  • Quattro Design Architects Ltd
  • Ripley's
  • Rotork Controls
  • Ruby Girl Ltd (Ruby Girl UK featuring Ruff Diamondz)
  • Sabic
  • Silvergate Plastics
  • Solutions 4 Health
  • Spitalfields Housing Association
  • Springest GmbH
  • St Martin of Tours HA Ltd
  • STthree 
  • The House of Flags
  • The Mermaid
  • The Valuation Tribunal Service
  • Tickle Medical Services
  • TR Organisation Ltd
  • Trustco Group Holdings Limited
  • turn IT on
  • Veritas Ltd
  • White & Case
  • Xype Ltd
  • Young & Co
  • Young Foundations Limited

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