What are Good Communication Skills?
What are good communication skills?
Communication may be defined as "the accurate transfer of information and / or emotion from one mind to another".
Good communication skills are defined as those techniques that allow for accurate transfer of information.
Communication skills fall into three main categories:
- Linguistic (speaking and writing).
- Voice tonality.
- Body language and appearance.
This blog focuses on speaking and writing skills.
In any communication there is always the risk of misunderstanding between the transmitter of the message and the receiver. This misunderstanding may be due to a variety of factors.
1. Avoid the use of ambiguous language
Ambiguous language is where words that may be interpreted in more than one way. An example of an ambiguous phrase is, "as soon as possible" or "ASAP".
Where the transmitter intends a particular word to be interpreted one way, yet the receiver interprets the same word in a different way, a misunderstanding occurs.
The communication skill is to minimise the risk of misinterpretation, by always defining any ambiguous term.
2. Do not assume prior knowledge
The transmitter may assume too much prior knowledge in the mind of the reader, and thus relies on an intellectual context that is not present. The transmitter therefore leaves more questions than answers in the mind of the receiver, leaving the receiver confused and slightly depressed at their lack of understanding.
The communication skill to master is to write according to your prospective readers knowledge base, not your own.
3. Don't overwhelm with too much information
The transmitter may overload the receiver, by providing too much information too quickly. It is essential to bear in mind that the human mind is limited in its ability to process information. Most people can retain only approximately seven pieces of information in their short-term memory, before the memory is full and the person suffers cognitive overload. The transmitter unwittingly violates the rules of epistemology and exceeds the capacity of the receiver's short-term memory to process information.
The communication skill to master is: Don't overload the reader with too much information in any one sentence.
Reduce the load on the readers short term memory.
Three communication skills for you to master.
1. To minimise the risk of misinterpretation, always define any ambiguous term. (Further reading: How language causes confusion)
2. Use your readers knowledge-base as your frame of reference.
3. Don't overwhelm people with too much information. Reduce the load on their short term memory.
Communication Skills Quiz
How would you rate your communication skills? Try our fun communication quiz and see where your strengths lie.
Blogs by Email
Do you want to receive an email whenever we post a new blog? The blogs contain article 5-10 minutes long - ideal for reading during your coffee break!
Further Reading in Communication - Clear Communication
-
How to Prevent Misunderstandings
Not everyone is on the same wavelength as you, and therefore misunderstandings can occur when you speak to people. Whether your message is complex or your audience reluctant to listen, read our great tips to prevent misunderstandings happening.
Read Article > -
How to Politely Say 'No' to Your Boss
Learning to say 'no' is an important skill that many people find hard to do. This can cause stress and anxiety and failure to do their jobs effectively. Learn how and when to say 'no' to your boss.
Read Article > -
Improving Your Communication Skills
Would you like to be a better communicator? Improve your communication skills with these simple, but effective, tips. Communication is not just what you say, it is learning how to be a better listener as well.
Read Article > -
Advanced Communications Skills
Advanced Communications Skills Advanced Communications Skills - Choose your words carefully Mr Bond, they may be your last! It is possible to mess up BIG TIME, in the blink of an eye, by the clumsy use of language. Words have power. This power can make you more successful or it can...
Read Article > -
Success Through Communication
The ability to communicate ideas to the rest of your team, is a vital skill for your organisation's success.
Read Article >
Looking for Communication Skills Training?
If you're looking to develop your Clear Communication Skills, you may find this Communication Skills Training Course beneficial:
Open Training Course Pricing and Availability
Next Open Course Starts in 7 days, Birmingham M6 J7, places available