Posted 18 July 2014 by Chris Farmer
Personal Development Courses
We offer both:
• Bespoke in-house training.These can be tailored to your specific needs.
• Open training courses at locations near you.
Skills training for managers
Managers need to develop their personal skills beyond their technical knowledge.
Managers often are made managers by virtue of their technical knowledge: Managers know the technical details of their products, services and systems.
But knowing the technical details of your products, services and systems is not enough to make you a successful leader manager of the team. In addition to your technical skills, you need to develop your leadership and management skills; skills that are sometimes called "soft skills".
Leadership and management soft skills are hard
The so called "soft skills" of leadership and management are anything but soft. They are hard.
The leadership and management soft skills are those skills that allow you to answer the following questions.
- How can you inspire others to give their best efforts?
- How can you set and communicate a goal, such that other people will want to work to achieve it?
- How can you best communicate your message so that there is little chance of miscommunication?
- How can you persuade people who disagree with your goals and your plans?
- How can you turn a negative person into a positive person?
- How can you plan ahead and make sure you are doing the right tasks in the right order, instead of being knocked off track by interruptions and distractions.
- How can you best prioritise your time?
- How can you delegate work to the right people for the right reasons?
- How can you solve problems and make decisions with accuracy and alacrity.
- How can you handle difficult personalities and stop them from upsetting the whole team?
- How can you manage your own emotions?
- How can you maintain a positive mental attitude?
- How can you inspire others to be optimistic about the future and act now to make things better?
- How can you prevent people wasting time by complaining and get them back on track?
- How can you turn negative feedback into plans for improvement?
Skills training for leaders and managers
Skills training for leaders and managers is designed to give answers to these questions, and many other questions of a similar type.
Just for now, let us give a one line answer for each of the questions above.
1. How can I inspire others to give you their best efforts?
Remember that people are motivated mostly by their own self-interest. Therefore, to inspire others to give their best efforts, you arrange things so that if they perform well they gain a reward, and if they don't perform well they don't gain a reward.
2. How can I set and communicate a goal, such that other people will want to work to achieve it?
You need to make the goal specific and ambitious and linked to benefits which will be shared across the whole team.
3. How can I best communicate my message so that there is little chance of miscommunication?
Learn to describe your goals in numerical terms. Don't leave your goal open to multiple interpretations. Numbers allow you to become more precise.
4. How can I persuade people who disagree with my goals and my plans?
Show them the reasons for the plan and the painful consequences of doing the opposite of your plan. Ask them what would happen if we did the opposite? or what would happen if we did nothing?
5. How can I turn a negative person into a positive person?
Don't try. Turn the negative person into a critical thinker by asking him what he thinks would work. As opposed to asking him to explain why he thinks your plan won't work.
6. How can I plan ahead and make sure I am doing the right tasks in the right order, instead of being knocked off track by interruptions and distractions?
You plan your time by making lists and not allowing people to knock you off your list.
7. How can I prioritise my tasks?
You prioritise your tasks by ranking them against their value. You do the most valuable task first. Least valuable last.
8. How can I delegate work to the right people for the right reasons?
You give the task to the person who is best able to do it and or who would be best developed if they did it.
9. How can I solve problems and make decisions with accuracy and alacrity?
You analyse all problems into smaller subsets by means of mind mapping. And you keep analysing the big problem down into more numerous, smaller, subset problems until they are small enough for you to solve one by one. Take on big problems a slice at a time.
10. How can I handle difficult personalities and stop them from upsetting the whole team?
You nip the behaviour in the bud by using our techniques taught on our conflict management course.
11. How can I manage my own emotions?
You recognise that your feelings are a product of your thoughts. So to control your emotions you must learn to control the focus of your conscious mind and of your habitual language.
12. How can I maintain a positive attitude?
You think about the future as being better than the past. You stop your mind from thinking about the future as being worse than the present.
13. How can I inspire others to be optimistic about the future and act now to make things better?
You talk to them in a manner that PRESUPPOSES a better future and you ask them for their plans on how to make it such. If they have no plans to make the future better, then you sit them down and build the plans.
14. How can I prevent people wasting time complaining and get them back on track?
See the notes above at 13.
15. How can I turn negative feedback into plans for improvement?
All setbacks and failures are sure signs that you don't yet know enough. So every setback can be regarded as a signal to look for the missing knowledge or experience. Each negative event can be made into a tool for improving your current methods and will thus result in a future benefit.
That, which does not kill us, makes us stronger.
You are stronger than you think.