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How to Communicate Positive Feedback

How to Communicate Positive Feedback

How to Communicate Positive Feedback

Here is how to communicate positive feedback:

  1. Get the timing right.
  2. Make the positive feedback very specific.
  3. Tell them why their action is a benefit.
  4. Ask for more of the same.

1. Get the timing right.

The general rule is to give the positive feedback as soon as practicable, after the event.

If someone does something good, then immediately "tag it" with some nicely worded positive feedback.

But don't do it if you have any reason to believe that doing so, might create a negative emotional response in someone. For example, some people don't like being praised in public; they find it embarrassing. Whilst other people LOVE to be praised in public; it makes them feel important.

So, take note of what you know about the person.

Make the necessary adjustments in the timing of your positive feedback message.

2. Make the positive feedback very specific.

Feedback should not be generic praise. It should be very specific.

For example, don't say, "You did a great job". Say, "I really liked the design you created, especially that nice shade of green."

Don't say, "You look nice." Say, "Your tie really matches your suit."

Don't say, "You were terrific". Say, "You seemed to be very well prepared and confident".

3. Tell them why their action is a benefit.

This is an optional extra. You may add into your message, WHY their action was important or beneficial.

It may sound like this, "You were well prepared and confident, which is important because it gave our presentation a very professional air".

You might say, "I really liked the design you created, especially that nice shade of green. It is important that we have, not only good content, but also good design".

4. Ask for more of the same.

It is very good practice to ask for more of the same. Remember that you should praise the behaviours that you want to see more of.

  • If they wash up after the meal, tag it with some positive feedback.
  • If they put the bins out, then tag it with some positive feedback.
  • If they arrive early, then tag it with positive feedback.

It may sound like this:

"You are ten minutes early! That gives us a time to prepare. Thanks for coming early. Keep it up!"

How to give positive feedback.

Remember these points when giving positive feedback:

  1. Get the timing right.
  2. Be specific.
  3. Give reason.
  4. Ask for more of the same.

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