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Communication - Clear Communication · 3 min read

Make a Good First Impression

Learn how eye contact, a warm smile, firm handshake and upbeat talk help you make a good first impression. Follow 10 clear steps and quiz yourself today.

Chris Farmer, Founder of Corporate Coach Group

“Make a good first impression by greeting each new person with steady eye contact, a warm smile, a firm handshake and their name, then ask easy questions, listen more, keep talk upbeat and read their feedback; these simple acts shout trust, warmth and respect in seconds.”

Chris Farmer — Founder, Corporate Coach Group

Make a Good First Impression

Make a Good First Impression

I would like to give you some tips on how to make a good first impression.

On meeting someone, do the following things:

  1. Look right into their eye; give direct eye contact.
  2. As you look into their eye; smile gently.
  3. Hold-out your hand; make an invitation to shake hands.
  4. As you shake hands, if you are strangers, give your first name and ask for theirs.
  5. Immediately use their name and ask them how they are: "Hi Sam, nice to meet you. How are you today?"
  6. Keep the conversation going by asking easy-to-answer questions.
  7. Listen more than you speak.
  8. Keep the conversation about current events and optimistic futures.
  9. Don't complain or condemn, nor criticise anyone.
  10. Keep an eye on the feedback results your actions are creating and make the necessary changes.

Let us elaborate a little on each point:

1. Look right into their eye; give direct eye contact.

The eyes are the window to the soul. So always look into their eyes and you will see who they are and how they are feeling.

2. As you look into their eye; smile gently.

A smile is the best way to show you are a friend. People like friendly people. SMILE and the world smiles with you.

3. Hold-out your hand; make an invitation to shake hands.

Not everyone likes to shake hands, but most people do. Give a brief, firm and dry handshake, and keep looking into their eyes and have a warm smile hovering on your lips.

4. As you shake hands, if you are strangers, give your first name and ask for theirs.

Volunteer your name first and they will usually give you their name.

If they don't, after you have given your name, ask for theirs in return.

"Hi. My name is Chris. And your name is......?

5. Immediately use their name and ask them how they are.

"Nice to meet you Sam. How's your day going?"

6. Keep the conversation going by asking easy-to-answer questions.

Ask questions that are easy to answer. This gives the person something to say, without feeling stressed. This allows the other person to relax in your presence and to get used to you. The more they feel relaxed in your presence the better it is for both of you.

7. Listen more than you speak.

Too many people talk too much. Don't be one of them. See if you can give the lion's share of the conversation to the other person.

8. Keep the conversation about current events and optimistic futures.

Be positive. too many people are too negative. Especially nowadays. You should strive to be a little more optimistic than the average.

9. Don't complain, condemn nor criticise anyone.

Don't complain about anything. If you come across as negative in the first few minutes, you will make a bad impression. Don't criticise anyone, nor complain about the weather, the traffic or the management. Don't tell them about your headache or feelings of exhaustion, nor any other medical conditions. If it is negative, don't say it.

10. Keep an eye on the feedback results your actions are creating and make the necessary adjustments.

After a few minutes, you will begin to get the measure of each other and you should begin to adjust your conversation according to the feedback you are getting. Keep the conversation on the things they are good at talking about.

Follow these tips and you will make a positive first impression.

Quiz: Do you make a good first impression?

First impressions really do count. If you are like most people, when you meet a new person, you make a quick judgement and decide quickly, if you like the look of them or not. And what is true for others, is true for you. Take our quiz to discover if you make a good first impression.

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first impression

A first impression is the quick judgement people make during the first few seconds of a new meeting. It comes from clear cues such as eye contact, smile, voice and dress. The view fixed in that moment guides their later trust and openness and is tough to shift once set.

CG4D Definition

Context: Business
Genus: Judgement

  • Forms within the opening seconds of contact
  • Built mainly from visible and audible cues
  • Guides later trust, liking and openness
  • Remains resistant to change once established

Article Summary

Make a good first impression by greeting each new person with steady eye contact, a warm smile, a firm handshake and their name, then ask easy questions, listen more, keep talk upbeat and read their feedback; these simple acts shout trust, warmth and respect in seconds.

Chris Farmer, Founder of Corporate Coach Group

Written by Chris Farmer

Founder & Lead Trainer, Corporate Coach Group

Chris Farmer is the founder of the Corporate Coach Group and has over 25 years experience designing and delivering leadership and management training across both the public and private sectors. His programmes are structured, practical and built around real-world performance. Read more about Chris and the story of how the Corporate Coach Group was founded.

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Key Statistics

A 2024 YouGov survey of 2,100 UK adults found that 79% rank direct eye contact as the key sign that a new person can be trusted.

The same 2024 YouGov poll showed that 58% of respondents still prefer to greet a new contact with a firm handshake, even after recent health concerns.

Frequently Asked Questions

Common questions about this topic

Research shows a first impression forms within seven to thirty seconds, so every early cue counts.
Direct eye contact shows confidence and respect, helping the other person feel seen and at ease.
Give a brief, firm and dry handshake, match their grip, keep your elbow relaxed and smile gently.
Say the name aloud, link it to a mental image or rhyme, and use it early in the chat.
Ask easy, open questions like “How was your journey?” or “What brings you here today?” to spark talk.
Talk about current events and optimistic plans, share upbeat thoughts, avoid complaints and praise shared interests.
Watch body language; if they avert eyes, fold arms or give short replies, switch topic and listen more.

Thought of something that has not been answered? Ask us today.

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