Gain Their Understanding and Agreement
Gain Their Understanding and Agreement
You would benefit if you were to improve your communication skills.
Communication is important because you need to gain the understanding, agreement and active cooperation of others.
If people don't understand you, or if they don't agree with you, or if they don't cooperate with you, then you will find your progress is strictly limited.
We can break communication skills into three sets.
- Make your message understood.
- Gain their agreement.
- Gain their active cooperation.
Let us say a few words on how to achieve each of these goals.
1. How to make your message understood.
To make your message understood, you need to reduce your message to a single headline sentence. A single sentence that holds the essence of your meaning. If you can reduce your meaning to a single sentence; one that holds your main point, then you have made a "mental hook" in the mind of your listener, onto which you can hang all your subsequent ideas and information.
Without such a hook, your information and ideas will float into the mind of your listener, through one ear, and then it will float right out the other ear.
Always have a clear idea of what your main message is.
Always strive to be able to sum up your idea in a nutshell.
Being always able to sum up your message in a nutshell, will allow you to organise your content around it, so that your listener will be able to understand what you think is true.
Your first job as a communicator is to clearly state what you think is right, good and true.
Then you move to step two.
2. Gain their agreement.
The fact that the other person understands your message does not mean they agree with it.
You could understand someone's message, but be completely opposed to it.
The second communication skill is to make your message convincing.
You can make your message convincing only by offering proof or reasoning.
You need to be able to show WHY, what you are saying is right, good and true.
You can do that by using the following four methods.
- You can appeal to facts and figures. (Example: "According to research done by NHS, about 100,000 people in the UK die each year due to smoking".
- You can appeal to logic. (For example: "If a chemical substance is carcinogenic, then you should avoid it. Nicotine is carcinogenic; therefore, you should avoid it.")
- You can appeal to the other person's common sense. (For example: "The idea that you should not walk under a ladder is derived through common sense.")
- You can appeal to common experience. (For example, "It is an observed fact that people who have nothing to do, tend to become lazier over time. So, unemployed people tend to get up later than employed people.")
If you want to gain their agreement, you must work for it.
Look how hard Hillary and Donald have worked to gain agreement from the voting public. It is not easy to gain agreement from a lot of people.
Once you have their agreement, then you move to stage three.
3. Gaining their active cooperation.
Even if people understand your message and agree with it, they may not do anything about it. They may remain unmoved.
As all politicians know, people who support you may not actually be bothered enough to take action.
People who know they should eat less, may not actually be bothered to act and change their eating habits.
People who know they should be on time for meetings, may continue to be late for meetings.
So, the third communication skill is to gain their active cooperation and inspire them to act on your message.
How could you do that?
Answer: Talk about consequences.
Talk about two kinds of consequences: Pleasurable consequences and painful consequences.
If you want people to ACT, then have them clearly see the pleasurable consequences of acting in accordance with your ideas.
Or you could have them see the painful consequences of failing to act in accordance with your ideas.
Example of suggesting positive consequences: "If you were to follow my suggestions then we can look forward to ever increasing prosperity and security over the coming months and years".
Example of suggesting negative consequences: "If we fail to adopt my suggestions, then I am afraid that we will inevitably suffer negative consequences: We will soon lose our position and that will negatively impact our income and prospects. So, I urge you to take immediate action."
Remember that it is easier to do nothing than to do something.
Given half a chance many people will do nothing.
At least one third of your communication must be given over to trying to motivate people to do something!
Remember: Apathy rules! (But who cares?).
You need to develop three communication skills.
- You need to learn how to motivate people by talking about pleasurable and painful consequences.
- You need to know how to convince people by talking logically and basing your main message on a logical foundation.
- You need to make your message understandable by reducing your message to a single sentence.
Here is my single sentence summary for this blog:
You should improve your communication skills because, to succeed, you need to gain the understanding, agreement and active cooperation of others.
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About the Author: Chris Farmer
Chris Farmer is the founder of the Corporate Coach Group and has many years’ experience in training leaders and managers, in both the public and private sectors, to achieve their organisational goals, especially during tough economic times. He is also well aware of the disciplines and problems associated with running a business.
Over the years, Chris has designed and delivered thousands of training programmes and has coached and motivated many management teams, groups and individuals. His training programmes are both structured and clear, designed to help delegates organise their thinking and, wherever necessary, to improve their techniques and skills.
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