Front Line Management Training

Important: GDPR Email Preferences

As you may already know, the EU General Data Protection Regulation (GDPR) will be coming into effect on 25th May 2018. We take your privacy seriously and we are working hard to ensure we comply with the new data protection laws. You can find out more about how we're doing this in our privacy policy on our website.

We want to make sure you continue to receive the latest newsletters, blogs, special offers and more.

As someone who has opted-in to receive our emails in the past, we’d like to give you this opportunity to confirm what you wish to receive:

Just so you know, if you don’t let us know what kinds of emails you want to receive from us, we’ll stop emailing you on the 24th May 2018 - you'll be missing out!

You are of course free to change your mind at any time – just follow the link at the bottom of any of our emails.

Front Line Management Training

Most managers are not front line managers. That is, most managers need ONLY manage the process: they are not asked to simultaneously:

• Deal with members of the public
• Do "the job" itself
• Manage the all the individuals in the working team...........as well as manage the process

Other managers ARE expected to simultaneously

1. Deal with members of the public,
2. Do the job and
3. Manage the individuals comprising the team and
4. Manage the process too!

These heroes are called the front line managers.

Front line managers occupy a pivotal position in the organisation because they are the ones who oversee the implementation of the Grand Design.
It is these front line managers who ensure that the right product and service is sent to the right person, at the right address, at the right time.
These managers are crucial to the organisations ability to deliver the service that the sales, marketing and top brass managers have promised to the customer.
You could argue that the front line managers are more important than the higher level managers that remain in the back rooms, who never see a customer and never load a van.

Front line managers need special skills

In order to function well as a front line manager the individual must have special powers! (Skills)

Here is the list

Leadership Training - The Effective Leader Manager

Leadership Training - The Effective Leader Manager

As the team leader or manager, you know that, on the technical level, you are very good. In your role as an effective and inspirational leader-manager, you recognise that there may be some gaps. Now you are searching for a method to help you to improve your skills as a team-leader and manager - click here to find out more!

Front line managers must be able to plan and prioritise

To be more efficient, the front line manager must see that things are done in the correct order of importance and deadline together with a recognition of the correct sequencing.

• The most valuable tasks come before the least valuable
• The most urgent tasks come before the least urgent
• Sequencing: example: The van is loaded in the reverse order to which is must be unloaded

Failure to plan ahead and prioritize will render the team inefficient; prone to delays and errors.

Front line managers must be able to handle complaints

The front line manager will hear complaints emanating from all sides.

1. From senior managers down the hierarchy complaining about the performance of subordinate colleagues
2. From subordinate colleagues about complaining about the senior staff and grumpy customers
3. From grumpy customers complaining about the low quality of service received from the team.

The front line manager is the man in the middle.

So the front line manager needs training in:

1. Handling complaints
2. Conflict management
3. Negotiation

Front line managers must be leaders too

The front line managers have to lead people.

• They have to motivate those staff who are de-motivated
• Front line managers must inspire those who are not inspired
• They must make a team out of people who may not even like each other.
• They must give confidence to those who lack confidence.

Front line managers must display leadership qualities!

And so the front line managers may need special training in the following:

• Confidence building skills
• Team building skills
• Motivational skills
• Leadership language skills

In summary

Front line managers occupy a pivotal position in the organisation
In order to function well as a front line manager they must have special skills
Front line managers must be able to plan ahead to prevent problems from occurring
Front line managers must be able to prioritise to ensure the right thing is being done at the right time.
Front line managers must be able to handle complaints

They need training in:

1. Handling complaints
2. Conflict management
3. Negotiation

Front line managers may need special training in Leadership skills:

• Confidence building
• Team building
• Motivation

If you want help on any of these aspects of front line manager training please do come on the course.

FREE Training Needs Analysis

FREE Training Needs Analysis!

In order to get the best from your training, you need to discover your relative strengths and weaknesses. Take our FREE training needs analysis questionnaire now and get a report in less than five minutes!

Blogs by Email

Do you want to receive an email whenever we post a new blog? The blogs contain article 5-10 minutes long - ideal for reading during your coffee break!

Your Comments

Further Reading in Team Leader and First Line Manager

• Front line management training
  Front Line Management Training Most managers are not front line managers. That is, most managers need ONLY manage the process: they are not asked to simultaneously: Deal with members of the public Do "the job" itself Manage the all the individuals in the working team...........as well as manage the process Other...
  Read Article >
• Effective time management training
  Effective time management training Time management is the art of organising yourself so that you are more able to make more progress in less effort and time. In other words, time management is a measure of your efficiency. Time management is important to you because the truth is; you are not...
  Read Article >
• Communication styles for leaders
  Communication styles for leaders There is a strong correlation between leadership and excellent communication skills, meaning; that almost all great leaders are also known for their ability to communicate effectively. Examples of this type are many: Abraham Lincoln, Martin Luther King, Gandhi, Napoleon Bonaparte, Winston Churchill, Barack Obama, Margaret Thatcher, and...
  Read Article >
• Ten tips to manage people
  Ten tips to manage people If you are a manager then you will have to manage people. But people are very difficult to manage. If you have little idea about how to do it, then they are even more difficult to manage. So, if you are looking for some good ideas...
  Read Article >
• Manager training
  Manager training Manager training is training specifically designed to help you to improve your performance in the role of a manager. Manager training is intended to give you specific instructions that will provide guidance and information that will allow you to do two things: 1. Say and do all the right...
  Read Article >