Success Through Communication

Important: GDPR Email Preferences

As you may already know, the EU General Data Protection Regulation (GDPR) will be coming into effect on 25th May 2018. We take your privacy seriously and we are working hard to ensure we comply with the new data protection laws. You can find out more about how we're doing this in our privacy policy on our website.

We want to make sure you continue to receive the latest newsletters, blogs, special offers and more.

As someone who has opted-in to receive our emails in the past, we’d like to give you this opportunity to confirm what you wish to receive:

Just so you know, if you don’t let us know what kinds of emails you want to receive from us, we’ll stop emailing you on the 24th May 2018 - you'll be missing out!

You are of course free to change your mind at any time – just follow the link at the bottom of any of our emails.

Success Through Communication

Do you think, you would benefit if you were to develop your communication skills?

Since we all succeed by means of team work, communication is a vital skill to master.

Communication may be defined as: a transfer of information and/or emotion.

Communication as the transfer of information

These are the logical elements of your communication. The types of information you need to communicate are:

1. Facts.
2. Figures.
3. Technical information.
4. Proof that your ideas are right.

Communication is also the transfer of emotion. These are the emotional elements of your communication. The emotions you need to communicate are:

1. Optimism.
2. Friendliness.
3. Enthusiasm.
4. Fun.

In order to get the best from yourself and others work to improve your communication skills.

Communication Channels

There are three channels of communication:

1. Words:

Logic: facts, figures, information and proof.

Rhetoric: Enthusiasm, vision, motivation, positive emotion.

2. Tones:

Voice tones: Loud or quiet. Fast or slow.

3. Visual impact:

Body language: How you appear.

Work habits. How you act.

Score yourself out of ten for each of the following seven questions

1. How would you rate your ability to transfer facts, judgements and information FROM your mind to the minds of others, without any misunderstanding, omission or error? Do people always understand you, (Score higher); or are there frequent examples of other people not understanding what you mean to say? (Score lower).

2. How would you rate your ability to gain information from the minds of others? Do you ask the right questions, and do you listen well to the answers? Or are you sometimes not as attentive as you think you should be?

3. How would you rate your ability to handle words? To what degree would you say you have, The Gift of the Gab; or To what degree are you highly articulate?

4. What emotions do you think you inspire? Do you inspire positive emotions in the minds of others around you? Do you tend to inspire feelings of optimism, cooperation, and friendly good humour? or do you tend to depress or upset people? Are you annoying?

5. Are you able to handle conflict situations in a constructive positive way, or do you find conflict situations stressful, or difficult to handle well?

6. Generally, how would you rate your body language? Posture, gestures, expressions?

7. How would you rate your voice tones? Voice volume, pitch, accent, variability?

What did you score high on? What did you NOT score high on?

Is there anything you think you need to improve? If yes, then what?

Vocabulary

You have three layers of vocabulary.

1. Full vocabulary. All the words you know.
2. Active vocabulary. A smaller number of words that you actually use.
3. Speech habits. An even smaller number of words you use often.

Speech habits

Speech habits are words or phrases that you use habitually, every day, without even thinking about them. Some people have some good speech habits. Which is splendid. Others have bad speech habits. Which is a bit crap.

Bad speech habits:

• Sort of thing. (I went down the park, sort of thing. I had a go on the swings, sort of thing).
• Is'n't 'alf. (I really like it. It isn't 'alf good.)
• Crap. ( I know you think it's all crap).

Have you got any bad speech habits? Think about it and name them here.

Good speech habits

Five polite phrases you need to incorporate in your good speech habits:

• Yes, please.
• No, thank you.
• Would you mind if we ....?
• Would you please ....?
• Thank you very much for X. I appreciate it.

In addition, show interest in anything that strikes you as worthy of honest praise.

People like praise. Give people what they want, and they will love you for it.

Communication Skills Training

Communication Skills Training

Do you ever think to yourself, "I know what I mean, but I can't explain it"? You need to be able communicate facts, feelings, information and ideas, in a clear, professional and confident manner. If you want to learn more about our communication skills training, please click here.

Blogs by Email

Do you want to receive an email whenever we post a new blog? The blogs contain article 5-10 minutes long - ideal for reading during your coffee break!

Your Comments

Further Reading in Communication - Clear Communication

• How to communicate with more intelligence
  How to communicate with more intelligence Nobody wants to be regarded as stupid. We all want to be judged as intelligent. Let us define intelligence as "A capacity to think clearly and accurately in order to be able to solve problems and arrive at correct conclusions". In terms of survival value...
  Read Article >
• Communication Skills: Clear Thinking
  One of the best ways to improve the clarity of your thinking is to get into the habit of differentiating between pairs of similar but opposing concepts.
  Read Article >
• Improve your communication
  Communication Skills Are you looking for some training relating to communication skills? Communication is the act of transferring your mental images, ideas, information, facts and feelings into the minds of others. Some people are good at communicating. They find it easy to find the right word or phrase to capture their...
  Read Article >
• Communication skills training- how to communicate clearly
  How to communicate clearly Communication skill training is most important to you, because many people lack good communication skills. And the consequences of having poor communication skills can be serious, indeed. Poor communication skills can lead to the following painful consequences: Misunderstandings Confusion Avoidable errors Conflict and.... A poor work atmosphere...
  Read Article >
• Learn to ask the right question
  Learn to ask the right question Become more conscious of when you are asking a good question The human mind has evolved to answer questions. And the first question is this: "How can I survive?" For 100, 000 years that question was the sole preoccupation of every man, woman and child...
  Read Article >