Reason Vs Excuse
Reason vs Excuse
Here is an important rule of thumb: Clear thought is good. Confused thought is bad.
The first step to wisdom is to have an accurate conception of things. Unfortunately, there is a series of "similar but opposite things" - dichotomies - that confuse the mind.
Dichotomies confuse the mind because their two branches seem to be intermingled.
Examples of such dichotomies are:
- Reason vs Excuse
- Determined vs Stubborn
- Fact vs Opinion
- Insult vs Criticism
It is important to distinguish between a "reason" and an "excuse".
It's good to be determined but not stubborn.
Learn to separate facts from opinions.
It is important to distinguish between a criticism and an insult.
Don't take valid criticism as a personal insult, and don't insult people and then pretend that it was merely "constructive criticism".
So what is the difference between these dichotomies?
Reason vs Excuse
Reason: A reason for not doing something.
If someone offers an explanation for why he can't do something, then, in order for it to be judged as a reason, it should be: logical, factual, verifiable, a one-off event, unavoidable, and commensurate.
Excuse: If someone offers an explanation why he can't do something, then, if it is judged to be false (a lie), illogical, un-verifiable, multiple use of the same old story, inconsistent, avoidable, foreseeable, disproportionate. Example: I can't come into work today because my hamster is sick.
Determined vs Stubborn
Determined: Determined means committed to the goal: no matter what temporary defeats you suffer, you keep adapting the plan and trying again.
Stubborn: Stubborn means committed to the one PLAN: no matter what temporary defeats you suffer, you keep doing the same thing over and over and refuse to change or adapt the plan.
Fact vs Opinion
Fact: A fact is information provided by direct sense perception (what you directly see, touch, hear, taste or smell) ie the redness of a tomato.
And/or the information that has been tested and verified by objective and independent experimentation and scientific investigation. ie the Earth has the shape of an oblate spheroid.
Opinion: Information that is gained by any other means: ie gut feel; majority vote, subjective feeling, revelations or wishful thinking.
Example: Modern art is not real art.
Don't get facts and opinions mixed up!
Insult vs Criticism
Insult: An insult is a feedback message that is: vague, subjective, opinionated. And does not suggest a specific corrective action.
Example: You are an idiot.
Insults are of no value to you or your organisation.
Criticism: A criticism is the opposite.
A criticism is a feedback message that is: Specific, factual, objective and does suggest a corrective action.
Example: You are twenty minutes late for the meeting. That is five times you been late this month alone. You need to be on time for meetings.
Criticism is of the highest value to you and your organisation.
Don't get criticism and insults mixed up!
The art of distinguishing between two similar concepts.
See how many dichotomies you can identify and define the distinguishing characteristics that make one good, and the other bad.
Here are some more dichotomies for you to ponder:
A false statement and a lie
A lady once said to me "Either you accept what I say as being true, or you are calling me a liar!"
What is wrong with this false dichotomy?
Critical thinker and Cynic
Do you know people who believe they are critical thinkers, but actually they are only miserable cynics?
If you do know some cynics, then what is it that defines them as cynics, not as critics?
Don't get critics and cynics mixed up!
Understanding and Agreement
Have you ever made an agreement based on a misunderstanding?
Never make agreements based on misunderstandings. So, what is the difference?
The first step to wisdom is to have accurate conceptions of things:
Clear thought is good. Confused thought is bad.
Summary
Dichotomies are similar but opposite things; that are confusing to the mind, because their meanings seem to be intermingled.
There are many dichotomies, see if you can find them. Then separate them out and distinguish between them. Finally never get them mixed up again!
Blogs by Email
Do you want to receive an email whenever we post a new blog? The blogs contain article 5-10 minutes long - ideal for reading during your coffee break!
Further Reading in Conflict Management and Handling Difficult People
-
Top Ten Conflict Management Techniques
Your organisation needs people to cooperate. However, inevitably people disagree, which can lead to conflict situations. It is important to learn conflict management techniques, since conflicts are costly and disruptive.
Read Article > -
How to Handle Conflict Situations
It is important that managers are able to handle conflict in an assertive, yet positive and professional manner. In order to do that they need to know the principles governing rational conflict management skills.
Read Article > -
How to Handle a Complaint
It is vital that all staff are taught how to handle complaints in a professional manner. Follow this six step method for handling complaints successfully and improve your overall customer service.
Read Article > -
Conflict Resolution Training - How to Manage Conflict
Conflict is inevitable since we all have our own ideas about what is true, fair and good. How we handle conflict is important.
Read Article > -
Using Reason to Handle Difficult People
If you wish to get on with difficult people, then appeal to their sense of reason. Treat all problems, and all people according to the principles of reason.
Read Article >
Looking for Conflict Management Training?
If you're looking to develop your Conflict Management and Handling Difficult People Skills, you may find this Conflict Management Training Course beneficial:
Open Training Course Pricing and Availability
Next Open Course Starts in 23 days, Preston, places available