Problem Solving Skills

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Problem Solving Skills

Problem solving is the ultimate skill, because the prosperity of any population depends on the ability to solve, and profit from, their problems.

Problem solving can sometimes be a function of an individual mind working alone, or it can be the fruits of multiple minds working in combination.

Problem solving can occur in a momentary flash of inspiration, or it may be an evolution of ideas, made over many years of effort.

Problem solving may be a step by step, structured logical process, or it may be as a free association of creative minds.

We would all benefit if we could develop problem solving skills.

Since problem solving is a process of thought and experience, let us take thought and experience as the starting point of our discussion.

Please take a look at this diagram below.

Experience is not one thing. Experience is a continuous flow of consciousness which has the following parts. Facts. Perception. Identification. Evaluation. Response.

1. Facts

Facts, independent of the observer. Facts irrespective of what you want, like, dislike or know about.

Facts are facts. They are an objective absolute. They are what they are, whether you like them or not.

2. Sensory perception

For you to know about the facts, they must impinge on your sense organs in some way. You must gather the sensory evidence for the facts.

3. Identification

Now you must correctly identify the nature of the situation which you have perceived. If you misidentify the facts, then you will mess up. You must be sure to correctly identify the exact nature of what you have seen.

4. Evaluation

Now you have correctly identified the facts, you must now evaluate the facts. You can evaluate facts according to two basic alternatives: logical evaluation, or illogical.

Logical evaluations may be of three types: analytic, synthetic or creative.

It is recommended that you strive to make a logical evaluation of all the available facts.

5. Response

As a result of your logical evaluation of the facts, you will make a response. Your response may be of two types.

• Adaptive: where the response is appropriate and progressive.
• Mal-adaptive: where the response is inappropriate and regressive.

Whatever your response, it becomes a new fact, to be taken into account in the next run through the same five link chain of your experience.

Problem Solving Questions

1. What are the facts of the case?

2. How do we know? What is our evidence?

3. What is the nature of the thing we are dealing with?

4. What do these facts mean to us?

5. What should be our adaptive response?

About the Author: Chris Farmer

Chris Farmer is the founder of the Corporate Coach Group and has many years’ experience in training leaders and managers, in both the public and private sectors, to achieve their organisational goals, especially during tough economic times. He is also well aware of the disciplines and problems associated with running a business.

Over the years, Chris has designed and delivered thousands of training programmes and has coached and motivated many management teams, groups and individuals. His training programmes are both structured and clear, designed to help delegates organise their thinking and, wherever necessary, to improve their techniques and skills.

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