Send Us a Message

ILM Recognised Provider

Corporate Coach Group is an ILM Recognised Provider of development training.

About the Institute of Leadership & Management

CPD Accredited Member

Corporate Coach Group has training modules which are CPD Accredited. Learn more here.

About CPD Provider

Wise Words

Wise Words are those Snappy Sayings and Clever Quotations that give you Wisdom-in-a-nutshell: such as this one from Albert Einstein

Wise Words and Quotes

"Anyone who has never made a mistake has never tried anything..."
Keep reading...

Wise Words and Quotes

FREE Training Questionnaires

You need to develop your skills. But which skills? And by what method?

FREE Training Needs Analysis

Take a look at this list of free, informative and engaging questionnaires.
Go ahead - have a go...

FREE Training Questionnaires

FREE eBook Download

This short book will teach you some of the secrets of leadership, including communication, handling difficult people, planning and motivation.

FREE eBook Download

Receive your free ebook straight to your inbox, with our compliments.

FREE eBook Download

Management Skills Training - Giving Constructive Criticism

Book Online Now, or Call Us +44 020 3856 3008
Posted 05 March 2014 by Chris FarmerChris Farmer

Personal Development Courses

We offer both:
• Bespoke in-house training.
These can be tailored to your specific needs.
• Open training courses at locations near you.
You may find the following will help with the training of your team leaders and managers.

Giving constructive criticism

Giving constructive criticism is one of the most important skills for the leader, manager.

Constructive criticism is criticism of a person's behaviour, work performance or idea, which is perceived by the receiver, to be more like help, or friendly guidance, rather than "a telling off".

Constructive criticism is important because the fact is,

  • People sometimes do things wrong.
  • And or, they sometimes do the wrong things.

And because they do the wrong things, and do things wrong, they need to be corrected.

But most people hate being corrected.

  • Most people like being praised.
  • But they hate being corrected.

Especially by you.

The attitude of most people to "corrective feedback" is, "How dare you criticise me?"

Corrective, feedback, critical feedback, is a vital component of success because any deviation from correct performance of a task is a waste of time, money and effort.
And if the deviation from correct performance is severe or prolonged, then that error could cause the whole project to fail.
So, you need to give corrective feedback, critical feedback: It must be given by you to the people who are doing it wrong, but the problem is that: People hate to be corrected by you.

This is a problem.

In order to resolve this it is important to make the distinction between a:

  • Constructive, "Negative Feedback" message
  • And insult

Question: is there a difference between an insult and negative feedback?

Yes.

What is the difference between a "Constructive, negative feedback" message" and an insult message?

In order to figure out the difference, please read the following statements and label each one either.

  1. Feedback. or
  2. Insult.
  1. You are an idiot. Feedback or Insult?
  2. You were late for the last three team meetings. Feedback or Insult?
  3. You were totally unprofessional.
  4. Your earrings look stupid.
  5. There is a spelling mistake here.
  6. Your shoes are muddy and you have a coffee stain on your shirt.
  7. You look a right mess.
  8. You are a clown.
  9. You didn't send me those documents like you said you would.
  10. You fool. You didn't send me those documents.

Feedback or Insult?

Leadership Training - The Effective Leader Manager

Leadership Training - The Effective Leader Manager

As the team leader or manager, you know that, on the technical level, you are very good. In your role as an effective and inspirational leader-manager, you recognise that there may be some gaps. Now you are searching for a method to help you to improve your skills as a team-leader and manager - click here to find out more!

Put the above examples into two sets.

Let us assume you have finished that.

Here are the answers:

Let us assume you said the following.

  • You are an idiot. Insult.
  • You were late for the last three team meetings. Feedback.
  • You were totally unprofessional. Insult.
  • Your earrings look stupid. Insult.
  • There is a spelling mistake here. Feedback.
  • Your shoes are muddy and you have a coffee stain on your shirt. Feedback.
  • You look a right mess. Insult.
  • You are a clown. Insult.
  • You didn't send me those documents, like you said you would. Feedback.
  • You fool. You didn't send me those documents. Insult.

Now the question is:

What is the difference?

  • What are the characteristics of insults that make them insulting?
  • What are the characteristics of feedback messages that make them not insulting?

Here is what I hope you have discovered:

Insult
"Constructive, "Negative Feedback"
Are Intended to hurt
Are Intended not to hurt
Vague Specific
Emotionalised Factual
Does not suggest a specific corrective action Does suggest a specific corrective action
Subjective Objective


The point to remember is:

Distinguish between insults and feedback information.

  • Dish out feedback.
  • Don't dish out insults.
  • Don't get them mixed up.

Insults are. Vague. Emotionalised. Do not suggest a specific corrective action and are Subjective.

Constructive feedback is the opposite:
Constructive feedback is: Specific. Factual. Do suggest a specific corrective action. Objective.

Make your feedback objective and specific.

If you think a friend might enjoy this, please share it with them:

Blog Email Subscription

Do you want to receive an email whenever we post a new blog? The blogs contain articles 5-10 minutes long - ideal for reading during your coffee break!
If you wish to sign up for this, please click here.

Improve yourself with Training Courses

Good training is important for your continued professional development. You may find this very popular course will help with the training of your team leaders and managers. Reserve your place today.

Your Comments

Nobody has rated this blog yet... based on 7 reviews, 4 out of 5 stars.
Would you like to rate this blog?

X