Good and Bad Speech Habits
Good and Bad Speech Habits
Speech habits are the words and phrases that you use every day, without thought. We all have speech habits.
You originally learned your speech habits from your parents, your family and your close friends. Later you acquired speech habits from school, films, books and the wider social environment.
Some speech habits are beneficial. They act to further your best interests and advance your career.
Other speech habits are liabilities. They are detrimental to your professional reputation and your earnings.
Words create and destroy.
If you use language thoughtfully, then your words will open doors for you.
If you use language thoughtlessly, then your words will bar you from progress.
If you have NOT made the progress you expected, then check your speech habits.
Could it be that the cause of your recent lack of progress, is the way you speak to people?
If in doubt, check it out.
Bad Speech Habits.
Here is a list of common bad speech habits.
1. Any form of casual swearing or profanity.
Needless, habitual swearing is the most common and easily corrected bad speech habit.
2. Catch phrases.
Some people pick up personal "catch phrases" that they repeat and don't even know they are doing it. For example:
- Like: "So I said, like, I don't want to go."
- At the end of the day: "At the end of the day, it is the customer who is king."
- Innit: "That's good, innit?
3. Badmouthing other people.
Backstabbing is a common pass time for many people, where they criticise people behind their backs, especially work colleagues.
4. Talking too much about oneself.
This is when you take everything the other says to be a trigger to talk about yourself.
Example. John says, "I'm going to book my holiday tomorrow".
Simon says, "I've already booked mine. I'm going to New York. I've been there before. I had a great time ..."
Good speech habits.
The solution to these bad speech habits is to develop good speech habits instead:
1. Use expletives that aren't swear words.
The English language is full of better alternatives.
Instead of saying, "I'm knackered!", say, "I'm exhausted".
Instead of saying, "He is a real pain in the ass", say "He is rather over-opinionated".
2. Use only good catch phrases.
Here are the two best catch phrases:
"Would you please, shut the door as you go out?", as opposed to, "Shut the door as you go out."
"Thank you very much. I appreciate it". Failure to appreciate people is a common error.
3. Refrain from needless badmouthing people.
This is self-explanatory. Don't needlessly denigrate colleagues.
It does not help anyone, least of all you.
4. Don't talk too much about yourself.
Your conversation should be shared about 50-50% between you and the other.
Or if you want to be classy, let the other person do the lion's share of the talking.
Remember that listening is a big compliment, since it implies you believe the other to be interesting and worth listening to.
And there is another benefit associated to listening more than you speak; if you are NOT talking, then you cannot put your foot in it.
Sometimes, silence is golden.
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Further Reading in Communication - Persuasive Communication
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Why are Some People Dangerous?
Most people would consider themselves rational, and a few may be inspiring. A great leader is both rational and inspiring. However, the inspirational but irrational communicator, is a dangerous combination.
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How to Gain Co-operation
In order to achieve any goal, you are going to need the co-operation of others and, since you cannot use force, you are going to need to gain their willing co-operation.
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How to Negotiate Properly
Successful negotiation needs careful thought and proper preparation. Take a look at the common negotiation errors that people make and learn to avoid them. Careful analysis and a logical approach will allow you to become a successful negotiator.
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Present Yourself Positively
People judge everything you say, what you do, how you look. Make sure they see you in a positive light.
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Customer Service Training
The purpose of customer service training is to draw attention to how our agents speak, work, act and react in ways that will at least avoid a negative reaction, and preferably, create positive emotions in the minds of our customers.
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