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Communication Skills In Business

Communication Skills in Business

Communication Skills in Business

In business, you need to use language effectively in order to give proper feedback.

Look at the diagram below and you will see why feedback is an important concept in professional and business communication.

Communication - Clear Communication : Communication Skills in Business

Feedback is the communication of information that relates to a person's recent actions to the goal.

Feedback tells a person whether their recent actions are taking them closer towards their goals, or NOT.

Your goal is to communicate proper feedback.

Feedback comes in three forms:

  1. Constructive criticism.
  2. Destructive criticism.
  3. Appreciation and praise.

1. Constructive criticism

At times, we all need to receive constructive criticism - Since nobody's perfect!

Therefore, managers should know how to communicate criticism in a constructive manner.

We need managers to communicate any criticism in a constructive manner which will inspire and will give confidence to the receiver.

Failure to give constructive criticism is a common communication error.

Some managers give destructive criticism.

2. Destructive criticism

This is what we do NOT want. It is easy for negative feedback to deteriorate into destructive criticism.

Destructive criticism leads to bad feelings, broken relationships and a reduction in performance.

One of your main aims should be to note the difference between constructive and destructive criticism (feedback) and to perfect your skills in communicating constructively.

3. Positive feedback: Appreciation, praise and thanks

Managers need to give proper appreciation, praise and thanks.

Always remember the power of a few kind words.

Failure to communicate appreciation and praise is a common communication error.

Remember, the lack of appreciation is sometimes the cause of conflict.

One of your main aims in life should be to harness the power of a few kind words.

About the Author: Chris Farmer

Chris

Chris Farmer is the founder of the Corporate Coach Group and has many years' experience in training leaders and managers, in both the public and private sectors, to achieve their organisational goals, especially during tough economic times. He is also well aware of the disciplines and problems associated with running a business.

Over the years, Chris has designed and delivered thousands of training programmes and has coached and motivated many management teams, groups and individuals. His training programmes are both structured and clear, designed to help delegates organise their thinking and, wherever necessary, to improve their techniques and skills.

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Further Reading in Communication - Clear Communication

  • Finding a Common Frame of Reference
    Instead of categorising people based on differences like gender, race, age, and personality traits. Finding a common frame of reference suggests focusing on similarities, rather than differences, to foster understanding and connection among people.
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  • How to Ask the Right Questions - Good communication skills
    Good communication is not only about the proper presentation of ideas, it is also means developing the ability to ask the right questions.
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  • Communication skills for managers and leaders
    Leaders and managers need to lead their teams in order to achieve the successful outcome of their vision for their organisation. One of the main ways in which they do this is through being great communicators.
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  • Advanced Communications Skills
    Advanced Communications Skills Advanced Communications Skills - Choose your words carefully Mr Bond, they may be your last! It is possible to mess up BIG TIME, in the blink of an eye, by the clumsy use of language. Words have power. This power can make you more successful or it can...
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  • The Importance of Business Communication Skills
    If you want to succeed in business, being a good communicator is essential. Not only do you need to communicate to others what, why and how a goal is to be achieved, you need to listen to feedback received in order to make adaptive changes.
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Looking for Communication Skills Training?

If you're looking to develop your Clear Communication Skills, you may find this Communication Skills Training Course beneficial:

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