Communication Skills In Business
Communication Skills in Business
In business, you need to use language effectively in order to give proper feedback.
Look at the diagram below and you will see why feedback is an important concept in professional and business communication.
Feedback is the communication of information that relates to a person's recent actions to the goal.
Feedback tells a person whether their recent actions are taking them closer towards their goals, or NOT.
Your goal is to communicate proper feedback.
Feedback comes in three forms:
- Constructive criticism.
- Destructive criticism.
- Appreciation and praise.
1. Constructive criticism
At times, we all need to receive constructive criticism - Since nobody's perfect!
Therefore, managers should know how to communicate criticism in a constructive manner.
We need managers to communicate any criticism in a constructive manner which will inspire and will give confidence to the receiver.
Failure to give constructive criticism is a common communication error.
Some managers give destructive criticism.
2. Destructive criticism
This is what we do NOT want. It is easy for negative feedback to deteriorate into destructive criticism.
Destructive criticism leads to bad feelings, broken relationships and a reduction in performance.
One of your main aims should be to note the difference between constructive and destructive criticism (feedback) and to perfect your skills in communicating constructively.
3. Positive feedback: Appreciation, praise and thanks
Managers need to give proper appreciation, praise and thanks.
Always remember the power of a few kind words.
Failure to communicate appreciation and praise is a common communication error.
Remember, the lack of appreciation is sometimes the cause of conflict.
One of your main aims in life should be to harness the power of a few kind words.
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Further Reading in Communication - Clear Communication
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How to Communicate Effectively
How to Communicate Effectively In order to do well, you will need the cooperation of others. You will need to gain the cooperation of many people, including: Your partner Your bank Your customers Your suppliers Your colleagues at work Failure to gain their cooperation will mean either: They won't help you...
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How to Politely Say 'No' to Your Boss
Learning to say 'no' is an important skill that many people find hard to do. This can cause stress and anxiety and failure to do their jobs effectively. Learn how and when to say 'no' to your boss.
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Improving Your Communication Skills
Would you like to be a better communicator? Improve your communication skills with these simple, but effective, tips. Communication is not just what you say, it is learning how to be a better listener as well.
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How to improve the way you speak
People judge your intelligence, ability and professionalism by the way you speak. Take a look at these ten ways to improve the way you speak.
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Gain Their Understanding and Agreement
Communication is important because you need to gain the understanding, agreement and active cooperation of others. Without cooperation your progress will be limited.
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Looking for Communication Skills Training?
If you're looking to develop your Clear Communication Skills, you may find this Communication Skills Training Course beneficial:
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