Established, since 1997, leading UK based training provider.
Celebrating 25 years in business! CPD Member - The CPD Certification Service ilm Recognised Provider

Communication Skills In Business

Communication Skills in Business

Communication Skills in Business

In business, you need to use language effectively in order to give proper feedback.

Look at the diagram below and you will see why feedback is an important concept in professional and business communication.

Communication - Clear Communication : Communication Skills in Business

Feedback is the communication of information that relates to a person's recent actions to the goal.

Feedback tells a person whether their recent actions are taking them closer towards their goals, or NOT.

Your goal is to communicate proper feedback.

Feedback comes in three forms:

  1. Constructive criticism.
  2. Destructive criticism.
  3. Appreciation and praise.

1. Constructive criticism

At times, we all need to receive constructive criticism - Since nobody's perfect!

Therefore, managers should know how to communicate criticism in a constructive manner.

We need managers to communicate any criticism in a constructive manner which will inspire and will give confidence to the receiver.

Failure to give constructive criticism is a common communication error.

Some managers give destructive criticism.

2. Destructive criticism

This is what we do NOT want. It is easy for negative feedback to deteriorate into destructive criticism.

Destructive criticism leads to bad feelings, broken relationships and a reduction in performance.

One of your main aims should be to note the difference between constructive and destructive criticism (feedback) and to perfect your skills in communicating constructively.

3. Positive feedback: Appreciation, praise and thanks

Managers need to give proper appreciation, praise and thanks.

Always remember the power of a few kind words.

Failure to communicate appreciation and praise is a common communication error.

Remember, the lack of appreciation is sometimes the cause of conflict.

One of your main aims in life should be to harness the power of a few kind words.

About the Author: Chris Farmer

Chris

Chris Farmer is the founder of the Corporate Coach Group and has many years’ experience in training leaders and managers, in both the public and private sectors, to achieve their organisational goals, especially during tough economic times. He is also well aware of the disciplines and problems associated with running a business.

Over the years, Chris has designed and delivered thousands of training programmes and has coached and motivated many management teams, groups and individuals. His training programmes are both structured and clear, designed to help delegates organise their thinking and, wherever necessary, to improve their techniques and skills.

Blogs by Email

Do you want to receive an email whenever we post a new blog? The blogs contain article 5-10 minutes long - ideal for reading during your coffee break!

Further Reading in Communication - Clear Communication

  • Ten Top Tips For Sending Professional Calendar Meeting Invites
    To ensure your meetings are well attended and productive, you need to ensure that your meeting invitations are professional. These tips will help you to clearly communicate the purpose of the meeting and help attendees prepare.
    Read Article >
  • The Importance of Communication Skills
    Use these three simple tips, to make sure that you communicate your message to others, in such a way as to gain their co-operation and agreement.
    Read Article >
  • Communication skills for trainers or presenters
    Communication skills for trainers or presenters As a trainer or presenter: You have three major goals. To make your messages and material: 1. Informative 2. Enjoyable 3. Memorable Let us look at each in turn: Informative Your delegate must find your material informative. In order for that to happen, you must...
    Read Article >
  • The NLP Meta Model - Clear Thinking, Clear Communication
    Learn how the NLP Meta Model enhances communication by addressing Deletions, Distortions, and Generalisations. Discover practical tips for asking better questions and improving clarity in conversations.
    Read Article >
  • How to be a better communicator
    Your work and personal relationships would benefit if you improved your style of communication. Please check out these four strategies you can use straight away, to be a better communicator and gain more co-operation from people around you.
    Read Article >

Looking for Communication Skills Training?

If you're looking to develop your Clear Communication Skills, you may find this Communication Skills Training Course beneficial:

Open Training Course Pricing and Availability

7 May
Online - Teams
£475 +VAT
12 May
Birmingham
£475 +VAT
14 May
Gloucester (M5 J11)
£475 +VAT
Course Full
21 May
London - Central
£475 +VAT
More dates and locations available
Save £50 on this course

Next Open Course Starts in 19 days, Online - Teams, places available Book Now >