Communication Skills In Business
Communication Skills in Business
In business, you need to use language effectively in order to give proper feedback.
Look at the diagram below and you will see why feedback is an important concept in professional and business communication.
Feedback is the communication of information that relates to a person's recent actions to the goal.
Feedback tells a person whether their recent actions are taking them closer towards their goals, or NOT.
Your goal is to communicate proper feedback.
Feedback comes in three forms:
- Constructive criticism.
- Destructive criticism.
- Appreciation and praise.
1. Constructive criticism
At times, we all need to receive constructive criticism - Since nobody's perfect!
Therefore, managers should know how to communicate criticism in a constructive manner.
We need managers to communicate any criticism in a constructive manner which will inspire and will give confidence to the receiver.
Failure to give constructive criticism is a common communication error.
Some managers give destructive criticism.
2. Destructive criticism
This is what we do NOT want. It is easy for negative feedback to deteriorate into destructive criticism.
Destructive criticism leads to bad feelings, broken relationships and a reduction in performance.
One of your main aims should be to note the difference between constructive and destructive criticism (feedback) and to perfect your skills in communicating constructively.
3. Positive feedback: Appreciation, praise and thanks
Managers need to give proper appreciation, praise and thanks.
Always remember the power of a few kind words.
Failure to communicate appreciation and praise is a common communication error.
Remember, the lack of appreciation is sometimes the cause of conflict.
One of your main aims in life should be to harness the power of a few kind words.
Blogs by Email
Do you want to receive an email whenever we post a new blog? The blogs contain article 5-10 minutes long - ideal for reading during your coffee break!
Further Reading in Communication - Clear Communication
-
How to Overcome the 6 Barriers of Communication
Barriers of communication come in two forms: mental and physical. We examine how can we overcome these barriers to achieve successful communication.
Read Article > -
What is a good communication style?
Having a good style of communication is a useful skill to master. People will stop and listen if you are a good communicator. Being credible and persuasive is vitally important as well, if you want to motivate people to take notice or action.
Read Article > -
How to Prevent Misunderstandings
Not everyone is on the same wavelength as you, and therefore misunderstandings can occur when you speak to people. Whether your message is complex or your audience reluctant to listen, read our great tips to prevent misunderstandings happening.
Read Article > -
Advanced Communications Skills
Advanced Communications Skills Advanced Communications Skills - Choose your words carefully Mr Bond, they may be your last! It is possible to mess up BIG TIME, in the blink of an eye, by the clumsy use of language. Words have power. This power can make you more successful or it can...
Read Article > -
Communication Skills for Sales People
Whether you need to sell your services or your products, the ability to persuade people to buy is vital to your success. The ability to sell is not a natural talent, it needs to be learned and practised until it becomes second nature.
Read Article >
Looking for Communication Skills Training?
If you're looking to develop your Clear Communication Skills, you may find this Communication Skills Training Course beneficial:
Open Training Course Pricing and Availability
Next Open Course Starts in 9 days, Online - Teams, places available