Established, since 1997, leading UK based training provider.

Team Leader Training Course Outline

Many team-leaders have never have had the opportunity to attend any specialised training on how to get the best performance from people. On this practical training programme, your team leaders will develop the six key skills they need, to run the team more effectively.

Great use of practical tools to help achieve ideal concepts. Practical advice is key. Both Marco and Chris presented brilliantly, despite my constant interrupting. They were well informed/prepared and adaptive to my input

Customer Reviews

Team Leader Training - Day One - Morning

What is the purpose of Team Leader training?

The purpose of this Team Leader training is equip you with a set of techniques and communication skills, that will allow you to be more successful in your role as a team leader.

In order to be successful, you must master the following six team leader skills:

  1. Clarity of purpose - goal focus
  2. Clear communication and accurate language
  3. Time management and delegating skills
  4. Rational conflict management skills
  5. How to inspire and motivate yourself (personal management)
  6. How to inspire and motivate other people (leadership qualities)

Goal focus for Team Leaders

Success means the achievement of a goal. Therefore, a clear goal focus is the most important quality of the successful Team Leader.

How Team Leaders can communicate the goal

The goal must be clearly communicated to every member of the team, so that everyone understands what is required.

Any ambiguity, or misunderstandings, will cause confusion and error. Therefore, Team Leaders must master the skill of accurate language.

How Team Leaders should use SMART targets

Ask eight questions that relate to your goals and how you can achieve them.

SMART targets suggest the following eight questions:

  1. What is the goal you need to achieve?
  2. How do you specify that goal using numbers?
  3. How do you specify that goal using words?
  4. How would you measure progress?
  5. What abilities do you need to improve?
  6. What resources do you need to acquire?
  7. What is the time limit?
  8. Is that limit reasonable or over-optimistic?

Exercise: Develop your skills by practicing with a real-life example.

How Team Leaders can make the right impression

Every day, you leave impressions in the minds of other people.

How do you want to be perceived by the people in your team?

What impression do you want to leave?

What team leader and personal qualities do you want to be known for?

Exercise: Develop your skills by doing a practical example of "Impression management".

Clarity of Purpose is the starting point of all achievement.

How the Team Leader should use humour at work

A good sense of humour is important.

How can humour work add value to yourself and the rest of the team?

How have you seen the mis-use of humour cause problems at work?

The correct and incorrect use of humour in the workplace.

Exercise: Develop your skills by practicing with real-life examples.

Clear and accurate communication for Team Leaders

Team leaders must know how to communicate their message with clarity and accuracy. There should be minimal chance of misunderstanding, based upon an ambiguous instruction.

Team Leaders must not give any vague instructions. They must be able to define their message and always be able to explain precisely what they mean.

Exercises: Develop your skills by practicing a real-life example.

Team Leaders should give only affirmative instructions

Affirmative instructions means talking about what you CAN do, ie the can-do portion of the job.

Negative instructions means talking about what you CANNOT or WON’T do, ie the NO-CAN-DO portion of the job.

Team Leaders must talk about the can-do portion of the job.

Practice exercises in turning the conversation from the negative to the affirmative.

The use of embedded commands by Team Leaders

We influence each other by the way we speak. Sadly, some people emit too many negative vibes. For example, the phrase: “Don’t worry” is a suggestion to worry.

Good Team Leaders are conscious of using only affirmative language.

Exercise: Develop your skills by practicing with examples.

Food Photo Food Photo Food Photo
A selection of food which is available on our open courses - varies per venue

Team Leader Training - Day One - Afternoon

Conflict Management Training for Team Leaders

Use reason to resolve conflict, not avoidance nor high emotion.

Not everyone follows the plan, therefore conflict is inevitable. Sometimes there can be positive aspects to conflict, but only if it is handled correctly.

Use logic to resolve conflict; not anger, upset or too much emotion

As a Team Leader, how you handle conflict is important. You need to know exactly how to:

  • Use logic to resolve conflict; not anger, upset or too much emotion
  • Resolve a conflict quickly; before it escalates into something more damaging
  • When you should compromise, and when NOT to compromise

Team Leader conflict management skills

Never attack a person's character. If you attack their character, you will trigger a negative emotional response. You will learn how to verbalise conflict messages correctly.

Be more factual, objective and specific, try not to become emotional and opinionated.

Learn the difference between objective and subjective language. When in conflict, use only objective language.

Tell them precisely what is wrong, in non-emotional, factual terms.

Suggest a way out of the conflict situation. Suggest a corrective action.

Distinguish between reasons and excuses for not doing something: have a different policy for each.

Know when to give ground and compromise and when to NOT compromise.

Exercise: Develop your skills by practicing real-life conflict examples.

Always finish on a positive note

I thought the course content was thought-provoking. A lot of the content seemed obvious and common sense once it was delivered, but I hadn't been doing it or was doing it 'wrong' at work and home. The trainer provided really good simple models that made it easier to remember. He had a really good, enthusiastic and credible style and was easy to listen to.

Customer Reviews

Team Leader Training - Day Two - Morning

Team Leader time-management skills

Time management is the art of making the maximum progress in the minimum time and effort.

Time management is about organising yourself and your team, so that they are always doing the right things, in the correct order.

Time managers do not necessarily do the easiest things first.

Time managers do the most valuable things, in the most logical order.

Q1 Crisis, Q2 Productive, Q3 Busy, Q4 Fruitless

Team Leaders use "Task deadline" and "Task value" as key indicators

Team Leaders do things in the right order:

  • Q1 Crisis: High value, late work
  • Q2 Productive: High value, preparation, prevention and planning
  • Q3 Busy: Low-value busy-work
  • Q4 Fruitless: Waste of time activity. Gossip

Distinguish between being "Busy" and being "Productive".

The Team Leaders most hated enemy is the “busy but non-productive day”.

Have you ever had one?

Time Wasters

Team Leaders do battle with these three-time wasters: Self; Others; Systems (SOS).

  1. Your own bad habits: How you mess-up your time management
  2. Other people: How other people mess up your day
  3. Poor systems: inefficient systems within your organisation

How to limit the damage done by SOS.

Time Tips for Team Leaders

Our time management questionnaire will discover exactly how you could improve your time management.

Team Leader Delegation Skills

Delegation is the art of entrusting a task to another.

Reasons to delegate.

How to delegate a task.

The common errors to avoid.

Prioritisation skills for Team Leaders

You can’t do everything simultaneously, therefore you must prioritise.

Prioritisation is the science of putting things into the correct order.

Manage your priorities by means of a decision matrix.

The power of an idea lies in its application.

Decision matrices for Team Leaders

Decisions fall into the following six categories; each type has its own decision matrix.

  • Prioritisation by value
  • Prioritisation by logical sequence
  • Yes or No binary decision
  • Which one, or what kind?
  • Problem - cause – solution
  • Problem – implication – counter-measure

The advantages of using a structured approach to decision making.

How Team Leaders can manage interruptions

Manage interruptions by means of the 80-20 principle.

The 80-20 principle suggests that 80% of the value of their message, is contained in only 20% of the content.
Your task is to discover the 20% of their message that contains all of the value.

Interrupt the interrupter.

Emails: How to best manage them

We will analyse how you can best manage the situation - Emails can be a distraction. How to minimise the problem.

Food Photo Food Photo Food Photo
A selection of food which is available on our open courses - varies per venue

Team Leader Training - Day Two - Afternoon

Every problem contains the seed of an equivalent, or a greater benefit.
Your task is to find it.

Leadership Skills for Team Leaders

Emotional management.
Positive mental attitude.
Mindfulness.

The attitude of the team has a profound effect on the results the team is able to achieve.
The Team Leader’s role includes creating and sustaining a positive mental attitude, especially during tough times.

Positive mental attitude techniques

Improve your understanding of how you can affect the emotions of others and how to instil in them a more positive outlook.

Understanding the principles of Emotional intelligence (EQ).

Learn how to avoid accidently demotivating staff.

Team Leaders must master the skills of conversation control

How to manage the content of your conversations.

Team Leaders learn to apply the success formula

Smart Purpose, Plan, Action, Feedback, Change

All successful action can be described by a simple five-part formula.

  1. Clear goal – Purpose
  2. Formulate your best plan in writing
  3. Take consistent action
  4. Gather and evaluate the feedback, both positive and negative
  5. Make progress by continually adapting and evolving the plan

Why Team Leaders should give properly worded feedback

The valuable role of constructive feedback.

How to ensure your negative feedback is seen as a constructive communication.

Team Leaders - Final Summary

How will this Team Leader management training course help you to get the best from yourself and others?

Personal action plan for Team Leaders.

Food Photo Food Photo Food Photo
A selection of food which is available on our open courses - varies per venue

Very useful and constructive two days, with new information and techniques, alongside reinforcement of existing systems of management. The trainer's presentation was very clear with detailed explanations, along with practical examples.

Customer Reviews