Established, since 1997, leading UK based training provider.

Mentor Training Course - Two Day

Learn practical tools that you can use in real-life situations. Mentor Training
  • Get the best possible results from every mentoring situation
  • Become an effective role model
  • Demonstrate best practice and performance
  • Set your mentoring goals and achieve them
  • Improve your communication skills
  • Manage poor performance issues
  • Create and sustain a positive attitude
Learn in a friendly and relaxed atmosphere with people who are facing similar situations as you.

Mentor Training - Two Day Course

About this Mentor Training Course

What is an effective mentor?

A mentor is someone who can inspire positive changes in others, by acting as a role model. A mentor teaches others by personal example and transfers the correct skills, knowledge and attitudes by means of demonstration.

Why now?

Over the last few years, your organisation has changed and your managers have 'evolved' into the role of mentor. You want your mentors to show the others how to act. To do that well, your aspiring mentors may benefit from some targeted training that will give them clear guidance, which will show them how to get the best performance from themselves and their mentees.

All mentors need to master the following six major skills:

  1. Clarity of purpose
  2. Excellent communication skills: Accurate language
  3. Rational planning
  4. Conflict and performance management
  5. Inspire and motivate yourself (self-management)
  6. Inspire and motivate other people

The fantastic course will show your mentors how to get the results they need.

I found all of this course beneficial, both personally and professionally. I found the practical tools for work organisation particularly useful; identifying where I loose time; tools to be less overwhelmed; how to manage my time more effectively. The trainer was an excellent communicator, very knowledgeable with relevant examples.

Customer Reviews

Mentor Training - Two Day Course Overview

Day One - Morning

  • The six qualities of a mentor
  • Goal focus mentality
  • Clear communication skills
  • Proper use of humour
  • Impression management
  • Affirmative language

Day One - Afternoon

  • Handling conflict situations
  • Handling difficult people
  • Handling poor performance
  • Reason vs Excuse
  • The proper use of praise and appreciation
  • The social motivators

Day Two - Morning

  • Planning ahead
  • Preparation and prioritisation
  • Decision making
  • The right way to delegate
  • Handling interruptions
  • 80-20 rule

Day Two - Afternoon

  • Positive mental attitude
  • How to sustain an optimistic outlook
  • The importance of feedback
  • The success cycle
  • Transform failures into stepping stones
  • Put this theory into practice

Available Dates and Locations

5 - 6 June
Manchester
£875 +VAT
18 - 19 June
London - Central
£875 +VAT
25 - 26 June
Birmingham
£875 +VAT
10 - 11 July
Bristol
£875 +VAT
More dates and locations available
Save £100 on this course

Next Open Course Starts in 12 days, Manchester, places available Book Now >

Please note all our training courses include optional three months FREE telephone coaching to answer any on-going questions.

Course Timings: Start 09:00 - Finish 16:30. Lunch at 13:00, Tea Breaks at 11:00 and 15:00.
12 trainer-led hours, additional 2-3 via post-course portal independent learning

We currently offer training courses in: London, Manchester, Birmingham, Bristol, Maidstone, Kent, Glasgow, Scotland, Leeds, Gloucestershire

The course contained lots of valuable information. Has helped me develop new ways of approaching situations and strategies to help in different areas of work. The trainer's presentation was good, lots of activities, clear explanations.

Customer Reviews

Mentor Training Course Content

Mentor Training - Day One - AM

The science of How to get the best from yourself and others.

Introductions

As mentors, we are here to find out how to get the best from yourself and others.

The most important thing in any situation is to be clear on your purpose.

Clarity of purpose is the starting point of all achievement.

The purpose of a mentor is to demonstrate and to role-model a set of Core Values, behaviours and skills, and transfer them into the mind of the mentees. The purpose of the transfer is to improve the performance of the mentee for the benefit of the whole organisation and its customers.

Develop the six major mentoring skills sets.

Here are the six-major skill sets for the mentor to master:

  1. Set specific goals
  2. Communicate with confidence
  3. Properly plan, prioritise and delegate your work
  4. Manage performance and conflict situations
  5. Motivate yourself; feel strong and confident
  6. Motivate and inspire others. Create a productive work-atmosphere

Introduction exercise:

Mentor self-assessment. Score yourself out of 10.

What are you relative strengths? In which areas do you still need to improve?
Which mentoring skills do you most want to improve?

Let us take each of these mentoring management abilities in turn:

The first quality of the mentor is a "Goal focused individual".

A "Clear Goal Focus" makes the biggest difference.

The quality of GOAL FOCUS is the most important quality of the successful mentor.

The purpose of a mentor is to demonstrate and role-model a set of Values, behaviours and skills, that will be transferred into the mind of the mentee. The purpose of the transfer is to improve the long-term performance of the mentee and to benefit the organisation as a whole, and its customers.

Use the Eight-part SMART goal setting formula

Eight-part SMART makes goal-setting easier.

Practical mentoring exercises: Develop your skills by doing a real life, practical goal-setting example.

Impression Management

Impression management is the art of controlling what you say and controlling what you do, to leave the correct impression in the mind of your mentee.

Decide how you want to be perceived by others and then, act accordingly:

  • What impression do you want to leave in the mind of your mentee?
  • How do you want people to perceive you?
  • What qualities do you want to be known for?

Practical Exercise: Develop your “Impression management”.

How to communicate with clarity

Warning: Mentors must NOT give any ambiguous instructions.

An ambiguous instruction is any instruction that can be properly interpreted in more than one way.
Being a good mentor means using accurate language.

People can only take in so much: So, limit the amount.

Practical Exercise: Develop your skills by doing practical examples.

Affirmative language vs Negative language

Affirmative language is talking about what one CAN do.
Negative language is talking about what one CANNOT do.

Mentors need to talk in positive terms - talk about the CAN-DO portion of the job.

Mentors should spend most of their time talking about the CAN-DO portion of the job.

Positive vs negative suggestions

We influence each other in the way we speak. Unfortunately, we sometimes accidentally give negative suggestions in the form of negative commands.

Example: DON’T be stupid! is a negative suggestion that the other person is stupid.

Stop giving negative suggestions, be more conscious of the way you word our message, to suggest only positive images to the mind.

Practical Exercise: Develop your skills by doing examples.

Mentor Training - Day One - PM

Conflict Management Training

Because mentees do not agree with everything you say. Conflict is inevitable.

Any conflict can even be beneficial if it is handled correctly.

How you handle conflict is an all-important question.

As a Mentor, you need to know how to do the following:

  • Use reason and logic to resolve conflict
  • Don't get angry. We do not want tears
  • How to handle conflict before it escalates into something more dangerous
  • Know when to compromise: And when to NOT compromise
When in conflict, never criticise their character, only their behaviour.

Proper conflict management requires that you:

  1. Always protect their "self-concept"
  2. Never criticise character. If you attack their character you will insult them and, you will make a bad situation worse
  3. Be objective, not emotional and opinionated
  4. Learn the difference between objective language and subjective language. When in conflict, use objective language. Tell them precisely what is wrong, in non-emotional terms
  5. Suggest a way out of the conflict situation
  6. Distinguish reasons from excuses for not doing something
  7. Have a different policy for each
  8. Know when to negotiate and when not to

Role play practice

Specific tips for constructive conflict management

Proper use of positive praise and appreciation

Mentors need to know the importance of the social motivators.

Social motivators are motivators OTHER than money.
Social motivators include:

  1. Progress
  2. Achievement
  3. Self-esteem
  4. Praise
  5. Appreciation
  6. Thanks

It is important for mentors to know how to motivate mentees using positive methods.

It is important NOT to use negative methods too often.

Negative motivators are: Fear. Threats. Anger. Punishment.

We recommend mentors do not use negative motivators very often.

Course content did what it says on the tin. Inspiring and informative. The trainer's presentation was excellent. Not too in your face, clear, concise and easy to follow.

Customer Reviews

Mentor Training - Day Two - AM

Good mentoring includes the art of doing the most valuable things, in the most efficient order.

Procrastination kills achievement.

Good mentors do not necessarily do the easiest things first.
Good mentors do the most valuable thing first.

Ask yourself. What is the most valuable use of my time?

What is the most valuable use of your time, right now?

Use the two principles of "deadline pressure" and "value" as key indicators.

  1. Q1 Crisis: High value, late work
  2. Q2 Productive: High value, Preparation, prevention and planning
  3. Q3 Busy: Low-value busy-work
  4. Q4 Fruitless: Waste of time activity. Gossip

Distinguish between being "Busy" and being "Productive"

Question: Do you ever have Busy but non-productive days?

Three levels of activity. SOS: Self – Others - Systems

  1. Self. Your own bad habits
  2. Other people
  3. Systems. Inefficient systems

What can you do to minimise damage done bad habits, other people's bad habits, and poor systems?

Practical Exercise: Develop your skills by doing practical examples.

Good mentor questionnaire

Questions designed to tease-out exactly how you could improve your mentor skills.

Delegation - Delegate the right task, in the right way

Delegation is when you entrust a task to another person.

Practical Exercise:

  • What are four correct reasons to delegate?
  • What are the three incorrect reasons to delegate?

Exercises: Develop your skills by doing the practical thinking.

How to delegate

How to delegate tasks. Use the same method we used to set goals.
Review of goal setting notes. 8 Part SMART.

Why some mentors fail

Four reasons why some people are afraid to delegate.
Practical Exercise: Develop your skills by doing concrete examples.

Decision making.

Five different types of decision for you to master:

  1. Priority decision: What is the most valuable use of my time right now?
  2. Priority decision: What is the most logical sequence?
  3. Yes or No decision. (Should I? Alternatively, should I not?)
  4. If yes, then which one, or what kind?
  5. Problem - cause – solution, mapping?

What are the advantages of using a structured approach to decision making?

Manage interruptions using the 80/20 principle

  1. The Pareto time management principle states that 80% of the value comes from 20% of the effort
  2. 80% of the value of the interruption will be in 20% or less of what they want to say
  3. Use the "Pareto question"

You need to find a set of words that will get 80-100% of the valuable information in only 20% of the time.
How to use Pareto 80-20 rule in conversations.

How are you going to get the maximum benefit from any interruption?
In the minimum amount of time.
Without causing offence to the listener?

Mentor Training - Day Two - PM

Positive mental attitude training and how it affects tangible results

Your productivity is dependent on the quality of your actions
The qualities of your actions are dependent, to a degree, on how you feel.

  • If you feel motivated and strong, then you work well and are more productive
  • If you feel demotivated and weak, then you do not work well and not very productive

If you can manage how you feel, then you can improve your productivity.
If you cannot manage your own feelings, then you will not be able to improve your productivity.

Emotional intelligence

How to manage your emotions.

How to manage the emotions of others.

We start with you taking control over your own thoughts, mental images and words.
Remember: You feel whatever you think about.

Conversation control

What you say influences the emotions of both yourself and others. Therefore, you need to develop a high degree of conversation control.

The basic idea is simple:

Positive words and thoughts lead to positive feelings, actions and results.
Negative words lead to negative feelings, actions and results.

Your feelings affect your results because your feelings affect your actions:

  1. Positive mental attitude. How it works
  2. Positive mental attitude techniques
  3. Manage the content of your conversations

Do not allow your thoughts or language to become destructive.

Specific notes on how to keep the conversation productive.

  • How to manage your stress, mood and energy levels
  • How to manage the stress, mood and energy levels of the team

The success cycle - what are the successful mentoring actions?

All successful mentoring can be described by the following diagram.

The Edison Success Formula
  1. Be goal focused. Remember your goal is to demonstrate and to role-model a set of Core Values, behaviours and skills, and transfer them into the mind of the mentee. The purpose of the transfer is to improve the performance of the mentee for the benefit of the whole company
  2. What are your “detailed, written plans of action” that describe how you intend to achieve your goals? Write a detailed plan
  3. In relation to achieving your goals and working on your plans, what are your top priority actions? Decide the best use of your time. What is the very first action to take?
  4. By what means are you gathering and verifying the feedback results? Feedback comes in two forms. Positive feedback and negative feedback
  5. In relation to positive feedback, what has been going well, lately? Please, give the notes...
  6. What has not been going so well for you, lately?
  7. In respect of what has not been going so well, please tell me, what do you think we need to alter, adapt or change, in order to improve things and make the future better? Please, give your notes...
  8. Going back to what is currently going well, what do you think we could do to make things even better than they are now? Do you have any suggestions?

Please memorise and then use these questions. Condition the minds of every mentee to act in harmony with this success formula. Your aim is to trigger success formula thoughts, feelings and actions. Then, successful results will inevitably follow.

Please practice and teach success cycle diagram.

The opposite of the success cycle is the failure cycle

The failure cycle is simply the contrary of the success cycle.
You fail if you do the opposite of the success formula.

Here are eight ways to fail as a mentor:

  1. Don’t have any definite goals
  2. Don’t plan ahead or prepare
  3. Don’t take action. Procrastinate
  4. Be blind the feedback results your current actions are producing
  5. Confuse setbacks and temporary defeat with permanent failure
  6. Argue with people who give you honest but negative feedback
  7. Refuse to adapt to changing circumstances. Be stubborn
  8. Refuse to improve and update your current actions. Stand still. Do the exactly same thing this year, as you did last year.

The value of "Critical Feedback."

  1. The role of failure in success.
  2. Forms of feedback. Constructive and destructive. How to give constructive feedback. How to STOP giving destructive feedback.

Mentoring Management Training Objectives Summary

In summary, our management training focuses on the six essential leadership management skills, namely:

  1. To set and achieve goals
  2. To communicate clearly
  3. To manage time and prioritise work
  4. To manage conflict and handle difficult people
  5. To create and sustain a positive mental attitude, especially during tough times
  6. To inspire others and create a positive, productive atmosphere

Final Summary

How will this management training help you to get the best from yourself and others?

Actions / Feedback / Close

The course content was excellent content, very apt and eye opening. The information provided will prove exceptionally useful, as it identified several areas where I can improve. The trainer's presentation was very good and kept the sessions interesting and the group entertained.

Customer Reviews

The Course Training Method

The training method follows this general pattern - the training is very interactive and interesting:

  1. The trainer gives a clear explanation of the point in question with specific examples.
  2. Then, the delegates practice by doing an exercise with each other.
  3. The delegates practice by doing an exercise with the trainer.
  4. All points are supported with full written notes to take away.
  5. Delegates are asked to write down an associated action, for each point made.
    (At the end of the day, we have about twenty such actions, from which the delegates choose six which are the most personally meaningful).

Note: we do not believe in placing people in any situation of embarrassment by demanding that they 'perform' in front of the whole group. So you can relax: come on this course and be at ease; ready to learn new skills!

Open Training Course Pricing and Availability

You are able to book this course online today.

5 - 6 June
Manchester
£875 +VAT
18 - 19 June
London - Central
£875 +VAT
25 - 26 June
Birmingham
£875 +VAT
10 - 11 July
Bristol
£875 +VAT
More dates and locations available
Save £100 on this course

Next Open Course Starts in 12 days, Manchester, places available Book Now >

The open training course costs only £875 +VAT per delegate. For this price we provide:

  • Two full days of quality training
  • Tea, coffee and cakes
  • Lunch
  • Full colour course notes
  • Written action plan
  • Certificate
  • Additional training material by means of monthly updates
  • Access to the Post Course Portal

Plus, 3 months free telephone coaching

To answer any on-going questions, you will also receive email and telephone support from your trainer after you have attended the course. Whilst you are implementing what you have learned we will be there to help you if you need us for advice, guidance and coaching.

Course Timings

Start 09:00 - Finish 16:30.
Lunch at 13:00, Tea Breaks at 11:00 and 15:00.

12 trainer-led hours, additional 2-3 via post-course portal independent learning.

After the course, how can you keep the training-momentum going?

We understand that it is important to keep the momentum of the training going, in the weeks after the course. The ideas and methods that you learnt during the course need to be implemented, not just for the two weeks after the course, but for all time!

In order to make that happen, we will give you continued, on-going support after the training course has finished. The support comes in the form of the Post Course Portal.

The Post Course Portal is a web page that contains a review of all the course material, plus the following:

  • Newsletters containing training blogs and articles, which will provide you with ongoing training and good ideas, whenever you need them.
  • Fun questionnaires that are designed to tease out your strengths and weaknesses and then give you ideas as to how you might improve your performance.
  • Decision matrices that will allow you to make decisions and prioritise tasks into the correct order.
  • Summary diagrams and mind maps from the course.
  • Conflict scripts that give you examples of how the conflict method can be used, in real life situations.
  • Free eBook the effective leader manager.

All Open Course Dates and Locations

Please click a location below to book course places.
You can use the arrows below to change which month is shown.

Early Bird Discount - Save £100
Book 3 months in advance for Early Bird Discount. Delegate names can be added later.

Dates Course Venue / Location Total Course Cost
Tuesday 5 - 6 JuneHoliday Inn Manchester Media City , Manchester (M50 2EQ)£875 + VAT per delegateBook Now >
Monday 18 - 19 Juneetc. Venues Marble Arch - Edgware Road , London - Central (W2 2EA)£875 + VAT per delegateBook Now >
Monday 25 - 26 Juneetc. Venues Birmingham - Maple House, Birmingham (B4 6TB)£875 + VAT per delegateBook Now >
Tuesday 10 - 11 JulyHoliday Inn Bristol City Centre, Bristol (BS1 3LE)£875 + VAT per delegateBook Now >
Wednesday 18 - 19 Julyetc. Venues Manchester, Manchester City (M1 3HU)£875 + VAT per delegateBook Now >
Wednesday 18 - 19 Julyetc. Venues Marble Arch - Edgware Road , London - Central (W2 2EA)£875 + VAT per delegateBook Now >
Wednesday 1 - 2 Augustetc. Venues Birmingham - Maple House, Birmingham (B4 6TB)£875 + VAT per delegateBook Now >
Monday 20 - 21 Augustetc. Venues Marble Arch - Edgware Road , London - Central (W2 2EA)£875 + VAT per delegateBook Now >
Wednesday 12 - 13 SeptemberHoliday Inn Manchester Media City , Manchester (M50 2EQ)£875 + VAT per delegateBook Now >
Monday 17 - 18 SeptemberPark Inn by Radison Glasgow City Centre, Glasgow - Scotland (G2 2JJ)£875 + VAT per delegateBook Now >
Monday 17 - 18 Septemberetc. Venues Marble Arch - Edgware Road , London - Central (W2 2EA)£875 + VAT per delegateBook Now >
Monday 24 - 25 SeptemberDoubleTree Leeds, Leeds City (LS1 4BR)£875 + VAT per delegateBook Now >
Monday 24 - 25 Septemberetc. Venues Birmingham - Maple House, Birmingham (B4 6TB)£875 + VAT per delegateBook Now >
Monday 1 - 2 OctoberVillage Hotel, Maidstone Kent , Maidstone Kent (ME14 3AQ)£875 + VAT per delegateBook Now >
Monday 15 - 16 Octoberetc. Venues Marble Arch - Edgware Road , London - Central (W2 2EA)£875 + VAT per delegateBook Now >
Monday 22 - 23 OctoberHoliday Inn Bristol City Centre, Bristol (BS1 3LE)£875 + VAT per delegateBook Now >
Tuesday 23 - 24 Octoberetc. Venues Manchester, Manchester City (M1 3HU)£875 + VAT per delegateBook Now >
Wednesday 7 - 8 Novemberetc. Venues Birmingham - Maple House, Birmingham (B4 6TB)£875 + VAT per delegateBook Now >
Wednesday 14 - 15 Novemberetc. Venues Marble Arch - Edgware Road , London - Central (W2 2EA)£875 + VAT per delegateBook Now >
Monday 19 - 20 NovemberDoubleTree Leeds, Leeds City (LS1 4BR)£875 + VAT per delegateBook Now >
Wednesday 28 - 29 NovemberPark Inn by Radison Glasgow City Centre, Glasgow - Scotland (G2 2JJ)£875 + VAT per delegateBook Now >
Wednesday 28 - 29 NovemberVillage Hotel, Maidstone Kent , Maidstone Kent (ME14 3AQ)£875 + VAT per delegateBook Now >
Wednesday 5 - 6 DecemberHoliday Inn Manchester Media City , Manchester (M50 2EQ)£875 + VAT per delegateBook Now >
Monday 10 - 11 Decemberetc. Venues Marble Arch - Edgware Road , London - Central (W2 2EA)£875 + VAT per delegateBook Now >
Monday 10 - 11 Decemberetc. Venues Birmingham - Maple House, Birmingham (B4 6TB)£875 + VAT per delegateBook Now >

In-House Training Course Pricing and Proposal

This course is also available from just £1,950 +VAT per day as a bespoke in-house group training course in the UK and worldwide.

It has been designed to provide a similar experience to our open courses, however we can tailor the content to fit your specific needs. In-House Group training costs from just £1,950 +VAT per day for up to 20 delegates (international training price varies).

This price includes:

  • Full days training
  • Full course training manual
  • Personal written action plans
  • Access to the post course portal
  • Three months free telephone coaching

Plus, hotel accommodation for trainer if necessary. (Premier Inn type: not the Hilton!)

Contact Us Today

Please call us on +44 020 3856 3008 to discuss your requirements for the in-house training course.

If you want to know more about any other Management Training Courses, or their suitability for you or a colleague, call us on +44 020 3856 3008.

Email your Manager

If you are reading this page with the intention of attending the course, then you may need to 'put forward a case' to a manager who makes the final decision.

So, you may find it beneficial to give your manager this document, which will give all the information needed to make the right decision.

To do this, please enter the manager's email address below and.. take me to your leader!


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