Established, since 1997, leading UK based training provider.
Celebrating 25 years in business! CPD Member - The CPD Certification Service ilm Recognised Provider
First Line Manager Training

Online First Line Manager Training - 2 Day Live Webinar

First line managers are important because they work on the organisation’s frontlines; so, their performance directly affects service provision. If the first line managers’ performance is better, the whole organisation benefits. But the vast majority of first line managers have never had any specific management training; consequently, first line managers benefit hugely from our specialised online management training course.

This two-day online interactive training gives your first line managers the additional knowledge, skills and techniques they need to become more confident and successful in their roles.

The next Live Instructor-led Webinar, is starting in: Register Now
Also available as face-to-face training: Open Course or In - House

Background banner image for First Line Manager Training

First Line Manager Training Availability, Pricing and Course Dates

If you have any questions, please phone us (020 3856 3037) or send us a message.

Live Online Virtual Training

£700+VAT per delegate
  • Live Online First Line Manager Virtual Training delivered via Zoom or Microsoft Teams
  • Easy to join - all you need is a laptop or tablet with a Webcam
  • Learn the same skills as a face-to-face session, but from the comfort of your own home (or office!)

Open Course (Face-to-Face)

£900+VAT per delegate
(Early Bird Offers Available)
  • Delivered at venues around the UK
  • Open Course Timings are: 9am - 4.30pm
  • If you arrive earlier than 9am, there is coffee / tea waiting for you.

Bespoke Training (In-House or Live Online)

£2,150+VAT per training day
(International Price Varies)

In-House training has been designed to provide a similar experience to our open courses, however we can tailor the content to fit your specific needs.

Plus, hotel accommodation for trainer if needed (Premier Inn type: not the Hilton!)

We are able to train in your timezone.

All our training includes:

  • Two full days of quality training, delivered by an experienced trainer
  • Total of 12 CPD training hours (9am - 4.30pm), plus an additional 2-3 via post-course online independent learning.
  • Full digital interactive course notes
  • Training certificate
  • Access to additional free training material after the course via our post-course portal
  • 3 months free telephone coaching: Whilst you are implementing what you have learned, if you need to, you can contact us for support and guidance

Live Online First Line Management Virtual Training

Conflict management as a first line manager

Managers succeed by organising tasks, motivating people and achieving goals.

So, management training focusses around improving skills relating to goal setting, clear communication, prioritisation, planning, delegation, conflict resolution and motivation.

This two-day online course teaches first line managers a system of good ideas, methods and techniques, which will help them in two ways; firstly, by eliminating any mistakes they are currently making, (there are a few common mistakes that almost all managers make) and secondly, this course will provide them with a success formula – these are methods that have been proven to work, for anyone who will take the time to learn them.

After this course, your first line managers will feel more confident, because they will have been shown exactly how, to get the best performance from themselves and others.

The next live online training session starts in: Register Now

Contact Us Today

If you want to know more about this course, or any other Management Training Courses, or their suitability for you or a colleague, call us on 020 3856 3037 or make an enquiry online.

Customer Reviews

4.5/5 Our First Line Manager Course is rated based on 26 reviews. More Customer Reviews >
I was very impressed with how the technology worked. The ability to see Chris whilst he was presenting and the interactive drawings were really engaging, particularly compared to the share-screen PowerPoint presentations just with someone talking over them that I have experienced in the past.
The course was really interesting. I came into programme expecting to be bored, but genuinely enjoyed it. Content was helpful, examples and tasks were enjoyable. Feel like I can really use this going forward. The trainer was excellent - very eng... [Read More]

Online First Line Manager Training Course Overview

This course is delivered via either Zoom or Microsoft Teams. The session starts at 9am, with breaks at 11am, 1pm and 3pm. We finish at 4.30pm.

This online course consists of four interrelated half-day modules that combine to teach you the skills and attributes needed for the role of first line manager.

Part One: We discuss the six major skills sets required by all first line managers. You complete a self-assessment of your current strengths and relative weaknesses. Then we concentrate on each of the six skills as separate sessions, beginning with setting goals and clear communication.

Part Two: Conflict management and resolution of poor performance issues. Followed be the need for appreciation and praise for good performance.

Part Three: Planning and prioritisation. First line managers must operate in a systematic and organised way.

Part Four: Positive attitude and leadership skills. Managers must inspire positive emotions in others and become a source of motivation and emotional strength.

Learning Outcomes:

  • Boost self-confidence by developing your skills
  • Learn to communicate with more clarity
  • Manage difficult people more skillfully
  • Solve problems before they can occur
  • Inspire a positive mental attitude in the team
  • Motivate others to give you their best
  • Achieve your targets and gain respect

Register for an Online Training Session

We offer online training webinars via Zoom and Microsoft Teams, please choose one of the sessions below to start your registration process:

2 full days training (9am - 4.30pm - UK time - Convert) - only £700+VAT per delegate

Date Platform Cost Availability


9 - 10 October 2023Online via Teams£700 +VAT£700 +VAT


21 - 22 November 2023Online via Teams£700 +VAT£700 +VAT

January 2024

29 - 30 January 2024Online via Teams£620 +VAT£620 +VAT

February 2024

20 - 21 February 2024Online via Teams£620 +VAT£620 +VAT

March 2024

11 - 12 March 2024Online via Teams£620 +VAT£620 +VAT

April 2024

23 - 24 April 2024Online via Teams£620 +VAT£620 +VAT

June 2024

19 - 20 June 2024Online via Teams£620 +VAT£620 +VAT

July 2024

8 - 9 July 2024Online via Teams£620 +VAT£620 +VAT

Online First Line Manager Training FAQs

Click a topic to read more about it.

Companies We've Trained

Related Articles from our People Management Blog

The Aid Feedback Model

19 April 2022 The AID Feedback Model Thumbnail

What is the AID feedback model and how can we use it to give constructive feedback, to bring about positive changes in behaviour?

Continue Reading >

Staff Wellbeing Training

13 July 2021 Staff Wellbeing Training Thumbnail

Wellbeing in the workplace is now more important than ever and our training can assist you in creating the ideal conditions for your staff to thrive and your business to succeed.

Continue Reading >

Talent Management In the Post-Covid World

25 May 2021 Talent Management in the Post-Covid World Thumbnail

In the post-Covid world of more remote working, talent managers must be able to spot the staff with extra qualities, over and above the core essentials they need. We examine what they should be looking for.

Continue Reading >

How to Tell When Someone is Lying

15 September 2020 How to Tell When Someone is Lying Thumbnail

Telling lies is part of human nature. Sometimes lying is done innocently, to protect someone's feelings. But what if it involves something more important? Here are some valuable tips to try and decide whether someone is lying to you, or not.

Continue Reading >