Established, since 1997, leading UK based training provider.
First Line Manager Training

Online First Line Manager Training - 2 Day Live Webinar

First line managers are important because they work on the organisation’s frontlines; so, their performance directly affects service provision. If the first line managers’ performance is better, the whole organisation benefits. But the vast majority of first line managers have never had any specific management training; consequently, first line managers benefit hugely from our specialised online management training course.

This two-day online interactive training gives your first line managers the additional knowledge, skills and techniques they need to become more confident and successful in their roles.

The next Live Instructor-led Webinar, is starting in: Register Now
Also available as face-to-face training: Open Course or In - House

Live Online Interactive Learning via Webinars

Join our Live Online First Line Manager Training Webinars via Zoom or Teams.

Live Online Dates are currently available with 35% off.
2 full days training (9am - 4.30pm) - only £455+VAT per delegate (normal price: £700+VAT)

If you're booking online, use code WEB35 at stage three.

Please contact us if you have any questions.

Live Online First Line Management Training Webinar

Conflict management as a first line manager

Managers succeed by organising tasks, motivating people and achieving goals.

So, management training focusses around improving skills relating to goal setting, clear communication, prioritisation, planning, delegation, conflict resolution and motivation.

This two-day online course teaches first line managers a system of good ideas, methods and techniques, which will help them in two ways; firstly, by eliminating any mistakes they are currently making, (there are a few common mistakes that almost all managers make) and secondly, this course will provide them with a success formula – these are methods that have been proven to work, for anyone who will take the time to learn them.

After this course, your first line managers will feel more confident, because they will have been shown exactly how, to get the best performance from themselves and others.

The next live online training session starts in: Register Now

Customer Reviews

4.5/5 Our First Line Manager Course is rated based on 23 reviews. More Customer Reviews >
I was very impressed with how the technology worked. The ability to see Chris whilst he was presenting and the interactive drawings were really engaging, particularly compared to the share-screen PowerPoint presentations just with someone talking over them that I have experienced in the past.
The course was really interesting. I came into programme expecting to be bored, but genuinely enjoyed it. Content was helpful, examples and tasks were enjoyable. Feel like I can really use this going forward. The trainer was excellent - very eng... [Read More]

Course Overview - Online First Line Manager Training

This course is delivered via either Zoom or Microsoft Teams. The session starts at 9am, with breaks at 11am, 1pm and 3pm. We finish at 4.30pm.

This online course consists of four interrelated half-day modules that combine to teach you the skills and attributes needed for the role of first line manager.

Part One: We discuss the six major skills sets required by all first line managers. You complete a self-assessment of your current strengths and relative weaknesses. Then we concentrate on each of the six skills as separate sessions, beginning with setting goals and clear communication.

Part Two: Conflict management and resolution of poor performance issues. Followed be the need for appreciation and praise for good performance.

Part Three: Planning and prioritisation. First line managers must operate in a systematic and organised way.

Part Four: Positive attitude and leadership skills. Managers must inspire positive emotions in others and become a source of motivation and emotional strength.

Learning Outcomes:

  • Boost self-confidence by developing your skills
  • Learn to communicate with more clarity
  • Manage difficult people more skillfully
  • Solve problems before they can occur
  • Inspire a positive mental attitude in the team
  • Motivate others to give you their best
  • Achieve your targets and gain respect

Details and Pricing - Live Online First Line Manager Training Webinar

The First Line Manager open training course costs only £700 +VAT per delegate.
For this price we provide:

  • Two full days of quality training via Zoom or Microsoft Teams
  • 12 additional 2-3 via post-course online independent learning
  • Interactive, digital full-colour course handbook, with written action plan
  • Training certificate
  • Access to additional free training material after the course
  • 3 months free telephone coaching: Whilst you are implementing what you have learned, if you need to, you can contact us for support and guidance

Register Now

Ready to join? You can register to attend this course online today.

If you want to know more about this course, or any other Management Training Courses, or their suitability for you or a colleague, call us on +44 (0)20 3856 3037 or make an enquiry online.

Register for an Online Training Session

We offer online training webinars via Zoom and Microsoft Teams, please choose one of the sessions below to start your registration process:

Live Online Dates are currently available with 35% off.
2 full days training (9am - 4.30pm) - only £455+VAT per delegate
(normal price: £700+VAT)

Online bookings, use code WEB35 at stage three.

Date Platform Cost Availability


26 - 27 August 2020Online via Teams£700 +VAT£700 +VAT


9 - 10 September 2020Online via Zoom£700 +VAT£700 +VAT

Online First Line Manager Training FAQs

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