Staff Appraisal and Goal Setting Training - 1 day course
Course Pricing and Availability
This course is available as an in house group training course in the UK and worldwide. We can tailor the content to fit your specific needs.
Group training costs from £1,850 +VAT per day for up to 20 delegates (international training price varies).
Please view our other popular open courses at venues in: London, Birmingham, Manchester, Heathrow, Central London, Bristol, Cheltenham, Gloucestershire, Leeds, Nottingham and Dubai, UAE.
Please note all our training courses include three months additional FREE telephone coaching.
Course Timings: Start 09:00 - Finish 16:30. Lunch at 13:00, Tea Breaks at 11:00 and 15:00, giving you an opportunity to check emails and make calls.
6 trainer-led hours, additional 2-3 via post-course portal independent learning
About this Staff Appraisal and Goal Setting Training Course
Staff appraisals are your opportunity to give and receive valuable feedback from your staff; to agree specific goals for the staff member’s future development; and to explore any potential progressive improvements in the organisation and in the individual staff member.
Staff appraisals are also a specialised form of meeting. In order to be effective; the appraisal meeting needs to be well designed, Staff appraisals should follow a format that will guarantee its successful outcome. Staff appraisals should be a lot more than “a little chat”.
Staff appraisals are also a specialised form of communication, and therefore they need you to have a special set of communication skills. You need to have developed the correct communication skills.
This course will help you to:
- Provide your delegates with a success formula for their staff appraisal interviews
- Help them to give and to get valuable feedback from the person being appraised
- Identify specific areas of potential improvement for the individual and the organisation
- Set clear and specific goals that will actualise the potential and make it a reality
- Inspire the staff to make progressive improvements in their performance
- Organise an environment that is conducive to excellent results
- Keep accurate notes and written records and to follow up on the agreed actions
Staff Appraisal and Goal Setting Course Overview
This popular course will help you to correctly manage your staff appraisals in the real-world.
Day One - Morning
- The purpose of a staff appraisal interview
- The continuous improvement cycle
- Giving positive feedback
- Giving negative feedback
- Receiving negative feedback
- Identifying and agreeing areas for improvement and change
- Setting specific goals
- Formulating detailed plans
Day One - Afternoon
- Communication skills
- Asking the right questions
- Body language and voice tones
- Taking good notes
- Setting up the environment
- Role play practice
- Final summary
- Action planning
The course covered a lot of topics which were well explained, with good examples that kept all of the delegates engaged in the course right to the end. Lots of ideas that need to be applied to my day job. The trainer was able to control the delegates well. Many large and different personalities in the room so not an easy job. The use of the flip chart, project and laptop was good. Overall a great day.
Staff Appraisal and Goal Settings Course Content
Staff Appraisal Training AM
Who are you and what do you do?
Why are you here? What do you want to gain from this training?
What is the purpose of a staff appraisal interview?
The purpose of a staff appraisal interview is to get the best performance from each member of staff and therefore, from the whole organisation.
That purpose breaks into subset goals:
Staff appraisals interviews are your opportunity to:
- Give and receive valuable feedback from your staff.
- Agree specific goals for the staff member’s future development.
- Explore any potential improvements in the work practices of the organisation.
- Explore any potential improvements in the work practices of the individual staff member.
A staff appraisal is the practical application of the continuous improvement cycle.
The continuous improvement cycle is an important concept that describes all successful, goal directed action.
You should keep the success cycle in mind as you progress through the staff appraisal interview.
The Purpose: is the goal you want to achieve.
The plan: is how you intend to achieve the goal.
The action: is the priority activity that you need to take.
The feedback: is information about the results that your current actions are producing. Feedback comes in two forms: Positive feedback and negative feedback.
Change is the adaptive changes that need to be made to the current plan of action to better achieve the goal or purpose.
Make the continuous improvement cycle the foundation of your staff appraisal interview.
On a staff appraisal interview we don’t start with setting goals - We start with feedback.
Step one: We start the interview with Positive feedback.
- Give and take feedback from the member of staff.
- What is going well?
Step two: Negative feedback:
- What is not going so well?
- Give and take negative feedback from the member of staff
Step three. Changes that could be made.
Ask what adaptive changes could to be made to improve on the current situation.
Step four. Set goals that translate the need to change into a specific goal. (See later notes on SMART targets)
Step five. Agree plans, and work out the details, (see later notes on smart target)
Step six: Agree actions and finish the interview.
Step seven: Write up your notes
Staff Appraisal Training PM
Additional Notes on giving negative feedback in a positive way.
Negative feedback is, by definition, negative.
Negative feedback must be carefully worded so as NOT to be perceived as DESTRUCTIVE CRITICISM.
Notes and exercises on how to give constructive criticism.
More Notes and receiving negative criticism from the member of staff.
When receiving negative criticisms from the staff member about any aspect of work life, use the six-step formula.
- Listen without interruption
- Reflect and empathise
- Analyse and check the facts
- Answer: give your response
- Confirm understanding of your response
- Close and move the conversation onto the next phase.
Role play scenario.
Practice makes perfect.
Set Goals with the member of staff using the 8 Part SMART
Ask the eight part SMART questions and help the person to clarify their own developmental goals. Use the following formula for the questions.
Role play scenario.
Practice makes perfect.
Price for open training course
- Full day of quality training
- Tea, coffee and cakes
- Full colour course notes
- Written action plan
- Additional training material by means of monthly updates
- Access to the Post Course Portal
Plus 3 months free telephone coaching
To answer any on-going questions, you will also receive email and telephone support from your trainer after you have attended the course. Whilst you are implementing what you have learned we will be there to help you if you need us for advice, guidance and coaching.
After the course, how can you to keep the training-momentum going?
We understand that it is important to keep the momentum of the training going, in the weeks after the course. The ideas and methods that you learnt during the course need to be implemented, not just for the two weeks after the course, but for all time!
In order to make that happen, we will give you continued, on-going support after the training course has finished. The support comes in the form of the Post Course Portal.
The Post Course Portal is a web page that contains a review of all the course material, plus the following:
- Newsletters containing training blogs and articles, which will provide you with ongoing training and good ideas, whenever you need them.
- Fun questionnaires that are designed to tease out your strengths and weaknesses and then give you ideas as to how you might improve your performance.
- Decision matrices that will allow you to make decisions and prioritise tasks into the correct order.
- Summary diagrams and mind maps from the course.
- Conflict scripts that give you examples of how the conflict method can be used, in real life situations.
- Free eBook the effective leader manager.
Price for in house training course
In House Course: from £1,850 +VAT per day (international training price varies) for up to 20 delegates (download in-house prospectus)
Please call us on +44 020 3856 3008 to discuss your requirements for the in house training course.
If you want to know more about any Management Training Course or their suitability for you or a colleague call us on +44 020 3856 3008.